1996 ProceedingsDecision Sciences Institute

1996 Annual MeetingNovember 24-26, 1996

Orlando, Florida

VOLUME 1 VOLUME 2 VOLUME 3

Special & Theme Sessions DSS/Al/Expert Systems POM - Manufacturing

Accounting: Theory, Application, Management Information Systems POM - Service

and Practice

Case Studies

MS/OR: Techniques, Models,

and Applications

Quality and Productivity

Finance/Financial Management

Innovative Education

Statistics, Decision Analysis,and Forecasting

Marketing: Theory, Models,

and Applications

Organizational Behavior/Theory

Strategy and Policy

Ronald J. Ebert, Proceedings Coordinator

University of Missouri - Columbia

Lori Franz, Program Chair

University of Missouri - Columbia UB/TIB Hannover 89115 594 973

Contents;—Volume 3

P/OM: MANUFACTURING

[PM1-S21

1187 SYMPOS1 I'M ON FAST PRODUCT

INNOVATION AND PRODUCT QUALITY:STRATEGIC ALLIANCE OR TRADEOFF?

Susan D. Aitumdson, Barbara B. Flynn, E. James

Plynn, Roger G. Schroeder and Dinesh Wadhwani

[PM2-SH]

1188 CONFIGURATIONS-BASED RESEARCH IN

MANUFACTURING STRATEGY

Cecil C, Bozarth, Rebecca Duray, Aleda Roth and

Peter T. Ward

[PM3-S3]

! 180 CINEMATIC TICKLERS; USING MOVIECLIPS TO STIMULATE CLASSROOM

DISCUSSION ABOUT OPERATIONS

MANAGEMENT ISSUES

Karen A. Brown, Nancy Lea Hyer, Dwight E.

Smith-Daniels and Linda G. Sprague

[PM4-S3]

RESOURCE PLANNING AND SCHEDULING

11 di> J'he Effect of Forecasting Model and Model

Accuracy on Master Production ReschedulingPerformance in Capacity-ConstrainedJust-in-Time Make-to-Stock Environments

Gary M. Kern and Jerry C. Wei

1193 The Evolution of Manufacturing Resource

Planning: Towards Knowledge-Based MRPPatrick J. Rondeau

1196 Drum-Buffer-Rope: Testing an Alternative to

Material Requirements Planning

Daniel C. Steele, Patrick R. Philipoom, Manoj K.

Malhotra and Timothy D. Fry

[PM5-S3]

TABLE TOPICS: PRODUCTION PLANNING AND

SCHEDULING

1199 An Alternative Shop Loading/SchedulingProcedure

Raktim Sen

1199 Decision Support for the Integration of

Maintenance Planning with Production PlanningActivities

Larry B. Weinstein and Chen-Hua Chung

1199 Replanning Frequencies for a Rolling Horizon

Master Production Schedule Under Conditions of

Demand Uncertainty and Minimum Batch-Size

Production

Ray Venkataraman and Jay Nathan

1199 Aggregate Production Planning with Random

Demand and Production Failure

Mohammad Z. Meybodi

1200 An Aggregate Planning Framework for the

Evaluation of Volume FlexibilityMoutaz Khouja

[PM6-S3]

INTERNATIONAL ISSUES IN OPERATIONS

MANAGEMENT

1201 Manufacturing Planning and Control Practices:

A Survey of Firms in Ghana, West Africa

Kwasi Amoako-Gyampah and Samuel S. Boye

1204 Assessing Competitive Priorities in Turkish

Manufacturing Industry

Jatinder Gupta, T.F. Burgess, H,K. Gules and M.

Tekin

1207 Supply Chain Practices in Leading Asia Pacific

Companies: Study of the Consumer PackagedGoods Industry

Norma J. Harrison and Peter Gilmour

[PM7-S3]

BENCHMARKING

1210 Process-Based Performance Measures for

Concurrent Engineering

Bopana K. Ganapathy and Chon-Huat Goh

1213 Critical Factors in the Maintenance and

Intra-Organizational Transfer of Best

Manufacturing Practice

Michael H. Way

1216 Strategic Manufacturing Benchmarking: A

Conceptual Typology, Framework and Case Study

Aleda V, Roth, Ann S. Marucheck and Robert Irons

[PM8-S3]

CURRICULAR ISSUES IN OPERATIONS

MANAGEMENT

1219 Teaching Interdisciplinary Production OperationsManagement: The Design and Development of an

Introductory Course in POM

Orinda Byrd Chrisloph, Maria Papadakis, MohamedY. Zarrugh and O. Geoffrey Egekwu

1222 Enhanced Learning in the Traditional OperationsManagement Course

J.R. McDaniel and Susan E. Pariseau

1225 Redesigning the POM Major Using the QualityFunction Deployment ApproachFathi Sokkar and V.M. Rao Tummala

[PM9-S4]

1228 RECOVERABLE MANUFACTURING:

MANUFACTURING ISSUES FOR THE 21ST

CENTURY

V. Daniel R, Guide, Jr., Rajesh Srivastava, W.C.

Benton and Greg Stanley

[PM10-S4]

BUYER-SUPPLIER PARTNERSHIPS

1229 Designer-Buyer-Supplier Interface: A Product

Design ApproachShad Dowlatshahi

1232 Using the Baldrige Award Criteria as an

Organizing Framework for Exploring

Buyer-Supplier Partnerships: A Case StudyJohn H. Bantham and Paul M Bobrowski

1235 Customer-Supplier Relationships: Certification's

Many Results

Kimberly A. Bates and David G. Hollingworth

[PM11-S4]

MANUFACTURING COMPETITIVENESS AND

PERFORMANCE

1238 The Relationship between JIT ManagerialPractice and JIT Infrastructure: Implications for

Plant Performance

Sohel Ahmad and Roger G. Schroeder

1241 Do Enhancements in Manufacturing Planningand Control Systems (MPCS) ImproveManufacturing Goal Competitiveness?John G. Wacker and Chwen Sheu

1244 A Critical Examination of JIT Success: An

Organizational Perspective

Mahmoud M. Yasin, Marwan A. Wafa and Michael

H. Small

[PM12-S4]

