19-# dessler, cole and sutherland human resources management in canada canadian ninth edition...
TRANSCRIPT
19-#
Dessler, Cole and Sutherland
Human Resources Management in Canada Canadian Ninth Edition
Chapter Nine
Managing Strategic Organizational Renewal
© 2005 Pearson Education Canada Inc., Toronto, Ontario 9-1
9-2
Organizational Renewal and Change
-strategic change
-cultural change
-structural change
-changes in people, attitudes, and skills
-technological change
-strategic change
-cultural change
-structural change
-changes in people, attitudes, and skills
-technological change
What to Change
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9-3
Organizational Renewal and Change
1. Unfreezing – reducing forces striving to
maintain the status quo
2. Moving – developing new behaviours, values
and attitudes
3. Refreezing – institute new systems and
procedures to support and maintain changes
1. Unfreezing – reducing forces striving to
maintain the status quo
2. Moving – developing new behaviours, values
and attitudes
3. Refreezing – institute new systems and
procedures to support and maintain changes
Lewin’s Change Process
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-4
Total Quality Management Programs
-focus on satisfying customer needs-total quality management (TQM) also called:
-continuous improvement-zero defects-six sigma-kaizen
-focus on satisfying customer needs-total quality management (TQM) also called:
-continuous improvement-zero defects-six sigma-kaizen
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-5
Total Quality Management Programs
• planning the circle• initial training• initiating the circles• the circle in operation
-problem identification-problem analysis-solution recommendation-solution review, decision by management
• planning the circle• initial training• initiating the circles• the circle in operation
-problem identification-problem analysis-solution recommendation-solution review, decision by management
Steps in Establishing a Quality Circle
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Total Quality Management Programs
-ISO 9000 has three key standards:
1. ISO 9000:2000 Quality Management Systems
– Fundamentals and Vocabulary
2. ISO 9001:2000 Quality Management Systems
– Requirements
3. ISO 9004:2000 Quality Management Systems
– Guidelines for Performance Improvements
-ISO 9000 has three key standards:
1. ISO 9000:2000 Quality Management Systems
– Fundamentals and Vocabulary
2. ISO 9001:2000 Quality Management Systems
– Requirements
3. ISO 9004:2000 Quality Management Systems
– Guidelines for Performance Improvements
ISO 9000 and ISO 14000
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-7
Total Quality Management Programs
-ISO 14000 series of standards concerned with
environmental management; what organization
does to minimize harmful effects on the environment
caused by its activities
-ISO 14000 series of standards concerned with
environmental management; what organization
does to minimize harmful effects on the environment
caused by its activities
ISO 9000 and ISO 14000
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-8
Creating Team-Based Organizations
-highly trained work groups that use:
-consensus decision making
-broad authority (empowerment)
to self-direct their activities
-highly trained work groups that use:
-consensus decision making
-broad authority (empowerment)
to self-direct their activities
Self-Directed Teams
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-9
Business Process Reengineering
Fundamental rethinking AND radical redesign
of business processes to achieve dramatic
performance improvements in:
-cost
-quality
-service
-speed
Fundamental rethinking AND radical redesign
of business processes to achieve dramatic
performance improvements in:
-cost
-quality
-service
-speed
© 2005 Pearson Education Canada Inc., Toronto, Ontario
9-10
Alternative Work Arrangements
-to achieve work-life balance
-results in:
-higher morale
-better job satisfaction
-lower turnover
-also assists in meeting customer needs
competitive advantage
-to achieve work-life balance
-results in:
-higher morale
-better job satisfaction
-lower turnover
-also assists in meeting customer needs
competitive advantage
© 2005 Pearson Education Canada Inc., Toronto, Ontario