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This qualification is part of a suite endorsed by CIMSPA, which supports an individual’s personal development

within the industry

1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF)

Qualification Specification Version 5: 07 March 2017

This document is designed to be viewed on a computer and contains hyperlinks which will not be available if printed. This specification must be read by all relevant personnel within recognised centres approved to offer this qualification. It contains the Qualification Approval Conditions which must be complied with and should be read in conjunction with the 1st4sport Centre recognition Conditions. Tutors, assessors and verifiers should also comply with the following addendums to ensure full deployment of the standards required to be maintained: The Learner Pack The Tutor, Assessor, Verifier Guidance

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© Coachwise Ltd, 2017

This document is copyright under the Berne Convention. All rights are reserved. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted

under the Copyright, Designs and Patents Act 1998, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,

electronic, electrical, chemical, mechanical, optical, photocopying, recording or otherwise, without the prior written permission of the copyright owner. Enquiries should be addressed to

1st4sport Qualifications.

1st4sport Qualifications Coachwise Ltd Chelsea Close

Off Amberley Road Armley Leeds

LS12 4HP Fax: 0113-231 9606

Email: [email protected] Website: www.1st4sportqualifications.com

1st4sport Qualifications is recognised as an awarding organisation by the UK regulators

Ofqual, Qualifications Wales, CCEA and SQA Accreditation. 1st4sport is brand of Coachwise Ltd, the trading arm of The National Coaching Foundation (known as sports

coach UK), the UK-registered charity leading the national development of coaches and the coaching system. Any proceeds go directly back to sports coach UK to help them develop

and advance sport nationwide.

National/Qualification Accreditation Number: 600/2685/6

Qualification accreditation date: 21 July 2011

Specification publication dates:

V1 27 January 2012: Initial specification V2 22 September 2012: Reformatted to meet new style. No technical amends made

V3 1 November 2014: All content rationalised and Conditions redeveloped to encompass evidence requirements V4 18 December 2015: Amend Review and certification end dates

V5 07 March 2017: Unit Specification added into appendix, no technical amends made

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Contents

List of contents Page

Introduction to 1st4sport Qualifications

Qualification regulation details and dates Qualification structure and units

1

Qualification Purpose Statement

Overview Progression Support

3

Qualification Approval Conditions: Section One - Qualification Resources

QCON 1.1 Qualification workforce capacity and ratios QCON 1.2 Qualification administrator QCON 1.3 Qualification coordinator QCON 1.4 Qualification tutors QCON 1.5 Qualification assessors QCON 1.6 Qualification internal verifiers QCON 1.7 Qualification delivery sites, facilities and environment QCON 1.8 Qualification equipment and clothing QCON 1.9 Qualification materials QCON 1.10 Qualification fees

4

Qualification Approval Conditions: Section Two - Administration, initial assessment and inductions

QCON 2.1 Course/programme administration QCON 2.2 Learner enrolment, agreement and registration period QCON 2.3 Learner eligibility and pre-requisites QCON 2.4 Learner eligibility and barriers to access QCON 2.5 Learner inductions

10

Qualification Approval Conditions: Section Three - Training and Assessment

QCON 3.1 Training and assessment hours QCON 3.2 Training and assessment programme QCON 3.3 Assessment specification QCON 3.4 Assessment tools QCON 3.5 Assessment eligibility QCON 3.6 Assessment process QCON 3.7 Eligibility of learners for special consideration QCON 3.8 Eligibility of learners for certification QCON 3.9 Reassessments

14

Qualification Approval Conditions: Section Four - Internal Quality Assurance

QCON 4.1 Internal verification strategy QCON 4.2 Internal verification sampling QCON 4.3 Internal verification interventions

19

Communications and Contacts

21

Appendix A: Unit Specifications for the 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF)

22

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Introduction to the Qualification The 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF) sits on the Qualifications and Credit Framework (QCF) and is solely awarded by 1st4sport Qualifications as the recognised awarding organisation. The 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF) is one of a number of outdoor related qualifications awarded by 1st4sport Qualifications. Qualification Regulation1 Details and Dates

Qualification Title Qualification No. GLHs Level Credit

1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF)

600/2685/6 57 2 10/11

Regulation Dates

Qualification regulation start date 21 July 2011

Qualification review date 31 December 2017

Certification end date 31 December 2019

Qualification Structure and Units The Level 2 Award in Introductory Work in the Outdoors (QCF) comprises two mandatory units of assessment and four optional units of assessment. To qualify for the Level 2 Award in Introductory Work in the Outdoors (QCF), learners must achieve a minimum of 10 credits, five credits from the two mandatory units and a minimum of five credits from one of the three optional unit groups. If Optional Unit Group 3 is selected, learners must complete both units, giving a total of six credits. Achievement of the qualification is normally through attendance on a programme of training and assessment. The unit specifications for the 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF) are contained within the appendix of this Specification.

