2000 quality sourcebook · 2017-03-17 · leading manufacturer of dimensional measuring equipment...

129Quality Digest/January 2000

The following ad section features corporateprofiles of some of the premier providersof quality products and services. For moreinformation about any of these companies,circle the appropriate number on the reader

service card (found between pages 128 and 129 of thisissue), use our LeadNet service at www.qualitydigest.comor contact the companies directly.

Corporate Profiles 2000 Quality Sourcebook

Corporate Profile Directory

ABS Group Inc. ......................................................................... 130

ABS Quality Evaluations Inc. ...................................................... 131

Brown and Sharpe ................................................................... 132

BSI Inc. ................................................................................... 133

CEEM Inc. ................................................................................. 134

CyberMetrics Corp. .................................................................. 135

DataNet Quality Systems ........................................................... 136

Excel Partnership Inc. .............................................................. 137

JBL Systems ............................................................................ 138

Juran Institute ......................................................................... 139

KPMG Assessment and Registration Services ............................ 140

Lyle-Kearsley Systems .............................................................. 141

MetricVision ............................................................................ 142

National Quality Assurance USA ................................................ 143

Pilgrim Software ...................................................................... 144

Prescient Technologies Inc. ...................................................... 145

Quality Systems International ................................................... 146

Quality Systems Registrars Inc. ................................................ 147

Resource Engineering Inc. ........................................................ 148

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130

ABS Group Inc.Global Safety, Quality and Environmental Services

Circle Reader Service No. 131

Corporate Overview

ABS Group is the global leaderin the provision of safety, qualityand environmental services togovernments and industry. ABSGroup has been organized to pro-vide quick, responsive, integratedservices to the safety, quality andenvironmental (SQE) challengesyour company may face. Wecreate practical programs de-signed to meet your needs. Fromhelping you build a “foundationfor excellence” with compliance-based products contributing toyour “continuous improvementand beyond,” we offer servicesthat can grow with your needs.

Our team of highly skilled tech-nical and management-systemexperts offers a portfolio oftraining and compliance serv-ices designed to help you iden-tify and manage risk and increaseoperational efficiencies.

Safety (S)� Safety ComplianceVerification• Safe Practices Survey• Field Audits• Substance Abuse Programs� Public and Customized OnSite Courses

• Process Safety TrainingCourses

• OSHA Laws and Regulations• OSHA Compliance Institute• Risk Management� Publications

Quality (Q)� ISO 9000 QualityManagement Systems• Gap Analysis• Consulting• Quality Management Software

(QMX)� Public and Customized On-Site Courses• ISO 9000 Year 2000 Revision• The ISO 9000 Bootcamp• ISO 9000 Implementation &

Documentation• The Quality Management

MBA School� Publications

Environmental (E)� ISO 14001 EnvironmentalManagement Standards• Consulting� Publications� Public and CustomizedOn-Site Courses

• The EnvironmentalCompliance Bootcamp

• The Environmental MBASchool

• U.S. Environmental Laws andRegulations Compliance

• The Advanced EnvironmentalCompliance Course

Integrated “SQE” Solutions� Compliance Based� Continuous ImprovementBased� Risk Management Based� Public and CustomizedOn-Site Courses• Integrating SQE Management

Systems

For more information, pleasevisit our Web site at www.abs-group.com.

ABS Group Inc.16855 Northchase DriveHouston, TX 77060Telephone: (281) 877-6100Fax: (281) 877-5925www.abs-group.com

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131

ABS Quality Evaluations Inc.A Single Registrar for All Your Needs


Corporate Overview

ABS Quality Evaluations Inc., anaffiliate of ABS Group Inc., isone of the world’s most experi-enced and largest providers ofindependent, third-party servicesrelated to the review, assessmentand certification of managementsystems. ABS Quality Evalu-ations (ABS QE) is recognizedas a leader in certification to ISO9000, ISO 14000 and QS-9000standards. Through our parentcompany, the American Bureauof Shipping, we maintain a tradi-tion of close to 140 years’ experi-ence in standards verification.

Accredited to certify in a widerange of industries, ABS QE isrecognized as one of the mostprominent registrars in variousindustries and government. ABSQE is also one of the first regis-trars to have been accredited tocertify software development andis continually expanding itsscope of industry accreditation toserve emerging ISO managementsystem markets, such as medical,financial and educational sectors.Our qualifications also allow us

to provide AS9000 audits for theaerospace industry and audits tothe TE supplement for toolingfabricators.

A Tradition ofLeadershipABS QE has established andmaintained a leadership positionin the ISO 9000, ISO 14000 andQS-9000 certification industryfrom the very beginning:• First registrar in the world to

hold dual RAB and RvAaccreditation for ISO 9000certification

• Second registrar to gain RABaccreditation for ISO 9000certification

• First non-Brazilian registrar togain INMETRO accreditationfor ISO 14000 certification

• One of the initial registrars tobe accredited for QS-9000certification.

Our accrediting bodies audit usby the requirements of ISO Guide62 to verify our continuing com-mitment to the highest qualitystandards.

Serving a Broad Rangeof IndustriesABS QE is accredited to certify awide range of diverse industriesincluding:• Engineering• Construction• Fabricated Metal Products• Primary Metals• Electronics• Software• Chemicals• Plastics and Rubber• Equipment• Paper and Allied Products• Processed Materials

We have the necessary experi-ence to serve emerging ISOmarkets such as aerospace,medical, financial and profes-sional sectors.