TABLE TOPICS: ISSUES IN MANUFACTURING

1247 Demand Shocks in Batch Manufacturing Processes

Timothy L. Smunt and George E. Monahan

1247 An Investigation of the Marketing and

Information Strategies on the Just-In-Time

Delivery SystemHuei Lee and Jiaqing Yang

1247 Effectiveness of Joint Estimation Method for

Short Time Series

Christine M. Wright

1248 A Simulation Model of the 'Customer Change

Request' for Process Reengineering in an

Aerospace Manufacturing Firm

James Hoyt and Faizul Huq

[PM13-S4J

MANUFACTURING INFORMATION

TECHNOLOGY

1249 The Benefits of Personal Computers and LargerComputers in Manufacturing

Arik Ragowsky and Albert L. Lederer

1252 Linking the Operations Management, Purchasingand Marketing Literatures to Study EDI Use,

Supplier and Item Criticality and Supply Chain

Performance

Steven V. Walton

1255 A Relational Database Approach to Shop Floor

Information Management and Performance Evaluation

Robert J. Marsh and Steven A. Melnyk

[PM14-S4]

CAPACITY, RESOURCE ALLOCATION, ANDSCHEDULING

1258 Capacity Rationing in Multi-Period PlanningEnvironments

'Sri' V. Sridharan and Nagraj Balakrishnan

1261 Ranking and Non-Ranking Algorithms for

Allocation of a Critical Resource under

Constraints

Ashok Kumar

1264 Single Facility Location and Relocation Problems

with Time Dependent Weights, Continuous and

Discrete Planning Horizon

Bahram Emamizadeh

[PM15-S4]

DESIGN OF CELLULAR MANUFACTURING

SYSTEMS

1267 Cell Design Under Time-Varying Demand:

Integrating Cell Formation and Production

Planning

Jeffrey E. Schaller, S, Selcuk Erenguc and Asoo J.

Vakharia

1270 A Fuzzy Multiobjective Linear ProgrammingModel for Manufacturing Cell Formation

Chang-Chun Tsai and Chao-Hsien Chu

1273 Part-Machine Grouping in the Presence of

Operation FlexibilityShashidhar Kaparthi

[PM16-M1]

TABLE TOPICS: FACILITIES AND PROJECT

MANAGEMENT

1276 Assembly Line Balancing Problem with

Paralleling of Work Stations Solved by Simulated

AnnealingPatrick R. McMullen and Gregory V. Frazier

1276 A Comparative Study of Dynamic Plant Layout

Algorithms

Jaydeep Balakrishnan, Chun Hung Cheng and

Daniel G. Conway

1276 A Cluster First, Route Second GraphicalTransformation for the Allocation-Location

Problem

William G. Bistline and Snehamay Banerjee

[PM17-M1]

TABLE TOPICS: COMPETITIVENESS ISSUES IN

MANUFACTURING

1277 Manufacturing Competitiveness in New EnglandDefense and Non-Defense Firms

Margaret A. Noble

1277 Measures in Manufacturing: Are We Ready for

Change?Azmi B. Ahmad and Satish Mehra

1277 Computerization in Manufacturing and Its

Impact on CompetitivenessAzmi B. Ahmad and Satish Mehra

[PM18-M1]

TABLE TOPICS: RESOURCE ALLOCATION

AND BOTTLENECK MANAGEMENT

1278 Drum-Buffer-Rope Operating Policies and

Bottleneck Position in V-Plants

Gregory R. Russell and Timothy D. Fry

1278 Budgetary Constraints and Idle Time

Distribution in Common-Cycle Production

Alireza Ardalan and Rasoul Haji

1278 Optimal Resource Allocation and SystemConfiguration for Quality Control and

Production Activities in a Linear Production

System

Yue Zhang and Long-Geng Zhao

1278 An Examination of Bottleneck ManagementPractices on Ease of Management, ShopParameters and Customer Variables

Lawrence D. Fredendall, Janis L. Miller and J.

Wayne Patterson

[PM19-M1]

ISSUES IN CELLULAR MANUFACTURING

1279 A Taxonomy of Cell Management Challenges and

Outcomes: An Electronics Industry Field Study

Nancy Lea Hyer and Karen A. Brown

1282 Resource Management in Linked-Cell

Manufacturing SystemsDarwin J. Davis and Vincent A. Mabert

1285 Group Technology Layout and Shop Floor

Control Decision Frameworks

John B. Jensen and Manoj K. Malhotra

[PM20-M2]

TABLE TOPICS: SCHEDULING MODELS

1288 Heuristic Procedures for Constrained Resource

Scheduling in a Dynamic Project ShopEnvironment with Stochastic Activity CompletionTimes

Alfred J. Bird and Basheer M. Khumawala

1288 A Resource Constrained Multi-Family Lot-Sizingand Scheduling Model: A Case Study

Zubair M. Mohamed, Ashok Kumar and JaideepMotwani

1288 Scheduling Production for Continuous

Manufacturing Systems with Quality Constraints

Jim Lee and Xinchun Wang

1288 Linearization of King's Algorithm to ReconfigureLarge-Size FMSs into CMSs

Ashok Kumar, Zubair M. Mohamed, Jaideep

Motwani and Mohamed A. Youssef

1289 The Effects of Sequencing on Job Flow Times

Emre Veral and Ram P. Mohan

[PM21-M2]

TABLE TOPICS: OPERATIONS MANAGEMENT

RESEARCH TRENDS AND ISSUES

1290 Recent Trends in Operations ManagementResearch

Steven V. Walton and Robert B. Handfield

1290 Enhancing the Survey Operations ManagementCourse Through the Development of Basic

Internet Usage Skills

Scott M. Shafer, Mustafa V. Uzumeri and Terry A.

Byrd

1290 The Relative Importance of OperationsManagement Journals: A Citation AnalysisRobert J. Vokurka

1290 A Review of Scale Development Techniques Used

in Empirical Operations Management Research

Rhonda L. Hensley

1291 Operations Management Research: Changes in

Research Content and Process

Rhonda L. Hensley

[PM22-M2]

TABLE TOPICS: SHOP FLOOR AND

INVENTORY CONTROL PROBLEMS

1292 Comparison of Push, Pull, and Hybrid ShopFloor Control Policies in Job Shop Environments

Michael E. Busing

1292 A Reexamination of the Order Point InventoryControl System

Farhad Moeeni and Stephen Replogle

1292 Avoiding Adverse Effect on WIP When Reducing

SetupSubhashish Samaddar

1292 Global versus Local Perspectives on Appropriate

Inventory Levels within Multiple Stage Systems

Natalie C. Simpson

[PM23-M21

TABLE TOPICS: PRODUCT DESIGN AND

DEVELOPMENT

1293 A Model for Modern Technology Adoption in

Small Manufacturing Firms

Anand S. Kunnathur, T.S. Raghunathan and Sonny

S. Ariss

1293 A Comprehensive Framework for Product Designand a Survey of Related Research

Peter Tarasewich

1293 Organizational Learning Practices in New

Product DevelopmentPaul Hong, Ahmad Syamil and William J. Doll

1293 A Contingency-Based Typology of Total Quality

Management (TQM) Implementation

Ken I. Kim and Paul Hong

1294 Implementing Concurrent Engineering Using

Group Decision Support SystemRamesh G. Soni, Prashanth B, Nagendra and Rajesh

Aggarwal

[PM24-M2]

ENVIRONMENTAL CONCERNS IN

MANUFACTURING

1295 The 'Green' Supply Chain: Best Practices from

the Furniture IndustryRobert B. Handfield, Steven V. Walton, Lisa K.

