Creating sustainable Process Excellence across sectors: Increasing profitability, optimising productivity andreducing attrition through effective quality management

19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

25+ Lean Six Sigma and Process Improvement expert speakers | 7 tailored streams dedicated to Lean Six Sigma and Process Improvement 11+ practical case studies from across Asia-Pacific | 10+ APAC markets represented | 6+ hours of tailored networking

Meet our unprecedented line up of Lean Six Sigma and Process Improvement leaders:

Rohit Khanna,Chief Operations Officer, GE

Chairman: Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Atul Ghai, Global Head of Lean Six Sigma, Nokia Siemens Networks

Pradeep Bhanotha, Chief Operating Officer, Global Development TechnologyServices, Barclays Bank

Ivy Leung Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline

D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google Ltd

Philip Sullivan, Senior Consultant -Process Leadership, Shell

PLUS!Book our exclusive workshop:

Implementing Change Management

Ashutosh Pandey,Quality, Strategy & Operations Management Professional, Nokia Siemens Networks

Atul Ghai, Global Head of Lean Six Sigma, Nokia Siemens Networks

“SSON – Lean Six Sigma and Process Improvement Asia 2013 links deployment of projects to business strategies”

Rohit Khanna, Chief Operations Officer, GE

In Association with Media Partners & Sponsors

InternationalSAVE

Email: enquiry@iqpc.com.sg Telephone: +65 6722 9388

Website: www.sixsigmaasia.com

BOOK NOW!

Why is Lean Six Sigma and Process Improvement Important to your organaisation NOW?

STRATEGY, LEADERSHIP AND CHANGEEnsure your business process delivers at all levels of the organisation through the latest in strategy, planning and change management techniques in order to gain stakeholder buy-in

VALUE CREATIONCreating value through process improvements by getting it right the first time – leveraging the latest technology-enhancing tools to drive business growth,customer loyalty and overall process excellence

SUSTAINABILITYEnsure your process improvements are monitored sufficiently and sustained whilst identifying ‘pain areas’ for continuous improvement

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

“SSON-Lean Six Sigma and Process Improvement Asia 2013 is a fantastic opportunity to engage with peers and listen to different approaches to common issues”

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

Who you will meet at our 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013:

Heads, VPs, GM’s, Dtr’ s, CIOs, COOsOperations, Operational Excellence, Services, Business excellence, Process improvement, Lean and/or Six Sigma, Master Black Belt, Black Belt, Green Belt, Change Management, Quality, Productivity

Chairman: Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE 15 + years Process Improvement and Lean Six Sigma Professional

Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard 10 + years Process Improvement and Lean Six Sigma Professional

Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International 13 + years Process Improvement and Lean Six Sigma Professional

Roy Rimington, Senior Consultant at Civil Service College 15 + years Process Improvement andLean Six Sigma Professional

Rohit Khanna, Chief Operations Officer, GE 13 + years Process Improvement andLean Six Sigma Professional

Agnes Oon Bautista,Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management(Asia Pacific) Pte Ltd 5 + years Process Improvement and Lean Six Sigma Professional

Sukhavasi Venka Vamsi, Vice President Strategy and Business Development, Citi Private Bank10 + years Process Improvement Professional

Ashutosh Pandey, Quality, Strategy & Operations Management Lead, Nokia Siemens Networks10 + years Process Improvement and Lean Six Sigma Professional

Mathias von Bescherer, Director Operations, Microsoft 5 + years Process Improvement Professional and Lean Six Sigma Professional

Ivy Leung, Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline 21 + years Process Improvement and Lean Six Sigma Professional

Pradeep Bhanotha, Chief Operating Officer, Global Development Technology Services, Barclays Bank 15 + years Process Improvement Professional

Jayaprakash Rao, Head of Operational Excellence, ABB Pte Ltd 5 + years Process Improvement Professional

Sibashis Chakraburtty, Head of Business Excellence, ANZ : Stefano Nizza, Head of Operational Excellence, ANZ8 + years Process Improvement and Lean Six Sigma Professional