ABS QualityEvaluations Inc.16855 Northchase DriveHouston, TX 77060Telephone: (281) 877-6800Fax: (281) 877-6801www.abs-qe.com

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132

Brown & SharpeShaping The Future Of Measurement


Corporate Overview

Brown & Sharpe is the world’sleading manufacturer of dimensionalmeasuring equipment used bymanufacturers throughout the worldto measure the physical size andshape of objects.

The company’s product line rangesfrom hand-held precision measuringtools such as calipers andmicrometers to custom metrologyequipment, optical measuringinstruments, coordinate measuringmachines, measurement andinspection software, and integratedmeasuring systems for a widevariety of measuring and inspectionapplications. Brown & Sharpe alsooffers a full range of aftermarketservices, including calibration,

contract measurement, equipmentretrofits and rebuilds, softwareupgrades, parts, maintenance andrepair services, technical support,and training.

The company has recently expandedits measuring system productoffering into the disk and flat panelinspection market with the additionof Brown & Sharpe SurfaceInspection Systems. These advancedsystems use patented Black Beam®Interferometer technology andcombine elements of particlephysics, optics, high-speedelectronics and signal processing forextremely accurate surface analysis.

Brown & Sharpe was founded in1833 in Providence, Rhode Island,by Joseph Brown to manufactureand repair watches and clocks. In1848, Lucian Sharpe joined thecompany as an apprentice. In 1851he became Joseph Brown’s partner,and the company began themanufacture of precision measuringinstruments in addition to itswatches and clocks. Today, Brown &Sharpe operates 12 manufacturingplants and 23 Precision Centers onthree continents, including Brown &Sharpe Qianshao, a new jointventure company, providingcoordinate measuring machine

research and development,manufacturing, sales, distribution,service, and customer supportthroughout Asia, including China.

Brown & Sharpe is also an e-commerce pioneer and has launcheda Web site, e-metrology.com, thatoffers virtual hardware and softwaredemonstrations, interactive technicalsupport and easy online purchasing.

Brown & Sharpe’s strategic goaltoday is to provide manufacturersthroughout the world with thedimensional metrology equipmentthey need to achieve the highestlevel of quality in all theirmanufacturing processes. It’s theconcentration on this one idea thatmakes Brown & Sharpe, and all ofits associated companies throughoutthe world, recognized leaders in thedevelopment of high-technologymeasuring systems.

Brown & SharpePrecision Park200 Frenchtown RoadNorth Kingstown, RI 02852Telephone: (800) 766-4673Fax: (800) 733-2937www.brownandsharpe.com

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133

BSI Inc.The World’s Leading Quality and EnvironmentalManagement Systems Registrar


Corporate Overview

BSI is the world’s leading qualityand environmental managementsystems registrar. Founded in1901, BSI has issued more than33,000 registrations in more than87 countries. More than 118“Global 500” companies havechosen BSI as their preferredISO 9000, QS-9000, ISO 14000or TickIT software registrar.BSI’s registration experiencecovers virtually every industrialand commercial sector (i.e.,automotive, aerospace, chemicaland allied processes, IT/software,and service). BSI’s other servicesinclude standards facilitation,training, product certification,product testing, CE marking andinspection.

To serve its customers in NorthAmerica, BSI Inc. was establishedin 1991 and is headquartered inReston, Virginia, with nine officesthroughout the United States, twoin Mexico and four in Canada.BSI is truly a pioneering organiza-tion. It was the world’s firstnational standards body and afounding member of the Interna-tional Organization for Standard-ization (ISO). BSI facilitated thedevelopment and publication ofthe first commercial standards toaddress quality managementsystems, environmental manage-ment systems, occupational healthand safety management systems,and project management.

BSI Inc. stands apart from otherregistrars by providing thehighest-skilled assessors avail-able. BSI Inc. assessors are allfull-time employees who comefrom industry with strong back-grounds in quality management.Whenever possible, BSI Inc.makes sure that a clientmanager’s background matchesthat of our customers.

Scope of AccreditationBSI Inc. offers registrationservices for ISO 9000, QS-9000,TE Supplement to QS-9000,VDA 6.1, ISO 14000, TickIT andBS 7799. In addition, BSI Inc.provides assessments for AS9100and TL 9000.

BSI Inc. is accredited by RAB,UKAS and RvA for QMS, andby UKAS for EMS, TickIT andBS 7799. BSI is also accreditedby INMETRO in Brazil, KAB inKorea, and SAC in Singapore forQMS. BSI Inc.’s UKAS (for-merly NACCB) accreditation isone of the widest issued to anyregistrar in the world, coveringmore than 180 SIC codes andincludes ISO 9000, QS-9000,ISO 14000 and TickIT.

BSI Inc.12110 Sunset Hills RoadSuite 140Reston, VA 20190Toll Free: (800) 862-4977Telephone: (703) 437-9000Fax: (703) 437-9001E-mail: [email protected]

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134

CEEM Inc.Training for Business Excellence


Corporate Overview

CEEM Inc., a member of the BSIgroup, has offered a full comple-ment of instruction since 1979.This is offered as seminars,workshops, consulting andpublications on a wide range ofspecialty management topicsincluding quality, environmental,health and safety, medicaldevices, and information security.

CEEM course tutors are highlytrained professionals who haveextensive knowledge of thedisciplines they teach. Ourhands-on, interactive approach toteaching is the most effective

method available. Incorporatedwith benchmarked lessons, ourtutors have learned through manyyears of experience and associa-tion with quality and environ-mental systems that CEEMprovides you with the finesttraining available.

CEEM invests in course develop-ment, trainers and staff to ensureyour optimal return on invest-ment for your training dollar.This combination of talentsbrings you new and updatedcourses, better training materials,excellent training facilities andpremium instructors.