Mandatory Units

Title Accreditation No. GLH Level Credit

General induction for outdoor centre staff

J/600/3821 18 2 3

Essentials of customer care for outdoor centre staff

D/600/3825 3 2 2

Optional Unit Group 1

Organising participants at an outdoor centre

Y/600/3824 36 2 5

1 This qualification is equivalent to Level 3 on the European Qualifications Framework (EQF). Further information about the EQF can be found through this link.

http://ec.europa.eu/ploteus/search/site?f%5b0%5d=im_field_entity_type%3A97


Title Accreditation No. GLH Level Credit


Working in hospitality and support at an outdoor centre

T/600/3829 36 2 5


Organising an activity session at an outdoor centre

H/600/3826 36 2 5

Responding to health emergencies for outdoor centre staff

K/600/3827 8 2 1


Qualification Purpose Statement Overview What does this qualification cover? The objective of the 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF) is to provide a benefit to learners through an introduction into working within the Outdoor Industry in a variety of different roles. Therefore, this qualification will help to prepare learners for employment in the Outdoor Sector. The qualification is designed to support the Apprenticeships programme in the Active Leisure and Learning Industry, developed by SkillsActive, the Sector Skills Council for the industry. This qualification is part of a suite endorsed by Institute for the Management of Sport and Physical Activity (CIMSPA), which supports an individual’s personal development within the industry. It should be noted that the qualification does not imply a readiness for employment. It is designed to complement a programme of study and achievement of other qualifications that will prepare learners for employment in the Outdoor Industry. Who is this qualification designed for? This qualification is designed for learners who wish to prepare for future employment in the Outdoor Sector. Although this qualification does not imply a readiness for employment, it is designed to complement a programme of study and achievement of other qualifications that will prepare learners for employment in the Outdoor Industry. Progression What could this qualification lead to? Learners achieving this qualification may consider, after an appropriate period of gaining experience in working in the outdoors, the following progression options:

1st4sport Level 2 Certificate in Introductory Work in the Outdoors (QCF)

1st4sport Level 2 Award in Employment Awareness in the Outdoors (QCF)

1st4sport Level 3 Certificate in Employment Awareness in the Outdoors (QCF)

Coaching or Instructing qualifications within the Outdoor Sector.

Learners should look to develop their learning and knowledge of working in the outdoors by working with other, more experienced, colleagues. Following a period of practice, learners may choose to develop their skills by participating in continuing professional development (CPD) opportunities offered within the Outdoor Sector. Support Who supports this qualification? This qualification has been designed to ensure it is fit for this purpose on the basis that the Sector Skills Council (SSC) for Active Leisure, Learning and Well-being (SkillsActive) has developed new units and sourced existing units on the QCF to create this qualification in consultation with Industry experts to ensure the technical components were provided by those working directly within the Outdoor Sector. End users for the qualification were therefore consulted with to ensure that it will effectively prepare learners for employment in the future.


Qualification Approval Conditions

1st4sport recognised centres are required to comply with the 1st4sport Centre Recognition Conditions. All centres who have achieved qualification approval status for this qualification are also obliged to comply with the following Qualification Approval Conditions. Failure to comply with all relevant conditions will result in sanctions being applied, which may lead to qualification approval status being revoked. Centres are advised to ensure their qualification workforce is familiar with the conditions which impact upon them, their role and responsibilities.

Section One: Qualification Resources

QCON 1.1 Qualification workforce capacity and ratios

Conditions Evidence: minimum workforce

The recognised centre is required to have a qualified and competent qualification workforce in place which includes as a minimum2: A qualification administrator A qualification coordinator At least one appropriately qualified

tutor/assessor At least one appropriately qualified

Internal Verifier (IV)3 To ensure the appropriate support for, and monitoring of, learners during practical sessions, the delivery and assessment of the qualification is recommended to operate at a ratio of one appropriately qualified tutor/assessor to a maximum of 25 learners.

Must be evidenced in the Staff section of Athena, the 1st4sport Quality Assurance System4. Each member of staff must be named and linked to the qualification and role. This information must be current at all times and include as a minimum: A qualification administrator A qualification coordinator At least one appropriately qualified

tutor/assessor At least one appropriately qualified Internal

Verifier (IV)

The qualification workforce (tutors, assessors and internal verifiers) for this qualification are required to be checked during the qualification approval process by the relevant Qualification Development Manager (QDM). The recognised centre are required to insert the staff member's details, link them to the qualification and upload their CV and relevant certificates.

Evidence: ratios

Must be evidenced through:

course/programme attendance registers for staff and learners

course/programme authorisation requests to 1st4sport

IV sampling plans and reports.

2 One person may fulfil a number of the required roles. The tutor and assessor is often the same person. 3 Internal verifiers must not tutor or assess on a course where they are completing the internal verification. 4 To gain access to Athena, please request this via mailto:[email protected].

mailto:[email protected]


QCON 1.2 Qualification administrator

Conditions Evidence: competence

The recognised centre is required to recruit and deploy a qualification administrator responsible for timely, accurate qualification administration activities. All administration activities must comply with the 1st4sport Position Statement: Qualification Administration.

Must be evidenced through: course authorisation and any related

activities learner registration and any related activities learner certification and any related

activities.

QCON 1.3 Qualification coordinator

Conditions Evidence: competence

The recognised centre is required to recruit and deploy a qualification coordinator who is responsible for ensuring compliance with the qualification approval conditions outlined within this qualification specification.

