19030663 summer-training-project-on-acc-cements

77
2009 [ Training & Development ] LAKHERI CEMENT WORKS Submitted by Miss. Alka Singh Chauhan MBA 2008-2010 Annamalai University 1

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Page 1: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

LAKHERI CEMENT WORKS

Submitted by

Miss Alka Singh ChauhanMBA

2008-2010Annamalai University

1

2009

[ Training amp Development ]

AKNOWLEDGEMENT

I am deeply indebted to my esteemed HOD Dr N Panchanathan AnnamalaiUniversity Chennai (TN) for his kind and constant encouragement

My gratitude is also due to Mr M K Mishra Mr Rajendra Khinwasara MrJPMandaviva and MrWilson David Mr Yogesh Mishra Deputy Manager CSR for coordinating and providing all assistance of guidance through out my work

I also express my thanks to my teachers Mrs Sujatha for boosting me to complete the project

I would like to extend my thanks to all the respondents who patiently answered to all my queries and cooperated with us and provided me with all the valuable information that I needed for my project study

Alka Singh Chauhan

MBA ndash 2008-2010

Annamalai University

Tamil Nadu

2

2009

[ Training amp Development ]

DECLARATION

This is to certify that dissertation entitled lsquoTraining and Developmentrsquo at LAKHERI CEMENT WORKS Lakheri has been prepared by Miss Alka Singh Chauhan in the partial fulfillment of the requirement of Masters degree in Human Resources at Annamalai University Chennai (TN)

I here by declare that all the information and fact produced here are based on my own findings and studies at LAKHERI CEMENT WORKS are original in nature The contents of report are a true expression of my efforts on the said topic

Any resemblance to earlier project or research is purely co-incidental

Alka Singh Chauhan

3

2009

[ Training amp Development ]

MBA ndash 2008-2010

Annamalai University

CONTENTS

CHAPTER-1 INTRODUCTION ABOUT COMPANY

bull INTRODUCTION OF COMPANY bull HISTORY OF ACC LIMITEDbull OLD VISION OF ACCbull NEW VISION OF ACCbull MISSIONbull MILESTONE amp ACHIEVEMENT amp AWARDS bull OVERVIEW OF LAKHERI CEMENT WORKS amp

PLANT HISTORY bull INTRODUCTION OF HUMAN RESOURCE

MANAGEMENTbull OCCUPATIONAL HEALTH AND SAFETY

CHAPTER-2 INRODUCTION OF TOPIC (TRAININGampDEVELOPMENT)

bull DEFINITION OF TRAININGbull NEED AND IMPORTANCEbull METHODS AND TECHNIQES OF TRAININGbull STEPS IN TRAININGS bull TRAINING NEED ASSESSMENTbull TRAINING amp DEVELOPMENTbull EVALUATION

CHAPTER-3 RESEARCH METHODOLOGY

4

2009

[ Training amp Development ]

bull UNIVERSEbull SAMPLE SIZEampSAMPLE TECHNIQEbull SOURCE OF DATA COLLECTIONbull PARAMETERSbull SCALING TECHNIQES USES

CHAPTER-4 ANALYSIS OF DATA

CHAPTER-5 CONCLUSION

CHAPTER-6 SUGGESTIONS AND RECOMMENDATION

CHAPTER-7 ANNEXURE (QUESTIONNAIRE)

Introduction of the Company

ACC (ACC Limited) is Indias foremost manufacturer of cement and concrete ACCs operations are spread throughout the country with 14 modern cement factories 19 Ready mix concrete plants 19 sales offices and several zonal offices It has a workforce of about 9000 persons and a countrywide distribution network of over 9000 dealers ACCs research and development facility has a unique track record of innovative research product development and specialized consultancy services Since its inception in 1936 the company has been a trendsetter and important benchmark for the cement industry in respect of its production marketing and personnel management processes Its commitment to environment-friendliness its high ethical standards in business dealings and its on-going efforts in community welfare programs have won it acclaim as a responsible corporate citizen ACC has made significant contributions to the nation building process by way of quality products services and sharing its expertise

In the 70 years of its existence ACC has been a pioneer in the manufacture of cement and concrete and a trendsetter in many areas of cement and concrete technology including improvements in raw material utilization process improvement energy conservation and development of high performance concretes

5

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 2: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

AKNOWLEDGEMENT

I am deeply indebted to my esteemed HOD Dr N Panchanathan AnnamalaiUniversity Chennai (TN) for his kind and constant encouragement

My gratitude is also due to Mr M K Mishra Mr Rajendra Khinwasara MrJPMandaviva and MrWilson David Mr Yogesh Mishra Deputy Manager CSR for coordinating and providing all assistance of guidance through out my work

I also express my thanks to my teachers Mrs Sujatha for boosting me to complete the project

I would like to extend my thanks to all the respondents who patiently answered to all my queries and cooperated with us and provided me with all the valuable information that I needed for my project study

Alka Singh Chauhan

MBA ndash 2008-2010

Annamalai University

Tamil Nadu

2

2009

[ Training amp Development ]

DECLARATION

This is to certify that dissertation entitled lsquoTraining and Developmentrsquo at LAKHERI CEMENT WORKS Lakheri has been prepared by Miss Alka Singh Chauhan in the partial fulfillment of the requirement of Masters degree in Human Resources at Annamalai University Chennai (TN)

I here by declare that all the information and fact produced here are based on my own findings and studies at LAKHERI CEMENT WORKS are original in nature The contents of report are a true expression of my efforts on the said topic

Any resemblance to earlier project or research is purely co-incidental

Alka Singh Chauhan

3

2009

[ Training amp Development ]

MBA ndash 2008-2010

Annamalai University

CONTENTS

CHAPTER-1 INTRODUCTION ABOUT COMPANY

bull INTRODUCTION OF COMPANY bull HISTORY OF ACC LIMITEDbull OLD VISION OF ACCbull NEW VISION OF ACCbull MISSIONbull MILESTONE amp ACHIEVEMENT amp AWARDS bull OVERVIEW OF LAKHERI CEMENT WORKS amp

PLANT HISTORY bull INTRODUCTION OF HUMAN RESOURCE

MANAGEMENTbull OCCUPATIONAL HEALTH AND SAFETY

CHAPTER-2 INRODUCTION OF TOPIC (TRAININGampDEVELOPMENT)

bull DEFINITION OF TRAININGbull NEED AND IMPORTANCEbull METHODS AND TECHNIQES OF TRAININGbull STEPS IN TRAININGS bull TRAINING NEED ASSESSMENTbull TRAINING amp DEVELOPMENTbull EVALUATION

CHAPTER-3 RESEARCH METHODOLOGY

4

2009

[ Training amp Development ]

bull UNIVERSEbull SAMPLE SIZEampSAMPLE TECHNIQEbull SOURCE OF DATA COLLECTIONbull PARAMETERSbull SCALING TECHNIQES USES

CHAPTER-4 ANALYSIS OF DATA

CHAPTER-5 CONCLUSION

CHAPTER-6 SUGGESTIONS AND RECOMMENDATION

CHAPTER-7 ANNEXURE (QUESTIONNAIRE)

Introduction of the Company

ACC (ACC Limited) is Indias foremost manufacturer of cement and concrete ACCs operations are spread throughout the country with 14 modern cement factories 19 Ready mix concrete plants 19 sales offices and several zonal offices It has a workforce of about 9000 persons and a countrywide distribution network of over 9000 dealers ACCs research and development facility has a unique track record of innovative research product development and specialized consultancy services Since its inception in 1936 the company has been a trendsetter and important benchmark for the cement industry in respect of its production marketing and personnel management processes Its commitment to environment-friendliness its high ethical standards in business dealings and its on-going efforts in community welfare programs have won it acclaim as a responsible corporate citizen ACC has made significant contributions to the nation building process by way of quality products services and sharing its expertise

In the 70 years of its existence ACC has been a pioneer in the manufacture of cement and concrete and a trendsetter in many areas of cement and concrete technology including improvements in raw material utilization process improvement energy conservation and development of high performance concretes

5

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 3: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

DECLARATION

This is to certify that dissertation entitled lsquoTraining and Developmentrsquo at LAKHERI CEMENT WORKS Lakheri has been prepared by Miss Alka Singh Chauhan in the partial fulfillment of the requirement of Masters degree in Human Resources at Annamalai University Chennai (TN)

I here by declare that all the information and fact produced here are based on my own findings and studies at LAKHERI CEMENT WORKS are original in nature The contents of report are a true expression of my efforts on the said topic

Any resemblance to earlier project or research is purely co-incidental

Alka Singh Chauhan

3

2009

[ Training amp Development ]

MBA ndash 2008-2010

Annamalai University

CONTENTS

CHAPTER-1 INTRODUCTION ABOUT COMPANY

bull INTRODUCTION OF COMPANY bull HISTORY OF ACC LIMITEDbull OLD VISION OF ACCbull NEW VISION OF ACCbull MISSIONbull MILESTONE amp ACHIEVEMENT amp AWARDS bull OVERVIEW OF LAKHERI CEMENT WORKS amp