Atul Ghai, Global Head of Lean Six Sigma,Nokia Siemens Networks 15 + years Process Improvement Professional

Percival Virrey, World Wide Lean Transformation Leader & Six SigmaMaster Black Belt, LED Semiconductor Co., Ltd 16 + years Process Improvement andLean Six Sigma Professional

D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google Ltd 10 + years Process Improvement and Lean Six Sigma Professional

Jian Chieh Chew, Director, Operation Excellence – APAC, eBay 18 + years Process Improvement and Lean Six Sigma Professional

Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS 16 + years Process Improvement andLean Six Sigma Professionall

Philip Sullivan, Senior Consultant - Process Leadership, Shell 21 + years Process Improvement Professional

Probal Banerjee, Program Head, Amazon 10 + years Process Improvement and Lean Six Sigma Professional

Saju George, Director of HR Operations (Asia), Microsoft - 7+ years Process Improvement Professional

Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services10 + years Process Improvement andLean Six Sigma Professional

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line 12 + years Process Improvement and Lean Six Sigma Professional

Amanda Low,APJ SBS Service Management & Support Services, Merck 12 + years Process Improvement Professional

Meet Your Lean Six Sigma and Process Improvement Speakers!

BE INSPIRED BY CORPORATE LEADERS PASSIONATE ABOUT PROCESS IMPROVEMENT AND BUSINESS TRANSFORMATION:

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

“SSON – Lean Six Sigma and Process Improvement Asia 2013 is a great

platform to network and utilise new concepts and disciplines emerging

across Asia today”

Pradeep Bhanotha, Chief Operating Officer,

Global Development Technology Services, Barclays Bank

“SSON-Lean Six Sigma and Process Improvement Asia 2013 is great

platform that effectively engages to all levels of the organisations

both employees as well as leadership teams”

Mathias von Bescherer, Director Operations, Microsoft

Embrace the future of Lean Six Sigma and Process Improvement:

Prepare strategies for growth today!

Dear Colleague,

I am delighted to be working with you again on our 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013. This year’s summit will focus on enhancing your Lean Six Sigma and Process Improvement learning and development, offer the opportunity to revolutionise your business process through live case studies and thought leadership from our esteemed expert speaker and uncover the future of customer centric focussed Lean Six Sigma and Improvement strategies.

So the question is how can you take your current optimise your current operational process to ensure value creation and sustainability?

If you can’t answer that just yet, here are just some of this year’s unmissable learning opportunities that will help take your process management to the next level:

24 thought leadership sessions across industries; created specifically to inspire you with strategies and approaches that will work for your organisation in the Lean Six Sigma and Process Improvement journey 15 In depth case studies from F500 companies across Asia: Google, GE, Microsoft, Amazon, Barclays, Fuji Xerox + many more

4 Industry streams: Manufacturing, Services, IT and Financial Services + multiple sessions available for other industries 1 exclusive Live Interview session: have your growing concerns answered by a Lean Six Sigma Industry professional

1 highly interactive and practical workshop; designed to give you the practical tools and knowledge to implement successful change management needed to accelerate your business process

I look forward to meeting you at the summit in Singapore, 19-20 March 2013!

Kindest Regards,

Michelle Lindgren-HornettProgram Director - 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

CONFERENCE AGENDA : Day 18.00 Exhibition Hall opens

8.30 Registration and Refreshments

9.00 Opening speech: Conference Producer

9.05 Chairman’s opening speech:

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

STRATEGY, LEADERSHIP AND CHANGE

Keynote session:

9.15 Uncovering the Business Process Evolution across Asia today

This session will uncover why organisations are on their BPM journey and the value that has been created in order to understand, analyse, automate, provide insight and dem-onstrate the key linkages between continuous process improvements and successes across industries.

Jayaprakash Rao, Head of Operational Excellence,ABB Pte. Ltd.

