1st american storage presentation
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1st American Storage PresentationTRANSCRIPT
1st American Storage
1st American Storage ®A “People 1st”
Management Company(8-2014)
PerformanceThrough our PEOPLE !
Double digit occupancy growthDouble digit revenue
growth
Increasing the BOTTOM LINE!
( E v e n I n A D o w n E c o n o m y )
Performance is what our PEOPLE are all about!
Through our in-house marketing strategies and People 1st management solutions, the 1st American Storage team has
delivered above market results to our clients year after year.
American Spectrum Realty, Inc.A Public Traded Company
We have a national presence while maintaining a local perspective. We are a professional firm who prides itself on
providing personalized service. With offices throughout the US, we have the ability to respond quickly to your properties’ needs.
American Spectrum Self Storage Management, LLC
2010 2011 2012 2013
Portfolio Occupancy Growth
2010 2011 2012 2013
Portfolio Revenue Growth
2010 2011 2012 2013
Portfolio NOI
2010 2011 2012 2013
Portfolio Value
2010 2011 2012 2013
Distributions
Testimonials
You guys have gone WAY beyond my expectations for this property. How quickly you fixed the important issues and grew occupancy at the same time. Your people are the best! I will tell all my investor friends that you guys are truly a TURN-AROUND-TEAM!!!
- Georgia LLC Investor
We are so grateful to the American Spectrum team for having such a dedicated and experienced professionals to handle this for us. Thank you
again for all your hard work and dedication. You definitely are our
'Superman'!
- Bob & Chris Storage Owner
My friends and I were looking to invest in storage and at first, I thought you guys really didn’t
want to sell us a property, however when you did find one, OMG was this a great find! We are now looking at two or three
more. You guys are flat AWESOME! Thank you 1st
American Storage.
- Ben Storage Investor
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Testimonials - 2
Todd has gone above and beyond the call for our property. Every time he said he was going to send me a report or fix an issue at the property it was done. I am very pleased with your company and will refer all my investor friends to 1st America. Thank you Todd for all the hard work. Looking forward to next years results!
- Beverly Property Owner
You guys have done a FANTASTIC job with this property! Not only are we very pleased, we are also making money along the way.
Thank you TEAM!
- Charles Storage Owner
I was amazed at all the other services you offered us. I never
expected to actually be marketing and branding my
property for future growth. You guy s are not only storage
operators, you are financial investors! Great job, keep up the
fantastic results..
- Nick TIC Investor
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Organizational Structure
American Spectrum Self-Storage Management, LLC
Investor Services
Accounting
Controller
Storage Accounting
Marketing
Graphic Designer
Brand consultant
Property Management
Regional Manager
Regional Manager
Regional Manager
Insurance Services
Advisory Services
Executive Team
G. Wayne Reyes, CPMPresident, American Spectrum Management Group, Inc.
Mr. Reyes has more than 25 years of experience in management, leasing, construction and allied
accounting for portfolios of office, industrial, retail and multi-family properties in Houston, Austin,
San Antonio, Dallas and Corpus Christi. As President, Wayne’s responsibilities include evaluating
and implementing pro forma performance, meeting target leasing goals and overseeing the
property management and leasing operations for all owned and third party properties throughout
the country. Wayne´s career involvement in the commercial real estate market includes having
twice served as President of the Houston Chapter of the Institute of Real Estate Management
(IREM). He holds a Texas real estate broker´s license and the designation of Certified Property
Manager (CPM®). He attended Texas State University.Todd GreskyVice President, Asset / Operations American Spectrum Self Storage Management
Todd Gresky joined American Spectrum in July 2010 as Regional Manager in the self Storage
Division for Houston and Ft. Worth. He was then promoted to Director of Operations overseeing
the entire self storage portfolio while supervising 40 properties in nine states. Todd has 22 years
of multi-unit management experience and most recently six years in the storage industry, which
include District Manager with Public Storage, a public company. Todd’s focus is to increase
occupancy, revenue and net operating income for the 1st American Storage properties while
streamlining operations of the Storage Division. Todd has a bachelor’s degree in business
management, having graduated with honors from Texas Christian University.
