A survey of 400 randomly selected registered voters in the City of Torrance is one way we “listen” to our community. Your feedback helps us to understand how you, our neighbors, perceive us and what we need to do to improve our relationship.

Neighbor to

NeighborA Community Newsletter Produced by the Torrance RefineryFall 2008

2008 Annual Torrance Survey We asked, and you told us…

4850

59 5963

58

6366

69

55

6366

71

48

28

2327

21 20 2119

21 22

2826

20

Oct-91 Aug-92 May-96 Apr-97 Jun-98 Dec-99 Dec-00 Mar-02 Dec-03 May-04 May-05 May-06 Jul-08

Favorable

Unfavorable

Q: Is your general impression of the (ExxonMobil) Refinery in Torrance favorable or unfavorable?

Seventy-one percent of respondents had a favorable view of the refinery. Although we are pleased with these high favorability ratings, we will examine why 20 percent had an unfavorable impression.

39

62 6264 64 63

65

47

8078 79 79

85

33

1210

13 12 1310 10 9 8 9

42

Oct-91 Aug-92 Mar-96 Apr-97 Apr-98 Dec-99 Dec-00 Mar-02 Nov-03 May-04 May-05 May-06 Jul-08

Safe (6 - 10)

Not safe (0 - 3)

Q: How would you rate the Torrance Refinery on safety?

Eighty-five percent of respondents believe that the Torrance Refinery is safe. This percentage is a positive reflection of our continued efforts to focus on safe operations for our community, our workers and our facility.

Refinery Ra�ngs [“10" is best] 2006 2008 Being prepared to respond to an emergency

7.6 8.1

Doing a good job of maintaining refinery equipment

7.2 7.5

Aler�ng the community in the event of a safety or environmental incident

7.1 7.5

Maintaining the refinery’s outside physical appearance

7.6 7.5

Being a good neighbor 7.3 7.5

Controlling noise 7.2 7.4

Responding quickly and sa�sfactorily to ques�ons or concerns

7.0 7.3

Keeping the community informed about opera�ons & safety performance

6.9 7.1

Doing a good job of listening to people in the community

6.9 7.0

Caring about the environment 6.0 6.8

Controlling pollu�on 5.7 6.4

Controlling odors 5.9 6.3

Q: How would you rate the refinery on the 12 specific areas listed below?

This year, ratings increased for every area, except one. The “maintaining the refinery’s outside physical appearance” category declined 0.1 point to 7.5. We are aware of our consistently lower ratings in “controlling odors” and “controlling pollution,” and it is our continual goal to operate safely and reliably to avoid harmful impact on the environment and our community.

Copy of xom_newsletter FINAL2b.i1 1 11/25/2008 2:04:26 PM

Vernon Tabirara - Torrance residenT

Q: Nowadays, you hear a lot about “green” buildings and more environmental awareness. What does ExxonMobil do in order to protect our environment?

A: Dear Vernon,

I assure you that ExxonMobil takes the challenge of environmental protection very seriously. Our environmental vision to “Protect Tomorrow, Today” reinforces the belief that how we achieve our results is every bit as important as the results themselves.

Last year, ExxonMobil invested $3.8 billion in environmental projects worldwide.

Our energy efficiency improvements have been at a rate two to three times faster than the industry average, and we achieved our best-ever energy-efficiency performance in our refining and chemicals businesses.

In the last four years, we have invested more than $1.5 billion in activities that improve energy efficiency and reduce emissions. We have reduced green house gas emissions by about five million metric tons — equivalent to removing about one million cars from U.S. roads. Additionally, as a founding sponsor of the Global Climate and Energy Project at Stanford University, we focus efforts on identifying advanced energy technologies that will help all of us reduce green house gas emissions.

Locally, the Torrance Refinery has significantly improved its environmental operation with upgrades, key equipment

replacements and comprehensive inspection and surveillance programs. While improvements are driven in part by local, state and federal regulatory requirements, we also consider community priorities. Safe and reliable operations to protect our community, our workers and our facilities is our priority.

