1406 parking lines signs staff

8/2/2019 1406 Parking Lines Signs Staff

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DELEGATED POWERS REPORT NO.

SUBJECT: Creation and deletion of posts within Parking Services, Environment,Planning and Regeneration.

Control sheet

All of the following actions MUST be completed at each stage of the process and

the signed and dated report MUST be passed to Governance Service for publishingAll reports

1. Governance Services receive draft report Name of GSO Paul Frost

Date 10/08/2011

2. Governance Services cleared draft report asbeing constitutionally appropriate

Name of GSO Paul Frost

Date 10/08/2011

3. Finance clearance obtained (report author tocomplete)

Name of Fin. officer Alex Altman

Date 27/10/2011

4. Staff and other resources issues clearanceobtained (report author to complete)

Name of Res. officer Craig Cooper

Date 07/11/2011

5. Trade Union response received (Staffingissues only)

Name of TU rep. John Burgess/Paul Coles

Date 11/11/2011

6. Legal clearance obtained from (report author tocomplete)

Name of Legal officer Philippa Larbi

Date 20/01/2012

7. Policy & Partnerships clearance obtained(report author to complete)

Name of P&P officer Andrew Nathan

Date 09/08/2011

8. Equalities & Diversity clearance obtained(report author to complete)

Name of officer Andrew Nathan

Date 09/08/2011

9. The above process has been checked andverified by Director, Head of Service or Deputy(report author to complete)

Name Declan Hoare

Date 09/02/2012

10. Signed & dated report, scanned or hard copyreceived by Governance Services forpublishing

Name of GS Paul Frost

Date 23/02/12

11. Report published by Governance Services towebsite

Name of GS Pau1 Frost

Date 29/02/12Officer reports:

12. Head of Service informed report is publishedand can be implemented.

Name of GS Paul Frost

Date 29/02/12

Cabinet Member reports:

13. Expiry of call-in period Date N/A

14. Report circulated for call-in purposes toBMOSC members & copied to Cabinet & Headof Service

Name of GS N/A

Date

Date N/A

1406


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ACTION TAKEN UNDER DELEGATED POWERS BY OFFICER (COUNCILFUNCTION)

Subject Creation and deletion of establishedpositions within Parking Services,Environment, Planning and Regeneration.

Officer taking decision Assistant Director of Environment,Planning and Regeneration

Date of decision 09 February 2012

Summary The deletion of three posts in parking services andthe creation of two new posts of ParkingInfrastructure Officer (x2) and Parking

Infrastructure Supervisor (x1) with effect from 1

st

October 2011 following a mini restructure

Officer Contributors Jose Garcia, CCTV and Maintenance Manager andDeclan Hoare, Assistant Director, Environment,Planning and Regeneration

Status (public or exempt) Public

Wards affected All

Enclosures Role Profile and Person Specification

Contact for further information: Jose Garcia, CCTV and Maintenance Manager,Environment, Planning and Regeneration. Tel: 020 8359 5001

Serial No: 1406


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1. RELEVANT PREVIOUS DECISIONS

1.1 None

2. CORPORATE PRIORITIES AND POLICY CONSIDERATIONS

2.1 The Council has committed to place the citizen at the heart of services and to drivefor relentless efficiency in everything we do. In relation to our Parking services, thismeans modernisation of the existing method of paying for parking within theauthority and achieving more efficient and effective use of Council assets.

2.2 The Council is committed to working with the Trade Unions, consulting andreaching agreement with them on issues that affect members of staff and becomingan employer of choice.

3. RISK MANAGEMENT ISSUES

3.1 The new structure is flatter and moves away from hierarchical straight linemanagement. The management tier will have a shared goal for delivering a robustand effective service but will also have clearly defined individual roles andresponsibilities. The existing structure is task-based this has encouraged silo-based working and means that there is little or no flexibility to deal with fluctuationin demand. The new structure will facilitate generic working. Using the skills in theareas of maintenance supervision and Line and Signs legislation

4. EQUALITIES AND DIVERSITY ISSUES

4.1 This report is aligned with the Councils Equalities Policy, and its commitment toequalities and diversity, to ensure that groups of staff are not discriminated against.All posts within the structure have been evaluated using a job evaluation scheme inaccordance with legislative requirements.

4.2 In line with the Councils policy this opportunity will be advertised on the Councilsintranet site and will be open for all employees to apply for.