Double Presentation

9.40 Manufacturing vs. Services: Tailoring Lean Six Sigma and Process Improvement to your business environment

This double presentation session; manufacturing and services, will discuss how to review environmental changes within your organisation in order to deploy the most appli-cable tools necessary to achieve operational excellence

• Understanding your business environment and culture and knowing when to deploy Lean Six Sigma or Process Improvement tools • Applying Lean principles for effective strategy planning within your operations to lead the market and sustain business growth in Asia• Responding to internal and external environmental changes in order to reduce cost and applying Lean Six Sigma or Process Improvement practices for effective change management

Sean Shao Changqiang, Regional Lean Six SigmaManager, Fuji Xerox Global Services Amanda Low, APJ SBS Service Management & Support Services, Merck

Case Study

10.20 Quantifying investments in Lean and Process Improvement systems on your organisations P&L account - uncovering the key ‘worry factor’

This case study will present a real-time project example of how you can quantify the benefits of applying Lean Six Sigma and Process Improvement systems to your organi-sation

• Measuring the ROI of your process improvement to create stakeholder buy-in by creating a baseline figure • Identifying how to benchmark your current performance against measured outcomes in order to measure results accurately • Constructing a method of calculating savings and creating a formula that quantifies your improvement

Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

11.00 Speed Networking Coffee Break Maximise your network-ing time efficiently! Meet Lean Six Sigma and Process Improvement speakers and professionals in this session and get settled into comfortable and open discussions throughout the conference.

Are you an SME? Join Six Sigma Professionals and Experts for an intimate One-on-One session today – Discuss with them the ‘pain areas’ within your operations process and tackle it by ap-plying Lean Six Sigma and Process Improvement tools to a particular segment within your operations

The capability for change and process excellence is in your hands…

Spotlight Session – Roundtable Discussion

11.30 “Those who optimise others should optimise theirselves”

Identifying the qualities of a lean leader! What are the common mistakes in Leadership initiatives?

In this session delegates will discuss amongst their peers the three top qualities identified in a lean leader and the top three skills possessed for leading process improve-ment. The chairman will ask the foreman for each table to read out their proposals in order to open up the floor for open Q&A discussion

Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett Packard

Panellists: Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co., Ltd Ivy Leung, Operational Excellence Leader, Master Black Belt & Knowledge Manager, GlaxoSmithKline

Case Study

12.00 Applying Leadership skills for Lean Six Sigma innovation: Redefining the role of leaders in driving transformation and change

This session will present real-time project examples and uncover how leadership is a key factor that affects how Lean Six Sigma and Process Improvement can be best utilised and how these skills can be measured against the success of the whole process.

• Identifying the leadership mind-set and ability to build a collaborative working environment • Redefining the role of management, transforming them from enforcers to enablers and mentors amongst workers• Evaluating how Lean Six Sigma projects can add and strengthen the leadership pipeline.

Philip Sullivan, Senior Consultant Process Leadership, Shell

12.40 Networking and Lunch

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

Stream A BENCHMARKING LEAN SIX SIGMA Understanding the market value of process improvement – un-covering the long term benefits from the start and aligning them with your corporate strategy

Case Study Chairperson: Jayaprakash Rao, Head of Operational Excellence, ABB Pte. Ltd.

This session will present real-time project examples and demon-strate the benefits of benchmarking your organisation against competitors, understanding common pitfalls and identifying the best technology • Aligningbusinessobjectiveswithqualitytogetitrightthe first time• Embracingnewleadershipapproachestoharness organizational creativity• Identifyinghowtechnologycanhelptoenabletheprocess strategy• Uncoveringtherisks,limitations,challengesandopportunities• LearnfromorganisationsacrossstagesofLSSadoption– common pitfalls

Stream BDEVELOPING TEAM LEAN SIX SIGMAUp-scaling employees mind set and skills set in operation-alising the whole Lean Six Sigma and Process Improvement cycleinordertovalidateandquantifyprojectprogress

Case StudyChairperson: Rohit Khanna, Chief Operations Officer, GE

This session will present real-time project examples and demonstrate how your organisation can utilise Lean Six Sigma processes effectively to limit waste

