2005 hr effectiveness survey responses and results

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2005 HR Effectiveness Survey Responses and Results

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Page 1: 2005 HR Effectiveness Survey Responses and Results

2005 HR Effectiveness Survey2005 HR Effectiveness SurveyResponses and ResultsResponses and Results

Page 2: 2005 HR Effectiveness Survey Responses and Results

Survey Details and StructureSurvey Details and Structure

Approximately 500 employees surveyed, 243 respondents (49%)

10 questions given (8 scaled, 2 open-ended)

Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable)

2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement

Approximately 500 employees surveyed, 243 respondents (49%)

10 questions given (8 scaled, 2 open-ended)

Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable)

2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement

Page 3: 2005 HR Effectiveness Survey Responses and Results

“The HR staff is courteous and professional.”

“The HR staff is courteous and professional.”

Fa-vor-able95%

Unfavorable5%

Page 4: 2005 HR Effectiveness Survey Responses and Results

“The HR staff responds appropriately to sensitive employee relations issues requiring

high levels of confidentiality, tact and professionalism.”

“The HR staff responds appropriately to sensitive employee relations issues requiring

high levels of confidentiality, tact and professionalism.”

Fa-vor-able91%

Unfavorable9%

Page 5: 2005 HR Effectiveness Survey Responses and Results

“I find HR employees to be knowledgeable in HR related

matters.”

“I find HR employees to be knowledgeable in HR related

matters.”

Fa-vor-able90%

Unfavorable10%

Page 6: 2005 HR Effectiveness Survey Responses and Results

“HR provides opportunities for solicited and unsolicited feedback to their

services.”

“HR provides opportunities for solicited and unsolicited feedback to their

services.”

Fa-vor-able85%

Unfavorable15%

Page 7: 2005 HR Effectiveness Survey Responses and Results

“The HR staff provides expert advice and direction on sensitive employee

relations issues such as complaints and investigations.”

“The HR staff provides expert advice and direction on sensitive employee

relations issues such as complaints and investigations.”

Fa-vor-able84%

Unfavorable16%

Page 8: 2005 HR Effectiveness Survey Responses and Results

“HR uses that feedback when making improvements and/or changes within

their department.”

“HR uses that feedback when making improvements and/or changes within

their department.”

Fa-vor-able82%

Unfavorable19%

Page 9: 2005 HR Effectiveness Survey Responses and Results

“When I need assistance, I trust that an HR team member is readily

available or will respond to messages quickly.”

“When I need assistance, I trust that an HR team member is readily

available or will respond to messages quickly.”

Fa-vor-able77%

Unfavorable23%

Page 10: 2005 HR Effectiveness Survey Responses and Results

“I know who to contact in HR when I need assistance.”

“I know who to contact in HR when I need assistance.”

Fa-vor-able72%

Unfavorable28%

Page 11: 2005 HR Effectiveness Survey Responses and Results

Areas Human Resources is Excelling

Areas Human Resources is Excelling

HR staff is courteous and helpful HR is responsive to the County’s

needs HR staff is knowledgeable in HR

related matters HR staff effectively responds to

sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism

HR staff is courteous and helpful HR is responsive to the County’s

needs HR staff is knowledgeable in HR

related matters HR staff effectively responds to

sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism

Page 12: 2005 HR Effectiveness Survey Responses and Results

Targeted Areas for ImprovementTargeted Areas for Improvement

Better communicate to the local government employees the specific HR contacts

Better respond to messages and assist employees in a timely manner

More effectively collect feedback given to HR and make improvements based on that feedback

Continue to refine and improve the open enrollment process

Better communicate to the local government employees the specific HR contacts

Better respond to messages and assist employees in a timely manner

More effectively collect feedback given to HR and make improvements based on that feedback

Continue to refine and improve the open enrollment process

Page 13: 2005 HR Effectiveness Survey Responses and Results

Better communicate to the local government employees the specific

HR contacts

Better communicate to the local government employees the specific

HR contacts Create a small reference card that

will be given to every local government employee in the County

Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR-related area

Create a small reference card that will be given to every local government employee in the County

Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR-related area

Page 14: 2005 HR Effectiveness Survey Responses and Results

Better respond to messages and assist employees in a timely

manner

Better respond to messages and assist employees in a timely

manner Working to have all HR telephones

programmed that if you reach a person’s voicemail, you will be given the option to hit “0” to talk to a live person

When temporarily unavailable, all HR employees will regularly update their voice mail and e-mail to let customers know when an employee will again be available

Working to have all HR telephones programmed that if you reach a person’s voicemail, you will be given the option to hit “0” to talk to a live person

When temporarily unavailable, all HR employees will regularly update their voice mail and e-mail to let customers know when an employee will again be available

Page 15: 2005 HR Effectiveness Survey Responses and Results

More effectively collect feedback given to HR and make improvements

based on that feedback

More effectively collect feedback given to HR and make improvements

based on that feedback

This is Human Resources’ first effectiveness survey

Survey will be given annually HR will communicate high-level

results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement

HR will communicate the customer comment cards available to any employee

This is Human Resources’ first effectiveness survey

Survey will be given annually HR will communicate high-level

results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement

HR will communicate the customer comment cards available to any employee

Page 16: 2005 HR Effectiveness Survey Responses and Results

Continue to improve the open enrollment process

Continue to improve the open enrollment process

Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including

We will continue to make improvements following this year’s process, to make it as painless and easy as possible

Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including

We will continue to make improvements following this year’s process, to make it as painless and easy as possible