PLANT HISTORY bull INTRODUCTION OF HUMAN RESOURCE

MANAGEMENTbull OCCUPATIONAL HEALTH AND SAFETY

CHAPTER-2 INRODUCTION OF TOPIC (TRAININGampDEVELOPMENT)

bull DEFINITION OF TRAININGbull NEED AND IMPORTANCEbull METHODS AND TECHNIQES OF TRAININGbull STEPS IN TRAININGS bull TRAINING NEED ASSESSMENTbull TRAINING amp DEVELOPMENTbull EVALUATION

CHAPTER-3 RESEARCH METHODOLOGY

4

2009

[ Training amp Development ]

bull UNIVERSEbull SAMPLE SIZEampSAMPLE TECHNIQEbull SOURCE OF DATA COLLECTIONbull PARAMETERSbull SCALING TECHNIQES USES

CHAPTER-4 ANALYSIS OF DATA

CHAPTER-5 CONCLUSION

CHAPTER-6 SUGGESTIONS AND RECOMMENDATION

CHAPTER-7 ANNEXURE (QUESTIONNAIRE)

Introduction of the Company

ACC (ACC Limited) is Indias foremost manufacturer of cement and concrete ACCs operations are spread throughout the country with 14 modern cement factories 19 Ready mix concrete plants 19 sales offices and several zonal offices It has a workforce of about 9000 persons and a countrywide distribution network of over 9000 dealers ACCs research and development facility has a unique track record of innovative research product development and specialized consultancy services Since its inception in 1936 the company has been a trendsetter and important benchmark for the cement industry in respect of its production marketing and personnel management processes Its commitment to environment-friendliness its high ethical standards in business dealings and its on-going efforts in community welfare programs have won it acclaim as a responsible corporate citizen ACC has made significant contributions to the nation building process by way of quality products services and sharing its expertise

In the 70 years of its existence ACC has been a pioneer in the manufacture of cement and concrete and a trendsetter in many areas of cement and concrete technology including improvements in raw material utilization process improvement energy conservation and development of high performance concretes

5

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 4: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

MBA ndash 2008-2010

Annamalai University

CONTENTS

CHAPTER-1 INTRODUCTION ABOUT COMPANY

bull INTRODUCTION OF COMPANY bull HISTORY OF ACC LIMITEDbull OLD VISION OF ACCbull NEW VISION OF ACCbull MISSIONbull MILESTONE amp ACHIEVEMENT amp AWARDS bull OVERVIEW OF LAKHERI CEMENT WORKS amp

PLANT HISTORY bull INTRODUCTION OF HUMAN RESOURCE

MANAGEMENTbull OCCUPATIONAL HEALTH AND SAFETY

CHAPTER-2 INRODUCTION OF TOPIC (TRAININGampDEVELOPMENT)

bull DEFINITION OF TRAININGbull NEED AND IMPORTANCEbull METHODS AND TECHNIQES OF TRAININGbull STEPS IN TRAININGS bull TRAINING NEED ASSESSMENTbull TRAINING amp DEVELOPMENTbull EVALUATION

CHAPTER-3 RESEARCH METHODOLOGY

4

2009

[ Training amp Development ]

bull UNIVERSEbull SAMPLE SIZEampSAMPLE TECHNIQEbull SOURCE OF DATA COLLECTIONbull PARAMETERSbull SCALING TECHNIQES USES

CHAPTER-4 ANALYSIS OF DATA

CHAPTER-5 CONCLUSION

CHAPTER-6 SUGGESTIONS AND RECOMMENDATION

CHAPTER-7 ANNEXURE (QUESTIONNAIRE)

Introduction of the Company

ACC (ACC Limited) is Indias foremost manufacturer of cement and concrete ACCs operations are spread throughout the country with 14 modern cement factories 19 Ready mix concrete plants 19 sales offices and several zonal offices It has a workforce of about 9000 persons and a countrywide distribution network of over 9000 dealers ACCs research and development facility has a unique track record of innovative research product development and specialized consultancy services Since its inception in 1936 the company has been a trendsetter and important benchmark for the cement industry in respect of its production marketing and personnel management processes Its commitment to environment-friendliness its high ethical standards in business dealings and its on-going efforts in community welfare programs have won it acclaim as a responsible corporate citizen ACC has made significant contributions to the nation building process by way of quality products services and sharing its expertise

In the 70 years of its existence ACC has been a pioneer in the manufacture of cement and concrete and a trendsetter in many areas of cement and concrete technology including improvements in raw material utilization process improvement energy conservation and development of high performance concretes

5

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 5: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

bull UNIVERSEbull SAMPLE SIZEampSAMPLE TECHNIQEbull SOURCE OF DATA COLLECTIONbull PARAMETERSbull SCALING TECHNIQES USES

CHAPTER-4 ANALYSIS OF DATA

CHAPTER-5 CONCLUSION

CHAPTER-6 SUGGESTIONS AND RECOMMENDATION

CHAPTER-7 ANNEXURE (QUESTIONNAIRE)

Introduction of the Company

ACC (ACC Limited) is Indias foremost manufacturer of cement and concrete ACCs operations are spread throughout the country with 14 modern cement factories 19 Ready mix concrete plants 19 sales offices and several zonal offices It has a workforce of about 9000 persons and a countrywide distribution network of over 9000 dealers ACCs research and development facility has a unique track record of innovative research product development and specialized consultancy services Since its inception in 1936 the company has been a trendsetter and important benchmark for the cement industry in respect of its production marketing and personnel management processes Its commitment to environment-friendliness its high ethical standards in business dealings and its on-going efforts in community welfare programs have won it acclaim as a responsible corporate citizen ACC has made significant contributions to the nation building process by way of quality products services and sharing its expertise

In the 70 years of its existence ACC has been a pioneer in the manufacture of cement and concrete and a trendsetter in many areas of cement and concrete technology including improvements in raw material utilization process improvement energy conservation and development of high performance concretes

5

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 6: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market It is the only cement company that figures in the list of Consumer Super Brands of India

The companys various businesses are supported by a powerful in-house research and technology backup facility - the only one of its kind in the Indian cement industry This ensures not just consistency in product quality but also continuous improvements in products processes and application areas

ACC has rich experience in mining being the largest user of limestone and it is also one of the principal users of coal As the largest cement producer in India it is one of the biggest customers of the Indian Railways and the foremost user of the road transport network services for inward and outward movement of materials and products

ACC has also extended its services overseas to the Middle East Africa and South America where it has provided technical and managerial consultancy to a variety of consumers and also helps in the operation and maintenance of cement plants abroad

ACC is among the first companies in India to include commitment to environmental protection as one of its corporate objectives long before pollution control laws came into existence The company installed pollution control equipment and high efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as far back as 1966 Every factory has state-of-the art pollution control equipment and devices

ACC demonstrates the practices of being a good corporate citizen undertaking a wide range of activities to improve the living conditions of the under-privileged classes living near its factories

6

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 7: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

History amp Profile of ACC Cement Works

ACC was formed in 1936 when ten existing cement companies came together under one umbrella in a historic merger ndash the countryrsquos first notable merger at a time when the term mergers and acquisitions was not even coined The history of ACC spans a wide canvas beginning with the lonely struggle of its pioneer F E Din Shaw and other Indian entrepreneurs like him who founded the Indian cement industry Their efforts to face competition for survival in a small but aggressive market mingled with the stirring of a countryrsquos nationalist pride that touched all walks of life ndash including trade commerce and business

The first success came in a move towards cooperation in the countryrsquos young cement industry and culminated in the historic merger of ten companies to form a cement giant These companies belonged to four prominent business groups ndash Tatas Khataus Killick Nixon and F E Din Shaw groups ACC was formally established on August 1 1936 Sadly F E Din Shaw the man recognized as the founder of ACC died in January 1936 Just months before his dream could be realized

ACC stands out as the most unique and successful merger in Indian business history in which the distinct identities of the constituent companies were melded into a new cohesive organization ndash one that has survived and retained its position of leadership in industry In a sense the formation of ACC represents a quest for the synergy of good business practices values and shared objectives The use of the plural in ACCrsquos full name The Associated Cement Companies Limited itself indicates the companyrsquos origins from a merger Many

7

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 8: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

years later some stockbrokers in the countryrsquos leading stock exchanges still refer to this company simply as lsquoThe Mergerrsquo

The ACC Board comprises of 13 persons These include executive non-executive and nominee directors This group is responsible for determining the objectives and broad policies of the Company - consistent with the primary objective of enhancing long-term shareholder value