Must be evidenced through: qualification resource records (staff, sites,

learning and assessment materials) qualification administration, initial

assessment and induction records training, assessment and internal quality

assurance records.


QCON 1.4 Tutor/Assessors5

Conditions Evidence: initial competence

The recognised centre is required to recruit and deploy a minimum of one Tutor/Assessor.

The Tutor must: hold a relevant Level 2 qualification in

roles related to the outdoor industry sector or have equivalent verifiable experience

have current experience in training staff in the outdoor industry sector

have a clear understanding of the award’s structure and content and how this relates to specific work context.

Tutors are encouraged to hold a recognised teaching qualification, however, it is acknowledged that many industry experts have not had such an opportunity.

Assessors Must: hold a relevant Level 3 qualification in

roles related to the outdoor industry sector or have equivalent verifiable experience

have a clear understanding of the award’s structure and content and how this relates to specific work context

have current experience in training in the outdoor industry sector

have completed a basic vocational assessor training programme in the outdoor industry sector

have current experience of assessing staff in the outdoor industry sector

Assessors are encouraged to hold a recognised assessing qualification, however, it is acknowledged that many industry experts have not had such an opportunity. Recognised centres are required to demonstrate that they are able to access tutors and assessors with the appropriate specialist knowledge of any of the sectors for which learners require assessment, when the main tutor or assessor does not have knowledge of all the sectors being studied by learners..

Must be evidenced through: 1st4sport approval of each member of the

workforce listed as a Tutor/ Assessor via the Athena Staff tab.

Evidence: ongoing competence

Must be evidenced through: standardisation attendance and activities assessment records internal verification reports and action

responses external verification reports and action

responses (Athena).

5 An independent assessor may also be present in order to assist with impartial decisions during final assessment.


QCON 1.6 Internal verifiers

Conditions Evidence: initial competence

The recognised centre is required to recruit and deploy an internal verifier who must: hold a relevant Level 3 qualification in roles

related to the outdoor industry sector or have equivalent verifiable experience

have current experience in training staff in the outdoor industry sector

have a clear understanding of the award’s structure and content and how this relates to specific work context

have completed a basic vocational assessor/verifier training programme in the outdoor industry sector

have current experience of assessing/verifying activity staff in the outdoor industry sector

Internal Verifiers are encouraged to hold a recognised verification qualification, however, it is acknowledged that many industry experts have not had such an opportunity.

Must be evidenced through: 1st4sport approval of each member

of the workforce listed as an Internal Verifier via the Athena Staff tab.

Evidence: ongoing competence

Must be evidenced through: recorded standardisation activities internal verification records

(implementation of sampling and reports)

external verification reports and action responses (Athena)

QCON 1.7 Qualification delivery sites, facilities and environment

Conditions Evidence: sites and facilities

The recognised centre is required to have one or more delivery sites which contain facilities to support the programme of learning and assessment. These must comply with health and safety regulations and have in place appropriate access arrangements. All training and/or assessment sites must: meet the general requirements of the

appropriate health and safety regulations provide equipment and training venues

appropriate to the activities being delivered

be able to meet the appropriate health and safety and industry specific/national governing body regulations appropriate to activities being delivered

provide an appropriate learning environment, with sufficient light, heat and ventilation to ensure learners are able to learn in comfort.

Must be evidenced through: inventories and risk assessments internal verification reports external verification reports

(Athena).


QCON 1.8 Qualification equipment

Conditions Evidence: equipment

The recognised centre is required to have equipment in place to facilitate the full programme of learning and assessment which must comply with accepted health and safety practice.

The recognised centre must ensure that all learners and persons being coached wear appropriate sports apparel.

Must be evidenced through: pre-course instructions on clothing

to learners inventories and risk assessments internal verification reports external verification reports (Athena)

QCON 1.9 Qualification materials

Conditions Evidence: materials

The recognised centre is required to ensure that the Tutor/Assessors have the following materials available:

1st4sport Qualification Specification 1st4sport Tutor, Assessor, Verifier

Guidance The materials provided by 1st4sport to facilitate the training and the assessment are required to be used to promote consistency of assessment standards across centres over the life of the qualification. Where this is not appropriate to the type of learners at the centre or for a specific course/learner cohort, appropriate and credible alternatives may be agreed with the 1st4sport External Verifier.

The recognised Centre is also required to ensure that learners are provided with the a 1st4sport Learner Pack which includes the:

1st4sport CD-ROM

1st4sport assessment tasks

1st4sport folder


pre-course instructions to learners inventories 1st4sport assessment tasks which

are assessed and annotated in accordance with the 1st4sport Tutor, Assessor, and Verifier Guidance

internal verification reports and action responses

external verification reports and action responses (Athena).


QCON 1.10 Qualification fees6

Conditions Evidence: fees

The recognised centre is required to pay a £43 learner registration and certification fee per registered learner when the course is authorised with 1st4sport within the appropriate timescales. The recognised centre is required to ensure that learners are provided with information on the total cost of achieving the qualification; this should include a comprehensive package of learning and assessment and any optional costs made very clear at the point the learner enters into a contract with the centre.


pre-course marketing tools pre-course instructions through

communications to learners course authorisation requests to

1st4sport and related payment logs

6 Where recognised centres wish to authorise courses between 10 and 19 working days before the start of the course, we will automatically upgrade the course to our FastTrack service for additional £5 fee per learner (plus VAT where this is applicable).


