Update on the Implementation of the

Revised Vietnam Tourism

Occupational Standards (VTOS)

Hanoi, 3 December 2014

Tran Duc Thang/Mr

Technical Specialist on Tourism Training – ESRT Programme

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Rationale for VTOS

• Provide standards for service quality & skills enhancement for the Vietnam tourism industry

• Respond to the needs of industry for internationally-relevant/recognized tourism occupational standards and qualifications

• 10 Revised VTOS have been endorsed by VNAT / VTCB: FO, HK, FB, FP, OTG, HM, SAO, TBS, TG, TO

• Ensure Vietnam is ready to implement MRA-TP in 2015 by having tourism occupational standards that meets the requirements of ASEAN

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Restructure of VTOS

Decision number 09/2008/QĐ-BLĐTBXH

date 27/3/2008 of Ministry of Labour,

Invalids and Social affairs : Issues

principles regulation, establishment

procedures and National Occupational

Standards

08 drafts of Tourism National

Occupational Standards - MCST

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Revised VTOS Standards VTOS Standards 2007

Using Available Contents (VTOS 2007)

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Additional Features

3 new occupational areas

- On-site Tour Guiding

- Tourist Board Service

- Small Accommodation Operation

Developing Responsible Tourism competencies

Supplement:

- Core, generic and fuctional competencies

Developing Management competencies

VTOS 2013

Revised VTOS Standards

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Skills

Knowledge

Attitude

Competencies

VTOS = Vietnam Tourism Occupational Standards

5 levels

10 Occupational Standards

241 Competency Units

45 proposed qualifications

EN & VN versions

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Group of Competency Units

core competency units

generic competency units

functional competency units

RT

co

mp

ete

ncy u

nits

Management competency units

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VTOS Levels

Following provision 6: National Occupational standard Levels- Decision number

09/2008/QĐ-BLĐTBXH date 27/3/2008 of Ministry of Labour, Invalids and

Social affairs

Level 5 (Advanced Diploma 5): Middle Manager

Level 4 (Diploma 4): First line manager positions/skilled technician

Level 3 (Certificate 3): Technical skilled jobs/supervisor or team leader

Level 2 (Certificate 2): Semi-skilled jobs

Level 1 (Certificate 1): Unskilled jobs at entry level

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Grouping Units into Qualifications

10

Core Units

21

Generic Units

167

Functional Units

30

Management

Units

13

Responsible

Tourism Units

to develop 10 Standards with 45 Qualifications

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45 Qualifications Developed

No Cert No Occupational Qualifications (aimed at industry) Level

1 CFB1 Certificate in Food & Beverage Service 1

2 CFB2 Certificate in Food & Beverage Service 2

3 CBT2 Certificate in Bartending 2

4 CBO2 Certificate in Barista Operations 2

5 CBO3 Certificate in Barista Operations 3

6 CFBS3 Certificate in Food & Beverage Supervision 3

7 CWS3 Certificate in Wine Service 3

8 DFSO4 Diploma in Food Service Operations 4

9 CFO1 Certificate in Front Office 1

10 CFO2 Certificate in Front Office 2

11 CFOS3 Certificate in Front Office Supervision 3

12 DFOM Diploma in Front Office Management 4

13 CHK1 Certificate in Housekeeping 1

14 CHK2 Certificate in Housekeeping 2

15 CHKS3 Certificate in Housekeeping Supervision 3

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Unit

Structure Unit code. Unit Title

Unit Descriptor

Elements and Performance Criteria

E1…………..

P1……….

Knowledge Requirements

K1………

K2………

Conditions of performance and variables

Assessment Guide

Assessment Methods

Relevant Occupations

ACCSTP References

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VTOS Training and Dissemination Activities

Title Duration Participants

VTOS Master Trainer Training 3 days Excellent VTOS trainers

VTOS ToT for new trainers 10 days Priority for teachers

VTOS training workshop on occupations of TBS; HM; OTG; FO; HK; F&B

5 – 12 days Priority for teachers + Business sectors

VTOS refreshment workshop for VTOS trainer 3 days VTOS certified trainers

VTOS dissemination workshop 0,5 day All stakeholder in tourism industry

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http://vtos.esrt.vn

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ww

w.v

tos.

esrt

.vn

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