Our refinery systems monitor and capture gases to be recycled and reused in our processes. The flare systems and upgraded tank roofs, as well as our state-mandated reformulated gasoline also help reduce emissions for cleaner South Bay air quality.

We recycle, reuse or regenerate approximately 92 percent of our waste, while we dispose the other eight percent through waste management. Special containers are located throughout the plant for recycling paper, cardboard, aluminum, glass, computer cartridges, batteries and scrap metal. We reuse and recycle approximately 40 percent of our water and we maintain a designated hazardous waste disposal area.

I encourage you to visit our Web site at exxonmobil.com or torrancerefinery.com to learn more about ExxonMobil’s exciting vehicle, fuels and exploration break-through technologies that lessen environmental impact.

I thank you for taking the time to write to me with this very important question. I hope that I have given you and our community a better understanding of ExxonMobil’s environmental commitment.

Name*: Daytime phone number**: ( )

Address**:

To submit your questions tear off this form and mail to:ExxonMobil • Public Affairs/Ask Max • 3700 West 190th Street • Torrance, CA 90509

* By submitting your name, you agree to be identified in Neighbor to Neighbor as the author of the question you submitted. Only questions submitted with name and contact information will be considered for publication.

**Addresses and phone numbers are required for verification and follow-up purposes and will not be published.

Street City Zip Code

Max Ocansey, Torrance Refinery M

anager

We want to hear from you. Please submit questions you have about the refinery.

Questions not printed in the newsletter will be addressed by direct mail or by phone. If you have an immediate concern, please contact

Public Affairs at (310) 212-1852.

Ask Max24-Hour

Neighborhood Hotline

(310) 505-3158

Neighbor to Neighbor 24-Hour Neighborhood Hotline (310) 505-3158 Fall 2008

Q

ExxonMobil is recruiting new members for the 2009-2010 Community Advisory Panel (CAP).

CAP meetings give ExxonMobil management the opportunity to have forthright discussions with Torrance neighbors about the refinery and address community concerns. It also gives community members an opportunity to provide feedback to improve our corporate citizenship.

Details:

• Two-year term

• One weekday every other month beginning February 2009 (date to be determined)

• 4:30 p.m to 6:30 p.m.

• Torrance (location to be announced)

• Eligible Members: Torrance residents or employees

Interested community members should contact Torrance Refinery Public Affairs office at (310) 212-1852 or email barbara.m.burgett@exxonmobil.com.

Community Advisory Panel

To Begin New Term

Copy of xom_newsletter FINAL2b.i2 2 11/25/2008 2:04:28 PM

During the next few months, major maintenance work will continue to generate increased activity in the refinery. As a refinery situated in the midst of a busy community, and producing nearly 10 percent of the gasoline refined in California, it is essential that we keep our equipment in top working condition so we can continue to operate safely and reliably. Furthermore, most of our units run 24 hours a day, seven days a week, so equipment wear-and-tear is inevitable. There are 21 major processing units in the Torrance refinery and they cannot all be serviced at the same time. We do major maintenance work on only a few of these units at any given time so the refinery can continue to make gasoline, and we are able to meet our contractual commitments. That’s why it sometimes seems like it is Turnaround Time again...and again!

Listed below are a few commonly asked questions about turnarounds:

How is a turnaround different from routine maintenance? A turnaround is usually planned years in advance and involves maintenance work being performed on two or more units simultaneously. Turnarounds also require more people, both employees as well as hired contractors, to perform the work. Unlike routine maintenance, any maintenance activity such as a turnaround that makes it necessary for us to shut down units requires that we work day and night to complete the turnaround in a timely manner. It is our belief that the faster

we complete the turnaround, the less we inconvenience our neighbors.

Does a turnaround mean extra traffic? Yes. More workers will mean more traffic, especially during shift changes, which occur between the hours of 6-8 a.m. and 6-8 p.m. We are coordinating with the Torrance Police Department to ensure adequate monitoring and control of potential traffic and safety issues. In addition, ExxonMobil will contract with off-duty police officers to provide traffic control during shift changes.