• MaintainingasustainableandvaluableBPMproject• Identifyingdisconnectbetweendifferentlayersof the organisation• Changingthemind-setofemployeestowardsbest practice business philosophies• Drivingchangeandcontinuousimprovementbyfocussing on culture rather than applying tools • LearnfromorganisationsacrossstagesofLSSgrowth– common pitfalls

Stream CRE-INNOVATING LEAN SIX SIGMAIncreasing value, minimizing variation, and sustaining improvement within your operations – understanding new and different Lean transformation strategies

Case StudyChairperson: Shibashiss Chakraburtty, Head of Business Excellence, ANZ

This session will present real-time project examples and demonstratehowyoucancontinuetoquantifyLSSinordertocontinuously improve your operations and maintainexcellence • Aligningyourorganisationsgoalswiththecustomer’sneeds• Movingforwardbyimplementingnewsolutions and thought processes • UtilisingLSStoyieldquickerresultsandsolvedaily issues • Re-organisingexistingfunctionsandmethodologiesin order to continuously improve your organisation.• LearnfromorganisationsacrossstagesofLSSmaturity– common pitfalls

13:40 Stream SessionExcellence at each stage of the Lean Six Sigma CycleThis dedicated stream session is tailored to each stage your organisation is at in the whole Lean Six Sigma an Process Improvement adoption cycle, across industries

One-on-one meetingThis session is tailored for those of you who have long been certified as a Black Belt to learn a little something from the newest additions to the Six Sigma family and vice versa. Also, if you are a yellow belt, green belt or master black belt, join in and share tips and advice on the principles of Lean Six Sigma and how best to execute strategies.

Case Study

14.40 Tailored Lean transformation: Prioritising Lean processes for your operational function

This panel discussion will identify when it is necessary to use Lean or Six Sigma in order to gain the most ROI, drive opera-tional excellence and exceed customer demand for each individual project

• Identifying with the nature of the project and recognising the project needs• Communicating with all stakeholders to ensure quality control and successful outcomes• Blending a number of processes in order to utilise six sigma tools and meet customer expectations and drive continuous improvement

Christine Hawkins, Asia Pacific Market Intelligence andStrategic Improvement Projects, Hewlett Packard

15.20 Networking Coffee Break

15:50 The BIG Debate: “The paradigm of quality and process improvement is not a mind-set nor is it demonstrated in organisations across Asia”Statement challenge: Agree or Disagree? It has been argued that in comparison to the USA and EU, Asia has been regarded as a region that does notconsider Lean or Six Sigma and Process Improvement to be aligned against their corporate strategy. In this debate session delegates will discuss amongst their peers whether they agree or disagree with the statement and provide case study examples in favour or against. There will be two facilitators for this session; one for and one against to defend each side

Facilitator: Roy Rimington, Senior Consultant at Civil Service College

Panellists:Jian Chieh Chew, Director, Operation Excellence – APAC, eBay Vineet Dwivedi, Head of Business Solutions & Six Sigma Mas-ter Black Belt, Honeywell InternationalSean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

Double Presentation

16.15 Uncovering HR and IT’s role in the Lean organisational journey - Identifying the missing links in developing the process to a Lean transformation

In this double presentation session; HR and IT will discuss their role in the whole Lean transformation value chain

• Sustaining good relationships with your customer and employees by establishing a leadership competences framework base• Consistently providing an extremely flexible and respon- sive service by actively supporting Lean transformation throughout the organisation, despite bottleneck process• Using and applying multiple data sources to drive process improvement and determine performance