Seegers and Steven A. Melnyk

IX

1298 Environmental Concerns and OrganizationalPerformance: An Empirical StudyNazim U. Ahmed, Raymond V. Montagno and

Robert J. Firenze

1301 Integrating Environmental Concerns into the

Design Process

Steven A, Melnyk, Robert Handfield, Roger J.

Calantone and Sime Curkovic

|PM25-M2]

EMPIRICAL RESEARCH IN MANUFACTURING

STRATEGY

1304 The Relationship Between Manufacturing Focusand Performance: A Study of Plants in the

Automotive Industry

Cecil C. Bozarth and Steve Edwards

1307 Identification and Categorization of Mass

Customization ConfigurationsRebecca Duniy and Peter T, Ward

1310 Manufacturing Focus and the Nakane-Hall Model

James W. Pearce, George W. Mechling and RichardH. Deane

1PM26-M2)

CELLULAR MANUFACTURINGCONSIDERATIONS

1313 An Investigation of the Interaction Between ORR

and Two-Stage Group Scheduling Rules in a

Cellular Manufacturing Environment

J.C. Yelle. Charles T. Mosier and Farzad Mahmoodi

1316 A Comparison of Cells and Assembly Line

Layouts for Manufacturing a Mix of Standard

and Custom Products with Life Cycles and

Product Model ChangesKaushik Sengupta and F. Robert Jacobs

1319 A Simulation Study of the Effects of Product

Volume on System Performance

Fay X. Zhu, Dalen T. Chiang and Wei Cheng

[PM27-M3]

TABLE TOPICS: MRP AND CAPACITY

PLANNING

1322 Examining Demand Lumpiness Pattern on MRP

System Performance

Chrwan-jyh Ho, Seung-chul Kim and Meihua Koo

1322 An Evaluation of the Sepehri-Silver-NewHeuristic in MRP Systems-Part III

Ibrahim S. Kurtulus

1322 A New Formulation and Computational Testingfor the Capacitated, Dynamic Demand,Coordinated Lot-Size Problem

F. Barry Lawrence and E. Powell Robinson, Jr.

1322 A Study on the Effect of the Extent and Location

of Protective Capacity in Flow SystemsSukran N. Kadipasaoglu, Wenguang Xiang, Simon

F. Hurley and Basheer M. Khumawala

1323 How Managers Should Determine the Level of

Capacity Slack In a Production System

Satya S. Chakravorty and James W. Putt

JPM28-M3)

TABLE TOPICS: CLEAN MANUFACTURING

1324 Effects ofRegulatory Compliance with EnvironmentalLaws on the Tennessee Manufacturing IndustryMichael M. McKinney and Phillip E. Miller

1324 The Strategic Value of Source Reduction and

Recycling for Manufacturing ManagementMarkus Biehl and Cheryl Gaimon

1324 A Research Framework for RemanufacturingClassification

Amir M. Hormozi, Michael S. Spencer and V.

Daniel R. Guide, Jr.

1324 The Potential Impact of ISO 14000 on U.S. IndustryLawrence D. Fredendall and John J. Kanet

[PM30-M3]

WORKFORCE FLEXIBILITY

1325 Staffing a Multi-Skilled Workforce with VaryingLevels of Productivity: An Analysis of

Cross-Training Policies

Michael J. Brusco and Tony R. Johns

1328 Maximizing Performance with Workforce Flexibility:Implications for Manufacturing StrategyJohn K. McCreery and Lee J. Krajewski

[PM31-M4)

1331 ENVIRONMENTALLY RESPONSIBLE

MANUFACTURING: RESEARCH ISSUES AND

OPPORTUNITY

Steven A. Melnyk, Robert B. Handfield, RogerCalantone, Keith Helferich and R. Lai Tummala

[PM32-M4]

PROJECT MANAGEMENT

1332 Interorganizational Project Management: TheEffect of Strategic and Operational Goals on

Contractual Decisions

Michael S. Puddicombe and J. Robb Dixon

1335 Manual Assembly Time Prediction UsingInformation Processors in a Critical Path

Network: Further Insight

Lynn A. Fish

[PM33-M4]

TABLE TOPICS: GLOBAL MANUFACTURING

ISSUES

1338 Effectiveness of Voluntary Restraint Agreementson the U.S. Machine Tool Industry

Thomas A. Ottaway and Gerald E. Evans

1338 POM in a Mayan Urban Center

Thomas W. Bolland and Elliot Abrams

1338 Measurement of Inventory Control Systems in

International Environments

Jay Pope and Sameer Prasad

1338 An Investigation of the Relationship Between

Global Manufacturing Practices and Outcomes

Sukran N. Kadipasaoglu, Simon F. Hurley, JeffreyL. Foote and Basheer M. Khumawala

[PM34-M4]

TABLE TOPICS: PRODUCTION SCHEDULINGSYSTEMS

1339 Minimizing the Total Squared WorkloadDeviation on Parallel Machines

Jatinder N.D. Gupta and Johnny C, Ho

1339 Deadline Constrained Scheduling in Johnson

Flow Shops

P.S. Sundararaghavan, Anand S. Kunnathur and Esti

Wardhani

1339 A Generalized Network Approach for a

Production Scheduling Problem

Wade Stratton, Robert B. Hasbrouck and Mark A.

McKnew

1339 A Branch-and-Bound Approach to MinimizingTotal Flowtime and Maximum Lateness in Two

Machine Scheduling Systems

Tapan L. Sen and Farhad M.E. Raiszadeh

[PM35-M4]

TABLE TOPICS: MANUFACTURING CELL

DESIGN

1340 A Review of Comparative Performance Analysisfor Functional and Cellular LayoutsAtul Agarwal

1340 Work Cell Formation: Theory vs. Practice

David A. Lewis

1340 Efficient Cost Minimization Heuristics for

Designing Manufacturing Cells

Zubair M. Mohamed, Chun Hung Cheng, Ashok

Kumar and Jaideep Motwani

1340 A Study for Determination of Factors Relevant to

Cellular Manufacturing Applications

John R. McQuaid, Jr.

