Air Transat crew prior to their departing on their quest forSanta.

* YVR is the international aeronautical designation for Vancouver International Airport.

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Air Canada ReportsIncrease inDecember Traffic

Air Canada mainline flew 0.2per cent more revenue passen-ger miles (RPMs) in

December 2003 than in December2002, according to preliminarytraffic figures. Overall capacitydecreased by 2.6 per cent, result-ing in a load factor of 72.0 percent, compared to 70.0 per cent inDecember 2002; an increase of2.0 percentage points for 2003.

Jazz, Air Canada’s regional air-line subsidiary, flew 2.4 per centmore revenue passenger miles inDecember 2003 than in December2002, according to preliminarytraffic figures. Capacity decreasedby 4.0 per cent, resulting in a loadfactor of 59.4 per cent, comparedto 55.8 per cent in December2002; an increase of 3.6 percent-age points.

Air Transat’s “Search for Santa” Raises Money for CharityLast month, the Vancouver Air Transat

base held a “Search for Santa” flightfor all employees and their children as

well as the families of some of their sup-pliers. The event is an annual tradition atAir Transat’s bases in Toronto andMontreal, but this year marked a first forVancouver.

Tickets were sold for $25 per seat, andall money from the Vancouver event wasdonated to the Variety, Children’s CharityTelethon ‘Show of Hearts’. The money

from the other bases was also donated tolocal charities.

In order to make the event a success, theairline sought out volunteers and donationsfor fuel and food. All of the suppliers wentbeyond what they were asked for and gen-erously gave their time and products.

Vancouver Airport Authority waived theflight’s landing fees, and made a contribu-tion to the charity directly for the amount ofthe Airport Improvement Fee (AIF), whichwas well beyond the dollar amount of actu-

al passengers. Fuel and labour were gener-ously supplied by BP Fuel. All catering andrelated labour was donated by CARAFoods, with each passenger given a snackbox with a tasty gingerbread cookie as anadded treat. Globe Ground North Americaemplyees generously gave their time atcheck-in, ramp, and meeting the flight.Finally, the Air Transat Team, from mainte-nance as well as pilots, flight attendants,

Jetsgo is adding planes number 13 and 14 to itsfleet, allowing expansion of its network toinclude greater frequencies on current routes.

The aircraft are being acquired through an operatinglease from a major European bank.

Vancouver, Winnipeg, Halifax, and destinationsin Florida will be the initial beneficiaries of thisgrowth over the coming months.

The rollout for the additional flightswill be as follows:• Vancouver weekday service increases to three per

day from two in May.• Extra capacity for spring break in February and

March to Orlando, Fort Lauderdale, St. Petersburgand Fort Myers from Toronto and Montreal.

• Winnipeg and Halifax weekday service increases

to three per day from two in March, providingmorning, afternoon and early evening departures.

“This capacity allows Jetsgo to answer demandfor additional flights in key markets and enable usto expand our summer offering,” said Michel

SEE AIR TRANSAT, CONTINUED ON PAGE 2

Jetsgo Adds Planes, Expands Service

HMY Airways has announced thestart of its unique “Weigh in forGold” contest at YVR. This

“golden” opportunity will allow trav-ellers to win more than $1.5 millionin solid gold and aswell as travel prizes.

The promotion,which will runbetween January 12and March 31, 2004,marks the beginningof a Gold Sponsor-ship agreement be-tween HMYAirways and theM a k e - A - W i s hFoundation ofCanada.

“Weigh in for Gold” is open to allHMY customers who book and fly onscheduled flights before March 31,2004. A grand prize winner will winone ounce of gold for each pound

“Weigh in for Gold” with HMY AirwaysSEE JETSGO, CONTINUED ON PAGE 2

Dr. David T.K. Ho, chairman and CEO of HMYAirways,outlines Weigh in for Gold contest details.

SEE HMY AIRLINES, CONTINUED ON PAGE 3

WestJet Pushes Forward with Expanded ServiceWestJet has announced expan-

sion plans for 2004, whichinclude an expanded service

of weekly departures acrossCanada and a redeployment ofcapacity from Hamilton to Toronto.To facilitate this redeployment, theairline will be moving its Torontooperations to the larger Terminal 1from Terminal 3 at PearsonInternational Airport on April 8,2004.

“I am very pleased to announcethe details of this, the latest phaseof our aggressive scheduleenhancements for 2004, which will

provide 1,580 weekly networkdepartures,” said Clive Beddoe,WestJet’s president, CEO andexecutive chairman. “Thesechanges are made possible by theaddition of one new 737-700 seriesaircraft and the redeployment ofcapacity from Hamilton.”

The airline currently operates afleet of 44 Boeing 737 aircraft, 25of which are state-of-the-art Next-Generation 700-series aircraftequipped with leather seats andenhanced legroom. WestJet will be

SEE WESTJET AIRLINES,CONTINUED ON PAGE 2

SEE AIR CANADACONTINUED ON PAGE 2

Jorg

enso

n Ph

oto

and ground management from in-flight and operations volunteeredtheir time. The airline’s station man-agement arranged for a model air-

plane to be given to each child as theydeplaned as a memento of the trip.

Two representatives from theVariety Club, Patricia and Peter

Chipman, were invited to the eventand were impressed with the event’sorganization, amount of sponsorshipand the incredible energy displayedby the crew.

The Air Transat Airbus A310departed at 18:30 with the crewdecked out in Christmas hats andreindeer antlers. The search was on

for Santa. Although the flight washeading for the North Pole, the pilotdid catch wind that Santa was havinga test flight in the area. Luckily, AirTransat was able to catch up withhim. Santa landed on the plane, andwith the help of the Captain camethrough the flight deck to surprise andamaze the children on board. There

was also a special visit from theunpopular Grinch.

