1.Force.com and 7 things that will make your business love your developers again XabierOrmazabal Senior Manager, Product Marketing 8

2. Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K filed and our quarterly report for the most recent fiscal quarter ended July 31, 2008. These documents are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. 3. TooExpensive Upgrade Integrations Upgrade Software Performance Tuning Patching Install Software Set Up Environments 1 2 3 4 5 6 TooComplicated TooSlow 4. Open your browser and we take care of the rest. build your apps Network Storage Operating System Database App Server Web Server Data Center Security Sharing Integration Customization Web Services API Multi-Language Authentication Availability Monitoring Patch Mgmt Upgrades Backup NOC 5. Unlimited Custom Objects & Fields Build any Table Add any Field Build any Relationship Automatic Audit History Tracking Automatic Performance Tuning 15,000,000+Customer Customizations 530,000+Custom Objects (Tables) Easy, Real-Time Customizationfor Managing All Your Data Unlimited Real-Time Customization 6. Field, Object and Record-Level Control Sharing Across CRM and Custom Apps Point and Click Permissions Custom Sharing Rules Across Roles,Profiles, and Channels Integrated with API, Reporting & Search Integrated With Single Sign-on Flexible Data Sharingwith Point-and-Click Rules Granular Security & Sharing 7. The Conversation Starts Here. Profiles Status Updates Groups DocumentSharing Application Updates Feeds Security & Sharing Model API - Facebook & Twitter integration API - ecosystem Intuitive, easy to useSocial Networking metaphor 8. Write Once Run Everywhere Avoid the hassle of developing apps across multiple devices Run your mobile and desktop apps on one platform Real-Time app deployment Available for all major device platforms Works seamlessly online or offline Real-Time Mobile Deployment 9. 3. Process Management Visual Process Manager Business Process Applications Quickly Automate Any Business Process Easy visual process design tool Instantly runs in the cloud 10. Real-Time Visibility withEasy to Create Reports Customizable by Business Users Real-Time Reporting Integrated Analytics Across AllApps Security Controls Mobile Access Email Dashboard Delivery Real-Time Updates Real-Time Updates Real-Time Analytics 11. Lower Costs &Increase Speed of DevelopmentDeploy Your Apps Instantly to the Web Connect Your Apps with Your Website Collect CRM Data from the Web 1,600+ Developer Sites Real-Time Web Sites 12. Integrated with Force.com Apps Tagging, Ratings, & Comments Subscriptions Full Text Search Complete Security and Sharing Assemble & Publish Content Track & Analyze Content Usage Share the Best Content Across Your Company Integrated Content Library 13. 7. Knowledge base Multi-tenant platform Serves every channel Completely integrated Automatically upgraded

Hugh McKellar

Editor in Chief, KMWorld

100 Companies that Matter, 2009

14. Programmatic Business Logic Complex Transactional Logic Stored Procedures Triggers Data Validation Fast Application Development without the Cost of Infrastructure 45,000,000+Lines of Apex Code 8. Programmable Cloud Logic 15. Create Any User Interface Use Code to Create Any Page Use Clicks to Create New Forms Componentized Interface Create Interfaces for Mobile Devices 312,000+ Custom User Interfaces Maximize User Productivitywith the Right UI 8. Programmable User Interface 16. Programmatic Business Logic Complex Transactional Logic Stored Procedures Triggers Data Validation Fast Application Development without the Cost of Infrastructure 8. Programmable Cloud Logic 17. 7. Integration AppExchange: 800+ Applications Your Choiceof 800+ Partner Applications Trusted Native Apps Reviewed by Salesforce.com View, Try, Install Built on Force.com Best-in-class CRM & Non-CRM Apps 800+ Apps 200+ Native Apps 8. 800+ Integrated Applications 18. 19. [email_address] twitter: xormazabal