The Board meets once a month Two other small groups of directors - comprising ShareholdersInvestors Grievance Committee and Audit Committee of the Board of Directors - also meet once a month on matters pertaining to the finance and share disciplines During the last decade there has been a streamlining of the senior management structure that is more responsive to the needs of the Companys prime business A Managing Committee - comprising in addition to the Managing Director and the two executive directors the presidents representing multifarious disciplines finance production marketing research and consultancy engineering and human resources ndash meets once a week Besides these bodies there are senior executives and other regional managers - based at the Companys corporate office and at its marketing offices and manufacturing units -who contribute to the development and operation of the various functions While these groups form the core management team that frames and guides corporate policy ACC is proud of its manpower strength of about 9000 people who comprise experts in various disciplines assisted by a dedicated workforce of skilled persons Quite a number of them have logged many years of service with the organization They come from all parts of the country and belong to a variety of ethnic cultural and religious backgrounds Because of such a cosmopolitan make-up ACC can rightly be said to embrace within its fold a family that forms a mini-India

A Strategic Alliance

The house of Tata was intimately associated with the heritage and history of ACC right from its formation in 1936 up to 2000 The Tata

8

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 9: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

group sold all 1445 of its shareholdings in ACC in three stages to subsidiary companies of Gujarat Ambuja Cements Ltd (GACL) who are now the largest single shareholder in ACCThis enabled ACC to enter into a strategic alliance with GACL a company reputed for its brand image and cost leadership in the cement industry

Holcim ndash A New Partnership

A new association was forged between ACC and The Holcim group of Switzerland in 2005 In January 2005 Holcim announced its plans to enter into long ndash term alliances with Ambuja Group by acquiring a majority stake in Ambuja Cements India Ltd (ACIL)which at the time held 138 of total equity shares in ACC Holcim simultaneously announced its bid to make an open offer to ACC shareholders through Holdcem Cement Pvt Ltd and ACIL to acquire a majority shareholding in ACC An open offer was made by Holdcem Cement Pvt Ltd along with ACIL following which the shareholding of ACIL increased to 3469 of Equity share capital of ACC Consequently ACIL has filed declarations indicating their shareholding and declaring itself as a promoter of ACC

Holcim is the world leader in cement as well as being large supplier of concrete aggregates and certain construction related services Holcim is also a respected name in information technology and research and development The group has its headquarters in Switzerland with worldwide operations spread across more than 70 countries Considering the formidable global presence of Holcim and its excellent reputation the broad of ACC has welcomed this new associati

Plants amp Their Capacity

S No

Units State Capacity (MTPA)

9

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 10: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

1 BargarhBargarh Cement Works

096

2 ChaibasaChaibasa Cement Works

087

3 ChandaChanda Cement Works

100

4 DamodharDamodar Cement Works

053

5 GagalGagal Cement Works 440

(Gagal I and II)

6 JamulJamul Cement Works

158

7 KymoreKymore Cement Works

220

8 LakheriLakheri Cement Works

150

9 MadukkaraiMadukkarai Cement Works

096

10 SindriSindri Cement Works

091

11 WadiWadi Cement Works

259

12 New Wadi PlantWadi Cement Works

260

13 TikariaTikaria Cement Grinding and

Packing Plant 231

10

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 11: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Old Vision of ACC

11

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 12: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

New Vision

12

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 13: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Mission of ACC

13

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 14: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Leadership Maintain our leadership of the Indian cement industry through the continuous modernization and expansion of our manufacturing facilities and activities and through the establishment of a wide and efficient marketing network

ProfitabilityAchieve a fair and reasonable return on capital by promoting productivity throughout the company

GrowthEnsure a steady growth of business by strengthening our position in the cement sector

QualityMaintain the high quality of our products and services and ensure their supply at fair prices

Equity Promote and maintain fair industrial relations and an environment for the effective involvement welfare and development of staff at all levels

Pioneering Promote research and development efforts in the areas of product development and energy and fuel conservation and to innovate and optimize productivity

Responsibility Fulfill our obligations to society specifically in the areas of integrated rural development and in safeguarding the environment and natural ecological balance

Milestones of ACC Limited

14

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 15: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

15

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 16: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Achievement of ACC Limited

YEAR

1936 The Associated Cement Companies Limited incorporated on August 1

1947 Indias first entirely indigenous cement plant installed at Chaibasa

1955ACC Sindri uses waste material - calcium carbonate sludge -from fertilizer factory at Sindri to make cement

1956 Bulk Cement Depot established at Okhla Delhi

1961Blast furnace slag (a waste by-product from steel) from TISCO used at ACC Chaibasa to manufacture Portland Slag Cement

1961Oilwell Cement manufactured at ACC Shahabad for cementation of oil wells up to adepth of 6000 feet

1961 Manufacture of Hydrophobic (waterproof) cement at ACC Khalari

1965Manufacture of Portland Pozzolana Cement using naturally available materials An Eco-friendly cements using an eco-friendly process

1966ACC inducts use of pollution control equipment and high efficiency sophisticated electrostatic precipitators for its cement plants and captive power plants decades before it becomes mandatory to do so

1978Introduction of the energy efficient pre-calcination technology for the first time in India

1982Commissioning of the first 1 MTPA (million tonne per annum) plant in the country at Wadi Karnataka

1984ACC achieves a breakthrough in import substitution by developing and supplying a special G type of oil well cement to ONGC

1987ACC develops a new binder working at sub-zero temperature which is successfully used in the Indian expedition to Antarctica

1992Incorporation of Bulk Cement Corporation of India a JV with the Government of India

1993 Commercial manufacture of ready-mixed concrete at Mumbai

16

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 17: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

2001Commissioning of the new Wadi plant of 26 MTPA capacity in Karnataka the largest in India and among the largest sized kilns in the World

17

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 18: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Awards amp Accolades

bull IMC Ramkrishna Bajaj National Quality Award - ndash Gagal wins Commendation Certificate and New Wadi Plant wins Special Award for Performance Excellence in the Manufacturing Sector 2007

bull National Award for outstanding performance in promoting rural and agricultural development ndash by ASSOCHAM

bull Sword of Honour - by British Safety Council United Kingdom for excellence in safety performance

bull Indira Priyadarshini Vrikshamitra Award --- by The Ministry of Environment and Forests for extraordinary work carried out in the area of afforestation

bull FICCI Award --- for innovative measures for control of pollution waste management amp conservation of mineral resources in mines and plant

bull Subh Karan Sarawagi Environment Award - by The Federation of Indian Mineral Industries for environment protection measures

bull Drona Trophy - By Indian Bureau Of Mines for extra ordinary efforts in protection of Environment and mineral conservation in the large mechanized mines sector

bull Indo German Greentech Environment Excellence Award

bull Golden Peacock Environment Management Special Award - for outstanding efforts in Environment Management in the large manufacturing sector

bull Indira Gandhi Memorial National Award - for excellent performance in prevention of pollution and ecological development

bull Excellence in Management of Health Safety and Environment Certificate of Merit by Indian Chemical Manufacturers Association

bull Vishwakarma Rashtriya Puraskar trophy for outstanding performance in safety and mine working

bull Good Corporate Citizen Award - by PHD Chamber of Commerce and Industry

bull Jamnalal Bajaj Uchit Vyavahar Puraskar - Certificate of Merit by Council for Fair

18

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 19: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

ACC was the first recipient of ASSOCHAMrsquos first ever National Award for outstanding performance in promoting rural and agricultural development activities in 1976

Decades later PHD Chamber of Commerce and Industry selected ACC as winner of its Good Corporate Citizen Award for the year 2002

Over the years there have been many awards and felicitations for achievements in Rural and community development Safety Health Tree plantation A forestation Clean Mining Environment Awareness and Protection

Map of ACC Network

Corporate office

Overseeing the companyrsquos rang of business the Corporate Office is the central head quarters of all business and human resource function located in Mumbai

ACC Subsidiaries

1 Bulk Cement Corporation India Ltd (BCCI)2 ACC Machinery Company Ltd (AMCL)3 ACC Nihon Casting Ltd (ANCL)

Cement Plant

1 Bargarh Cement Works2 Chaibasa Cement Works3 Chanda Cement Works4 Damodar Cement Works5 Jmul Cement Works 6 Gagal Cement Works

19

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 20: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

7 Kymore Cement Works8 Lakheri Cement Works9 Madhukkarai Cement Works10Mancherial CEMENT Works11Sindri Cement Works12Wadi Cement Works13Tikaria Cement Works

Regional Marketing Office

bull BANGALOREbull BHOPALbull CHNDIGARHbull COIMBATOREbull KANPUR bull KOLKATA bull MUMBAIbull NEW DEHPATNAbull PUNEbull SECUNDERABAD

Area Office

bull ALLAHABAD ASANSOLbull AURANGABADbull BELLARY COCHINbull CHENNAIbull FAZABADbull GULBARGAbull GUWAHATI