Snack boxes and Advent calendars

were then handed out and soon it was

time for Santa to leave and the flight

to return to Vancouver.The event went off flawlessly, and

most importantly, a total of 242 pas-sengers were welcomed on board.Best of all, over $6,000 was raised forVariety – The Children’s Network.

Air Transat looks forward to this

becoming an annual event here on the

West Coast.

Air Transat, Continued from page 1

WestJet,Continued from page 1

Variety Children’s Charity represen-tatives Peter and Patricia Chipman.

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installing live seatback satellite TV onits entire fleet of 737-700 aircraft.

Throughout 2004, WestJet willadd 11 new Next-Generation aircraftto its fleet.

WestJet serves the 24 Canadiancities of Vancouver, Victoria, Comox,Abbotsford/Fraser Valley, PrinceGeorge, Kelowna, Grande Prairie,Calgary, Edmonton, Fort McMurray,Saskatoon, Regina, Winnipeg,Thunder Bay, Windsor, London,Hamilton, Toronto, Ottawa, Montreal,Moncton, Halifax, Gander and St.John’s.

Steering to the North Pole and dressed for the occasionwas Air Transat Captain Simone Lavoie (left) and firstofficer Alain Rocheleau.

Event organizers – Craig Henderson, inflight supervisor,and Annie Solon, flight attendant, with Air Transat socialcommittee.

Leblanc, president of Jetsgo. “We’reon a solid growth track that will see usserve more and more Canadians fortheir business and leisure travel.”

Jetsgo began flying in June 2002with three 160-seat Boeing MD-83s.This jetliner, certified by TransportCanada in 1989 and nicknamed theSuper80, features Pratt & Whitneyengines and an aerodynamic designthat, together, create the quietest com-mercial aircraft interior in its catego-ry. It is also highly fuel-efficient, akey factor in Jetsgo’s low-cost busi-ness plan.

Jetsgo currently offers discount air

service to 11 Canadian destinations:Vancouver, Edmonton, Calgary,Winnipeg, Toronto, Ottawa,Montreal, Charlottetown, Halifax,Sydney, and St. John’s, Nfld.

Service in the United States is toNew York (Newark), Las Vegas, andFort Lauderdale, Orlando, St.Petersburg and Fort Myers in Florida.

All registered jetsgo.net users areeligible for Jetsmiles, Jetsgo’s fre-quent flyer program.

For full schedule and bookinginformation, log on to jetsgo.net,phone the call centre at 1-866-440-0441 or contact a travel agent.

Jestgo, Continued from page 1

Air Canada, Continued from page 1

“At a system level, December traffic moved into positive territory after12 months of decline reflecting a strong Pacific and much higher demandfor Caribbean, Mexican and South American destinations, said RobPeterson, executive vice president and chief financial officer, “Key factorsin the Pacific growth included the new service to Delhi, a reinstatement onDecember 1 of a second daily flight to Hong Kong (from Toronto) and astronger China market.”

Cathay Pacific Airways hasannounced plans to add up to 13aircraft to its freighter fleet.The airline has placed an order to

purchase one new Boeing 747-400Ffreighter, for delivery in February2005. It will also convert at least six,and as many as 12, Boeing 747-400passenger aircraft into freighters.

The airline also intends to launchnew freighter services to Beijing,Munich and points in North America,pending Government approval ofalready submitted applications.

Cathay Pacific will be the launchcustomer for the new convertedBoeing 747-400 Special Freighter air-craft. The first aircraft is expected tobe complete in December 2005 withfive others by 2007.

The airline may convert a numberof its own Boeing 747-400 passengeraircraft along with others to be pur-chased second hand. All availableoptions to maintain and expand itslong-haul passenger fleet remainunder consideration.

“The decision to acquire both new

and converted freighters makes soundeconomic sense, both as a way tomake best use of our existing aircraftassets and to ramp up air cargo capac-ity in the most cost-effective way,”said Philip Chen, Cathay Pacificdirector and chief operating officer.

The aircraft will be modified witha strengthened main deck and sidecargo door identical to that on theBoeing 747-400F productionfreighter. The Boeing 747-400Special Freighter will have an esti-mated capacity of 113,490 kilo-grammes and range of about 7,600kilometres, and will be used on trunkcargo routes within Asia and to NorthAmerica and Europe.

The new factory produced Boeing747-400F will be powered by Rolls-Royce RB211-524H -T engines. Itwill also be used to operate to Europe,North America, as well as someregional routes.

Cathay Pacific currently operates afleet of five Boeing 747-400F and sixBoeing 747-200F freighter aircraftand is the world’s sixth-largest aircargo carrier in terms of tonnage car-ried.

they weigh. Additional prizes includea winner of one ounce of gold onflights departing from Vancouver andToronto, and upgrades and savings onfuture flights.

Fran McDougall, national execu-tive director of the Make-A-WishFoundation of Canada, welcomedHMY as a Gold Sponsor. “Many chil-dren with life-threatening illnessesdream about family trips to destina-tions like Disneyland in Los Angeles.With a generous sponsor like HMYAirways, we can make more dreamscome true.”

HMY will contribute cash andtravel services to the Make-A-WishFoundation of Canada.

Details about the promotion can befound online at www.FlyHMY.com .

Cathay Expands Freighter Fleet

HMY Airlines,Continued from page 1

J A N U A R Y 2 0 0 4 • 3

Your Airport Community NewspaperJANUARY 2004 ISSUE • VOL. 11 • NO. 3

YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by WestcoMarketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this

publication may be reproduced in whole or part without the written permission of the publisher.

www.yvr.ca/news/skytalk

VANCOUVER OFFICE:

Suite 306 - 5400 Airport Road South

Richmond, BC V7B 1B4

Tel (604) 736-6754 • Fax: (604) 736-6750

Email: jstewart@westerndriver.com

Printed on Recycled Stock using vegetable based inksPlease recycle this product.