5. USE OF RESOURCES IMPLICATIONS (Finance, Procurement, Performance &Value for Money, Staffing, IT, Property, Sustainability)

5.1 The grades of the posts deleted and created are contained in the associatedexempt report.

5.2 The effect on the staffing budget will be a reduction of 116,620 from 231,230to 114,610 these changes form part of a wider programme of improvements tothe way the Council delivers permitted parking on the street and in car parks,the overall impact of which represents a saving of some 400,000 in a full year.This has been accounted for in the budget setting process.

5.3 There are no ICT and property implications other than the purely operationalones of reallocating the existing provision.

6. LEGAL ISSUES


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6. 1 Restructurings of organisations or of services usually results in the amendment ofterms and conditions of employees. Such changes must be undertaken inconsultation with the affected employees and with relevant trade union orworkplace representatives as there has been in this instance. Procedures used forthe selection of candidates for newly created posts must adhere to the Councilsestablished internal recruitment and equality policies and must be fair, objective

and free of discrimination.

7. CONSTITUTIONAL POWERS

7.1 Constitution, Part 3, Responsibility for Functions, paragraph 6.3 states that specificChief Officers have powers to deal with staffing and other statutory matters forwhich the Council is responsible.

7.2 Constitution, Part 3, Responsibility for Functions, paragraph 6.2 states that ChiefOfficers may use whatever means they consider appropriate to discharge the

functions allocated to them including engaging and deploying staff.

7.3 Constitution, Part 3, Responsibility for Functions, paragraph 6.3 states that ChiefOfficers may make changes without reference to General Functions Committee ifthe change is deemed to be minor when subject to a list of criteria which are met inthis instance.

8. BACKGROUND INFORMATION

8.1 The Council has committed to place the citizen at the heart of services and to drivefor relentless efficiency in everything we do. In relation to our Parking services, thismeans modernisation of the existing method of paying for parking within theauthority and achieving more efficient and effective use of Council assets. Theproposed staffing implications set out in this document have been informed by theCouncils budget as agreed by Council on the 1 March 2011 and by the keyelements of the proposed Parking Service strategy which seeks to modernise theParking Service through the removal of the aging and underperforming pay anddisplay infrastructure in conjunction with the Councils intentions to adopt alternativeforms of cash payment.

A restructure of the Maintenance element of the Parking Service is required to meet

ongoing service needs. The structure will be flatter and will facilitate genericworking through the optimum use of skill base.

8.2 Rationale for proposals. It is evident that we need to make a significant change inthe Parking Maintenance Service to ensure that it is fit for purpose, can deliver anefficient, effective and responsive service to our customers and can meetfluctuating workloads.The delivery of the service also needs to respond to the changing nature of thecustomer experience and the increasing demand and facility for self-service byusers. (Cashless Parking)

The proposed restructure will provide a flexible resource able to respond to boththe needs of the Council and its citizens and the legislative changes in the TrafficManagement Act 2004.


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The restructure is part of an ongoing process and will be considered together withthe terms and conditions of the Maintenance Staff and some significant investmentin the Councils parking-related assets. It is evident that we need make asignificant change in the Parking Maintenance Service to ensure that it is fit forpurpose, can deliver an efficient, effective and responsive service to our customers

and can meet fluctuating workloads.

9. LIST OF BACKGROUND PAPERS

9.1 Parking Service / Security Collection Service (Finance) Restructure ConsultationDocument.

10. OFFICERS DECISION

10.1 I authorise the deletion of three posts in parking services and the creation of

two new posts as set out in the associated DPR.

Signed Declan Hoare

Assistant Director of Environment, Planning andRegeneration

Date09/02/2012


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Role Profile

Service: Environment & Operations

Location: Mill Hill DepotJob Title: Parking Infrastructure Supervisor

Grade: 36 - 39

Post No.:

Reports to: Enforcement Manager

One Barnets programme to place the citizen at the heart of services and to drive for

relentless efficiency in everything we do. In relation to our Parking services, thismeans modernisation and achieving more efficient and effective use of Councilassets in order to meet increasing local and national challenges and opportunities,implementing any agreed changes.

1. Purpose of Job:

To Supervise and be responsible for ensuring the effective delivery of a promptand effective site investigation service to check quality, accuracy and validity ofsigns and road markings in the context of Penalty Charge Notice (PCN) appeals

and adjudications.

To be responsible for the provisions of the boroughs civil enforcement area andoff street car parks in accordance with the relevant legislative requirements.

To have a working knowledge and understanding of the Councils controlledparking policies and the law relating to all aspects of parking, in particular thesigns and lines required to effectively enforce these policies and law.

