Project Title: Soochna Seva – Facilitating Information flow and management of Public Schemes for citizen Empowerment and Good Governance in backward districts in India

Project Period: 1st Jan 2014 - 31st Dec 2018

Reporting Period: 1st Jan 2015- 31st Dec 2015

Project Locations: Barmer (Rajasthan), Tehri Gharwal (Uttrakhand), Ranchi (Jharkhand), Guna (MP) and West Champaran (Bihar)

Introduction

Schemes & Populations

• Sector Targets –Education, Health, Livelihood, Employment, Financial Inclusion and Social Security

• Schemes Focused – State & Central Government

• Target Population Group – 50,000 BPL Families in five District in five year & 2,000 Families in one year in one District.

Contd….. Scheme Covered

Key Sectors

Key Schemes & Programs No.

Health Janani Suraksha Yojana, Maatri Shishu Yojana, Indira Gandhi Matriva Sahyog Yojana, Mission Indradhanush Scheme, Subh Laxmi Yojana, Iron and Folic Acid Supplementation (WIFS) programme, Swajal Pariyojana

8

Education Integrated Child & Development Scheme, Scholarships, MDM, Disability Allowance, SSA, Anganwadi Admission 6

Social Security

Olg Age Pension Scheme, Widow Pension Scheme, Indira Awas Scheme, Kanya Vivah Yojana, Disability Pension Scheme, Pariwar Labh, RSBY, Sukanya Samridhi Yojana, Ladli Laxmi Scheme, Tendu Insurance, Appapurna Scheme, Tendu Bonus, MM Majdoor Suraksha Yojana, Disability Merriage Anudan, Palanhar Scheme, Peddy Scheme, Home Compensation., Karyashala Yojana, Krishi Anudan, CM Relief Funds, Subh Laxmi Scheme, HIV Pension, Divorce Pension, Widow & Daughter Marriage Scheme, Food & Security Scheme, Annapurna Scheme, Yojana Banao Abhiyan, Nanda Devi Kanya Dhan Yojana, Gaura Devi Kanya Dhan Yojana,

29

Livelihood & Employment

PMKVY, Irrigation Well, Yuva Swarozgar Scheme, Nandan Phal Udyan, CM Nishakt Jan Swarozgar Scheme, Vishwas Yojana, Horticulture subsidy, Sri Vridhi Yojana, MGNREGA, Surajdhara scheme, Earthquake Compensation, Matasya Scheme,

12

Financial Inclusion

PMJDY, PMSBY, PMJJBY, APY, Bhamashah Scheme, Kanya Suraksha Scheme, Swach Bharat Abhiyan, Diesel Anudan Scheme, Crop Compensation Scheme, Land Encroachment, Kisan Credit Card, Widow honor scheme, Cycle Distribution to ASHA, Crop Compensation Scheme, Mudra Scheme, Pahal Scheme,

16

Institutional Schemes

Child Vaccination, Animal Vaccination, NSV, Hep-B, TB, Medicine Distribution, Medical Check-up, NRC Referral, Seed Distribution, Eye camps, Hand Pump Repairing, Hand Pump Installation, Medicine for Seed treatment, Bhukhand Avantan Avedan, Muktidan Teenshed, School Building Construction, Transfarmer repairing, Livestock Treatment, CC Road Construction, Grievance redressal

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Documentation

Aadhar Card, Birth Certificate, BPL Card, Residential Certificate, Caste Certificate, Bank Smart Card, LPC, Creamy Layer, Death Certificate, Election Voter ID Card, Disability Certificate, Income Certificate, Farmer Credit Card, Farmer Card, SB Account, Patwari Certificate, Unmarried Certificate, Notary, Ration Card, LPG Connection, Affidavits, Kisan Vikas Patra, Health Card, Transfer Certificate, Bus Pass, RTI, Smart Card, Astha Card, Bonafied Certificate, Rail Pass, Electricity Connection,

31

Results

NO. OF REGISTERED BENEFICIARIES 2015

Financial In-clusion

Education Livelihoods & Employement

Health Social Security Institutional Schemes

Documents Total0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000

Regi

stra

tion

ENTITLEMENT RECIEVED 2015

Finan

cial In

clusio

n

Educati

on

Liveli

hoods & Em

ployemen

t

Health

Socia

l Secu

rity

Institutional

Schem

es

Documen

tsTo

tal0

50001000015000200002500030000350004000045000

No.

of

bene

ficia

ries

Category Wise Conversion (%)

91.66%

99.86%

74.09%

97.19%

61.99%

77.73%

85.44%

84.02%

TotalDocumentsInstitutional SchemesSocial SecurityHealthLivelihoods & EmployementEducation

