2006 prentice hall elc 310 day 12. 2006 prentice hall agenda questions? assignment 3 due quiz 2 is...

©2006 Prentice Hall

ELC 310

Day 12


Agenda• Questions?• Assignment 3 Due • Quiz 2 is on Oct 21 (next class)

• 10 M/C (40 points) and 6 Essays (60 points) from Chap 6-10• Open book, open notes• 70 Min

• Quiz 3 is on November 4• Chap 11-14

• You should be working on your eMarketing Plans• Due Oct 31, Presentations on Oct 31 …14 Days from now1

• Discussion on Product & Price (part of Tier 2) in Chaps 10 & 11


Segmentation

Targeting

Value

Differentiation

CRM/PRM

Positioning

Communication

Distribution

Offer

E-MarketingStrategy

Tier 2tasks

Tier 1tasks

Exhibit 3 - 1 Formulating E-Marketing Strategy in Two Tiers

©2006 Prentice Hall 12-1

E-Marketing 4/EJudy Strauss, Adel I. El-Ansary, and Raymond Frost

Chapter 12: The Internet for Distribution


If I’m selling to you, I speak your language, If I’m buying, dann mussen Sie Deutch sprechen.

Will Brandt

Wealth is in applications of mind to nature; and the art of getting rich consists not in industry, much less in saving, but in a better order, in timeliness, in being at the right spot. Ralph Waldo Emerson

The marketplace and every customer in it wants everything free, perfect, and now.

Robert Rodin


Chapter 12 Objectives• After reading Chapter 12 you will be able to:

• Describe the three major functions of a distribution channel.• Explain how the Internet is affecting distribution channel

length.• Discuss trends in supply chain management and power

relationships among channel players.• Outline the major models used by online channel members.• Highlight how companies can use distribution channel

metrics.


• Dell is the number one notebook and desktop PC maker in the world.

• Dell utilizes a direct-distribution model to sell about $40 million per day online.• Wholesalers and retailers are eliminated.• Through its direct channel, Dell directly monitors its

customers’ needs.• Dell handles 10,000 customer communications

per day.

The Dell Story


The Dell Story, cont.• Dell operates in both the B2B and B2C environments.

• Maintains 60,000 custom Web storefronts for major corporate buyers.

• Allows online customers to build their own systems and uses the information to guide new product development.

• Dell has a tightly coordinated supply chain that sells in 104 country markets.

• Have you (or has someone you know) benefited from Dell’s mass customization strategy?

• An why is Dell starting to sell computers at Wal-Mart? • Dells at Wal-Mart


Distribution Channel Overview• A distribution channel is a group of

interdependent firms that transfer product and information from the supplier to the consumer.• Producers• Intermediaries• Buyers

• Each channel member performs some of the marketing functions.


Producers

Buyer

Inter-mediaries Inter-

mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries


• Wholesalers buy products from the manufacturer and resell them to retailers (or another wholesaler).

• Brokers facilitate transactions between buyers and sellers.

• Agents may represent either the buyer or seller.• Manufacturers’ agents represent the seller.• Purchasing agents represent the buyer.

Types of intermediaries


Channel Length and Functions• Channel length refers to the number of

intermediaries between the supplier and the consumer.

• Direct-distribution channels have no intermediaries.

• Indirect channels have one or more intermediaries.

• Eliminating intermediaries can potentially reduce costs.• But what other functions do you reduce or lose??


Producers

Buyer

Inter-mediaries Inter-

mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries

Inter-mediaries


• Disintermediation is the process of eliminating traditional intermediaries.

• Complete disintermediation has not occurred.• The U.S. distribution system is the most efficient in

the world.• Using intermediaries allows companies to focus on

what they do best.• Many traditional intermediaries have been replaced

with Internet equivalents.• Online storefronts can lower costs of retail space and

warehouses.

Channel Length and Functions


Functions of a Distribution ChannelChannel functions can be characterized as

follows:1. Transactional

Creating transactions between sellers and buyers 2. Logistical

Moving stuff 3. Facilitating

Helping the process along


• Transactional Functions include:• Making contact with buyers.• Marketing communication strategies.• Matching products to buyer needs.• Negotiating prices.• Processing transactions.

Transactional Functions


Logistical Functions• Logistical functions include physical distribution

activities, such as:• Transportation• Inventory storage• Aggregation of products

• Logistical functions are often outsourced to third-party specialists.• UPS • FedEx• USPS


Outsourced Logistics• Third-party logistics providers can manage the

supply chain and provide value-added services.• UPS• FedEx• United States Postal Service (USPS)

• In the C2C market, eBay has formed a partnership with Mailboxes Etc and iShip.• Pack and ship sold items• http://www.mbe.com/ambe/prpr_041299.html

• iShip eventually acquired by UPS and so has MBE • http://www.iship.com/


• A big problem for online retailers is the expense of delivering small quantities to homes and businesses. Often the recipient is not there to receive the product• 25% of deliveries require multiple delivery attempts.• 30% of packages are left on doorsteps, with possibilities for

theft.• Innovative firms are introducing solutions.