CEEM Inc. offers ANSI-RABNAP accredited courses, includ-ing ISO 14000 Auditor/LeadAuditor, ISO 9000 Auditor/LeadAuditor and ISO 9000 Auditor/Lead Auditor with specificreference to the automotive andservice industries.

CEEM publications provideexecutives and managers with up-to-date information throughpublications, software, hand-

books and videos. This divisionpublishes “International Environ-mental Systems Update” (IESU),a monthly newsletter on ISO14000 related issues. IESUprovides market data, interna-tional trends, regulatory insight,implementation guidance,interpretations, case studies andinformation to help you makeenvironmentally sound businessdecisions. “ProBono,” a newslet-ter on strategic philanthropy,focused goodwill, and commu-nity relations is the market leaderin providing information on howto raise the profile of your com-pany while helping a communityor charitable organization.

Visit our Web site atwww.ceem.com and learn moreabout how our training andconsulting services can help youbuild a better business.

CEEM Inc.12110 Sunset Hill Road, Suite 140Reston, VA 20190-3231Telephone: (800) 745-5565Fax: (703) 250-5313www.ceem.com

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135

CyberMetrics Corp.New Tools to Manage Quality


Corporate OverviewFounded in 1988, CyberMetricsCorp. is a leading developer andworldwide supplier of quality man-agement software products andservices. CyberMetrics deliverscomplete solutions that thousands ofquality managers, engineers andtechnicians rely on every day to im-prove quality, save time and reducecosts. CyberMetrics is dedicated toproviding superior open-standardssoftware solutions that are afford-able, easy to deploy and manage,and can scale from departmental toenterprise levels.

Our diverse customer base includeshundreds of well-known Fortune1,000 clients from every industry.Automotive customers include GM,Ford and Toyota; aerospace custom-ers include Boeing, Lockheed andCessna; and electronics customers

include Rockwell, Motorola,Siemens, Toshiba and Panasonic.Government and defense users in-clude NASA, USDA, U.S. AirForce, U.S. Navy and U.S. CoastGuard. Due to the competitive pric-ing, ease of use, and scalability ofour software solutions, thousands oftier-one and tier-two supplier loca-tions also use them.

Our line of ISO 9000/QS-9000compliant, quality-related softwarepackages includes GAGEtrak Cali-bration Management, GAGEstatGage R&R, CalPro Step-by-StepCalibration Work Instructions &Procedures, SCRAPtrak Defect &Scrap Analysis, SUPPLIERtrak Re-ceiving Inspection & Supplier Per-formance Tracking, and ForeSightEquipment & Facilities MaintenanceManagement. CyberMetrics offers acomplete series of measurement andcalibration training CDs, along withGD&T Trainer—Geometric Dimen-sioning & Tolerancing Training CD,and the GD&T symbol font. We alsocarry hardware accessories thatcomplement our software packagesand improve user productivity.These include standard and barcode-capable hand-held Palm PDAs fordata collection, specialty printers forlaminated calibration labels, andbarcode scanning devices.

To better support our clients, weoffer regional training classes, on-site training, custom programmingand data-import services, as well asextended software support services.

CyberMetrics maintains two regionalU.S. sales offices: our Eastern re-gion office in the Detroit metropoli-tan area, (800) 777-7020, and ourWestern region office in the Phoenixmetropolitan area, (800) 774-7020.We also maintain our developmentand customer support facility inScottsdale, Arizona, and have promi-nent distributors in the UnitedStates, Canada, Mexico, SouthAmerica, Asia Pacific, United King-dom, Hungary and South Africa.

For more information, product bro-chures and free 45-day trial pro-grams, please visit our Web site atwww.cybermetrics.com or call one ofthe toll-free numbers above.

WestCyberMetrics Corp.7500 E. Butherus Drive, Suite MScottsdale, AZ 85260Telephone: (480) 922-7300Fax: (480) 922-7400EastCyberMetrics Corp.12900 Hall Road, Suite 435Sterling Heights, MI 48313Telephone: (810) 726-7676Fax: (810) 726-7677www.cybermetrics.com

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136

DataNet Quality SystemsEnterprisewide, Real-Time SPC Software


Corporate OverviewWinSPC hits the World WideWeb in 2000. WinSPC nowpublishes reports to the Internetor corporate intranet and makesyour SPC information availableto your entire enterprise, whetherit is across the shop floor oracross the world. Using universalWeb browsers, your informationis available to all levels of yourenterprise without installing ormaintaining application pieces orconnections on every desktop.

Customize reports for specificusers or groups, or share com-mon reports across your enter-prise. Distribute information tomanagers, engineers, suppliers orcustomers no matter where theyare. The Web browser means freereport distribution and real-timeanalysis across the enterprise.WinSPC’s Internet abilities pro-vide customizable security,

automated reporting and alarmnotification and browser-basedadministration. Administratorscan create, modify and schedulereports; manage users; and inte-grate the SPC data into otherWeb pages. You can even makeCAD drawings and process docu-mentation available over the Web.

The state-of-the-art technologyutilizes COM objects, JavaScript,Dynamic HTML (DHTML), JavaApplets and Active Server Pages.The software can accommodatean unlimited number of viewersor limit access based on thenumber of concurrent users. WithWinSPC’s Internet module, youinterface with our Web browserto display charts on demand,such as X-bar, R, s, median,moving range, moving average,cumulative sum, process capa-bility, p, np, e, u, Pareto and cu-mulative sum.