D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google

Saju George, Director of HR Operations (Asia), Microsoft

16.55 Closing Remarks by Keynote Speaker:

Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

End of Conference Day One

CONFERENCE AGENDA : Day 1

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

8.00 Exhibition Hall opens

8.30 Registration and Refreshments

9.00 Opening speech: Conference Producer

9.05 Chairman’s opening speech:

Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

VALUE CREATION

Interactive Panel Discussion

9.15 In-house Vs. Outsourced Process Improvement – Identify-ing the convenience factorsIn this session the panel of speakers across industries will review the pros and cons of in-house and outsourced process improvement systems before passing the discus-sion onto delegates who will be split into two groups – in house or outsourced in order to discuss amongst their peers and vote • Understanding your organisational structure, composi- tion, culture and mind set; in order to determine what process improvement system suits your organisation • Discovering in-house systems; project management, training, cost, timescale and risk management• Uncovering outsourced systems; risks, relationships, cost, timescale and confidentiality Facilitator: Christine Hawkins, Asia Pacific Market Intelligence and Strategic Improvement Projects, Hewlett PackardPanellists: Sukhavasi Venka Vamsi, Vice President Strategy and Busi-ness Development, Citi Private BankShibashiss Chakraburtty, Head of Business Excellence, ANZFahrurazi Baharum, Six Sigma Master Black Belt, PETRONAS

Case Study

9.40 Implementing quality frameworks with Lean Six Sigma processes – Understanding the complexity of those frame-works in order to streamline the whole process

This session will present a real-time project example and will uncover how successful quality frameworks can be implemented within your operations to streamline the whole process

• Defining measurable operational strategies to align business objectives with quality• Uncovering the complexity of those frameworks in order to streamline the whole operational process• Understanding business behaviours and mapping them effectively against your objectives and leadership styles

Probal Banerjee, Program Head, Amazon

10:40 Special Networking Coffee BreakWhat are your key drivers for implementing Lean Six Sigma and Process Improvement?

In this session delegates are invited to gather at a table of their preference consisting of a theme• Process • Speed• Quality • Waste

Each table will be facilitated by 1 leading solution provider, who will lead the informal discussions. If you are a solution provider, take advantage of this opportunity to show thought leadership by hosting 1 of these themed tables. If you are an end user, leverage the platform to exchange insights with industry peers.

Case Study

11.10 Applying “Green” to Lean Six Sigma to improve your operational processes

This session will present a real-time project example of how you can apply Lean Green principles to cut costs and achieve operational excellence

• Implementing value stream mapping to eliminate non added value processes and increase efficiency and sustainability • Highlighting the benefits of Lean; low cost, waste elimination resulting in quicker yield in results • Uncovering the long term benefits of innovation, improvement and strategy

Agnes Oon Bautista, Regional Senior Advisor, First Choice & Performance Improvement DHL Global Forwarding Management (Asia Pacific) Pte Ltd

Open Q&A Discussion

11.50 Quantifying Social Media as a tool to measure the success of your Process Improvement projects

In this open Q&A session speakers across industries will be invited to question each of their peers on how they quan-tify and leverage Social Media in the journey to process excellence. The floor will be open for delegates to ask questions they may have.

• Leveraging Social Media to cement organisational commitment to Process Improvement and pave the way for excellence • How is the success of your Process Improvement project measured through the use of Social Media • Utilising Social Media in order to improve internal frame works, motivate and upscale the mind-set of employees and drive customer culture transformation

Facilitator: Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

Panellists:Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell InternationalSukhavasi Venka Vamsi, Vice President Strategy and Business Development, Citi Private Bank Mathias von Bescherer, Director Operations at Microsoft Fahrurazi Baharum, Six Sigma Master Black Belt, PETRONASAmanda Low, APJ SBS Service Management & Support Services, Merck

12:30 Networking Lunch

One-on-One Meeting Continued

This session is tailored for those of you who have long been certified as a Black Belt to learn a little something from the newest additions to the Six Sigma family and vice versa. Also, if you are a yellow belt, green belt or master black belt, join in and share tips and advice on the principles of Lean Six Sigma and how best to execute strategies

CONFERENCE AGENDA : Day 2

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

MANUFACTURING STREAMTransforming Manufacturing Operations

Minimising defects and increasing the speed ofyouroperationstoensurequalityandcustomer satisfaction