(PM37-M4]

EMPIRICAL RESEARCH IN OPERATIONS

MANAGEMENT

1341 Practical Issues in Operations Management for

Theory Building Empirical Research

John G. Wacker, Paul M. Swamidass and Richard J.

Van Iten

1344 A Note on the Use of Multiple Raters in

Survey-based Operations Strategy Research

Kenneth K. Boyer and Rohit Verma

1347 The Impact of a Flexible Manufacturing System:A Longitudinal Case Study

Jannes Slomp, Gerard Gaalman and Henk Zijm

[PM38-M4]

STRATEGIC PURCHASING

1350 Antecedents of Buyer Commitment in

Interorganizational Relationships

Daniel R. Krause

1353 An Investigation of Strategic Purchasing

Competence and Its Relationship to OperationalFlexibility

Ajay Das

1356 Is Your Supply Chain Linked to Your MarketingStrategy?Rhonda R. Lummus

[PM39-M4]

WORKFORCE ISSUES IN MANUFACTURING

OPERATIONS

1359 The Importance of Unions to Operations StrategyMark D. Pagell and Robert Handfield

1362 A Comparative Analysis of HRM Practices of

Large and Small Canadian Manufacturing Firms

Damodar Y. Golhar and Satish P. Deshpande

1365 Impact of Employee Relations on QualityProducts in a Manufacturing Environment

L. Paul Dreyfus and Michael L. Vineyard

[PM41-T1]

BATCH MANUFACTURING

1367 The Generalized Continuous Dynamic Lot SizingProblem

DaeSoo Kim

1368 A Comparison of IntegratedProduction-Replenishment Policies in Single-Stage

Manufacturing

Jae-Dong Hong and Jack C. Hayya

1373 A Lot-Splitting Model with Learning Effect in a

JIT Environment

Seung-Lae Kim, Dae-Sung Ha and Se-Kwon Kim

[PM42-T1]

MANUFACTURING PRACTICES AND

PERFORMANCE

1376 Environmental Excellence, Operational

Excellence, and Business Performance

Mark D. Hanna, William E. Newman, Jr. and Pam

Johnson

1379 Measure for Measure: A Study of the

Relationship Between Measurement and

Performance

Madeleine E. Pullman and Scott T. Young

[PM43-T1]

INVENTORY MANAGEMENT

1382 Redefining Holding Costs

George N. Kenyon and James R. Burns

1385 A Classification of Literature on Determining the

Lot Size Under Quantity Discounts

W.C. Benton and Seungwook Park

1388 A Simulation Model for Lumpy Demand Parts in

a Multi-Location Inventory System with

Transshipments

Anil Kukreja, Charles P. Schmidt and David M.

Miller

[PM44-T1]

ASSEMBLY LINE BALANCING

1391 Assembly Line Balancing Using Simulation and

Data Envelopment Analysis

Patrick R. McMullen and Gregory V. Frazier

1394 Forming Partnerships in a Virtual Factory

George L. Vairaktarakis, Jamshid C. Hosseini and

Siddhartha S. Syam

1397 Optimal Launching Time in a Mixed-Model

Assembly Line

Bhaba R. Sarker and Haixu Pan

[PM45-T1]

FffiLD STUDIES IN ADVANCED

MANUFACTURING TECHNOLOGIES

1400 Exploring the Organizational Value of Advanced

Manufacturing TechnologyAlan A. Brandyberry, Arun Rai and Gregory P,

White

1403 Critical Stages in the Implementation of

Advanced Manufacturing Technologies: A

Comparative Case StudyMarkham T. Frohlich

1406 A Longitudinal Study of Advanced

Manufacturing Technologies

Kenneth K. Boyer and Jeffrey Hamilton

1PM46-T2)

STRATEGIC ISSUES IN GLOBAL

MANUFACTURING

1409 Technological Innovation in Korean

Manufacturing Firms: An Empirical Investigation

Choong Y. Lee

1412 Global Manufacturing Strategies: CanInternationalization Models Explain These?

Anil Khurana and F. Brian Talbot

1415 Globalization of Small and Medium Sized Firms

Edmund Prater, Markus Biehl, Michael A. Smith

and Soumen Ghosh

IPM47-T2)

MAINTENANCE SYSTEMS AND SHINGO'S

SETUP REDUCTION RULE

1418 Policies for Utilizing Predictive, Periodic and

Reactive Maintenance

Kathleen E. McKone and Elliott N. Weiss

1421 Robust Design of Maintenance Systems for a

Manufacturing System—A Computer-Simulationand Experimental-Design Oriented Approach

Chinho Lin

1424 Setup-Reduction Priorities: Testing the

Effectiveness of Shingo's Longest Setup Time Rule

John P. Leschke

[PM48-T2]

SUPPLY AND DEMAND MANAGEMENT

1426 Warehouse Location for High Frequency JIT

DeliveryChandrasekhar Das and Rajesh Tyagi

1429 The Effect of Overtime Policies on Price and Due

Date Negotiation Strategies

Douglas R. Moodie

1432 Supplier Relationships in the Context of

Advanced Manufacturing Technologies'Implementation

Mohamed A. Youssef, Joseph L. Boyd and

Mohamed Zairi

[PM49-T2]1435 RESEARCH ISSUES IN SUPPLY-CHAIN

DESIGN AND MANAGEMENT: A PANEL

DISCUSSION

Jerry C. Wei, Art Hill, Lee J. Krajewski and Vince

Mabert

IPM50-T2J

PRODUCT DESIGN ISSUES

1436 A Modeling Approach to Product Design and

Logistics Interface

Shad Dowlatshahi

1439 Concurrent Engineering, Risk, and World-Class

Competitiveness

Joyce M. Hoffman and Satish Mehra

1442 Success Factors for Integrating Suppliers into

New Product Development

Gary L. Ragatz, Robert B. Handfield and Thomas V.

Scannell

[PM51-T2J

ISSUES IN ADVANCED MANUFACTURINGTECHNOLOGIES

1445 Manufacturing Technology Adoption: How Do

the Challenges Change as Risk and UncertaintyIncrease?