To travel throughout the borough as required and prepare site reports that

accurately reflect the on-street situation and to obtain suitable photographic andwritten evidence, where possible to support findings.

To prepare site reports and to co-ordinate ordering of works to the relevantcontractor or internal department and to express and substantiate a clear viewon the validity of PCNs.

To assist the Enforcement Manager and in delivering a reactive and proactivelines and signs function to ensure that compliance is maximised.

To assist in co-ordinating, prioritising and establishing work programmes and tomonitor their effectiveness.


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To maintain an up to date, accurate record of works ordered and to assist inbudget preparation, monitoring and control.

2. Key accountabilities:

Enforcement of provisions of traffic and parking regulations in respect of bothon and off street parking (This will include)

Supervise and manage all staff within the service, define and manageperformance and ensure that appraisal schemes are used to acknowledgegood performance, identify and correct underachievement and to determineindividual and team training needs.

Ensure that all activities are carried out in accordance with the CouncilsConstitution, internal procedure manuals and audit guidelines.

To provide a prompt and effective site investigation service to check quality,accuracy and validity of signs and road markings in the context of PCN appealsand adjudications. To prepare site reports and to co-ordinate ordering ofremedial works.

To supervise and provide a prompt and effective site investigation service in

response to reports of sign and road markings defects and to co-ordinateordering of works.

To report defects on road markings and signs within the borough to theEnforcement Manager.

To prepare, collate and present reports to other officers within the ParkingService on the outcome of site visits and make recommendations on thevalidity of any PCNs issued at the location.

To understand and be able to interpret Traffic Management Orders relating toparking and be able to keep up with subsequent amendments.

To understand and be able to interpret such Acts, Regulations and Guidanceas apply to the use of parking-related signs and markings.

To advise other departments on parking related carriageway markings andsigning.

To supply information on parking related lines and signs to internal

departments and external bodies.


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To respond to telephone and personal enquiries and to draft responses towritten enquiries and complaints as directed.

To monitor the activities of the contractor or internal service provider, forexample on the quality of work regarding sign erection, road marking

application and removal.

Assist in keeping an up to date set of accurate records for road marking andsign budgets and expenditure.

To carry out duties in both an office-based and on-site environment.

To participate in team meetings and to assist in the preparation of reports onroad markings and signs for presentation to various groups.

To be responsible for ensuring that systems and procedures relating to controlof equipment and system changes are adhered to.

To promote and ensure effective liaison within the parking team, and with otherservices.

To adopt a co-ordinated approach to working practices delivered bycontractors, in-house service providers and other parking service elements toachieve joined-up service delivery to the maximum benefit of the council.

Effective maintenance of all issued equipment (This will include)

Management and renewal of the vehicle fleet including cars, vans, andmotorcycles.

Management of the Hand Held Computers, radios, portable printers, andcameras used for enforcement

Development of the internal network and hardware at the depot to support the

downloading of PCNs, photographs, and other data to the Civica system

Checking and testing equipment before commencing a patrol, includingwhere appropriate, the production of a test PCN on hand-held terminal.

Testing digital camera for working operation and date/time set up

Maintaining records of all tests undertaken, collecting and preparing allstationery as required.

After training, carrying out minor repairs on machines in the councils car

parks.


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Checking mopeds or any council vehicle prior to commencement of duty andreporting defects.

Maintain accurate records to support enforcement of parking traffic relatedlegislation (This will include)

To drive a vehicle in order to attend various sites and to accept responsibility for theuse and condition of the vehicle in accordance with the Councils requirements andthe completion of a vehicle-use log.

Carrying out monitoring of all contractor works, i.e cleansing, lighting, graffiti andensuring machinery maintenance has been performed to adequate standards.Records to be kept in conjunction with supervisor

To develop and maintain a record system of faults and problem areas reportedand to ensure that these are acted upon and corrected quickly and efficiently.

Promote good working relationships within own team and with members of thepublic (This will include)

To ensure the best use is made of specialist and other equipment and systems suchas hand held computers, diagnostic and reporting systems, and communicationssystems and to be aware of developments in such fields and to promote the effectiveuse of such developments to further assist service improvement.

Assisting the public by acting as the first point of contact on minor parking enquiriesand enforcement matters.

Maintaining customer-friendly relations with the public and assisting with anyproblems they may experience whilst using the car parks.

Being courteous and helpful to members of the public, in order to promote andenhance the image and reputation of the London borough of Barnet.

