2. knowledge of the job 3. professionalism 4 ... · answering interview questions and discuss how...

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Supporting Services Professional Growth System (SSPGS)

Our Supporting Services Professional Growth System (SSPGS) is based on seven core competencies. These

core competencies form the foundation for the continuing work of the SSPGS and reflect the high level of

skills and commitment to excellence that is expected of all supporting services personnel.

1. Commitment to Students

2. Knowledge of the Job

3. Professionalism

4. Interpersonal

5. Communication

6. Organization

7. Problem Solving

Office of Human Resources and Development

Department of Professional Growth Systems

Supporting Services Training & Development

Fall 2019 Training Opportunities for Supporting Services Professionals

Course Title Course # Core Competencies

Date/Time Location Course Description

SPT10: Building Positive Relationships

at Work

87060 1, 3, 4 & 5 October 17

4:30 pm – 7:30 pm

15 W Gude Dr. Rockville

Hoffman Room

Attend this seminar to discuss the elements of

healthy professional relationships and setting

expectations to guide your work with each other.

It is important to build positive relationships with

colleagues and team members in order to

enhance the quality of your work experience.

SPT10: (DOT) Future Leaders Series

64469 3, 4 & 5 October 23 October 30

November 6 November 13

10:15 am – 12:15 pm


Hoffman Room

The purpose of this series of four 2-hour

sessions is to provide participants with an

opportunity to explore supervisory opportunities

within MCPS, examine what is expected of

MCPS leaders and supervisors, learn how

managers and supervisors got where they are,

sharpen interview skills, learn how to create

effective resumes and cover letters, and how to

use MCPS Careers successfully.

Clear and Concise Communication in the

Workplace

86390 1, 3, 4 & 5 October 24

9:00 am – 12:00 pm


Hoffman Room

This course will help you develop skills to

improve your communication with

colleagues. Learn the importance of good

listening skills and clarifying questions in

gaining understanding. Discover how your body

language can be made consistent with your

verbal message. Learn why "less is more" when

communicating via email to avoid being ignored.

How to Fund Your Education Using

Financial Aid

88499 3 & 5 October 28

9:00 am – 12:00 pm

Upcounty Regional

Services Center (URSC)

Germantown

Room 3F

Learn about the four sources to fund your

education for credit and non-credit courses.

To register for these training opportunities please visit the MCPS

Professional Development Online (PDO) System; https://pdo.mcpsmd.org and search the course number.

Fall 2019 Training Opportunities for Supporting Services Professionals

https://pdo.mcpsmd.org/



SPT10: (DOT) Time Management

53157 1, 2, 6 & 7 October 29

10:15 am – 12:15 pm


Hoffman Room

Does time seem to fly by? Do you wish you

could add an extra hour to your day? Does it

seem like you have too little time to get the things

done you want to accomplish? In this interactive

workshop you will learn useful strategies for

time management so that you can gain extra time

to do the things you really want to do.

Giving and Receiving Feedback

53756 1, 2, 3, 4 & 5 October 30

8:30 am – 12:30 pm

Upcounty Regional


Germantown

Room 3F

Learning to give and receive feedback at work is

an essential skill for individuals looking to grow

professionally, build successful relationships

with coworkers, and accomplish their

goals. Direct communication is a right and a

responsibility that we should all share, no matter

our role or position. Learn strategies for better

communication and coping skills for handling

difficult situations in both giving and receiving

information.

School Finance Training,

Part 2

85250 1, 2, 3 & 7 November 4

8:30 am – 12:30 pm

Upcounty Regional


Germantown

Room 3F

This class covers cash handling; IAF procedures

and guidelines related to field trips, fund raisers,

ticket sales, yearbook and school store; bank

reconciliations; Centralized Investment Fund

(CIF); and resources to support the work of

school financial agents.

AUDIENCE - Elementary administrative

secretaries, school financial specialists and

school business administrators.

Freeing Yourself from Emotional Traps at

Work

85874 1, 3, 4 & 5 November 6

8:30 am – 12:30 pm

Upcounty Regional


Germantown

Room 3F

This class focuses on the importance of

interpersonal relationships with your co-workers

and how to avoid destructive patterns that can

develop. Learn how to "unhook" yourself from

difficult interpersonal situations at work and set

healthy boundaries.



Getting the Job: Preparing for the

Successful Interview

85768 2, 3 & 5 November 6

4:30 pm – 6:30 pm


Maple Room

This workshop will help prepare participants to

successfully interview for a leadership position.

Participants will learn a framework for

answering interview questions and discuss how

to present themselves positively during an

interview.

Getting Organized

51496 1, 2, 6 & 7 November 11

9:00 am – 12:00 pm

Upcounty Regional


Germantown

Room 3F

This workshop helps you organize and prioritize

for greater workplace efficiency. The workshop

is full of ideas for organizing your work area and

your paperwork and working on the "right"

things.

SPT10: Computer Training

Excel: Charting Data

85442 2, 6 & 7 November 12

4:00 pm – 7:00 pm

Gaithersburg HS

Computer Lab

2024

This instructor-led course covers tools needed to

illustrate numeric data into pie, bar, line, or

column charts. It is geared for users who have

experience with Microsoft Excel and need to

learn these more intermediate/advanced features.