Christopher M. McDermott and Pankaj Sinha

1448 Fault Management in an AMT Environment

Corinne M. Karuppan and Muthu Karuppan

1451 The Use of Cone-Ratio DEA for ManufacturingTechnology Selection

Srinivas Talluri

[PM52-T3]

PROCESS AND PRODUCT IMPROVEMENT

ISSUES

1454 Taxonomies for Process ImprovementJanice E. Carrillo and Cheryl Gaimon

1457 Computer-Aided Design: What Managers Need to

Know to Make It an Effective Tool

Faizul Huq and Ziaul Huq

1460 Transition of Engineers into Management—A

Comparison of Engineers and Engineer:Managers in Australia

Ravi CM. Seethamraju and Rukesh K. Agrawal

(PM53-T3)

INTEGRATIVE RESEARCHIN OPERATIONS

1463 Linking Operations to Human Resources: UsingThree Case Studies to Build a Model of StrategicChoice of Operator Skill Levels

Mark D. Pagell and Shawnee K, Vickery

xa

1466 Product Characteristics: A Basis for IntegratingFunctional StrategiesDavid Roach, Ronald E. McGaughey and Robert A.DeMarais

1469 Manufacturing Research Agenda: IntegratingBusiness and Engineering Disciplines

Vicki L. Smith-Daniels

[PM54-T3]

RECOVERABLE MANUFACTURING AND

PRIORITY-BASED PRODUCTION

1472 Proactive Expediting Policies for Recoverable

ManufacturingV. Daniel R. Guide, Jr., Rajesh Srivastava and MarkE. Kraus

1475 Analytical Planning in the Nigerian Coal

Corporation: A Priority-Based ApproachIke C. Ehie and Godwin J. Udo

1478 Product Structure Complexity and Scheduling of

Operations in Recoverable ManufacturingV. Daniel R. Guide, Jr., Rajesh Srivastava and Mark

E. Kraus

[PM55-T3]

EMPIRICAL RESEARCH IN MANUFACTURING

FLEXIBILITY

1481 Strategic Flexibility in the Automotive SupplyIndustry: An Empirical Investigation

Thomas V. Scannell, Shawnee K. Vickery and

Cornelia L. Droge

1484 Does Manufacturing Flexibility SupportEnvironmental Management?Linda C. Angell and Robert D. Klassen

f 1487 An Empirical Examination of the RelationshipBetween Manufacturing Flexibility and Business

Strategy and Performance

Scott O'Leary-Kelly and Robert J. Vokurka

[PM56-T4]

FIELD STUDffiS IN JUST-IN-TIME

1490 Comparison Study of Short-run SPC Techniquesin JIT Manufacturing Environment Between

Japan and the U.S.A.: An Empirical Study

Gyu C. Kim and Marc J. Schniederjans

1493 Field Studies of JIT Production and Its Quality

Implications in the Food Industry

Xin X. He and Jack C. Hayya

[PM57-T4]

FLEXIBILITY IN MANUFACTURING

1496 Facility Flexibility: A Strategic Operations and

Marketing Interface

Cheryl Gaimon and Alysse Rosewater

1499 Effect of Order Splitting, Sequencing Flexibility,Set-Up and Dispatching on Performance

Udayan Nandkeolyar

1502 Product Sequence Control in a Class of Flexible

Assembly System Subject to Random

Disturbances: A Simulation Study

Tao Wang and Mark A. McKnew

[PM58-T4]

TIME-BASED MANAGEMENT

1505 Developing Measures of Time-Based

Manufacturing

Xenophon A. Koufteros, Mark A. Vonderembse and

William J. Doll

1508 An Exploratory Study of Time-Based

Competition in the Automotive Supplier Industry

Jayanth Jayaram and Shawnee K. Vickery

1511 A Quality, Time, and Innovation Based

Performance Measurement System for AgileManufacturing

Uma G. Gupta and Ravi O. Mittal

[PM59-T4]

SCHEDULING

1514 Minimizing Tardiness with Dependent SetupTimes: A Comparative Study of

Branch-and-Bound, Genetic Search, Simulated

Annealing and Random Mutation

Keah Choon Tan, Ram Narasimhan, Paul A. Rubin

and Gary L. Ragatz

1517 Scheduling with Inserted Idle Time: Problem

Taxonomy and Literature Review

John J. Kanet and V. Sridharan

1520 An Improved Heuristic for the Single-Machine,

Weighted Tardiness Problem

James E. Holsenback, Robert E. Markland, Patrick

R. Philipoom and Randolph M. Russell

[PM60-T4]

TABLE TOPICS: PURCHASING ISSUES

1523 The Effectiveness of the N.A.P.M. Index as an

Economic Indicator

Hugh J. McAllister and William Naumes

1523 Buyer-Supplier Relationships: A Conceptual ApproachShad Dowlatshahi

1523 Optimal Sourcing Decisions with NormallyDistributed Demands

Michael P. DTtri and Michael Emanuele

1523 A Proposed Methodology to Compare QuantityDiscount and Leadtime-Dependent Discount as

Coordination Mechanisms in an

Inter-Organizational Supply Chain

Danilo Sirias and Satish Mehra

1524 Just-in-Time Intensity in the Logistics System of

a Manufacturing Company: An Empirical Study

Mohamed A. Youssef, Ashok Kumar and JaideepMotwani

(PM61-T4]

ENVIRONMENTAL MANAGEMENT ISSUES

1525 Design for the Environment: Tools and

Techniques

Sherry A. Bowman

1528 Environmental Standards: Is Your OrganizationReady?Amir M. Hormozi

1531 Developing Policies for International

Environmental Management Standards

Dennis A. Rondinelli and Gyula Vastag

[PM62-T4)

LINKING MANUFACTURING AND MARKETING

1534 Resolving Conflict Between Marketing and

Manufacturing: Results from a Sample SurveyIke C. Ehie

1537 Enhancing the Effectiveness of Product Profilingwith Simulation

Scott R. Swenseth and John Olson

[PM63-T4]

IMPROVING INSTRUCTION IN TECHNOLOGY

MANAGEMENT AND MRPII

1540 Educational Needs in Technology Management:Knowledge and Skill RequirementsDebasish N. Mallick and Abhijit Choudhury

1543 Production and Operations Simulation (POSIM)Exercise: A Methodology for Teaching the

Principles of Manufacturing Resource PlanningPeter Haug and Mark C. Springer

1546 The Manufacturing and Technology ManagementProgramme at Lincoln University: Teamwork in

Action

Jeff E. Heyl

[PM64-T4]