Publisher: Patrick StewartAssociate Publisher: Joan StewartEditorial Liaison: Ralph EastmanEditorial Board: John Korenic, Heather Madden-Johns,

Ralph Eastman,Ali Hounsell, Kim Abrams, Erin Sills

Contributing Writers: Arnold Klappe, Phil Melnychuk, Jim Jorgenson

Creative / Production: James MartinPhotography: Jim Jorgenson

ASSOCIATIONOF AIRPORT

PUBLICATIONS

P.O. Agreement #1676261

PRESIDENT’S CORNERBy LARRY BERG, President and Chief Executive Officer

The New Year Brings New Opportunities at YVR

After a couple of years of challenges, all signs arepointing to a return to a period of growth for theaviation industry. Here at YVR, we expect to

serve more than 15 million passengers, up from thenearly 14.3 million we served in 2003. This month, Iwould like to highlight a few of the initiatives we’reundertaking to ensure we meet the growing demandson our facilities and continue providing the excellentcustomer service that passengers enjoy at YVR.

The Vancouver-Alaska cruise ship industry is animportant part of the local tourism business, and themajority of people taking such a trip come throughYVR. We are undertaking some initiatives to help movethem though the airport as quickly as possible. One ofthe more exciting and innovative programs is on-board check-in. Last year, working together with ourindustry and government partners, we conducted apilot program to check-in U.S. citizens and their bagson board selected cruise ships. When they arrived atYVR, they entered the airport through a dedicatedcruise ship facility located near the U.S. departuresgates, making the process faster and more convenient.For the upcoming cruise ship season, we are workingwith partners to further expand this program.

We are taking some measures to help relieve thepassenger congestion we have experienced in ourtransborder check-in area on particularly busy daysduring the peak summer season. We are adding addi-tional check-in counters, self-service check-in kiosks,expanding the passenger screening areas, and imple-menting measures to check-in more cruise ship pas-sengers in our dedicated facility, rather than in themain terminal.

In passenger surveys that we conduct each year,our award-winning selection of shops, restaurants andservices continues to draw accolades. We working

with our retail business partners on upgrades to sev-eral outlets and pursuing additional opportunities tooffer even more to our passengers. Last year, forexample, YVR became the first airport in Canada tosignificantly expand retail offerings to U.S.-bound pas-sengers with the opening of five new stores and tworestaurants. In 2004, we will add two new stores andrefurbish some existing shops. We are also looking atexpanding our successful “Food on the Fly” program –meals packaged especially for travel – to include moreoutlets.

To help meet the growing needs of WestJet, we arein the process of upgrading the “A-Pier” on the southend of the Domestic Terminal Building. The work isscheduled for completion by early summer, andincludes complete seismic upgrading, new heating,ventilation and air conditioning systems, new electricalsystems, new interior and exterior design that match-es the Domestic Terminal concourse, and three newaircraft loading bridges, for a total of five positions onA-Pier. These bridges will be double-headed, allowingpassengers to board or disembark aircraft more quick-ly, and allow the airline a faster turnaround at YVR.

Applying new technology to better serve passen-gers is another area in which we place a great deal ofemphasis. We are expanding the use of self-servicecheck-in kiosks, installing cyber café-style Internetstations throughout the terminals, and implementingthe first phase of a multi–year integrated signage pro-gram to replace aging flight and information displayunits to improve passenger way-finding.

These are just some of the many initiatives we areundertaking to ensure YVR remains one of the world’sbest airports.

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A 747-400SpecialFreighter, withits stretchupper deck(above), and a747-400Freighter(below).

Star Alliance, the global airlinealliance established in 1997, hasannounced a plan to implement

global electronic ticketing capabili-ties for its member airlines by the endof 2004.

“Once more Star Alliance demon-strates its leadership role in the airlineindustry by implementing a globalstandard for a simple, seamless, effi-cient and customer-friendly product.”said Wolfgang Mayrhuber, chairmanand CEO of Lufthansa GermanAirlines on behalf of the leadership ofthe Star Alliance.

In customer surveys around theglobe, e-tickets are the most demand-ed service offering. Without having tocarry traditional paper-ticket docu-ments, passengers can check-in fortravel using personal identification(credit- or mileage-program card).Creating the technical capabilities touse electronic tickets across the wholeStar Alliance network in a short time-

frame became possible with the helpof a highly integrated IT-infrastruc-ture (called STARNET), which wascreated by all member carriers of StarAlliance after its formation.

“Our alliance was created with anemphasis on adding value to the inter-national travelling public,” saidMayrhuber. “Rolling out this newproduct will simply underline ourcontinued commitment to make thelatest technologies work in favour ofour customers.”

Star Alliance’s current member-ship consists of Air Canada, Air New

Zealand, ANA, Asiana Airlines,Austrian, bmi, LOT Polish Airlines,Lufthansa, Mexicana Airlines,Scandinavian Airlines, SingaporeAirlines, Spanair, Thai AirwaysInternational, United, and VARIGBrazilian Airlines, with US Airwaysscheduled to join the alliance in2004.

As a result of Mexicana and UnitedAirlines announcing the end of theircode-sharing and regulatory coopera-tion agreement this year, the StarAlliance’s Management Board hasannounced that Mexicana Airlines’

membership will end on March 31. In a joint statement, both

Mexicana Airlines and the othermembers of the alliance expressedtheir commitment to maintain the cur-rent Star Alliance product offeringincluding frequent flyer and loungeaccess benefits to their customersuntil the set date.

Star Alliance recently won its thirdaward of 2003 by being voted ‘BestAirline Alliance’, at the Best inBusiness Travel Awards sponsored byU.S.-based Business Traveler maga-zine.

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Star Alliance Announces Global Electronic Ticketing

Airlines Continue to Change, Eliminate Travel Agent CommissionQantas Airways North America

has announced a change in thetravel agency commission struc-

ture for all domestic and internation-al Qantas flights, effective immedi-ately.