WinSPC is the premierenterprisewide, real-time SPCsoftware. WinSPC includes robustdata collection and analysis;

closed-loop control; OPC andOLE automation; ISO/QS/FDAaudit trails; concurrent licenseusage; multilingual interfaces forEnglish, Spanish, German,Chinese and Portuguese; randomdata collection; native drivers formultiple SQL databases; batchreporting; and simultaneouscollection of multiple parts orprocesses.

WinSPC won the first ISAPresident’s Award for MostInnovative Technology Product.DataNet was selected to the “ISV75” by Microsoft and CMPMedia, and was named by Startmagazine as one 1999’s hottestcompanies.

DataNetQuality Systems24567 Northwestern HighwayFourth FloorSouthfield, MI 48075Telephone: (248) 357-2200Fax: (248) 357-4933www.winspc.com

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Excel Partnership Inc.Improving business processes to meet the growingdemands of a competitive marketplace.


Our mission at Excel Partnershipis to provide world-class trainingand consulting for internationalstandards, regulatory require-ments and process improvementtechniques to create overall busi-ness improvement for our cus-tomers. Since 1989, we haveearned an enviable reputation asa world leader in this industry,helping our customers developsolutions to their most importantbusiness concerns and incor-porate these solutions into sys-tems that work.

As a measure of our commit-ment, we’ve achieved and main-tained registration to ISO 9001for the design and delivery of ourtraining courses.

Excel’s resources are made up ofa team of professional consul-tants/trainers and administrativepersonnel, including:• More than 100 SeniorConsultants/Trainers, whopossess an average of 20 years’industry experience.• Instructional Designers, whoare industry specialists and use asystematic approach to designing

and developing training solu-tions. Their participation in allcourse development and pilotactivities gathers important feed-back from students and instruc-tors alike.• A Customized Learning ToolDevelopment Team, which isable to adapt existing course ma-terials to individual needs or de-sign original or custom programsbased on customer needs andobjectives.• Our Multi-Media DesignGroup, whose capabilities in-clude computer-based trainingsolutions, intranet, Internet andWeb-based distance learning, in-cluding synchronous Web-basedtraining programs.• An Office Support Network,which ensures that customer andtrainer needs are met and provideall necessary support.

The Excel DifferenceProviding a total solution with:• Worldwide expertise on inter-national standards• Innovative approaches todelivering that expertise

• A solution customized foryour business

Excel’s Capability Focuseson Three Key Elements:• Expertise• Delivery• Customization

We have the industry’s bestpeople working for us, with anarray of proven delivery methods.But a customized approach willprovide the greatest value foryour company. When you areready to maximize your trainingand improvement efforts, contactExcel Partnership. See how wecan combine our resources toprovide a complete, cost-effectivesolution to meet your needs andfocus on improving your bus-iness... locally and worldwide.

Excel Partnership Inc.75 Glen RoadSandy Hook, CT 06482Telephone: (800) 374-3818Fax: (203) 426-7811www.excelpartnership.com

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138

JBL SystemsSoftware Solutions for Quality andMaintenance Management


Corporate OverviewJBL Systems is a leading provider ofsoftware for quality andmaintenance management. JBLSystems has been providingsolutions to help companiesefficiently manage information, timeand people since 1985. Our softwareis designed for people who needeasy-to-learn, easy-to-use flexiblesystems to manage and trackmultiple tasks.

Our success depends on yoursuccess. We understand you neednot only good software to completethe tasks at hand but also goodreporting and forecasting inform-ation to enable you to make gooddecisions. The reporting capabilitiesare the best feature of our software,and we’ll send you sample reportsto prove it. JBL Systems’ softwareprovides such critical informationas:• The hours required to complete

scheduled tasks

• Identifying when to expect heavyworkloads

• Hours of scheduled tasks incalendar format

• Unscheduled times available formaintenance and labor

• Reporting costs vs. budget/forecast by cost center

Although we provide softwaresolutions, we realize that computersand software are not ends untothemselves. They are simply toolsthat help you to plan your work,manage your time and help youwork as efficiently as possible. Agood software package will adapt tothe many needs and tasks that peopleexpect of it. This is what you canexpect of the software from JBLSystems. Our technical servicessupport includes applicationstraining, customization, data transferservices, phone support and regularproduct updates. We provide tooland validation kits to enable you tocustomize and validate the software.Products are available for Windows95/98/NT and client/serverenvironments.

Our client list includes thousands ofwell-known companies in virtuallyevery industry and type oforganization. Visit the JBL SystemsWeb site at www.jblsys.com toreview products or to downloadworking demos of the software.Contact us for a list of users,

pricing, or sample reports or to talkabout the best solution to fit yourneeds.

JBL Systems Product Line■ Gage Calibration Software

Calibration Procedures &InstructionsGage Calibration LabelingComplete Gage R & RPalm Pilot Interface

■ Supplier SQA SoftwareIncoming ReceivingIncoming InspectionSupplier Performance RatingSupplier Audit Tracking

■ Scrap and Defect Analysis■ Preventative Maintenance

SoftwareSafety ProceduresMaintenance LabelingPalm Pilot Interface

■ Measurement Training CDsIntroduction to MetrologyMeasurement UncertaintyPrecision DimensionalMeasurementPrecision TemperatureMeasurementPrecision ElectricalPrecision TorquePrecision Flow, Mass, Force

JBL Systems Inc.51410 Milano DriveMacomb, MI 48042Telephone: (810) 677-6700Fax: (810) 677-5700www.jblsys.com

■

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139

Juran InstituteLeading the New Century of Quality


Juran Institute is a global consultingand training organization. Ourmission is to assist clients inimproving their performance,productivity, people and profits. Sixsigma quality is our business!