Section Two: Administration, initial assessment and inductions

QCON 2.1 Course/programme administration

Conditions Evidence: course programme

Recognised centres should utilise the 1st4sport centre portal7 to authorise courses, register and certificate learners. All qualification administration activities must be conducted in accordance with the 1st4sport position Statement: Qualifications Administration

Must be evidenced through: course authorisation records, related

updates and communications learner registration records, related

updates and communications learner certification records, related

updates and communications

QCON 2.2 Learner enrolment, agreement and registration period

Conditions Evidence: enrolment process

The recognised centre is required to have a fair and equitable enrolment process. In doing so relevant learner information must be collected and initial assessment of learner’s eligibility be conducted. Where eligibility is confirmed, the recognised centre is required to have an agreement in place with each learner to ensure that they: conduct themselves accordingly in

accordance with the Learner Agreement/Contract sportscoach UK code of conduct

make all relevant payments understand that the registration period

for this qualification is 24 months in which time they must complete all aspects of their learning and assessment including reassessments.

attend all components of the learning and assessment programme (unless other arrangements have been made related to RPL)

comply with recognised centre policy and procedure

comply with the qualification conditions, 1st4sport policy, position statements and related processes

Must be evidenced through: learner application forms or web based

application services signed learning agreements/contracts8

7 To gain access to this system the centre needs register interest with 1st4sport and been issued a system access key of username and password. To obtain assistance or to requests this contact the 1st4sport Centre Support Team on: Tel: 0113 290 7610 Email: [email protected] 8 It is acceptable for the learner agreement to form part of a declaration within the application/enrolment form.



QCON 2.3 Learner Eligibility and Pre-requisites

Conditions Evidence: pre-requisites

The recognised centre is required to conduct an initial assessment of learners to ensure that the pre-requisites to registration and certification are considered and the outcome recorded during the application process. Prior to registration learners are required to: be at least 16 years of age be able to communicate effectively in

English9 (this includes listening, speaking, reading and writing).

There are no additional pre-requisites to certification other then successful completion of the required assessments.

Must be evidenced through: learner records containing personal

data which includes their title, name, date of birth, address, gender, nationally, ethnicity, disability and access needs

learner identity check details containing the type of proof, the reviewer’s name and the date confirmed

records of activities to check understanding of the England language (where this is deemed to be necessary).

9 Learners must be able to understand the requirements of the qualification and the information within the qualification materials in English without assistance. Where there is demand, this

qualification may also be available in Welsh or Irish.


QCON 2.4 Learner Eligibility and Barriers to Access

Conditions Evidence: access arrangements

The recognised centre is required to conduct an initial assessment of learners to consider barriers to access in accordance Equality Act 201010 and its protected characteristics. The barriers to access to this qualification which preserve the integrity, the technical requirements and safety of learners and participants include: age – individuals under the age of 16

are not permitted to attend this qualification. This serves to prevent inexperienced coaches working. As a result no adjustments to this barrier can be applied.

race – individuals who are not English, Welsh or Irish and/or those who do not speak these as a first language may be prevented from accessing the qualification if they cannot communicate to the appropriate standard in these languages. In such cases reasonable adjustments will not be applied.

disability – individuals with mental or physical or learning disabilities may find some of the competencies difficult and/or dangerous to their well being

pregnancy and maternity – it could be detrimental to the health of a pregnant woman and her unborn child to attempt the full extent of the competencies within this qualification.

Where learners have declared disability, pregnancy or maternity barriers, reasonable adjustments should be requested in accordance with the 1st4sport Position Statement: Access Arrangements.

Must be evidenced through: learner application forms or web-based

application services reasonable adjustment requests

(Athena) and clearly implemented arrangements.

10 There are no barriers to access on the ground of marriage, religion or belief, sex, sexual orientation or gender transformation.


QCON 2.5 Learner Inductions


The recognised centre is required to provide an effective qualification/course induction to all learners which introduces: the individual members of the centre’s

workforce and what their role will be the centre’s policies and procedures

which as a minimum must cover: - health and safety - equality and diversity - data protection - child/vulnerable adult safeguarding - appeals - complaints - malpractice/maladministration

information on their Unique Learner

Number (ULN) and the Personal Learner Record (PLR) (for centres in England only at this time).

the learning outcomes and the assessment criteria

the learning and assessment strategy and published programme

individual learning plans links to National Occupational

Standards and functional skills (where these exist)

the position of the qualification in relation to others and any progression opportunities

any quality assurance (IV or EV) activities that are scheduled.