Chris Castillo Regional Manager
Chris Castillo joined American Spectrum in October 2012 as Regional Manager in the Self Storage Division.
Chris currently oversees storage facilities in Texas, Arizona, Nevada and California. His focus is on increasing
revenue, occupancy, people development and setting standard operating procedures. Chris has 12 years of
multi – unit management experience, and three years in the storage industry, which include Public Storage, a
public company.
Regional Managers
Kimberly Van Doren Regional Manager
Kimberly (Kim) joined American Spectrum in December 2010 as a Property Manager in the Self Storage Division. Kim has over 15 years experience in customer service, retail sales, and office management. Kim’s focus is on increasing revenue, occupancy, and providing a great place to work while serving our customers. In July 2013 Kim was promoted to Storage Division Training Manager a position where she was instrumental in reinforcing the knowledge and execution of our day to day processes within the entire division. Kim has since been promoted to Southeast Area Manager. Kim attended Keiser University in Port Saint Lucie, Florida.
Roddy Camper Sr. Regional Manager, National Brand Manager
Roddy has more than 25 years of management experience in retail, hospitality and storage industries. The last
16 of those years include multi-unit management experience in all three industries with sales and profit
growth in every industry. Roddy’s mission is to help build a world class management company focused on
best experience for the customers, best place to work for the employees and consistent profitable sales
growth for our investors. Roddy has a master’s degree specializing in organizational leadership and a
bachelor’s degree in psychology along with membership in two honor societies.
Bragging Rights!• Top TEN Occupancy growth properties:• Name: Occupancy at start: Occupancy as of July 2014:
• Tampa 42% 96%• Ocala 47% 81%• AAA Friendly 61% 93%• Mason Rd. 62% 91%• Ft. Worth NW 59% 87%• Barksdale 57% 85%• Blanco Rd. 62% 89%• You Secure71% 95%• Conroe 74% 97%
Just a side note, all properties have Positive occupancy growth!
Services we provide to YOU!
Full Service Partnership
• Property Management
• Accounting & Reporting
• Investor Relations
• Vendor support
• Risk Management
• Maintenance & Construction
• Advisory Board
• Marketing & Branding
First Class Investor Portal
We strive to bring you the latest in today’s technology and convenience. First Class is a web-based portal that allows property owners to stay up to date on property and market performance by reviewing monthly reports, listening to conference calls, and viewing your recent correspondence.
Accounting / Reporting
Monthly ReportsOur comprehensive monthly report includes all pertinent property financials, such as the income statement, balance sheet, bank statements, etc.
Quarterly ReportsOur quarterly reports are complete property overview with detailed explanation of performance, marketing initiatives, and operational summaries. Quarterly reports also outline any new initiatives for the upcoming quarter.
Conference CallsWe conduct annual conference calls to keep you up to date on your properties. These calls ensure that you’re well informed of operations and performance. They’re also posted to First Class.
Monthly Distributions can be set up on direct deposit
Investor Services
A First Class is an online portal that allows investors to access property information from the web, 24/7. Simply logon with a secure username and password to stay up to date on property and market performance by reviewing monthly reports, listening to conference calls, and viewing your recent correspondence.
What’s uploaded to First Class?
• Property Snapshot
• Monthly Reports
• Quarterly Reports
• Correspondence
• Conference Call .wav files
• Financial Documents
https://firstclass.asrmanagement.com/
First ClassScreenshot
A
Vendor SupportNational Vendor’s
• Chateau• Staples• HD Supply• Orkin• Ozarka
• Overhead Doors• Schwarz Supply Source• U-Haul products• And more…
We have Local Vendor’s to cover…
• HVAC • Roofing • Siding
• Pylon signs• Electrical• Lighting• Security• Gates
• And more…
Risk Management
We can typically save our clients what they pay us in management fees
by bringing them under our master policy.