Our HistoryOur work is steeped in tradition. Itbegan in the early 1920s when Dr.J.M. Juran, one of the world’s mostrecognized quality experts, was ayoung engineer working in thequality department at WesternElectric. In this position, he begandocumenting his observations on thenature of quality problems anddeveloping a process for eliminatingthem. He called his roadmap forchange “breakthrough” to signifythat an improved level of quality andperformance has been achieved. Hisseminal works became the basis forthe quality revolution of the 1980sand for the six sigma methodologiesused today.

Over time, Dr. Juran augmented hisbreakthrough concepts to define asystematic approach for managingbusiness performance throughquality. And, as they say, the rest ishistory.

Today, Dr. Juran’s ideas andmethods are at the heart of JuranInstitute resources. For more than 20years, the Juran Institute has helpedorganizations throughout the worldattain the benefits and rewards ofimproved quality and increasedshareholder value.

The Institute has been able toachieve client results with:• an unmatched breadth and depth

of consultant and trainingsupport

• broad-based industry experience• proven, pragmatic and adaptable

techniques• an extensive database of best

practices and results• public workshops to share best

practices• handbooks and customized

training materials

Each of our assignments iscompleted with the same integrityand pragmatic approach used by Dr.Juran.

Attaining global leadership,customer satisfaction and businessperformance is a moving target for

our clients. Juran Institute’sresources are poised to anticipateand respond to new challenges andmeet our clients needs.

Our ServicesToday, Juran Institute offers timelysolutions to our client needs withconsulting and training in five areas:• strategic cost improvement

programs• six sigma breakthrough• process improvement and

problem-solving technologies• ISO systems implementation• global benchmarking

Contact usJuran Institute can be reached atwww.juran.com or at (800) 388-7726. We are located in Wilton,Connecticut, USA; Madrid, Spain;Toronto, Canada; and Amsterdam,the Netherlands.

We look forward to supporting youin the new century, which JuranInstitute refers to as the “century ofquality.”

Juran Institute Inc.11 River RoadWilton, CT 06897Telephone: (203) 834-1700Fax: (203) 834-9891www.juran.com

Corporate Overview

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140

KPMGAssessment and Registration Services


Corporate OverviewIn today’s global economy,organizations are challenged tomaintain quality across businessunits, locations and, often, alarge number of disparatesuppliers. Are your products orservices being delivered under adefined and controlled system?Are processes and practicesconsistent throughout theorganization?

KPMG’s Assessment andRegistration Services provides asolution. We offer assessmentand registration of managementsystems to companies that wishto have independent third-partyverification that theirmanagement system is incompliance with international orindustry standards.

The objective of ISO is to enableorganizations to attain a highdegree of customer satisfaction

and to establish a base fromwhich they can effectively drivecontinuous performanceimprovement.

KPMG provides registration to anumber of ISO standards,including ISO 9000 (whichapplies to the development andregistration of qualitymanagement systems) and ISO14000 (which applies toenvironmental managementsystems). KPMG also providesregistration for industry-specificmanagement systems, such asHACCP for food, QS-9000 forautomotive, and TL 9000 fortelecommunications, amongothers.

KPMG is one of only two BigFive firms with an RAB-accredited assessment andregistration services practice.However, what truly keepsKPMG on the leading edge ofquality is the extensive, cross-industry certification experienceof its professionals. The practiceprovides more than just duediligence.

Along with a talented staff offull-time, internationallyrecognized, certified assessors,KPMG can offer educatedobservations that, if acted onappropriately, have the ability todrive continuous performanceimprovement.

For further information aboutKPMG’s Assessment andRegistration Services, pleasecontact Axel Breidenbruch,director of Assessment andRegistration Services, attelephone (973) 912-6355 or e-mail [email protected];or Tim Green, director ofAutomotive Assessment andRegistration Services, attelephone (248) 723-1121 or e-mail [email protected].

KPMG Assessment &Registration Services150 John F. Kennedy ParkwayShort Hills, NJ 07078Telephone: (973) 467-9650Fax: (973) 912-6050www.us.kpmg.com/qualreg

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141

Lyle-Kearsley SystemsQuality Information Management Systems


Corporate Overview

Lyle-Kearsley Systems (LKS)provides software and servicesworldwide to industry giantssuch as Caterpillar, OsramSylvania, AlliedSignalAerospace, Ball Corp., EthiconEndo-Surgery, BaxterHealthcare, Quaker Oats,Honeywell and many others.

Our mission is to provide world-class products and services to allcompanies striving to improvetheir internal quality standards.Each of our products andservices takes advantage ofleading-edge technologies andmethods to ensure our clients’continued success in themarketplace.

Let’s assume that youmanufacture widgets… and theyare important widgets becausebusinesses and lives could be at

stake. An inferior product can becostly. The objective is for you toproduce identical widgets,whether it is just a few orhundreds of thousands. The word“identical” is the key. It impliesthat all widgets will bemanufactured to the same superbstandard. To achieve this, themanufacturing process must bean integrated system, designedwith a specific architecture thatincludes many distinctcomponents.

The glue that holds the entiremanufacturing process together is“Information Management.”That’s our business… creatingthe system that brings logic andorder to the manufacturingprocess that, without our help,could easily become sheerchaos… and a guaranteed moneyloser. Our job is to create aquality system that makes youmoney. What we do must pay foritself by decreasing labor costs,producing zero-defect products,garnering a reputation for highstandards, and being competi-tively priced… all while makingthe proper profit margins.

