2005 Congress onHealthcare Management

Pay for performance Evidence-based medicine Balanced scorecards Physician/hospital relations

Leadership development Mentoring Succession planning Informational and clinical metrics Governance

Specialty hospitals Building new facilities Charity care Care for the uninsured Six Sigma Sharing

knowledge Quality improvement Patient satisfaction Meeting consumer demands Reducing costs

Increasing revenues Competition Increasing market share Pay for performance Evidence-based medicine

Balanced scorecards Physician/hospital relations Leadership development Mentoring Succession planning

Informational and clinical metrics Governance Specialty hospitals Building new facilities Charity care Care for the uninsured

Six Sigma Sharing knowledge Quality improvement Patient satisfaction Meeting consumer demands Reducing costs Increasing revenues

Competition Increasing market share Pay for performance Evidence-based medicine Balanced scorecards Physician/hospital relations

Leadership development Mentoring Succession planning Informational and clinical metrics Governance Specialty hospitals Building

new facilities Charity care Care for the uninsured Six Sigma Sharing knowledge Quality improvement Patient satisfaction Reducing

costs Meeting consumer demands Increasing revenues Competition Increasing market share Pay for performance Evidence-based

medicine Balanced scorecards Physician/hospital relations Leadership development Mentoring Succession planning Informational and

clinical metrics Governance Specialty hospitals Building new facilities Charity care Care for the uninsured Six Sigma Sharing knowledge

Quality improvement Patient satisfaction Meeting consumer demands Reducing costs increasing revenues Competition Increasing mar-

ket share Pay-for-performance Evidence-based medicine Balanced scorecards Physician/hospital relations Leadership development

March 14-17, 2005 Chicago, Illinois

Hilton Chicago/Palmer House Hilton

Today’s leaders addressing tomorrow’s challenges

“I’ve attended Congress for over 25 years and find it to be an excellent opportunity to stay current with important healthcare issues and to interactwith old and new friends and colleagues from around the country. I rarely missthe opportunity to attend, and I highly recommend it to anyone interested inthe future of our profession.”

Mark A. Eustis, CHESenior Executive Officer BJC HealthCareSt. Louis, MO

“I encourage all healthcare executives to go to Congress. It is an opportunity to refocus your organization on its mission and develop strategies for improvingthe health status of your community.”

C. Angela Bontempo, FACHEPresident/CEOSaint Vincent Health SystemErie, PA

“Congress provides an opportunity ‘for leaders who care’ to be developed,inspired, mentored, and motivated to lead in the dynamic and ever-changingworld of healthcare. Congress gives me a great sense of personal renewal andadded focus in every aspect of my career in healthcare administration.”

Corwin N. Harper, CHESenior Vice President/Area ManagerKaiser Permanente—Fresno Medical CenterFresno, CA

American College of Healthcare Executives

The American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who leadour nation’s hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing andeducational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year.ACHE is also known for its journal, the Journal of Healthcare Management, and magazine, Healthcare Executive, as well as ground-breaking research and career development and public policy programs. ACHE’s publishing division, Health Administration Press,is one of the largest publishers of books and journals on all aspects of health services management in addition to textbooks for usein college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society forhealthcare leaders by providing exceptional value to its members.

1

Last year, a record number of healthcare executives—nearly 4,500—attended ACHE’sCongress on Healthcare Management. They came for expert professional instructionon the hottest healthcare topics, access to top leaders in the field, and the opportunityto meet and learn from their peers. They took part in keynote events, group discus-sions, networking receptions, and career planning sessions. And they left with a wealthof new information and strategies for addressing their biggest challenges.

This year’s Congress will once again be an unparalleled professional development oppor-tunity. Whether you are struggling to find ways to increase revenue, looking for bestpractices for expanding or renovating your facility, or striving for better ways to developeffective management teams, Congress has a session for you. At Congress, you will:

• Come face-to-face with the leaders and the issues. Congress is designed tomaximize your interaction with the best and the brightest healthcare leaders.From panel discussions to small group learning sessions, you’ll have invaluableaccess to the perspectives of top leaders on today’s most important issues.

• Think outside organizational constraints. Day-to-day demands can preventhealthcare executives from approaching issues in new or creative ways. Congresspresents an opportunity to learn how other organizations are tackling the samechallenges you are facing—while providing the resources you need to customizeinnovations for use in your organization.

• Distinguish yourself. From leadership skills assessments to sessions that explainhow to advance within ACHE, Congress shows you how to set yourself apartfrom others. You’ll return to your organization armed with the information andthe strategies you need to reach the next milestone on your career path.

• Maximize your time and travel expenses. In just a few days away from theoffice, you’ll have access to educational seminars, general sessions, one-on-onecareer development programs, and networking events. There’s no better value foryour educational dollar.

Why should you attend Congress? It’s the best opportunity you’ll have all year to distinguish, renew, and ready yourself for the challenges to come.

Sincerely,

Richard A. Henault, FACHEChairman

Why Should You Attend Congress?

How to Use This Brochure 3

Congress Highlights and New Events 4

Corporate Partners 6

Schedule of Events 8

Pre-Congress Activities 10

Pre-Congress Seminars 10

Boot Camps 12

General Sessions 14

Opening Session 14

Hot Topic Sessions 14

Seminars 16

Luncheons 36

Receptions 38

Career Development Programs and Activities 39

Membership Activities 42

Other Special Events and Activities 43

Uniformed Services/Department of Veterans Affairs Activities 45

Employment Referral Service 46

Management Innovations Poster Session 47

Special Interest Seminars 48

Chicago Highlights 49

Chicago-Area Map 50

Hotel Accommodations 51

Registration Checklist 52

Registration Information 54

Registration Form 55

Index of Seminar Faculty 57

Index of Seminars 58

Table of Contents2

Table of Contents

How to Use This Brochure

WHAT YOU’LL GETAT CONGRESSCongress is the best value foryour educational dollar! Yourregistration includes:

• 12 Category I (ACHE education) credits

• A luncheon of your choice

• A reception of your choice

• Use of the EmploymentReferral Service

• Complimentary resumereview and career counseling

• Special interest area net-working breakfasts

• Complimentary networkingbreakfasts

You can also purchase additional seminars, generalsessions, and career develop-ment programs to get evenmore out of your Congressexperience.

3

How to Use This Brochure

Step 6: Plan to attend thevaluable complimentary ser-vices available to you. A num-ber of complimentary activitiesand events add value to yourCongress experience. Plan yourCongress schedule so that youcan take advantage of theManagement Innovations PosterSession, networking opportuni-ties, membership informationsessions, and more.

REGISTRATION FEEThe basic registration fee forCongress is $940 for ACHE affili-ates and $1,130 for nonaffili-ates. The registration instructions(page 54) will walk you throughthe registration process; you canalso register online at ache.org.If your fully prepaid registrationis received by February 18, 2005,your session tickets and namebadge will be mailed to you onFebruary 28, 2005, allowing youto bypass the main Congressregistration area on site and sim-ply pick up your portfolio ofmaterials. For this reason, weencourage you to registerearly.

YOUR SATISFACTIONIS GUARANTEED!If, for any reason, a Congressseminar does not meet yourexpectations, you may exchangeyour ticket for another Congressseminar or a refund on thatseminar.

Step 3: Choose the generalsessions you want to attend (3 Category I credits included).General sessions at Congress(pages 14-15) include theOpening Session on Monday andHot Topic Sessions offeredTuesday through Thursday; eachgeneral session is worth 1.5Category I credits. As part ofyour registration fee, you maychoose the Opening Session andone Hot Topic Session, OR twoHot Topic Sessions.

Step 4: Select a luncheon anda reception. Your Congress reg-istration fee includes one lun-cheon (pages 36-37) and oneevening reception (page 38). Youmay also purchase additionaltickets for these events on site,as space permits.

Step 5: Decide which careerdevelopment opportunitiesyou would like to attend.Healthcare Executive CareerResource Center programs areoffered throughout the week ofCongress. Career developmentprograms include complimentaryactivities such as the ResumeReview Service, CareerCounseling Service, andEmployment Referral Service, aswell as leadership skills assess-ments that can be purchased fora fee in addition to yourCongress registration fee. Formore information on careerdevelopment programs, seepages 39-41.

Step 1: Decide if you willattend a pre-Congress activity. ACHE offers several highly ratededucational seminars on theSaturday and Sunday beforeCongress. These two-day semi-nars allow you to earn an addi-tional 12 hours of Category I(ACHE education) credit and getmore value for your time andtravel dollar. Alternatively, youmay want to attend the CEO,COO, or Physician ExecutiveBoot Camp. Boot Camps areintensive, interactive one-dayprograms offered on the Sundaybefore Congress; they areapproved for 7 Category I cred-its. For more information onthese pre-Congress activities, seepages 10-13.

Step 2: Select the seminarsthat interest you (9 Category Icredits included). Completedescriptions for the seminarsoffered at Congress can befound on pages 16-35. Whenselecting seminars, keep in mindthat A and B offerings are repeatpresentations of the same semi-nar and are accredited for 1.5Category I credits each.Numbered seminars without anA or B are three-hour seminarsworth 3 credits each. The basicregistration fee allows you toregister for seminars with a com-bined worth of 9 Category Icredits. Tickets to additional edu-cational seminars may also bepurchased. To help you avoidtime conflicts, you may want toconsult the schedule of eventson page 8-9 and the registrationchecklist on pages 52-53.

The Congress on Healthcare Management is ACHE’s largest annual event, with more than 85 seminars, numerous careerdevelopment programs, and unparalleled networking opportunities. Follow these six easy steps to plan your schedule andmaximize your Congress experience.

If you have any questions about Congress, please call the Division of Education at (312) 424-9300.

Congress Highlights and New Events4

CEO Roundtables—NEW!Facilitated peer-to-peer learning environments designed specifically for CEOs!

Find out how your CEO colleagues are managing today’s most chal-lenging issues. These CEO-only roundtable discussions will offer youthe opportunity to participate in a peer-to-peer dialog. Facilitatorswill work with the groups to help define the current issues and dis-cuss best practices. Learn what’s working and what’s not fromhealthcare leaders from across the country. Each three-hour sessionis limited to 40 senior executives from hospitals or health systems. The two roundtables are as follows:

Physician/Hospital Relations RoundtableApproach the long-standing issue of physician/hospital relationsfrom a new perspective. Noted author and expert in physi-cian/hospital relations Joseph S. Bujak, M.D., FACP, will leadCEOs and physician executives in an exploration of successfulstrategies for repairing damaged physician relationships andbuilding strategically viable partnerships. For more information,see page 19.

Governance RoundtableJoin Errol L. Biggs, Ph.D., FACHE, and J. Larry Tyler, FACHE,FAAHC, FHFMA, for a discussion of the current governancechallenges facing hospitals and health systems. This session will explore short- and long-term strategies for addressing top governance issues. For more information, see page 27.

Special Session from theAmerican Governance &Leadership Group!“The Practical Impact ofSarbanes-Oxley on BoardAccountability andRelations”

The Sarbanes-Oxley Act has moved the issue of board accountabilityto the forefront of healthcare governance. This CEO-only sessionwill explore the effects of Sarbanes-Oxley on healthcare boards andwill share how savvy CEOs are viewing the new standards as bestpractices to improve their business processes and board relations.For more information, see page 44.

Exclusive Report from The Governance Institute“Hospital and SystemBoard Challenges andOpportunities: 2005-2010”Now more than ever, hospital andhealth system boards must be better

educated about the strategic challenges facing their organizations.This session from The Governance Institute will explore issues andtrends affecting healthcare governance over the next five years andkey steps healthcare leaders should be taking to respond. For moreinformation, see page 30.

Special Advisory BoardSession! Advisory Board Update:Current Research from the Field This special session will highlight the mostrecent findings from the Advisory Board’s

research initiatives. Gain a better understanding of what’s on thehorizon for hospitals and health systems. Bradford Koles, managingdirector and national spokesman for the Advisory Board Company,will discuss the issues and trends facing the field—from the emer-gence of new technologies, to the impact of increasing patient pop-ulations, to the effects of continued labor shortages. For more infor-mation, see page 31.

Ethical Strategies for Confronting Clinical, Financial, and Legal Imperatives in HealthcareOnly offering this year!

Consider coming early to Congress and attending this seminar onethics, offered exclusively on the Saturday and Sunday beforeCongress. You’ll learn why effective ethics programs are essential for healthcare organizations and how improving the ethical environ-ment of your organization can help you enhance clinical and finan-cial outcomes. And you’ll earn an additional 12 hours of Category Icredit. For more information, see page 11.

Congress Highlights and New Events

We’re always looking for ways to enhance your Congress experience. Following are some highlights of the educationaland career development opportunities available at this year’s Congress. Consider these programs when you plan yourCongress schedule.

Congress Highlights and New Events 5

Boot CampsCEO Boot CampCOO Boot CampPhysician Executive Boot CampPrepare yourself for success in your next leadership role with one ofACHE’s Boot Camps. These programs are held on the Sunday beforeCongress and provide intensive instruction on mastering the roles ofthe CEO, COO, or physician executive. Take advantage of theseunique opportunities to expand your professional network anddevelop the skills, relationships, and mind-set needed for CEO, COO,and physician executive success. For more information, see pages12-13.

The Headhunters Forum: A Guide toWorking with Search ConsultantsThis unique forum provides an opportunity for CEOs and othersenior-level executives to obtain inside information on the currenthealthcare job market and how candidates can position themselvesfor greater success. For more information, see page 40.

Building a Successful Organ and Tissue Donation ProgramLearn how your organization can meet regulatory requirements andstrengthen ties with the community by developing an effectiveorgan and tissue donation program. This complimentary program,led by members of the New York Organ Donor Network, will exploredonation trends and options and will discuss the vital role of thehealthcare executive in ensuring compliance and encouraging dona-tion. For more information, see page 44.

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Congress Fulfills Your Recertification Requirements!By attending Congress, you’ll earn 12 Category I credits, whichfulfills the Category I recertification requirements for ACHEDiplomates and Fellows. And we’ve expanded programming toprovide you with even more ways to obtain your 12 credits.Congress now includes more general sessions on some of thehottest topics in healthcare management. Take advantage of thisconvenient, one-stop opportunity to meet your recertificationrequirements!

Register for Congress Online!Registering for Congress has never been easier. Just go towww.ache.org and click on the Congress link. You can accesscomplete seminar descriptions as well as information about net-working activities, career development programs, and complimen-tary events. An interactive registration form will help you plan yourdaily Congress schedule and avoid conflicts.

Corporate PartnersCorporate Partners6 7

The American College of Healthcare Executives would like to thank our 2005 CorporatePartners for their support of Congress events and other ACHE activities.

Navigant Consulting, Inc. Navigant Consulting’s healthcare practice provides expertisein performance improvement, strategic planning, revenuecycle management, financial advisory, supply chain, technolo-gy advisory, clinical operations improvement, regulatory compliance, and interim management.

Philips Medical SystemsPhilips Medical Systems, a division of Royal PhilipsElectronics, is a global leader with an extensive portfoliothat includes diagnostic imaging, medical device equip-ment, and medical IT, as well as a complete range of ser-vices such as business consultancy and financial solutions.

Siemens Medical Solutions USASiemens Medical Solutions is known for bringing togetherinnovative medical technologies, healthcare informationsystems, management consulting, and support services tohelp customers achieve tangible, sustainable clinical andfinancial outcomes.

Phase 2 Consulting, Inc.Phase 2 Consulting, a Division of RehabCare, is a nationalhealthcare management and economic consulting firm specializ-ing in strategic planning, economic performance improvementand turnaround, service line development and enhancement,feasibility analysis, revenue cycle, and physician practice manage-ment. For more information, visit www.phase2consulting.com.

Johnson Controls, Inc. Johnson Controls provides innovative solutions thatmeasurably improve facility and financial performancefor healthcare facilities. Strategies target non-clinicalareas, spanning the range from improving financialand operational performance, to providing bundledsupport services, to capitalization of physical plants.

McKesson CorporationMcKesson Corporation, a Fortune 16 company, is a leadingprovider of supply, information, and care management solutions designed to reduce cost and improve quality across healthcare.

sanofi-aventis Aventis is part of the sanofi-aventis Group. The sanofi-aventis Group is one of the world’s largest pharmaceu-tical companies. Backed by a world-class R&D organi-zation, sanofi-aventis is developing leading positions inseven major therapeutic areas: cardiovascular disease,thrombosis, oncology, diabetes, central nervous system, internal medicine, and vaccines.

Hill-Rom Company, Inc. Hill-Rom helps healthcare professionals create safer, effi-cient, and clinically effective patient care environments andprocesses that improve the overall quality and cost of caredelivered to patients throughout the care continuum.

Cardinal HealthCardinal Health is a leading provider of services support-ing the healthcare industry. Our people are passionateabout applying our broad resources, knowledge, and expe-rience in healthcare to help solve our customers’ mostpressing issues and improve the quality of patient care.

HCAHCA is one of the nation’s leading providers ofhealthcare services, composed of locally managedfacilities that include approximately 190 hospitalsand 81 outpatient surgery centers in 23 states,England, and Switzerland. At its founding in 1968,Nashville-based HCA was one of the nation’s firsthospital companies.

ARAMARK Healthcare Management ServicesDelivering comprehensive support services that enablethe best environments for the best patient care definesARAMARK Healthcare Management Services. Throughinnovative food, facility, clinical technology, and seniorliving services, ARAMARK advances service excellenceand operational outcomes for more than 1,300 health-care partners.

imagination at work

GE HealthcareGE Healthcare brings a unique portfolio of servicesto healthcare customers including asset management,performance improvement and optimization, train-ing and educational programs for clinicians as well aspatients, and a comprehensive range of financialofferings—all designed to improve patient care andthe bottom line.

TUESDAY CONT. WEDNESDAY THURSDAY TIME6:00 a.m

6:30

7:00 a.m.

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Special Interest Area and Institute for

Diversity Breakfasts

AUPHA/ACHE

Breakfast

PersonalityType

AssessmentExecutive

Job SearchWorkshop

FellowCase

StudiesWorkshop

Annual FunRun/Walk

GintzigLuncheon

WednesdayCongressReception

CEO CircleSession

EmploymentOpportun-ities in the

FederalSector

RetirementPlanningEssentialsSeminar

Seminars 72B-77B

Seminars 55B-66B

Building aSuccessful

OrganDonationProgram

Seminars 72A-77B

Seminars 82A-85A

Seminars 78-81

Seminars 67-71

Seminars 82B-85B

Advance-ment to

DiplomateSession

ConflictManage-

mentAssessment

Advance-ment toFellowSession

JobInterviewingSkills: SeniorHealthcareExecutiveSession

JobInterviewing

Skills:Student and EarlyCareeristSession

Seminars 86-88

JointFederalSector

MorningProgram

andAwards

ThursdayHot TopicSession

Color Key 1.5-Hour Sessions 3.0-Hour Sessions General Sessions Complimentary Events Other

WednesdayHot TopicSession #1

Wednesday Hot TopicSession #2

PosterSession

Power/Influence

Assessment

RetirementPlanningEssentialsSeminar

TIME SATURDAY SUNDAY MONDAY TUESDAY6:00 a.m.

6:30

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Schedule of Events8 Schedule of Events 9

Schedule of Events

Pre-CongressSeminars

(cont. fromSaturday)

Pre-CongressSeminars

CEO BootCamp,

COO BootCamp, andPhysicianExecutive

Boot Camp

OpeningSession

WomenHealthcareExecutivesBreakfast

TuesdayHot TopicSession #1

TuesdayHot TopicSession #2

First-TimeCongressAttendeesOrientation

Recertification Info Session

EmotionalIntelligenceAssessment

BachmeyerLuncheon

MacEachernLuncheon

Seminars 1A-15A

Seminars 20B-32B

Seminars 37A-49A

Seminars 37B-49B

Seminars 55A-66A

Seminars 33-36

VisionaryLeadershipAssessment

CareersAnchors

Assessment

Seminars 16-19

TheBenchmarksWorkshop The

BenchmarksPlus

EmotionalIntelligenceWorkshop Advance-

ment toDiplomate

Session

Advance-ment toFellowSession

Seminars 50-54

Seminars 1B-15B

Seminars 20A-32A

ConvocationCeremony

Post-ConvocationReception

StudentAssociate

Orientationand

Reception

InternationalAffiliate

Reception MondayCongressReception

JointFederalSector

ReceptionModernHealthcare

HealthCare

Hall ofFame

Reception/Dinner

FellowsReception

Council ofRegents/Annual

Member-ship

Meeting

TheHeadhunters

Forum

Recertification Info Session

Pre-Congress Activities

Coach, Challenge, Lead: Developing anIndispensable Management Team12 Category I (ACHE education) credits

Saturday, March 12, and Sunday, March 137:00 a.m.-1:30 p.m.

(Lunch will be provided.)

