1972 participant intext - naahq.org · participant resource guide 1 make-ready maintenance you...

CAMT Online Training

Don’t Forget…Take the Online Training for this CAMT Course! To continue your education, you can also complete a brief online training course on Heating and Air Conditioning Maintenance and Repair. The course will take approximately 30 minutes. You can access the course on your home computer, a computer in a public place such as a library, or a computer at work. Here’s how to do it:

1. Go to the following web site: http://www.naahq.org/education/onlinelearning/pages/login.htm 2. Type the ID and password you received at this CAMT training. 3. Once you are logged in, click on the blue Designations tab on the left side of the screen, next to

“courses.” 4. Change the Designation Type field to “Designations I am Pursuing” and click on Refresh Page. 5. Open each individual module by clicking on the + sign and expanding the course list. 6. Click on the Start button to launch a course. 7. Complete all of the courses under each module until you receive a 100% completion.

SAMPLE

LIMITS OF LIABILITY AND DISCLAIMER OF WARRANTY © 2011 by the National Apartment Association, 4300 Wilson Boulevard Suite 400 Arlington, VA 22203. All rights reserved. The course materials or any part thereof may not be reproduced, stored in a retrieval system, or transmitted, in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, or otherwise, without the prior written permission of the National Apartment Association Education Institute (NAAEI). NAA retains copyright to the original materials and to any translation to other languages and any audio or video reproduction, or other electronic means, including reproductions authorized to accommodate individual requests based on religious or medical deferments from classroom participation. DISCLAIMERS Although NAAEI programs provide general information on apartment management practices, NAAEI does not guarantee the information offered in its programs is applicable in all jurisdictions or that programs contain a complete statement of all information essential to proper apartment management in a given area. NAAEI, therefore, encourages attendees to seek competent professional advice with respect to specific problems that may arise. NAAEI, their instructors, agents, and employees assume no responsibility or liability for the consequences of an attendee’s reliance on and application of program contents or materials in specific situations. Though some of the information used in scenarios and examples may resemble true circumstances, the details are fictitious. Any similarity to real properties is purely coincidental. Forms, documents, and other exhibits in the course books are samples only; NAAEI does not necessarily endorse their use. Because of varying state and local laws and company policies, competent advice should be sought in the use of any form, document, or exhibit. POLICY STATEMENT REGARDING THE USE OF RECORDING DEVICES, AUDIO VISUAL EQUIPMENT, AND OTHER MEANS OF REPRODUCTION OR RECORDING OF THE “CERTIFICATE FOR APARTMENT MAINTENANCE TECHNICIANS” MATERIALS All program contents and materials are the property of the National Apartment Association Education Institute, which strictly prohibits reproduction of program contents or materials in any form without the prior written consent. Except as expressly authorized in writing in advance, no video or audio recording of NAAEI programs or photocopying of “Certificate for Apartment Maintenance Technicians” materials is permitted. Authorized recording of programs or duplication of materials may be done only by the instructor on site.

© 2011 National Apartment Association

SAMPLE


ACKNOWLEDGMENTS

SUBJECT MATTER EXPERTS

The NAA Education Institute wishes to thank the following apartment industry professionals for contributing their time and expertise to the rewrite of the Certificate for Apartment Maintenance Technicians:

Paul Rhodes, CAMT

National Maintenance & Safety Instructor

National Apartment Association Education Institute (NAAEI)

[email protected]

Zach Howell David Jolley Don Willard Lead Subject Matter Expert Owner

Caddo Mills, TX Maintenance Consultant Apartment Maintenance Institute [email protected] P.O. Box 43735

Seven Points, TX 75143 16478 SW Wildlife Haven Ct. 214/628-1448

[email protected] Sherwood, OR 97140 [email protected] NAAEI would also like to thank the following individuals for their time and expertise in creating the job task analysis: Mark Cukro, CAMT II, CAPS Roger Nahrgang

Jim Dormandy Barbara Wells Boris Halstead Don Willard, CAMT Tom Katsamas Giulletta Wilson

CURRICULUM DEVELOPER:

Kaleidoscope Learning

304 Park Avenue South, 11th Floor New York, NY 10010

Tel: 212.679.2740 Fax: 212.679.2738

http://www.kaleidolearning.com

SAMPLE

mailto:[email protected]





HD Supply is a leading supplier of maintenance and renovation products to owners and managers of multifamily properties. Commitment to Multi-Family Industry – HD Supply is a dedicated partner to the multifamily industry. We have served the industry for over 30 years and are one of the largest and most respected suppliers of maintenance products in the country. Knowledge Associates – The multifamily professionals’ business is keeping your residents satisfied and increasing your net operating income (NOI). Our business is helping you find solutions to the everyday apartment maintenance and management problems that impact resident satisfaction and NOI. HD Supply’s professional and knowledgeable associates receive extensive training so they can help you solve problems. Customer Relationships – You can be confident when you build a long-term relationship with us. HD Supply offers multifamily professionals the best value by providing the broadest maintenance product selection in the industry, next-day delivery to over 95% of the country and additional services such as custom blinds and renovation support. Take advantage of everything HD Supply has to offer to increase resident satisfaction, increase resident retention, and increase your net operating income. This focus on strong customer service and dedication to maximized value is reflected in the HD Supply sponsorship of the Certificate for Apartment Maintenance Technicians (CAMT) curriculum. We thank HD Supply for their commitment to the multifamily industry and to the National Apartment Association Education Institute. HD Supply may be reached by calling 1-800-431-3000 or through the Website www.hdsupply.com.

SAMPLE

P A R T I C I P A N T R E S O U R C E G U I D E

Welcome i

Welcome!The National Apartment Association Education Institute thanks you for attending today’s Certifi cate for Apartment Maintenance Technicians (CAMT) course on Interior & Exterior Maintenance and Repair.

Course Topics• Make-ready maintenance

• Caulking

• Ceilings and walls

• Locks

• Tile

• Other interior maintenance topics identifi ed during discussions

• Curb appeal

• Swimming pool area safety

• Inspections of building exteriors

What You’ll Be Doing• Using your Participant Resource Guide

• Watching in-class demonstrations and videos

• Having group discussions

• Completing a few hands-on activities

Ground Rules• Participate fully.

• Stay with us, both mentally and physically.

• Ask questions.

• Share ideas.

• Tell us about your experiences.

You’ll only get out of this class what you put into it, so give everything you can. SAMPLE

PA R T I C I PA N T R E S O U R C E G U I D E

ii Welcome

SAMPLE


1

Make-ready MaintenanceYou already know what make-ready maintenance is: preparing an apartment home for a future resident. You also know its goal: to make the apartment “as good as new.”

Toachievethisgoal,youneedmorethanjustyourhands,yourtools,andachecklist.Youmustlearnhowtoseeajust-vacatedapartmentthroughtheeyesofthefutureresident,aswellasthoseofyourmanagementteamorowner:

• Whenafutureresidentwalksintotheapartment,he’sthinking“home.”

• Whenyoursupervisororownerwalksintotheapartment,she’sthinking,“Doesthisapartmentmeetourcommunity’smove-instandards?”

Inotherwords,make-readiesdemandyourfullattentionandcare,nomatterhowmanytimesyou’vedonethem.You’rewelcomingsomeonehome—andhelpingtoestablishthereputationofyourapartmentcommunity.

What’smore,effectiveandtimelymake-readymaintenancecanbemeasuredonyourcompany’sfinancialstatement. Itcanhelpminimizesomethingcalled lost rent.

Notes:

SAMPLE


2

Make-ready Checklists Most apartment communities use some sort of tool to keep track of the make-ready work and inspections that need to be done.