What makes LKS truly differentis that we are market-driven and

not confined by yesterday’smethods and technologies.Therefore, we are not limited inour thinking. The fact is, about80 percent of the companies thatneed our help use our “off theshelf” program; it’s that flexibleand that good. But we can alsohelp the other 20 percent with avariety of modifications,enhancements or customizedsolutions, including supportingmultiple databases of yourchoice. We’re flexible.Complying to inflexible,traditional solutions doesn’talways get the job done. Havinglimitless boundaries gives usmore options. Every problem hasan ideal solution, as well as acompromised one. We simplywill not settle for second best.

If LKS is expected to help youdevelop the level of quality yourcustomers anticipate, whyshouldn’t you expect the samefrom us? That’s why the word“no” is not in our lexicon and, inplain words, should not allowanyone to avoid responsibility.

Lyle-Kearsley Systems7800 Donegan DriveManassas, VA 20109Telephone: (703) 393-2222Fax: (703) 393-2211www.infinityqs.com

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142

MetricVisionPrecision Noncontact 3-D Metrology


Corporate OverviewMetricVision is a leader in large-scale, noncontact, high-precision,three-dimensional metrology. Theinstrument system emerged from 10years of demanding requirementsand extensive use in the Departmentof Defense, Department of Trans-portation, Department of Energy,NASA, Boeing and privately fundedresearch. More than $25 million hasbeen invested in research anddevelopment. The technology hasbeen in use since 1993. Today, onlyone company has patent rights tothis technology: MetricVision, asubsidiary of the $4 billion, publiclytraded Thermo Electron Corp.Thermo is a worldwide leader inbiomedical, environmental andindustrial instruments.

MetricVision technology, CoherentLaser Radar, is immediately usefulin the lab and on the factory floor asan automation tool offeringnoncontact, precision 3-D meas-urement. The model 100B is fast,easy-to-use, very accurate andportable. The instrument canaccurately align large parts duringassembly. It can certify tooling andthen monitor its repeatability duringproduction. The model 100B canmeasure metal, plastic and com-posite as-built parts and comparethem to as-designed CAD models. Itcan scan complex geometry that wasimpossible to scan before because itwas too large, too hard-to-reach, toocomplex, too delicate or too labor-intensive.

The system requires one operator forfast setup, then runs unattended asneeded. It can do these things at theobject to be measured without aspecial environment and withoutexpensive tooling. It provides non-contact measurement that speedsmanufacturing, improves quality andlowers manufacturing costs. It elim-inates the need for photogrammetrydots, laser tracker SMRs or retro-reflectors, handheld probes, anddoes not have to calculate offsetsbecause measurements are takendirectly off the part surface.

MetricVision meets many differentapplication needs. And, by importingdata into leading third-party soft-ware, the noncontact systemsperform inspections, quality assess-ments, reverse engineering and otherspecial applications quickly andeasily. Software is availableinternationally from manufacturersincluding Silicon Graphics (AliasWavefront’s EvalViewer), NewRiver Kinematics (Spatial Analyzer),Imageware (Surfacer, Inspect It,Build It, Verdict), Perceptron (ScanWorks), Verisurf (All packages),Metris and Paraform.

MetricVision invites you to visit itsWeb site at www.metricvision.com orcall to learn how new technologycan help you automate a solution.

MetricVisionGateway 95008500 Cinder Bed Road, Suite 150Newington, VA 22122Telephone: (703) 550-2945Fax: (703) 550-2949www.metricvision.com

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National Quality Assurance USAA Partnership Approach to Quality andEnvironmental Registration


Corporate Overview

NQA USA is a third-party registraraccredited to provide quality andenvironmental registrations underthe RAB (Registrar AccreditationBoard), UKAS (United KingdomAccreditation Service) and RvA(Raad voor Accreditatie)accreditations. NQA is one of thefew multidisciplinary registrarsapproved to assess a wide variety ofindustries, such as aerospace,automotive, chemical products,computer (hardware and software),construction, electronics, food,plastics, printing, temporaryemployment agencies, textiles,trucking and service.

NQA is one of the largest registrars,having registered more than 14,000

clients worldwide. Our clientele,which includes industry leaders suchas NASA, Boeing, Raytheon,Lockheed Martin, EMC, Canon,Graybar, Fujifilm and Fluke, have allexperienced the “Value Add” thatNQA USA brings to the third-partyauditing industry.

Our MissionNQA USA’s partnering approachfocuses on our auditors’ technicalexpertise, a nonbureaucratic processand innovative techniques that serveas vehicles for our clients’management system improvements.NQA’s philosophy of success is tomaintain core values based oncredibility, value-added service,professionalism, integrity andcommunication and to provide achallenging and competentregistration for all clients.

NQA Services• ISO 9000 (manufacturing and

services)• QS-9000 (automotive)• AS9000/9100 (aerospace)• TickIT (software)• ISO 14001 (environmental)• ISO/IEC Guide 25 (laboratory/

calibration)• Training seminars• Supplier/internal audits

Why NQA?• Worldwide accreditation• Multiple registration• Economical multi-site

registration• 14,000 clients• One of the oldest registrars• Continuous surveillance program• Reputable and experienced

auditors• Dedicated customer service• Common-sense approach• Core NQA values:

—Credibility—Value-added service—Professionalism—Integrity—Communication

• Cost effectiveness—Pricing to accommodatesmall firms—Sampling plans forcompanies with multiplefacilities—Competitive rates with nohidden costs

National Quality AssuranceUSA4 Post Office Square RoadActon, MA 01720Telephone: (800) 649-5289Fax: (978) 263-0785www.nqa-usa.com

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Pilgrim SoftwarePilgrim Software: One-Stop Shopping forEnterprise Quality Solutions


by introducing the concept ofEnterprise Quality Management(EQM™). Put simply, EQM isthe strategic integration of tradi-tional quality management andenter-prise resources planning(ERP) processes in large corp-orate and manufacturing settings.