Must be evidenced through: induction attendance registers and

records policy booklets or signposts induction documentation


Section Three: Training and Assessment

QCON 3.1 Training and Assessment Hours

Conditions Evidence: inductions

The recognised centre is required to deliver the qualification in accordance with the Level 2 Award in Introductory Work in the Outdoors (QCF) Unit Specifications. This is aligned to the recommended guided learning hours of 57 hours depending upon learners’ needs. In doing so the recognised centre must ensure that the 2 mandatory units are completed giving the learner 5 credits along with a minimum of 5 credits from one of the three optional unit groups, giving learners a total of 10-11 credits. Each credit is equivalent to 10 hours of learning time.

Must be evidenced through: marketing tools (where these exist) Learning and Assessment Programme

per course

QCON 3.2 The Training and Assessment Programme

Conditions Evidence: course length

The recognised Centres are required to devise a programme of training and assessment, adapting it where necessary to meet the specific needs of individual learners. In delivering the programme of training and assessment, Centres are required to ensure that all the learning outcomes and assessment criteria are covered accordingly and that learners’ individual needs are considered. In delivering the programme the following must be considered: all learning outcomes all assessment opportunities and the

assessment criteria learner’s individual needs the learners’ registration period

(24 months).

Must be evidenced through: Learning and Assessment Programme

per course course administration records


QCON 3.3 Assessment Specification

Conditions Evidence: assessment

Centres are required to ensure the assessment specification is fully complied with without any deviation. To achieve the qualification, learners are required to have, in summary, assessed evidence of: assignments and project work oral questioning (when appropriate) written tasks practical observation.

Must be evidenced through: a record of learners attendance and

achievement of each task and units, the assessor and completion dates

assessed and annotated learner assessment tasks contained within the 1st4sport Learner Packs in line with the 1st4sport Tutor, Assessor, Verifier Guidance

observation checklists internal verification reports external verification reports and action

responses (Athena).


QCON 3.4 Assessment Tools

Conditions Evidence: assessment tools

1st4sport have developed assessment materials specifically to meet the needs of the identified assessment methods. It is required that the centre uses these methods and materials to promote consistency of standards across the delivery of the qualification. The standardised assessment materials are provided within the 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF) Learner Pack. Guidance on how to use these materials is provided within the Level 2 Award in Introductory Work in the Outdoors (QCF) Tutor/Assessor/Verifier Guidance.

Must be evidenced through: a record of learners attendance and

achievement of each task and units, the tutor/assessor and completion dates

assessed and annotated learner assessment tasks contained within the 1st4sport Learner Packs in line with the 1st4sport Tutor, Assessor, Verifier Guidance

observation checklists internal verification reports external verification reports and action

responses (Athena).

Evidence: alternative arrangements

Must be evidenced through: an alternative assessment

arrangements request (only where alternative assessment arrangements are needed)

the completion of agreed alternative assessment tools (including electronic platforms) where these are agreed

QCON 3.5 Assessment Eligibility

Conditions Evidence: eligibility for assessment

The recognised centre is required to ensure all learners who have attended the full programme of learning are given opportunities to be assessed within their period of registration for the qualification.


1st4sport Level 2 Award in Introductory work in the Outdoors (QCF) Learner Pack

registers and/or records of attendance


QCON 3.6 Assessment Process

Conditions Evidence: assessment process

The recognised centre is required to ensure that the assessment process is managed effectively and ensures: assessment plans and schedules are

communicated to all affected assessment briefings are completed

with reference to the format of the assessment, what is expected of learners and the assessment criteria being used

the assessment is conducted in line with the 1st4sport Tutor, Assessor, Verifier Guidance

assessment decisions are made in line with the principles of assessment (Validity Authenticity, Reliability, Currency, Sufficiency of evidence)

assessment decisions are communicated via established channels

assessment decisions are recorded and shared with learners.

Must be evidenced though:

1st4sport Level 2 Award in Introductory work in the Outdoors (QCF) Learner Pack

records of attendance and achievement per task and unit, the assessor who conducted the assessment and completion date

assessed and annotated learner packs completed observation checklists assessor communications to

administrators internal verification reports and action


responses (Athena).

QCON 3.7 Eligibility of Learners for Special Consideration


The recognised centre is required to ensure learners who are disadvantaged, unable to complete or attend their assessment due to emotional, physical difficulties or adverse circumstances, request special consideration in accordance with the 1st4sport Position Statement: Access Arrangements.

Must be evidenced through: special consideration requests (Athena) implementation of the arrangements.


QCON 3.8 Eligibility of Learners for Certification

Conditions Evidence: certification

The recognised centre is required to ensure that learners who have successfully completed all pre-requisites, assessment requirements and who have been confirmed by the tutor/assessor as eligible for certification are certificated. Where a verification sampling plan requires an intervention to be conducted, outcomes must not be confirmed to learners until the sampling and any residual actions have been completed.

Must be evidenced through: assessment tracking and records the assessor communications to the

qualification administrator administrator communications to

learners internal verification reports and action


responses (Athena). certification requests to 1st4sport.

QCON 3.9 Reassessments

Conditions Evidence: reassessment activities

The recognised centre is required to ensure that learners who are unsuccessful in any aspect of assessment are offered a maximum of two opportunities to re-sit the appropriate assessment component within their period of registration (24 months). Recognised centres may levy additional charges for conducting reassessments. All reassessments must be conducted in accordance with the assessment specification.