Sample Checklist

Make Ready Checklist

Living Room OK Fix InitialsSignage/NumberDoorViewerDoorFinishLockSetFrame/ThresholdWallSwitchesDoorStopWallsCeilingReceptaclesBaseboardsWindowsWindowLocksLightsThermostatVentsCableConnectionWaterHeatersPreventiveMaint.

Kitchen OK Fix InitialsWallsFloors/VinylCeilingLightsReceptaclesGFCICabinetsDrawersCountersCaulkingSinkFaucetDisposalPlumbingDishwasherRefrigeratorRangeHoodMicrowaveVentsBaseboardRef.Coils,CleanPaintA/CHeatingVinylAeratorPreventiveMaint.

Bathrooms OK Fix InitialsReceptacles/GFCILightsWallsTileCeilingFloorToiletMechanicsToiletSeatShowerHeadTubSpoutTubStopperMixerValveGrout/CaulkingShowerDoorsSinkAeratorP-TrapTPHolderTowelBarFaucetExhaustFanMirrorMedicineCabinetPreventiveMaint.

Blinds OK Fix InitialsCordsGuidesSlatsScreens

Bedrooms OK Fix InitialsWallsCeilingBaseboardReceptaclesClosetDoorsClosetShelvesWindow/LocksDoors/HandlesPreventiveMaint.

Mandatory Items OK Fix InitialsEntryDoorLockWindowLocksSliderLockStorageLockFireAlarmFireExtinguisherGarageDoorOpenerA/CFilterHoodFilterSubPanelPorchLightingPreventiveMaint.

Date: Unit:

Note: Shaded tasks may be performed after move-in. Talk with your supervisor to see what your company allows.

©2011NationalApartmentAssociation.

SAMPLE


3

Make-ready Checklists(continued)

Make-ready InspectionsMostapartmentcommunitiesconductatleasttwomake-readyinspections.

Thefirstinspectionisperformedwiththecurrentresidentjustbeforemove-out—orimmediatelyafterwards.Itidentifies:

• Theoverallconditionoftheapartment

• Anyitemsthattheresidentmustbechargedfor

• Themaintenanceneededtomaketheapartmentreadyforanewresident

Thesecondinspectionverifiesthattheapartmentisreadyforitsnewresidents.

Thecommunityormaintenanceservicemanagerismostlylikelytodotheseinspections.

Duringamake-ready,somemanagersleaveacopyoftheinspectionchecklistinthevacantapartmentformake-readyteammemberstouse.Teammembersreadthelisttoseewhattheyshoulddo,andthencheckofftheitemsasthey’recompleted.

Othermanagersusetheinspectionchecklisttocompilemake-readyassignmentsheetsthatareregularlyupdated.Eachteammembergetsacopytokeeptrackofhisorhermake-readyassignmentsinmorethanoneapartmentatatime.

TheMake-ReadyBoardTheMake-ReadyBoardisatoolthatmaintenancetechniciansandofficepersonnelusetokeeptrackofthedifferenttasksrequiredtorestoreanapartmentbacktoitsoriginalconditionafteraresidentmovesout.

ThisisaprocessknownastheMake-ReadyProcessandrequiresthatafteraresidentmovesoutmaintenancetechniciansstartbyinspectingtheapartmenttomakeanassessmentoftheworkneededtobedonetogetitreadyforanewresidentmovingin.TheMake-ReadyProcesscontinueswithremovinganytrashfromtheapartment,changingthelocktoavacantlock,paintingtheapartment,followedbymaintenancerepairs,cleaning,andcarpetcleaningorreplacing,andfinallyinspectingtheapartmenttoensuretheapartmentis100%readyforthenewresident.

SeeasampleMake-ReadyBoardintheAppendix.SAMPLE


4

You Try It: Mini Make-ready InspectionNow, you get a chance to try out your make-ready inspection skills. You’re going to team up with a partner, and for the next ten minutes, you’ll perform a mini make-ready inspection.

Check Out These Areas and Take Notes:

Ceilings:

Walls:

Floorsorcarpet:

Doorsandwindows:

Baseboards,trim,ortile:

Other:

SAMPLE


5

Also Check Out These Areas and Take Notes:

Kitchen:

MasterBedroom:

MasterBath:

LivingRoom:

Other: SAMPLE


6

Group Discussion: Make-ready Ideas and Advice Here’s a chance for you to share your best make-ready ideas, as well as get the best advice of others.

My Best Make-Ready Ideas and Advice:

Ideas and Advice from Others:

SAMPLE


7

Key Takeaways: Make-ready Maintenance Herearethekeytakeawaysrelatedtomake-readymaintenance:

• Learnhowtoseeajust-vacatedapartmentthroughtheeyesofthefutureresident,aswellasthoseofyourmanagementteamorowner.Developyour“make-readyeye.”

• Completemake-readiesasquicklyasyoucanwithoutcompromisingquality.Thiscanhelpyourapartmentcommunityminimizelostrent.

• Useyourcompany’strackingtoolstokeepontopofmake-readyinspections,work,andschedules.

• Followyourcompany’smake-readystandardsandprocedures.

• Suggestwaystoimprovethespeedandqualityofmake-readymaintenanceatyourapartmentcommunity.

SAMPLE


8

Notes:

SAMPLE


9

Tools and Materials Needed

• Caulk(correcttypefortheintendeduse)

• Caulkgun

• Retractablerazorbladescraper

• Bluepainter’stape

• Rubbingalcohol(ifusingsiliconecaulk)

• Severalsmallcottonrags

• Vacuum

CaulkingWe’ve all seen those Do-It-Yourself television programs that make caulking look easy, but getting a finished caulk job that’s smooth, consistent, and professional-looking can be tricky. Until now

Safety

• Weareyeprotectionandamask.

• Withsiliconecaulk,workinawell-ventilatedarea.

Notes:

Choosing the Right CaulkAcrylic Latex Caulk:Thegeneralpurposeworkhorse.Fastdrying.Canbepainted.Canbecleanedupwithwater.Bestforcaulkingaroundwoodtrimandthinjointsindryareas.

Vinyl Latex Caulk:OKforwetareas.Adheresverywell.Fastdrying.Canbepainted.Canbecleanedupwithwater.

Silicone Caulk:Thecaulkofchoiceforshowers,tubs,andotherareasexposedtowater.Outstandingadhesion.Longlife.Mildewresistantandwatertight.Won’tyellowordiscolor.Usuallycannotbepainted.Mustuserubbingalcoholforclean-up. Alsoreleasesammoniaduringcuring;workwithitinaventilatedarea.

Butyl Rubber Caulk:Primarilyforoutdooruse.Greatsealantforstormwindowsanddoors,downspoutandgutterseams.Fillslargerjointswellwhenusedwithacaulkingrodorbackerrod.

SAMPLE


10

Caulking (continued)

How-to StepsFor Latex Caulk, follow Steps: 1, 3, 4, and 5For Silicone Caulk, follow Steps: 1, 2, 3, 4, and 5

Step 1: Remove the Old Caulk 1.Removealltheoldcaulkwitharetractablerazorbladescraper.

2.Vacuumuptheopenjoint—andanydebris.*Ifmoldispresent,cleanandrinsethoroughly.

Step 2: Mask the Edges of the Joint (only if silicone caulking is used, not necessary if latex is used)

Masking is secret to getting a clean, sharp edge—and a professional-looking caulk job, especially with silicone caulk. Using tape to mask both edges of the joint allows you to set the width of the joint and protect the surrounding material from the caulk. It also prevents the caulk from smearing during smoothing.

1.Usebluepainter’stapetomaskoffbothsurfaceswhereyouwanttheedgeofthecaulktostop.Uselongsectionsoftapetodothis,andkeepthetapestraight.

2.Presstheedgeofthetapealongthecaulkjoint.

Tip: The joint will look best if you tape it “thin,” about 1/8” to 1/4” width.