Work closely with the Business and Performance teams within the service andcorporately to effectively monitor and manage all aspects of the performance ofenforcement practices, staff, budgets and systems.

In conjunction with the Police, the Councils own staff, and others as directed, to assistin designing and to take part in fraud prevention or crime prevention activities relatingto parking matters. To present oral evidence, and make written statements if required.To accurately observe and record crime taking place, such that witness evidence maybe presented at Court.

To adopt a co-ordinated approach to working practices delivered by contractors, in-house service providers and other parking service elements to achieve joined-upservice delivery to the maximum benefit of the council.

To report defects on road markings and signs within the borough to the ParkingEnforcement Manager.


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On Street Reporting (This will include)Reporting skips on the highways and note where they are not properly positioned orwithout warning signs.

Produce management and committee reports, technical documents andstatistics as required in relation to the information processes and relatedactivities.

Provide statistics and reports to the Parking Manager relating to all aspectsof team performance, and liaise with other team managers as may berequired.

To be aware of responsibilities with regard to Health and Safety at work, and to applythis to the specific issues of maintenance of electrically powered equipment, and of

street furniture including matters such as working procedures for peripatetic workersand premises control.

Other duties (This will include)

Ordering of relevant stock for enforcement purposes such as pocket books, PCNrolls, all equipment purchases and repairs.

To be first point of contact with regards the management of contracts to do withenforcement such as maintenance providers of radios, hand helds, printers,

cameras, pocket books, and associated stock. Also to be first point of contact withpay by phone provider,

Driving council vehicles as required (cars, vans)

Undertaking any other reasonable duties and responsibilities as appropriate to thegrade and nature of the post, as may be assigned from time to time by thesupervising officer, supervisor, controller or manager

To design and manage the implementation of safe working procedures and beresponsible for the Health and Safety of the sections employees, and members of the

public in the vicinity of parking equipment on street. To assist in carrying out riskassessments in relation to Parking Maintenance work.

3.Leadership and Management:

Assisting the service manager in enforcing all on-street parkingregulations within the designated Controlled Parking Zones (CPZ) andthe Civil Enforcement Areas (CEA) in accordance with the Traffic

Management Act 2004 and other related legislation and to issuePenalty Charge Notices (PCNs) as appropriate, using a hand-held


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computer terminal (HHCT).

Direct supervision of all service staff.

Responsibility for all aspects of staff management including managingperformance and sickness absence, conducting job reviews, regularone to one meetings and training in accordance with council policies

and procedures.

4.Change and Improvement:

Data Protection

Being aware of the councils responsibilities under the Data Protection Act 1998 for thesecurity, accuracy and relevance of personal data held on such systems and ensurethat all administrative and financial processes comply with this.

Maintaining client records and archive systems, in accordance with departmentalprocedure, policy and statutory requirements.

Confidentiality

Treating all information acquired through your employment, both formally andinformally, in strict confidence. There are strict rules and protocols defining employeesaccess to and use of the councils databases. Any breach of these rules and protocolswill be regarded as subject to disciplinary investigation. There are internal proceduresin place for employees to raise matters of concern regarding such issues

as bad practice or mismanagement

To contribute as an effective and collaborative member of the Parking ServicesTeam

Participating in training to be able to demonstrate competence.

Participating in first aid training as required.

Participating in the ongoing development, implementation and monitoring of the service

plans.

Championing the professional integrity of the Parking Service.

Supporting Customer Focus, Best Value and electronic managementof processes.

5. Staff Responsibilities:

Assisting in implementing the Councils parking enforcement regulations,

ensuring that the organisations and operations relating to the on-streetparking regulations are functioning properly and dealing with any


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problems.

Consulting and liaising as appropriate with officers of the Borough,contractors, statutory undertakers, company engineers, the police,emergency services and other bodies and giving advice as necessary.

In conjunction with other relevant managers, delivering and controllingexternal contracts.

Supervising the productivity targets, liaising to ensure compliance by theParking Enforcement staff.

Dealing with all public enquiries, either by telephone, correspondenceor in person and resolve areas of dispute, maintaining good relationsbetween the public and the staff, ensuring all services provided are

satisfactory.

Attending meetings etc. with officers of the Borough, Contractors,Statutory Undertakers, Members, Police and Emergency Services onrelated matters and giving advice, as necessary.

Responsibility for the introduction and co-ordination of new technologywithin the service area.

Responding to councillors and members of the public.

Supervising the provision of equipment, vehicle and resources andproviding an effective support team, both to the organisation andpublic.