LOT SIZING

1549 New Heuristics for Dynamic Lot Sizing Problems

with Variable Unit Costs

Tianbing Qian and Philip C. Jones

1552 Learning Complementarity in the Multi-Item

Capacitated Lot-Sizing Problem

Eleni Pratsini

1554 Dynamic Batch Sizing in an Unbalanced Job ShopRobert A. Ruben and Farzad Mahmoodi

P/OM: SERVICE

[PS1-S3J

SERVICE QUALITY MANAGEMENT

1557 A Conceptual Model of Service, Quality, Value,

Satisfaction, and LoyaltyScott E. Sampson

1560 Pre-Test for Quality Program ImplementationChristine M. Wright, Charlene G. Rigglc and Brian

G, Wright

1563 Quality Management Practices in Services: A

Factor AnalysisRavi S. Behara and David E, Gundersen

[PS12-S4]

1566 WORKSHOP ON THE INTERNET PART ONE:ACCESSING THE INTERNET

Ismael G. Dambolena and Larry C. Meile

[PS3-S4]

SERVICE STRATEGY

1567 Hospital Operations Strategy: CompetitiveCapabilities and Performance

Timothy W. Butler and G. Keong Leong

1570 How Location, Strategy, and TechnologyInfluence Hospital Performance

Susan M. Meyer, Peter T. Ward, G. Keong Leongand Timothy W. Butler

1573 Operations Agility and Market Leadership in

Services: An Exploratory Study of CompetitiveCapabilities and Performance

Larry J. Menor, Aleda V. Roth and Charlotte H. Mason

[PS5-M2]

TABLE TOPICS: SERVICE MANAGEMENT

EDUCATION

1576 Enriching the Services Management Course with

'Plant' Tours

Ramon M, Haynes

1576 Teaching Service Management

Mark Wermus

1576 Undergraduates Learn Through Observationsand Interviews

Margaret G. Cunningham

1576 An Interactive Electronic Learning Environment:

The Business Classroom for the Year 2000

James T. Wood, Ronald L. Berry and Donna Luse

1577 Organizational Environmental Scanning:Considerations for the Use of the Internet and

World Wide Web as Part of a ComprehensiveApproachBruce J. Neubauer, Jean Lutt and Timothy P. Garvin

[PS6-M2]

TABLE TOPICS: SERVICE QUALITYMANAGEMENT

1578 Linking Empowerment, Discretion, Service

Quality, and Customer Satisfaction

David M. Lyth and Robert Johnston

1578 Transforming a Computer Services Culture

Through Total Quality Management

Glenn H. Gilbreath, Steven A. Salt/.berg and C.

William Cowles

1578 The Relationship Between Customer Satisfaction

and Waiting Time; Disconfirmation, Expectation,and Actual Waits

Mark M. Davis and Janelle Heineke

1578 Implementing Strategic Service Vision UsingQuality Function DevelopmentFariborz Y. Partovi

1579 Grouped Storage Policies in Order PickingOperationsCharles G. Petersen II

xiv

[PS7-M2]

TABLE TOPICS: HOSPITAL MANAGEMENT

1580 K-C Model of Customer Contact: A First

Hospital Field Test

William L. Smith

1580 Quality Management in Veterinary MedicalHealth Care

Binshan Lin

1580 Application of Quality Control Charts for aStudent Health Care Center

Cem Canel and Marsha M. Krigsvold

1580 Ethical Issues in Purchasing: A Field Study of

Michigan HospitalsJaideep Motwani, Ashok Kumar, James J. Jiang and

Zubair M. Mohamed

[PS8-M2]

SERVICE QUALITY DYNAMICS

1581 Modeling the Dynamics of Service QualityRavi S. Behara

1584 Service Customers' Quality Costs: Toward

Understanding the Customer's Value Chain

William E. Youngdahl, Deborah L. Kellogg and

David E. Bowen

1587 Assessing Quality in Multi-stage Service

Operations

Joanne M. Sulek, Mary R. Lind and Ann S.

Marucheck

[PS9-M3]

PROVIDING BETTER SERVICES THROUGH

ANALYSIS

1590 A Simulation Approach to Evaluation and

Implementation of Various Re-organizationalOptions: The Example of a Utility Company'sCustomer Service Operations

Sidhartha Raina and David M. Miller

1593 Service Sector Inventory Policies for Quick

Response Logistics

Richard D. Metters and Michael Ketzenberg

1596 Group Forecasting Errors for Hotels

Sheryl E. Kimes, Edward Roekaert and Yoonhyo Lee

[PS10-M4)

HOSPITAL EMPLOYEE MANAGEMENT

1599 Multidisciplinary Team Structures for Health

Care DeliverySharon B. Schweikhart and Vicki L. Smith-Daniels

1602 Work Force Scheduling and Allocation for

Multiple Departments under Demand Uncertainty

Gerard M. Campbell

1605 Capacity Resource Management in Hospitals

Ling X. Li, W.C. Benton, David A. Collier and G.

Keong Leong

1608 Hospital Readmission Within Thirty Days of

Discharge: A Quality Issue for Hospitals

Melody J. McCracken and Betty S. Coffey

[PS13-T2J

SERVICE EMPLOYEE SCHEDULING

1611 Shift Scheduling with On-Call Labor

Timothy S. Vaughan

1614 Heuristics for Assigning Individual Workers to

Labor Tour Schedules

John C. Goodale and Gary M. Thompson

1617 Server Allocation and Customer Batching in a

Down-Sizing Central Issue FacilityMichael K. Garrity, Christopher J. Wicker, Mark E.

Kraus and Jacob V. Simons, Jr.

[PS15-T4)

TABLE TOPICS: SERVICE EFFECTIVENESS

1620 A Model of Organizational Effectiveness for

Service OperationsDebra S. Seaman, John N. Pearson and Joel D.

Wisner

1620 Three Perspectives of Customer Service

Amy Z. Zeng

1620 Testing the Components of Service Recovery

Robert Johnston

1620 Comprehensive Analysis of Airport Runway

Lighting in the United States

Patrick Harkness, Jane E. Humble and Andrew

Jackson

[PS16-T4]

SERVICE TIMELINESS

1621 Client Variance and Scheduler Uncertainty in

Dynamic Appointment SchedulingThomas R. Rohleder and Kenneth J. Klassen

1624 Processing Time-Dependent Documents Througha Dual-Resource Constrained System

Michael J. Maggard, Robert A. Parsons and Joyce S.