20

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 21: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

bull JAMMUbull BHUBANESHWARbull JALANDHAR KOCHIbull KOZHIKODEbull KOLHAPURbull LUCKNOWbull MANGALOREbull NAGPURbull PATIALAbull RAIPURbull SHIMLAbull VELLORE

RMX Office

bull Mumbai- Kalambolibull Mumbai- Sionbull Mumbai- JVLR Projectbull Chennaibull Delhi- Faridabadbull Greater Noidabull Bangalore- Whitefieldbull Bangalore- Peenyabull Bangalore- Hosur Roadbull Bangalore- betta Halsoorbull Kolkata- Sonapurbull Goa- Panajibull Gurgaon- Haryana

21

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 22: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Overview of Lakheri Cement Works

Unit Profile Lakheri

Lakheri is a city and a municipality in Bundi district in the Indian state of Rajasthan Mostly surrounded by agricultural lands amp villages the most distinct feature of Lakheri is a cement manufacturing unit of ACC [Associated Cement Companies] Ltd This plant is the oldest running cement plant in Asia But with the passage of time the plant has undergone expansions to incorporate the latest technology in cement producing The latest expansion project is being completed in April 2007 ACC Limited is Indiarsquos foremost manufacturer of cement and ready mix concrete with a countrywide network of factories and marketing offices Established in 1936 ACC has been a pioneer and trend-setter in cement and concrete technology ACCrsquos brand name is synonymous with cement and enjoys a high level of equity in the Indian market

22

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 23: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Among the first companies in India to include commitment to environment protection as a corporate objective ACC has won several prizes and accolades for environment friendly measures taken at its plants and mines The company has also been felicitated for its acts of good corporate citizenship Presently ACC is a part of the ldquoHolcim Grouprdquo one of the largest multinational Cement manufacturers ACC Lakheri Cement Works is located between Kota amp Sawai Madhopur of Western-Central Railway Place known for ACC Cement The oldest cement plant in India which has still preserved its 1905 lime kilns Plant has already been modernized and the capacity being further increased to 15 MTPAtogether with 25MW Coal based Power Plant during the year 2006-2007

Location of Lakheri Cement Works

23

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 24: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Founder Of LakherihelliphellipThe Great Lakha

bull In the folklore of Rajasthan a Gujjar named Lakha is credited with establishing the town of Lakheri several hundred years ago

bull It was an ideal grazing spot Well protected from storms and nestling in the hills of the north-eastern span of the Aravalli range in Bundi District

bull This patch of green covered thick with babool trees attracted Lakha who raised two temples as a prelude to building the town

bull The temples have endured ndash silent spectators to the changing destiny of the town

bull Deserted by the nomadic Gujjars after Lakharsquos death the town was resettled centuries latest by His Highness of Bundi who gifted 12 bighas (eight acres) of land to the new settlers for every source of water built by them

bull Today the bavadis kunds and wells of that era are found dotted all over the area

A journey from 1905helliphelliphelliptill date

Lakheri with Old lime kilns in 1905

24

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 25: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Lakheri 2007

bull Since the beginning of this century other structures have come up to challenge Lakherirsquos traditional skyline of rugged hills and embattled walls

bull A cluster of four cylindrical pillbox-shaped vertical Kilns of a plant set up in 1905 to produce hydraulic lime stand like grizzled sentinels on a Cliffside

bull It was this primitive plant which was converted in to a cement factory in 1917 owned by Killick ndash Nixon that makes Lakheri Cement Works the oldest running cement factory in India

bull Lakheri Works is also credited with manufacturing popular cement of the times and knows as ldquoBBB Cementrdquo or Bundi Bagh Brand Cement

bull Commencing operations with two 100 TPD wet process Kilns there after Lakheri Works has three Kilns with an aggregate capacity 32 Lakh tonne per annum

bull During The year 1997 and 2007 Lakheri was upgraded to 1200 and 3200 tpd respectively with dry process kiln with preheater Calciner

25

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 26: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Plant History

bull 1905 Foundation of Lakheri started with four cylindrical pillbox-shaped vertical Kilns to produce hydraulic lime

bull 1917 Installation of Indiarsquos first cement plant at barren foot hills of Arawali mountain installed capacity of 032 mtpa using wet process of manufacturing from 3 nos of kilns

bull 1997 Modernization and Expansion by replacing wet process kilns with a single dry process kiln of capacity 1200 TPD and raising its cement manufacturing capacity to 060 MTPA

bull 2000 By adopting Kaizens as a way of life Total productive maintenance (TPM) philosophy employees innovations and dedications The plant could achieve production to a level of 07 mtpa from the same establishment

bull 2007 The capacity of the plant is raised by more than two folds to a level of 15 mtpa by adding second string of pre-heater with calciner to the existing kiln with replacement of grate cooler and addition of new close circuit cement grinding system

bull 2007 Installation of 25 MW capacity Thermal power plant The manufacturing process is supported by an economical and reliable captive thermal power source

Product (Cement)Quality

Product development has always been an important activity at ACC arising out of a focus on quality and process improvement It has been a constant partner driving research innovation and evaluation In 1964 a centralized research facility ndash the Central Research Station (CRS) was established in Thane The research complex now renamed as ACC Thane Complex spread over an area of 8000 sq m has modern labs with the latest equipment and manned by highly qualified scientists and technologists who carry out product development work in cement and allied fields

26

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 27: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

ACC has effectively pledged its reputation as the market leader in quality of cement Maintaining this lead calls for harnessing the resources and expertise of the company ndash from applied research and production to marketing Accordingly all ACC factories are equipped with state- of- the- art process control instrumentation and associated quality control and testing laboratories Trained engineers chemists and technicians staff these The Central Laboratory at ACC Thane Complex is used as a reference laboratory for diagnosis and resolving specific trouble ndash shooting casesAs a result of this focus on quality ACC cement specification exceeds those set by BIS by wide margin Today all ACC cements plants have the ISO 9001 Quality Systems Certification This demonstrates our tradition of providing reliable and consistent quality through the application of modern technology and justifies the preferences of a nationwide customer base

ACC manufactures the following types of cement in addition to which it provides Bulk Cement and Ready Mix Concrete

Ordinary Portland Cements

bull OPC 43 Grade

Blended Cements

bull Fly-ash based Portland Pozzolana Cement

27

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 28: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Ordinary Portland Cement 43 Grade Cement (OPC 43 Grade)

ACC Cement is the most commonly used cement in all constructions including plain and reinforced cement concrete brick and stone masonry floors and plastering It is also used in the finishing of all types of buildings bridges culverts roads water retaining structures etc

What is more it surpasses BIS Specifications (IS 8112-1989 for 43 grade OPC) on compressive strength levels

ACC Cement is marketed in specially designed 50 kg bags

ACC in other plants also manufactured 53 Grade Cement This is an Ordinary Portland Cement which surpasses the requirements of IS 12269-53 Grade It is produced from high quality clinker ground with high purity gypsum

ACC 53 Grade OPC provides high strength and durability to structures because of its optimum particle size distribution superior crystalline structure and balanced phase composition

It is available in specially designed 50-kg bags

Blended Cement

Fly-ash based Portland Pozzolana Cement

This is special blended cement produced by inter-grinding higher strength Ordinary Portland Cement clinker with high quality processed fly ash - based on norms set by the companys RampD division This unique value-added product has hydraulic binding properties not found in ordinary cements It is available in specially designed 50-kg bags

28

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 29: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Pioneer amp Trendsetter

ACC has a unique track record of innovative research product development and specialized consultancy services It is a important benchmark for the cement industry in respect of its production marketing and personal management process

ACC is proud of its many innovation over the years and realizes that innovativeness is an essential characteristic of leadership

ACC Cement

ACCrsquos brand name is synonymous with cement its marketing sales and distribution processes are industry standards The brand building approach to marketing cement which was first adopted by ACC has proved to be exceptionally successful in respect of blended cements in terms of providing more effective communication with customers and has been emulated by other companies in the industry

Ready- Mix Concrete

ACC established the countryrsquos first commercial ready-mix concrete (RMX) in Mumbai ACCrsquos pioneering efforts in this respect along with the introduction of bulk cement handling facilities have been responsible for redefining the pace and quality of construction activity in metropolitan cities and in mega infrastructure projects The JJ flyover in Mumbai was the first mega construction project in India to use High Performance Concrete of M-75 grad

Research amp Development

ACC is the only cement producer in India with its own in-house Research and Development facility The sprawling Research and Consultancy Directorate(RCD) complex at Thane near Mumbai has a unique track record of innovative research and specialized technological services

29

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 30: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

RCD has helped introduce some unique special projects of immense value to the concrete and construction sectors These include repair products and grouts and Ancones a non explosive demolition agent RCD has developed Accmarg a revolutionary new product and grouting composition for the construction and repair of new roads and highways

The services of concrete group at RCD have been utilized in the striation of several heritage buildings across the country such as the CST terminus at Mumbai churches and royal palaces in Goa Mysore and Hyderabad Sharing Knowledge

