19.06.15 successful creative communication slides
TRANSCRIPT
Welcome
Who are we ?
Why are we here?
1. Improve your understanding and ability to set clear goals
2. Leave feeling confident to use a set of coaching tools to support you to achieve business & person goals
3. Improve your understanding of coaching based communication tools such as; feedback and reflective listening
4. Understand suitable use of open and clarifying questions to support successful questioning in real life situations
Coaching in any business setting•I
mproving performance•S
upporting a person to find new solutions to•s
hort, mid or long term problems•C
hallenges become learning tools •C
oaches offer guidance and an accountability •f
ramework to track progress•H
ard and soft targets improved i.e. bottom line, staff morale, B2B relationships deepen•W
orkforce retainment•E
xit processes improved
House KeepingFire Exits – Muster station
Toilets
Mobile phones
Length of session – 4 hours
Breaks 20 / 30 minutes – Café
End of session – evaluation
Photography
Afterwards...
Your goals forthe course
Who are we?
How canwe find that
out?
How?Non –
verbal? Body
language, activelistening
Verbal? Speaking
– small talk, gossip, chatting, a deep &
meaningful, arguments?
Blah, blah, blah
. . . by communicating
What is coaching?•C
oaching is founded on the principles of
Emotional Intelligence – Daniel Goleman
•Coaching is a way of being, an attitude and
a heart-set
•Coaching was not invented – was ‘noticed’
through studies into effective leadership
http://www.youtube.com/watch?v=UY75MQte4RU
What isn’t coaching?
Active listening
Active ListeningH
ow to build rapport?
ClarifyingR
epeating back coachees’ words in as
ummary of that has been said
THINK CLARIFYING A SAUCE/GHEE
DOWN TO ITS PUREST SENSE
ReflectingRepeating back the exact words the coachee has said
THINK MIRROR IMAGE REFLECTING BACK
How are you with silence?
•Keep your inner metronome in check
•Let there be pauses – they are
called pregnant pauses for a reason
i.e. They are full of potential for growth
Would you like time to think about this orshall I ask you another question?
A magic question if youreally are challenged by the
pauses
Effective Questioning
GROW model
Examples
Where do you want to take it from there?
Who would you choose as a role model?
What’s stopping you from doing that?
How important is that to you?
Testing your goals •E
XACT model of goal setting – SMART•I
s it practical?•I
s it achievable?•A
re you putting into place “cross-purposes”?•I
s this a long term goal that keeps coming up – what has got in the way before?
•What will be different this time?
Peer to Peer coaching
It’s over to you
What will youdo next?
Goodbye and
“There are no extraordinary people,just ordinarypeople doing extraordinarythings.” K. Bradford Brown
Anna B. Sexton / Martin Copland-Gray
[email protected] [email protected] 020 7515 9451 / 07941 655 856
@ annabsexton @opentocreate @beatgenprod
www.opentocreate.com
http://www.linkedin.com/in/annabsexton