Step 3: Apply the Caulk1.Openthecaulktubewithassmallanopeningaspossibleforthejointopeningandplaceitinthecaulkgun.

2.Applythecaulkata45-degreeangle.Squeezehardenoughtogetthecaulkfullyintothejoint. • Tip: Work at a slow, consistent speed. The smoother you make the joint to start with, the easier the job will be.

For latex caulk:-usespongetowetfingerandtoolthejoint-Afterusingyourfinger,usetheedgeofaspongetofinish

For silicone caulk:-Useplasticspoontotooljoint-Allowextracaulktostayonbluetape-Removetapeascaulkstartsto“skin.”

Step 4: Smooth the Joint. 1. Smooththecaulkjointbyworkingfromoneendtotheother.Usefirmpressure.

2.Asyourfingerbecomescoveredwithcaulk,wipeitoffwiththedampenedrag.Re-wetyourfinger.

3.Continuesmoothinguntilthejobisfinished.

Step 5: Finish Up the JobRemovethebluepainter’stapeusedtomaskthejoint.Pullthetapeawayfromthejointbothslowlyandatanangle.

SAMPLE


11

Ceilings and Walls:Fixing a Dent or Gouge in DrywallSmall drywall dents and gouges are easy to fix with a spackle knife and wallboard joint compound.


• Utilityknife

• Wallboardjointcompound

• Metalbreadpanorhawk(analuminumsquarewithahandlemountedonitsunderside)

• Spackleknife

• Fine-gritsandpaper

• Primer

• Paint

Safety

• Weareyeprotection,aswellasamask.

• Becarefulusingautilityknife.

How-to Steps:1.Trimawaylooseorfrayedpaperfromthegougewithautilityknife.

2.Placeanappropriatequantityofjointcompoundintoametalbreadpanorontoahawk.

Note: Joint compound shrinks as it dries. For larger gouges, mesh tape may be needed so that less layers of joint compound are needed.

3.Pickupasmallquantityofcompoundonthecornerofaspackleknifeandspreaditoverthedamagedarea.

4.Holdtheknifeonthewallatalowangleanddrawitacrossthecompoundhorizontally,thenwipetheknifecleanontheedgeofthepanandmakeasecondpassvertically.

5.Letthecompounddry.

6.Applyasecondcoatofcompound,butthistime,usemorecompoundandextenditalittlebeyondthefirstcoat.

7.Whenthepatchisdry,sandlightlyandapplyprimerovertherepairedsurfacebeforeapplyingapainttopcoat.

Notes:*Can use spackle for repair in one coat. Wet knife to finish. (can NOT sand) – Faster repair

SAMPLE


12

Ceilings and Walls:Fixing a Popped Nail or Screw in DrywallDrywall nail pops occur when drywall screws or nails loosen over time. As a result, the drywall moves and the nail heads push through the surface, causing a blemish.


• Screwdriver

• Drywallscrews


• Wallboardtapingknife

• Fine-gritsandpaper

• Cloth

• Primer

• Paint

Safety

• Weareyeprotection,aswellasamask.

How-to Steps:1. Drivedrywallscrewsthroughthedrywallandintotheframingabout3inchesfromthenailpop,onbothsides.Drivethe

headsfarenoughtosinkthemslightlybelowthesurface,butdon’tbreakthepaper.

2.Removetheexistingnail,theonethatis“popped,”thencarefully“dimple”thepoppednailusingahammer.Makeadepressioninthedrywallthatcanbefilledwithjointcompoundateachnailpop.

3.Fillthedimpleswithjointcompound.

4.Covereachdrywallscrewheadanddimplewithathickcoatofcompound,thenskimofftheexcesswithawallboardknife.

5.Allowthecompoundtodry.

6.Applyasecondcoat,ifneeded,andallowittodry.

7.Sandtheareawithfine-gritsandpaper,featheringtheedgesintothesurroundingwall.

8.Wipethesurfaceclean.

9.Primeandpaintthearea,blendinginwiththepaintontherestofthewall.

TIP: Wet sanding with a sponge = (No Dust)

Notes: SAMPLE


13

Ceilings and Walls:Repair a Small Hole in DrywallRepairing small drywall holes (up to four inches) is relatively easy when you use a newer repair material—a self-adhesive mesh that holds a metal drywall patch.


• Utilityknife

• Adhesivemesh/metaldrywallpatch



• Drywallsandingblockorsandingscreen

• Primer

• Paint

• Paintbrushorroller

Safety• Weareyeprotection,aswellasamask.

• Becarefulusingautilityknife.

Notes:

SAMPLE


14

How-to Steps:Step 1: Prepare the Area

1.Removeanyloosedrywall.Cutawayanytornpaperwithautilityknife.

2.Measurethesizeofthedrywallhole,thengetthecorrectsizeadhesivemesh/metaldrywallpatch.

Step 2: Apply the Patch

Peelthebackingfromthepatch,thenstickitoverthesmallhole.

Step 3: Apply Wallboard Joint Compound

1.Usingawallboardtapingknife,trowelontwoorthreelayersofwallboardjointcompoundoverthewallpatch.

2. Coveralltheporesintheadhesivemesh.Extendand“feather”thecompoundpastthepatchbyatleast6”soitwillblendintothesurroundingarea.


4.Useasandingblockordrywallsandingscreentosandtherepairedareasmooth.

Tip: Try not to use sandpaper and your hand. If you do, you won’t get the sanding flat, and the patch will be obvious when it is painted. Sanding block or sponge will provide a smoother surface. Wet sand for No Dust.

5.Lookattherepairfromsideanglestoseeifitlookssmooth.Ifyou’rehappywithwhatyousee,primeandpaint.Ifnot,repeatsteps1to4.

Step 4: Prime and Paint

1.Primetherepairedareawithanappropriateprimerforthetypeofpaint you’reusing.

Tip: To help hide the patch, use a small roller with a medium nap. If you brush the primer on the wall, it will have a different texture to the surrounding wall paint.

2.Lettheprimerdry.

3.Paintthepatch.

Ceilings and Walls:Repair a Small Hole in Drywall (continued)

SAMPLE


15

Ceilings and Walls:Patch a Larger Hole in DrywallWhen you patch a larger hole in drywall (up to about 24 inches square) you need to provide not only an actual drywall patch, but also the structural support for it.


• Framingsquareorstraightedge

• Wallboardsaw,keyholesaw,orutilityknife

• Lengthof1x4or2x4wood

• Sectionofdrywallwallboardlargerthandamagedarea

• Coarsethreaddrywallscrews1”to1-1/2”long



• Drywallsandingblockorsandingscreen

• Primer

• Paint

How-to Steps:Step 1: Prepare Opening1. Usingastraightedge(orpreferablyaframingsquare),markoffasquareor

rectangularsectionaroundthelargedrywallhole.

2.Cutthroughthepapersurfaceonthemarkedlinesusingawallboardsaw,keyholesaw,orutilityknife.

Step 2: Install Support BlockingThe patch will be supported and fastened to two of the sides of the opening with wood support blocking. Use 1x4 or a 2x4 scrap wood for the support.

1.Cuttwolengthsofwood4”to6”longerthanthelongestlengthoftheopening.

2.Placeonelengthofwoodalongthelongestedgeinsidetheholesothathalfthewidthisovertheopeningandtheotherhalfisovertheexistingwallboard.

3.Positiontheblockingsoyouhaveequaloverlapoftheboardateachendoftheopening.

4.Holdtheboardinthisposition,thenfastenitinplacewith1”to1-1/2”longdrywallscrews.Placescrewsateachendandalsoabout6”apartalongthelengthoftheopening.

5.Repeatsteps1to4fortheothersideoftheopening.