• Smart box.• Retail aggregator model: delivery at convenience stores or

service stations.• E-stops.• Order online for offline retail delivery.

The Last Mile Problem


Facilitating Functions: Market Research• Market research is a major function of the

distribution channel.• There are costs and benefits of Internet-based

market research.• Some information is free.• Employees can conduct research from their desks.• Internet-based information tends to be timelier.• Web-based information is in digital form.• E-marketers can receive detailed reports.


Facilitating Functions: Financing• Intermediaries want to make it easy for

customers to pay and to close the sale.• Credit card companies have formed Secure

Electronic Transactions (SET).• Legitimizes merchants and consumers.• Protects consumers’ credit card numbers.• Consumers have a maximum $50 liability for

purchases made with a stolen card.• Legal protection does not exist in all countries.


Distribution System• There are 3 ways to define the scope of the

channel as a system.• Distribution functions that are downstream from the

manufacturer to the consumer.• The supply chain, upstream from the manufacturer,

working backwards to raw materials.• Consider the supply chain, manufacturer and

distribution channel as an integrated system called the value chain or integrated logistics.


Supply Chain & Distribution Channel

Wholesaler

Wholesaler

Agent

Retailer 1

Retailer 2

Retailer 3

Farmer 1

Steelsupplier

Fabricsupplier

Foodsupplier

Partssupplier

Partssupplier

Farmer 2

Manufacturer orService Provider

Supply Chain

Manufacturer or

Service Provider

Distribution Channel


VALUE Chain (integrated logistics)

Wholesaler

Wholesaler

Agent

Retailer 1

Retailer 2

Retailer 3

Farmer 1

Steelsupplier

Fabricsupplier

Foodsupplier

Partssupplier

Partssupplier

Farmer 2


Supply Chain Management• Supply chain management (SCM) refers to the

coordination of the flow of material, information and finance.

• Key functions of supply chain management are continuous replenishment and build to order to eliminate inventory.

• Supply chain participants use enterprise resource planning (ERP) systems to manage inventory and processes.

• Goal • Increase inventory turns• Decrease working capital


• Channel management requires coordination, communication and control to avoid conflict among channel members.

• Electronic data interchange (EDI) is effective for establishing structural relationships among businesses.

• The goal is to create an Internet based, open system so that suppliers and buyers can integrate their systems.• Extensible Markup Language (XML) is the probable

technology for achieving the goal.

Channel Management and Power


Classifying Online Channel Members• Online intermediaries can be classified

according to their business model.• Content sponsorship• Direct selling• Infomediary• Intermediaries in the distribution channel


Content Sponsorship Model• Firms create web sites, attract traffic and sell

advertising.• All the major portals utilize this model:

• AOL• Yahoo!• MSN

• Content sponsorship is often used in combination with other models.• For example, newspapers charge fees for archived

articles.


Direct Selling Model• The manufacturer sells directly to the consumer

or business customer.• Has been successful in B2B and B2C markets.

• Digital products.• Perishable products such as flowers and fresh food.• Dell is (was!) the best example of direct selling on

the internet


Infomediaries• The infomediary aggregates and distributes

information.• http://www.edmunds.com/

• Market research firms are examples of infomediaries.• http://www.forrester.com/

• Some infomediaries compensate consumers for sharing demographic and psychographic information and receiving ads targeted to their interests.• Weatherbug• http://weather.weatherbug.com/


Intermediary Models• Three intermediary models are in common use

on the Internet:• Brokerage models• Agent models• Online retailing models


Brokerage Models• The Broker creates a market in which buyers

and sellers negotiate and complete transactions.• E*Trade and Ameritrade allow customers to place

trades online..• The B2B market has spawned brokerages.

• Converge is the leading exchange for global electronics. http://www.converge.com/

• Online auctions are available in the B2B, B2C and C2C markets.


• May represent sellers or buyers.• Agents that represent sellers:

• Selling agents• Manufacturers’ agents• Metamediaries• Virtual malls

• Agents that represent buyers:• Shopping agents• Reverse auctions• Buyer Cooperatives

Agent Models


• Online retailing is one of the most visible e-business models.

• Online merchants set up storefronts online.• Digital goods may be delivered over the Internet.• Physical goods may be shipped via logistic

providers.

Online Retailing Models


Distribution Channel Metrics• U.S. consumers spent $114 billion online, 5.4% of all

retail sales, during 2003.• This does not include the estimated 24% of brick-and-mortar

sales driven by consumer research on the Internet before visiting stores.

http://www.census.gov/mrts/www/data/html/08Q2.html


Distribution Channel Metrics • Besides revenue, B2C metrics may include:

• ROI.• Customer satisfaction levels.• Customer acquisition costs. (Avg of $82 per customer)

• B2B e-commerce was estimated at $624 billion in 2004. B2B metrics may include:• Time from order to delivery. • Order fill levels.• All about speed and fiscal efficiency

• US B2B eCommerce in 2005 > $1.3 trillion• ~ 25% of all B2B transactions• 94% of all ecommerce transactions

US Census Bureau 2006 report


2006 prentice hall elc 310 day 12. 2006 prentice hall agenda questions? assignment 3 due quiz 2 is...

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