New technologies, rising consumer expectations, increasing compe-tition, and systemwide restructuring are just some of the trends dri-ving change in healthcare management. As healthcare organiza-tions transform, new responsibilities emerge requiring leaders toexpand their skills and knowledge as well as reevaluate their notionof effective leadership. Successful healthcare systems need man-agers at every level who are dedicated to the mission, focused onthe business, and able to get results, build partnerships, and mobi-lize an increasingly frustrated workforce. Developing those behav-iors in your managers is no easy task. This interactive seminar willoutline the changing role of healthcare leaders and demonstratehow, by embracing new ways of thinking and behaving, they canthrive in a dynamic environment. Special emphasis will be placedon the role of the leader as coach.

You’ll Learn

• The 10 critical role shifts for healthcare managers and how todevelop these new behaviors and competencies in your organiza-tion’s formal and informal leaders.

• How to apply the key principles of a learning organization to cre-ate a culture that fosters and expects learning, growth, andchange.

• Critical skills to enhance your effectiveness as a coach/mentor.

• How to help all managers create a personal development planbased on their individual strengths and interests.

Seminar Leader:Gail ScottPresidentGail Scott & AssociatesMeadowbrook, Pennsylvania

Understanding and Influencing Physician Behavior:The Strategic Imperative12 Category I (ACHE education) credits

Saturday, March 12, and Sunday, March 137:00 a.m.-1:30 p.m.

(Lunch will be provided.)

Are changes in the healthcare field eroding your physician rela-tionships? Have your attempts to engage physicians in mutuallybeneficial partnerships resulted in nothing but frustration and disillusionment? By focusing on strategies for building trust ratherthan achieving financial goals, this seminar will help reconcile thebusiness objectives of healthcare with the transcendent values at the heart of medicine.

You’ll Learn

• How physician culture presents barriers to successful adaptationand how to overcome these barriers.

• To develop and implement strategies for leading, managing, andbuilding trust during times of change.

• The implications of serving as a change agent.

• A new model for structuring physician-organization relationships.

• Ways for restoring joy to the healthcare profession.

Seminar Leader:Joseph S. Bujak, M.D., FACPVice President of Medical AffairsKootenai Medical CenterCoeur d’Alene, Idaho

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Pre-Congress Seminars

The following seminars provide you with the opportunity to earn an additional 12 Category I (ACHE education) credits.They will be offered on Saturday, March 12, from 7:00 a.m. to 1:30 p.m., and will continue on Sunday, March 13, from7:00 a.m. to 1:30 p.m. The cost of each seminar is $995 for ACHE affiliates and $1,195 for nonaffiliates. To register forone of these seminars, please check the appropriate box in Section 4 on the registration form. Be sure to register early—space is limited, and these seminars fill up fast!

Pre-Congress Activities

Ethical Strategies for Confronting Clinical,Financial, and Legal Imperatives in Healthcare12 Category I (ACHE education) credits

Saturday, March 12, and Sunday, March 137:00 a.m.-1:30 p.m.

(Lunch will be provided.)

Healthcare organizations continue to struggle with controllingcosts, increasing revenue, managing staffing shortages, reducingmedical errors, and complying with regulations. To successfullyaddress these clinical and organizational challenges, you must recognize the ethical dimensions that influence an organization’sability to implement and sustain appropriate initiatives. This seminaruses case studies that demonstrate how improving the ethical environment of your organization can help you enhance clinicaland financial outcomes, while also increasing patient and staff satisfaction.

You’ll Learn

• Why effective ethics programs are essential for organizations.

• Insights into how organizational and clinical ethics affect organi-zational performance.

• To identify and resolve ethical dilemmas and confront ethicallyambiguous situations.

• To conduct an ethics audit and apply strategies to foster an ethi-cal culture and improve patient care.

Seminar Leaders:Paul B. Hofmann, Dr.P.H., FACHEProvenance Health PartnersMoraga, California

William A. Nelson, Ph.D.Associate ProfessorDartmouth Medical SchoolNew York, New York

11

Maximize your travel dollar! Take a pre-Congress

seminar and obtain an addi-tional 12 credits of continuingeducation!

11

Boot Camps

12 Pre-Congress Activities

CEO Boot Camp

A program for new healthcare CEOsSunday, March 138:00 a.m.-5:00 p.m.

(Lunch will be provided.)

It can be lonely and challenging at the top. Are you prepared toaddress the unique challenges of the CEO role? Are you strugglingwith finding the answers to the myriad of issues facing you? TheCEO Boot Camp will provide an overview of the primary determi-nants of CEO success, including working with your board, ensuringquality of care, and establishing positive physician and staff rela-tionships. Learn how to think through issues and execute well-planned strategies in the areas that impact CEO and organizationalperformance. This program is designed for individuals who havebeen in the role of a CEO for less than five years. A limited numberof spaces is also available for individuals not currently in a CEOposition, who are targeting the CEO position as a next career step.Space is limited to 50 participants.

Program Facilitators: Thomas A. Atchison, Ed.D.PresidentAtchison Consulting Group, Inc. Oak Park, Illinois

Kathryn J. McDonagh, FACHEPresident/CEOChristus Spohn Health SystemCorpus Christi, Texas

You’ll Learn

• How to create a culture that embraces the mission and goals ofthe organization.

• Key strategies for working successfully with the board, includinghow to handle board agenda items, conduct board meetings,manage difficult board members, and conduct your performancereview with the board.

• Clinical benchmarks and outcomes information that CEOs mustmonitor.

• The importance of and the CEO’s role in ensuring a positive cus-tomer experience.

• Insights into the key role of the medical staff, including how toidentify clinical champions and properly align the medical andprofessional staff.

These unique programs will examine the key factors that determine CEO, COO, and physician executive success.Presentations by faculty experienced in the roles of the CEO, COO, and physician leadership will be complemented byinteractive group discussion. Share personal experiences while developing a professional network of colleagues who canprovide advice and counsel in the future. The programs are designed to allow you to ask questions and gain first-handperspectives from experienced CEOs, COOs, and physician executives. These programs are approved for 7 Category I(ACHE education) credits. The registration fee is $625 for ACHE affiliates and $745 for nonaffiliates. To register, pleasecheck the appropriate box in Section 4 of the registration form.

13

COO Boot Camp

A program for new healthcare COOsSunday, March 138:00 a.m.-5:00 p.m.

(Lunch will be provided.)

The unique role of the chief operating officer requires both specificoperational skills and the ability to develop lasting interpersonalrelationships. Are you prepared to balance this diverse set of skillsto ensure professional and organizational success? The COO BootCamp will provide an overview of the essential skills needed tofunction as an effective COO. Learn how you can successfully meetthe challenges commonly faced by COOs and manage yourstrengths and weaknesses. This interactive program is designed forindividuals who have been in the role of a COO for less than twoyears. A limited number of spaces is also available for individualsnot currently in a COO position, who are targeting the COO posi-tion as a next career step. Space is limited to 50 participants.

Program Facilitators:Gregory G. Repetti III, CHEExecutive Vice President/COOSilver Cross HospitalJoliet, Illinois

Charles D. Stokes, FACHEExecutive Vice President/COOHuntsville HospitalHuntsville, Alabama

You’ll Learn

• The key operational skills needed in the COO role, includingfinancial management, top-line revenue growth, cost reduction,benchmarking, and analysis of the competitive environment.

• How to gain the interpersonal skills necessary for building essen-tial relationships with the medical staff, board, executive team,and community.

• Tools and techniques for building a strong CEO/COO relationship.

Physician Executive Boot Camp

A program for new physician executivesSunday, March 138:00 a.m.-5:00 p.m.

(Lunch will be provided.)

Successful physician executives must adeptly serve and representboth clinical and managerial interests. This dichotomy requiresphysician executives to obtain and diplomatically leverage the trustand respect of both groups. Often, new physician executives arechallenged to move beyond their traditional clinical training to navi-gate very different models of managerial decision making, problemsolving, communication, and negotiation. The Physician ExecutiveBoot Camp will provide new physician executives with strategies foreffectively mastering this delicate yet crucial role. This program isdesigned for physicians who have recently made the move to a full-time physician executive position, part-time physician executiveswho are interested in further developing executive skills, and physi-cians who are considering a move into a physician executive posi-tion. Space is limited to 50 participants.

Program Facilitators:Sandra L. Gill, Ph.D., FACHEChair, MBA Programs, and Associate Professor of BusinessBenedictine UniversityLisle, Illinois

Matthew J. Lambert III, M.D., FACHESenior Vice President, Clinical OperationsElmhurst Memorial HealthcareElmhurst, Illinois

You’ll Learn

• The barriers and difficulties physicians often face when movingfrom a clinical role to a management role.

• Tangible ways to develop the key operational skills necessary forsuccess as a physician executive, including communication, nego-tiation, and consensus-building skills.

• Techniques for building critical relationships with the executiveteam, medical staff, and the board.

Pre-Congress Activities

General Sessions

14

Opening Session

Samuel L. Odle, FACHE Vice Admiral Richard H. Carmona, Incoming ACHE Chairman M.D., F.A.C.S.

Monday, March 14, 8:00 a.m.-9:30 a.m.

Chairman’s Remarks:Samuel L. Odle, FACHEPresident/CEOMethodist and Indiana University Hospitals Executive Vice President Clarian HealthIndianapolis, Indiana

Parker B. Francis Distinguished Lecture:“The Healthcare Executive’s Role in Improving Public Health”Vice Admiral Richard H. Carmona, M.D., F.A.C.S.Surgeon General United States Public Health ServiceWashington, D.C.

Join the Surgeon General for an exploration of public health priori-ties and how healthcare executives can help initiate improvementsin public health. Vice Admiral Richard H. Carmona, M.D., F.A.C.S.,will discuss current U.S. health priorities, including preventionstrategies, health literacy, and access to care. He will also highlighthealth preparedness strategies for healthcare systems and the lead-ership skills healthcare executives need to enhance the publichealth infrastructure.

Award presented:Robert S. Hudgens Memorial Award

The Hudgens Award is sponsored by the Alumni/ae Association ofthe Department of Health Administration at VirginiaCommonwealth University.

Tuesday Hot Topic Session #1Tuesday, March 15, 7:00 a.m.-8:30 a.m.

“Ten Powerful Ideas for Improving Patient Care”James L. Reinertsen, M.D. PresidentThe Reinertsen GroupAlta, Wyoming

Leadership begins with ideas. This presentation will cover 10 of themost powerful ideas that leaders around the world are bringing tobear on quality improvement challenges. For each idea, Dr.Reinertsen will provide specific examples of successful uses of theidea, along with where to learn more.

Award Presented:James A. Hamilton Award

The Hamilton Award is sponsored by the Alumni Association of theGraduate Program in Healthcare Administration of the University ofMinnesota.

Tuesday Hot Topic Session #2Tuesday, March 15, 7:00 a.m.-8:30 a.m.

“The Medical Staff: A Roadmap for Where We Go from Here” Linda Haddad, J.D.Senior PartnerHorty, Springer & Mattern, LLCPittsburgh, Pennsylvania

What is the future of the organized medical staff? The constantpressure on physician income continues to have a cavalcade of con-sequences for today’s hospitals. As physicians look for opportunitiesto practice efficiently, traditional medical staff citizenship duties arebeing questioned. Faculty will discuss how emerging medical staffstructures and strategies are attempting to resolve the growingcontention between hospitals and their medical staffs.

Award Presented:Leader-to-Leader Recognition

The choice of the Opening Session and one Hot Topic Session, OR two Hot Topic Sessions, which are each worth 1.5Category I (ACHE education) credits, is included in your registration fee. Please indicate which ones you would like toattend in Section 1A of the registration form. You can attend an additional session and earn an additional 1.5 hours ofCategory I (ACHE education) credit; the cost is $110. Please indicate additional sessions you would like to attend inSection 2 of the registration form.

General Sessions

General Sessions 15

Wednesday Hot Topic Session #1Wednesday, March 16, 7:00 a.m.-8:30 a.m.

“Healthcare Technology: What Does the Future Hold?”Molly J. Coye, M.D.Founder/CEOHealth Technology CenterSan Francisco, California

What is on the healthcare technology horizon? How can organiza-tions effectively evaluate the myriad of options and opportunitiesavailable through the adoption of new technologies? This sessionwill explore what technologies will provide the necessary return oninvestment to make them viable in today’s marketplace. Molly J.Coye, M.D., will discuss the key technologies and trends executivesshould be monitoring to ensure their organization’s future.

Award Presented:Dean Conley Award

Wednesday Hot Topic Session #2Wednesday, March 16, 7:00 a.m.-8:30 a.m.

“Strategic Balanced Scorecards”Gregory G. Repetti III, CHEExecutive Vice President/COOSilver Cross HospitalJoliet, Illinois

Charles D. Stokes, FACHEExecutive Vice President/COO/CNOHuntsville HospitalHuntsville, Alabama

Strategic balanced scorecards are a critical element in measuringorganizational patterns and outcomes and “red-flagging” those that need to be further analyzed and possibly changed. This sessionwill explore the range of parameters that can be identified andmonitored in a balanced scorecard and how to prioritize selectedparameters to address your unique market conditions.

Award Presented:Edgar C. Hayhow Award

Thursday Hot Topic SessionThursday, March 17, 7:00 a.m.-8:30 a.m.

“Trends in Healthcare Facility Design and Construction”Rosalyn CamaPresidentCama, Inc.New Haven, Connecticut

Craig Zimring, Ph.D.Professor, College of ArchitectureGeorgia Institute of TechnologyAtlanta, Georgia

Healthcare is undergoing a facility development boom not seensince the late 1950s. The growing body of evidence-based designoffers healthcare executives a road map to facility design and con-struction that will meet the needs of patients now and in thefuture. Will your facilities be capable of meeting the needs andexpectations of the baby boom generation?

Seminars16

Seminars 1-15

1.5 credit hours each“A” seminars will be held 10:00 a.m.-11:30 a.m.on Monday”B” seminars will be held 2:15 p.m.-3:45 p.m.on Monday

1A or 1B (P)

Selecting and Working withPhysician LeadersDeedra L. HartungVice President, Practice LeaderCejka Search

William J. Fulkerson, Jr., M.D.CEO/CMO/Professor of MedicineDuke University Hospital and Medical Center

You’ll Learn To

• Identify the necessary criteria for selecting effec-tive physician leaders.

• Increase the contribution of physician executivesin achieving financial, operational, and clinicaloutcomes.

2A or 2B

Leadership: The Deeper DimensionsThomas A. Atchison, Ed.D.PresidentAtchison Consulting Group, Inc.

You’ll Learn To

• Elicit desired responses among your followersthrough the application of effective leadershipbehaviors.

• Promote trust, pride, loyalty, and commitmentthrough a positive leadership “ecosystem.”

3A or 3B

Using Evidence-Based TechnologyAssessment to Guide StrategicPlanning Thomas E. SkorupDirector, Health Systems GroupECRI

Robert B. Mesrobian, M.D.Section Chief, Pediatric and CardiacAnesthesiologyInova Fairfax Hospital, Falls Church, VA

You’ll Learn To

• Create an evidence-based technology assess-ment program.

• Identify, filter, and prioritize new and emergingtechnologies.

• Develop a physician/administration partnershipfor technology assessment and planning.

4A or 4B (CEO)

Succession Planning at the Top:Current Best PracticesSeminar 4A is for president/CEOs only.

Andrew N. Garman, Psy.D.Associate Professor, Department of Health Systems ManagementRush University

J. Larry Tyler, FACHE, FAAHC, FHFMAPresidentTyler and Company, Inc.

You’ll Learn

• Results of a national ACHE-sponsored study onsuccession planning in hospitals.

• To initiate a proven model for top-level succes-sion planning in your organization.

• To benchmark your succession planning prac-tices against those of leading hospitals.

Seminars

Congress offers 88 seminars on a variety of topics, from physician relations to performance improvement. Seminars areoffered in 1.5-hour slots (worth 1.5 Category I credits) and 3-hour slots (worth 3 Category I credits). Your registration feeincludes seminars that total 9 credit hours. Enter the seminars you would like to attend in Section 1B of the registrationform, providing alternates in Section 1C in case your first choices are full. Additional seminars can be purchased for a feeof $110 for 1.5-hour seminars and $220 for 3-hour seminars. Enter any additional seminars you would like to purchase inSection 2 of the registration form.

“I have been attendingACHE’s Congress for manyyears and have always bene-fited professionally and per-sonally from the experience.Professionally it provides mewith tremendous opportuni-ty to learn. Personally itallows me to meet col-leagues and old friends. Ialways come away inspiredand energized.”

W. Jeff Comer, Sr., FACHEPresident/CEONorthwest Medical CenterTucson, AZ

Seminars 17

5A or 5B (P)

Partnership for Success: Physician Adoption of ITTimothy D. Stettheimer, Ph.D., CHEVice President/CIOSt. Vincent’s Hospital, Birmingham, AL

Randy SprattChief Process OfficerMcKesson Corporation

You’ll Learn

• How St. Vincent’s became a leader in deployingtechnology at every step of the care deliveryprocess.

• To plan strategically to move to an IT-enabledwork environment for physicians.

• To evaluate your organization’s readiness forspecific clinical information technologies, includ-ing EMR, CPOE, Web portals, and clinical alerts.

6A or 6B (EC) (STU)

Getting the Job You Want inHealthcare ManagementBack by popular demand!

Susan A. CejkaManaging PartnerGrant Cooper & Associates

Leo P. D’OrazioManaging Director, Healthcare ServicesWithum Smith + Brown

You’ll Learn To

• Identify various healthcare management careeropportunities.

• Assess your skills and interests and apply successful self-marketing and interviewing techniques.

7A or 7B (CEO)

Ten Ways to Improve MedicareProfitability in Acute Care HospitalsSeminar 7B is for presidents and CEOs only.

William O. Cleverley, Ph.D.PresidentCleverley & Associates

You’ll Learn

• Key drivers of Medicare profitability for inpatientand outpatient services.

• To isolate the areas within your organizationwhere Medicare profit opportunities are greatest.

8A or 8B (MC)

Understanding Pay-for-Performance ProgramsPaul H. Keckley, Ph.D.Executive DirectorVanderbilt Center for Evidence-Based Medicine

You’ll Learn

• Key concepts of pay-for-performance programsas identified by a leading organization in theresearch and application of evidence-based medicine.

• To implement or enhance evidence-based caremanagement efforts.

9A or 9B

American Hospital AssociationLegislative and Advocacy UpdateBack by popular demand!

Richard J. PollackExecutive Vice PresidentAmerican Hospital Association

You’ll Learn

• Healthcare policy issues on the horizon for thenation’s hospitals.

• Key pieces of legislation before Congress andthe healthcare executive’s role in influencing pol-icy decisions.

Seminars that may be of spe-cial interest to particulargroups of healthcare execu-tives are noted as follows:

CEO chief executive offi-cers/presidents only

EC early careerists

GPE group practice executives

MC managed care executives

P physician executives

STU students

For a full list of special interestseminars, see the listing onpage 48.

Seminars18

10A or 10B

Prospective Patient-Centered Diabetes Care Yvette Williams, M.D.Medical DirectorAtlanta VA Women’s Clinic

Thomas A. Cappello, FACHEDirectorAtlanta VA Medical Center

You’ll Learn To

• Improve patients’ compliance with diabetesprocess measures using physician feedback, tar-geted patient education, and personalizedreminders.

• Use data to forecast a patient’s chronic diseasescreening needs based on Wagner’s chronic caremodel.

• Reduce test duplication and last-minute testsand improve patient satisfaction scores.

11A or 11B

JCAHO Accreditation: HelpingProviders Meet Strategic ObjectivesCharles A. Mowll, FACHEExecutive Vice President, Business Development,Government, and External RelationsJoint Commission on Accreditation of Healthcare Organizations

You’ll Learn

• How accreditation contributes to improvedpatient safety and quality of care and can helpdifferentiate healthcare organizations in a com-petitive market.

• New JCAHO certification programs available tohealthcare organizations, including disease-spe-cific care certification and healthcare staffingservices certification.

12A or 12B

Developing an Orthopedic SpecialtyHospital: A Case StudyJ. Edward McEachern, M.D.President, Daedalus Inc.University of Utah Hospitals and Clinics

Roy U. Tweedle, FACHEAdministratorUniversity of Utah Hospitals and Clinics

You’ll Learn

• How a university-based health system and aschool of medicine jointly developed an ortho-pedic specialty hospital on an academic medicalcampus.

• How this partnership streamlined patient access,reduced the cost of care, increased competitive-ness, and improved patient safety.

13A or 13B

How to Remain a Not-for-ProfitHealthcare OrganizationDonald C. Wegmiller, FACHEChairmanClark Consulting - Healthcare Group

F. Kenneth Ackerman, Jr., FACHEPresidentClark Consulting - Healthcare Group

You’ll Learn

• Actions to demonstrate that your organizationdeserves tax-exempt status.

• Areas of hospital operation that are drawingconcern in regard to tax-exempt status, includ-ing billing practices, organizational size, execu-tive compensation, and charges to the unin-sured.