The new policy provides for atravel agent commission of three percent uncapped in North and CentralAmerica (USA, Canada, Caribbean,Bermuda, Mexico and Central

American countries). “We appreciate the convenience

and ease of booking flights that ourtravel agency partners provide forQantas customers,” said HowardGoldberg, vice president sales, theAmericas, Qantas Airways. “Whiletoday’s airline industry continues toface harsh economic realities, wehope that our valued travel agentsunderstand that we have made every

effort to retain a reasonable uncappedcommission policy,” he added.

Internet booking commissionsare unchanged from US$10.00.

With the most flights to the SouthPacific from North America, QantasAirways operates a fleet of 187 air-craft, across a network spanning 142destinations in 32 countries.Lufthansa to abolish commission

In Europe, Lufthansa hasannounced it will abolish all pay-ment of travel agency commission inGermany on Sept. 1, 2004. The air-line said it will introduce what itcalled net pricing because it believesthe responsibility for remuneratingagents for their services lies withtheir customers.

Germany’s flag-carrier is not thefirst airline in Europe to move tozero commission. British Airwaysadopted zero plus a flat booking feein 2001 but switched to one per centearlier this month.

Scandinavian Airlines (SAS) hasgone to zero in Scandinavia, as hasFinnair in Finland, while almost allof Europe’s proliferating hordes ofno-frills airlines have never paidcommission.

“We were prepared for this,” saidChris Hunt, German travel managerfor the electrical appliances manu-facturer Electrolux. “We have seen itcoming for several years. It gives usprice transparency, but the onlyproblem is what happens to fares.We would expect there to be adecrease, otherwise this amounts toa price rise for us.”

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Flight Centre Voted Canada’s Second Top EmployerFor the third straight year, Flight

Centre has been rated among thetop three of the Top 50 Employers

to work for in Canada, according toReport on Business magazine’s annu-al rankings. The company’s rankingof second overall follows a third placefinish last year and the number onespot the year before.

Flight Centre North America pres-ident Andrea Slingsby was especiallypleased with the result as the rankingsare based on direct feedback fromemployees.

“We all work extremely hard tomake sure that Flight Centre is a greatplace to work and a place where wecan provide our people with all thetools and opportunities for them to bethe best they can be,” said Slingsby.“Achieving this ranking reinforces the

things we are already doing right, butmore importantly creates an opportu-nity to continue to strive to be the bestthrough improvement.”

The rankings are compiled eachyear by international consultingfirm Hewitt Associates, whichacknowledges that the competition

gets tougher each year.In sub-categories they called “dri-

vers of employee engagement,” FlightCentre ranked first in Best SeniorLeadership, Best Managers, BestCareer Opportunities, BestRecognition, Best WorkplaceResources and Best PerformanceReviews.

One hundred and twenty-ninecompanies participated in this year’ssurvey, up from 62 last year.

Flight Centre North America is aleading retailer of travel products andservices for the leisure and corporatemarkets. The company is headquar-tered in Vancouver with support fromcorporate regional offices in Torontoand Los Angeles.

Currently, Flight Centre has morethan 600 staff across North.

Smithers Regional Airport is situated in the Bulkley Valley of northernBritish Columbia along Yellowhead Highway 16, approximately half waybetween the cities of Prince Rupert and Prince George.

Smithers is a member municipality of the Bulkley Nechako Regional District.

The Smithers Regional Airport serves nearby communities of Telkwa, Houston,Hazeltons, Kispiox Valley, Stewart, Granisle, Moricetown, Burns Lake and rural areas inbetween. The Airport has a catchment area of 45,000 people and is considered to bea regional service centre for the entire Bulkley Valley and offers a great variety ofamenities.

The airport is serviced by Hawkair and Air Canada who offer flights to Vancouver daily.Central Mountain Air offers flights to Terrace, Prince George, Kelowna, Kamloops andAbbotsford and Northern Thunderbird offers flights to Terrace and Dease Lake.

There are also two helicopters companies, a tanker base for the B.C. Fire Service, adrilling, a construction, and a mining company on the airport premises.

For leasing information call 250-847-3664 during office hours.

Smithers Regional AirportSmithers Regional Airport

6 • J A N U A R Y 2 0 0 4

Located centrally on scenic Vancouver Island, the NanaimoAirport is a thriving and modern air transportation gatewaythat offers an extensive range of amenities to the travelling

public and aviation industry.

n We have office space and counter space for airlinesn We’re a designated Canadian port of entry so you can do

direct stateside businessn We have airside and groundside land availablen We’re a not-for-profit entity, ready to work with you and your

aspirations to achieve mutual success.

Contact David Hunter,General ManagerTel: (250) 245-4191 Fax: (250) 245-4308E-mail: dhunter@nanaimo-airport.com

Nanaimo Airport CommissionPO Box 149, Cassidy, B.C. V0R 1H0www.nanaimo-airport.com

Nanaimo AirportThe Gateway to Vancouver IslandNanaimo AirportThe Gateway to Vancouver Island

CommercialRealEstate&CommercialRealEstate&BUSINESSOPPORTUNITIES

Improved Web Site for Skiers and SnowboardersThe Canadian Ski Council has

recently revamped its Web site toprovide skiers and riders with all

the information they need with onesimple click of the mouse.

“Our Web site is now more acces-sible, convenient and consumerfriendly,” reports Colin Chedore,president of the Canadian SkiCouncil. “We’ve endeavoured tomake this site a one-stop shop forskiers and snowboarders.”

Skiers and riders can click onwww.skicanada.org and/orwww.canadasnowboard.org to accessthis bilingual site that is the portal toall things related to skiing and snow-boarding in Canada.