Safety• Weareyeprotectionandamask.

• Becarefulusingasaworutilityknife.

SAMPLE


16

Step 3: Install Drywall Wallboard PatchUse the same thickness of wallboard for the patch.

1.Measuretheopening.

2.Cutapieceofdrywalltofittheopening.

3.Placethepatchintheopeningwiththelight-coloredpapersidefacingout.

4.Fastenthepatchtotheblockingsupportswithdrywallscrews.Placescrewsineachcornerandalsoabout6”apartalongthelengthsoftheopening.

Step 4: Tape Joints of Drywall PatchYou could use paper drywall joint tape and drywall mud, but the repair is easier if you use a fiberglass mesh adhesive backed joint tape. This tape is stronger and does not require drywall mud bedding.

Cutlengthsofthefiberglassmeshtapeandadherethemtothejointsofthepatch.Covereachlengthofseamwithitsowncontinuouspieceoftape,andoverlapthecornerjoints.

Step 5: Apply Wallboard Joint CompoundUse wallboard joint compound, not spackle. Spackle is thicker and won’t spread as easily—it will also make the finishing work more difficult.

1.Usingawallboardtapingknife,trowelontwoorthreelayersofwallboardjointcompoundoverthewallpatch.

2.Coveralltheporesintheadhesivemesh.Extendand“feather”thecompoundpastthepatchbyatleast6”soitwillblendintothesurroundingarea.


4.Useasandingblockordrywallsandingscreentosandtherepairedareasmooth.

Tip: Trynottousesandpaperandyourhand.Ifyoudo,youwon’tgetthesandingflat,andthepatchwillbeobviouswhenitispainted.

5.Lookattherepairfromsideanglestoseeifitlookssmooth.Ifyou’rehappywithwhatyousee,primeandpaint.Ifnot,repeatsteps1to4.

Step 6: Prime and Paint1.Primetherepairedareawithanappropriateprimerforthetypeofpaintyou’reusing. • Tip: To help hide the patch, use a small roller with a medium nap. If you brush the primer on the wall, it will have a

different texture to the surrounding wall paint.

2.Lettheprimerdry.

3.Paintthepatch.

Ceilings and Walls:Patch a Larger Hole in Drywall (continued)

Notes:

SAMPLE


17

Group Discussion: Painting and Wall Coverings

Surface Preparation:

Priming:

Paint Application:

Notes: SAMPLE


18

Ceiling and Walls: Repairing PlasterPlaster walls and ceilings can develop small to large cracks from drying or ground movement. Here are some tips for repairing them.


• Becarefulusingahammerandchisel.


• Hammer

• Chisel

• Puttyknife

• Softbristlebrush

• Plasterpatchmaterial

• Acontainertomixtheplaster

• Fineandveryfine-gritsandpapers

• Primer

• Paint

Notes:

SAMPLE


19

Tips for Choosing Plaster Patch Materials• Youcanpatchaholeinplasterordrywallwithjoint

compound,spacklingcompound,orpatchingplaster.Eachhasitsadvantagesanddisadvantages.Jointcompoundappliessmoothlyandsandseasily,butitshrinksandtakes24hourstodry.Spacklingcompounddriesquicklyanddoesn’tshrinkmuch,butit’shardertosandsmooth.Patchingplasterdriesinaslittleastwohours,doesn’tshrink,andisdurable,butitisdifficulttosand.

• Useproductthatcanhandlethesizeoftheholeorcrack.Smallercracksandholesinplastercanbepatchedusingaplasterpencilorspacklingcompound.Largerareasofdamageneedageneralpatchingsubstanceorplasterproduct.

• Considertheventilationneedsforproductsandthesafetyrecommendationsforthem.

Ceiling and Walls: Repairing Plaster (continued)How to Repair a Small Crack1.Widenthecracktoabout1/8inchusingahammerand

chisel,thenremoveanylooseplaster.

2.Fillthecrackwiththeplasterpatchmaterialyou’vechosen,followingthedirectionsonthecontainer.

3.Oncetheplasterisdry,sandsmoothwithprogressivelyfinersandpaper.

4.Primeandpaint.

How to Patch a Large Crack1.Widenthesurfaceofthecrackusingahammer

andchisel.

2.Removedebriswithasmall,soft-bristlebrush.

3.Thoroughlywetthecracksoitwillabsorbthe plasterpatch.

4.Useaputtyknifetospreadtheplasterpatchinthehole.

5.Allowthepatchtodryfor24hours,orasdirectedby thepatchmanufacturer.

6.Applyasecondcoatofplasterpatchandallowittodrybeforecontinuing.

Tip: Instead of a second coat of plaster patch, apply a top coat of joint compound. It’s easier to sand and finish.

7.Sandthesurfacesmooth.

8.Primeandpaint.

SAMPLE


20

Ceilings and Walls:Repairing Orange Peel SurfacesOrange peel is also known as splatter or eggshell texture. Even though it’s a popular and forgiving wall texture, it can be damaged by the activities of everyday life.

There are many ways to repair an orange peel surface, but two of the most common involve either a manual approach or a spray approach. Those are the techniques you’ll learn here.


Before You Begin with Any Technique1.Repairanydamageddrywallfirst.Seepages10to18fortheserepairsteps.

2.Practiceyourtechniquefirst.Usecardboard,scrapdrywall,plywood,oranyhardflatsurfacetodothis.


• Redi-mixedwallboardjointcompound(manualtechnique)

• 3/8”naproller(manualtechnique)

• Painttray(manualtechnique)

• Finesandpaperandsandingblock(manualtechnique)

• Cleancloth(manualtechnique)

• Plasticdropcloth(spraytechnique)

• Spraytexturepatch(spraytechnique)

• Primer

• Paint

Notes:

SAMPLE


21

Ceilings and Walls: Repairing Orange Peel Surfaces (continued)

How-to Steps: Manual Technique1.Mixenoughthinnedredi-mixedwallboardjointcompoundtofillthelowerpartofapainttray.Theconsistencyshouldbe

likepancakebatter.

2.Applythecompoundtothedamagedareausinga3/8”naproller.

3.Asyoumoveawayfromtherepairedareaintotheoriginaltexturedarea,featherouttherollingusinglighterrollingpressure.

4.Doafinalrollinonedirection.

5.Allowtherepairtodrycompletely.Theeffectwon’tmatchyet—therepairwillhavepeaksthroughout.

6.Takeahand-sandingblockwithfinesandpaperandlightlysandtherepairedareatoleveloffthepeaksandcreatetheorangepeeleffect.

7.TakeacleanclothlikeanoldT-shirtandrubtherepairedareatosoftentheedgesofthesandedorangepeelrepair.

8.Primeandpainttomatchthesurroundingarea.

How-to Steps: Aerosol Spray Technique1.Placeaplasticdropclothonthefloorbelowtherepairareaandonanysurroundingfurniture.

2.Readtheinstructionsforusingthespray.Shakeand“warm”thecanasdirected.

3.Dependingontheproductused,holdthecanbetween12”to24”fromthewallsurface.

4.Sprayusingacircularmotion.Sprayonlyabout50%-75%oftherepairareawithtexture.

5.Letdryandthenpaint.

How-to Steps: Using a Pressure SprayerOne of the newest ways to repair textured walls and ceilings is with a gravity fed, manually powered pressure sprayer. When you pull back the lever, the chamber sucks in the textured paint. When you pump, the lever pushes the paint out through the front plate. By adjusting the front plate and lever, you can control the sprayed textured pattern.

This sprayer can create orange peel, splatter, knockdown, and popcorn textures. Consider using this tool if you’re repairing areas too big for a can or two of spray.

1.Placeaplasticdropclothonthefloorbelowtherepairareaandonanysurroundingfurniture.