Mehring

1627 A New Appointment Rule for Outpatients

Kum-Khiong Yang, Mun Ling Lau and Ser Aik Quek

[PS17-T4]

DESIGNING SERVICES

1629 Aligning Service Operations and Market

Requirements: Application of Service Template

R. Nat Natarajan, A. Balaram and S. Venkat Ramana

1632 Customer-Based Service Operations Managementin Hospitality Business: A Pizza Delivery IndustryExampleRohit Verma and Gary M. Thompson

QUALITY AND PRODUCTIVITY

[QP1-S2]

THE COSTS OF QUALITY

1635 Impact of Prevention and Appraisal on Defects

and Failure Costs

Stephen H. Goodman

1638 An Economic Analysis of Inspection Costs for

Mistake-Proofing Attributes

John R. Grout and Brian T. Downs

1641 Estimation and Minimization of the Loss to

Society in Unreliable SystemsFelicien Kanyamibwa

[QP2-M1]

QUALITY THEORY

1644 Toward an Empirically Derived QualityTaxonomyDavid P. Cook, Dineshchandra S. Dave and Chen H.

Chung

1647 The Performance-Importance Response Function:

Implications for Quality ImprovementPrioritization

Scott E. Sampson and Michael J, Showalter

1650 Dynamic Interaction Among Price, Quality,Durability and the Sales Rate in a Steady State

Environment: A Theoretical Analysis

David E. Mendez and Ram Narasimhan

[QP3-M2]

QUALITY STATISTICAL THEORY

1653 Determination of Lot Acceptance with InspectionErrors Due to Sampling

Edward P. Markowski

1656 Precontrol and Type I Error: A Simulation Study

Belva J. Cooley

1659 An Evaluation of Prediction Intervals for the

Future Reliability of a Software Package

Robert J. Pavur and Alan Pryor

[QP4-M2]

TABLE TOPICS: ORGANIZATIONAL ISSUES IN

QUALITY MANAGEMENT

1662 Quality Management Initiatives and Business

Outcomes: The Roles of TQM, Re-engineering,ISO 9000, and Baldrige Activities in Firms

Elizabeth A. Anderson, Basheer M. Khumawala and

Abeezar S. Tyebji

1662 Toward a Relationship of TQM and

Organizational Culture: Case Studies

Scott A. Dellana, Richard D. Hauser and JeffreyNicholson

1662 Climate and Quality: The Air National Guard

Bureau

Robert A. Orwig and J. Michael Pearson

1662 Characteristics of a Quality Team LearningCenter with GDSS TechnologyBonnie F. Daily, John P. Loveland, Art Whatley and

Charles Tapp

[QP5-M2]

TABLE TOPICS: QUALITY MANAGEMENTSYSTEMS AND FRAMEWORKS

1663 A Continuous Improvement Information System

Jeffrey L. Snow

1663 World-Class Quality Systems: A TheoreticalFramework

Roger Berry and Richard E. White

1663 Developing a Process for Problem Validation:

The Angry Customer Letter

Byron J. Finch

1663 A TQM Framework for a ManufacturingCompanyPrashanth B. Nagendra, Ramesh G. Soni, SanchoyK. Das and Ankur Upadhyay

[QP6-M2]

TABLE TOPICS: QUANTITATIVE TECHNIQUESIN QUALITY MANAGEMENT

1664 Comparison of Hospitals' Efficiency Using Data

Envelop Analysis

Buddhadev Roychoudhury and Bikash Nandy

1664 An Empirical Study of the Impact of QualityTools and Techniques on Quality Attributes and

Quality Strategies

Jayanth Jayaram, Robert Handfield and Soumen Ghosh

1664 Quality Awards and the Theory of Constraints

Timothy M. Bergquist

1664 The Role of LAV Regression in Assessing Process

StabilityJ. Gaylord May and Joanne M. Sulek

[QP7-M2]

TABLE TOPICS: THE PERFORMANCE OF

QUALITY MANAGEMENT PROGRAMS

1665 Some Survey Results on the 'Real' Barriers to

TQM

Rose Sebastianelli and Nabil Tamimi

1665 An Empirical Evaluation of Quality Managementin Small Machine Tool Manufacturers

Choong Y. Lee

1665 Results of a Large-Sample Quality Survey within

a Large Aerospace Firm

Richard A. Huff, Victor R. Prybutok, Leon A.

Kappelman, Jon Cohen and Larry Beck

1665 Survey of IS Manager's Perceptions of TQM and

Its Impact on the IS DepartmentJ. Michael Pearson, Leon D. Crosby, Ross

Hightower and Cynthia S. McCahon

1666 The Quality Self-Assessment Survey: BaldrigeWithout the Pain

Jeff E. Heyl and Chris A. Lockwood

[QP8-M2]

TABLE TOPICS: IMPLEMENTATION AND

PRACTICE OF QUALITY PROGRAMS

1667 The Implementation of TQM QualityManagement Programs in Hospitals: Strategyand Preliminary Survey Results

Sathiadev Mahesh

1667 Quality Management Practices and QualityResults

Luis E. Solis, Subba S. Rao and T.S. Raghunathan

xvi

1667 Implementation Strategies for ISO 9000 QualityManagement SystemsRajeev Arora and Rakesh K. Agrawal

1667 Practicing the TQM You Preach: MigratingProfessional Activities into Instructional

DevelopmentRichard W. Taylor and James J. Divoky

[QP9-M2]

QUALITY PRACTICES IN THE SERVICE

INDUSTRIES

1668 Motor Carrier Quality Improvement Practices

Joel D. Wisner and Ira A. Lewis

1671 Providing Service Quality Bank Branch

Benchmarks: A DEA Approach Based on

Internal Customer PerceptionsAndreas Costa Soteriou and Yiannos Stavrinides

1674 Assessment of Airline Service Quality by Passengers,Travel Agents and Airline Employees: An

Application of Social Judgement TheoryKrishna S. Dhir and Irene Lynn Wallace

[QP10-M3]

TABLE TOPICS: QUALITY AND THE

CUSTOMER

1677 Customer Expectations/Satisfaction: A Model of

Quality Criteria and the Transaction Cycle

Leon B. Crosby and J. Michael Pearson

1677 Value: The Integrating Component of TQMEllen J. Dumond

1677 Issues Affecting Quality Care in Hospitals and

Home Health Care: Suggestions for Improvement

Yunus Kathawala and Jennifer Hogsett

1677 TQM, Customer Focus and Competitive Advantagesin Selected Hong Kong Financial Institutions

T.S. Lee and Xiande Zhao

1678 QFD: A Tool for Design for QualityS. Bruce Han and Shaw K. Chen

[QP11-M3]

STATISTICAL PROCESS CONTROL

1679 An Economic Statistical Model for Control Chart

Design Under Weibull Failure Distribution

Guoqiang Zhang and Victor L. Berardi

1682 Application ofthe Back Propagation Neural

Network Algorithm to the Design of Control

Charts for Averages under Non-Normality

Junsub Yi and Victor R. Prybutok

1685 The Quality and Motivational Effects of

Implementing and Practicing Statistical Process

Control: An Empirical Investigation

Manus Rungtusanatham and John C. Anderson

[QP12-M4]

QUALITY AND BUSINESS STRATEGY

1688 Development of a Liberal Studies Course

Presenting the Decision Sciences and Total

Quality ManagementCharles A. Cooper

1691 Strategic Action Programs, Quality, and Business

Performance: An Empirical InvestigationSime Curkovic, Steve Swartz and Shawnee K.