The site includes:• Links to Canadian alpine ski and

cross-country areas;• Information on ski, snowboard and

cross-country equipment and tips,including links to equipment and

accessories manufacturers and sup-pliers;

• Grade 5 SnowPass information forfree resort visits;

• Discover Skiing, Snowboarding andCross-Country information;

• ‘How-to’ information for beginningskiers, snowboarders and Nordicskiers;

• Access to SnowOnline, Canada’s e-news source for ski and ride infor-mation;

• Nissan National Ski & SnowboardWeek events listing;

• What to wear information;• News and Events;• Bulletin Board.

If you are looking for any infor-mation about skiing and snowboard-ing, this Web site is a great place tostart. If you don’t find what you arelooking for, you will certainly getconnected to a source that can helpyou get the answers you need.

Record Breaking Snowfall — December 2003 ranks among the top five snowiest Decembers in 20 years, with weatherforecasters recording 478 cm (15 feet) of snowfall in Whistler since the start of the season. Photo: courtesy TourismWhistler.

While six major Canadian cities areshowing signs of improvement inthe tourism industry, caution has

been expressed regarding the strengthand longevity of the recovery, accord-ing to Lyle Hall, managing director ofKPMG’s Hospitality, Leisure andTourism Practice and co-author ofKPMG’s weekly TourismExpenditure Monitor.

Hall cautions that “many of thenegative factors affecting visitationover the past six months are still withus and could result in continued pres-sure on both visitation and spending.We have certainly seen resiliency inmany sectors but we aren’t out of thewoods yet.”

Between March 2 and Oct. 25,2003, the aggregate decline intourism expenditures in Vancouver,Calgary, Montreal, Niagara Falls,

Toronto and Ottawa was$1.03 billion comparedto the same period in2002. In releasing a fore-cast of revenue variancesfor 2004 (compared with2003 and 2002), KPMGnotes that some of the sixcities under review willrecover faster than oth-ers.

While Calgary andOttawa are expected toreturn to 2002 levels bythe fourth quarter of2003, Niagara Falls is notexpected to recover until the firstquarter of 2005.

Vancouver and Montreal shouldsee tourism expenditures roughlyconsistent with 2002 levels throughall four quarters in 2004.

Toronto, the city most negativelyaffected by SARS and various othershocks to the Canadian tourism indus-try, should recover by the end of2004.

“A variety of factors were, and still

are, at play withregard to the signifi-cant decreases intourism visitationand spending,” saidHall. “SARS was theflashpoint in Torontobut a weak U.S.economy, percep-tions of anti-Americanism byCanadians, a muchhigher value of theCanadian dollar, andongoing airlinewoes, have all con-

tributed to the disappointing perfor-mance in each of the six cities includ-ed in the Monitor.”

The KPMG report goes on to iden-tify various challenges and opportuni-ties in the Canadian tourism industry,including the need for more effectivemarketing, approaching tourism mar-keting as a business and not a politicaldecision and the need to continuallyreinforce the value of tourism to theCanadian economy.

“Think of all the federal andprovincial ridings in Canada thatcould be won or lost on an agricultureor fisheries issue versus the numberthat could be won or lost on a tourismissue,” said Hall. “We simply mustgive the industry the recognition itdeserves as a significant employer

and revenue generator for all levels ofgovernment.”

KPMG also outlines the potentialfor involving the private sector in therejuvenation and redevelopment oftourism assets.

“These attractions, museums andinstitutions are among the principalreasons visitors choose to come tourban destinations,” said Hall. “If thepublic sector is unable or unwilling toinvest the large amounts of capitalneeded to allow these assets to beused at tourist attractors, then oppor-tunities should be explored to permitthe private sector to become involved.This can be done in a way thatrespects the integrity and sensitivityof the asset.”

J A N U A R Y 2 0 0 4 • 7

New Leadership for Hotel AssociationCraig Norris-Jones is the newly

elected president of the BC &Yukon Hotels’ Association

(BCYHA).Norris-Jones will lead the

BCYHA for the next two years repre-senting the industry on issues such astourism marketing funding, labourpolicy, reduced taxation, corporaterelations, consumer services, andliquor licensing policy.

A long-time hotelier and commu-nity contributor, Norris-Jones hasserved on the BCYHA Board ofDirectors since 1993. He is currentlygeneral manager of the Coast PlazaSuite Hotel at Stanley Park inVancouver and vice president ofCoast Hotels.

“We are fortunate to have an hote-lier with such vast experience to rep-resent the diversity of our members’interests,” says outgoing president AlMcCreary of the Hudson Bay Lodgein Smithers. “He has worked andlived in both large and small hotelcommunities, enabling him to under-stand the business on many levels.”

Headquartered in Vancouver, theBCYHA is dedicated to improvingand growing the tourism and hospital-ity industry within British Columbiaand the Yukon. With 580 hotel mem-bers and nearly 200 affiliate mem-bers, it represents an industry withrevenue in excess of $3.1 billion,48,000 rooms and more than 45,000employees. A significant componentof B.C.’s $9.5 billion tourism tradewith member representation in almostevery community throughout B.C.and the Yukon gives the association astrong voice at all levels of govern-

ment. BCYHA members have invest-ed heavily into their communities andas a result, are integral to steering thefuture development of the provinceand territory.

Craig Norris-Jones, BC & YukonHotels’ Association newly electedpresident.

VARIANCE IN VISITOR SPENDING between 2002 (base year) and 2004

CITY ANNUALCalgary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0.4%Montreal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(0.6%)Niagara Falls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(10.5%)Ottawa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1%Toronto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(6.6%)Vancouver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0.2%

Source: KPMG based on source data from Smith Travel Research andStatistics Canada

Tourism Industry on the Path to Recovery – But Not Out of the Woods Yet

Last month, the British ColumbiaInstitute of Technology (BCIT)held a graduation ceremony at the

Vancouver International Airport for

students of its airline and flight oper-ations (commercial pilot), and airportoperations diploma programs.