Following the massive earthquake in Gujarat ACCrsquos civil engineers trained over 1500 unemployed youth from remote villages in the fundamentals of building stronger more earthquake resistant structures This was the first formal training effort of its kind for masons Many of these youth are now gainfully employed

Environmental Protection

ACC is among the first companies in India to include commitment to environmental protection as one of its corporatelong before pollution control norms and regulatory act came in to existence The company inducted the use of pollution control equipment and hig efficiency sophisticated electrostatic precipitators for cement kilns raw mills coal mills power plants and coolers as for as 1966

Today each ACC factory has high efficiency state-of-the art pollution control equipment and devices Each of our manufacturing units has a separate environment section manned by a qualified environmental engineer and supporting staff Our plants mines and township demonstrate the companyrsquos successful endeavors in greening activities such as Afforestation tree planting horticulture vegetable and cultivation apart from basic landscaping designed to enrich and beautify the environment

30

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 31: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Cleaner mining techniques have helped safeguard and conserve mineral resources In addition we have taken other positive measures such as top ndash soil conservation efficient water management systems and the treatment of the wastage sewage and effluents Some of our plants have become near self ndash reliant in their water requirements

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that help conserve limestone resources Over the years ACC has won several prizes and certificates of merit for environmental measures undertaken at its various plants and mines

In particular for programs involving greening Afforestation rehabilitation of mines noise abatement and other visible measures like tree plantation and water managementA forestation and Greening the EnvironmentTree plantation is a regular and committed activity at ACC Vacant land in plant mines and colony at each factory is used to develop greenery of various species Some ACC plants (viz Gagal Jamul Kymore and Chaibasa) have developed as much as 40 area for green belts as compared to statutory requirement of 30 Every cement plant has its own success story of tree plantation greening activities horticulture flower and fruit cultivation and water conservation Tree plantation and green belt development programs have been extended to cover areas in vicinity of our plants for the benefit of local community

Rocky areas in mines have been rendered suitable for plantation by overspreading topsoil obtained from mining activity A forestation programs have helped transform the once barren and dry ambience into lush greeneryEach One ndash Plant One has been an inspiring message practiced by many of our employees The total plantation undertaken across ACC is more than 33 million numbers of trees with an average survival rate of 85 and spread over an area of 1000 acres in mines factories and residential townships

31

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 32: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Water Conservation

Water conservation is a noteworthy contribution in a water scarce country like ours ACC cement units maintain a norm of Zero Water Discharge All the water used in plants for industrial cooling is recycled through cooling towers water ponds and tanks ACC cement plants have converted old abandoned mines into huge reservoirs by collecting rainwater from catchments around mines

Water from these reservoirs is treated to make it potable As a result of these initiatives we have several examples of outstanding achievements in water harvesting and in the creation of reservoirs in abandoned mines and quarries Some of our Works have become near self ndash reliant in respect of their water requirement for industrial and domestic consumption

Transforming and Managing Waste

ACC has achieved spectacular results in the utilization of two hazardous and pollutant industrial wastes ndash namely slag from steel plants and fly ash from thermal power stations ndash to make blended cements that offer unique advantages to concrete ACC also pioneered the use of waste sludge from the fertilizer industry to make cement The company is actively engaged in the promotion of alternate fuels and raw materials and in co ndash processing waste materials through the effective use of cement kilns as co ndash processing units These include agro ndash wastes like rice ndash husk and other husks bagasse used tyres domestic and hospital waste ACC takes pride in extending its waste management services to help minimize the discharge of wastes

Human Resource Management at ACC Limited

Human Resource Management may be defined as that specialized branch of management which is concerned with solving the human problem of an organization intelligently and equitably in a manner that not only the employees potentials are developed but maximum satisfaction is also achieved by the individual

32

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 33: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Role of Personal ManagerHR Manager

bull Recruitment bull Performance Management System bull Training amp Development bull Employee welfare amp perquisites bull Employee Satisfaction

ACC has a large workforce of about 9000 people comprising experts in various disciplines assisted by a dedicated workforce of skilled persons ACC employees referred to as the ACC Parivar come from all parts of the country and belonging to a variety of ethnic cultural and religious backgrounds ACC employees display a strong sense of loyalty to the Company and their special stellar qualities as lsquovalue-addingrsquo human capital are well known in the industry

ACC has clearly stated guidelines concerning recruitment termination career advancement performance appraisal professional and employee ethics and code of conduct The Companyrsquos personnel policies and processes enshrine equal opportunities to all and non-discrimination with regard to gender caste creed ideology or other opinion whether social political or religious Also ensured is a due process for employee consultation and participation in organizational development and policy formulation

Recruitment

Recruitment in ACC is a very fair and transparent process with adequate opportunities to look for suitable candidates internally as well as from outside Applicants are generally invited on the basis of specific advertisements in newspapers and websites

33

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 34: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

A Committee of officers called the Central Recruitment Committee handles the entire recruitment process comprising screening of applications preliminary short-listing interviews and final selection Every attempt is made to make the selection process as objective as possible by incorporating tests of competence In some cases outside consultants are retained All decisions of the recruitment committee are recorded in respect of each candidate Candidates are informed of their short-listing and selection immediately after the interview or at the earliest thereafter

P erfomance Management System

The Companyrsquos performance management system is in itself a benchmark that provides ample opportunities and motivational incentives to employees so as to reward and retain good talent within the Company

These incentives include Performance Linked Incentives Good Work Awards Letters of Appreciation Special Increments Promotions Nomination to external training programs in India and abroad public felicitation and appreciation Some plants have Best Employee and Employee of the Month Awards and recognition Competent employees and those who display aptitude are invited to become Trainers themselves and receive Train the Trainer facilitation

Occupational Health amp Safety

Occupational Health amp Safety (OHS) is a vital part of ACCrsquos journey towards Sustainable development Safety Audits are being carried out in ACC since 1995 by National Safety Council based on the 5 Star Auditing System of British Safety Council There is a continuous effort to measure and improve Safety Management Systems to avoid accidents

We have an Apex OH amp S Committee headed by the Managing Director This committee oversees implementation of our OH amp S policy Each of our plants and manufacturing units have Professional Doctors and medical facilities for continuous monitoring and observation of workplace hygiene

34

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 35: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

and occupational health

The following are some OH amp S initiatives at our plants

bull OH amp S brochures signages posters and mailers used extensivelybull Monthly Safety Gate Meetings held at all our plantsbull Safety Audit and TPM Audits carried out annuallybull Safety Professionals meets twice a year to discuss and share

knowledge on Safety Statistics and implementation of safety measures at each unit

bull Safety Observation Tours (SOT) conducted weekly by all line managers

bull Behavioural Safety Training programmes for workers at all plants

bull Incident investigations for all incidents including near misses (with potential for injuries) The findings and recommendation are shared across the company

OUR OH amp S VISION

ldquoNO HARM ANYWHERE TO ANYONE ASSOCIATED WITH ACCrdquo

ldquoNO HARMrdquo meansNo fatalitiesNo disabling InjuriesNo Lost Time InjuriesNo Medical treatment InjuriesNo First Aid InjuriesNo Occupational Illness

ldquoANYONErdquo meansEmployeesContractors personnel on siteReady-mix drivers on jobThird party contractors on siteVisitors to ACC site

35

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 36: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

OUR OH amp S POLICY

We manage our activities in a responsible manner to avoid causing any harm to the health and safety of our employees contract personnel and visitors

We apply OHampS standards and guidelines provide the necessary resources training and education and measure performance for continuous improvement

FIVE CARDINAL RULES FOR SAFETY

1 Do not override or interfere with any safety provision nor allow anyone else to override or interfere with them

2 Personal Protection Equipment (PPE) rules applicable to agiven task must be adhered to at all times

3 Isolation and Lock Out procedures must always be followed4 No person may work if under the influence of alcohol or drugs

5 All the injuries and incidents must be reported

36

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 37: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

OH amp S Organization Chart

37

Lakheri Plant OH amp S Organization Chart

MrSBHATNAGAR(DyManager-Safety)

Plant OH amp S MANAGER

OH amp S INSPECTION

Mr M K MISHRA(Plant Head)

Chairman

MrRKHINWASRA (Manager-HRA)

OH amp S Training Co-ordinator

DrBMGhule (Manager-HS)

Occupational Health amp Hygiene Coordinator

First Aiders

Safety Patrollers

MrDDRathore (AM-Safety) OH amp S TRAINING

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 38: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Introduction of Topic

Training is an organized procedure which brings about a semi-permanent change in behavior for a definite purpose The three main areas involved are skill knowledge and attitudes but always with definite purpose in mind Every organization needs to have well-trained and experienced people to perform the activities that have to be done If current or potential job occupants can meet this requirement training is not important When this is not the case it is necessary to raise the skill levels and increase the versatility and adaptability of employees Training makes the employees versatile in operations All rounders can be transferred to any job Training programme is important as it lends stability and flexibility to an organization besides contributing to its capacity to grow Accidents scrape and damage to machinery and equipment can be avoided or minimized through training Furthermore future needs of employees will be taken care by training