2.Stand3to4feetfromthewall.Maintainthisdistancewhileyouspray.

3.Tospray,movethesprayerinasweepingmotion.Pullthehandlebackasrequiredfortheamountofsprayandpushthehandleincompletelytocompletethestroke(releasehandlebeforeendofstroke).

4.Rinseandcleanthegun.

5.Letdryandthenpaint.

SAMPLE


22

Ceilings and Walls:Repairing Cracked Popcorn CeilingsIf a popcorn ceiling has cracks, you can repair them with a patching compound designed for textured ceilings.


• Puttyknife

• Texturedpatchingcompound

• Paintbrush

Safety• Weareyeprotection.

• Becarefulusingladdersandputtyknives.

Tips• Incornerswherethetexturedceilingmeetsasmoothwall,wedgealargeflatobject(suchasabroadknife)intothe

cornertopreventthepatchingcompoundfromgettingonthewall.

• Fixlargecrackswithjointcompoundbeforeusingthetexturedpatchingcompound.

• Iftheceilinghaswaterdamage,applyacoatofprimerorsealerbeforeusingthepatchingcompound.

How-to Steps1.Scrapearoundthecrackswithaputtyknife.

2.Useapaintbrushtocleanoffanydust.

3.Applythepatchingcompoundbydabbingitontotheceilingwithasmallpaintbrushoryourfinger.Useonlyasmallamountofcompound.

Notes: SAMPLE


23

Re-keying a Door LockRe-keying a lock involves changing the pins inside the lock so that the old key doesn’t work and a new key will work.


• Screwdriver

• Tailpiecetool

• Followertool

• Keygauge

• Pins

SafetyBecarefulusinganysharporpointedobjects.

How-to StepsNote: Tailpiece may be different. Instructions #4, 5, 7, and 9 are for Weiser or Schlage. Kwickset and others will disassemble differently.

1. Insertthetailpiecetooltoremovethetailpiece.

2. Takeoutlockpinandspring.

3. Insertthepin.

4. Pushtheplugoutofthecylinderusingthefollowertool.(Retainthetoppinsinsidethecylinder.)

5. Takeouttheoldbottompins.

6. Usethekeygaugetomeasurethedepthsofthecuts(notches)onthekeytodeterminethesizeofpinsneeded forthelock.

7. Loadthecylinderwiththebottompinsofthepropersizes.Todothis,insertthekeyandlookforaflatsurfaceacrossthetopofthecylinder.

8. Verifythatthepinsarethecorrectsizes.Todothis,insertthekeyandlookforaflatsurfaceacrossthetopof thecylinder.

9. Usethecylindertopushthefollowertooloutoftheplug.

10. Attachthetailpiece.

11. Usethetailpiecetooltoreinsertandlockthetailpieceinplacetoholdthelocktogether.Donotovertighten.

Notes: SAMPLE


24

Changing a Door LockChanging a door lock is a fairly easy task to do and can usually be completed in about 15 minutes.


• Screwdriver

SafetyBecarefulusinganysharporpointedobjects.

Notes:

SAMPLE


25

2

3

5

Each property will have their own Policy to ensure that as residents move out, they no longer have access to the empty apartment. Let’s discuss some common related topics.

1) Vacant Locka.AVacantLockisoneofagroupoflocksthatareallkeyed

alike.Theseareusedwhiletheapartmentisemptysothatithasthesamekeyastheotheremptyapartments.

b.Thebenefitsoftheselocksarethatallemployeescanaccesstovacantunitswiththeuseofonekey.

c.Thiskeycanbeusedtohaveemployeesandcontractorsperformworkintheunits.Additionally,officeemployeescanshowvacant-readyunitstoprospectswiththesamekey,makingitveryfastandefficient.

d.Whenavacant-readyunitisleased,thelocksarechangedfromtheVacantLocktoanewlock(tothatapartment)justbeforethenewresidentmovein,ensuringthatthenewkeyhasnotbeeninthehandsofanyoneotherthanthenewresidentandthecompany’semployee.

2) Key Securitya.Keysshouldbekeptinalockedcabinetinsidealocked

roomorclosetandshouldneverbemarkedwiththeapartmentnumber.

b.Thereshouldbeaprocessofcheckingkeysouttoemployeesandvendorstokeeptrackofthem.ThispolicymayincludetherequirementthatavendororcontractorleaveaformofIDorcollateraltoensurethereturnofthekeybeforetheyleavetheproperty.

c.FollowProperty/Companypolicytoensurethatallkeysareabletobelocatedatalltimes.

3) Ensure no Duplicatesa.Keeptrackofthecutdepthsofthekeystorecordand

ensurethatduplicatesarenotusedanywhereontheproperty.

b.Keeptrackofwhatlockisplacedwheretoensurethatthesamekeysneverworkonthesameapartmentagain.(thelocksarenotchangedbacktothatapartment)

c.Thislogsheetshouldbestoredinasecurelocation.

Changing a Door Lock (continued)

SAMPLE


26

Tile: Cleaning GroutIf grout is dirty, you can make it sparkle and shine again by following the steps below.


• CommercialgroutcleanerORall-purposebleach-basedcleaningsolution(use1/4cupofchlorinebleachinonequartofwarmwater)

• Stiffbrush

• Whitetowelorpapertowels

• Groutsealer

Safety• Weareyeandhandprotection,aswellasamask.

How-to Steps1.Sprayoncommercialgroutcleanerorbleach-basedsolution.

2.Letcleanersoakintogroutforseveralminutes.

3.Scrubgroutwithastiffbrush.

4.Rinsegroutcompletely.

5.Drygroutwithacleanwhitetowelorpapertowels.

6.Applygroutsealertokeepthegroutcleanforuptoayear.

Notes:

SAMPLE


27

Tile: Re-grouting TileGot chipped, cracked, or missing grout? It’s no problem—just regrout.


• CommercialgroutcleanerORall-purposebleach-basedcleaningsolution(use1/4cupofchlorinebleachinonequartofwarmwater)

• Stiffbrush

• Toothbrush

• Groutsaworputtyknife

• Tilegrout

• Cleansponge

• Cleancloth

• Groutsealer

• VacuumandGroutFloat


• Becarefulusinggroutsawsandputtyknives.

Notes:

SAMPLE


28

How-to StepsStep 1: Prepare the Area

1.Scrubthetileandgroutthoroughlywithastronghouseholdcleaner.

• Ifthereisanymildew,scrubthetilejointswithatoothbrushdippedinbleachandrinsethoroughly.

2.Removeanydamagedgroutwithagroutsaw,puttyknife,orothersharptool.

3.Vacuumupthemess.

Step 2: Apply Grout and Sealer1.Mixgroutaccordingtothepackageinstructions.

2.Scrubtheareaagain,butthistime,leaveitdamp.

3.UseaGroutFloattoapplygroutwhereneeded, wipingfirmly.

4.Smooththenewgroutwithaclean,dampsponge.

5.Applymoregroutasneededandsmoothagain,until thetilejointsarecompletelyfilled.

6.Applymoregroutasneededandsmoothagain,untilthetilejointsarecompletelyfilled.A“haze”ofdriedgroutingmaterialwillappearonthetilesurface.Oncethishazeisdry(notshinyanymore),removewithacleanterryclothtowel.Ifthisisdoneearlyyoucouldsavetimeonthecleanupbybeingabletoomitstep7.

7.Scrubthetilewithacleanclothtoremoveanydriedgrout.

8.Applygroutsealer.

Tile: Re-grouting Tile(continued)

SAMPLE


29

Tile: Replacing TileIf tile is damaged, you can replace it without ruining the tiles around it.


