16 brilliant ways to communicate more effectively
TRANSCRIPT
Sticky Wisdom: 15 Brilliant Ways to Communicate More
Effectively
!Jason Seiden
@seiden • in/seiden workforcemarketing.com
@seiden • in/seiden
People are seeing your emails and texts and attachments on their smartphones. !
Notice I did not say “reading.” Keep it short. !
!
@seiden • in/seiden
It’s easiest to shift peoples’ expectations before they have any.
@seiden • in/seiden
A good title and clever concept are not the same as framing, and are never more important than good content.
@seiden • in/seiden
Musicians don’t sell albums by telling everyone how passionate they are about singing, they sell albums by sharing their music. !
Stop talking about how great you are and show it.
@seiden • in/seiden
Looks matter. !
Make your communication look like you care. !
@seiden • in/seiden
All in a days work: unreturned phone calls, email chains with no follow through, meetings that get delayed. !
Play through.
(See what I did there?) Actually, this is a perfect opportunity to follow the advice on the previous slide: decide that this slide is annoying, click next, and be done with it.
@seiden • in/seiden
@seiden • in/seiden
Spend enough time working, and friends, colleagues, coworkers, and competitors start to get mixed up. Social media speeds up the mixing process. !
!
@seiden • in/seiden
You’d be amazed at how much stuff I’ve gotten—or gotten away with—because I’ve smiled at people who were expecting me to scowl. Especially at airports.
@seiden • in/seiden
Communication is just a set up for action… so plan for what happens after the talking is done. !
@seiden • in/seiden
If you’re not willing to engage in tough communication, you’re sunk. If you’re willing to engage but unable to do so without shaking, you’re still sunk.
@seiden • in/seiden
The strengths and weakness you see in yourself may be the people ones other people see in you. !
@seiden • in/seiden
Each communication you have is pregnant with everything you’ve done leading up to it.
If you’re not proactively thinking about what you mean to say, there’s a good chance you’re going to offend. Often, when I’ve thought someone was being rude, I found they were just reflecting my own callousness. !
@seiden • in/seiden
How long have your employees struggled to find the right words to explain what they do? !
Closure feels good. Help them find the words and make them advocates. !
More at [email protected]
@seiden • in/seiden