As jobs have become more complex the importance of employee training has increased When jobs were simple easy to learn and influenced to only small degree by technological changes there was little need for employees to upgrade or alter their skills But the rapid changes taking place during the last quarter-century in our highly sophisticated and complex society have created increased pressures for organizations to readapt the products and services produced the manner in which products and services are produced and offered the types of jobs required and the types of skills necessary to complete there jobs In a rapid changing society employee training is not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force

38

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

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2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

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2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

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[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

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2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

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[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

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2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

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2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

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2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

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[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

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2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 39: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Definition of Training

Training is a learning experience in that it seeks a relatively permanent change in an individual that will improve his or her ability to perform on the job We typically say training can involve the changing of skills knowledge attitudes or social behavior It may mean changing what employees know how they work their attitudes towards their work or their interactions with their co-workers or their supervisor

Need and Importance

Effective training enables employees to learn to do their jobs better and perform more proficiently with increasingly advanced technology continuous training of personnel has become essential to the success of the organization Companies increasingly need to provide opportunities for the continuous development of employees not only in their present job but also to develop their capabilities for jobs with which they may be entrusted in the future

Training is the systematic process of enhancing the job-related skills attitudes and knowledge of personnel for the purpose of improving individual and organizational performance It is fundamentally important for the continued growth and development of both the individual employee and the organization From the point of view of the individual learning and absorption go on continuously throughout life Training provides the direction and guidance for this perpetual learning process Security and confidence are additional attributes that a well-trained employee acquires Training contributes to employeersquos stability in at least two ways Employees become efficient after undergoing training Efficient employees contribute to the growth of the organization

From the organizational view point training shortens the time required for employees to reach peak efficiency levels

39

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 40: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

The cost of training is considerably less than the cost of gaining experience particularly in the context of advanced technology and expensive equipment Essentially training contributes significantly in increasing the quality and quantity of work processed and reducing waste and idle time It is now widely acknowledged that the collective influence of a group of well-trained employees can largely determine the success of the firm An effectively planned and well managed training program is the key to higher productivity cost control lower employee turnover and better human relations with the firm

Training objectives

bull The primary purpose of training is to establish a sound relationship between the worker and his job ndash the optimum man ndash task relationship

bull To upgrade skills and prevent obsolescence The jobs that employees do are not static they change sometimes without necessary awareness since technology advances are getting increasingly more rapid To keep pace with changing technology mechanization automation electronic data processing etc training becomes mandatory for employees in order to update them teach them newer skills and increase their efficiency

bull To offer firm competitive advantage by removing performance deficiencies making employees stay long minimizing accidents scrap and damage and meeting future employees needs

40

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 41: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Methods and Techniques of Training

Training methods are categorized into two groups-

bull On-the-job

bull Off-the-job

(1) On-the-job ndash On-the-job methods refer to methods that are applied in the workplace while the employee is actually working Often it is informal as when an experienced worker shows a trainee how to perform the job tasks It is the most effective method as the trainee learns by experience making him or her highly competent Further the method is least expensive since no formal training is organized The trainee is highly motivated to learn since he or she is aware of the fact that his or her success on the job depends on the training received Finally the training is free from an artificial situation of classroom This contributes to the effectiveness of the program Following are the On-the-job training methods

bull Orientation training ndash Used for orienting New Employees introducing innovations in products and services

bull Job-instruction training ndash Special Skills Training

bull Apprentice training - Orienting New Employees introducing innovations in products and services Special Skills Training

bull Internships and assistantship ndash Used for creative technical and professional education and also used for

41

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 42: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

sales administrative supervisory and managerial education

bull Job rotation - Used for sales administrative supervisory and managerial education and orienting New Employees introducing innovations in products and services

bull Coaching ndash Safety education Special Skills Training Creative technical and professional education and also used for sales administrative supervisory and managerial education

(2) Off-the-job ndash Off-the-job methods are used away from the workplaces Following are the off-the-job methods

bull Vestibule - Used for orienting New Employees Introducing Innovations in Products and Services and Special Skills Training

bull Lecture - Used for Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Special study ndash Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Films - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

42

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 43: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

bull Television - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Conference or Discussion - Orienting New Employees Introducing Innovations in Products and Services Safety Education Creative Technical and Professional Education and also used for Sales Administrative Supervisory and Managerial Education

bull Case study - Sales Administrative Supervisory and Managerial Education

bull Role Playing - Creative Technical and Professional Education

bull Simulation - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Programmed instruction - Orienting New Employees Introducing Innovations in Products and Services Special Skills Training Safety Education Creative Technical and Professional Education

bull Laboratory training ndash Safety Education and Creative Technical and Professional Education

43

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 44: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Techniques of training

Training techniques represent the medium of imparting skills and knowledge to employees Training techniques are the means employed in the training methods Following are the most commonly used techniques

bull Lectures

bull Films

bull Audio cassettes

bull Case studies Role playing Video-tapes Simulations

Steps in Training

Identifying your training need is the first step in a large training process that takes you from your initial inquires all the way to deliver and evaluation of the final training package This training process is called High Impact Training model

It has six phases process that focuses on providing effective targeted training If it followed will have positive impact on the origination

44

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 45: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

The following table will illustrate the activities in each phase and the product that will be produced

Phase Action Product

1 Identify Training need

Gather and analyze appropriate information

A description of the specific training needed to improve job performance

2Map the approach

Define what needs to be learned to improve job performance

Choose the appropriate training approach

Detail objective of the program

A design plan for the training program

Identifying Training Need

Track ongoing follow through Map the approach

Calculate Measurable Result Produce Learning Tools

Appling Training Technique

45

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 46: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

3 Produce learning tools

Create the actual training materials

Training manuals facilitators guide audio visual aid job aids etc

4 Apply training technique

Deliver the training as designed to ensure successful results

Instructor ndash led training computer based training one ndashon-one coaching etc

5 Calculate Measurable Result

Assess whether your trainingcoaching accomplished actual performance improvement Communicate the results and redesign(if needed)

An evaluation report

A redesign course if needed

6 Track Ongoing Follow-Through

Ensure that the impact of training does not diminish

Ongoing suggestions and ideas that support the training

Training Need Assessment

Need assessment diagnoses present problems and future challenges to be meet through training Organizations spent vast sum of money (usually as a percentage on turnover) on training Before committing such huge resources organizations would do well to asses the training needs of their employees Organizations that implement training programmes without conducting needs assessment may be making errors For example a needs assessment exercise might reveal that less costly interventions (eg selection compensation package job redesign) could be used in lieu of training

Needs assessment occurs at two levels- group and individual An individual obviously needs training when his or her performance falls short of standards that is when there is performance deficiency

46

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 47: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Inadequate in performance may be due to lack of skill or knowledge or any other problem The problem of performance deficiency caused by absence of skills or knowledge can be remedied by training Faulty selection poor job design uninspiring supervisor or some personal problem may also result in poor performance Transfer job redesign improving quality of supervision or discharge will solve the problem

Assessment of training needs must also focus on anticipated skills of an employee Technology changes fast and new technology demands new skills It is necessary that the employee be trained to acquire new skills This will help himher to career path Training is essential to prepare the employee to handle more challenging tasks Individual may also require new skills because of possible job transfer Although job transfers are common as organizational personnel demands vary they do not necessarily require elaborate training efforts Employees commonly require only an orientation to new facilities and jobs

Assessment of training needs occurs at the group level too Any change in the organizations strategy necessitates training of groups of employees For example when the organization decides to introduce a new line of products sales personnel and production workers have to be trained to produce sell and service the new products Training can also be used when high scrap or accident rates low morale and motivation or other problems are diagnosed

47

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 48: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Need Assessment Methods Following methods are useful for organizational-level needs assessment and individual needs assessment

Methods Used in Training Needs AssessmentGroup or Organizational Analysis

Individual Analysis

Organizational goals and objectives

Personnelskills inventories

Performance appraisal

Work sampling

Organizational climate indices InterviewsEfficiency indices

Exit interviews

Questionnaires

Attitude surveyMBO or work planning systems

Quality circles

Training progress

Rating scalesCustomer surveysatisfaction data

Consideration of current and projected changes

48

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 49: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Training Effectiveness

Any training implemented in an organization effort must be cost effective That is the benefits gained must outweigh the costs of the learning experience Only analyzing such programs determines effectiveness It is not merely assume that any training an organization offers is effective substantive data must be developed to determine whether our training effort is achieving its goals ndash that is if its correcting the deficiencies in skills knowledge or attitudes we accessed as needing attention It is easy to generate a new training program but if the training effort is not evaluated any employee training efforts can be rationalized Traineesrsquo reactions to the training may in fact provide feedback on how worthwhile the participants viewed the training Beyond general reactions however training must also be evaluated in terms of how much the participants learned how well they use their new skills on the job (did their behavior change) and whether the training program achieved its desired results (reduced turnover increased customer service etc)