Case StudyChairperson: Representative from Toyota

• Developingagilecapabilitiestorespondto changing environments both internal and external • IntegratingLeanandSixSigmatoolsto reduce the amount of defects • ImplementingSixSigmaandProcess Excellencetoenhanceproductquality• Learnfromorganisationsacrossallstages of LSS and PE

SERVICE STREAMTransforming Service Operations

Identifying and measuring value added ser-vices to improve process excellence – adapting Lean Six Sigma processes to suit a labour driven workforce Case StudyChairperson: Vineet Dwivedi, Head of Business Solutions & Six Sigma Master Black Belt, Honeywell International• Uncoveringhowtomotivateandengage employees in the process of service delivery• Removingunnecessarycomplexitiesto ensure that projects are sustainable and continue to deliver added value • Optimisinginvestmentsinprocess excellence to ensure projects deliver added value beyond cost reduction• Learnfromorganisationsacrossallstages of LSS and PE

IT STREAMTransforming IT Operations

Leveraging cloud computing to enhance operational processes and streamline costs

Case StudyChairperson: Mathias von Bescherer Director Operations at Microsoft

• UncoveringeffectiveBPMstrategies• Understandingbusinessbehavioursand mapping it effectively against your objectives and leadership styles• Streamliningyourbusinessprocessesand maximizing transparency of information and data• Learnfromorganisationsacrossallstages of LSS and PE

FINANCE STREAMTransforming Finance Operations

Adopting a more customer centric approach to your operations and business process manage-ment through Process Excellence

Case StudyChairperson: Sukhavasi Venka Vamsi, Vice President Strategy and Business Development, Citi Private Bank • Maximisingcustomerloyaltytoretainand win new customers• Understandingcustomerdemandsand educating those needs back to the customer • Uncoveringchangesinqualityculture and align it with your process improvement strategy • Learnfromorganisationsacrossallstages of LSS and PE

13.30 Stream SessionThis dedicated stream is tailored to each industry. Learn and discuss the most pressing issues you are facing specific to your industry sector. Delve deep into the commercial, regulatory and operational challenges obstructing your path to Process Improvement or find out how other industries are tackling these issues from an alternative perspective.

SUSTAINABILITY AND RISK MITIGATION

Case Study

Counteracting risk during the transformation process in order achieve sustainability This session will present case studies and will uncover how you can devise a plan to counter risk by fixing what you don’t understand and identifying the top root causes of failure • Understanding the market value of sustainable improve ment – uncovering the long term benefits from the start in order to identify risk•Mitigating risk and utilising Six Sigma and Process Improvement frameworks in the process• Incorporating strategies to reduce risk, manage data and cut costs in order to streamline the whole process Sean Shao Changqiang, Regional Lean Six Sigma Manager, Fuji Xerox Global Services

15.10 Networking Coffee Break

Panel Discussion

15.40 Applying Lean Six Sigma to your advertising and marketing This panel discussion will highlight the significance of

Improving your operational process through marketing and advertising processes using Six Sigma methodology• Uncovering the benefits of efficient marketing processes in order to keep or gain more market share• Utilising marketing and advertising streams in order to develop a customer experience culture within your organisation applied through Lean Six Sigma principles• Evaluating the benefits of marketing and advertising performance measurement in order to prioritise improvement actions systematically.Facilitator: D N Prasad, Head of People Technology and Operations & People Brand – APAC, Google Panellists:Percival Virrey, World Wide Lean Transformation Leader & Six Sigma Master Black Belt, LED Semiconductor Co., Ltd Jian Chieh Chew, Director, Operation Excellence – APAC, eBay Dr. Khwaja Moinuddin, General Manager - Process Excellence, Maersk Line

Live Interview

16:15 Overcoming obstacles, challenges and pitfalls - Apply-ing best practices to your Lean Six Sigma and Process Improvement programme