Must be evidenced through: re-assessment plans, tracking and

records records of attendance and achievement

per task and unit, the assessor who conducted the assessment and completion date

assessed and annotated learner packs completed observation checklists assessor communications to

administrators internal verification reports and action


responses (Athena).


Section Four: Internal Quality Assurance

QCON 4.1 Internal Verification Strategy

Conditions Evidence: strategy

The recognised centre is required to have in place an internal verification strategy which includes strategic objectives which include, but are not limited to the following: all personnel with internal

verification/moderation responsibilities are suitably qualified to undertake this role

internal verification activities are not conducted by personnel who have had involvement in the training or assessment at a course where they are conducting verification activities

all assessment and internal verification staff are aware of the centre’s internal verification strategy and can facilitate the implementation

a selected sample of learner evidence and assessor feedback across of 25% of learners registered is internally verified from 100% of programmes (learner cohorts)

all assessors and all types of assessment (including direct observation of assessment practice) are internally verified across all active assessment sites annually

four standardisation activities are conducted annually and focussed on assessment and internal verification

internal verification adopts a risk based approach and those assessor and assessments that are perceived as higher risk experience greater IV interventions and vice-versa.

Must be evidence through: a current internal verification strategy

document uploaded into the Documents section of Athena

an internal verification sampling plan template

internal verification report templates external verification reports and action

responses (Athena).


QCON 4.2 Internal Verification Sampling

Conditions Evidence: sampling activities

The recognised centre is required to develop and implement sampling plans in accordance with the interval verification strategic objectives.

Must be evidenced through: internal verification sampling plans external verification reports and action

responses (Athena).

QCON 4.3 Internal Verification Interventions

Conditions Evidence: internal verification reports

The recognised centre is required to ensure internal verification interventions across all tutors/assessors at all sites and in line with the sampling plans include: Observation of live delivery Observation of live assessments Learner interviews Desk based portfolio review The interventions must ensure that support and development is given to the centre and specifically to the qualification workforce.

Must be evidenced through: internal verification reports and action


responses (Athena).


Communications and Contacts

In an effort to reduce the costs of qualifications 1st4sport aim to utilise electronic means of communication wherever possible. 1st4sport Qualification’s website or e-mail should be the first port of call for organisations or individuals looking for information.

Additional important contacts

Skills Active The Sector Skills Council for Active leisure, Learning and Well-being

Website: skillsactive.com Enquiries e-mail: [email protected] Telephone: 0330 004 0005

The Register of Regulated Qualifications:

The full list of regulated qualifications available from 1st4sport Qualifications is available through accessing the following this link.11

The Office of the Qualifications and Examination regulator (Ofqual)

Website: ofqual.gov.uk

Department for Education

Website: education.gov.uk

Learning Records Service

Website: learningrecordsservice.org.uk

11 Any changes to qualifications will be communicated with recognised centres via various means of communications.

http://www.skillsactive.com/


https://register.ofqual.gov.uk/Search?category=Qualifications&query=1st4sport%20&sort=-None&filters%5b0%5d=status%2BAvailable%20to%20learners

http://ofqual.gov.uk/

https://www.gov.uk/government/organisations/department-for-education

https://www.gov.uk/government/organisations/skills-funding-agency


Appendix A: Unit Specifications for the 1st4sport Level 2 Award in Introductory Work in the Outdoors (QCF)

Mandatory Units

Title:

General induction for outdoor centre staff

Level:

2

Credit value:

3

Unit Aim:

This unit covers the knowledge and understanding that learners require concerning: own organisation and how it operates in the industry

sector own organisation’s procedures and rules terms and conditions of employment.

Learning Outcomes The learner will:

Assessment Criteria The learner can:

1. understand the

organisation and how it operates in the industry sector

1.1 explain the organisation’s background, aims and ethos

1.2 explain how the organisation operates within the industry sector setting

2. understand the

organisation’s procedures and rules

2.1 describe the key points in own organisation’s code of conduct (or similar) when working with participants and others, including the organisation’s child and adults ‘at risk’ protection procedures

2.2 describe the organisation’s Health and Safety procedures in relation to the Health and Safety at Work Act

2.3 explain the basic principles that make for successful teamwork and why these are important in an outdoor organisation

2.4 explain the fire precautions and procedures of the centre

2.5 describe the aspects of the COSHH training which are relevant to own organisation and own role

2.6 describe the aspects of Manual Handling procedures which are relevant to own organisation and own role

3. know about the terms and

conditions of employment

3.1 describe the contractual terms and conditions of

employment for own role in the organisation

Assessment requirements:

Assessment activities: Written question/answer/test/exam oral question & answer (recorded) written description reflective log/diary


Title:

Essentials of customer care for outdoor centre staff

Level:

2

Credit value:

2

Unit aims:

This unit covers the knowledge and understanding that learners require concerning: the basic principles of customer care relevant to an

outdoor centre context.



