&

2

World around us

3

4

Can you tell us 3 new trends, which are happening in the Czech Republic in last years?

5

Flow of today

SSC & BPO

Power of online media and

advertisement

6

SSC&

BPO

7

88

• SSC – Shared Services Centres

• BPO – Business Process Outsorcing

???

• SSC- Shared Services Centers• Handling of operational tasks (accounting, HR,

finance, IT...)• Separate leading and operative from headquarters• Low costs- employees, market and location

• BPO- Business Process Outsourcing• Outsourced processes and operations to third-

party services provider according to contract• Customer service, HR, finance, accounting• Knowledge process (KPO), Legal process (LPO)

10

• 1995 7,3 %

• 2013 52,3 %

Market share of GDP from international companies

???

11

• How many SSC and BPO are in the Czech

Republic ???That´s why you should pay attention, because there is possibility that

you will start your career there...

12

13

Competitors

HungarySlovakiaPoland

LithuaniaLatvia

Estonia RomaniaBulgaria

15

Competitors

+ of competitors• Infrastructure (Hungary, Poland)• Labor costs (Slovakia, Bulgaria, Hungary, Poland)• Politic situation (Poland, Hungary, Slovakia)• Globalization (Poland, Hungary, Romania, Slovakia)

Competitors

- of competitors• School system (Bulgaria, Hungary, Slovakia,

Romania)• Languages (Bulgaria, Hungary)• Infrastructure (Bulgaria, Romania, Slovakia)• Experience of graduates and employees• Geographical location (Romania, Bulgaria)

Why Czech Republic ???

Why Czech Republic?• Infrastructure• Location in the central Europe• Connection with Germany and western Europe• Common economy history with post communist

countries• Economics development in past 20 years• One of the top school systems in eastern Europe• Price versus quality• Language knowledge

20

Division of areas in the Czech Republic

21

Growth of each area in the Czech Republic

22

Languages needed for SSC & BPO

23

Language education in the Czech Republic

24

Let´s compare it...

25

Salaries in BPO and SSC

Tier 1 European languages knowledgeTier 2 Not many potential candidatesTier 3 International sourcing needed

Main challenges for SSC & BPO

• Decreasing of graduates for 3 years• -12000 students between 2010-2012

• Students finish their studies before graduation because of economical reasons

• Students learn only 1 language, mainly English• Attract early students with attractive and

innovative environment in the centres

Space for discussion

• Is it good to be „Share serviced centres“ country?

Quiz

• How many employees work in SSC & BPO approximately?

• 50 000 employees• What market share have international

companies on Czech GDP?• 52,3 %

• How much SSC & BPO are in the Czech Republic?

• 127

30

Resourceswww.absl.czwww.msmt.czwww.sme.skwww.wikipedia.org

31

Commercial break

32

International Internships

Employer Branding

Talent Development

Product portfolio 13/14

33

Power of online media and advertisement

34

Internet

35

Facebook

36

Google

37

Create a groups of 6 people from different LC´s

38

Your personal data...

MailPhoneAddressBilling cardsPasswordsFamilyDate of birthGeographic location…

39

Your personal data

40

?

Where google and facebook have your data?

41

!Data center - Prinevill in Oregon

42

Google + Facebook data

Whenever you: • access Gmail• edit your documents• post an image to Google+ • search for information on Google.com• post an image at facebook• post a status at facebook

43

Data center - Prinevill in Oregon

44

Data center - Prinevill in Oregon

• 30 Km2 (15 * city of Monaco)

• 6 500 Km of cabels

• 1,7 bilion people on Facebook/monthly active• 5,922,000,000 searches per day on Google

45

Data center - Prinevill in Oregon

46

?

How do you protect your personal data?

47

!

"Here (on Facebook), there is no privacy. Privacy is a fiction. Same as when you

hang on your wall something to mark only for friends, it does not mean anything."

Daniel Dočekal - Internet columnist

48

Potential threats

• Shady individuals • Companies (google, social pages,

everyone who has your data)• Security agencies• Social „friends“ – bosses, jealous

colleagues, ex-partners, etc…

49

Advertisement

• Direct• Massive• Subconscious• Everywhere• Manipulative

50

Advertisement

51

Advertisement

52

Advertisement

53

Advertisement

54

?

Have you ever seen that advertisement for any company is everywhere on the internet?

55

!

It is not because companies give a lot of money to online marketing, but google/websites

owners know about you.

On every site you visit, you leave traces.

56

?

Why is it possible to have such a strong advertisement?

57

Why?

Internet lifestyle!

58

?

Where do you use your mobile?

59

!

Addicted

60

?

Who of you ever tried to find yourself on google?

61

!

You can delete your stuff from google if you want.

62

How?

…….how how how

google has to delete results damaging name

63

7 ways how to keep your data secret

1. Change your email! – Do not use open sources like Google and other mails

which are from US

2. Tor Browser– Click stream

3. Do not use cloud systems– iCloud, Evernote, Dropbox, …

64

7 ways how to keep your data secret

4. Avoid to use location data– Four square, Google maps, Facebook location for your

post, etc…

5. Complicated password– Mean less sentence and some transformations on it

6. Search engine - DuckDuckGo– search engines track your search history and build

profiles on you to serve you personalized results based on your search history

65

7 ways how to keep your data secret

7. What it can be???

66

!

Think about what you share, upload or post.

67

Try to be without phone...

It is possible for you or are you really addicted?