• Drill

• Hammer

• Coldchisel

• Prybar

• Puttyknife

• Notchedtrowel

• Replacementtiles

• Blockofwood

• Tileadhesive

• Tilegrout

• Cleansponge

• Cleancloth

• Groutsealer


• Becarefulusingpowertools,hammers,chisels,prybars,andputtyknives.

Notes:

SAMPLE


30

Tile: Replacing Tile (continued)

Beforeremovingoldtile,scarpethegroutfromin-betweenthetile(s)toberemovedandthesurroundingonesthatwillbekepttopreventdamagetothemwhiletheoriginalisremoved.

How-to StepsStep 1: Remove the Damaged Tile1.Drillarowofholesandscorealinewithahammerand

coldchisel.Or,breakupthetilewiththehammerandcoldchisel.

2.Useaprybaralongthechisellinetopullpiecesofthe oldtile.(Afterthefirstoldorbrokenpieceofthetilecomesout,therestwillcomeoutlikeasnap.)

3.Scrapeouttheoldadhesive,ifpossible,witha puttyknife.

Step 2: Install the Replacement Tile1.Spreadnewadhesivewithanotchedtrowel.

2.Centerareplacementtileinthepatcharea.

3.Placeablockofwoodoverthenewtiletoprotectitssurface,thenseatthetileevenlywiththesurroundingsurface.(Youmayhavetotapitgentlywithahammer.)

4.Lettheadhesivesetaccordingtopackagedirections.

Step 3: Apply Grout1.Mixasmallbatchofgrout.

2.Useaclean,wetspongetoforcegroutintotheseams,thenwipeofftheexcess.Repeatuntilthejointisfilled.

3.Scrubthetilewithacleanclothtoremoveanydried andexcessgrout.

4.Sealthegroutwithgroutsealer.SAMPLE


31

Notes: Interior Maintenance and Repair DiscussionIn this part of the training, you’ll get a chance to discuss other interior maintenance and repair topics.

SAMPLE


32

Curb Appeal and Exterior Inspections You already know the goal of curb appeal: to make sure that the outside appearance of the apartment community—and its public areas inside—always look attractive to those who see them.

Muchlikemake-readymaintenance,youneedtodevelopacarefuleyeforcurbappeal.Learntoseethegroundsthroughtheeyesofcurrentresidents,potentialfutureresidents,andthoseofyourownerormanagementteam.

Youalsoneedtoguardagainstcurbappealmaintenancebecomingtooroutine,orjustabunchofitemstocheckoffonalist.Youneedtokeepaskingyourself:

• Isthisaplaceresidentscanbeproudtocallhome?

• Doesourcommunitypresentapositivefirstimpressiontopassers-byandguests?

• Isourcommunity’scurbappealagreatadvertisementforprospectiveresidents?

Curbappealissoimportantthateveryoneonthecommunityteammustparticipateinit.Andit’syourresponsibilitytodowhatittakestokeepthecommunitylookingintip-topshapeasyoucompletetheday’swork.

Notes:

SAMPLE


33

Curb Appeal Checklist Many apartment communities use some sort of tool, like a checklist, to make sure that all curb appeal standards are being met.

Property Entrance Yes NoAdequatesignsSignsingoodconditionEntrancewell-landscapedEntrancefreeoftrashandlitterRoadwayorstreetingoodconditionEntranceandsignswell-lit

Landscaping and Grounds Yes NoTrees,shrubsandlawnslookhealthyDeadorunsightlyplantsremovedSeasonalplantsingoodconditionGroundsfreeoftrashandlitter

Building Exteriors Yes NoBuildingcleanandappearsstructurallysoundDoorsandwindowscleanandingoodconditionVisiblepatios/balconiescleanandunclutteredDumpsterareacleanDumpsterandperimeterfencingingoodconditionSidewalksingoodconditionandfreeoflitterAreaswell-litMailareasfreeoftrashandlitter

Common Entryways, Hallways, Breezeways Yes NoFloorscleanandfreeoflitterWallscleanandundamagedStairwellsandrailingsclean,uncluttered,andingoodconditionAreaswell-lit

Parking Areas and Driveways Yes NoParkinglotwell-stripedAreasclean,freeoftrashandlitter,andingoodcondition“NoParkingArea”and“FireZone”well-markedAreaswell-lit

Curb Appeal Checklist

Office and Inside Common Use Areas Yes NoAdequatesignsSignsingoodconditionExitsignsclearlyvisibleInteriorwell-landscapedWallsandceilingscleanandingoodconditionDoorsandwindowscleanandingoodconditionBlindsanddrapescleanandingoodconditionTilefloorscleanandingoodconditionCarpetedareascleanandingoodconditionLightsinworkingconditionAreasfreeoftrashandlitterBathroomsclean,freshandfreeoflitter

Inside Recreational Areas Yes NoRulesposted,visibleandingoodconditionEquipmentcleanandworkingproperlyAreascleanandfreeoflitterMirrorsandwindowscleanandundamagedLightsinworkingconditionBathroomsclean,freshandfreeoflitter

Outside Recreational Areas Yes NoRulesposted,visibleandingoodconditionEquipmentclean,undamagedandworkingproperlyAreasfreeoftrashandlitter

Pool/Spa Areas Yes NoRulesposted,visibleandingoodconditionPool/spacleanandwaterclearSafetyequipmentinplaceFencegateslatchproperlyFurniturewellarranged,cleanandundamagedAreaswell-landscapedAreaswell-litAreasfreeoftrashandlitter

Laundry Rooms Yes NoFloorscleanandfreeoflitterWallscleanandundamagedMachinesclean,undamagedandinworkingorderTrashreceptaclesavailableandingoodconditionLightsinworkingcondition

Completethischecklistatleastonceaweek,orasoftenasyourcompanyrecommends.

Possible Uses• Teammembersdoingtheday’scurbmaintenancemayusethechecklisttomakesuretheydon’tmissdoingan

importanttask.

• Supervisors—andyes,maybeyou—mayusethemtoinspecttheworkalreadydone.

Curb Appeal and Exterior Inspections (continued)

SAMPLE


34

Curb Appeal and Exterior Inspections (continued)

Swimming Pool Area SafetyYourapartmentcommunitymustmeetcertainfederal,state,andlocalsafetyrequirementstokeeptheseareassafeforresidentsandguests.Theserequirementsinclude—butarenotlimitedto—safetymeasuressuchashaving:

• Visibledepthmarkersaroundthepool

• Self-closingandself-latchinggatesleadingintothepoolarea

• Life-savingequipment,suchasshepherd’shooksandliferings

• Adequatelightinginandaroundthepoolarea

• Aphoneforemergencies

• Propersigning

Tomakesureyourcommunityisinfullcompliancewithallfederal,state,andlocalrequirements,checkwithyourmanagementteam.

Asforthewaterinthepoolorspaitself,youmayberequiredtohavespecialtrainingandcertificationbeforeyou’repermittedtoworkonimprovingormaintainingwaterquality.Ifyou’reinterestedingettingthistraining,talkwithyoursupervisor.

SAMPLE


35

Pool Equipment and Tools:Pollutioninpoolwatercomeseitherfromtheenvironmentoriscarriedintothewaterbyswimmers.Environmentalpollutionincludesdust,leaves,chemicalwastes,pollen,spores,andbacteriaandsoon,thatareblownintothewaterbythewind.Swimmerscarryotherpollutantsintothewatersuchassweat,suntanoils,urine,bacteria,viruses,etc.

The basic components of a pool system are: Pump, backwash valve and filter.

Thepoolpumpensuresthatthepoolwatermovesthroughthefilterseveraltimeseveryday,thusremovingunwantedpollutantsanddisinfectedorganicmaterialsasquicklyaspossible.