Dealing with minor breaches of discipline in accordance with thedisciplinary procedures laid down by the Council.

To be involved in the preparation of Annual Service

Ensuring adherence to Service objectives, particularly in maintaining qualityperformance levels

Analysing service performance and preparation of improvement proposals inthe service


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6. Financial Responsibilities:

Work with colleagues to assist in the continual improvement of systems for themost effective delivery of the service.

To be constantly aware of best practice in Parking Information managementand develop the services public information interface to the highest standardsof quality and innovation.

To manage, monitor and maintain the day to day systems and all equipmentmaintenance order or repair within the budgetary constraints.

7. Health and Safety Responsibilities:

All officers have a responsibility to ensure the Health and Safety of persons at work

and members of the public in premises or sites controlled by the Council. Themethods of achieving this will be by the provision of safe systems of work, safe andhealthy conditions and supervision as is necessary to achieve these objectives inaccordance with Safety Legislation and Council safety Poilcy.

8. Other Responsibilities:

Required to work a shift system, between 07.00am and 10.12pm Monday toSunday.

To manage the response to complex complaints including requests forFreedom of Information, Data protection, Member/Councillor enquiries/queries

To manage all non compliance issues to resolution and identify and addresspotential risks.

The post holder will be required to cover the duties as and when instructed dueto service demands by the enforcement manager.

9. Promotion of Corporate Values

To ensure that customer care is maintained to the agreed standards accordingto the councils values. To ensure that a high level of confidentiality ismaintained in all aspects of work.

10. Flexibility

In order to deliver the service effectively, a degree of flexibility is needed andthe post-holder may be required to perform work not specifically referred toabove. Such duties, however, will fall within the scope of the post, at the

appropriate grade.


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11. The Councils Commitment to Equality

To deliver the councils commitment to equality of opportunity in the provisionof services. All staff are expected to promote equality in the work place and inthe services the council delivers.

To ensure services provided for young people are accessible to all members ofthe community and reflect the London Borough of Barnet Equal OpportunitiesPolicy.


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PERSON SPECIFICATION


Location: Mill Hill Depot

Job Title: Parking Infrastructure Supervisor

Grade: 36 - 39

Post No.:

Reports to: Enforcement Manager

Essential Qualifications required

Type Level requiredProfessional qualifications/memberships Knowledge of traffic, parking and highway

regulations in order to enforce penaltycharge or fixed penalty notices on behalf ofthe authority.

Willingness to undertake training in RoadTraffic Regulations and to work towardattainment o NVQ Level 2 in parking control.

Knowledge and ability to apply relevantHealth and Safety at Work regulationsincluding security of equipment.

Education Educated to GCSE level

Technical / Knowledge Requirements

Type DescriptionIT skills Ability to operate hand held computers and radios after training.

Microsoft applications, SAP , Autocad.

Experience At least 2 years experience of working within a parkingmaintenance environment.

Detailed knowledge of parking policies and codes of practice.

Detailed knowledge of the Road Traffic Act 1991 (as amended)Traffic Management Act 2004,and other relevant legislation and

guidelines.


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Experience of interpreting Traffic Management Orders, andsuch acts, regulations and guidance applicable to parkingrelated signs and road markings and the ability to use thisknowledge in practical applications within the borough.

Experience of interpreting The Traffic Signs Regulations andGeneral Directions.

Experience of carrying out parking related site investigations,collecting evidence and reporting back on findings.

Experience of using verbal and written language in a clear,accurate and concise manner.

Experience of writing detailed reports and correspondence.

Experience of, and the ability to use and maintain manual andcomputer systems.

Experience of monitoring work carried out by contractors orinternal service providers.

Special Jobrequirements

Valid driving licence and an ability to use council vehicles inaccordance with procedures.

Health And Safety Ability to apply health and safety legislation policies and practices,

taking into account the special issues that arise in the delivery of amaintenance service.

Special Aptitudes Able to use hand tools, small power tools and equipment to carry outdiagnostic, repair, modification, and replacement work to machines,and an ability to use step ladders and tools to affix small parking signsto columns, posts etc.

Ability to deliver a service with legislative constraints.

Ability to work effectively in a politically sensitive service area,

delivering services in a manner that present a positive image,and provide the highest customer care standards.

Ability to develop existing record systems for managementinformation purposes (including expenditure).

Occasional need to work outside of normal hours.

Ability to work both in an office environment and on site (in allweather conditions).

Valid driving licence.


