fvdmerwe@pnp.co.za

20/07/2012 11:44 Slide 2

20/07/2012 11:44 Slide 3

Solution Manager at Pick n Pay

Solution Manager History

• Probably quite typical of most customers:

– Installed the base system

– Used primarily for patches and software downloads

– Setup Earlywatch reports

– Upgraded several times and tinkered with different functions unsuccessfully

Adoption Difficulties

• Solution Manager was seen as a Jack of all trades but master of none – A helpdesk but not a helpdesk

– Good for Projects but not a Project Management tool

– Great for monitoring SAP but limited otherwise

– etc.

• A difficult business case in a challenging business environment

• A lot of information available but not that easy to access

• Requires focussed effort and goals to unlock the value

What Changed?

• Large growth in SAP systems – 109 LPARs and instances to manage

– Landscape is far more complex and includes MI, EWM, IDW, SCM, CRM, Business Objects, BPC

• Large growth in data volumes – ERP is 20 Tb

– BI is 18 Tb

• Functionality in 7.1 is a step change improvement and provides several key benefits – End user experience monitoring

– CIO Dashboard and much greater visibility of information

– Extension of monitoring of the non-sap systems

Approach

• Used the Run SAP Assessment Service to determine the scope and priorities

• Engaged with a specialist implementation partner

• Focussed work packages that could deliver immediate value – Technical Monitoring and CIO Cockpit

– End User Experience Monitoring

– Business Process Monitoring

– Data Volume Management

– Custom Development Management Cockpit

• Identified future opportunities – Test Management

– CHARM

Approach Cont.

• Chose to do a fresh installation of 7.1 – Large amount of experimentation in the previous installations

– The SLD was running on the existing Solman installation

– Did not have confidence in the existing system

• Worked on the basis of a ‘First Output’ for each work package – Proved the functionality to our needs

– Further rollout would be done by the PnP team

First Outcomes

Technical Monitoring

Trends

20/07/2012 11:44 Slide 23

First Outcomes

Data Volume Management

Current ERP Growth (with archiving)

Data volume Management

• Rich drill down facilities

• Analysis of Data usage from multiple perspectives

• Assessment of space savings

• Analysis of archiving effectivness

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First Outcomes

Business Process Monitoring

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Business Process Operations Work Centre

In Conclusion

• 7.1 is a vast improvement on previous versions

• Standard functionality is and content is rich and useful

• The system is much easier to use and access to information is greatly improved

• New functionality and monitoring of non-sap systems is very promising

• It still takes focus, work and effort to achieve

success (as do all things)