Effective training should provide the trainee with a given model to follow specific goals to achieve an opportunity to perfect the skill feedback on how well the trainee is progressing and praise for transferring the acquired skills to the job Training should focus on ways of orienting new employees giving recognition motivating a poor performer correcting poor work habits discussing potential disciplinary action reducing absenteeism handling a complaining employee reducing turnover and overcoming resistance to change

Evaluation

Evaluation literally means the assessment of value or worth It would simply mean the act of judging whether or not the activity to be evaluated is worthwhile in terms of set Criteria According to Hamblin (1970) defined evaluation of training as ldquoAny attempt to obtain information (feedback) on the effects of training program and to assess the value of training in the light of that information for improving further trainingrdquo

49

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 50: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Evaluation is of crucial importance in ascertaining whether or not the training program is proving to be effective and its objectives are being achieved This is a most critical phase that assesses not only the quality of training imparted but also the training plan in order to see whether future changes can make it more result-oriented As with any activity evaluation is important since in evaluating one tries to judge the value or worth of the activity using the available information An attempt is made to obtain information and feedback on the effects of a training program and to assess the value of the training in the light of that information Evaluation also enables the effectiveness of an investment in training to be appraised Given the quantum of time and money that is put into training programmes managements require knowing about the methods of instruction being employed whether training inputs are having an impact on improved productivity and how efficiently and usefully training courses are being conducted

Evaluation helps management to weigh up and take a view on the following questions

a) How relevant are the programmes to the organizations needs and objectives

b) What changes are necessary in the existing programmes in order to realign them to the organizational goals

c) Which are the areas where training is of real and lasting value

d) What are the opportunity costs Could money have been better spent on any other activity that would have yielded better results in terms of organizational effectiveness

e) Is the investment in terms of time and money inadequate or too much How can an optimum standard be evolved

50

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 51: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Principles of Evaluation

Training evaluation is the process of establishing a worth of something The worth (the value) merit or excellence of the things Evaluation is a state of mind rather that a set of techniques

To achieve the desired results evaluation has to based on sound principles such as

1 Evaluation specialist must be clear about the goals and purposes of evaluation

2 Evaluation must be continuous

3 Evaluation must be specific

4 Evaluation must provide the means and focus for trainers to be able to appraise themselves their practices and their products

5 Evaluation must be based on objective methods and standards

6 Realistic target dates must be set for each phase of the evaluation process A sense of urgency must be developed but deadlines that are unreasonably high will result in poor evaluation

Methods of Evaluation

Five distinct approaches leading to a comprehensive evaluation of training program

1 Observation - Here the trainees are closely observed during the programme in order to assess their behavioral strength and

51

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 52: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

weaknesses in different situations The observation must however be specific systematic quantitative and recorded It must be conducted by trained experts who know what they are looking for This method the manner of assessing the quality of training and identifying improvements and deficiencies is the most direct

2 Ratings ndash The training programme or system is broken into its various components parts such as presentation educational matter or content audio-visual aids trainee interaction etc These individual elements are then rated according to a predetermined scale by experienced and qualified raters who assess each aspect independently Based on their rated assessments management can take decisions on future changes modifications

3 Trainee surveys ndash This refers to the reactions of the participants as to how they have found or reacted to a particular training programme This is usually done at the end of the last session where participants are asked to fill up a form The form contains information on the objectives of the programme and how well they have been achieved during the course of the training It also seeks information on contents reading material presentation trainerrsquos ability and relationship with other participants Additionally participants are required to indicate their experience with classroom facilities boarding lodging etc and provide suggestions for improvement Since trainees may feel apprehensive or embarrassed to reveal their true perceptions they are usually given the option of not disclosing their identities

The feedback received from the participants is of immense

value in obtaining ideas pinpointing weaknesses and shortcomings and improving upon the problem areas The use of the form facilitates work of caution Too much reliance must not be placed on their opinions since they cannot always be relied upon to be objective

52

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 53: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

4 Trainee interview ndash This method is some what similar to the previous one with one major difference ndash the views and opinions of the participants are determined individually or in groups by skillful questioning instead of in writing Here the expert is usually able to obtain more precise information and gauge the strengths and weaknesses of the programme Interpretational ambiguities can thus be removed and objective and useful recommendations can be formulated

5 Instructor interviews ndash Finally the observations and recommendations of instructors can be collected and tabulated This may be done both in writing as well as orally ie by the method of filling up forms or by speaking to them Their views on various components provide a valuable source of feedback in ensuring that the system is consistent with the needs of both trainees and the organization

53

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 54: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Points to be remembered during evaluation process

a) Care must be taken to see that the data collected is pertinent objective and error free

b) Tabulation and summarization must be accurate

c) It is advisable to use as many strategies as can possibly and conveniently be employed

d) Where tests are used there must be valid and reliable

e) In order to save costs only that information must be collected which is vital for production evaluation

Analytical skills development programs (ASDP)

After the initial common induction programmes the management trainees are given intensive training in expanding thought process amp analyticl ability in order to uncover amp examine problems and there be able to take decisions in the best interestof the company

Following topics are covered in the programmes

bull Industry Engineering amp Analytical techniques in productivity management

bull Materials management bull Process engineeringbull Environment engineering amp management

Managerial skills development programmes (MSDP)

bull Managerial skills development programmes are to be held for deputy manager

54

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 55: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Management competency development programmes (MCDP)

These are to be held functions wise for-bull Manufacturingbull Finance bull Marketingbull Corporate human resourcesbull Projectsbull Materialsbull Informationrsquos technology amp system

Cross functional skills development programmes (CFSD)

CFSD Programmes like finance for non-finance programmes amp HR for Non- HR Progrrammes are held to provide the partcipants with an overall perspective of the companyrsquos business for achieving competitive advantage in the global information age

General management course (GENMANCO)

bull General management course will be held for senior managers

bull Strategic leadership development programs (SLDP)bull The strategic leadership development programmes are

to be held for vice-presidents Sr Presidents

RESEARCH METHODOLOGY

Study Area

55

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 56: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

The study area is confined to the various departments of ACC Lakheri The organization which is covered for the purpose of the study pertains to cement industry

Universe

The universe of the study comprise of all the Managers of ACC Lakheri

Sample Size

For the purpose of the study the selection of the Managers is done with the help of department The samples are selected randomly The following table summarized the sample size in terms of units in nature of job

NATURE OF JOB ACC LAKHERI CEMENT WORKS

Manager 30Total 30

Sources of data collection

The data was collected using both primary sources and the secondary sources

1 Primary sources The researcher collected the primary data by means of structured questionnaire along with personal interviews since a few open ended questions require clarification

Questionnaire and Interview

56

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 57: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

The data is collected from managers supervisors with the help of questionnaire generated for this purpose The questionnaire consists of single partsThe questionnaires have been thoroughly discussed with the respondent to clarify doubts if any regarding what has been asked It had taken the researcher nearly six weeks to complete the survey work The respondents have been required to give their answer by putting tick mark across the multiple choice questions and in open ended questions the respondents were asked to express their views in their own words Almost all the respondents have been contracted and interviewed personally at the time of filling up the questionnaire Then their replies have been received and further clarification and supplementary information considered to be necessary have been securedOverall I have completed 30 questionnaires from managers group respectively All managers are supplied with a copy of the set of questionnaire for filing up

2 Secondary Data

The researcher has also collected the secondary data by means of the documentary sources such as

bull Company recordsbull Registers files bookletsbull Magazinebull Journalsbull Booklets

57

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 58: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Analysis of Data

MANAGERS ANALYSIS amp FINDINGS

TABLE - 1

Q 1 Do you agree that the training and development programmes are effective in ACCParameter No of Respondent

STRONGLY AGREE 03 10AGREE 21 70UNDECIDED 01 33DISAGREE 00 00STRONGLY DISAGREE 05 1666

01020304050607080

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cid

ed

Dis

Ag

ree

Stro

ng

lyD

is A

gre

e

Through the survey we found that 21 managers agree that the training program in ACC delivered as an effective way to learn the matters

58

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 59: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Where as 5 managers strongly disagree while 3 managers strongly agree and 1 managers didnrsquot give any response

TABLE - 2

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

Parameter No of Respondent

STRONGLY AGREE 03 1333AGREE 20 6666UNDECIDED 02 666DISAGREE 03 10STRONGLY DISAGREE 01 333

Through the survey 20 managers agree that the enough time is provided to learn the subject matters covered in training programme

59

010203040506070

Stro

ng

lyA

gre

e

Ag

ree

Un

de

cide

d

Dis

agre

e

Stro

ng

lyD

isag

ree

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 60: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

but 3 managers disagree with the statement 4 managers strongly agree while 1 managers strongly disagree and 2 managers didnrsquot give any response