Have you got a growing concern? Want to achieve market leadership? What is stopping you from achieving operational excellence? In this LIVE Interview session, delegates will have the opportunity to have their pre-submitted questions an-swered by a Lean Six Sigma Industry professional. This interview offers you a chance to not only view the successes but the pitfalls of running a Lean Six Sigma project

Pradeep Bhanotha, Chief Operating Officer, Global Devel-opment Technology Services, Barclays Bank

BIG IDEAS

16.45 The future of Lean Six Sigma and Process Improvement – Global Trends and ImplicationsIn this session Lean Six Sigma and Process Improvement professionals across industries will discuss what is on the horizon for Lean Six Sigma and Process Improvement across Asia • Raising the competitive bar in order to reshape the customer of the future through a perfect value creation process that has zero waste in order to stay ahead in the competitive market • Deploying technology to drive operational excellence • Uncovering the shift from an internal to an external focus — tools associated with collecting and analysing the Voice of the Market.Facilitator: D N Prasad, Head of People Technology and Operations & People Brand – APAC, GooglePanellists:Dr. Khwaja Moinuddin, General Manager -Process Excellence, Maersk LineProbal Banerjee, Program Head, AmazonMathias von Bescherer, Director Operations at Microsoft

17.05 Closing Remarks by Chairman:Anirvan Sen, Shared Services Thought Leader, Global Experience, Holistic Process Improvement Leader, GE

End of Conference Day Two

CONFERENCE AGENDA : Day 2

14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

Workshop A

09:00am – 12:00(Including networking break & lunch)

Implementing Change ManagementDeveloping a new framework for change management in order to break resist-ance to change, maximise customer value while minimising waste and to drive process improvement in your organisation

Facilitator:

Ashutosh Pandey, Quality, Strategy & Operations Management Lead, Nokia Siemens Networks Atul Ghai, Global Head of Lean Six Sigma, Nokia Siemens Networks

Rationale: This workshop will demonstrate how organisations can integrate mechanisms into their process improvement plan in order to help create successful change management initiatives. The workshop will also demonstrate the importance of sustaining BPM through the right leadership support by developing the mind-set of the leader

The key highlights of this session include:- Identifying fundamental mind sets in change leaders -Highlighting critical areas needed for change-Developing a new understanding of change management

08.30 Registration09.00 Welcome from Workshop Leader09.15 Embedding change management through all layers of the organisation in order to guarantee stakeholder buy-in for process improvement investments 10.00 Uncovering the necessary tools and processes of cultural change management in order to strengthen knowledge management systems amongst employees10.45 Networking Break11.15 Uncovering how to optimise your leadership skills in order to lead sustainable change across teams and management levels 12.00 End of workshop and Lunch

Take advantage of the range of exclusive sponsorship opportunities this event has to offer...

The 14th Annual Lean Six Sigma and Process Improvement Summit Asia 2013 will be attended by key decision-makers across all sectors; dedicated to process improvement and improving their six sigma systems. Focused and high-level, this event is a resourceful platform to initiate new business relationships from across the lean, six sigma, and process improvement and operation innovation spectrum.

Take advantage of this exclusive opportunity and enjoy sponsor benefits:

Achieve thought leadership by exhibiting: showcase your expertise, inter act and forge relationships with the Lean Six Sigma Professionals and Process Excellence community

Maximise your exposure by leveraging on our marketing resources, including print and online advertisements, website and email campaigns to Lean Six Sigma Professionals and Process Excellence community

Optimise your influence: chair the event– it is your opportunity to influence the audience and position your organisation as industry leader

Position yourself a step forward from other vendors by hosting a networking lunch or drinks reception and discuss business in an informal way

Tailored business development arrangements: target prospective industry professionals through pre-arranged meetings to ensure you are meeting the right people and developing the business relationship you desire

Enhance you credibility through free live product demonstrations.