The key to the success of EQM™is the fact that it allows com-panies to meet and exceedbusiness-critical quality andproductivity goals through theimplementation of a singleenterprisewide software system.By linking ERP systems withPilgrim’s precon-figured ERPagents, companies can realize anew realm of opera-tionalharmony and overall prof-itability.

As part of the EQM™ develop-ment process, Pilgrim Softwarehas formed strategic allianceswith some of the most powerfulERP companies, includingCincom, Oracle, QAD and Baan.These alliances will ensure thatthe needs of mutual customersare met well into the nextmillennium.

Products and ServicesPilgrim’s Quality and Manu-facturing Integrated System(Q&MIS) suite is the most com-plete, powerful enterprise qualitymanagement application on themarket. Composed of seven inde-pendent yet fully integrated mod-ules and their corresponding Webcomponents, Q&MIS™ address-es every aspect of modern qualitymanagement operations.

The Q&MIS™ suite is fullyWeb-enabled and can be linked tomost popular ERP systems viaPilgrim’s innovative ERP Agent.Pilgrim Software also offers anumber of professional servicesdesigned to optimize the imple-mentation and use of its ground-breaking products.

For more information on PilgrimSoftware, please visit Pilgrim’sWeb site at www.pilgrimusa.comor call (813) 915-1663.

Pilgrim Software2807 W. Busch Blvd., Suite 200Tampa, FL 33618Telephone: (813) 915-1663Fax: (813) 915-1948www.pilgrimusa.com

In the early 1990s, Pilgrim Soft-ware emerged as the leading pro-vider of quality management andbusiness automation software byintroducing the revolutionaryQuality and Manufacturing In-tegrated System (Q&MIS™).

Today, close to a decade andthousands of satisfied system us-ers later, the foundation on whichPilgrim was built still permeatesevery aspect of the company’ssimple business philosophy: theunrelenting desire to meet cus-tomers’ needs with the mostadvanced, effective quality man-agement solutions available.

Enterprise QualityManagement (EQM™)Pilgrim Software has revolu-tionized the manufacturing sector

Corporate Overview

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Prescient Technologies Inc.Driving Engineering Quality


Corporate Overview

PrescientQA products and servicesinclude DriveQA, DesignQA,GeometryQA, CertifyQA and theAuditQA quality audit program.

DriveQA is a management tool thatacquires, summarizes, analyzes,reports and depicts engineeringquality metrics to determine thehealth of an engineering organi-zation and the effectiveness of itsdesign process. DriveQA providescritical quality measurement datathat a company can use to improvethe product development processand institute training, standards re-views or other corrective measuresto solve costly and time-consumingquality errors.

DesignQA is the leading engineeringquality software system that detects,assesses, corrects and prevents prod-uct development problems caused byinaccurate, incomplete or incon-sistent design modeling practices.This configurable application allowsindividuals, departments and com-panies to leverage their best mod-eling and design practices consistentlythroughout the product developmentprocess.

GeometryQA reduces the number ofdesign iterations required to bringnew products to market by iden-tifying and eliminating geometricproblems that hinder data exchangewith suppliers and internal cus-tomers and affect the manufactur-ability of the end product.

CertifyQA ensures that high-qualitymodels are shared throughout yourorganization by analyzing the PDMsystem to report substandard modelsand legacy models or actively pre-venting poor-quality models frombeing submitted to the PDM system.

AuditQA is a short-term consultingservice to help companies identifyquality problems affecting the or-ganization and establish an econ-omic return-on-investment andimplementation plan for deployingquality tools in the engineeringprocess.

Prescient Technologies Inc.245 Summer St.Boston, MA 02210Telephone: (617) 589-2737Fax: (617) 589-2596www.prescienttech.com

Prescient Technologies is dedicatedto improving the product develop-ment process for manufacturingindustries by providing leading-edgeproducts and services that allowcompanies to define, measure, ana-lyze, correct and control the qualityof their engineering processes andproducts.

PrescientQA software quantitativelyassesses the quality of digital designdata and electronic product modelscreated during the engineering de-sign stage of product development.Attention to design quality duringproduct development providesmanufacturers the ability to monitorand improve the overall design proc-ess, reduce costly design errors, andaccelerate product delivery to market.

Companies need to measure thequality of their engineering productmodels. These models are used bymanufacturing engineering, suppliersand vendors, and manufacturing. Thequality of the engineering product isdirectly linked to the quality of theend product.

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Quality Systems InternationalIntegrated Software Solutions


Corporate Overview

QSI Customer Testimonials“It was amazing how quickly andeasily our system came together oncewe obtained the QSI software. It is anexcellent source for organization, im-plementation and follow-up, whichare key elements in a successfulquality system. With QSI’s assist-ance, we were able to complete ourISO 9000 quality system and obtaincertification within a single year. Theauditor stated, ‘An exceptional job ofimplementing a system. AmericanBuff’s quality system is an exampleof how a quality system should run.’

“To complete the audit process withno audit findings was absolutelyphenomenal. It is clear to me that wecould not have achieved this withoutQSI.”—Anthony Holloway, PresidentAmerican Buff International

“Before using QSI’s software, ourteam project was really struggling aswe fought resistance to change and amountain of documentation. Wefound the QSI software to be easy toinstall, and as our employees beganto use it, they became so motivatedthat we completed our ISOcertification audits within sevenmonths. If I had known about QSIearlier in the project, we could havesaved big time on our consultingbills.”—Tom BaranowskiGeneral ManagerBabcock Inc.