“Congress is an efficientopportunity to rechargeyour intellectual batteries.We often tend to pursuethe healthcare business simi-larly within a region; attend-ing Congress forges connec-tions with colleagues fromacross the country. I alwaysreturn with new ideas andnew approaches.”

Kimberly A. Smith, CHEPresident/CEOJewish Memorial HospitalBoston, MA

Seminars 19

14A or 14B

Hospital/Physician Malpractice: A Joint Problem, A Joint SolutionJohn J. Durso, J.D.PartnerMichael Best & Friedrich LLP

Richard Seligman, J.D.PartnerMichael Best & Friedrich LLP

You’ll Learn To

• Foster and support alternative physician profes-sional liability insurance solutions.

• Identify and avoid potential problems with hos-pital/physician insurance programs, includingtax-exempt status and Medicare fraud andabuse.

15A or 15B (P)

Using Clinical Trials to EnhanceOrganizational Image and AttractPhysiciansMark D. Boles, CHESenior Vice PresidentMobile (AL) Infirmary Medical Center

Eileen S. MyersChief Marketing OfficerDiscovery Alliance International, Inc.

You’ll Learn To

• Identify the resources needed for a clinical trialsbusiness unit.

• Develop an effective clinical trials business unit andimplement external processes to manage trials.

• Evaluate the cost/benefit of using a clinical trialsbusiness unit for physician recruitment andimage enhancement vs. other strategies.

Seminars 16-19 (Palmer House Hilton)

3.0 credit hours each2:15 p.m.-5:30 p.m. on Monday (includes 15-minute break)

16 (CEO) (P)

Physician/Hospital RelationsRoundtableExclusively for CEOs and physician executives!

Joseph S. Bujak, M.D., FACPVice President, Medical AffairsKootenai Medical Center, Coeur D’Alene, ID

This roundtable discussion will offer participantsthe opportunity to approach the long-standingissue of physician/hospital relations from a newperspective. Dr. Bujak will lead CEOs and physicianexecutives in an exploration of successful strate-gies for repairing damaged physician relationshipsand building strategically viable partnerships.

17

How to Effectively Manage withFinancial and Clinical MetricsSteven H. Berger, CPA, CHE, FHFMAPresidentHealthcare Insights, LLC

You’ll Learn To

• Drive strategic and operational results throughthe use of metrics best practices.

• Use metrics to set goals, monitor progress, andimprove financial and clinical results.

ACHE would like to thank thePrograms, Products andServices Committee for itsassistance in the review ofproposals and selection ofspeakers for the 2005Congress on HealthcareManagement.

Seminars20

18

Beyond the “Silver Bullet”: EnsuringEmployee and Customer SatisfactionBack by popular demand!

Gail ScottPresidentGail Scott & Associates

You’ll Learn To

• Identify critical behaviors needed from middlemanagers to achieve customer and employeeloyalty.

• Keep employees focused on and passionateabout service improvement in light of competingpriorities.

19

Best Practices in Strategic PlanningAlan M. Zuckerman, FACHEDirectorHealth Strategies & Solutions, Inc.

George F. LynnPresidentAtlantiCare

Donna K. SollenbergerPresident/CEOUniversity of Wisconsin Hospital and Clinic

You’ll Learn To

• Integrate strategic planning with other management disciplines and gain buy-in from constituents.

• Adapt practices used in the for-profit businessworld to increase strategic planning effective-ness and realize benefits in markets/programs,operations, finance, and community.

Seminars 20-32

1.5 credit hours each“A” seminars will be held 4:15 p.m.-5:45 p.m.on Monday“B” seminars will be held 8:45 a.m.-10:15 a.m.on Tuesday

20A or 20B (P)

Implementing and Managing anElectronic Patient Record Ross D. Fletcher, M.D.Chief of StaffDepartment of Veterans Affairs

Sanford M. Garfunkel, FACHEDirectorVA Medical Center, Washington, DC

You’ll Learn To

• Implement phased adoption of electronic entryto minimize resistance among management andfrontline employees.

• Use data mining available through the EPR toreduce incomplete discharge summaries, identifypatient populations not meeting targets, andsend reminders for clinical actions.

21A or 21B

Improving Clinical Care in a Baldrige Healthcare SystemShelley J. Niemeier, CHEQuality Resource Center ConsultantSSM Health Care, St. Louis

Andrew Kosseff, M.D., FACPMedical Director of Clinical Systems ImprovementSSM Health Care, St. Louis

You’ll Learn To

• Implement clinical quality improvement acrossmultiple settings.

• Gain physician support for and involvement inclinical quality improvement.

• Integrate CQI concepts and Baldrige criteria intoclinical quality improvement initiatives.

“Congress educational sessions provide ‘news youcan use’ to be a betterleader and to advance yourstaff to greater success. For instance, the strategiesI’ve received from severalCongress sessions on orga-nizational transformationhave helped our organiza-tion achieve Top 100 recog-nition through improvedquality, safety, and service.”

Eugene F. Michalski, CHESenior Vice President/Hospital DirectorWilliam Beaumont HospitalTroy, MI

Seminars 21

22A or 22B (CEO)

Partnering with Your Medical Staff:Turning Competitors into CollaboratorsSeminar 22B is for presidents/CEOs only.

Bruce P. Hagen, FACHEPresidentRiverside Methodist Hospital, Columbus, OH

Andrew L. Epstein, M.D.Partner/COOThe Bard Group, LLC

You’ll Learn To

• Implement integrated physician/hospital gover-nance structures.

• Strengthen physician participation in key strategiessuch as strategic and capital planning, technologyassessment, and medical staff development.

23A or 23B

Demonstrating and Improving HospitalAccountability for Charity CareKeith HearleVice PresidentThe Lewin Group

Paul T. GalleseSenior ConsultantThe Lewin Group

You’ll Learn

• Current issues surrounding charity care andpractices for billing and collections for the unin-sured and underinsured.

• How to evaluate your organization’s policiestoward charity care.

• To measure, demonstrate, and improve hospitalaccountability for community needs.

24A or 24B

Transforming the EmergencyDepartment: A Case StudyC. Kevin Goodwin, FACHEVice President, Clinical ServicesSt. Joseph Regional Medical Center, Milwaukee

Mark A. Mitchell, D.O.Chairman and Medical Director, Department ofEmergency MedicineSt. Joseph Regional Medical Center, Milwaukee

You’ll Learn To

• Reduce ED diversion rates and length of stay,increase admission rates, and improve patientsatisfaction scores.

• Transform your ED into an area of excellence.

25A or 25B (CEO)

The Healthcare Executive’s Role inImproving Clinical QualitySeminar 25A is for presidents/CEOs only.

Anthony J. Tedeschi, M.D.Executive Vice President and Founding PartnerThe Sibery Group, LLC

David T. Brooks, FACHEChief Operating OfficerProvidence Everett (WA) Medical Center

You’ll Learn

• Various stakeholders’ views on and roles in clini-cal quality.

• To lead clinical quality initiatives and build part-nerships with clinical executives.

26A or 26B

Contract Compliance AuditingTrent L. Booher, FACHEManager, Managed Care Contracting and ComplianceUniNet Healthcare Network, Omaha, NE

You’ll Learn

• Current industry trends on payment accuracyand claim denials.

• To recover underpayments and overturned claimdenials.

Fellows Lounge

The Fellows Lounge is availableexclusively for ACHE Fellows tosee old friends and acquain-tances or just to relax betweenCongress activities.

Monday, March 14 throughWednesday, March 168:00 a.m.-5:00 p.m.Thursday, March 178:00 a.m.-12:00 p.m.

Seminars22

27A or 27B (P)

Physician Trends That Will Affect Your Hospital’s FutureRobert K. Kuramoto, M.D.Managing PartnerQuick Leonard Kieffer

You’ll Learn To

• Determine the impact of national healthcaretrends—including market-driven recruiting“wars,” pay for performance, and employ-ment—on physicians in your local market.

• Proactively engage physicians in planningresponses to these healthcare trends.

28A or 28B

Understanding and Using AHRQ’sQuality Indicators Denise Remus, Ph.D., R.N.Senior Research ScientistAgency for Healthcare Research and Quality

You’ll Learn

• The development and purpose of AHRQ’sQuality Indicators and where to access data andsoftware used to construct QIs.

• The benefits and limitations of using QIs forquality improvement and comparative reporting.

• To use QIs for quality monitoring and surveil-lance.

29A or 29B

Controlling Employee Health, Welfare, and Pension CostsPeter M. Friend, LFACHEPrincipalJR Katz

Robert DiMeoManaging DirectorDiMeo Schneider & Associates

You’ll Learn To

• Create a benefits dashboard report with appro-priate metrics.

• Reduce the rate of increase of your organiza-tion’s employee benefits costs.

• Design pension plans that preserve organization-al assets while meeting the needs of futureretirees.

30A or 30B

Specialty Hospitals: A Post-Moratorium ReviewThomas M. Fahey, J.D.Managing PartnerUngaretti & Harris LLP

You’ll Learn

• The current status of the specialty hospitaldebate and relevant state legislative initiatives.

• Results of the impact studies commissioned byCongress and current political initiatives of thefull-service hospital and specialty hospital com-munities.

31A or 31B

Strategic Supply Chain SourcingDavid M. Zimba, CHEVice President, Corporate ContractingWest Penn Allegheny Health System

You’ll Learn To

• Reduce supply chain expenses, enhance vendorcompetition, and improve internal customer sat-isfaction.

• Plan and manage successful strategic sourcinginitiatives and solicit buy-in at the senior execu-tive level and on a system-wide basis.

32A or 32B

Using Portfolio Analysis to Evaluateand Grow Service LinesMargaret A. KolataDirector, Regional ServicesSt. Charles Medical Center, Bend, OR

Cecily Lohmar, CHCPrincipalNew Heights Group

You’ll Learn To

• Use portfolio analysis to evaluate healthcare ser-vice lines and determine priorities for action.

• Incorporate both quantitative and qualitativecomponents into service line analysis to measurethe full financial and market value of services.

“The annual Congress onHealthcare Management isan excellent vehicle forcareer enhancement andnetworking opportunities.Moreover, attendingCongress keeps me currentwith all of the complexissues affecting healthcareprofessionals.”

Hank HernandezChief Executive OfficerLas Palmas Medical CenterEl Paso, TX

Seminars 23

Need to know which seminars are full?

Check out the Congress sec-tion of ache.org for a currentlisting of management semi-nars that are full.

Seminars 33-36 (Palmer House Hilton)

3.0 credit hours each8:45 a.m.-12:00 p.m. on Tuesday(includes 15-minute break)

33 (P)

Clinical Institutes: An Evidence-BasedMedicine PartnershipLeonard M. Fromer, M.D.Assistant Clinical ProfessorUCLA School of Medicine

Ken E. Mack, FACHEPresidentDMI Transitions, Inc.

You’ll Learn To

• Use the Clinical Institute approach to alignphysicians and hospitals and reward providersfor outcomes.

• Establish successful branding and enhance clini-cal outcomes in an evidence-based, pay-for-performance environment.

34

Coordinating Civilian and MilitaryDisaster ResponseK. Joanne McGlown, Ph.D., R.N., CHEChief Executive OfficerMcGlown-Self Consulting, LLC

Donna F. Barbisch, DHAPresidentGlobal Deterrence Alternatives, LLC

You’ll Learn

• Recent changes in federal guidelines that affectmilitary and civilian healthcare response to disas-ters or terrorist events.

• To improve your organization’s ability to makesound disaster response judgments and partici-pate in interoperability plans at the local level.

35

Top 10 Performance ImprovementInitiatives for HospitalsBack by popular demand!

Nathan S. KaufmanSenior Vice President for Healthcare StrategySuperior Consultant Holdings Corporation

You’ll Learn To

• Identify the top trends affecting healthcare orga-nizations, including health plan ownership, staffshortages, physician/hospital competition, andaccess to capital.

• Apply management techniques, contracting andpricing strategies, and cost-containment mea-sures used by peak-performing hospitals.

36

Introduction to Healthcare Financial ManagementBack by popular demand!

Steven H. Berger, CPA, CHE, FHFMAPresidentHealthcare Insights, LLC

Michael Nowicki, Ed.D., FACHE, FHFMAProfessor and Director of Graduate StudiesTexas State University

You’ll Learn

• The financial requirements of healthcare organi-zations, including sources of operating revenue,the relationship of costs to rates, and third-partypayments.

• The basic steps in resource allocation and finan-cial decision making.

Seminars24

Seminars 37-49

1.5 credit hours each“A” seminars will be held 10:45 a.m.-12:15p.m. on Tuesday“B” seminars will be held 2:15 p.m.-3:45 p.m.on Tuesday

37A or 37B (CEO)

Tying Leadership Development toCorporate StrategySeminar 37B is for presidents and CEOs only.

Larry VoellerDirector, Leadership and OrganizationalDevelopmentAllina Hospitals & Clinics, Roseville, MN

Scott Gregory, Ph.D.Senior ConsultantMDA Leadership Consulting

You’ll Learn To

• Establish the credibility and trust needed fororganizational change.

• Achieve desired employee behaviors through the use of corporate values.

• Improve organizational leadership potentialthrough the use of a corporate talent review.

38A or 38B

Fundamentals of HealthcareConsultingBack by popular demand!

Douglas R. RichManaging DirectorAmerican Express Tax & Business Services, Inc.

You’ll Learn

• To determine project scope, client needs, andrelevant data analysis.

• The fundamentals of proposal development and project management, including pricing, contracting, budgeting, and relevant economicconsiderations.

39A or 39B

Becoming One of the “100 BestCompanies to Work For”Susan M. UlshaferSenior Vice PresidentBronson Healthcare Group, Kalamazoo, MI

Terry R. HobbsSenior Vice President of Sales and MarketingClark Consulting

You’ll Learn To

• Apply a Workforce Development Plan focusedon development of employees, employeework/life needs, recruitment, and diversity.

• Increase physician, patient, and employee satis-faction and reduce turnover and vacancy rates.

40A or 40B

Form Follows Flexibility: A NewApproach to Healthcare Facility DesignRobert W. HoyePresident/CEOTRO/The Ritchie Organization

You’ll Learn To

• Create a facility that can accommodate changeand adapt to new clinical services and technolo-gies with minimal disruption.

• Maximize staff and reduce capital and opera-tional costs using the “form follows flexibility”concept.

41A or 41B (GPE)

Building Revenue through PatientAcquisition and RetentionArthur C. Sturm, Jr.President/CEOSRK

Emile S. GodfreyDirector of Corporate CommunicationsClarian Health, Indianapolis

You’ll Learn

• To identify and realize revenue opportunities bymining and segmenting your customer database.

• The infrastructure, staffing, and organizationalrequirements needed for effective patient acqui-sition and retention.

“Attending ACHE’s annualCongress reminds me ofhow extensive the healthadministration field really is.Professionals from all overthe world and many differ-ent career paths gather toshare information and learnfrom each other.”

Mary M. White, CHEPresident/CEOSwedish Medical CenterEnglewood, CO

Seminars 25

Electronic Recording

Portions of the Congress onHealthcare Management maybe electronically recorded by ACHE. By participating inthe discussions, Congress registrants agree that ACHEmay electronically copy oraudio/videotape their atten-dance at and involvement inany program. No individual orentity may electronically recordany portion of the Congresson Healthcare Managementwithout the prior written con-sent of ACHE.

Photographs of Congressevents will be taken through-out the program. By attendingthe events, Congress regis-trants agree that their photo-graph may be used in ACHEpublications and promotionalmaterials.

42A or 42B

Engaging Physicians in Public QualityReporting and Process ImprovementSamantha Collier, M.D.Vice President, Medical AffairsHealth Grades, Inc.

You’ll Learn To

• Motivate your physician team to improve yourorganization’s public quality ratings and yourposition with payors.

• Develop stronger physician relationships andenhance physician involvement in processimprovement.

43A or 43B

The Growth of International Health Services Delivery: The China Case StudyBlair D. Gifford, Ph.D.Director, Center for Global HealthUniversity of Colorado at Denver

You’ll Learn

• An introduction to the three components ofinternational healthcare: public health, healthpolicy, and health management.

• How recent international treaties have led to theglobalization of healthcare services.

• Using China as a case study, to consider differ-ent market entry strategies and longer termgrowth strategies.

44A or 44B (MC)

Getting Ahead of the Hospital Pay-for-Performance CurveVictor D. ButlerSenior Consultant, Strategic Business DevelopmentJoint Commission Resources, Inc.

Bradford A. BuxtonDivisional Senior Vice President, Health CareManagementBlue Cross Blue Shield of Illinois

You’ll Learn

• Existing hospital pay-for-performance programsin use across the U.S. and how insurers areusing them to evaluate hospital and practitionerperformance.

• To improve reimbursement by responding to thepay-for-performance efforts of the government,private purchasers, and other payors.

45A or 45B

Succeeding in a Consumer-Driven,Transparent Healthcare Environment Jean ChenowethSenior Vice President, Center for Healthcare ImprovementSolucient LLC

You’ll Learn To

• Identify the challenges presented by the para-digm shift to performance transparency in con-junction with consumer-driven healthcare.

• Manage the impact of transparency on the hos-pital, physicians, and community.

• Increase communication of value to the commu-nity and enhance management success in a con-sumer-driven marketplace.

Seminars26

46A or 46B

Delivering ROI on Costly ITInvestmentsDaniel F. KinsellaVice PresidentThe Revere Group

Michael CookPrincipalCardinal Consulting, Inc.

You’ll Learn To

• Overcome the challenges to delivering increasedROI for costly, high-profile IT investments.

• Enhance the effectiveness of routine processessuch as capital budgeting, strategic planning,governance, IT planning, portfolio management,and major project decision making.

47A or 47B

Rural Hospital PerformanceImprovement and the Balanced ScorecardBrian R. Haapala, CHESenior ConsultantStroudwater Associates

Russ D. Sword, CHEChief Executive OfficerAshley County Medical Center, Crossett, AR

You’ll Learn To

• Collect, report, and analyze performance datausing a balanced scorecard approach specificallymodified for rural hospitals.

• Link strategy with measurement tools that driveperformance improvement.

48A or 48B (EC)

Operations Improvement andInnovation: The Key to Organizational HealthMatthew J. Lambert III, M.D., FACHESenior Vice President, Clinical OperationsElmhurst (IL) Memorial Healthcare

James F. Doyle, FHFMASenior Vice President/CFOElmhurst (IL) Memorial Healthcare

You’ll Learn To

• Use operations improvement and innovation tomeet benchmarks for FTEs, productivity, clinicaland financial outcomes, and patient satisfaction.

• Facilitate organization-wide change using cultur-al assessment and values development.

49A or 49B

Thriving Amidst the Nursing Shortage:Living the IOM RecommendationsJoan E. Beglinger, R.N., FACHEVice President, Patient Care ServicesSt. Marys Hospital Medical Center, Madison, WI

Mary Barman, R.N.Professional Nurse - PACUSt. Marys Hospital Medical Center, Madison, WI

You’ll Learn To

• Attract and retain nurses by creating an environ-ment based on the IOM recommendations.

• Improve clinical outcomes, financial position,and patient satisfaction by engaging nurses in apartnership model of shared accountability.

“It is always a pleasure toattend Congress. The edu-cational sessions are topicaland informative, and thenetworking opportunities are plentiful. A high-qualityevent for healthcare execu-tives!”

David R. Williams, FACHEChief Executive OfficerRegional Medical CenterBayonet Point Hudson, FL

Seminars 27

Speaker Comments

The comments and opinions ofpresenters made during thisprogram are their own. Suchcomments are meant to beinformative, illustrative, oreducational in nature and arenot endorsed by nor are theythe official policy of ACHE.

Seminars 50-54 (Palmer House Hilton)

3.0 credit hours each2:30 p.m.-5:45 p.m. on Tuesday(includes 15-minute break)

50 (CEO)

Governance RoundtableExclusively for CEOs!

Errol L. Biggs, Ph.D., FACHEDirector, Health Administration ProgramUniversity of Colorado at Denver and Health Sciences Center

J. Larry Tyler, FACHE, FAAHC, FHFMAPresidentTyler & Company, Inc.

This CEO-only roundtable discussion will offer par-ticipants the opportunity to discuss their mostpressing governance-related issues with col-leagues. The facilitators will lead the group in anexploration of short- and long-term strategies foraddressing top governance challenges facing hos-pitals and health systems.

51

Executive Compensation: Trends and IssuesBack by popular demand!

Donald C. Wegmiller, FACHEChairmanClark Consulting - Healthcare Group

You’ll Learn

• How to bring your employment contract up to date.

• The latest developments in executive compensa-tion, including retirement planning, deferredcompensation, and compliance issues.

52

Understanding and Applying SixSigma and Lean PrinciplesIan R. Lazarus, FACHEManaging PartnerCreative Healthcare USA

Jerry Kolins, M.D., FACHEMedical DirectorPalomar Pomerado Health Laboratories,Escondido, CA

Barbara L. Knutzen, FACHEChief Operating OfficerSt. Joseph’s Community Hospital, West Bend, WI

You’ll Learn To

• Test and more fully understand the principles of“Six Sigma” and “Lean” through an interactivegroup exercise.