Vickery

1694 Crafting Strategy from a Total QualityManagement PerspectiveJack S. Cook

[QP13-T1]

THE ROLE OF THE CUSTOMER IN QUALITYMANAGEMENT

1697 Consumer Issues in the Rating of Product and

Service Quality

Stephen H. Goodman

1700 A Customer Process Model for Satisfaction and

Retention

Ravi S. Behara, Gwen Fontenot and Alicia Gresham

1703 An Integrative Prioritization Process in QFD with

Modified House of QualityTaeho Park and Kwang-Jae Kim

[QP14-T1]

HUMAN FACTORS IN QUALITY MANAGEMENT

1706 A Review of Mistake-Proofing Theory and

Practice

John R. Grout and Douglas M. Stewart

1709 Ergonomics: A 'Forgotten' Methodology for Cost

Reduction and Quality Improvement in Health

Care

Lynn A. Fish and Colin G. Drury

1712 Factors Affecting Cross-Functional Team

Performance

Sanjay L. Ahire

[QP15-T1]

QUALITY MANAGEMENT

1715 Total Quality Index: A Quality ManagementProgram Evaluation Tool in Health Care

Barbara Mohebbi and Madjid Tavana

1718 A Replication Study of a Theory of QualityManagement Underlying the DemingManagement Method: The Italian Context

Manus Rungtusanatham, Cipriano Forza, Roberto

Filippini and John C. Anderson

1721 Quality Practice and Performance: The Role of

Quality Managers

Injazz J. Chen, Kenneth Paetsch and Antony Paulraj

(QP16-T21

PROCESS MANAGEMENT

1724 Application of Capability Indices to Material

Balance AccountingSameer Prasad and Ayhan Calis

1727 Measuring Process Capability—Alternative Measuresto the Capability Indices Presently in Use

Lawrence L. Magee and Helmut Schneider

1730 It's the Process: A Philosophical Foundation for

Productivity and Quality Management

Chen H. Chung

xvn

IQP17-T2)

TQM AS IT RELATES TO CORPORATE

CLIMATE AND CULTURE

1733 An Empirical Investigation of the Association

between Organizational Climate and QualityManagement Practice

Chu-Hua Kuei, Christian N. Madu, Chinho Lin and

Min H. Lu

1736 TQM and Corporate Culture: An EmpiricalExamination

Scott A. Dellana and Richard D. Hauser

1739 The Success and Failure of TQM: A Cultural

PerspectiveYue Zhang, Mei Zhong, Cheryl Woehr and Linda

Stetter

[QP18-T2]

ORGANIZATIONAL IMPLICATIONS OF

QUALITY

1742 Conceptualizing Organizational Implementationand Practice of Statistical Process Control (SPC)

Manus Rungtusanatham, John C. Anderson and

Kevin J. Dooley

1745 Understanding Organizational Quality Context

from a Contingency PerspectiveEverett E. Adam, Jr. and S. Thomas Foster, Jr.

1748 A Theory of Organizational Change UnderlyingTotal Quality Management PrinciplesT. Ravichandran

IQP19-T3]

INTERNATIONAL QUALITY RESEARCH

1751 Comparative Study of Quality Practices: USA,

China, and India

S. Subba Rao, T.S. Raghunathan and Luis E. Solis

1754 The Challenges of TQM Implementation in Less

Developed Countries

Tigineh Mersha

1757 ISO in Taiwan: A SurveyBinshan Lin, Li-Hsing Shih and Fenghueih Huamg

[QP20-T3]

THE IMPACT OF QUALITY IMPROVEMENT

PROGRAMS

1760 Measuring the Impact of ISO 9000 on CorporateQuality

Yasemin Aksoy and Peter G. Schaedel

1763 Baldrige Award Announcement and Shareholder

Wealth

Ranga V. Ramasesh

1766 The Implications of Sourcing Practices on ISO

9000 RegistrationBarbara E. Withers, Maling Ebrahimpour and Neset

Hikmet

[QP21-T3]

SUPPORT SYSTEMS FOR QUALITYMANAGEMENT

1769 Utilizing Radial Basis Function Neural Networksto Recognize Shifts in Correlated ManufacturingProcess Parameters

Deborah F. Cook and Chih-Chou Chiu

1772 A Study of Supervisor's Participation in QualityEfforts in U.S. and Canadian ManufacturingFirms

Damodar Y. Golhar, Satish P. Deshpande and

Sanjay L. Ahire

[QP22-T4]

PRODUCTIVITY ANALYSIS

1775 Efficiency of Complex Systems ThroughBenchmark Comparison

Seyda Z. Deligonul

1778 Achieving Higher Productivity in Lower-LevelJobs: Is Basic Skills Training the Answer?

Dorothy Lang and Ursula Wittig-Berman

[QP23-T4]

THE EFFECTIVENESS OF QUALITYMANAGEMENT PROGRAMS

1781 Quality Programs and Defect Rates: The

Isoquality RelationshipJuan J. Gonzalez

1784 An Empirical Study to Test the Impact of the

Criteria Weights Implied in the Malcolm BaldrigeNational Quality Award on Firm Performance

and Customer Satisfaction

Darryl D. Wilson and David A. Collier

1787 Competitive Advantages of Quality ManagementPrograms: A Study of the Manufacturing Sector

versus the Service Sector for the Fortune 1000

CompaniesCharles R. Gowen III and William J. Tallon

from POM [PM30-M3]

1790 Acquiring Worker Flexibility in the Presence of

Learning and Forgetting Effects

Hemant V. Kher, Manoj K. Malhotra, Patrick R.

Philipoom and Timothy D, Fry

xvm