“One thing that all our auditors,consultants, trainers and users havecomplimented us on is our decisionto use an online platform to docu-ment our quality system. ISO regis-tration is a very involved andcomplex effort, so any means tosimplify the process is most wel-come. It educates, illustrates andfacilitates all at once.”—Steve DettmarQuality Manager, Visa International,Operations Center East

“Our audits have been flawless andwe are constantly complimented onour paperless system. The documentcontrol system with built-in statustracking, automated revisioning andnumbering has eliminated the paperchase. Built-in alarms help to remindmy team that tasks such as training,corrective action, internal audits anddocument approval need to get done.QSI has brought organization andpeace of mind to my entirecompany.”—Tim Chappell, Director of QualityClariant Corp.

Quality Systems International125 Hartwell Ave.Lexington, MA 02421Telephone: (781) 862-9002In Canada, call: (416) 410-6102Fax: (781) 862-9003www.qualitysys.com

QSI, an ISO-9001 certified company,offers a comprehensive, integratedsoftware solution for companies thatare investing efforts to achieve and/ormaintain compliance for ISO 9000,QS-9000 and ISO 14000 standards.

QSI’s online communication toolseliminate labor-intensive documentprocessing, provide real-time track-ing, simplify document storage andretrieval, and improve internalcommunication.

Quality records include calibration,customer management, ECRs,training/management and contractreview. Other features include inter-nal assessment, CARs and supplier/vendor management. Featured data-bases: document control, legal reg-ister, MSDS and HAZMAT, ECRs,emergency preparedness, objectivesand targets, aspects/impacts analysis,versioning, and archiving.

QSI team members are trained asCertified Lead Assessors and Man-agement Representatives and offer alevel of experience that is unmatchedin the industry.

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Quality Systems Registrars Inc.The First U.S. Accredited Registrar


Quality Systems Registrars Inc.(QSR), the industry’s first U.S.accredited registrar, is now oneof the fastest growing registrarsin the business. QSR is realizingsuch success because of itstremendous commitment to theintegrity of the QMS and EMSstandards, and also because of itscustomer-focused program.Through the development ofpartnerships with all of itsclients, QSR is able to offer apeerless combination ofexperienced and fair auditors,centralized corporate support andinnovative programs.

Whether you are looking for aregistrar to certify your newQMS or EMS program or youwant a fresh perspective on your

existing program, QSR wouldvery much like to earn yourconfidence and your business.

QSR is purely a registrar, andthey offer peerless registrationservices within ISO 9000, QS-9000, ISO 14001, AS9100 andTL 9000. Since their creation in1990, QSR has grown to be oneof the most respected and,arguably, the most credible andconsistent registrar in the indus-try. Their commitment to theirclients and to the systems thatthey certify is unwavering andunmatched.

QSR Mission StatementQuality Systems Registrars Inc. isin business to provide the best

Corporate Overview

possible service in a fair, ethicaland responsive manner to all ofour customers. We will promotethe longevity and stability of ourbusiness by developing andnurturing strategic partnershipswith those who share theircommitment to excellence. QSRwill always view success as aqualitative as well as quantitativemeasurement.

Testimonial“I wish that I could provideinsight into how QSR couldimprove the delivery of theirservices, but I can’t. QSR isalways represented by top-notchauditors and office staff and is,without exception, helpful,prompt, and very professionaland friendly.”—Glen Nevogt, Director ofQuality and Customer AssuranceSuperior Essex

Quality SystemsRegistrars Inc.13873 Park Center RoadHerndon, VA 20171Telephone: (703) 478-0241Fax: (703) 478-0645www.qsr.com

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Resource Engineering Inc.Interactive Learning Systems


Corporate Overview

Learning Systems division is toprovide computer-based andonline learning and performancesupport tools to improvemanufacturing and qualityperformance.

Leading the Wayin Quality Training TodayResource Engineering is leadingthe way in quality training. Noother company offers a series ofcomputer-based training productsto meet a wide variety of qualitytraining needs. This means thatwhen you use ResourceEngineering training courseware,you will recognize the sameconsistent format. You can alsohave confidence that the messagebeing delivered is accurate andinstructionally sound.

Resource Engineering isdedicated to providingmanufacturing companies withthe tools needed to develop andsustain the quality skills theyneed to do their jobs in today’sever changing workplace.

Setting the Coursefor Quality Trainingin the FutureIn early 2000, ResourceEngineering will introduce Web-based training that can bedelivered to any desktop througha Web browser. Learners will beable to access the trainingthrough the Internet or it can bemade available on their corporateintranet.

For the latest information onResource Engineering productsand services, call our toll-freenumber or visit our Web site.

Resource EngineeringP.O. Box 219Tolland, CT 06084Toll Free: (800) 810-8326Telephone: (860) 872-2100Fax: (860) 872-2488E-mail: [email protected]

Since 1987 ResourceEngineering Inc. has beenhelping manufacturingcompanies strengthen theirbusiness through quality andproductivity improvement. Inaddition to consulting and on-sitetraining, Resource Engineeringhas published numerous booksand classroom training systemsused throughout the world.Clients range from Fortune 500firms to small- and mid-sizedmanufacturing companies.

In 1996, in response to a growingcustomer demand for computer-based quality training, welaunched Resource EngineeringInteractive Learning Systems.The mission of the Interactive

2000 quality sourcebook · 2017-03-17 · leading manufacturer of dimensional measuring equipment...

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