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To travel around the borough as required using own means oftransport (car).

Ability to carry out duties in accordance with the Councils Health

and Safety policy.

Ability to supervise the management of contracts.

Behavioural Competencies

Competency Key to roleCommunicating and influencing Presents a positive and professional image of self

and LB Barnet when communicatingIs courteous and polite when interacting withcustomers and colleaguesIs open and honest when communicating withothers

Respecting others Consistently acts in a way that promotes equalityand diversityIs aware of own responsibilities for the health, safetyand welfare of self and others

Striving for excellence Manages time and prioritises work to maximiseproductivity and effectivenessIs flexible and adaptable to changing goals andcircumstances

Setting direction Understands how own work contributes to the LBBarnets goalsPrioritises and plans own work based on anunderstanding of the bigger picture

Managing performance Takes ownership for, and commits to achievingperformance objectivesPositively inputs to the performance appraisal anddevelopment review process

Developing talent Demonstrates a commitment to own personaldevelopment and learningVolunteers to take on new challenges and learn newskillsLearns from the skills and experience of others

Team working Contributes to a positive team spirit and healthy

working environmentAppreciates the demands on team colleagues and


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willingly provides them with support

Cross Barnet working Builds strong working relationships, and seeks outviews of people outside of their teamUnderstands the key functions of LB Barnet and thebroad roles of service areasRecognises the advantages of working with othersacross the council

External partnership working Recognises the importance to the council of activepartnership workingReadily and effectively works with representatives ofpartner organisations


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Role Profile


Location: Mill Hill DepotJob Title: Parking Infrastructure Officer

Grade: 26 - 29

Post No.:

Reports to: Parking Infrastructure Supervisor

One Barnets programme to place the citizen at the heart of services and to drive for

relentless efficiency in everything we do. In relation to our Parking services, thismeans modernisation and achieving more efficient and effective use of Councilassets in order to meet increasing local and national challenges and opportunities,implementing any agreed changes.

1. Purpose of Job:

To deliver a prompt and effective site investigation service to check quality,accuracy and validity of signs and road markings.

To carry out minor road markings and sign installation works as directed, e.gattach or adjust small parking related signs no larger than 0.4 sq metres usingstep ladders and tools to signposts, lamp columns, ect. Using suitable protectiveclothing and equipment.

2. Key accountabilities:

Enforcement of provisions of traffic and parking regulations in respect of both

on and off street parking (This will include)

To be responsible for the provisions of the boroughs civil enforcement area andoff street car parks in accordance with the relevant legislative requirements.

To have a working knowledge and understanding of the Councils controlledparking policies and the law relating to all aspects of parking, in particular thesigns and lines required to effectively enforce these policies and law.

To travel throughout the borough as required and prepare site reports thataccurately reflect the on-street situation and to obtain suitable photographicand written evidence, where possible to support findings.


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To prepare site reports and to co-ordinate ordering of works to the relevantcontractor or internal department and to express and substantiate a clear viewon the validity of PCNs.

To assist the Enforcement Manager and in delivering a reactive and proactivelines and signs function to ensure that compliance is maximised.

To assist in co-ordinating, prioritising and establishing work programmes and tomonitor their effectiveness.

Effective maintenance of all issued equipment (This will include)

To drive a vehicle on order to undertake the daily duties and to accept responsibilityfor the use and condition of the vehicle in accordance with the councils requirementsincluding the completion of a vehicle-use log.

To adopt such safe working procedures and utilise such protective clothing andequipment necessary and appropriate to ensure personal and public safety in theperformance of the duties; to take such precautions as are necessary in order toprevent damage to equipment, for example from chemicals

To ensure the best use is made of specialist and other equipment and systems suchas hand held computers, diagnostic and reporting systems, and communications

systems and to be aware of developments in such fields and to promote the effectiveuse of such developments to further assist service improvement.

To help maintain and update a record system of faults and problem areas andto ensure that these are acted upon and corrected quickly and efficiently.

To assist the Parking Infrastucture Supervisor in monitoring the activities of thecontractor or internal service provider, for example on the quality of workregarding sign erection, road marking application and removal.

Assist in keeping an up to date set of accurate records for road marking andsign budgets and expenditure.

To assist in keeping an up to date set of accurate records for nroad marking and signbudgets and expenditure.

Maintain accurate records to support enforcement of parking traffic relatedlegislation (This will include)

.

To assist the Maintenance/ Site Supervisor to provide a prompt and effectivesite investigation service to check quality, accuracy and validity of signs and

road markings in the context of PCN appeals and adjudications. To preparesite reports and to co-ordinate ordering of remedial works.