• Select projects for process improvement orredesign.

• Increase employee trust and reduce turnover,medical errors, and costs by integrating SixSigma and Lean principles.

53

Understanding Capital MarketsKenneth KaufmanCo-founder/Managing DirectorKaufman, Hall & Associates

You’ll Learn

• Best practices in capital structure for today’shealthcare organizations.

• The determinants of credit ratings and effectiveways to manage credit.

54

Advanced Healthcare FinancialManagementBack by popular demand!

Steven H. Berger, CPA, CHE, FHFMAPresidentHealthcare Insights, LLC

Michael Nowicki, Ed.D., FACHE, FHFMAProfessor and Director of Graduate StudiesTexas State University

You’ll Learn To

• Improve your analysis of financial statementsand identify early warning signs of financialtrouble.

• Identify critical areas affecting your organiza-tion’s financial health.

Seminars28

Seminars 55-66

1.5 credit hours each“A” seminars will be held 4:15 p.m.-5:45 p.m.on Tuesday“B” seminars will be held 8:45 a.m.-10:15 a.m.on Wednesday

55A or 55B (GPE) (MC)

Quality Strategies for Tomorrow:Initiatives from CMSSunil K. Sinha, M.D., CHEMedical Officer and Quality Measurement andHealth Assessment GroupCenters for Medicare and Medicaid Services

You’ll Learn

• Current trends in healthcare quality.

• Initiatives that CMS is undertaking to improvehealthcare quality, reduce abuse and misuse,and reward providers for high-quality care.

56A or 56B (MC)

Managed Care Revenue CycleImprovement StrategiesChristopher J. Kalkhof, FACHEVice President Delivery Systems and Payor RelationsSaint Vincent Catholic Medical Centers of New York

Robert R. Fanning, Jr., FACHEChief Operating OfficerSaint Vincent Catholic Medical Centers of New York

You’ll Learn To

• Develop an overall managed care strategy forrenegotiation of payor contracts.

• Organize and implement an integrated managedcare and operations improvement plan.

57A or 57B

Entrepreneurial Thinking: FocusingAttention for Future SuccessEdward J. O’Connor, Ph.D.Professor of Management and HealthAdministrationUniversity of Colorado at Denver

You’ll Learn To

• Identify and grow creative sources of revenueusing focused entrepreneurial thinking.

• Distinguish successful entrepreneurial thinkingfrom business as usual.

• Engage employees’ bodies and minds to achieveenduring change.

58A or 58B

Planning Tools for Academic Medical CentersShari M. Capers, R.N.Director, Strategic PlanningWoodruff Health Sciences Center/Emory Healthcare, Atlanta

Julia A. YeagerDirectorWoodruff Health Sciences Center/Emory Healthcare, Atlanta

You’ll Learn To

• Develop an annual strategic planning processthat links strategic direction, goals, mission,vision, and medical staff development.

• Monitor the organization’s progress with a standardized business template, report card template, and balanced scorecard.

“To me Congress is a meccafor healthcare executives.This is the best event tomeet people from all stagesin their careers who are trulycommitted to the healthcareprofession and embrace thevalues of leadership and life-long learning.”

Kavita NarayanAssociate Administrator/COO Development ProgramHCA Southeast DivisionAlpharetta, GA

Seminars 29

Exhibits

Monday, March 14, andTuesday, March 15 7:00 a.m.-4:00 p.m.Wednesday, March 16 7:00 a.m.-2:00 p.m.

The Congress on HealthcareManagement will feature avariety of exhibit booths,including a demonstration ofache.org and the ACHE mem-bership booth, which will pro-vide you with the opportunityto learn about ACHE programsand services and ask questionsof ACHE staff.

59A or 59B

Maximizing Supply Chain EffectivenessDavid W. Patton, Ph.D., FACHEResearch ProfessorArizona State University

Eugene S. Schneller, Ph.D.ProfessorArizona State University

You’ll Learn

• To assess the stage of your organization’s supplychain development and identify an appropriatemethod for maximizing supply chain effectiveness.

• Ten metrics that signal supply chain excellence.

60A or 60B

From Cultural Diversity to Cultural CompetencyPatti R. Rose, Ed.D.President/CEOPlainfield (NJ) Health Center

Anthony E. Munroe, FACHEPresident/CEOSt. John Detroit Riverview Hospital

You’ll Learn

• The difference between cultural diversity andcultural competency.

• To improve the organizational bottom line byfocusing on cultural competency as a businessstrategy.

61A or 61B

Creating a Comprehensive KnowledgeManagement Strategy: A Case StudyJanet Guptill, CHEPresidentKM At Work, Inc.

Colleen ElliotDirector, Knowledge ManagementCatholic Health Initiatives, Denver

You’ll Learn To

• Improve performance using five key componentsof knowledge management.

• Transfer practices and innovations across facili-ties within a healthcare system.

62A or 62B (GPE)

Improving the Financial Performanceof Physician Practices Betsy A. NicolettiConsultantMedical Practice Consulting, LLC

You’ll Learn To

• Improve physician practice billing and collectionefforts by adopting the strategies of successfulprivate practice physicians.

• Conduct charge capture audits and fee scheduleand reimbursement reviews.

• Implement a comprehensive claims denial man-agement program.

63A or 63B

Strengthening the Role of Ethics inEveryday Decision MakingJack A. Gilbert, Ed.D., FACHEPresidentNew Page Consulting, Inc.

You’ll Learn To

• Identify personal and organizational dynamicsthat serve to enhance or erode the role of ethicsin decision making.

• Reverse the deterioration of ethical behavior andstrengthen ethical action in your organization.

64A or 64B

Redefining and Aligning PerformanceManagement in HealthcareCarol SilkVice President/Chief Learning OfficerNew York-Presbyterian Hospital

Yvonne IngallsSenior Consultant, Performance SolutionsGE Healthcare

You’ll Learn To

• Function as both an employer and provider ofchoice.

• Develop key talents, align staff capabilities withthe strategic plan, and measure long-term per-formance management.

• Identify and cultivate leadership at every level ofthe organization.

Seminars30

65A or 65B

Managing Patient Flow to EnhanceQuality, Satisfaction, and RevenueBud PateDirector of Clinical Operations ImprovementThe Greeley Company

Michael C. Tobin, D.O.Executive Vice President/CMOProvidia Healthcare Group, Inc.

You’ll Learn To

• Expand your hospital’s functional capacity with-out increasing staffing levels or beds.

• Create a meaningful patient flow scorecard thatenables effective oversight and tracking ofimprovement to patient flow leverage points.

• Work effectively with the medical staff todecrease length of stay without affecting qualityof care.

66A or 66B

Using Physician Surveys to DevelopEffective Professional RelationshipsKenneth Smithson, M.D.Vice President, Center for Research and InnovationVHA, Inc.

David L. Corteville, FACHEVice PresidentVHA Michigan

You’ll Learn To

• Use data on physician attitudes to address keyissues for physicians and management and drivestrategy development.

• Improve hospital/medical staff relations using aphysician satisfaction database.

Seminars 67-71 (Palmer House Hilton)

3.0 credit hours each8:45 a.m.-12:00 p.m. on Wednesday(includes 15-minute break)

67

Strategically Evaluating FacilityRedevelopment and Replacement Mark E. Grube, CHCSenior Vice PresidentKaufman Hall

Kevin P. PoortenPresident/CEOKishwaukee Health System, DeKalb, IL

You’ll Learn

• The latest research into the strategic and finan-cial implications of replacement facility develop-ment.

• To identify and evaluate alternative redevelop-ment strategies, including full replacement.

• To gain buy-in from key community and busi-ness leaders, physicians, board members, andemployees.

68

Hospital and System Board Challengesand Opportunities: 2005-2010Exclusive report from The Governance Institute!

Karma H. Bass, CHESenior Research ExecutiveThe Governance Institute

You’ll Learn

• Issues and trends affecting healthcare gover-nance over the next five years and key stepshealthcare leaders should be taking to respond.

• Specific governance initiatives that successfulorganizations have developed.

Seminars 31

ACHE gives you tools tomanage your career.

Take advantage of some of the many career developmentprograms offered at Congress.See pages 39-41 for moreinformation on offerings fromACHE’s Healthcare ExecutiveCareer Resource Center.

69

Advisory Board Update: CurrentResearch from the FieldBack by popular demand!

Bradford KolesManaging Director and National SpokesmanThe Advisory Board Company

You’ll Learn

• The results of the Advisory Board’s latestresearch initiatives.

• How the emergence of new technologies,patient throughput issues, and continued laborshortages will impact the field.

70

Ensuring Success with Executive HiresCarson F. Dye, FACHEPartnerWitt/Kieffer, Ford, Hadelman & Lloyd

Scott C. Malaney, CHEPresident/CEOBlanchard Valley Health Association

You’ll Learn

• The five key reasons why new executives oftenderail within the first few months on the job.

• Ten strategies to ensure success in the transition-al phase.

• Tips for success when replacing a long-termCEO.

71

Healthcare Leaders as Advocates:Building Political Clout, InfluencingPublic PolicyDiane KiddyDirector, Government AffairsUniversal Health Services, Inc.

You’ll Learn To

• Influence public policy at the local and nationallevels on issues such as reimbursement, uncom-pensated care, and patient safety.

• Apply communication and relationship-buildingskills to the political process.

• Present yourself to policymakers as a crediblesource of information and a representative of animportant constituency.

Seminars 72-77

1.5 credit hours each“A” seminars will be offered 10:45 a.m.-12:15p.m. on Wednesday“B” seminars will be held 2:15 p.m.-3:45 p.m.on Wednesday

72A or 72B (P)

Using Hospitalists to Meet Six MajorHealthcare ChallengesRonald Greeno, M.D.Chief Medical OfficerCogent Healthcare, Irvine, CA

Craig Miller, M.D.Senior Vice President of Medical AffairsBaptist Pensacola (FL) Hospital

You’ll Learn

• The critical elements of a successful hospitalistprogram and how it positively impacts hospitalperformance.

• How to use a hospitalist program to expandcapacity; improve patient flow, safety, and EDcare; manage the treatment of the uninsured;and ensure compliance.

73A or 73B

A Comparison of DoD and Private Sector Investments in Facilities Modernization Wendy M. Weitzner, CHESenior ConsultantBristol Group Mitretek

COL Thomas D. KurmelChief of Staff, Assistant Secretary of Defense,Health AffairsOffice of the Secretary of Defense

You’ll Learn

• How the average annual investment in facilitiesrestoration and modernization by private sectorhospitals compares with that of Department ofDefense hospitals.

• Private sector methods of facilities assessmentand investment decision making.

• How new competitive forces are requiring DoDfacilities to adopt a more business-orientedmodel for facilities assessment and investment.

Seminars32

74A or 74B

Meeting Today’s Emergency Care ChallengesWilliam H. Jackson, Jr., M.D.Chief of Emergency ServicesEmory Crawford Long Hospital, Atlanta

Marilyn W. Margolis, R.N.Director of Nursing and Emergency ServicesEmory Healthcare, Atlanta

You’ll Learn To

• Rapidly improve ED length of stay, wait times,diversion hours, staff retention, and patient satisfaction.

• Transform crippled or broken ED systems using amultidisciplinary, collaborative approach.

75A or 75B

Aligning Physician Compensation withOrganizational ImperativesDonald L. Hicks, J.D.Vice PresidentHealth Directions, LLC

Fredrick N. TitzePresident/CEOArnett Health System, Lafayette, IN

You’ll Learn To

• Stimulate positive and productive physicianbehaviors while addressing organizational finan-cial imperatives.

• Involve physicians in the creation of a compen-sation plan and the resolution of issues.

• Facilitate physician ownership of the new plan.

76A or 76B (EC) (STU)

Healthcare Leadership Secrets YouDidn’t Learn in Graduate SchoolGeorge V. Masi, FACHEChief Operating OfficerBen Taub General Hospital, Houston

Jody R. Rogers, Ph.D., FACHEVisiting Associate ProfessorTrinity University

You’ll Learn To

• Command authority regardless of your formalposition.

• Assemble a high-performing healthcare team.

• Increase your influence and effectiveness bybecoming a “Quiet Leader.”

77A or 77B

Priorities in Patient Safety: ProvenStrategies for Reducing Medical ErrorsRebecca A. Rice, CHEVice President, Patient ServicesUpper Valley Medical Center, Troy, OH

John P. SantellDirector, Educational Program InitiativesU.S. Pharmacopeia Center for the Advancement of Patient Safety

You’ll Learn To

• Reduce errors among the medication and thera-peutic classes that are most frequently involvedin harmful errors.

• Improve reporting of medical errors, implementa medication errors database, develop meaning-ful errors metrics, and improve communicationand data flow.

Seminars 33

Seminars 78-81 (Palmer House Hilton)

3.0 credit hours each2:30 p.m.-5:45 p.m. on Wednesday(includes 15-minute break)

78

Transitioning from Military to Civilian HealthcareBack by popular demand!

J. Larry Tyler, FACHE, FAAHC, FHFMAPresidentTyler & Company, Inc.

John D. Quinlivan, FACHEVice President/COONorth Florida Regional Medical Center

You’ll Learn

• To address the problems of age, language, andability to adapt as perceived by former militarycareerists.

• Networking, marketing, “cold calling,” research,and image building in civilian healthcare.

79

Achieving Physician Acceptance of CPOEReid Coleman, M.D.Chief Medical Informatics OfficerLifespan Health System

Donald Rucker, M.D. Chief Medical OfficerSiemens Medical Solutions

You’ll Learn To

• Successfully deploy computerized physicianorder entry across diverse clinical settings.

• Identify and overcome physician resistance to CPOE.

80

Picking, Planning, and PromotingProfitable ProgramsKevin C. NolanDirectorNavigant Consulting, Inc.

You’ll Learn To

• Identify the programs and service lines that com-plement the organization’s mission while attract-ing patients.

• Identify service lines that should be downsized,divested, or outsourced.

• Ensure that program and service strategy cas-cades down into the organization and is adopt-ed by physicians and key leaders.

81

Using Organizational Alignment and Measurement to AchieveExtraordinary ResultsGeorge H. Labovitz, Ph.D.Chairman/CEOODI, Inc.

CAPT William M. Heroman, M.D.Vice President, Health Plan Design andManagement TriWest Healthcare Alliance

You’ll Learn To

• Quickly and frequently assess the state of align-ment in your organization.

• Provide your management team with metricsand measures that permit them to take focusedaction.

• Use organizational alignment to improve patientsafety, quality, and productivity.

Seminars

Seminars 82-85

1.5 credit hours each“A” seminars will be held 4:15 p.m.-5:45 p.m.on Wednesday“B” seminars will be held 9:00 a.m.-10:30 a.m.on Thursday

82A or 82B (EC) (STU)

When Problem Solving Skills Are Not EnoughTerrence F. Cahill, FACHEPrincipalCahill Consulting LLC

Robert P. Wise, CHEPresident/CEOHunterdon Healthcare System, Lebanon, NJ

You’ll Learn

• A model for comparing your current level ofthinking to various levels of critical thinking.

• Three different approaches for developing indi-vidual and group critical thinking.

83A or 83B

Senior Services and Acute Care:Making the Marriage WorkFrances J. Fowler, FAAHCPresidentFowler Healthcare Affiliates, Inc.

Judy Akins, R.N.Executive Director, Post Acute/Senior ServicesSumma Health System, Akron, OH

You’ll Learn To

• Drive more acute care business by increasingmarket share for seniors.

• Realize gains in clinical and financial outcomesby proactively managing the needs of the seniorpopulation.

84A or 84B (GPE)

Discovering Missed Revenue CycleOpportunities and New RevenueSources in Physician PracticesJonathan BushCo-Founder/CEOathenahealth

Joseph HendricksonSenior Operational Performance Analystathenahealth

You’ll Learn To

• Recover money “left behind” in every step ofthe revenue cycle, including denials, underpay-ments, undercharges, and unnecessary holes inthe office schedule.

• Correct inefficiencies in office workflow, includ-ing staff error and practice management tech-nology limitations.

85A or 85B

Federal Healthcare IT Initiatives: Where We Are and What It MeansJohn P. Hoyt, FACHEConsultantHealthlink Incorporated

Randy L. Thomas, FHIMSSVice PresidentHealthlink Incorporated

You’ll Learn

• Current federal health information technologyinitiatives under consideration.

• To relate proposed federal activities to the goalsand objectives of your organization.

34

Seminars 86-88

3.0 credit hours each9:00 a.m.-12:15 p.m. on Thursday(includes 15-minute break)

86

Risk and Crisis Communications: The Healthcare Executive’s Role Rebecca A. Dobbs, Ph.D., R.N., FACHEMedical Program ManagerBattelle Memorial Institute

Vincent O. WardlawVice President for TrainingWPI

You’ll Learn To

• Mitigate damage, enhance public confidence,and facilitate the dissemination of vital informa-tion during an adverse public health event.

• Effectively integrate risk and crisis communica-tion strategies.

• Develop risk and crisis messages and materialsand practice crisis communication as a team.

87

Effectively Managing Patient Flow and Improving CapacityMarjorie Bogaert, R.N.Senior ManagerCapgemini Health Consulting

Linda M. Johnson, R.N.Vice President of Patient Care and NursingServices/CNESt. Joseph Health System-Mission Hospital,Mission Viejo, CA

You’ll Learn To

• Identify capacity management opportunities anddevelop an implementation plan.

• Achieve and sustain performance improvementon capacity management indicators.

88 (EC) (STU)

Creating Powerful TeamsBrad CooperPresidentCooper & Associates

You’ll Learn To

• Enhance relationships, improve interpersonalskills, and foster an atmosphere where teammembers understand each other, even whenthey don’t agree.

• Maximize the performance of each individualteam member, leading to greater employeeownership, lower turnover, and an improvedbottom line.

Seminars 35

Continuing Education CreditAs part of your registration fee, you may attend Congress educational programsworth up to 12 Category I (ACHE) credits; you may also purchase additional pro-grams to earn additional Category I credits. In addition to the Category I (ACHE edu-cation) credits assigned to this seminar, ACHE is accredited by other organizations toprovide continuing education credit.

ACCMEACHE is accredited by the Accreditation Council for Continuing Medical Education(ACCME) to provide continuing medical education for physicians. ACHE designatesthis educational activity for a maximum of 12 Category I credits toward the AMAPhysician Recognition Award. Each physician should claim only those credits thathe/she actually spent in the activity. To qualify for the Category I credits assigned toa seminar, you must attend the seminar in its entirety.

NABACHE is a Registered Sponsor of professional continuing education with theNational Association of Boards of Examiners of Long Term Care Administrators(NAB) and has approved this program for the number of clock hours listed undertheir sponsor agreement with NAB/NCERS. State licensure boards, however, havefinal authority on the acceptance of individual courses. Comments regarding regis-tered sponsors may be addressed to: NAB, 1444 I St. NW, Ste. 700, Washington, DC20005-2210.

NASBAThe Foundation of ACHE is registered with the National Association of State Boardsof Accountancy (NASBA), as a sponsor of continuing professional education on theNational Registry of CPE Sponsors. State boards of accountancy have final authorityon the acceptance of individual courses for CPE credit. Complaints regarding regis-tered sponsors may be addressed to the National Registry of CPE Sponsors, 150Fourth Ave. N., Ste. 700, Nashville, TN 37219-2417; www.nasba.org. The number of CPE credits assigned to each course is equal to the number of Category I (ACHEeducation) credits granted by ACHE. No course prerequisites are required for ACHEprograms. For more information regarding administrative policies such as complaintsand refunds, please contact ACHE at (312) 424-9300.

36 Luncheons

Luncheons

Arthur C. Bachmeyer Memorial Address and Luncheon

Thomas A. Kelley

Monday, 11:45 a.m.-1:45 p.m.Address:“The Art of Innovation”Tom A. KelleyGeneral ManagerIDEOPalo Alto, California

As the general manager of IDEO—the widely admired design anddevelopment firm behind such innovations as the Apple mouse, thefirst laptop computer, and the Palm V—Tom Kelley understands thesecrets of fostering a culture of continuous innovation. Mr. Kelleywill share insights gleaned from IDEO’s work with organizationsinside and outside the healthcare field.

This address is sponsored by the Alumni Association of theGraduate Program in Health Administration and Policy of theUniversity of Chicago.

Awards presented:Outgoing ACHE Chairman Officer, Governor, andRegent Recognition

Gold Medal Award

Malcolm T. MacEachern Memorial Lecture and Luncheon

Erik Wahl

Tuesday, 12:30 p.m.-2:00 p.m.Lecture:“The Art of Vision”Erik WahlFounderThe Wahl GroupSan Diego, California

As the landscape for business continues to change, a clear vision isthe key to successfully navigating tomorrow’s unchartered waters.Erik Wahl will challenge attendees to expand their perspective toachieve greater levels of performance. Using unconventional wis-dom, he will redefine commonly held assumptions and misconcep-tions about creativity, goals, success, and vision.