Male/FemaleCategory Application Submitted Application Approved

Category Male Female Total Male Female Total

Financial Inclusion 7438 8691 16129 6490 8294 14784

Education 1406 1519 2925 1404 1517 2921Livelihoods & Employement

1255 1041 2296 890 811 1701

Health 2379 2128 4263 2328 2059 4143Social Security 4196 5809 9970 2356 3824 6180Institutional Schemes 171 67 238 150 35 185

Documents 6594 6182 12765 5454 5452 10906

Total 23439 25437 48586 19072 21992 40820

INNOVATIONS

I . Nagrik Sahayata Kendra/Call Centre • One point citizen information and grievance

registration number• Information support in local language • Call back feature to enquirer • Call database and call recording feature• The call centre number is 8130313910

i. Home Page

ii. Status of call logs

iii. Details of missed calls

II. 100 Days ‘Transparency and Accountability Yatra’

III. MIS• Database of all registered and converted

beneficiaries of soochna seva program. • Also contains log features of soochna vahan,

soochna seva event, camps, meetings and visitors.

• A glimpse of MIS can be seen in next slide

i. Home Page

ii. Add beneficiary section

iii. Add event, camps & meeting details

ROM FINDINGS• A highly relevant intervention, in line with both GoI key policies and priority needs of the

target group. • Implementation is largely on track, with no significant deviations from the initial

timeline. The budget revision was timely, at the very beginning of the implementation period, and was well-justified. However, some clarifications may be needed as to the precise use of financial inputs, e.g. as to the deployment of human resources.

• Project outputs are being delivered largely as planned. Two of the three Expected Results are likely to be achieved, whereas the future of the Soochna Seva Framework (Expected Result 3) should now be duly prioritised.

• The project is generating a wealth date which, however, do not seem to be fully utilised at present.

• The current curriculum of the digital literacy classes provided by SSKs is unlikely to contribute: (i) the acquisition of useful skills by trainees; (ii) contribute to the sustainability of the Soochna Seva Centers.

• So far, the focus has been on setting up a system for the delivery of services under government schemes, whereas more attention could be paid to work with communities and public authorities over the remainder of the project.

• While the project has just entered its third year of implementation and there is still time ahead, the sustainability of the Soochna Seva Framework is likely to prove the single biggest concern in the future.

VISIBILITY • Quarterly Soochna Patra (Monthly Newsletter)• IEC display at various places in the catchment area• Branding of Soochna Seva Kendra (SSK) • Visibility via Social Media and Print Media • Regular updates on Project Website & Jan Soochna Portal.• Visibility Seminars at Five Locations - The main goal of

the seminars was to build deep conceptual understanding of the public schemes, programme and process to avail the information and entitlement benefits. The target audience were public representatives, govt. administration, NGOs, SHGs, ASHA, ANM, Bank Officials, Beneficiaries etc.

CHALLENGES• People are either not aware or partly aware of the eligibility

criteria• Phone numbers/Cellphone numbers are temporary• Non-disclosure of social status – SC/ST, Minority, OBC• Transfer of goverment officials • Lot of efforts goes in developing supporting documents like

aadhar card, voter id etc. • Middlemen charging fees for forms and services which are

otherwise free • Threat to ground team (by the locals) when there is a positive

change in some institution because of Soochna Seva• Migration to cities

FINANCE AND CONTRACTTotal cost of the project 1,067,750.00 EUREC contribution 89.91%Duration 60 monthsStart date 1/1/2014End date 31/12/2018

CostsContract Budget

Actual expenditures

Actual expenditures

Balance

  All years Year 1 Year 2  1. Human Resources 412,452.00 87,180.00 46,714.00 278,558.002. Travel 51,550.00 11,974.00 3,946.00 35,630.003. Equipment and supplies 141,314.00 26,319.00 116,398.00 1,403.004. Local office /Action costs 156,829.00 22,535.00 4,835.00 129,459.005. Other costs, services 110,969.00 13,832.00 10,775.00 86,362.006. Other 124,976.00 52,638.00 8,536.00 63,802.007. Subtotal direct costs of the Action (1-6) 998,090.00 214,478.00 191,204.00 592,408.008. Contengency reserve       0.009. Total direct eligible costs 998,090.00 214,478.00 191,204.00 592,408.00

10. Administrative costs (maximum 7% of 9, total direct eligible costs of the Action)        Total eligible costs 998,090 214,478.00 191,204.00 592,408.00

COLLABORATIONS • Qualcomm • ORACLE• MKSS • District Admin Tehri Gharwal and West Champaran• Kisan Call Centre

Expectations from other 13 partners – • Jointly organize seminars/conferences with Partners working in

common Districts• Building database of schemes

ANY OTHERS • Integration of Panchayat Soochna Seva

Kendra• Setting up mobile units through Soochna

Vahan • Soochna Seva Tool Kit

SSK images

Images of Camp & Community meeting

Media Coverage

Social Media- Watsapp, Facebook, Twitter