Twenty-one airline students made

up the first graduating class of thecommercial pilot program, whichoffers commercial pilot training aswell as the specialized skills neededto operate an airline. They werejoined by 18 students in the thirdgraduating class of the airport opera-tions program.

Guest speakers at the ceremonyincluded Jerry Lloyd, president of theBritish Columbia Aviation Council(BCAC) and Craig Richmond, BCACchair and vice president airport oper-ations, Vancouver InternationalAirport Authority.

BCIT and Pacific Flying Club,B.C.’s largest flight training centre,combined resources for the commer-cial pilot program, which is unique inCanada in that all courses aredesigned to provide the student with afull range of aviation courses rangingfrom aviation law and WHMIS to dis-patching and safety officer trainingand cockpit resource management.

Graduates of the 16-month pro-gram earned a BCIT diploma and acommercial pilot’s licence with amulti-engine instrument rating. Theintegrated training is the fastest wayto obtain the credentials. On graduat-ing students are eligible to continuetheir studies by enrolling in BCIT’sBachelor of Technology inTechnology Management degree witha specialization in Airline TechnicalOperations.

8 • J A N U A R Y 2 0 0 4

DVD COST BC Residents:$24.95 + $1 .87 PST (BC residents) + $1.75 GST + $3 SH = $31.57

DVD COST non-BC Residents:$24.95 + $1.75 GST + $3 SH = $29.70

Available by mail order only. Make checks and money order payable to “Henry Tenby” and mail to:AirlineHobby.com / Henry Tenby1000 - 5220 Dunbar Street, Vancouver, BC V6N 1V9TEL 604.730.2666 / 604.737.9996

VISA & MC orders - fax credit card details to FAX 604.737.9928

Pacific Western Airlines:A Visual History 1963 - 1975The Movies of Denny Ranson LIMITED EDITION DVD(running time 128 minutes)

• Newer Equipment• 15’ Box Trucks, 24’ Straight

Trucks with Lift gates, Reefers,Single Axle Tractors, TandemAxle Tractors with or withoutSleepers

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Richmond, Annacis,Burnaby, and Abbotsford

Call to reserve now at:

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Affordable, new, clean trucks at convenient rental locations*This discount is not valid with any other offer. Discount does not include fuel, delivery, damage,

repairs and all applicable taxes. One 10% discount per truck rental and subject to availability.All rentals subject to Penske Standard Rental Qualifications.

Offer expires March 31, 2004.

YVR Businesses ask for your10%* Discount on your next

Penske Truck Rental

10%DISCOUNT

Join us for professional and social networking Plus informational presentations and aviation industry updates.

When: Friday, March 12, 2004Time: 5:15 pmWhere: Richmond Inn, Conference Centre

7551 Westminster Highway, Richmond

Here’s your opportunity to network in a relaxedatmosphere with representatives from these and otherorganizations:

WestEx Harbour AirHeliJet Pacific Flying ClubPilot Career Centre Air Canada JazzHawkair TK AirSelkirk Remote Sensing Ltd. Coastal Mountain Air

Learn more through a panel discussion featuring thefollowing speakers:

Pat Kennedy Operations Manager,Pacific Flying Club.

Rick Zimmerman Supervisor, Flight Operations,Air Canada Jazz.

Kevin Hollands WestJet.

Who should attend:• Aspiring pilots wanting

more information onflying as a career.

• Career pilots ready tomove to the next level.

• Licensed pilots lookingfor new careeropportunities.

Tickets available through the Ticketmastercharge-by-phone center(604.280.4444),at all Ticketmaster centresand online atwww.ticketmaster.ca

Advance tickets:$27*

For more informationcontactTom Zeiser,Pegasus Presentations,tzeiser@shaw.cawww.pegasuspresentations.com

*Ticket Agency fee in effect.

AAiirr FFaaiirr22000044

First Graduates of BCIT’s Commercial Pilot Diploma Program

The first graduating class of BCIT’sairline and flight operations diplomaprogram held their graduation cere-mony at Vancouver InternationalAirport. The program offers a uniquetraining opportunity for men andwomen who wish to become airlinepilots and airline managers.

J A N U A R Y 2 0 0 4 • 9

Planning is KeyWhether you are doing a flight plan, a maintenance plan, or aservice plan, you know the importance of planning. So call aninvestment professional to review your mutual fund investmentportfolio. We can show you how mutual funds can help you reach

your goals for retirement planning, estate planning, and education planning. CallPeter Kutney today at 604-438-1603.

Read a fund’s prospectus and consult your investment professional before investing.Mutual funds are not guaranteed; their values change frequently, and past performancemay not be repeated. Investors will pay management fees and expenses, may pay com-missions or trailing commissions and may experience a gain or loss.

Mutual Fund DealerInsurance service provider

Sponsored in part by:

Hawkair to Begin DailyFlights to Victoria

LSG Auction Bargains Scooped Up There were lots of bargains to be had

when the LSG Sky Chef cateringscissor-lift trucks and kitchen facili-

ties were auctioned off in November. LSG Sky Chefs is the largest in-

flight service provider with over 200production centres around the world. Itsin-flight kitchen was located in the for-mer Canadian (now Air Canada) com-plex on North Service Road. The YVR operation was closed after LSG’s con-tract with Canadian Airlines (now Air Canada) ran out.

Hawkair has announced a new desti-nation to Victoria, with dailyflights starting next month.The Terrace-based airline will offer

three departure times daily (one onSunday). Northerners traveling fromTerrace-Kitimat or Prince Rupert onthe morning flight can connect throughYVR’s South Terminal at 11:00 a.m.and be in Victoria at 11:25 a.m.

A 4:50 p.m. departure fromVictoria connects with a 5:45 p.m.flight to Prince Rupert, and a 6:00p.m. to Terrace.