This lecture is sponsored by the Alumni Association of the GraduateProgram in Health Industry Management of Northwestern University.

Awards presented:Management Innovations Poster Session Award

Attendance at either the Bachmeyer, MacEachern, or Gintzig Luncheon is included in your registration fee. Please indicatewhich one you would like to attend in Section 1A of the registration form. You may purchase additional luncheon ticketson site for a fee of $50 each, as space permits.

37

Leon I. Gintzig Commemorative Lecture and Luncheon

Mimi Donaldson

Wednesday, 12:30 p.m.-2:00 p.m.Lecture:“Managing the Unmanageable: Lessons from Harvard”Mimi DonaldsonAuthor and SpeakerBeverly Hills, California

Every day we face situations that appear unmanageable, be it com-plex problems, difficult people, or unexpected situations. Healthcareexecutives are increasingly under the pressure of competing priori-ties, limited time, and environmental stress. Author and speakerMimi Donaldson will share a myriad of creative tools and techniquesthat can help professionals navigate these situations with skill,humor, and grace.

This lecture is sponsored by the George Washington UniversityDepartment of Health Services Management and Policy AlumniAssociation.

Awards presented:Hill-Rom Management Essay Competition inHealthcare Administration Awards

Student Chapter Awards

Luncheons

38

Networking ReceptionsAttendance at the Monday or WednesdayCongress Reception is included in your registrationfee. Please indicate which one you would like toattend in Section 1A of the registration form. Youmay purchase tickets for guests or spouses, or foran additional reception, on site for $45 each, asspace permits. Please note: The Monday Congressreception fills up quickly. If you select the Mondayreception and space is not available, you will auto-matically be registered for the Wednesday recep-tion. Because of space constraints, all StudentAssociates will be registered for the Wednesdayreception.

Monday Congress ReceptionMonday, 6:15 p.m.-7:15 p.m.

Wednesday Congress ReceptionWednesday, 6:15 p.m.-7:15 p.m.

Additional Receptions

Student Associate Orientation andNetworking ReceptionOrientation: Sunday, 4:00 p.m.-5:00 p.m.Reception: Sunday, 5:00 p.m.-6:00 p.m.

All students registered for Congress are invited toattend this orientation and reception. Attendeeswill have the opportunity to meet and networkwith their peers from across the country as well aswith ACHE’s elected leaders. Student Associateswishing to attend should check the appropriatebox in Section 1D of the registration form.

Modern Healthcare Health Care Hall of FameReception: Sunday, 6:00 p.m.-7:00 p.m.Award Presentations and Dinner:Sunday, 7:00 p.m.-9:00 p.m.

In 1988, Modern Healthcare created the HealthCare Hall of Fame to honor individuals who havemade significant, lifelong contributions to thehealthcare field. On March 13, ModernHealthcare, in conjunction with the AmericanCollege of Healthcare Executives, will honor the2005 inductees at a dinner at the Hilton Chicago.

The presentation of awards will immediately pre-cede dinner. Plaques honoring the inductees will

be placed in the permanent Hall of Fame displayat Pennsylvania Hospital in Philadelphia. AllCongress participants are invited to attend theHall of Fame dinner. Tickets are $115 per person;tables of 10 can be purchased for $1,150 pertable. A portion of the proceeds will support thescholarship fund of the Institute for Diversity inHealth Management. If you would like to attend,check the appropriate box in Section 5 of the reg-istration form. (Business attire.)

International Affiliate ReceptionMonday, 5:45 p.m.-6:45 p.m.

This special reception is designed exclusively forCongress attendees working outside the UnitedStates. International affiliates have an opportunityto meet one another and exchange ideas aboutwhat is happening in healthcare internationally.Please check the appropriate box in Section 1D ofthe registration form if you plan to attend.

Fellows “After Hours” Reception Monday, 9:00 p.m.-10:00 p.m.

A special reception will be held for all ACHEFellows attending the Congress on HealthcareManagement. Come and reconnect with oldfriends and share a nightcap. Please check theappropriate box in Section 1D of the registrationform if you plan to attend.

Receptions

Receptions

Career Development Programs and Activities

39Career Development Programs and Activities

Career ManagementSeminars

Congress offers several seminars on aspects of careermanagement. These include:

2A/B Leadership: TheDeeper Dimensions

4A/B Succession Planningat the Top: CurrentBest Practices

6A/B Getting the Job YouWant in HealthcareManagement

76A/B HealthcareLeadership SecretsYou Didn’t Learn inGraduate School

82A/B When ProblemSolving Skills Are NotEnough

For more information on theseseminars, see the seminardescriptions on pages 16-35.

The Benchmarks® Workshop6 Category I (ACHE education) credits

Affiliates $550Nonaffiliates $635

Monday, March 14

2:00 p.m.-4:30 p.m.

Benchmarks is a developmental, 360-degreeassessment that provides feedback on 16 keycompetencies and your leadership potential. Yourcolleagues, direct reports, and supervisor will com-plete assessments of your abilities in such areas asteamwork, resourcefulness, flexibility, and conflictmanagement. Follow-up questions and personal-ized feedback will help you enhance your leader-ship effectiveness and reduce your risk for careerderailment. (See registration information below.)

Benchmarks® Plus EmotionalIntelligence8 Category I (ACHE education) credits

Affiliates $650Nonaffiliates $725

Monday, March 14

2:00 p.m.-6:00 p.m.

The Benchmarks Plus Emotional Intelligence pro-gram combines HECRC’s popular 360-degreeassessment, The Benchmarks Workshop, with theEmotional Intelligence Assessment. During theworkshop, you will receive feedback about yourscores in 16 key leadership areas as well as adetailed evaluation of your emotional intelligence.You will also fashion two development plans thatwill work together to help you increase your lead-ership abilities and improve your emotional intelli-gence. (See registration information below.)

Advance registration by January 31, 2005, isrequired for either The Benchmarks Workshop orthe Benchmarks Plus Emotional Intelligence pro-gram. To register or for more information, contactthe Healthcare Executive Career Resource Centerat (312) 424-9446. Benchmarks is a registeredtrademark of the Center for Creative Leadership.

Career Anchors Assessment*Affiliates $100Nonaffiliates $115

Tuesday, March 15

8:45 a.m.-10:15 a.m.

What is the one aspect of your career you wouldnot give up? The Career Anchors Assessment willhelp you identify your career anchor—a combina-tion of your most important motives, values, andperceived areas of competence. Using this know-ledge, you will be able to match your career goalsand objectives with your fundamental values,leading to increased career success and satisfac-tion. ©1990 by Jossey-Bass/Pfeiffer.

Career Counseling ServiceBy appointment:Tuesday, March 15Wednesday, March 16

8:45 a.m.-11:45 a.m.

2:15 p.m.-4:45 p.m.

This complimentary Congress service will helpearly- and mid-career executives as they plan theirpath in healthcare management. Led byCEO/COO-level ACHE affiliates, this service helpsparticipants gain a greater understanding of howto advance their careers.

Call the Career Counseling Service registrar at(312) 424-9446 between February 7 and March 4,2005. You will be assigned a 20-minute appoint-ment on Tuesday, March 15, or Wednesday,March 16. A limited number of on-site registra-tions may be available. Only Congress registrantscan participate in this complimentary program.

Whether you are a newcomer to healthcare management or a seasoned executive, ACHE’s Healthcare Executive CareerResource Center offers you comprehensive, confidential career services, including leadership assessment tools, careerdevelopment programs and resources, and personalized career planning assistance. Following are the HECRC programsand services offered at Congress. Register for the following programs by checking the appropriate box(es) in Section 3 ofthe registration form, unless otherwise instructed. Programs marked with an asterisk (*) can also be purchased for com-pletion at your home or office. For more information on these and other career programs, call the Healthcare ExecutiveCareer Resource Center at (312) 424-9446.

Programs marked with an asterisk (*) can also be purchased for completion at your home or office.

40 Career Development Programs and Activities

The HeadhuntersForum: A Guide toWorking with SearchConsultantsTuesday, March 15

10:45 a.m.-12:15 p.m.

J. Larry Tyler, FACHE, FAAHC,FHFMAPresidentTyler & Company, Inc.

Ed FryeVice PresidentWitt/Kieffer

Barry R. Cesafsky, CHEPresident/CEOCES Partners, Ltd.

This unique forum providesCEOs and other senior-levelexecutives an opportunity toget inside information on thecurrent healthcare job marketand how candidates can posi-tion themselves for greatersuccess. Three leading searchconsultants will share theirpersonal perspectives on whysome executives are chosenrepeatedly for new and betterjobs, while others are over-looked. Discover which areasof the healthcare marketplacehave the greatest job opportu-nities, how search consultantsidentify potential candidates,and how to gain the attentionof search consultants. Checkthe box in Section 1D of theregistration form if you wouldlike to attend.

Conflict Management Assessment*Affiliates $100Nonaffiliates $115

Wednesday, March 16

2:15 p.m.-3:45 p.m.

Is your approach to conflicts assertive or coopera-tive? The Conflict Management Assessment willenable you to identify which of five principal con-flict-management modes you prefer. Using theThomas-Kilmann Conflict Mode Instrument, youwill receive feedback on how you handle conflicts,including the behaviors you use too much andthose that you should use more. Interpretivematerial will show you how to match the appro-priate way to handle conflict with the specific situ-ation, helping you manage conflict more success-fully. © by Xicom, Incorporated.

Emotional Intelligence Assessment*Affiliates $130Nonaffiliates $155

Monday, March 14

10:00 a.m.-11:30 a.m.

Career experts agree that emotional intelligence isa better predictor of career success than IQ. Butmany healthcare executives do not have a clearidea of how their emotional intelligence measuresup. With the Emotional Intelligence Assessment,you can measure your emotional intelligence quo-tient, or EQ, and use the results to build strongerrelationships, enhance self-awareness, and achievegreater work/life balance. Interpretive commentswill explain your scores and suggest strategies forimprovement. You will also receive a resourcebook to help you plan ways to develop your emo-tional intelligence and improve your EQ scores.

Employment Referral ServiceSunday, March 13

10:00 a.m.-6:00 p.m.Monday, March 14Tuesday, March 15

7:00 a.m.-6:00 p.m.Wednesday, March 16

7:00 a.m.-4:00 p.m.

The Employment Referral Service is an opportunityfor potential employers and job applicants to con-nect at Congress. Employers are on site atCongress to review resumes and conduct inter-views. This is a complimentary service; advanceregistration by March 10, 2005, is recommended.For further guidelines, see page 46.

Executive Job Search Workshop2 Category I (ACHE education) credits

Affiliates $200Nonaffiliates $240

Wednesday, March 16

8:45 a.m.-12:15 p.m.

Learn the basics of career management with thishalf-day workshop designed to help you establishcareer objectives and prepare for a job transition.You will learn the three crucial skills of resumedevelopment, networking, and interviewing.Sample cover letters and resumes, tips for sellingyour abilities, a networking profile questionnaire,sample interviewing questions, and lists of localresources for networking are all included in thisworkshop.

Job Interviewing SkillsSenior Healthcare Executive SessionWednesday, March 16

2:15 p.m.-3:45 p.m.

Student and Early Careerist SessionThursday, March 17

9:00 a.m.-10:30 a.m.

Brush up on your job interviewing skills at theseCongress sessions. Career transition professionalswill lead 90-minute sessions on effective job inter-viewing techniques, conduct mock interviews, andtake questions from participants. Please check theappropriate box in Section 1D of the registrationform if you wish to attend.

Programs marked with an asterisk (*) can also be purchased for completion at your home or office.

41

Retirement PlanningEssentials SeminarAffiliates and Nonaffiliates$100

Tuesday, March 15

2:15 p.m.-3:45 p.m.Wednesday, March 16

10:45 a.m.-12:15 p.m.

Learn critical questions toaddress when preparing foryour retirement. This sessionwill be presented by FrankiePerry, FACHE(R), faculty mem-ber in the Masters of PublicHealth Program at theUniversity of New Mexico andauthor of The Tracks WeLeave: Ethics in HealthcareManagement and Mistakes inHealthcare Management.Designed for executives of allages and at all stages of retire-ment planning, this sessionwill explore the options avail-able for ensuring a smoothtransition to retirement,including personal planningstrategies. Participants will alsolearn to develop an actionplan for achieving retirementgoals. Check the box inSection 3 of the registrationform if you would like toattend.

EmploymentOpportunities in theFederal SectorWednesday, March 16

10:45 a.m.-12:15 p.m.

Ralph B. Charlip, FACHEDirector VA Health AdministrationCenterDenver, Colorado

Ralph T. Gigliotti, FACHEAssociate DirectorVA Eastern Colorado HealthCare SystemDenver, Colorado

Lea WigginsAssociate Director for Resources Central Alabama VeteransHealth Care SystemMontgomery, Alabama

Explore the variety of federalsector healthcare career oppor-tunities in this complimentarysession. Faculty will provideresources to use in a federalsector job search, salary andbenefit information, and tipsfor preparing an application fora federal sector job. This is anideal learning opportunity forstudents, individuals interested

in working in the federal sector,and uniformed service person-nel who are within one to twoyears of transitioning to a civil-ian position. Check the box inSection 1D of the registrationform if you would like toattend.

Personality Type Assessment*Affiliates $100Nonaffiliates $115

Wednesday, March 16

8:45 a.m.-10:15 a.m.

Are you aware of your leadership style? Do youknow the different personality types and howthese types can affect workplace communica-tions? The Personality Type Assessment uses thepopular Myers-Briggs Type Indicator® to help youidentify your learning style, personality characteris-tics, and preferred work environment. You can usethis information to understand and adapt to dif-ferences in leadership and management style,improve your team-building and conflict-manage-ment skills, and plan steps in your career develop-ment. Myers-Briggs Type Indicator is a registeredtrademark of Consulting Psychologists Press, Inc.

Power/Influence Assessment*Affiliates $100Nonaffiliates $115

Tuesday, March 15

2:15 p.m.-3:45 p.m.

Every successful leader depends on the work ofsubordinates and colleagues to produce desiredresults. But how do you gain the power and influ-ence necessary to motivate others to perform?This assessment uses the Power Base InventoryInstrument to determine your preferences forusing each of six distinct bases of power. You willlearn which bases rest on your position within theorganization and which ones depend on your per-sonal style. And you’ll discover whether your useof power is nurturing commitment, enforcingcompliance, or incubating resistance, and howyou can use power and influence more effectively.© Xicom, Incorporated.

Resume Review/Critique ServiceBy appointment:

Tuesday, March 15Wednesday, March 16

8:45 a.m.-11:45 a.m.

2:15 p.m.-4:45 p.m.

Would you like a senior-level healthcare executiveto review your resume and give you tips forimprovement? Then take advantage of this valu-able complimentary service. Executive search firmconsultant J. Larry Tyler, FACHE, FAAHC, FHFMA,of Tyler & Company, Inc., will lead ACHE Fellowsin reviewing and critiquing resumes.

Call the Resume Review/Critique Service registrarat (312) 424-9446 between February 7 and March 4, 2005. You will be assigned a 20-minuteappointment on Tuesday, March 15, or Wednesday,March 16. A limited number of on-site registra-tions may be available. Only Congress registrantscan participate in this complimentary program.

Visionary Leadership Assessment*Affiliates $100Nonaffiliates $115

Tuesday, March 15

10:45 a.m.-12:15 p.m.

What motivations, drives, and values govern yourapproach to leadership? How can you use thisknowledge to become a more effective leader?The Visionary Leadership Assessment will help youidentify your personal approach to the leadershipprocess and how it contributes to the general level of excellence in your organization. Throughfeedback about your own leadership behaviors,leadership characteristics, and effect on the organ-izational context, you can identify specific ways toincrease your leadership effectiveness.

Programs marked with an asterisk (*) can also be purchased for completion at your home or office.

Career Development Programs and Activities

42 Membership Activities

Membership Activities

Council of Regents/Annual Membership MeetingSaturday, March 12

1:00 p.m.-3:00 p.m.

The Council of Regents represents the needsand opinions of ACHE affiliates. The AnnualMembership meeting will immediately fol-low the Council of Regents meeting. AllACHE affiliates are invited to attend both ofthese important events.

Convocation Ceremony andReceptionSunday, March 13

Ceremony: 2:00 p.m.-3:00 p.m.

Reception: 3:00 p.m.-4:00 p.m.

This traditional cap-and-gown ceremonyhonors healthcare executives for their pro-fessional commitment to healthcare man-agement excellence. The ceremony recog-nizes ACHE affiliates who advanced toFellow status as well as affiliates whoadvanced to Diplomate by becoming boardcertified in healthcare management. ACHE’sChairman Officers, Board of Governors, andCouncil of Regents will participate in theceremony. All Congress participants andtheir guests are invited to attend this 71stConvocation Ceremony. A reception will beheld immediately following the event.

Speed Networking and First-TimeCongress Attendees OrientationMonday, 7:00 a.m.-7:45 a.m.

Take advantage of this free opportunity tonetwork with your colleagues and learnmore about Congress! The first half of theprogram will highlight the major features ofCongress and explain how you can takeadvantage of all that Congress has to offer.The second half of the program will be afast-paced networking exercise to kick offyour Congress experience and help you startbuilding contacts. If you plan to attend,check the appropriate box in Section 1D ofthe registration form.

Board of Governors Examinationin Healthcare Management(Palmer House Hilton)Monday, 7:45 a.m.-12:00 p.m.Tuesday, 7:45 a.m.-12:00 p.m.

Individuals who have submitted applicationsfor advancement to Diplomate and havebeen authorized by the CredentialsCommittee, or who have submitted applica-tions for recertification as a Diplomate orFellow, may take the Board of GovernorsExamination in Healthcare Management atCongress. To register for the exam, contactACHE’s Division of Membership at (312)424-9400.

Advancement InformationSession: Advancing to Fellow (Palmer House Hilton)Monday, 2:15 p.m.-3:15 p.m. Wednesday, 2:15 p.m.-3:15 p.m.

This informative program covers Fellow pro-ject options and everything else you need toknow to advance from ACHE Diplomate toFellow status. Staff from ACHE’s Division ofMembership will be on hand to answer yourquestions. Check the appropriate box inSection 1D of the registration form if youplan to attend.

Recertification InformationSessionMonday, 9:40 a.m.-9:55 a.m.Wednesday, 10:20 a.m.-10:35 a.m.

Find out about ACHE’s requirements forDiplomate and Fellow recertification. Allaffiliates are welcome to attend this pro-gram. Check the appropriate box in Section1D of the registration form if you plan toattend.

Advancement InformationSession: Advancing to Diplomate (Palmer House Hilton)Monday, 4:15 p.m.-5:15 p.m.Wednesday, 4:15 p.m.-5:15 p.m.

This informative program covers the Boardof Governors Examination in HealthcareManagement and everything else you needto know about advancing from ACHEMember to Diplomate status. Staff fromACHE’s Division of Membership will be onhand to answer your questions. Check theappropriate box in Section 1D of the regis-tration form if you plan to attend.

Fellow Case Studies Workshop(Palmer House Hilton)Wednesday, 8:45 a.m.-10:45 a.m.

Get a running start on the Fellow advance-ment process in this hands-on workshopconducted by staff from ACHE’s Division ofMembership. By the end of the program,you will understand the required elementsand length of a case study, topic require-ments and format, what information toinclude, and how to ensure timely process-ing. Sample case studies will also be distrib-uted. Please check the appropriate box inSection 1D of the registration form if youplan to attend.

With the exception of the Board of Governors Examination in Healthcare Management, the following programs are complimentary for Congress registrants.

Women Healthcare Executives Breakfast

Gail Scott

Tuesday, 7:00 a.m.-8:30 a.m.

“Leading with H.E.A.R.T.”Gail ScottPresidentGail Scott & AssociatesMeadowbrook, Pennsylvania

The fast pace, constant change, and myriad of pressures within thehealthcare environment can easily lead to stress and burnout. Howcan healthcare executives tap into the passion and commitment thatdrew them—and their staff—to the field? Gail Scott will explorehow effective leaders develop the skill sets necessary to build anorganizational climate that empowers staff, creating an environmentof hope, respect, and accountability. All Congress participants areinvited to attend this breakfast. To register, check the appropriatebox in Section 6 of the registration form. The price for this event is$35.

AUPHA/ACHE Joint BreakfastTuesday, 7:00 a.m.-8:30 a.m.

“Linking Academia with Practice”

This complimentary breakfast is designed for healthcare executiveswho are in a position to influence and prepare future leaders in thehealthcare field. The breakfast will explore the relationship betweenacademic healthcare management programs and the practice ofhealthcare management. For more information, visithttp://www.aupha.org.

Management Innovations Poster SessionTuesday, 7:15 a.m.-8:15 a.m.