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To undertake such training and technical instruction as directed in order to fully utiliseexisting and new information technologies, and to meet the installation and servicingrequirements of new equipment.

To comprehensively and accurately capture, amend, and update data using variousmethods, including manual records and computer technology in order to produceaccurate records.

Carrying out monitoring of all contractor works, i.e cleansing, lighting, graffiti andensuring machinery maintenance has been performed to adequate standards.Records to be kept in conjunction with supervisor

To assist the Parking Infrastucture Supervisor to provide a prompt and effectivesite investigation service in response to reports of sign and road markingsdefects and to co-ordinate ordering of works.

To report defects on road markings and signs within the borough to the ParkingInfrastructure Supervisor.

To help prepare and collate reports on the outcome of site visits and makerecommendations on the validity of any PCNs issued at the location.

Promote good working relationships within own team and with members of thepublic (This will include)

Assisting the public by acting as the first point of contact on minor parking enquiriesand enforcement matters.

Maintaining customer-friendly relations with the public and assisting with anyproblems they may experience whilst using the car parks.

Being courteous and helpful to members of the public, in order to promote andenhance the image and reputation of the London borough of Barnet.In conjunction with the Police, the Councils own staff, and others as directed, to assistin designing and to take part in fraud prevention or crime prevention activities relating

to parking matters. To present oral evidence, and make written statements if required.To accurately observe crime taking place, such that witness evidence may bepresented at Court.

Maintaining proper records of all inspections and assisting in the provision of theinformation requirements of parking services.

Commitment to the continuous search for improvements in the quality andefficiency of the on-street contract specification, and delivery of these services.

Assisting in ensuring that all team member contact with internal and external users

meet the highest standards of customer care, i.e. quick responsiveness to customerneeds, welcoming, professional and efficient.


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To work with the Parking Infrastructure Supervisor to adopt a co-ordinatedapproach to working practices delivered by contractors, in-house serviceproviders and other parking service elements to achieve joined-up servicedelivery to the maximum benefit of the council

On Street Reporting (This will include)Reporting skips on the highways and note where they are not properly positioned orwithout warning signs.

Recording and reporting environment issues, such as defective signs and highwaydefects. On a continuous basis, reporting in writing deficiencies in missing signsand lines.

Reporting in writing all street defects, damage, crime or antisocial behaviourwitnessed in the course of undertaking patrol duties, e.g. need for cleansing,dangerous footways, graffiti and abandoned vehicles.

To maintain an awareness of best practice and contribute to the assessment oftechniques and processes

Identify and contribute to performance improvements to ensure that the serviceis efficient and continuously improving

To ensure that the best use is made of the parking related signs and lines andto identify as required the need for enhancement.

To undertake training, as may be required, to ensure that current parkingpolicies are understood and legislative or policy changes are anticipated

Other duties (This will include)

Driving council vehicles as required (cars, vans)

Recording and reporting environmental issues, such as defective signs andhighway defects. On a continuous basis, reporting in writing deficiencies in missingsigns and lines.

Reporting suspected abandoned vehicles.

Undertaking any other reasonable duties and responsibilities as appropriate to thegrade and nature of the post, as may be assigned from time to time by thesupervising officer, supervisor, controller or manager

To deputise as required for the Parking Infrastructure Supervisor, including securingof premises, and responding appropriately to emergencies.


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To report defects on road markings and signs within the borough to the ParkingInfrastructure Supervisor.

To supply information on parking related lines and signs to internaldepartments and external bodies.

To respond to telephone and personal enquiries and to draft responses towritten enquiries and complaints as directed.

To promote and ensure effective liaison within the parking team, and withother services

To provide the highest level of customer care, ensuring that enquiries and sfrom the public are dealt with helpfully, courteously and efficiently.

To ensure that customer care is maintained to the agreed standards accordingto the Councils Priorities

3.Leadership and Management:

None

4.Change and Improvement:

Data Protection

Being aware of the councils responsibilities under the Data Protection Act 1998for the security, accuracy and relevance of personal data held on such systemsand ensure that all administrative and financial processes comply with this.

Maintaining client records and archive systems, in accordance withdepartmental procedure, policy and statutory requirements.