1. understand the basic

principles of customer care relevant to an outdoor centre context

1.1 describe what is meant by good customer service in an outdoor centre context

1.2 describe how expectations and needs can differ between a range of users in an outdoor centre

1.3 describe the role and responsibilities that individual staff play in ensuring the delivery of excellent customer service in an outdoor centre context

1.4 explain the importance of measuring customer service

1.5 explain some of the main methods of measuring customer service in an outdoor centre context

1.6 describe how the customer service is measured in your organisation

2. be able to deliver the

basic principles of customer care relevant to an outdoor centre context

2.1 demonstrate good customer service in an outdoor centre context

2.2 demonstrate how to meet differing expectations and needs of a range of users in an outdoor centre context eg educational users, recreational users etc.


Assessment activities: Written question/answer/test/exam oral question & answer (recorded) written description reflective log/diary practical demonstration Those assessment criteria which require the learner to demonstrate capability must have that aspect assessed through practical demonstration in a work setting where possible. Only where naturally occurring evidence does not present itself, may an aspect be assessed through practical demonstration in a simulated setting.



Title:

Organising participants at an outdoor centre

Level:

2

Credit value:

5

Unit aim:

This unit covers the knowledge and understanding that learners require concerning: how to organise for and deal with participants’ arrival

and welcome how to support participants during their stay how to organise participants’ departure how to review own performance in the role.



1. understand how to

organise for and deal with participants’ arrival and welcome

1.1 explain the key procedures relating to the participants’ arrival process

1.2 describe what particular medical, cultural, dietary and emotional needs participants may have

1.3 describe ways to manage participants’ behaviour on arrival

2. be able to organise for

and deal with participants’ arrival and welcome

2.1 demonstrate the arrival and welcome procedure with participants

2.2 demonstrate how to deal with particular medical, cultural, dietary and emotional needs according to organisational guidelines

2.3 demonstrate how to manage participants’ behaviour on arrival


support participants during their stay

3.1 describe the relevant health and safety hazards and procedures for the outdoor centre outside of organised activities

3.2 describe how to support participants in their own and the organisation’s daily routines

3.3 explain why it is important to support participants with their particular needs at own centre, eg recreation, rest and sleep during their stay

3.4 describe how to support, organise and deliver time filler games/events outside of activity sessions

3.5 describe how to encourage the development of positive relationships when working with participants

3.6 describe how to work as part of a team with participants and others

3.7 explain why participants should take responsibility for their belongings

3.8 explain how to supervise on- and /or off-site travel of participants




4. be able to support participants during their stay

4.1 demonstrate how to introduce participants to daily

routines 4.2 demonstrate how to support participants in daily

routines throughout their stay 4.3 demonstrate how to organise and deliver time filler

games/events outside of activity sessions 4.4 demonstrate how to develop positive relationship when

working with participants 4.5 demonstrate how to work as part of a team with

participants and others

4.6 demonstrate how to encourage participants to take responsibility for their belongings

5. know how to organise participants’ departure

5.1 describe the information participants need regarding

their departure 5.2 explain the organisation’s departure procedures for

participants 5.3 describe the ground rules for participants’ behaviour

during departure

6. be able to organise for participants’ departure

6.1 demonstrate how to give participants the information

they need regarding their departure 6.2 demonstrate how to explain the organisation’s

departure procedures to participants 6.3 demonstrate how to manage participants’ behaviour

during departure

7. be able to review own performance in the role

7.1 review the participants’ stay including own

performance 7.2 provide feedback as appropriate to your line manager

about own performance and involvement in participants’ stay

7.3 identify any future actions in relation to own performance

7.4 explain why the review of performance is important


Assessment activities: Written question/answer/test/exam report oral question & answer (recorded) written description reflective log/diary practical demonstration Those assessment criteria which require the learner to demonstrate capability must have that aspect assessed through practical demonstration in a work setting where possible. Only where naturally occurring evidence does not present itself, may an aspect be assessed through practical demonstration in a realistic simulated setting.



Title:

Working in hospitality and support at an outdoor centre

Level:

2

Credit value:

5

Unit Aim:

This unit covers the knowledge and understanding that learners require concerning: health and safety issues and organisational standards

related to own role in the workplace how to work with others how to use role-related equipment appropriately and

safely how to deliver the tasks and responsibilities in own job

description.



1. understand health and

safety issues and organisational standards related to own role in the workplace

1.1 describe the following health and safety requirements/legislation and organisational standards relevant to own work practices:

a) COSHH b) Manual handling c) Other organisational requirements relevant to health

and safety d) Appropriate behaviour e) Uniform and appearance

2. be able to work with

others

2.1 demonstrate team working including: a) Working to a team plan b) Completing a variety of team tasks c) Showing initiative in a team situation

3. understand how to use

role-related equipment appropriately and safely

3.1 describe the use of equipment relevant to own role, taking account of:

a) Organisational and manufacturers’ procedures b) Safety c) Storage d) Maintenance/cleaning

4. be able to use role-related

equipment appropriately and safely

4.1 Demonstrate the use of equipment relevant to own role, taking account of:

a) Organisational and manufacturers’ procedures b) Safety c) Storage d) Maintenance/cleaning




5. be able to deliver the

tasks and responsibilities in own job description

5.1 demonstrate an appropriate level of capability in own job role:

a) In job-specific initial training b) In the work place ‘doing the job’

5.2 review own area of work and own performance, providing feedback as appropriate

5.3 identify outcomes of own performance review including any future actions

5.4 explain why the review of performance is important


Assessment activities: oral question & answer (recorded) written description reflective log/diary practical demonstration Those assessment criteria which require the learner to demonstrate capability must have that aspect assessed through practical demonstration in a work setting where possible. Only where naturally occurring evidence does not present itself, may an aspect be assessed through practical demonstration in a simulated setting.