At this popular event, selected executives will present the new pro-grams and services they have implemented in their organizations,describe their achievements, and answer questions. Come by andview the posters on display from Monday morning throughWednesday afternoon. The presenter of the best innovation will berecognized at the Malcolm T. MacEachern Commemorative Lectureand Luncheon on Tuesday. If you would like to submit a poster,please use the form on page 47.

Nominating Committee Meeting Open SessionTuesday, 2:45 p.m.-3:45 p.m.

At this open session, ACHE’s Nominating Committee will conductan orientation for potential candidates to ask questions regardingthe nominating process. Immediately following the orientation, anopen forum will be provided for ACHE affiliates to present and dis-cuss their views of ACHE leadership needs.

Alumni EventsTuesday Evening

Many alumni associations schedule reunion dinners or other eventson Tuesday evening. Alumni have the opportunity to relax, network,and get reacquainted with old friends. Each association arranges itsown event and will notify members of the location and otherdetails. A complete listing of alumni events will be included in theCongress Final Program, available on site at Congress.

Annual Fun Run/WalkWednesday, 6:00 a.m.-7:30 a.m.

Participate in this annual three-mile Fun Run/Walk, which travelsalong Chicago’s scenic lake shore. This complimentary event is opento all, and souvenir T-shirts and a continental breakfast will awaitthe return of all participants. Check the appropriate box in section1D of the registration form if you plan to participate.

Special Interest Area Networking BreakfastsWednesday, 7:15 a.m.-8:30 a.m.

Networking breakfasts will be held for participants involved in orwith an interest in the following groups. Please check the appropri-ate box in Section 1D of the registration form if you wish to attendone.

• CEOs

• Healthcare Consultants

• Group Practice Executives

• Managed Care Executives

• Nurse Executives

• Physician Executives

• Post Acute/Chronic Care Executives

• Rural Healthcare Executives

Other Special Events and Activities

Other Special Events and Activities 43

Institute for Diversity in HealthManagement Breakfast

Jacqueline Gaines

Wednesday, 7:15 a.m.-8:30 a.m.

“The Challenge for MinorityWomen in Healthcare Leadership: The Journey Continues”Jacqueline GainesAdministrator Providence Milwaukie HospitalMilwaukie, Oregon

This networking breakfast is hosted by theInstitute for Diversity in Health Managementand is open to all Congress registrants.Jacqueline Gaines, administrator forProvidence Milwaukie Hospital, will be thefeatured speaker. Please check the appropri-ate box in Section 1D of the registrationform if you wish to attend.

Hill-Rom Management EssayCompetition: Finalists’Presentations Wednesday, 8:45 a.m.-10:15 a.m.

Each year, ACHE Student Associates havethe opportunity to participate in the Hill-Rom Management Essay Competition. Atthis special event, all Congress attendees areinvited to hear the graduate and undergrad-uate finalists present their winning essays.Awards for the competition will be distrib-uted at the Wednesday luncheon.

Building a Successful Organ andTissue Donation ProgramWednesday, 8:45 a.m.-10:15 a.m.

Hospital-based organ and tissue donationprograms have become a critical way toincrease donations while strengthening tiesto the community. In addition, MedicareConditions of Participation and JCAHO stan-dards now require hospitals to maintaineffective donation programs. Led by mem-bers of the New York Organ DonorNetwork, this complimentary session willprovide essential information about thehealthcare executive’s role in ensuring com-pliance with federal and state donation reg-ulations. You’ll learn about national trendsregarding transplantation and donation andnew initiatives to encourage donation andbuild awareness. This session will alsoexplore the role of the Organ ProcurementOrganization and the importance of thepartnership between the hospital and itslocal OPO. Please check the appropriate boxin Section 1D of the registration form if youwish to attend.

Other Special Events and Activities44

CEO Circle SessionSpecial session from the AmericanGovernance & Leadership Group!

Wednesday, 10:45 a.m.-12:15 p.m.

“The Practical Impact ofSarbanes-Oxley on BoardAccountability and Relations”

James E. OrlikoffPresidentOrlikoff &Associates, Inc.Chicago, Illinois

The Sarbanes-Oxley Act has moved theissue of board accountability to the fore-front of healthcare governance. As the stan-dards for corporate accountability mandatedby the act have taken shape operationally,they have had an impact on the make up,structure, and functioning of today’s health-care boards, including non-public healthcareentities. This session will explore the effectsof Sarbanes-Oxley on healthcare boards andwill share how savvy CEOs are viewing thenew standards as best practices to improvetheir business processes and board relations.

CEO Circle members mayattend this session freeof charge; CEOs whoare not CEO Circlemembers may attend

for a fee of $110,which may be applied

toward CEO Circle membership. For infor-mation on joining CEO Circle, contactSusan Delhey, regional director for ACHE,at (312) 424-9329, or visit the AffiliatesOnly Area of ache.org and click on theCEO Circle link. Check the appropriatebox in Section 6 of the registration form if you plan to attend this event.

Exclusively for CEOs!

Sunday, March 13

Joint Federal Sector NetworkingProgram and Reception (seedescription in sidebar)

Monday, March 14

Air Force MSC CareerManagement Interviews

Navy MSC Career Planner

Navy MSC Detailer

Navy MSC Education and Training

Tuesday, March 15

Air Force Fellows Meeting

Becoming an Air Force MedicalService Corps OfficerInformation Session Panel

Air Force MSC CareerManagement Interviews

Air Force Young HealthcareAdministrators Focus Group

Air Force AWC/ACSC Seminars

Army MSC Branch Brief andConsultant Update

Army MSC Branch Interviews

Navy MSC Career Planner

Navy MSC Detailer

Navy MSC Education and Training

U.S. Army-Baylor Alumni Dinner

Wednesday, March 16

Air Force MSC CareerManagement Interviews

Air Force Reception and Dinner

Army MSC Branch Brief andConsultant Update

Army MSC Branch Interviews

Navy MSC Career Planner

Navy MSC Detailer

Navy MSC Education and Training

Navy Town Hall Meeting

VA Annual GHATP PosterCompetition and AwardsReception

Thursday, March 17

Joint Federal Sector MorningProgram and Awards (seedescription in sidebar)

Air Force Day Symposium

Air Force MSC Colonel andColonel(s) Only Meeting

AMEDD Symposium*

Navy Lewis E. AngeloProfessional Symposium**

VA Symposium

*The registration fee for theAMEDD Symposium is $50. Toregister, contact Carlene A.Blanding, registration chairper-son, at (210) 221-6722 or DSN471; fax (210) 221-6820; e-mailcarlene.a.blanding@us.army.mil.

**The registration fee for theLewis E. Angelo ProfessionalSymposium is $75. To register,visit the LEAPS Web site athttps:/bumed.med.navy.mil/medoomsc/LEAPS/LEAPS.html

4545Uniformed Services/Department of Veterans Affairs Activities

Seminars especially for uniformed services executives!

Uniformed services executives may be interested in the following Congress seminars designed specifically for a military audience:

34 Coordinating Civilian and Military Disaster Response (see page 23)

73A/B A Comparison of DoD and Private Sector Investments inFacilities Modernization (see page 31)

78 Transitioning from Military to Civilian Healthcare (see page 33)

Special program: Employment Opportunities in the Federal Sector(see page 41)

Special Federal Sector ActivitiesOne Registration Fee—Two Great Events

The following two Joint Federal Sector events will be offered for one low registration fee of $45. To register, check the SpecialFederal Sector Activities box in Section 6 of the Congress regis-tration form.

Joint Federal Sector Networking Program and Reception

Sunday, March 13, 6:00 p.m.-7:00 p.m.

The 2005 Joint Federal Sector Networking Reception will offer anopportunity to members of the uniformed services and executivesin the Department of Veterans Affairs and other federal agenciesto begin networking early at Congress.

Joint Federal Sector Morning Program and Awards

Thursday, March 17, 7:00 a.m.-8:45 a.m.

The Joint Federal Sector Morning Program and Awards is a specialprogram designed for members of the uniformed services andexecutives in the Department of Veterans Affairs and other federalagencies. The program will feature a speaker and prestigiousaward presentations.

Uniformed Services/Department of Veterans Affairs Activities

Listed here are the dates of the major uniformed services/Department of Veterans Affairs activities that will be held duringCongress. Please refer to the Congress Final Program, which is distributed on site, for the specific times and locations forthese activities and for other uniformed services/Department of Veterans Affairs activities not listed on this page.

4646 Employment Referral Service

Employment Referral Service

How the EmploymentReferral Service works:

Each employer will post thejob opening(s) that they arelooking to fill by going tohttp://www.ache.org/see/ERSand following the job postinginstructions. The job openingswill be listed in the ERS onlinejob bank available at Congress.Interested applicants will submitresumes directly to employersusing employer drop boxesavailable on-site; employers willalso be conducting on-site inter-views.

Each applicant will enter their resume online athttp://www.ache.org/see/ERSand indicate the type of positionthey are seeking. The resumeswill be listed in the ERS onlineresume bank available only atCongress for employers toperuse and select potentialapplicants. Employers can thenchoose to contact these appli-cants directly and arrange inter-views during or after Congress.

Please note: The above link is forthe Employment Referral Serviceavailable only at Congress and isseparate from the online ACHEJob and Resume Banks offeredyear-round.

Following are some guidelinesfor both employers and appli-cants. Please note thatalthough on-site applicationsfor the Employment ReferralService will be acceptedthrough Tuesday, March 15, it is strongly recommended

that both employers andapplicants submit jobs andresumes online by Thursday,March 10. On-site users shouldnote that photocopying serviceis not available at the Employ-ment Referral Service area; how-ever, a commercial photocopy-ing center is located nearby.

Guidelines for Employers

1. Ensure that you can bepresent to conduct inter-views at Congress.Employers must be presentand conducting interviews atCongress in order to list jobopportunities with theEmployment Referral Service.There will be a designatedarea available for conductinginterviews; employers mayalso make other arrange-ments. Please note: If youhave an open position(s) butare not able to interview atCongress, you may list yourposition(s) in the online ACHEJob Bank. This is a separatefree service.

2. Post your position(s) onlineat http://www.ache.org/see/ERS between January7 and March 10 (or onsite). Because applicantsappreciate a clearly statedsalary range, please be sureto fill in the salary or salaryrange in the appropriate field.Position postings will beaccepted through Tuesday,March 15, and will appear inthe online job bank immedi-ately upon submission.Employers may bring a job

posting on a floppy disk forease in posting jobs on-site.

3. Check in early to maximizeyour use of the service. Weencourage you to check in tothe service early to get themaximum exposure to appli-cants. Employment ReferralService staff will give you anID number that you can useto access the online resumebank. Only registered, autho-rized employer representa-tives may review theseresumes and contact appli-cants.

Please note: AfterCongress, employers whosubmitted positions onlinewill have the option ofhaving their position list-ing(s) included in theonline ACHE Job Bank, atno charge.

Guidelines for Applicants

1. Register for Congress.Applicants must be registeredfor Congress to use theEmployment Referral Service.

2. Post your resume online athttp://www.ache.org/see/ERS between January 7and March 10 (or on site).Resumes will be acceptedthrough Tuesday, March 15,and will appear in the onlineresume bank immediatelyupon submission. Applicantsmay bring their resume on afloppy disk for ease in postingresumes on site. Note: If yourresume is already posted on

ACHE’s Resume Bank, you willbe given the option to usethat resume for theEmployment Referral Service.However, you must still regis-ter online as an applicant forthe service.

3. Check in early to maximizeyour use of the service.After you go through themain Congress registration,check in with the Employ-ment Referral Service. Youwill be assigned an ID num-ber that you can use toaccess the online job bank.You can apply directly forpositions that are of interestto you by leaving copies ofyour online resume in theemployer drop boxes on site.You should bring extra copiesof your resume in the eventyou are called for an inter-view.

4. Be prepared, if calledupon, to interview atCongress. Employers withpositions listed with theEmployment Referral Servicewill be present and conduct-ing interviews at Congress.

If you have any questionsabout the EmploymentReferral Service, please contact Human Resources at (312) 424-9341.

Pre-registeronline beginningJanuary 7, 2005!ACHE’s Employment Referral Service is offered exclusively at Congress. The service provides

job applicants opportunities to connect with employers. Online application for the servicewill begin January 7, 2005; go to http://www.ache.org/see/ERS.

4747Management Innovations Poster Session

Call for Innovations

Submit your entries for the 21stAnnual Management Innova-tions Poster Session, to be heldat ACHE’s 2005 Congress onHealthcare Management. Posterswill be on display March 14-16,2005. Entries must be receivedby January 17, 2005.

We’re interested in your innova-tions and new ideas on issuesaffecting your organization,including HIPAA implementa-tion, patient safety, innovativeuses of technology, e-health,and customer satisfaction.Successful entries in previousyears have included innovationsin such areas as:

• Outcomes management

• Raising revenue

• Cost savings

• Billing and information systems

• Quality improvement

• Human resources

• Patient services

• Marketing/public relations

• Managed care

• Integrated delivery

The top innovations will be pub-lished in the 2005 ManagementInnovations booklet and dis-played at the Congress onHealthcare Management. Inaddition, the participant pre-senting the innovation judged tobe the most creative, broadlyapplicable, and useful to thehealthcare management fieldwill receive a Health Adminis-tration Press book of his or herchoice. Award winners will beannounced at the Malcolm T.MacEachern Memorial Lectureand Luncheon on Tuesday,March 15.

Take advantage of this opportunity to:

• Show the areas in which yourorganization excels.

• Discuss your new programswith other leaders.

• Earn participation in health-care affairs credit towardadvancement or recertificationin ACHE.

Management Innovations Poster Session

To participate, please supply the following information. Please print or type.

NAME

TITLE

ORGANIZATION

ADDRESS

CITY, STATE, ZIP CODE

DAYTIME PHONE

E-MAIL ADDRESS

Please attach a brief (e.g., 1-2 pages) explanation of

the following:

- Objective of program

- Planning/research methods

- Implementation methods

- Results (e.g., cost savings, increased productivity,

improved quality of care)

Entries will be judged on the specificity of their outcomes. All

accepted applicants will be expected to present their posters on

Tuesday, March 15, 2005, between 7:15 a.m. and 8:15 a.m., as

part of the poster session at the 2005 Congress on Healthcare

Management in Chicago.

Please mail this form to:

Peter A. Weil, Ph.D., FACHEAmerican College of Healthcare Executives1 N. Franklin St., Ste. 1700Chicago, IL 60606-4425Fax to: (312) 424-9449E-mail to: pweil@ache.org.

For more information, call Peter Weil at (312) 424-9440 or e-mail pweil@ache.org.

48

CEO SeminarsThese seminars are designated (CEO) in the schedule and are for presidents and CEOsonly.

4A Succession Planning at the Top:Current Best Practices

7B Ten Ways to Improve MedicareProfitability in Acute CareHospitals

16 Physician/Hospital RelationsRoundtable

22B Partnering with Your MedicalStaff: Turning Competitors intoCollaborators

25A The Healthcare Executive’s Role inImproving Clinical Quality

37B Tying Leadership Development toCorporate Strategy

50 Governance Roundtable

Early Careerist Seminars

These seminars are designated (EC) in theschedule.

6A/B Getting the Job You Want inHealthcare Management

48A/B Operations Improvement andInnovation: The Key toOrganizational Health

76A/B Healthcare Leadership Secrets YouDidn’t Learn in Graduate School

82A/B When Problem Solving Skills AreNot Enough

88 Creating Powerful Teams

Group Practice Executive Seminars

These seminars are designated (GPE) in the schedule.

41A/B Building Revenue through PatientAcquisition and Retention

55A/B Quality Strategies for Tomorrow:Initiatives from CMS

62A/B Improving the FinancialPerformance of Physician Practices

84A/B Discovering Missed Revenue CycleOpportunities and New RevenueSources in Physician Practices

Managed Care Executive Seminars

These seminars are designated (MC) in the schedule.

8A/B Understanding Pay-for-Performance Programs

44A/B Getting Ahead of the HospitalPay-for-Performance Curve

55A/B Quality Strategies for Tomorrow:Initiatives from CMS

56A/B Managed Care Revenue CycleImprovement Strategies

Physician Executive Seminars

These seminars are designated (P) in the schedule.

1A/B Selecting and Working withPhysician Leaders

5A/B Partnership for Success: PhysicianAdoption of IT

15A/B Using Clinical Trials to EnhanceOrganizational Image and AttractPhysicians

16 Physician/Hospital RelationsBoardroom

20A/B Implementing and Managing anElectronic Patient Record

27A/B Physician Trends That Will AffectYour Hospital’s Future

33 Clinical Institutes: An Evidence-Based Medicine Partnership

72A/B Using Hospitalists to Meet SixMajor Healthcare Challenges

Student Seminars

These seminars are designated (STU) in theschedule.

6A/B Getting the Job You Want inHealthcare Management

76A/B Healthcare Leadership Secrets YouDidn’t Learn in Graduate School

82A/B When Problem Solving Skills AreNot Enough

88 Creating Powerful Teams

Special Interest Seminars

Selected Congress seminars may be of special interest to particular groups of healthcare executives. Following are listings of those seminars.

Special Interest Seminars

49Chicago Highlights

Chicago Highlights

Sports

Chicago Bulls vs. SeattleSupersonicsTuesday, March 15United Center

Chicago Blackhawks vs.Vancouver CanuksThursday, March 17United Center

Theater

Goodman Theatre170 N. Dearborn St. (312) 443-3800

The Second City1616 N. Wells St.(312) 337-3992

Museums

Adler Planetarium1300 S. Lake Shore Dr.(312) 922-STAR

The Art Institute of Chicago111 S. Michigan Ave.(312) 443-3600

Chicago Cultural Center78 E. Washington St. (312) 744-6630

Field Museum of Natural History1400 S. Lake Shore Dr.(312) 922-9410

Museum of Science and Industry 57th St. and Lake Shore Dr.(773) 684-1414

Shedd Aquarium1200 S. Lake Shore Dr.(312) 939-2438

Shopping

From famous department storesto specialty boutiques, Chicago’sshopping is spectacular. Just ashort walk from the Congresshotels are the Magnificent Mileand State Street, some of theworld’s best shopping. Andmore than 70 shops featuringthe latest fashions are close byon Oak Street, just off ofMichigan Avenue.

Restaurants andNightlife

Although it’s best known fordeep-dish pizza and steaks,Chicago has an eclectic mix ofrestaurants that has gained aninternational reputation, withstar chefs such as Charlie Trotterand Rick Bayless serving upregional and ethnic favorites.After dinner, take in the soundsat nationally known blues joints,enjoy the Chicago SymphonyOrchestra, or unwind inChicago’s bars and clubs.Whether you’re looking for acozy piano bar, an Irish pub, ora lively jazz club, Chicago has it.

Tickets for most events canbe purchased by callingTicketmaster at (312) 559-1212 or by contacting theorganization directly. Formore information aboutthings to do in Chicago, visitthe Chicago Convention andTourism Bureau online atwww.choosechicago.com.

WELCOME TO CHICAGO!Located on the shores of Lake Michigan in the heart of the Midwest, Chicago is both a business center and a tourismcenter. This “second city” has something to offer everyone—authentic blues, competitive sports, an internationallyacclaimed symphony orchestra, spectacular live theater, celebrated architecture, and thousands of restaurants, museums,and shops. Following are some of the Chicago highlights you’ll be able to experience while attending Congress.

The CongressHeadquarters Hotels

Activities at the 2005 Congresswill be held jointly at the HiltonChicago and Palmer HouseHilton hotels. Continuous shuttleservice will run between thehotels. Both hotels are ideallylocated in downtown Chicago,with world-class shopping, muse-ums, theaters, and nightlife justoutside their doors. Following area few features of each hotel:

Hilton Chicago

• Overlooks Grant Park andLake Michigan in the heart ofChicago’s cultural core.

• Offers amenities that make iteasy to stay in touch whileyou’re away from the office,including Internet access andfax hook-up capabilities.

• Located just steps from theMuseum Campus and theentertainment district.

• Features diverse dining optionsincluding an Irish pub, anupscale steak and seafoodrestaurant, and a bistro.

Palmer House Hilton• Situated in the heart of

Chicago’s Loop.

• Offers a “city-within-a-city”atmosphere with four restau-rants, an enclosed shoppingarcade, fitness center, sauna,and indoor pool.

• Located just steps from world-famous shopping on StateStreet and North MichiganAvenue.

• Combines the modern conve-niences you expect with morethan 100 years of historic ele-gance.

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50 Chicago-Area Map

51Hotel Accommodations

Hotel Accommodations

Hilton Chicago*

(Congress Headquarters)720 S. Michigan Ave.Chicago, IL 60605(312) 922-4400(800) 445-8667Main House: Single/Double $169Towers: Single/Double $199Refer to code ACH

Palmer House Hilton*

(Congress Headquarters)17 E. Monroe St.Chicago, IL 60603(312) 726-7500(800) 445-8667Main House: Single/Double $164Executive Level: Single/Double $194Refer to code ACH

Chicago’s Essex Inn

(Budget Hotel)800 S. Michigan Ave.Chicago, IL 60605(312) 939-2800(800) 621-6909Single $129/Double $139

Please note that both the Hilton Chicago and thePalmer House Hilton are the headquarters hotelsfor the Congress on Healthcare Management.Events will be held at both hotels throughout theweek. The two hotels are located approximatelyfive blocks apart; continuous shuttle service willrun between them during Congress. To makereservations at these hotels online, go to theCongress section of ache.org.

