2 ways to build a motivated team (on the cheap)
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To motivate geeks, there are really only two things you have to do and neither costs much money. Read this paper to learn how to motivate your team on the cheap from Leading Geeks author, Paul Glen.TRANSCRIPT
Copyright 2011, Leading Geeks Company. All Rights Reserved | www.leadinggeeks.com | 310-694-0450 1
When the job market heats up, motivation is an important topic. Managers are interested in
getting their workforces fired up to make progress and to prevent the kind of employee turnover
that often comes with an employment recovery.
The question for IT managers is: What can I do to
motivate my staff? Companies don’t exactly open
the great money spigot unleashing torrents of
disposable cash. Fortunately, money has never
been a big obstacle to motivating geeks. The classic
(and often expensive) things that managers do have
never been particularly effective anyway . Geeks
don’t get fired up by inspirational speeches,
bonuses, made up awards, family picnics or even
training on cool new technology that they may
never get to use.
To motivate geeks, there are really only two things
you have to do and neither costs much money.
That’s right. The
most important thing you can do to motivate the staff is avoid
demotivating them. Most geeks come to work already engaged and
energized; but the source of that motivation is different for each person.
Some love the technology and the puzzles. Others are engaged by the
opportunity for learning and advancement. Many are excited by the
impact of their work on others. Some are happy with the peers with
whom they get to work with.
Regardless of where their motivation comes from, your biggest job is not to kill it. Demotivation and
dejection usually start at the top. Internally generated motivation tends to be a relatively fragile state.
While a manager may not be able to create a motivated team, he often has the power to kill whatever
motivation grows.
Most geeks come to work with their own intrinsic motivation; your biggest job is not to kill it.
Paul Glen is the CEO of Leading Geeks, an education and
consulting firm devoted to unlocking the value of technical
people. You can contact him at [email protected].
1. Don’t demotivate your people.
Motivating Geeks Two Ways to Build a Motivated Team (On the Cheap)
Leading Geeks education + consulting
Sponsored by:
Copyright 2011, Leading Geeks Company. All Rights Reserved | www.leadinggeeks.com | 310-694-0450 2
Motivating Geeks Two Ways to Build a Motivated Team (On the Cheap)
What do managers do that demotivates their teams?
Excluding technicians from decision-making. Technical people's distress at being left out of major
decisions is about more than just feeling out of the loop. They often sense that their talents have been
disregarded. They have been insulted. And, since many decisions are influenced by technical
considerations, they also feel that the decisions themselves could be suspect, since managers' technical
knowledge is rarely respected. Any of these
interpretations would qualify as demotivating.
Inconsistency. People who are drawn to careers in
technology typically have a strong need for
consistency and predictability. Early interactions with
computers are quite comforting for them. As
youngsters, they draw conclusions about computers,
their parents and themselves. "If I type in this
command, the computer always does the same
thing. That's cool. I wish my mom was that
predictable."
Excessive monitoring. In technical groups, there
are few bigger insults than to call someone a
micromanager. The feeling of being micromanaged is profoundly demotivating. Monitoring someone
excessively, intentionally or not, communicates distrust for the person being overseen. And in many
kinds of technical work, it can also serve as an impediment to progress. In intellectually demanding,
creative work, interruptions can disrupt thinking for long periods of time. A manager's one-minute drop-
by can result in hours of lost productivity, regaining the concentration lost.
Let’s face it; you can’t really motivate anyone else. You can offer
incentives and rewards, but that’s not what makes creative people
create. They have an inner drive that makes them great. It’s called
intrinsic motivation. Your job, as a manager, is not to create intrinsic
motivation for them, but to create a fertile place for it to grow.
For geeks, being micro-managed is disruptive and profoundly demotivating.
2. Create an environment where motivation thrives
Leading Geeks education + consulting
Copyright 2011, Leading Geeks Company. All Rights Reserved | www.leadinggeeks.com | 310-694-0450 3
Motivating Geeks Two Ways to Build a Motivated Team (On the Cheap)
11 things you can do to make motivation thrive
1. Select Wisely. The most important thing a leader can do to encourage intrinsic motivation is to assign
work to geeks who have an interest in the work. Take advantage of what they are already interested in.
Not only are they already interested, but it also signals that you care about what they are interested in.
2. Manage Meaning. The second most important
thing a leader can do is to give a geek some sense of
the larger significance of their work. Without a sense
of meaning, motivation suffers and day-to-day
decisions become difficult. It is easy for geeks to
become mired in the ambiguous world of questions,
assumptions, and provisional facts characteristic of
technical work.
3. Communicate Significance. It is very
important for managers to be explicit about the role
a new technology plays in a business; otherwise,
some will misunderstand the centrality of their work
and others may develop delusions of grandeur.
4. Show Career Path. Many geeks have only a vague sense that there’s more to advancing their careers
than just acquiring new technical knowledge. Be specific about what competencies a geek must
demonstrate in order to advance their career.
5. Projectize. Projects help turn work into a game and geeks love games with objectives that delineate
both goals and success criteria.
6. Encourage Isolation. While geeks need free flowing communication within their own work groups,
collective seclusion provides fertile soil for motivation, cultivating cohesion and concentration. Much of the
most creative work comes from small groups who are isolated from the rest of their organization and are
completely focused on one major creative effort.
7. Engender External Competition. Healthy competition can enhance group cohesion. Nothing like a
common enemy to get a group to focus.
Without a sense of meaning, day-to-day decisions become difficult.
Leading Geeks education + consulting
Copyright 2011, Leading Geeks Company. All Rights Reserved | www.leadinggeeks.com | 310-694-0450 4
Motivating Geeks Two Ways to Build a Motivated Team (On the Cheap)
8. Design Interdependence. When a colleague is relying on you to complete your work, it’s much
easier to put in the extra effort for them than it is to meet some externally imposed deadline. It’s the
foxhole mentality. In war, soldiers fight for their buddies, not for some abstract concept.
9. Limit Group Size. As group size grows,
colleagues become less individuals and more an
undistinguished mass of anonymous faces. The larger
the workgroup is, the less conducive the
environment for developing intrinsic motivation
becomes.
10. Control Resource Availability. Whether
thinking about money, people, time, or training,
there’s a delicate balance of resources that will
encourage a group’s enthusiasm. Too many
resources or too few can diminish interest in the work.
11. Offer Free Food . . . Intermittently. Never underestimate the power of free food. I can’t offer any
rational explanation, but for geeks, even those making sizeable incomes, free food offers major support to
motivation development, far more than an equivalent amount of cash. Plus, it brings the group together in
a common setting, allowing for outside-the-box collaboration.
So when you are thinking about your staff and how to get them fired
up, forget about all the expensive and ineffective techniques that
involve throwing money around and hoping that people chase it.
What most technical people need is not more money, but a place that
they are excited to come to every day, a place where they can feel
appreciated and fulfilled. Give them that, and the motivation will take
care of itself.
In war, soldiers fight for their buddies, not for some abstract concept.
Geeks need a place they are excited to come to every day.
Paul Glen is the CEO of Leading Geeks, an education and consulting firm dedicated to unlocking the value
of technical people. Leading Geeks taps this value by transforming the tricky relationships between
technical and non-technical groups, at the executive, management and project level.
You can contact him at [email protected]
Leading Geeks education + consulting