• Claim Management (both general liability and property claims)
- Dedicated Liaison
- High Settlement Negotiation
- Contractor referrals
- Scope of Work Research
- Ensure Lender Compliance
• Annual Assessments
• Insurance Subrogation
• Training for Property Managers
• Coverage Rate Negotiation
- Economies of Scale
- Reduced Premiums
MarketingIn-House Marketing Department
• National Marketing Campaigns• Signage• Banners• Feather Flags• Property Brochures• Websites• Search Engine Optimization• Online Marketing• Grassroots Local Marketing• Listing Sites
Producing these materials in-house saves our clients significant money.
Property Websites
Call Tracking & Reporting
Real Time Availability
Online Reservations
Online Rent Payments
Facility Photos
Coupons, Hours, Contact Info
Storage Calculator
Live Chat Support
Testimonials
User Friendly
Integrated with SiteLink
Monthly SEO Reporting
www.1stAmericanStorage.com
Case StudyFT. WORTH NORTHWEST564 units 63,025 SF
• Assumed the property and asset management in Jan 2010
• 59% Occupancy• $500k Shortfall on Loan Maturing Jan 2011• Deferred Maintenance• Suspended Distributions
• Training Programs• Reduced Expenses, Increased Efficiency• Brand Leveraging for Reduced Costs• Negotiated 1 Year Loan Extension
• Occupancy Increased to 91%• Revenue Rose 22%• NOI Improved 40%• Restored Distributions
Challenges:
Solution:
Result:Fort Worth, TX
Negotiated a dollar-for-dollar refinance and reduced the Interest Rate
Strategic Partnerships
These alliances ensure that your customers receive the complete storage experience at minimal cost to you.
Site Link
Real Time Info
Customized Reporting
Data Management
Reduce Costs
Lead Tracking
Retail Management
Reduce Theft
Save costs through integration
Most popular self-storage property management software used at over 8,000 facility locations.
Tenant Insurance
Transfers the risk from your P&C insurance to your tenants. Provides the owner /manager and tenant peace of mind Provides an insurance bridge between the owner/manager
and tenant.
A high sell-through percentage of tenant insurance will substantially increase your storage facility’s monthly income and
overall value
Average $10 per move in
The Great American Tenant Insurance Program protects your tenant’s belongings while giving them the peace of mind of having their items
covered by an “A” rated, 100 year old insurance company.
Improved Retail Displays
Offer a full line of moving supplies
Increase Retail Sales from $8 to $35 per move-in
BEFORE AFTER
Retail Sales
Moving Trucks
Contracts with U-Haul, Budget & Penske
Trucks increase traffic to facilities
Increased internet exposure
Increased retail sales
Provide complete customer-service
Storage trucks at each property
Online Marketing
Content Management System
Call Tracking Number
Monthly Reporting
Increased Internet Visibility
Individual Facility Page
Average 120 calls & 10 reservations per month
(portfolio wide)
Content Management System
Call Tracking Number
Monthly Reporting
Increased Internet Visibility
Individual Facility Page
Average over 300 visits online and 9 reservations per month
(portfolio wide)
1st American Storage Advantage
Seasoned Experience • More than 85 years of combined self-storage experience• Approximately 22,000 units and nearly 3.4 million square feet of self-storage under management• Backed by a publicly traded company with access to significant sources of capital
Expert Service• Turnkey approach to loan restructuring & financing• Practical investment solutions to maximize financial performance• Creative solutions to investment challenges
Increased Performance• Premium internet presence and marketing strategies designed to drive traffic• Revenue management system proven to increase retail sales and maximize pricing strategies• Cutting-edge technology systems implemented to increase efficiency and control costs
1st American Storage ®“People 1st”
www.1stAmericanStorage.com