*Government Rates

Government room rates are available to uni-formed services and other government-employedCongress attendees at the prevailing governmentper diem for Chicago. Reservations should bemade by calling the hotels directly. For the HiltonChicago, refer to code HCG. For the Palmer HouseHilton, refer to code AGB. Your credit card will beused to guarantee the reservation but will not becharged. Ask for ACHE’s Congress on HealthcareManagement government room block. The dead-line to receive these special rates is February 11,2005. Please note: All reservations are accept-ed on a first-come, first-served basis. Rates asnoted are exclusive of taxes.

Special Congress Hotel RatesSpecial rates are available to Congress attendees at the following hotels. Please contact the hotel directly to makeyour room reservations. First night’s room deposit and tax will be charged to your credit card at the time the reserva-tion is made. To receive the special hotel rates, notify the hotel that you are attending ACHE’s Congress on HealthcareManagement. The deadline to receive these special rates is February 11, 2005, subject to availability.

Please note: All reservations are accepted on a first-come, first-served basis. Rates as noted are exclusive of city/state taxes(14.9 percent). Hotels marked with an asterisk (*) offer special rates for government employees.

52 Registration Checklist

Registration Checklist

Monday, March 14ll 7:00 a.m.-7:45 a.m.

Speed Networking and First-TimeCongress Attendees Orientation

ll 7:45 a.m.-12:00 p.m.Board of Governors Examinationin Healthcare Management

ll 8:00 a.m.-9:30 a.m.Opening Session

ll 9:40 a.m.-9:55 a.m.Recertification Information Session

ll 10:00 a.m.-11:30 a.m.1A Selecting and Working with

Physician Leaders2A Leadership: The Deeper

Dimensions3A Using Evidence-Based

Technology Assessment toGuide Strategic Planning

4A Succession Planning at theTop: Current Best Practices

5A Partnership for Success:Physician Adoption of IT

6A Getting the Job You Want inHealthcare Management

7A Ten Ways to ImproveMedicare Profitability in AcuteCare Hospitals

8A Understanding Pay-for-Performance Programs

9A American Hospital AssociationLegislative and AdvocacyUpdate

10A Prospective Patient-CenteredDiabetes Care

11A JCAHO Accreditation: HelpingProviders Meet StrategicObjectives

12A Developing an Orthopedic Specialty Hospital: A Case Study

13A How to Remain a Not-for-Profit Healthcare Organization

14A Hospital/Physician Malpractice: A Joint Problem, A JointSolution

15A Using Clinical Trials toEnhance Organizational Imageand Attract Physicians

Emotional Intelligence Assessment

ll 11:45 a.m.-1:45 p.m.Arthur C. Bachmeyer Memorial Address and Luncheon

ll 2:00 p.m.-4:30 p.m.The Benchmarks Workshop

ll 2:00 p.m.-6:00 p.m.Benchmarks Plus EmotionalIntelligence

ll 2:15 p.m.-3:15 p.m.Advancement InformationSession: Advancing to Fellow

ll 2:15 p.m.-3:45 p.m.1B Selecting and Working with

Physician Leaders2B Leadership: The Deeper

Dimensions3B Using Evidence-Based

Technology Assessment toGuide Strategic Planning

4B Succession Planning at theTop: Current Best Practices

5B Partnership for Success:Physician Adoption of IT

6B Getting the Job You Want inHealthcare Management

7B Ten Ways to ImproveMedicare Profitability in AcuteCare Hospitals

8B Understanding Pay-for-Performance Programs

9B American Hospital AssociationLegislative and AdvocacyUpdate

10B Prospective Patient-CenteredDiabetes Care

11B JCAHO Accreditation: HelpingProviders Meet StrategicObjectives

12B Developing an Orthopedic Specialty Hospital: A Case Study

13B How to Remain a Not-for-Profit Healthcare Organization

14B Hospital/Physician Malpractice: A Joint Problem, A JointSolution

15B Using Clinical Trials toEnhance Organizational Imageand Attract Physicians

ll 2:15 p.m.-5:30 p.m.16 Physician/Hospital Relations

Roundtable17 How to Effectively Manage

with Financial and ClinicalMetrics

18 Beyond the “Silver Bullet”:Ensuring Employee andCustomer Satisfaction

19 Best Practices in StrategicPlanning

ll 4:15 p.m.-5:45 p.m.20A Implementing and Managing

an Electronic Patient Record21A Improving Clinical Care in a

Baldrige Healthcare System22A Partnering with Your Medical

Staff: Turning Competitorsinto Collaborators

23A Demonstrating and ImprovingHospital Accountability for Charity Care

24A Transforming the EmergencyDepartment: A Case Study

25A The Healthcare Executive’sRole in Improving ClinicalQuality

26A Contract Compliance Auditing27A Physician Trends That Will

Affect Your Hospital’s Future28A Understanding and Using

AHRQ’s Quality Indicators29A Controlling Employee Health,

Welfare, and Pension Costs30A Specialty Hospitals: A Post-

Moratorium Review31A Strategic Supply Chain

Sourcing32A Using Portfolio Analysis to

Evaluate and Grow ServiceLines

ll 4:15 p.m.-5:15 p.m.Advancement InformationSession: Advancing to Diplomate

ll 5:45 p.m.-6:45 p.m.International Affiliate Reception

ll 6:15 p.m.-7:15 p.m.Monday Congress Reception

ll 9:00 p.m.-10:00 p.m.Fellows “After Hours” Reception

Tuesday, March 15ll 7:00 a.m.-8:30 a.m.

Tuesday Hot Topic Sessions#1 and #2

Women Healthcare ExecutivesBreakfastAUPHA/ACHE Joint Breakfast

ll 7:15 a.m.-8:15 a.m.Management Innovations PosterSession

ll 7:45 a.m.-12:00 p.m.Board of Governors Examinationin Healthcare Management

ll 8:45 a.m.-10:15 a.m.20B Implementing and Managing

an Electronic Patient Record21B Improving Clinical Care in a

Baldrige Healthcare System22B Partnering with Your Medical

Staff: Turning Competitorsinto Collaborators

23B Demonstrating and ImprovingHospital Accountability for Charity Care

24B Transforming the EmergencyDepartment: A Case Study

25B The Healthcare Executive’sRole in Improving ClinicalQuality

26B Contract Compliance Auditing27B Physician Trends That Will

Affect Your Hospital’s Future

28B Understanding and UsingAHRQ’s Quality Indicators

29B Controlling Employee Health,Welfare, and Pension Costs

30B Specialty Hospitals: A Post-Moratorium Review

31B Strategic Supply ChainSourcing

32B Using Portfolio Analysis toEvaluate and Grow ServiceLines

Career Anchors Assessment

ll 8:45 a.m.-12:00 p.m.33 Clinical Institutes: An

Evidence-Based MedicinePartnership

34 Coordinating Civilian andMilitary Disaster Response

35 Top 10 PerformanceImprovement Initiatives forHospitals

36 Introduction to HealthcareFinancial Management

ll 10:45 a.m.-12:15 p.m.37A Tying Leadership Development

to Corporate Strategy38A Fundamentals of Healthcare

Consulting39A Becoming One of the “100

Best Companies to Work For”40A Form Follows Flexibility:

A New Approach toHealthcare Facility Design

41A Building Revenue throughPatient Acquisition andRetention

42A Engaging Physicians in PublicQuality Reporting and ProcessImprovement

43A The Growth of International Health Services Delivery: The China Case Study

44A Getting Ahead of the Hospital Pay-for-Performance Curve

45A Succeeding in a Consumer-Driven, Transparent HealthcareEnvironment

46A Delivering ROI on Costly ITInvestments

47A Rural Hospital PerformanceImprovement and theBalanced Scorecard

48A Operations Improvement andInnovation: The Key toOrganizational Health

49A Thriving Amidst the NursingShortage: Living the IOMRecommendations

The Headhunters Forum: A Guide toWorking with Search ConsultantsVisionary Leadership Assessment

Use the following checklist to help you plan your Congress schedule and avoid conflicts. As you identify events you wouldlike to attend, check the corresponding box. Events marked in blue will be held at the Palmer House Hilton. All otherevents will be held at the Hilton Chicago. Continuous shuttle service between the two hotels will be provided.

53

ll 12:30 p.m.-2:00 p.m.Malcolm T. MacEachern Memorial Lecture and Luncheon

ll 2:15 p.m.-3:45 p.m.37B Tying Leadership Development

to Corporate Strategy38B Fundamentals of Healthcare

Consulting39B Becoming One of the “100

Best Companies to Work For”40B Form Follows Flexibility:

A New Approach toHealthcare Facility Design

41B Building Revenue throughPatient Acquisition andRetention

42B Engaging Physicians in PublicQuality Reporting and ProcessImprovement

43B The Growth of International Health Services Delivery: The China Case Study

44B Getting Ahead of the Hospital Pay-for-Performance Curve

45B Succeeding in a Consumer-Driven, Transparent HealthcareEnvironment

46B Delivering ROI on Costly ITInvestments

47B Rural Hospital PerformanceImprovement and theBalanced Scorecard

48B Operations Improvement andInnovation: The Key toOrganizational Health

49B Thriving Amidst the NursingShortage: Living the IOMRecommendations

Power/Influence AssessmentRetirement Planning EssentialsSeminar

ll 2:30 p.m.-5:45 p.m.50 Governance Roundtable51 Executive Compensation:

Trends and Issues52 Understanding and

Applying Six Sigma andLean Principles

53 Understanding CapitalMarkets

54 Advanced HealthcareFinancial Management

ll 2:45 p.m.-3:45 p.m.Nominating Committee Meeting Open Session

ll 4:15 p.m.-5:45 p.m.55A Quality Strategies for

Tomorrow: Initiatives from CMS

56A Managed Care Revenue CycleImprovement Strategies

57A Entrepreneurial Thinking:Focusing Attention for Future Success

58A Planning Tools for AcademicMedical Centers

59A Maximizing Supply ChainEffectiveness

60A From Cultural Diversity toCultural Competency

61A Creating a ComprehensiveKnowledge ManagementStrategy: A Case Study

62A Improving the FinancialPerformance of PhysicianPractices

63A Strengthening the Role ofEthics in Everyday DecisionMaking

64A Redefining and AligningPerformance Management inHealthcare

65A Managing Patient Flow toEnhance Quality, Satisfaction,and Revenue

66A Using Physician Surveys toDevelop Effective ProfessionalRelationships

Wednesday, March 16ll 6:00 a.m.-7:30 a.m.

Annual Fun Run/Walk

ll 7:00 a.m.-8:30 a.m.Wednesday Hot Topic Sessions #1 and #2

ll 7:15 a.m.-8:30 a.m.Special Interest Area NetworkingBreakfastsInstitute for Diversity in HealthcareManagement Breakfast

ll 8:45 a.m.-10:15 a.m.55B Quality Strategies for

Tomorrow: Initiatives from CMS

56B Managed Care Revenue CycleImprovement Strategies

57B Entrepreneurial Thinking:Focusing Attention for FutureSuccess

58B Planning Tools for AcademicMedical Centers

59B Maximizing Supply ChainEffectiveness

60B From Cultural Diversity toCultural Competency

61B Creating a ComprehensiveKnowledge ManagementStrategy: A Case Study

62B Improving the FinancialPerformance of PhysicianPractices

63B Strengthening the Role ofEthics in Everyday DecisionMaking

64B Redefining and AligningPerformance Management inHealthcare

65B Managing Patient Flow toEnhance Quality, Satisfaction,and Revenue

66B Using Physician Surveys toDevelop Effective ProfessionalRelationships

Personality Type AssessmentHill-Rom Management EssayCompetition: Finalists’ PresentationsBuilding a Successful Organ andTissue Donation Program

ll 8:45 a.m.-10:45 a.m.Fellow Case Studies Workshop

ll 8:45 a.m.-12:00 p.m.67 Strategically Evaluating

Facility Redevelopment andReplacement

68 Hospital and System Board Challenges andOpportunities: 2005-2010

69 Advisory Board Update:Current Research from the Field

70 Ensuring Success with Executive Hires

71 Healthcare Leaders asAdvocates: BuildingPolitical Clout, InfluencingPublic Policy

ll 8:45 a.m.-12:15 p.m.Executive Job Search Workshop

ll 10:20 a.m.-10:35 a.m.Recertification Information Session

ll 10:45 a.m.-12:15 p.m.72A Using Hospitalists to Meet Six

Major Healthcare Challenges73A A Comparison of DoD and

Private Sector Investments inFacilities Modernization

74A Meeting Today’s EmergencyCare Challenges

75A Aligning PhysicianCompensation withOrganizational Imperatives

76A Healthcare Leadership SecretsYou Didn’t Learn in GraduateSchool

77A Priorities in Patient Safety:Proven Strategies for ReducingMedical Errors

Retirement Planning EssentialsSeminarEmployment Opportunities in the Federal SectorCEO Circle Session

ll 12:30 p.m.-2:00 p.m.Leon I. Gintzig Commemorative Lecture and Luncheon

ll 2:15 p.m.-3:15 p.m.Advancement InformationSession: Advancing to Fellow

ll 2:15 p.m.-3:45 p.m.72B Using Hospitalists to Meet Six

Major Healthcare Challenges73B A Comparison of DoD and

Private Sector Investments inFacilities Modernization

74B Meeting Today’s EmergencyCare Challenges

75B Aligning PhysicianCompensation withOrganizational Imperatives

76B Healthcare Leadership SecretsYou Didn’t Learn in GraduateSchool

77B Priorities in Patient Safety: Proven Strategies for ReducingMedical Errors

Conflict Management AssessmentJob Interviewing Skills: SeniorHealthcare Executive Session

ll 2:30 p.m.-5:45 p.m.78 Transitioning from Military

to Civilian Healthcare79 Achieving Physician

Acceptance of CPOE80 Picking, Planning, and

Promoting ProfitablePrograms

81 Using OrganizationalAlignment andMeasurement to AchieveExtraordinary Results

ll 4:15 p.m.-5:15 p.m.Advancement InformationSession: Advancing to Diplomate

ll 4:15 p.m.-5:45 p.m.82A When Problem Solving Skills

Are Not Enough83A Senior Services and Acute

Care: Making the MarriageWork

84A Discovering Missed RevenueCycle Opportunities and NewRevenue Sources in PhysicianPractices

85A Federal Healthcare ITInitiatives: Where We Are andWhat It Means

ll 6:15 p.m.-7:15 p.m.Wednesday Congress Reception

Thursday, March 17ll 7:00 a.m.-8:30 a.m.

Thursday Hot Topic Session

ll 7:00 a.m.-8:45 a.m.Joint Federal Sector Morning Program and Awards

ll 9:00 a.m.-10:30 a.m.82B When Problem Solving Skills

Are Not Enough83B Senior Services and Acute

Care: Making the MarriageWork

84B Discovering Missed RevenueCycle Opportunities and NewRevenue Sources in PhysicianPractices

85B Federal Healthcare ITInitiatives: Where We Are andWhat It Means

Job Interviewing Skills: Student andEarly Careerist Session

ll 9:00 a.m.-12:15 p.m.86 Risk and Crisis

Communications: TheHealthcare Executive’s Role

87 Effectively Managing PatientFlow and Improving Capacity

88 Creating Powerful Teams

Registration Checklist

54 Registration Information

8, 2005, you must register onsite at Congress.

Cancellation Policy

A written cancellation post-marked no later than February25, 2005, entitles you to arefund (less a $50 processing fee)or a full credit toward anotherACHE educational event. Afterthat date, all fees/credits towardother seminars are forfeited. Youare encouraged to send a substi-tute if you cannot attend.

Need to know which seminars are full?Visit ache.org for a current list-ing of management seminarsthat are full.

Do you have special needsthat we can address to makeyour participation moremeaningful? Please contactthe Division of Education at(312) 424-9300.

Please note: Dress for allCongress events is your optionof business or business casual,unless otherwise indicated.

Because Congress features morethan 85 seminars in addition to arange of networking opportuni-ties, career development pro-grams, and other special events,general registrations cannot betaken over the phone. Instead,you can register online or fill outthe registration form on pages55-56 and mail with payment to:

Foundation of the AmericanCollege of Healthcare ExecutivesDept. #77-3376Chicago, IL 60678-3376Or fax to (312) 424-2844

If you need additional copies ofthe form, visit the Congress areaof ache.org. If you have ques-tions at any time in the registra-tion process, call the Division ofEducation at (312) 424-9300.

When filling out the registra-tion form, keep the followinginformation in mind.

Basic Registration Fee

The basic Congress registrationfee is $940 for ACHE affiliatesand $1,130 for nonaffiliates. The registration fee includes thefollowing:

• Seminars totaling 9 Category I(ACHE education) credits

• One Keynote and one HotTopic Session OR two Hot TopicSessions, each worth 1.5Category I credits

• One Congress reception(Monday or Wednesdayevening)

• One luncheon

• Continental breakfasts Mondaythrough Thursday

and Delta Airlines. All provide a10 percent discount on the unre-stricted coach fares and a 5 per-cent discount on selected specialfares. Also, United, Ted, andDelta provide an additional 5 per-cent discount on the price ofmost tickets purchased at least30 days in advance of travel. Youor your travel agent may callUnited or Ted directly at (800)521-4041 (refer to meeting refer-ence number 598YJ) or Delta at(800) 241-6760 (refer to meetingreference number 206326A).

ACHE reserves the right to sub-stitute faculty and cancel orreschedule programs due tounforeseen events. For this rea-son, we advise against purchas-ing nonrefundable airline tickets.

On-Site Registration

While we encourage you to reg-ister early, on-site registration isavailable throughout Congress.Please note: Registrations thatare received at ACHE by March8, 2005, will be processed inadvance of Congress. If your reg-istration is not received by March

Seminar/ProgramSelection

When selecting your seminars,please do not select two seminarswith the same number. For exam-ple, 22A is the same program as22B. In addition, be aware oftime conflicts as you register forvarious events. The registrationchecklist on pages 52-53 canhelp you plan your schedule.

Please note: Every effort is madeto meet your first choices forseminars, general sessions, andreceptions. In some cases, how-ever, we may have to assign youto an alternate choice.

Registering forAdditional Programs

You may earn more than 12Category I credits by enrolling inadditional seminars and pro-grams and paying additionalfees. You may also purchaseadditional luncheons for $50 oran additional reception for $45.To register for extra programs,see sections 2-6 of the registra-tion form. Additional receptionand luncheon tickets may onlybe purchased on site.

Hotel and Airline Ticket Information

To help you make your hotelarrangements, ACHE hasreserved a number of rooms at areduced rate, which are availableon a first-come, first-served basisuntil February 11, 2005. Formore information about hotelarrangements, see page 51.

ACHE has arranged reduced air-fares with United Airlines, Ted,

Registration Information

Register online! Go to ache.org and click on the Congress link for step-by-step instructions!

For your convenience, remember:

• If your fully prepaid registration is received by February 18, 2005,your session tickets and name badge will be mailed to you onFebruary 28, 2005, allowing you to bypass the main Congress reg-istration area on site and simply pick up your portfolio of materi-als. For this reason, we encourage you to register early.

• Due to the heavy volume of Congress registrations, it takesapproximately 21 days to process your registration. Please bepatient; your registration will be confirmed by e-mail within threeweeks after your form is received. Call ACHE’s Division ofEducation at (312) 424-9300 if you do not receive confirmation.

Registeronline

on ache.org!

To avoid double charges or duplicate registrations, please register using one method only (online, fax, or mail). If you have any questions about your Congress registration, please call the Division of Education at (312) 424-9300. We look forward to seeing you at Congress!

Advancement Information Session (Diplomate). Select one:

ll Mon., 4:15 p.m.-5:15 p.m. ll Wed., 4:15 p.m.-5:15 p.m.

ll International Affiliate Reception, Mon., 5:45 p.m.-6:45 p.m.

ll Fellows (FACHE) “After Hours” Reception, Mon., 9:00 p.m.-10:00 p.m.

ll The Headhunters Forum, Tues., 10:45 a.m.-12:15 p.m.

ll Annual Fun Run/Walk, Wed., 6:00 a.m.-7:30 a.m.

