2005 hr effectiveness survey responses and results
TRANSCRIPT
2005 HR Effectiveness Survey2005 HR Effectiveness SurveyResponses and ResultsResponses and Results
Survey Details and StructureSurvey Details and Structure
Approximately 500 employees surveyed, 243 respondents (49%)
10 questions given (8 scaled, 2 open-ended)
Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable)
2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement
Approximately 500 employees surveyed, 243 respondents (49%)
10 questions given (8 scaled, 2 open-ended)
Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable)
2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement
“The HR staff is courteous and professional.”
“The HR staff is courteous and professional.”
Fa-vor-able95%
Unfavorable5%
“The HR staff responds appropriately to sensitive employee relations issues requiring
high levels of confidentiality, tact and professionalism.”
“The HR staff responds appropriately to sensitive employee relations issues requiring
high levels of confidentiality, tact and professionalism.”
Fa-vor-able91%
Unfavorable9%
“I find HR employees to be knowledgeable in HR related
matters.”
“I find HR employees to be knowledgeable in HR related
matters.”
Fa-vor-able90%
Unfavorable10%
“HR provides opportunities for solicited and unsolicited feedback to their
services.”
“HR provides opportunities for solicited and unsolicited feedback to their
services.”
Fa-vor-able85%
Unfavorable15%
“The HR staff provides expert advice and direction on sensitive employee
relations issues such as complaints and investigations.”
“The HR staff provides expert advice and direction on sensitive employee
relations issues such as complaints and investigations.”
Fa-vor-able84%
Unfavorable16%
“HR uses that feedback when making improvements and/or changes within
their department.”
“HR uses that feedback when making improvements and/or changes within
their department.”
Fa-vor-able82%
Unfavorable19%
“When I need assistance, I trust that an HR team member is readily
available or will respond to messages quickly.”
“When I need assistance, I trust that an HR team member is readily
available or will respond to messages quickly.”
Fa-vor-able77%
Unfavorable23%
“I know who to contact in HR when I need assistance.”
“I know who to contact in HR when I need assistance.”
Fa-vor-able72%
Unfavorable28%
Areas Human Resources is Excelling
Areas Human Resources is Excelling
HR staff is courteous and helpful HR is responsive to the County’s
needs HR staff is knowledgeable in HR
related matters HR staff effectively responds to
sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism
HR staff is courteous and helpful HR is responsive to the County’s
needs HR staff is knowledgeable in HR
related matters HR staff effectively responds to
sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism
Targeted Areas for ImprovementTargeted Areas for Improvement
Better communicate to the local government employees the specific HR contacts
Better respond to messages and assist employees in a timely manner
More effectively collect feedback given to HR and make improvements based on that feedback
Continue to refine and improve the open enrollment process
Better communicate to the local government employees the specific HR contacts
Better respond to messages and assist employees in a timely manner
More effectively collect feedback given to HR and make improvements based on that feedback
Continue to refine and improve the open enrollment process
Better communicate to the local government employees the specific
HR contacts
Better communicate to the local government employees the specific
HR contacts Create a small reference card that
will be given to every local government employee in the County
Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR-related area
Create a small reference card that will be given to every local government employee in the County
Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR-related area
Better respond to messages and assist employees in a timely
manner
Better respond to messages and assist employees in a timely
manner Working to have all HR telephones
programmed that if you reach a person’s voicemail, you will be given the option to hit “0” to talk to a live person
When temporarily unavailable, all HR employees will regularly update their voice mail and e-mail to let customers know when an employee will again be available
Working to have all HR telephones programmed that if you reach a person’s voicemail, you will be given the option to hit “0” to talk to a live person
When temporarily unavailable, all HR employees will regularly update their voice mail and e-mail to let customers know when an employee will again be available
More effectively collect feedback given to HR and make improvements
based on that feedback
More effectively collect feedback given to HR and make improvements
based on that feedback
This is Human Resources’ first effectiveness survey
Survey will be given annually HR will communicate high-level
results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement
HR will communicate the customer comment cards available to any employee
This is Human Resources’ first effectiveness survey
Survey will be given annually HR will communicate high-level
results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement
HR will communicate the customer comment cards available to any employee
Continue to improve the open enrollment process
Continue to improve the open enrollment process
Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including
We will continue to make improvements following this year’s process, to make it as painless and easy as possible
Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including
We will continue to make improvements following this year’s process, to make it as painless and easy as possible