Backwashing,viathebackwashvalve,sendswaterbackwardsthroughthefilterandflushesthetrappeddirtoutandgoesintothewastedrain.Thetechnicianwillknowitistimetobackwashwhenthefilterpressureisover10psihigherthannormalasreadonthefilterpressuregauge.Afterbackwashing,youwillnoticeanincreaseinreturnpressuretothepool.

Today,themostpopulartypeofwaterfilterforpoolsaresandfilters,atypeoffilterthatismucheasiertomaintainthanpreviousmodels.Whenthefilterhasaccumulatedalargeamountofdirt,thewatercannotpassfreelythroughthesandandthefilterlosesefficiencyasthepressureincreases.

WaterChemistry:

Everyday,swimmingpoolwaterneedstobetestedtoensurecertainlevelsofpoolchemicals.AbalancedswimmingpoolneedstohavethepHandchlorinelevelscheckedandcorrectedonaregularbasis,theotherchemicalvaluesbeingmeasuredlessfrequently.

ThepHisoneofthemostimportantfactorsinpoolwaterbalanceanditshouldbetestedandcorrectedeveryday.pHisthemeasureofhowacid/alkalinetheswimmingpoolwateris.ApHof7.0isneutral;below7.0isacidicandabove7.0isalkaline.Asareference,thepHofoureyesis7.5.AccordingtotheNationalSwimmingPoolFoundation,thestandardforacceptablepHlevelofaswimmingpoolisbetween7.4and7.6

Thedesirablelevelofavailablechlorineinthepoolis1.0-3.0ppm,with2.0ppmbeingtherecommendedideal.Addchlorineaccordingtothetestresults.Foraspaorhottub,thebestsanitizingagentisBrominesinceitworksmoreeffectivelyathighertemperature.Asaroughguide,apoolneedsabout600gramsofgranularchlorine(2-3cups)foreach50,000litersofwatertwiceaweekduringthehotswimmingseason.

Aswithanymaintenanceprocedure,consultyourstateandlocalrecommendationsasitrelatestothechemicalsinswimmingpoolwater.

SAMPLE


36

Group Discussion: Curb Appeal Ideas and Advice Here’s a chance for you to share your best curb appeal ideas, as well as get the best advice of others.

My Best Curb Appeal Ideas and Advice:

Ideas and Advice from Others:

SAMPLE


37

Inspecting Building ExteriorsA semi-annual inspection of building exteriors can identify potential problems before they become incredibly costly to repair—or potentially hazardous to residents and community team members.

Building Exterior ChecklistInspector: Date:

Good Fair Poor

LAND GRADING o o oCheck for: Sink holes, low areas that hold water, trip hazards, needs regrading.Notes:

Good Fair Poor

GARAGE o o oCheck for: Proper ventilation, lighting, markings, signs, problem areas.Notes:

Good Fair Poor

RETAINING WALLS o o oCheck for: Leaning, deteriorating materials, wash outs.Notes:

Good Fair Poor

LANDSCAPING o o oCheck for: Plants with disease, insects interfering with the building or A/C units, traffic problems for pedestri-ans, overall look, missed areas.Notes:

Good Fair Poor

DRIVEWAY/WALKWAYS o o oCheck for: Potholes, trip hazards, striping and markings in good shape.Notes:

Good Fair Poor

DECKS/PATIOS o o oCheck for: Overall structural soundness, deteriorating materials, hand rails tight and secure, missing boards or slats, coatings in good shape.Notes:

Good Fair Poor

PORCHES o o oCheck for: Trip hazards, coatings, hand rails, lighting.Notes:

Good Fair Poor

ROOF o o oCheck for: Shingles curling or missing, tiles tiles missing or cracking, storm damage, holds color, sagging roof.Notes:

Good Fair Poor

LEADERS/GUTTERS o o oCheck for: Gutters missing or leaning, debris in gutter; down spouts missing or plugged.Notes:

Good Fair Poor

CHIMNEY o o oCheck for: Damaged vent stacks, separated stacks, creosote build-up in vents, damaged vents and damp-ers, working dampers.Notes:

Good Fair Poor

SIDING o o oCheck for: • Wood: Rotten, splitting, missing siding.• Wood shingles: Rotten, weathered, thin, missing.• Aluminum: Damaged, missing, broken panels.• Vinyl: Missing, torn, split, damaged siding.• Stucco: Holes, broken spots/areas, leaking.• Stone: Missing, broken, holes.• Brick: Broken, missing, leaning bricks.• Asbestos Cement: Stay away unless asbestos trained.Notes:

Good Fair Poor

TRIM o o oCheck for: Damaged or missing, misaligned.Notes:

Good Fair Poor

WINDOWS o o oCheck for: Damaged, broken, leaking, misaligned.Notes:

©2011NationalApartmentAssociation.Allrightsreserved.

Completethischecklistatleasttwiceayear—inspringandinfall—orasoftenasyourcompanyrecommends.

SAMPLE


38

Notes:

SAMPLE


39

Key TakeawaysIt’s not easy to sum up a course that has covered as much ground as this one has. But we’ve tried, by identifying eight key takeaways that you can use once you get back on the job:1. Developbothamake-readyandcurbappeal“eye.”Learnhowtoseeajust-vacatedapartment—ortheapartment

groundsandpublicareas—throughtheeyesofcurrentandfutureresidents,aswellasthoseofyourmanagementteamorowner.

2. Completemake-readyandcurbappealactivitiesasquicklyasyoucanwithoutcompromisingquality.

3. Eventhoughyoumayhavehundredsofmake-readyandcurbappealactivitiesunderyourbelt,resistthetemptationtothinkofthemas“justanotherkitchentoclean”or“onemorechecklisttogetdone.”Bothactivitiesdemandyourfullattentionandbesteffort.

4. Usethechecklistsandtrackingtoolsyourcommunityprovidesformake-readyandcurbappealmaintenance.Ifyoudon’thavethesetools,considerusingthesamplechecklistsinyourResource Guide.

5. Usetherepairtechniquesyou’velearnedtodaytoimprovethespeedandqualityofyourwork.

6. Doyourbesttokeepupwiththelatestadvancesintools,technology,andtechniquesastheyrelatetointeriormaintenanceandrepair.

7. Makesureyourswimmingpoolandspaareasareinfullcompliancewithallfederal,state,andlocalsafetyrequirements atalltimes.

8. Considerdoingsemi-annualinspectionsofbuildingexteriorstoidentifyissuesbeforetheybecomecostlytorepairorhazardoustothecommunity.

SAMPLE


40

Action PlanBased on what you’ve learned today, write down one thing you want to start, stop, and continue doing when you return to your apartment community.

One Thing I Want to Start Doing:

One Thing I Want to Stop Doing:

One Thing I Want to Continue Doing:

Work on these three things for the next month. You’ll most likely improve your on-the-job skills, feel more confident, and enjoy your time as a maintenance technician even more.

SAMPLE


41

Notes:

SAMPLE


42

Notes:

SAMPLE


43

Make Ready Checklist

Living Room OK Fix InitialsSignage/NumberDoorViewerDoorFinishLockSetFrame/ThresholdWallSwitchesDoorStopWallsCeilingReceptaclesBaseboardsWindowsWindowLocksLightsThermostatVentsCableConnectionWaterHeatersPreventiveMaint.

Kitchen OK Fix InitialsWallsFloors/VinylCeilingLightsReceptaclesGFCICabinetsDrawersCountersCaulkingSinkFaucetDisposalPlumbingDishwasherRefrigeratorRangeHoodMicrowaveVentsBaseboardRef.Coils,CleanPaintA/CHeatingVinylAeratorPreventiveMaint.

Bathrooms OK Fix InitialsReceptacles/GFCILightsWallsTileCeilingFloorToiletMechanicsToiletSeatShowerHeadTubSpoutTubStopperMixerValveGrout/CaulkingShowerDoorsSinkAeratorP-TrapTPHolderTowelBarFaucetExhaustFanMirrorMedicineCabinetPreventiveMaint.