Morning departures from Victoriato Vancouver also connect with morn-ing and midday departures to Terrace-Kitimat as well as to Dawson Creek,B.C., and Grande Prairie, Alberta.

A one-way connecting fare of$53.50 will be available to those trav-elling from or to the airline’s northerncities onto Victoria.

“We received many requests fromour passengers to begin serving newcities, and Victoria was at the top ofthe list,” said Darryl Tucker,Hawkair’s director of sales and mar-keting. “With the convenient scheduleand great fares, we know many peo-ple will be happy to fly Hawkair toand from Victoria.”

In addition to government and busi-ness travel, airline officials are antici-pating the flight will be popular withleisure travellers – northerners taking awinter break to visit Victoria, andVictoria residents flying up to enjoyskiing, fishing and wildlife viewing.

Hawkair will also be offering mid-day nonstop flights between Victoriaand Prince George.

Flights to Victoria begin February7 and are available for booking now atwww.hawkair.ca, or through a travelagent.

New YVR Retail Cart Provides Personalized Teddy Bears

A new retail cart at YVR is offeringa unique gift idea. LovableStuffers is an interactive and

unique concept that allows travellersto customize and build their very ownteddy bear, or other stuffed animal, injust minutes.

All stuffed animals come with abirth certificate and a cradle to takethem home in. A wide selection ofclothing is also available.

The Lovable Stuffers cart canbe found at Level 3, U.S.Departures.

By Peter Kutney

It would appear that the great bearmarket of 2000-2002 is over. Youcan almost hear the collective sigh

of relief by investment professionalsfrom New York to Hong Kong.Having said that, there are importantlessons to be learned from this pastbear market, so file this away for theinevitable walk down a bear marketroad in the future.

Pay attention to valuations:Buying companies that are reason-ably priced relative to their earnings iscalled ‘investing’. Buying stocks thatyou think will go up is usually called‘speculating’. In a bear market,‘investing’ works much better than

‘speculating’. A simple rule of thumbthat I use is the PEG ratio. The PEG isthe Price Earnings ratio divided bythe recent earnings growth of thecompany. If it gives you a “1”orlower, the stock is quite reasonablypriced. During the technology boom,many tech stocks had Price Earningsratios of 50, 75 or 200, with no earn-ings. The PEG for these companieswas infinity, and the companies weredefinitely poor investments. If youown mutual funds, you can also get agood idea where the manager standson this issue by scanning the top 10holdings and then looking up the PEin the Globe and Mail. You can alsoask the fund company what the aver-age PE is on your fund. A worthwhile

exercise, believe me.Watch out for “multiple expan-

sion”: One of the primary reasons thatmajor stock markets in the U.S. roseby so much in the 1995-2000 periodwas a change in mood. Investors werevery optimistic due to increased cor-porate productivity and higher andhigher earnings, leading them to bidmany stock prices up to higher andhigher levels relative to the underlyingearnings of the companies. As a result,the average Price Earnings ratio on theS&P 500 expanded from a long-termaverage of about 14 up to the mid-30s.(It has now returned to the mid-20s.)This process was called “multipleexpansion” because the PE grew fasterthan corporate earnings. Many

investors ignored this issue, saying“It’s different this time.” Well it was-n’t, unfortunately. In 2000 and 2001,investors decided that stock pricesreally had gotten out of hand, whichled to the bear market, and “multiplecontraction”. So watch out for this inthe future. You want your stock pricesto increase because earnings areincreasing not simply because specu-lators are more optimistic.

Value is a much safer place tobe: Value Investors like Jerry Javesky(Ivy Funds), Peter Cundill (Cundillfunds), and Bill Kanko and his groupat Trimark all know about the subjectof “multiple expansion.” They buycompanies that are reasonably priced,and pay very strict attention to theunderlying fundamentals such asearnings, and the balance sheet. Theirfunds lagged the market somewhat inthe bull market years of 1998 and1999, but performed admirably dur-ing the bear market. If you had heldany of their funds then you would nothave lost money over the three-yearperiod ending in December, 2002.

Diversification really doescount: The investment world in 1995-2000 was all about big-cap stocks,and especially U.S. big cap-stocks.

Wal-Mart, GE, Home Depot, Nortel,Intel, and Dell all soared, and took theS&P 500 and the TSE 300 with them.In the bear market of 2000-2002, allmajor markets showed negative three-year returns as multiple contractionkicked in. Other asset winners were:Canadian bonds, global bonds, realestate funds, managed futures, andincome trusts. Each of these assetclasses showed positive returns forthe three-year period ending Dec. 31,2002 according to their respectivebenchmarks. A well-diversified port-folio always has its eggs in many dif-ferent baskets.

One last thought: always remem-ber that stock prices are driven byhuman behavior. Human behavior, inturn, is often driven by emotion —euphoria during a bull market, andpessimism during the bear. Lately,the prevalent emotion has turnedagain to euphoria and this should bea warning sign. If you can learn todetect this, and invest “contrary” tothe crowd, you will be a very suc-cessful investor.

Peter Kutney is a financial plannerwith Equinox Financial Group in

Vancouver. He can be reached at 604-438-1603 or pkutney@telus.net

Lessons From a Bear Market10 • J A N U A R Y 2 0 0 4

MONEY MATTERSBy Peter Kutney

OFFICE SPACEFOR LEASE

Contact:Wayne Duzita: wayne@iat-yvr.comTina Caven: tina@iat-yvr.comTel: (604) 273-4611; Fax: (604) 273-5624

Suite 2000 – 5000 Miller Road, Richmond, BCCanada V7B 1K6

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n If you are looking for well-appointed officespace at budget prices, call us today.

n Office space available from 300 sq. ft. to1,800 sq. ft. to suit your requirements.

n Shop and Storage area also available from500 sq. ft. to 10,000 sq. ft., strategicallysituated airside at YVR’s southside, 5400Airport Road South, Richmond.