Special Interest Area Networking Breakfasts, Wed., 7:15 a.m.-8:30 a.m. Select one:

ll CEOs ll Healthcare consultants

ll Group practice executives ll Managed care executives

ll Nurse executives ll Physician executives

ll Post acute/chronic care executives ll Rural healthcare executives

ll Institute for Diversity in Health Management Breakfast, Wed., 7:15 a.m.-8:30 a.m.

ll Fellow Case Studies Workshop, Wed., 8:45 a.m.-10:45 a.m.

ll Building a Successful Organ and Tissue Donation Program, Wed., 8:45 a.m.-10:15 a.m.

ll Employment Opportunities in the Federal Sector, Wed. 10:45 a.m.-12:15 p.m.

ll Job Interviewing Skills Session for senior healthcare executives, Wed., 2:15 p.m.-3:45 p.m.

ll Job Interviewing Skills Session for students and early careerists, Thurs., 9:00 a.m.-10:30 a.m.

Section Two: Purchase Additional Sessions

Please list any additional 1.5-hour and 3-hour seminars you would like to pur-chase here. (1.5-hour seminars are $110 each. 3- hour seminars are $220 each.)

Seminar Day Time Credits Fee

#

#

#

Total fee for additional seminars $__________

Your registration fee includes the Opening Session and one Hot Topic Sessionor two Hot Topic Sessions. If you would like to attend an additional sessionand earn an additional 1.5 Category I credits, the sessions are $110 each.Please check those you wish to attend:

ll Opening Session (Monday) ll Wednesday Hot Topic Session #1

ll Tuesday Hot Topic Session #1 ll Wednesday Hot Topic Session #2

ll Tuesday Hot Topic Session #2 ll Thursday Hot Topic Session

Total fee for additional Opening and/or Hot Topic Sessions $__________

Section Three: Purchase Career Programs

(Please check for time conflicts before registering for these programs.)

Affiliate NonaffiliateEmotional Intelligence Assessment $130 $155 ll Mon.

The Benchmarks Workshop $550 $635 ll Mon.

Benchmarks Plus Emotional Intelligence $650 $725 ll Mon.

Career Anchors Assessment $100 $115 ll Tues.

Visionary Leadership Assessment $100 $115 ll Tues.

Power/Influence Assessment $100 $115 ll Tues.

Retirement Planning Essentials Seminar $100 $100 ll Tues. ll Wed.

Continued on next page

55Registration Form

YOUR NAME:

LAST FIRST MIDDLE

Section 1: Select Basic Registration Fee Events

A. Please select events included in your basic registration fee.

Please select the Opening Session and one Hot-Topic Session or two Hot Topic Sessions.

ll Opening Session (Monday) ll Wednesday Hot Topic Session #1

ll Tuesday Hot Topic Session #1 ll Wednesday Hot Topic Session #2

ll Tuesday Hot Topic Session #2 ll Thursday Hot Topic Session

Please select one luncheon.

ll Bachmeyer (Mon.) ll MacEachern (Tues.) ll Gintzig (Wed.)

Please select one reception. Please note: The Monday Congress receptionfills up quickly. If you select the Monday reception and space is not avail-able, you will automatically be registered for the Wednesday reception.Because of space constraints, all Student Associates will be registered forthe Wednesday reception.

ll Monday Congress reception ll Wednesday Congress reception

B. Please list below any combination of 1.5-hour and 3-hour seminars thattotals 9 CREDIT HOURS. Please watch for time conflicts, keeping in mind anyCareer Resource Center programs and other events you plan to attend.

Seminar Day Time Credits (1.5 or 3.0)

#

#

#

#

#

#

Total credits: 9

C. Please provide four alternate seminars, in order of preference, in caseyour first choices are full. We will have already attempted to get you inboth the A and B sessions of your first choices, so please request differentseminars.

Seminar Day Time Credits (1.5 or 3.0)

#

#

#

#

D. COMPLIMENTARY EVENTS! Please check those you plan to attend.

ll Student Associate Orientation and Networking Reception, Sun., 4:00 p.m.-6:00 p.m.

ll Speed Networking and First-Time Congress Attendees Orientation,Mon., 7:00 a.m.-7:45 a.m.

Advancement Information Session (Fellow). Select one:

ll Mon., 2:15 p.m.-3:15 p.m. ll Wed., 2:15 p.m.-3:15 p.m.

Recertification Information Session. Select one:

ll Mon., 9:40 a.m.-9:55 a.m. ll Wed., 10:20 a.m.-10:35 a.m.

Registration FormCongress on Healthcare Management, March 14-17, 2005

Register online! Go to ache.org and click on the Congress link for step-by-step instructions!

To avoid double charges or duplicate registrations, please register using one method only (online, fax, or mail). If you have any questions about your Congress registration, please call the Division of Education at (312) 424-9300. We look forward to seeing you at Congress!

56 Registration Form

Section Three: Purchase Career Programs (continued)

Personality Type Assessment $100 $115 ll Wed.

Conflict Management Assessment $100 $115 ll Wed.

Executive Job Search Workshop $200 $240 ll Wed.

Total fee for career programs $__________

Section Four: Purchase Pre-Congress Activities

I would like to attend the following pre-Congress activities:

ll Coach, Challenge, Lead: Developing an Indispensable Management

Team ($995 affiliates/$1,195 nonaffiliates)

ll Understanding and Influencing Physician Behavior: The Strategic

Imperative ($995 affiliates/$1,195 nonaffiliates)

ll Ethical Strategies for Confronting Clinical, Financial and Legal

Imperatives in Healthcare ($995 affiliates/$1,195 nonaffiliates)

ll CEO Boot Camp ($625 affiliates/$745 for nonaffiliates)

ll COO Boot Camp ($625 affiliates/$745 for nonaffiliates)

ll Physician Executive Boot Camp ($625 affiliates/$745 for nonaffiliates)

Total fee for pre-Congress activities $________

Section Five: Purchase Modern Healthcare Dinner

ll I would like to attend the Modern Healthcare Health Care Hall of

Fame award presentations and dinner on Sunday, March 13. The fee is

$115 per person.

Guest name(s)

Total fee for Modern Healthcare event $

Section Six: Purchase Special Events

I would like to attend the following special events:

ll Women Healthcare Executives Breakfast (Tues.): $35

ll CEO Circle Session (Wed.): FREE to CEO Circle members, $110 to all other CEOs

ll Special Federal Sector Activities (Networking Program and Reception

on Sunday and Morning Program and Awards on Thursday): $45

Total fee for special events $

Grand Total for Extra Activities (total for sections 2-6) $

Section Seven: Personal Information

Please list your name as it appears on your ACHE record or your mailing label.

LAST FIRST MIDDLE

Nickname (How you would like your first name to appear on yourCongress badge)

TITLE ORGANIZATION

ADDRESS IS THIS YOUR ll HOME OR ll BUSINESS ADDRESS?

CITY/STATE/ZIP COUNTRY HAS YOUR ADDRESS CHANGED? ll YES ll NO

PHONE FAX

E-MAIL (REQUIRED FOR REGISTRATION CONFIRMATION)

Six-character ID number from upper left-hand corner of your mailing label

Section Eight: ACHE Status/Basic Registration Fee

My ACHE status/Congress basic registration fee (for events in Section I) is:ll Affiliate $940

ll Nonaffiliate $1,130

ll Student Associate of ACHE who does not hold a compensated position $250

ll Physician or board member attending with ACHE affiliate $940

ll Membership application attached $940

Calculate your fees here Fees

Basic registration fee (section 8) $

Extra activities fee (total from sections 2-6) $

Promotional code: (enter code number and subtract amount) $

Total Registration Fee $ __________

Section Nine: Payment

Payable in U.S. dollars or equivalent Canadian currency. Purchase orders areaccepted from the Department of Veterans Affairs/uniformed services only.

ll I have enclosed a check made payable to the Foundation of the American College of Healthcare Executives.

or

I would like to charge the fees on my:

ll i Visa ll f MasterCard

ll q American Express ll t Discover

$AMOUNT CHARGED

ACCOUNT NUMBER EXP. DATE

CARDHOLDER’S SIGNATURE

or

I am associated with the Department of Veterans Affairs/uniformed services and:

ll My purchase order is attached.

ll I will pay on site.

Mail this registration form with your payment to:

Foundation of the American College of Healthcare ExecutivesDept. #77-3376Chicago, IL 60678-3376

Fax registrations are accepted on Visa, MasterCard, American Express,or Discover accounts only. Fax to (312) 424-2844.

Please note: By registering for Congress, you agree to permitthe audio, video, and photographic recording of your partici-pation in Congress sessions.

Register online! Go to ache.org and click on the Congress link for step-by-step instructions!

57

Name Session No.Ackerman, F. Kenneth, Jr., FACHE 13A/BAkins, Judy, R.N. 83A/BAtchison, Thomas A., Ed.D. 2A/BBarbisch, Donna F., DHA 34Barman, Mary, R.N. 49A/BBass, Karma H., CHE 68Beglinger, Joan E., R.N., FACHE 49A/BBerger, Steven H., CPA, CHE, FHFMA17, 36, 54Biggs, Errol L., Ph.D., FACHE 50Bogaert, Marjorie, R.N. 87Boles, Mark D., CHE 15A/BBooher, Trent L., FACHE 26A/BBrooks, David T., FACHE 25A/BBujak, Joseph S., M.D., FACP 16Bush, Jonathan 84A/BButler, Victor D. 44A/BBuxton, Bradford A. 44A/BCahill, Terrence F., FACHE 82A/BCappello, Thomas A., FACHE 10A/BCapers, Shari M., R.N. 58A/BCejka, Susan A. 6A/BChenoweth, Jean 45A/BCleverley, William O., Ph.D. 7A/BColeman, Reid, M.D. 79Collier, Samantha, M.D. 42A/BCook, Michael 46A/BCooper, Brad 88Corteville, David L., FACHE 66A/BD’Orazio, Leo P. 6A/BDiMeo, Robert 29A/BDobbs, Rebecca A., Ph.D., R.N., FACHE 86Doyle, James F., FHFMA 48A/BDurso, John J., J.D. 14A/BDye, Carson F., FACHE 70Elliot, Colleen 61A/BEpstein, Andrew L., M.D. 22A/BFahey, Thomas M., J.D. 30A/BFanning, Robert R., Jr., LFACHE 56A/BFletcher, Ross D., M.D. 20A/BFowler, Frances J., FAAHC 83A/BFriend, Peter M., LFACHE 29A/BFromer, Leonard M., M.D. 33Fulkerson, William J., Jr., M.D. 1A/BGallese, Paul T. 23A/BGarfunkel, Sanford M., FACHE 20A/BGarman, Andrew N., Psy.D. 4A/BGifford, Blair D., Ph.D. 43A/BGilbert, Jack A., Ed.D., FACHE 63A/BGodfrey, Emile S. 41A/B

Name Session No.Goodwin, C. Kevin, FACHE 24A/BGreeno, Ronald, M.D. 72A/BGregory, Scott, Ph.D. 37A/BGrube, Mark E., CHC 67Guptill, Janet, CHE 61A/BHaapala, Brian R., CHE 47A/BHagen, Bruce P., FACHE 22A/BHartung, Deedra L. 1A/BHearle, Keith 23A/BHendrickson, Joseph 84A/BHeroman, CAPT William M., M.D. 81Hicks, Donald L., J.D. 75A/BHobbs, Terry R. 39A/BHoye, Robert W. 40A/BHoyt, John P., FACHE 85A/BIngalls, Yvonne 64A/BJackson, William H., Jr., M.D. 74A/BJohnson, Linda M., R.N. 87Kalkhof, Christopher J., FACHE 56A/BKaufman, Kenneth 53Kaufman, Nathan S. 35Keckley, Paul H., Ph.D. 8A/BKiddy, Diane 71Kinsella, Daniel F. 46A/BKnutzen, Barbara L., FACHE 52Kolata, Margaret A. 32A/BKoles, Bradford 69Kolins, Jerry, M.D., FACHE 52Kosseff, Andrew, M.D., FACP 21A/BKuramoto, Robert K., M.D. 27A/BKurmel, COL Thomas D. 73A/BLabovitz, George H., Ph.D. 81Lambert, Matthew J. III, M.D., FACHE 48A/BLazarus, Ian R., FACHE 52Lohmar, Cecily, CHC 32A/BLynn, George F. 19Mack, Ken E., FACHE 33Malaney, Scott C., CHE 70Margolis, Marilyn W., R.N. 74A/BMasi, George V., FACHE 76A/BMcEachern, J. Edward, M.D. 12A/BMcGlown, K. Joanne, Ph.D., R.N., CHE 34Mesrobian, Robert B., M.D. 3A/BMiller, Craig, M.D. 72A/BMitchell, Mark A., D.O. 24A/BMowll, Charles A., FACHE 11A/BMunroe, Anthony E., FACHE 60A/BMyers, Eileen S. 15A/BNicoletti, Betsy A. 62A/B

Name Session No.Niemeier, Shelley J., CHE 21A/B

Nolan, Kevin C. 80

Nowicki, Michael, Ed.D., FACHE,

FHFMA 36, 54

O’Connor, Edward J., Ph.D. 57A/B

Pate, Bud 65A/B

Patton, David W., Ph.D., FACHE 59A/B

Pollack, Richard J. 9A/B

Poorten, Kevin P. 67

Quinlivan, John D., FACHE 78

Remus, Denise, Ph.D., R.N. 28A/B

Rice, Rebecca A., CHE 77A/B

Rich, Douglas R. 38A/B

Rogers, Jody R., Ph.D., FACHE 76A/B

Rose, Patti R., Ed.D. 60A/B

Rucker, Donald, M.D. 79

Santell, John P. 77A/B

Schneller, Eugene S., Ph.D. 59A/B

Scott, Gail 18

Seligman, Richard, J.D. 14A/B

Silk, Carol 64A/B

Sinha, Sunil K., M.D., CHE 55A/B

Skorup, Thomas E. 3A/B

Smithson, Kenneth, M.D. 66A/B

Sollenberger, Donna K. 19

Spratt, Randy 5A/B

Stettheimer, Timothy D., Ph.D., CHE 5A/B

Sturm, Arthur C., Jr. 41A/B

Sword, Russ D., CHE 47A/B

Tedeschi, Anthony J., M.D. 25A/B

Thomas, Randy L., FHIMSS 85A/B

Titze, Frederick N. 75A/B

Tobin, Michael C., D.O. 65A/B

Tweedle, Roy U., FACHE 12A/B

Tyler, J. Larry, FACHE, FAAHC,

FHFMA 4A/B, 50, 78

Ulshafer, Susan M. 39A/B

Voeller, Larry 37A/B

Wardlaw, Vincent O. 86

Wegmiller, Donald C., FACHE 13A/B, 51

Weitzner, Wendy M., CHE 73A/B

Williams, Yvette, M.D. 10A/B

Wise, Robert P., CHE 82A/B

Yeager, Julia A. 58A/B

Zimba, David M., CHE 31A/B

Zuckerman, Alan M., FACHE 19

Index of Seminar Faculty

Index of Seminar Faculty

Title Session No. Page No.

Achieving Physician Acceptance of CPOE 79 33

Advanced Healthcare Financial Management 54 27

Advisory Board Update: Current Research from the Field 69 31

Aligning Physician Compensation with Organizational Imperatives 75A/B 32

American Hospital Association Legislative and Advocacy Update 9A/B 17

Becoming One of the “100 Best Companies to Work For” 39A/B 24

Best Practices in Strategic Planning 19 20

Beyond the “Silver Bullet”: Ensuring Employee and Customer Satisfaction 18 20

Building Revenue through Patient Acquisition and Retention 41A/B 24

Clinical Institutes: An Evidence-Based Medicine Partnership 33A 23

A Comparison of DoD and Private Sector Investments in Facilities Modernization 73A/B 31

Contract Compliance Auditing 26A/B 21

Controlling Employee Health, Welfare, and Pension Costs 29A/B 22

Coordinating Civilian and Military Disaster Response 34 23

Creating a Comprehensive Knowledge Management Strategy: A Case Study 61A/B 29

Creating Powerful Teams 88 35

Delivering ROI on Costly IT Investments 46A/B 26

Demonstrating and Improving Hospital Accountability for Charity Care 23A/B 21

Developing an Orthopedic Specialty Hospital: A Case Study 12A/B 18

Discovering Missed Revenue Cycle Opportunities and New Revenue Sources in Physician Practices 84A/B 34

Effectively Managing Patient Flow and Improving Capacity 87 35

Engaging Physicians in Public Quality Reporting and Process Improvement 42A/B 25

Ensuring Success with Executive Hires 70 31

Entrepreneurial Thinking: Focusing Attention for Future Success 57A/B 28

Executive Compensation: Trends and Issues 51 27

Federal Healthcare IT Initiatives: Where We Are and What It Means 85A/B 34

Form Follows Flexibility: A New Approach to Healthcare Facility Design 40A/B 24

From Cultural Diversity to Cultural Competency 60A/B 29

Fundamentals of Healthcare Consulting 38A/B 24

Getting Ahead of the Hospital Pay-for-Performance Curve 44A/B 25

Getting the Job You Want in Healthcare Management 6A/B 17

Governance Roundtable 50 27

The Growth of International Health Services Delivery: The China Case Study 43A/B 25

The Healthcare Executive’s Role in Improving Clinical Quality 25A/B 21

Healthcare Leaders as Advocates: Building Political Clout, Influencing Public Policy 71 31

Healthcare Leadership Secrets You Didn’t Learn in Graduate School 76A/B 32

Hospital and System Board Challenges and Opportunities: 2005-2010 68 30

Hospital/Physician Malpractice: A Joint Problem, A Joint Solution 14A/B 19

How to Effectively Manage with Financial and Clinical Metrics 17 19

How to Remain a Not-for-Profit Healthcare Organization 13A/B 18

Implementing and Managing an Electronic Patient Record 20A/B 20

Improving Clinical Care in a Baldrige Healthcare System 21A/B 20

Improving the Financial Performance of Physician Practices 62A/B 29

Introduction to Healthcare Financial Management 36 23

58

Index of Seminars

Index of Seminars

59Index of Seminars

Index of Seminars

Title Session No. Page No.

JCAHO Accreditation: Helping Providers Meet Strategic Objectives 11A/B 18

Leadership: The Deeper Dimensions 2A/B 16

Managed Care Revenue Cycle Improvement Strategies 56A/B 28

Managing Patient Flow to Enhance Quality, Satisfaction, and Revenue 65A/B 30

Maximizing Supply Chain Effectiveness 59A/B 29

Meeting Today’s Emergency Care Challenges 74A/B 32

Operations Improvement and Innovation: The Key to Organizational Health 48A/B 26

Partnering with Your Medical Staff: Turning Competitors into Collaborators 22A/B 21

Partnership for Success: Physician Adoption of IT 5A/B 17

Physician/Hospital Relations Roundtable 16 19

Physician Trends That Will Affect Your Hospital’s Future 27A/B 22

Picking, Planning, and Promoting Profitable Programs 80 33

Planning Tools for Academic Medical Centers 58A/B 28

Priorities in Patient Safety: Proven Strategies for Reducing Medical Errors 77A/B 32

Prospective Patient-Centered Diabetes Care 10A/B 18

Quality Strategies for Tomorrow: Initiatives from CMS 55A/B 28

Redefining and Aligning Performance Management in Healthcare 64A/B 29

Risk and Crisis Communications: The Healthcare Executive’s Role 86 35

Rural Hospital Performance Improvement and the Balanced Scorecard 47A/B 26

Selecting and Working with Physician Leaders 1A/B 16

Senior Services and Acute Care: Making the Marriage Work 83A/B 34

Specialty Hospitals: A Post-Moratorium Review 30A/B 22

Strategic Supply Chain Sourcing 31A/B 22

Strategically Evaluating Facility Redevelopment and Replacement 67 30

Strengthening the Role of Ethics in Everyday Decision Making 63A/B 29

Succeeding in a Consumer-Driven, Transparent Healthcare Environment 45A/B 25

Succession Planning at the Top: Current Best Practices 4A/B 16

Ten Ways to Improve Medicare Profitability in Acute Care Hospitals 7A/B 17

Thriving Amidst the Nursing Shortage: Living the IOM Recommendations 49A/B 26

Top 10 Performance Improvement Initiatives for Hospitals 35 23

Transforming the Emergency Department: A Case Study 24A/B 21

Transitioning from Military to Civilian Healthcare 78 33

Tying Leadership Development to Corporate Strategy 37A/B 24

Understanding and Applying Six Sigma and Lean Principles 52 27

Understanding and Using AHRQ’s Quality Indicators 28A/B 22

Understanding Capital Markets 53 27

Understanding Pay-for-Performance Programs 8A/B 17

Using Clinical Trials to Enhance Organizational Image and Attract Physicians 15A/B 19

Using Evidence-Based Technology Assessment to Guide Strategic Planning 3A/B 16

Using Hospitalists to Meet Six Major Healthcare Challenges 72A/B 31

Using Organizational Alignment and Measurement to Achieve Extraordinary Results 81 33

Using Physician Surveys to Develop Effective Professional Relationships 66A/B 30

Using Portfolio Analysis to Evaluate and Grow Service Lines 32A/B 22

When Problem Solving Skills Are Not Enough 82A/B 34

Congress Planning Notes60

Congress Planning Notes 61

Congress Planning Notes62

Congress Planning Notes 63

Congress Planning Notes64