Confidentiality

Treating all information acquired through your employment, both formally andinformally, in strict confidence. There are strict rules and protocols definingemployees access to and use of the councils databases. Any breach of theserules and protocols will be regarded as subject to disciplinary investigation.There are internal procedures in place for employees to raise matters ofconcern regarding such issuesas bad practice or mismanagement

To contribute as an effective and collaborative member of the ParkingServices Team


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Participating in training to be able to demonstrate competence.

Participating in first aid training as required.

Participating in the ongoing development, implementation and monitoring of theservice plans.

Championing the professional integrity of the Parking Service.

Supporting Customer Focus, Best Value and electronic managementof processes.

5. Staff Responsibilities:

To report to Parking Infrastructure Supervisor

To promote and deliver a high quality cost effective service to the council andto ensure that the required standards of knowledge and competence aremaintained

6. Financial Responsibilities:

None

7. Health and Safety Responsibilities:

Being responsible for their own Health & Safety, as well as that ofcolleagues, service users and the public. Employees should cooperate withmanagement, follow established systems of work, use protective equipmentwhere necessary and report defectives and hazards to management.

8. Other Responsibilities:

Required to work a shift system, between 08.00am and 18/30pm Monday toSunday.

The post holder will be required to cover other duties of the service as andwhen instructed due to service demands by a parking infrastructure supervisor,civil enforcement supervisor, or enforcement manager.

9. Promotion of Corporate Values

To ensure that customer care is maintained to the agreed standards according

to the councils values. To ensure that a high level of confidentiality ismaintained in all aspects of work.


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10. Flexibility

In order to deliver the service effectively, a degree of flexibility is needed andthe post-holder may be required to perform work not specifically referred to

above. Such duties, however, will fall within the scope of the post, at theappropriate grade.

11. The Councils Commitment to Equality

To deliver the councils commitment to equality of opportunity in the provisionof services. All staff are expected to promote equality in the work place and inthe services the council delivers.

To ensure services provided for young people are accessible to all members of

the community and reflect the London Borough of Barnet Equal OpportunitiesPolicy.


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PERSON SPECIFICATION


Location: Mill Hill Depot

Job Title: Parking Infrastructure Officer

Grade: 26 - 29

Post No.:

Reports to: Parking Infrastructure Supervisor

Essential Qualifications required

Type Level required

Professional qualifications/memberships Knowledge of traffic, parking and highwayregulations in order to enforce penaltycharge or fixed penalty notices on behalf ofthe authority.

Willingness to undertake training in RoadTraffic Regulations and to work towardattainment o NVQ Level 2 in parking control.

Knowledge and ability to apply relevantHealth and Safety at Work regulationsincluding security of equipment.

Education Educated to GCSE level

Technical / Knowledge Requirements

Type DescriptionIT skills Ability to operate hand held computers and radios after training.

Microsoft applications, SAP and Autocad.

ProjectManagementSpecial Jobrequirements

Valid driving licence and an ability to use council vehicles inaccordance with procedures.

Health And Safety Ability to apply health and safety policies and practices, taking intoaccount the special issues that arise in the delivery of a maintenanceservice.

Special Aptitudes Able to use hand tools, small power tools and equipment to carry outdiagnostic, repair, modification, and replacement work to machines,


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and an ability to use step ladders and tools to affix small parking signsto columns, posts etc.

Behavioural Competencies

Competency Key to roleCommunicating and influencing Presents a positive and professional image of self

and LB Barnet when communicatingIs courteous and polite when interacting withcustomers and colleaguesIs open and honest when communicating withothers

Respecting others Consistently acts in a way that promotes equalityand diversityIs aware of own responsibilities for the health, safetyand welfare of self and others

Striving for excellence Manages time and prioritises work to maximiseproductivity and effectivenessIs flexible and adaptable to changing goals andcircumstances

Setting direction Understands how own work contributes to the LBBarnets goals

Prioritises and plans own work based on anunderstanding of the bigger picture

Managing performance Takes ownership for, and commits to achievingperformance objectivesPositively inputs to the performance appraisal anddevelopment review process

Developing talent Demonstrates a commitment to own personaldevelopment and learningVolunteers to take on new challenges and learn newskillsLearns from the skills and experience of others

Team working Contributes to a positive team spirit and healthyworking environmentAppreciates the demands on team colleagues andwillingly provides them with support

Cross Barnet working Builds strong working relationships, and seeks outviews of people outside of their teamUnderstands the key functions of LB Barnet and thebroad roles of service areasRecognises the advantages of working with othersacross the council

External partnership working Recognises the importance to the council of activepartnership working


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Readily and effectively works with representatives ofpartner organisations


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1406 parking lines signs staff

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