Self-Care: The Key to Balance and Wellness

88466 1, 2 & 7 November 13

9:00 am – 12:00 pm

Upcounty Regional


Germantown

Room 3F

Learn practical quick strategies to help you de-

stress in your everyday life. You will leave the

training feeling refreshed and with practical

solutions. Learn practical strategies to improve

work/life balance. Recognize the physiological

impact of stress and ways to combat it.

Understand how to better respond to your stress

signals. Learn stress busters that take ten minutes

or less.

What Do You Want To Do With Your Life?

88500 2, 5 & 7 November 18

9:00 am – 12:00 pm

Upcounty Regional


Germantown

Room 3F

Participants will be able to reflect on their current

career position, and brainstorm ideas about their

future career path. Participants will take an

assessment to help them identify the best career

choice based on their personality and skill set.



Positive Communication:

Real-Life Strategies for Dealing with Conflict

86283 1, 3, 4 & 5 November 20

9:00 am – 12:00 pm

Upcounty Regional


Germantown

Room 3F

In this interactive workshop you will learn how

to manage conflict so it no longer manages

you. Come join us to learn effective and

practical communication skills and useful

solutions to manage the emotions that are part of

conflict. When you are in a conflict do you listen

for all the reasons why you are "right" and why

the other person is "wrong"? Is it important that

you prove your point when you are in a

conflict? You are not alone. Conflict is a normal

part of life; it's how you manage it that counts.

SPT10: (DOT) Multiple Generations at Work: How Are We

Doing?

87502 1, 3, 4 & 5 December 3

10:15 am – 12:15 pm


Hoffman Room

Where do you, your colleagues, and the students

you interact with fit into the generational

mix? On any given day you may encounter

several different generations, all with different

points of view. In addition to identifying the

generations and their distinguishing

characteristics, this workshop will explore the

potential challenges and opportunities of our

multi-generational workforce.

Workplace Etiquette and Professionalism

54220 1, 3, 4 & 5 December 4

9:00 am – 11:00 am

Upcounty Regional


Germantown

Room 3F

During this workshop participants will be able to

examine the behaviors that demonstrate

professionalism in any workplace and the rules

of etiquette that foster positive workplace

relationships.

7 Habits of Highly Effective Employees

87571 1, 3, 4 & 5 December 10

9:00 am – 12:00 pm


Hoffman Room

This dynamic presentation will provide an

overview of these and other characteristics

important to career success, and outline several

strategies for integrating these traits into our own

leaves. Successful employees share many

common traits such as integrity, a positive

attitude, good interpersonal skills, and a strong

work ethic.



Proofreading 50736 2, 6 & 7 December 11

9:00 am – 4:00 pm

Upcounty Regional


Germantown

Room 3F

Participants will be able to supplement basic

knowledge of grammar and punctuation. Learn

practical methods for proofreading and editing to

improve skills and reduce errors.

NOTE: This class is designed as a refresher for

office workers and other clerical support staff;

it is not intended to teach basic English

language grammar and/or punctuation. In

addition, completion of this class is a

prerequisite for Effective Writing.

Additional information:

Supporting Services Training & Development is in the process of selecting STP10, computer trainings and other

professional development opportunities for all supporting services professionals.

When registering for training, please be sure to check with your supervisor if you plan to attend training during your

regular duty hours.

Communication about existing and new professional development opportunities will be done via email. Changes in

location and/or cancellations will only be notified through your MCPS Outlook email.

It is important to check your MCPS Outlook email on a regular basis.

Winter and Spring training opportunities will be released later in the school year.

o December for Winter session (estimated released day TBD)

o February for Spring session (estimated released day TBD)

Courses that are labeled as SPT10: (DOT) are open for registration to all supporting services professionals. However,

only supporting services professionals from the Department of Transportation (DOT) will be able to obtain the SPT10

stipend. For non-DOT staff it will only count as professional development course and no stipend will be provided.

MCPS supporting services professionals are only allowed to request the SPT10 stipend when taking SPT10 classes

outside their regular duty hours.

Important information: Do not be a no-show for trainings!

It is unfair to fellow employees when a registered participant does not show up to a course and does not follow guidelines to withdraw from a

course. By not withdrawing from a course, a seat is being held and does not allow other employees who are interested in the course the

ability to attend a professional development opportunity. If your plans change and you are unable to attend a course, please withdraw from

the course as soon as possible. Instructions for withdrawing from a class are on the home page of the PDO website; https://pdo.mcpsmd.org.

It is understood that last minute changes and/or emergencies do happen.

If you need assistance, please contact the course instructor(s) or the Help Desk, (301) 517-5800.

For additional information and/or questions about training opportunities for supporting services professionals please

contact Mr. Victor Santiago, Staff Development Program Manager, via email at [email protected]

Career Pathways Program for Supporting Services Professionals

The Career Pathways program is intended to support SEIU Local 500 unit members to identify

career goals and obtain training and direction to attain those goals. The Career Pathways

Program will offer opportunities for employees to improve their knowledge and skills in

content areas that will enable employees to reach their career goals, with programs and

processes in place to support those objectives.

For additional information please visit:

https://www.montgomeryschoolsmd.org/departments/personnel/career-pathways/index.aspx

Contact information:

Ms. Nathalie Bourdereau, Career Pathways Program Specialist

[email protected]

https://pdo.mcpsmd.org/

mailto:[email protected]

https://www.montgomeryschoolsmd.org/departments/personnel/career-pathways/index.aspx

mailto:[email protected]

2. knowledge of the job 3. professionalism 4 ... · answering interview questions and discuss how...

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