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Game Master: Anna De Los Reyes

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Cocoy Litonjua

Angel Catbagan

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Team Norman

Team John

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Q2 Survey Results & Engagement Activities

Author: Serve Associates Work Stream

Department: Digital Operations

Date: May 2015

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Agenda

• Survey Results

• Upcoming Initiatives

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Survey questions were tailored to focus on engagement activities and associate satisfaction

Comments:•Hopefully more rewarding prizes will be given e.g. promoter call you’ll receive a prize•I haven't experienced too much adhoc in the morning shift •there are only few associates who were able to win

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Survey questions were tailored to focus on engagement activities and associate satisfaction

Comments:•All of the above•more adhocs, presence and support will hype the morale of each individual•I wish it doesnt take very long to receive GC right when you were told you won it.

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Survey questions were tailored to focus on engagement activities and associate satisfaction

Comments:•any theme that the whole team can participate•Fashion Show!•we never attended the townhall because of our schedule•Talent showcase

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Achievements:

Bronze - 68% or greater TNPS for Tech Support 1 mo. = 3 tickets

Silver - 68% or greater TNPS for Tech Support 2mos. = 5 tickets

Gold - 68% or greater TNPS for Tech Support 3mos. = 10 tickets

Individual Goal – 68% or greater TNPS for Tech Support calls lets you qualify for the

monthly draw

Team Goal – highest TNPS for Tech Support calls, at least 68%

To drive TNPS for Tech Support Calls towards the 68% ME goal

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Note: - bronze can only bid in the bronze category- silver can bid silver and bronze category- gold can bid ALL 3 categories *they can win multiple times per category

Bronze – IPad Mini

Silver – Go Pro

Gold – IPhone 6

June - August

Individual - 2500 Abenson GC (3 winners monthly)

Team – 2000 Team Funds

*If no team hits 68% team funds to be carried over to the next month

*Eligibility – No Written CA and above