Base Rates$8.00 per sq.

ft. per annum

5400 AirportRoad South Chefs from participating restaurants in this year’s Dine out Vancouver promo-

tion converge at Granville Island Market. Photo: Jim Jorgenson

Tourism Vancouver has announced the second annual “Dine out Vancouver”restaurant event. The promotion, presented by VISA, will run Jan. 23 to Feb.5, 2004.Due to the success of Dine out Vancouver 2003, this year’s event will run an

extra four days and will include two full weekends for consumers to samplethree-course prix fixe menus ($15 or $25) from more than 100 GreaterVancouver eateries.

Also new this year are great deals on hotel rates and packages to complementthe dining experience.

A full list of participating restaurants, complete with menus, is availableonline at www.tourismvancouver.com

Second Annual Dine Out Vancouver

J A N U A R Y 2 0 0 4 • 11

AFFORDABLE LUXURY AT ITS BESTand Minutes to Airport!!!

Oceanside Steveston! Century Royale Apts: 604-277-7368Minutes to Ocean and Steveston Village! Beautiful 7 acres of Park-Like Setting!

Carlton Park Gardens: 604-277-7271Huge and completely renovated studios, 1, 1+Den, 2 BDRM and Elegant oversized 3 BDRMS, both properties are

minutes to Shopping, Bus, Parks, Ocean, Dining & Entertainment! Include gym, pool, sauna, recreation center andFree Satellite TV. Going Fast! Call Today!

• C O N S U M E R • C O M M E R C I A L •

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4 9 , 0 0 0 R E A D E R S E V E R Y M O N T H • $ 1 7 . 5 0 p e r c o l i n c hTel : 604 736-6754 • Fax: 604 736-6750 • E-mail : pstewart@westerndriver.com

EMPLOYMENT OPPORTUNITIES EMPLOYMENT OPPORTUNITIES

INTERNET SITES

SERVICES

GlobeGroundNorth America

POSITIONSAVAILABLE

GlobeGround North America hasBAGGAGE HANDLERS

POSITIONS AVAILABLE.

All jobs are part time and pay$8.84/h. Must hold valid Class 5 drivers licence.

Please fax résumé to604-303-4574 Attn. Rick

No phone calls please

FREE CHECKPOINT(#1 in Firewalls)

FIREWALL** Call for Details604-697-5400

PAAHI Networks Inc.(Paahi means Protect)

PART-TIME CAR JOCKIESPARK ’N FLY, Van. Int’l. Airport

We are open 24 hours every day andhave openings for the following:1) AM shift-05:00 am-2:30 pm2) PM shift-02:00 pm-11:30 pm3) Midnight shift-10:00 pm-7:00 amSuccessful candidates will possess:• Clean driver’s license supported by

current drivers abstract (obtainablefrom Dept. of Motor Vehicles at NOCHARGE)

• Class 4 unrestricted license anasset

• Must be able to drive standardtrans.

• Good English communication skills• Better-than-average customer

awareness, and a team player• Safe & responsible driver; driving

experience with various types of vehicles

• Excellent workplace attitude• Must be available for work 2 days

per week (any two days Mon-Sun.)

Starting probationary rate $9.59/hr,increasing to $11.98/hr

Complete an application prior to 12:00 p.m. Friday Jan. 23, 2004 at

6380 Miller Road Richmond or emailjclark@parknflyvancouver.com

Please no phone calls.

EMPLOYMENT OPPORTUNITIES

RECREATION PROP FOR SALE

New Challenges at YVR

Now HiringSecuriguard is seeking

candidates with excellentcustomer service backgroundand a Restricted Area Pass.

Security experience is an asset.

Successful candidates willreceive complementary

security training and signingbonus.

Send Your Résumé Via E-mail:recruiting@securiguard.com

Fax: 604-685-0013Or In Person At

#300 - 1575 W. Georgia,Vancouver

For more info visit our Website @ www.securiguard.com

Thought for the New Year

T he invention of the

airplane was a

fundamental turning

point in history. It redefined the

way we fought our wars;

revolutionized travel and

commerce; fuelled the process of

technological change; and

helped shape the world in which

the very survival of a nation

would depend on its scientific

and technical prowess. Flight is,

and will continue to be, one of

humankind’s most significant

accomplishments.-U.S. Centennial Flight

Commission

Pier Reconstruction Continues

The Domestic Terminal Building A-Pier reconstruction project is well under-way, with the relocation of two existing aircraft bridges. There will be threeadditional double-headed bridges installed this year to serve WestJet’s

expanding fleet. Completion date is scheduled for early summer 2004.

Revamped Skyline Sports Lounge

The Skyline Sports Lounge in the Comfort Inn (formerly the Skyline AirportHotel) sports a new look that manager, Ken Illescas, describes as “less of aformal lounge, and more of a pub atmosphere.” The warm and comfortable

lounge is complete with fireplace, 60” big-screen TV, pool and foos ball tables. Management and staff look forward to welcoming sports teams and fundrais-

er events at the revamped facility. With plenty of parking, the Skyline SportsLounge looks forward to welcoming back YVR and Sea Island employees.

CABIN FOR SALEMOVE IT TO YOUR PROPERTY

Buy this beautifully crafted portable cabin for your recreational

property. Cabin is currently located on the sunshine coast as part

of a cabin village rental resort.Owner will transport to buyers prop-

erty anywhere in B.C. Built to a high standard by a reputable

Vancouver company it has strong laminated arched ribbed inte-

rior with pine finish. The exterior is cedar with a maintenance

free aluminium shake roof. Includes wood stove and all fixtures

plumbing, electrical and furniture.Just connect the utilities and

move in. Lease expiry. Must sell. Price Reduced $39,950 plus

transportation costs. 604 644 9067.