Blinds OK Fix InitialsCordsGuidesSlatsScreens

Bedrooms OK Fix InitialsWallsCeilingBaseboardReceptaclesClosetDoorsClosetShelvesWindow/LocksDoors/HandlesPreventiveMaint.

Mandatory Items OK Fix InitialsEntryDoorLockWindowLocksSliderLockStorageLockFireAlarmFireExtinguisherGarageDoorOpenerA/CFilterHoodFilterSubPanelPorchLightingPreventiveMaint.

Date: Unit:

©2011NationalApartmentAssociation.

SAMPLE


44

Pro

per

ty E

ntra

nce

Yes

No

Ade

quatesign

sSignsingoo

dco

ndition

Entrancewell-landscape

dEntrancefre

eoftrashandlitter

Roa

dwayorstreetingoo

dco

ndition

Entranceandsign

swell-lit

Land

scap

ing

and

Gro

und

sYe

sN

oTrees,shrub

sandlawnslookhealthy

Deadorunsightlyplantsremoved

Seasonalplantsingoo

dco

ndition

Groundsfreeoftrashand

litter

Bui

ldin

g E

xter

iors

Yes

No

Buildingcleanandap

pearsstructurallysou

ndDoo

rsand

windo

wscleanandingoo

dco

ndition

Visiblepatios/ba

lcon

iescleananduncluttered

Dum

psterareaclean

Dum

psterandpe

rimeterfencingingoo

dco

ndition

Sidew

alksingoo

dco

ndition

and

freeoflitter

Areaswell-lit

Mailareasfreeoftrashand

litter

Co

mm

on

Ent

ryw

ays,

Hal

lway

s, B

reez

eway

sYe

sN

oFloo

rscleanand

freeoflitter

Wallscleanand

und

amag

edStairw

ellsand

railingsclean,u

ncluttered

,and

ingoo

dco

ndition

Areaswell-lit

Par

king

Are

as a

nd D

rive

way

sYe

sN

oParking

lotw

ell-striped

Areasclean,freeoftrashandlitter,andingoo

dco

ndition

“NoParking

Area”and

“FireZon

e”well-m

arked

Areaswell-lit

Cur

b A

pp

eal C

heck

list

Offi

ce a

nd In

sid

e C

om

mo

n U

se A

reas

Yes

No

Ade

quatesign

sSignsingoo

dco

ndition

Exitsignsclearlyvisible

Interiorwell-landscape

dWallsand

ceilingscleanand

ingoo

dco

ndition

Doo

rsand

windo

wscleanandingoo

dco

ndition

Blindsand

drape

scleanandingoo

dco

ndition

Tilefloo

rscleanand

ingoo

dco

ndition

Carpe

tedareascleanandingoo

dco

ndition

Ligh

tsinworking

con

dition

Areasfreeoftrashand

litter

Bathroo

msclean,freshandfre

eoflitter

Insi

de

Rec

reat

iona

l Are

asYe

sN

oRulesposted,visibleand

ingoo

dco

ndition

Equ

ipmentc

leanand

working

prope

rlyAreascleanand

freeoflitter

Mirrorsandwindo

wscleanandunda

mag

edLigh

tsinworking

con

dition

Bathroo

msclean,freshandfre

eoflitter

Out

sid

e R

ecre

atio

nal A

reas

Yes

No

Rulesposted,visibleand

ingoo

dco

ndition

Equ

ipmentc

lean,u

ndam

aged

and

working

prope

rlyAreasfreeoftrashand

litter

Po

ol/

Sp

a A

reas

Yes

No

Rulesposted,visibleand

ingoo

dco

ndition

Poo

l/spa

cleanand

waterclear

Safetyeq

uipm

entinplace

Fencega

teslatchprop

erly

Furniturewellarrange

d,cleanand

und

amag

edAreaswell-landscape

dAreaswell-lit

Areasfreeoftrashand

litter

Laun

dry

Ro

om

sYe

sN

oFloo

rscleanand

freeoflitter

Wallscleanand

und

amag

edMachinesclean,und

amag

edand

inworking

order

Trashreceptaclesavailableandingoo

dco

ndition

Ligh

tsinworking

con

dition

Com

pletethischecklista

tleastonceaweek,orasoftenas

yourcom

panyre

commends. SAMPLE


45

Building Exterior ChecklistInspector: Date:

Good Fair Poor

LAND GRADING o o oCheck for: Sink holes, low areas that hold water, trip hazards, needs regrading.Notes:

Good Fair Poor

GARAGE o o oCheck for: Proper ventilation, lighting, markings, signs, problem areas.Notes:

Good Fair Poor

RETAINING WALLS o o oCheck for: Leaning, deteriorating materials, wash outs.Notes:

Good Fair Poor

LANDSCAPING o o oCheck for: Plants with disease, insects interfering with the building or A/C units, traffic problems for pedestri-ans, overall look, missed areas.Notes:

Good Fair Poor

DRIVEWAY/WALKWAYS o o oCheck for: Potholes, striping and markings in good shape.Notes:

Good Fair Poor

DECKS/PATIOS o o oCheck for: Overall structural soundness, deteriorating materials, hand rails tight and secure, missing boards or slats, coatings in good shape.Notes:

Good Fair Poor

PORCHES o o oCheck for: Trip hazards, coatings, hand rails, lighting.Notes:

Good Fair Poor

ROOF o o oCheck for: Shingles curling or missing, tiles tiles missing or cracking, storm damage, holds color, sagging roof.Notes:

Good Fair Poor

LEADERS/GUTTERS o o oCheck for: Gutters missing or leaning, debris in gutter; down spouts missing or plugged.Notes:

Good Fair Poor

CHIMNEY o o oCheck for: Damaged vent stacks, separated stacks, creosote build-up in vents, damaged vents and damp-ers, working dampers.Notes:

Good Fair Poor

SIDING o o oCheck for: • Wood: Rotten, splitting, missing siding.• Wood shingles: Rotten, weathered, thin, missing.• Aluminum: Damaged, missing, broken panels.• Vinyl: Missing, torn, split, damaged siding.• Stucco: Holes, broken spots/areas, leaking.• Stone: Missing, broken, holes.• Brick: Broken, missing, leaning bricks.• Asbestos Cement: Stay away unless asbestos trained.Notes:

Good Fair Poor

TRIM o o oCheck for: Damaged or missing, misaligned.Notes:

Good Fair Poor

WINDOWS o o oCheck for: Damaged, broken, leaking, misaligned.Notes:

©2011NationalApartmentAssociation.Allrightsreserved.

Completethischecklistatleasttwiceayear—inspringandinfall—orasoftenasyourcompanyrecommends.

SAMPLE


46

MAKE READY BOARD

Apt# FloorPlan Move-OutDate

Trash-Out Paint Make-

Ready

Cleaning Carpet Final

Inspection

Comments Move-In

Date

SAMPLE

NAAEI thanks you for taking this portion of the Certificate for Apartment Maintenance Technicians (CAMT) series.

Handouts from this course, including CAMT Skill Checks and other resources may be downloaded from the NAA Web site by visiting:

www.naahq.org/education/CandidatesOnly

SAMPLE

http://www.naahq.org/education/CandidatesOnly

SAMPLE

EEDUCATIONDUCATIONIINSTITUTENSTITUTE AAppaarrtmtmenenttCCaarreeeerrHHQQ.org.org

4300 Wilson Blvd., Suite 400Arlington, VA 22203

703/518-6141 FAX 703/[email protected]

www.naahq.org

®

SAMPLE

1972 participant intext - naahq.org · participant resource guide 1 make-ready maintenance you...

Documents