Title:

Organising an activity session at an outdoor centre

Level:

2

Credit value:

5

Unit aim:

This unit covers the knowledge and understanding that learners require concerning: how to plan an activity session how to prepare an activity session how to lead an activity session how to conclude and review and activity session.



1. understand how to plan

an activity session

1.1 describe what a session plan should cover 1.2 describe what kind of information is required to tailor

the session to the group or individual’s needs and to the aims of the programme

1.3 describe how to check objectives, sequences and timings for a session

1.4 describe the types of circumstances that may change and how to plan for these

1.5 explain the health and safety aspects related to a session

1.6 describe why health and safety is a vital and continuous theme that runs throughout any session


prepare an activity session

2.1 describe how to choose equipment that will be

appropriate to the group 2.2 describe the types of equipment and facilities needed

for a planned session, and the centre’s usage procedures

2.3 explain what it means to be personally mentally and physically prepared for a session and why it is important

3. be able to prepare an

activity session

3.1 demonstrate how to choose equipment that will be

appropriate to the group 3.2 demonstrate how to select the types of equipment and

facilities needed for a planned session, and the centre’s usage procedures

3.3 demonstrate own mental and physical preparedness for a session




4. understand how to lead

an activity session

4.1 describe the procedure and rationale for meeting

participants at the start of a session 4.2 describe the key points that must be explained to

participants before they begin a session 4.3 describe the key points for running a session at an

‘introductory’ level in an activity or subject area following organisational standards, procedures and relevant NGB and national guidance

4.4 describe different methods of communication which can be used to ensure all participants understand what is required of them

4.5 describe the levels of supervision that are appropriate to different activities, types of participants, and changing situations within sessions

4.6 describe the types of new risks, needs and opportunities that could occur during a session that may require the adaptation of the session plan

5. be able to lead an activity

session

5.1 demonstrate how to meet participants at the start of a session

5.2 demonstrate how to communicate the key points that must be explained to participants before they begin a session

5.3 demonstrate how to run a session at an ‘introductory’ level in an activity or subject area following organisational standards, procedures and relevant NGB and national guidance

5.4 demonstrate different methods of communication which can be used to ensure all participants understand what is required of them


conclude and review and activity session

6.1 explain the importance of preparing participants to finish their activities, including why sufficient time should be allocated for this

6.2 explain the importance and purpose of reviewing the session with participants

6.3 describe techniques which could be used to encourage and facilitate review

6.4 explain why participants should be encouraged and helped to take responsibility for equipment and facilities following use

6.5 describe the organisation’s procedures for recording session information and reporting incidents and accidents

6.6 explain why the review of own performance is important




7. be able to conclude and

review and activity session

7.1 demonstrate how to conclude a session, including arrangements with participants, equipment and activity bases, following organisational procedures

7.2 demonstrate how to review a session with participants

7.3 review the session, including own performance

7.4 identify any future actions required a s a result of the review


Assessment activities: written question/answer/test/exam oral question & answer (recorded) written description reflective log/diary practical demonstration Those assessment criteria which require the learner to demonstrate capability must have that aspect assessed through practical demonstration in a work setting where possible. Only where naturally occurring evidence does not present itself, may an aspect be assessed through practical demonstration in a simulated setting.


Title:

Responding to health emergencies for outdoor centre staff

Level:

2

Credit value:

1

Unit aims:

This unit covers the knowledge and understanding that learners require concerning: the basic principles of emergency first aid how to provide first assistance and treatment for a

casualty how to establish and maintain a fully equipped first aid

kit.



1. understand the basic

principles of emergency first aid

1.1 identify situations which require the assistance of the

emergency services 1.2 describe how the emergency services should be

called, following organisational requirements 1.3 explain the correct procedures for assisting injured

people, with a clear indication of safe practices and own limitations

2. be able to provide first

assistance and treatment for a casualty

2.1 demonstrate competent first aid skills in basic

emergency situations, eg simple cuts, grazes, bruises and shock

2.2 demonstrate competent first aid skills to treat casualties of a serious accident or incident until the emergency services arrive


establish and maintain a fully equipped first aid kit

3.1 describe the basic first aid materials used in a first

aid kit appropriate for a specific activity and location 3.2 explain the procedure for maintaining a first aid kit,

including the replacement of used stock and out-of-date or damaged materials


Assessment activities: written question/answer/test/exam oral question & answer (recorded) written description reflective log/diary role play/simulation practical demonstration Those assessment criteria which require the learner to demonstrate capability must have that aspect assessed through practical demonstration in a work setting where possible. Only where naturally occurring evidence does not present itself, may an aspect be assessed through practical demonstration in a simulated setting.