15.599 the future of work and collaborative innovation networks 7. knowledge flow optimization
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15.599 The Future of Work and Collaborative Innovation Networks 7. Knowledge Flow Optimization. 3/5/2005 Peter Gloor [email protected]. Aligning process and organization by knowledge flow. Visualize Knowledge Flow Find COINs Redesign & Optimize Monitor. Knowledge Flow Optimization (KFO). - PowerPoint PPT PresentationTRANSCRIPT
15.599 The Future of Work and
Collaborative Innovation Networks
7. Knowledge Flow Optimization
3/5/2005 Peter Gloor [email protected]
Aligning process and organization by knowledge flow
ServicesTeam 1
ServicesTeam 2 Pool
Department Manager
Business processCommunication flow(Relationships)Org. structure+ +
role competency
BUhas has
belongs toreports to
is substitute of
connectivityinteractivitysharing
1.VisualizeKnowledge Flow
2.Find COINs
3.Redesign & Optimize
4.Monitor
personal
community
high
high(m-m)
small(1-1)
COINMembers
Degree ofInteractivity
Degree ofSharing
Degree ofConnectivity
low
(1-m)
CINCollaborative Interest Network
CLNCollaborative Learning Network
COINCollaborative
Innovation Network
creativeintelligence
swarmintelligence
transparencyconsistency
code ofethics
ethicalconscience
knowledgesharing
trustrelationship
team
individual
innovation collaboration communication
organizationmeritocracy
Knowledge Flow Optimization(KFO)
1. Visualize Knowledge Flow
• Convert Outlook to Eudora (converter.exe)
• Spider online mailinglists (online.jar)• Collect Weblogs• Load Excel spreadsheets
(Fileloader.jar)• Load *.mbx files (TeCFlow.jar)
TeCFlow Tips• Get files TeCFlow.bat, TeCFlow.jar, fr.dll into same
folder in Windows• Log into MySQL database (using new name creates
new database)• If not enough access rights in MySQL: From a
command window call “mysql” and enter: grant all on *.* to ""@localhost
• Can parse single*.mbx files and entire directories• Can parse with/without subject line, contents• Use MySQL Control Center tool MySQLCC to
inspect, change database tables
TeCFlow database structure
TeCFlow Scalability• 500-1000 actors• 2000-10000 messages (links,ties)Four ways of scaling down:1. “Want to set time constraints” (uses less memory)
2. Merge addresses (uses less memory)3. Reduce communication frequency4. Run without history• Reducing number of actors saves most memory
Delete mailing list addresses
Edges per keyframe
2. Discover COINs
with history without history
Discover COIN/CLN/CIN
Find COIN Benchmarks
• Financial results• Ask experts for rating• Use speed of innovation diffusion,
innovation acceptance, SNA measures
3. Redesign & Optimize(1) Establish Swarm Creativity – Give up central
control!(2) Fill the critical roles of innovator, communicator,
and collaborator!(3) Establish distributed trust!(4) Establish a common code of ethics!(5) Establish a small world structure of high
connectivity, interactivity, and knowledge sharing!(6) Set up a Collaborative Web Workplace!(7) Know when to change the organizational
structure!
3.1 Establish Swarm Creativity – Give up central control
• Find structural holes
• Find gatekeepers
• Find centers (influentials)
• Create “democratic structure” of generally high betwenness
• “Creative chaos” (changes in GBC) compared to “high-performance continuity”
3.2 Fill the roles of innovator, communicator, collaborator
• Contribution index plot identifies
•Coordinators
•Creators/Innovators
•Communicators/Ambassadors
•Collaborators/Knowledge Experts
• Dynamic view movie identifies centers/gatekeepers etc. and shortages
3.3 Establish distributed trust
• Identify “hubs” for each subteam
• Re-enforce “hubs” if needed
• Search for “creative chaos” oscillating GBC
• Recommend supporting trust-building steps if needed:
•Connect hubs of “trust”
•Initiate f2f interaction
3.4 Establish a common code of ethics
• Meritocracy (identify coordinator, creator, communicator, collaborator)
• Transparency (through TeCFLow)
• Knowledge Sharing (contribution index)
• Consistency - establish shared goals
• Respect for individual
• Reward system (Heisenberg & Hawthorne effect)
3.5 Establish a small world structure
• Find structural holes
• Find gatekeepers
• Find centers (influentials)
• Create “democratic structure” of generally high betwenness
• “Creative chaos” (changes in GBC) compared to “high-performance continuity”
3.6 Set up a Collaborative Web Workplace
highly personalizedglobally accessiblecollaborative workspace
personal
community
high
high(m-m)
small(1-1)
Degree ofInteractivity
Degree ofSharing
e-mail chat
Degree ofConnectivity
bulletin board
mailing list Webcast
virtual meeting(Webconference)
low
(1-m)
3.7 Know when to change organizational structure
• Emphasis on “creativity” or “performance”
• Emphasis on “self-organizing” or “hierarchical”
• Rewarding “swarm creativity” (measure it first)
KFO Application Areas• Research and Development/New Product
Development– Spot innovations
• Sales Force– Communication sales rep - customer
• Project Management– Knowledge flow in project
• Mergers & acquisitions– Link hubs of trust
Privacy is a primary concern• Buy-in of study population crucial• Identity of individuals has to be protected
– Replace names by identifiers – Results only reported in anonymous form
• Proper measures to safeguard data– Only anonymized data goes outside of company– Content is encrypted
• Open & honest communication with users– Share results with study population