Sponsorship opportunities are deliberately limited to ensure our delegates are receiving solutions from thought leaders in the market. Call us today to explore how we can best leverage this platform to customise a package that achieves your business objectives. Get in touch at +65 6722 9388 or email enquiry@iqpc.com.sg

REGISTRATION INFORMATIONVendor Primary

Conference Packages Standard

Early bird bookingBook and Pay before

11th Jan 2013Standard

Early bird bookingBook and Pay before

11th Jan 2013

Conference + 1 Workshop 5248 (save 350) 4948 (save 650) 4248 (save 350) 3948 (save 650)

Conference 4299 3999 (save 300) 3299 2999 (save 300)

Workshops only 1299 1299

VENUE

Grand Copthorne Waterfront Hotel Singapore392 Havelock Road Singapore, 169663 SingaporeT. +65 6733 0880F. +65 6737 8880

CONFERENCE DOCUMENTATION

I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a SGD100 discount: SGD699. I cannot attend the event, please send me the Conference Documentation and Audio CD at SGD799. I cannot attend the event, please send me the Conference Documentation only atSGD549.Orders without immediate payment or credit card details will incur a processingfee of SGD99 per order.(N.B. ADVANCE ORDERS WILL DETERMINE WHETHER OR NOT THIS CONFERENCE WILLBE RECORDED - PLEASE ENCLOSE PAYMENT WITH YOUR ORDER.)Any custom duties & taxes imposed on the shipment of order/s shall be borne by the recipient.

Booking Code: 12895.007

5 WAYS TO REGISTER

+65 6722 9388 enquiry@iqpc.com.sg

+65 6720 3804 www.sixsigmaasia.com

IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893

TEAM DISCOUNTS

IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts: 3 or more 7% 5 or more 10% 8 or more 15%This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above.Not applicable to workshop(s) and/or site visit(s) only bookings.

PAYMENT TERMS

Registrations/orders received without immediate payment or credit card details will incur a processing fee of SGD 99 per registration/order. Payment is due in full upon receipt of invoice.Full payment prior to the event is mandatory for attendance.

IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY

• You may substitute delegates at any time by providing reasonable ad-vance notice to iqpc.• For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at an-other iqpc conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by iqpc for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclu-sive) of the conference. • In the event that iqpc postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another iqpc event to be mutually agreed with iqpc, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • Iqpc is not responsible for anyloss or damage as a result of a substi-tution, alteration or cancellation/postponement of an event. Iqpc shall assume no liability whatsoever in the event this conference is cancelled,rescheduled or postponed due to a fortuitous event, act of god, unfore-seen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, la-bor strike, extreme weather or other emergency. • Please note that whilespeakers and topics were confirmed at the time of publishing, circum-stances beyond the control of the organizers may necessitate substitu-tions, alterations or cancellations of the speakers and/or topics. As such, iqpc reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitu-tions or alterations will be updated on our web page as soon as possible.

Discounts:All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by iqpc (including team discounts) must also require payment at the time of registration. All discount offers cannot be com-bined with any other offer.

YOUR DETAILS:Please email our Database Manager at enquiry@iqpc.com.sg and in-form them of anyincorrect details which will be amended accordingly.

DATA PROTECTION:Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to com-municate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party.

IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD Account Number: 147-048128-001 Swift Code: HSBCSGSG Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.

� BY DIRECT TRANSFER

Mr. Mrs. Ms. Dr. OtherTitle:

Country: Postcode:

First name: Surname:

First name: Surname:

Address:

Job Title: Department:

Company:Email Address:

Approving Managers Name:

Email Address:

If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:

If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking.

Fax:Telephone: OFFICE MOBILE

Telephone:Email Address: OFFICE

� I agree to IQPC’s payment terms.

Approving Managers

Signature:

Delegates Signature:

Date: DD / MM / YYYY

PA

� I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD

Name Printed on the Card:

Card Number: / / /

Visa Mastercard American ExpressCard Type: M M / Y Y Y YExpiry Date:

Date: DD / MM / YYYYSignature:

Please quote with remittance advice

DELEGATES REGISTRATION DETAILS

PAYMENT DETAILS

19 and 20 March 2013 Grand Copthorne Waterfront Hotel Singapore

12895.007