TABLE - 3

Q3 Do you think that the training leads to enhancement of your skill

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 16 5333UNDECIDED 00 00DISAGREE 01 333STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the training leads to enhancement of skills and 11 managers strongly disagree but 1 of them disagree and 2 of them strongly disagree

60

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 61: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

TABLE - 4

Q4 Do you think that the knowledge and skills gained from the training programme directly apply to your work

Parameter No of Respondent

STRONGLY AGREE 09 3000AGREE 16 5333UNDECIDED 03 1000DISAGREE 00 000STRONGLY DISAGREE 02 666

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that the knowledge and skills gained from the training programme directly apply to work Whereas 9 managers

61

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 62: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

strongly disagree while 2 managers strongly disagree and 3 managers didnrsquot respondentTABLE - 5

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 15 5000UNDECIDED 03 0333DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided dis Agree SD

15 managers agree that the change in moral attitude and behavior was noticeable as result of training function 7 managers strongly agree with the statement 2 managers disagree while 3 managers strongly disagree and 3managers didnrsquot give any response

62

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 63: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

TABLE - 6

Q 6 To what extend training program contribute to the company goal and employees individual goals

Parameter No of Respondent

STRONGLY AGREE 04 4333AGREE 18 6000UNDECIDED 05 1666DISAGREE 00 000STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme contribute to the company goal and employees goals4 managers strongly agree 3 managers are strongly disagree with the statement and 5 managers didnrsquot give any response

63

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 64: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

TABLE ndash 7

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

Parameter No of Respondent

STRONGLY AGREE 08 2666AGREE 15 5000UNDECIDED 06 2000DISAGREE 01 333STRONGLY DISAGREE 00 0000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

15 managers agree that freedom is given to you to show your skills and knowledge but 8 managers strongly agree with the statement1 manager disagree and 6 managers didnrsquot give any response

64

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 65: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

TABLE ndash 8

Q 8 Do you have a good cooperation support from your superiors during training program

Parameter No of Respondent

STRONGLY AGREE 10 3333AGREE 12 4000UNDECIDED 06 2000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

5

10

15

20

25

30

35

40

45

SA Agree Undecided Dis Agree SD

12 managers agree that a good cooperation from your superiors during training programme but 10 managers strongly agree with the statement 1 manager disagree while 1 manager strongly disagree and 6 managers didnrsquot give any response

TABLE ndash 9

65

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 66: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

Parameter No of Respondent

STRONGLY AGREE 11 3666AGREE 12 4000UNDECIDED 03 1000DISAGREE 02 0666STRONGLY DISAGREE 02 0666

05

1015202530354045

SA Agree Undecided Dis Agree SD

12 managers agree that ACC develop employees through need based training programme but 11 managers strongly agree with the statement 2 managers disagree while 2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 10

66

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 67: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Q 10 Do you think that ACC is a learning organization for the employee

Parameter No of Respondent

STRONGLY AGREE 18 6000AGREE 10 3333UNDECIDED 00 0000DISAGREE 01 0333STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

10 managers agree that ACC is a learning organization for the employee but 18 managers strongly agree with the statement1 managers disagree while 1 manager strongly disagree

TABLE ndash 11

Q 11 Do your performance has changed after the training program

67

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 68: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 16 5333UNDECIDED 02 0666DISAGREE 02 0666STRONGLY DISAGREE 03 1000

0

10

20

30

40

50

60

SA Agree Undecided Dis Agree SD

16 managers agree that performance has changed after the training programme but 7 managers strongly agree with the statement2 managers disagree while 3 managers strongly disagree and 2 managers didnrsquot give any response

TABLE ndash 12

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

68

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 69: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Parameter No of Respondent

STRONGLY AGREE 07 2333AGREE 18 6000UNDECIDED 03 1000DISAGREE 00 0000STRONGLY DISAGREE 02 0666

0

10

20

30

40

50

60

70

SA Agree Undecided Dis Agree SD

18 managers agree that the training programme would have been more beneficial if some more material was provided in advance but 7 managers strongly agree with the statement2 managers strongly disagree and 3 managers didnrsquot give any response

TABLE ndash 13

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

Parameter No of Respondent

69

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 70: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

STRONGLY AGREE 03 1000AGREE 24 8000UNDECIDED 02 0666DISAGREE 00 0000STRONGLY DISAGREE 01 0333

0

10

20

30

40

50

60

70

80

90

SA Agree Undecided Dis Agree SD

24 managers agree that the objective of the programme at the time of your nomination for this problem but 3 managers strongly agree with the statement 1 manager agree while 2 managers didnrsquot give any response

Suggestion amp Recommendation

The researcher had used questionnaire method as a tool for collecting data and information pertaining to the study The questionnaire includes the closed ended and open ended questions basically to get there views on the techniques adapted to measure training

70

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 71: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

development and the difficulties faced by them during and in relation to training

Difficulties faced during training by EmployeesSupervisors

bull More theory less practicalbull Miss match of training with workbull Language problembull Less time provided for trainingbull Too much instruction by the instructor during trainingbull Some times objective of training given has to application at the

work place

The following suggestions received from the respondent

bull Training should be more practical basedbull Training should be given as per the needs of the employeesbull Training should be given in simple languagebull Training objective should be clearbull Time to time follow-up of the training programbull Supporting documents should be provided to the employees

Recommendation For Making Training Effective

As already concluded that the training program is effective in LAKHERI CEMENT WORKS to a great extent however the researcher had recommended the following suggestion for making the training program successful

They are as a under

71

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 72: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

bull Make learning one of the fundamental values of the company Let this philosophy percolate down to all employees in the organization

bull Create a system to evaluate the development of trainingbull There must be a sound communication between trainer and

traineebull During the training worker should be totally released from there

workbull There should be a proper need analysis for trainingbull As per the requirement of the job training should be imp

72

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 73: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

QUESTIONNAIRE OF TRAINING amp DEVELOPMENT IN ACC KYMORE CEMENT WORKS

NAMEhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip AGEhelliphelliphelliphelliphelliphelliphellip

DESIGNATIONhelliphelliphelliphelliphelliphelliphellip UE NOTNOhelliphelliphellip

DEPTMENT helliphelliphelliphelliphelliphelliphelliphelliphellip CATEGORY- Management Staff

Q1 Do you agree that the training program in ACC delivered to you is an effective way to learn the matters

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q2 Do you agree that enough time was provided to learn about the subject covered in the training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q3 Do you think that the training leads to enhancement of your skill

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

73

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 74: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Q4 Do you think that the knowledge and skills gained from the training program directly apply to your work

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 5 To what extend change in moral attitude and behavior was noticeable as a result of the training function(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 6 To what extend training program contribute to the company goal and employees individual goals

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 7 Do you think that freedom is given to you to show your skills and knowledge during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 8 Do you have a good cooperation support from your superiors

during training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

74

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 75: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Q 9 Do you think that ACC develop employee through need based training program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 10 Do you think that ACC is a learning organization for the employee

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 11 Do your performance has changed after the training program

(a) STRONGLY AGREE (b) AGREE(c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 12 Do you agree that the program would have been more beneficial if some more material was provided in advance

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

Q 13 Are you aware of the objectives of the program at the time of your nomination for this program

(a) STRONGLY AGREE (b) AGREE (c) UNDECIDED (d) DISAGREE (e) STRONGLY DISAGREE

75

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 76: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Q 14 What are the problems faced by you during the training program

Ans ________________________________________________________________________________________________________________________________________________

Q 15 What changes you would like to suggest for improvement in the training program

Ans ____________________________________________________________________________________________________________________________________

Date - helliphelliphelliphelliphelliphelliphellipSignature-helliphelliphelliphelliphellip

76

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart
Page 77: 19030663 summer-training-project-on-acc-cements

2009

[ Training amp Development ]

Conclusion

It is concluded from the survey on ldquoTraining amp Developmentrdquo that training program conducted in ACC Ltd Lakheri Cement Works is very effective in improving the skill and knowledge of the employee to meet the present and future requirement of the organization Itrsquos found that training place a crucial role in not only the development of employees but also in achieving the overall organizational goals

Through the research work it was found that employees were very satisfied by the training provided to them and strongly agreed that after training their confidence have increased and their skill and knowledge has also been increased and hence their was remarkable improvement in their performance

77

  • Introduction of the Company
  • History amp Profile of ACC Cement Works
  • Old Vision of ACC
  • Leadership
  • Profitability
  • Growth
  • Quality
  • Equity
  • Pioneering
  • Responsibility
  • Achievement of ACC Limited
  • Awards amp Accolades
  • Overview of Lakheri Cement Works
  • Unit Profile Lakheri
  • Product (Cement)Quality
  • Human Resource Management at ACC Limited
  • OH amp S Organization Chart