2006 cmbg conference workshop 2: facilitator: keith reinsmith ppl susquehanna june 11-14, 2006...

2006 CMBG Conference2006 CMBG Conference

Workshop 2:

Facilitator: Keith ReinsmithPPL Susquehanna

June 11-14, 2006

Richmond, VA


Problem StatementProblem Statement

• How do we get the “great unwashed masses” to understand Configuration Management (CM)

• How do you get management to understand

• Lack of alignment across organization on CM


Problem Statement, cont’dProblem Statement, cont’d

• Three Considerations- Awareness- Assessment of knowledge- Maintain qualification

• Station-wide ownership of CM


Assess CM KnowledgeAssess CM Knowledge

• Look at workgroup procedures to see if CM considerations exist (add hooks)

• Survey (PPL used survey to assess CM knowledge - data fed back to CM group -color coded matrix to see how each group answered questions - INPO used as part of basis for AFI)

• What does your program look like? - Governing program/procedures

- Clear definitions of role/responsibility


• Aggregate review of CM health to flag weaknesses

• Review training materials for CM content• Plant walkdowns to identify CM issues• Corrective Action Program

(Trend code compare to INPO bubble chart, CM1, CM2, etc.)

• Trending of CRs for areas of CM awareness weakness

Assess CM Knowledge, cont’dAssess CM Knowledge, cont’d


Getting Management to Understand and Support CMGetting Management to Understand and Support CM

• Selling Points for Good CM (Cost/Benefit)

- CM health report

- Reduced effort / improved worker efficiency

- Less prone to human performance error

- Improved regulatory inspection results

- Reduced forced outages

- Improved system availability

- Use specific examples of CM failures/strengths


Increasing CM AwarenessIncreasing CM Awareness

• Steering committee - management level individuals who review CM health based on CM Key Performance Indicators (KPIs)- Take ownership of CM

- Increases overall awareness (trickle down effect)

• Involve workers in preparing CM process/procedures

• Cross train workers to understand other aspects of CM - Walk in someone else’s shoes


Increasing CM Awareness, Cont’d.Increasing CM Awareness, Cont’d.

• Posters for each workgroup (e.g. what is a mechanics’ role in CM)

• Examples of work evolutions and effect on CM

• Follow a worker with a camera to capture simulated CM problems


Increasing CM Awareness, cont’d.Increasing CM Awareness, cont’d.• Benchmarking plants with strong CM awareness• Unauthorized modifications - Matrix of types of changes and mechanism to make changes• CM pocket pamphlet - use in pre-job briefs• CM website• Engineering Support (Continuing) training• GET - General Employee Training


Increasing CM Awareness, cont’d.Increasing CM Awareness, cont’d.• Training Advisory Board• “Shock” training• Computer Based Training• Supervisor Continuing Training (supervisor then provides training to his staff)


Specific Training TopicsSpecific Training Topics• Examples of consequences of CM failures (loss of defense in depth)• 3-Ball Model• Terminology• Hierarchy of Program starting from License/Design basis • Task specific examples - unauthorized mods


Specific Training Topics, cont’d.Specific Training Topics, cont’d.• Understanding Facility Configuration Information

• Equilibrium Restoration Diagram

• Reporting configuration differences

• Define objective - what do you want them to know (tailored to the individual group)


IncentivesIncentives• Food• Prizes• Parking space• Positive feedback to workers for identifying CM issues


Preparation & MethodsPreparation & Methods

• Need plan for increasing CM awareness including Scope and Schedule


ChallengesChallenges• Prove positive long-term benefit from CM awareness at worker level• Station Management Support• Increased workload for CM Group from increase of identification of CM problems• Timeliness of response to CM issues discourage workers from future reporting• Resource constraints• Lack of an existing positive CM Culture

2006 cmbg conference workshop 2: facilitator: keith reinsmith ppl susquehanna june 11-14, 2006...

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