What about noise and light? While we do not expect increased noise levels specifically related to the turnaround, similar to any maintenance activity, close neighbors may hear occasional thumping or hammering sounds. Since this is a 24-hour activity, neighbors may also experience “flashing” or “flickering” lights, most likely from equipment caution signals.

What about increased odors? Preventing and eliminating odors is an ongoing commitment of the Torrance Refinery. During turnarounds, an Environmental Foreperson will patrol neighborhoods, monitoring for possible odors.

As always, if you smell, hear or see something unusual, please do not hesitate to call us on our 24-Hour Neighborhood Hotline – (310) 505-3158. To view a copy of our Turnaround Brochure, visit our Web site at torrancerefinery.com under the header “recent developments.”

Spotlight on Education

This summer, 50 students from across Los Angeles County, including four from Torrance, participated in science, technology, engineering and math activities at the ExxonMobil Bernard Harris Summer Science Camp.

The Bernard Harris Summer Science Camp was founded in 1994 by Bernard Harris, a veteran of two shuttle missions and the first African American to walk on the moon. The camp is designed to inspire students to pursue careers as future scientists, engineers, mathematicians, and maybe even astronauts. ExxonMobil began sponsoring the camp in 2006, and this year, provided $2 million to fund the program.

To learn more about the Bernard Harris Summer Science Camp, visit theharrisfoundation.org/programs/summersciencecamp.

Bernard Harris Summer Science Camp Encourages Middle School Youths To Shoot For The Stars

Turnaround Time...Again...And Again?

Neighbor to Neighbor 24-Hour Neighborhood Hotline (310) 505-3158 Fall 2008

Safe operations and minimizing community impact w

as a p

riorit

y fo

r the

mov

e

Astronaut Bernard Harris and campe

rs

Cam

pers test the Archimedes’ principle of

buo

yanc

y

After 14 months of planning and engineering involving dozens of ExxonMobil employees and more than 600 contract personnel, the Electrostatic Precipitator (ESP) clean air project is near completion. As discussed in previous issues of our community newsletter, the ESP project will help reduce particulate matter and ammonia emissions to benefit South Coast air quality.

The project team assembled two large fabricated modules earlier this year. In July, the first module, weighing 1,100 tons, was safely transported using rigging and a heavy-

duty hydraulic platform trailer from the pre-assembly area near 190th Street into the refinery.

The second module, weighing 1,600 tons, was moved in September.

The project’s final step of attaching the two ESP modules to the Fluid Catalytic Cracker Unit is currently underway. The project team remains committed to completing the project safely and with minimal impact to the community.

Once attached, the impressive dimensions of the unit and the various components will be

125 feet tall, 174 feet long and 85 feet wide.

Electrostatic Precipitator UpdateClean Air Project Nears Completion

Copy of xom_newsletter FINAL2b.i3 3 11/25/2008 2:04:32 PM

In August, the refinery once again opened its gates to the Torrance community as it hosted its bi-annual Open House in celebration of ExxonMobil’s 125th Anniversary.

Visitors viewed an ExxonMobil historical video and took a refinery tour before entering the park to see a timeline display that traced the evolution of ExxonMobil and the Torrance Refinery. The display was enhanced by a remarkable, original collection of company memorabilia provided by retiree Chris Roberts.

Open House was a wonderful relationship-building opportunity as neighbors were encouraged to visit the interactive refinery booths and meet employees to learn more about ExxonMobil and our refinery operations. Employees shared pride in their profession and explained the refinery’s complex operations in straight-forward terms. The educational yet interactive refinery booths demonstrated all facets of operations, featured environmental projects such as the highly visible Electrostatic Precipitator project and emphasized the importance of safe and reliable operations.

In addition to the educational aspect of the day, fun activities like the Sea Lab’s marine life touch tank, face painting and rides on a model tanker truck kept

kids entertained. A bingo game helped to communicate our community outreach

programs — and who doesn’t love bingo!

A major highlight of the event was the participation of 18 local nonprofits and community organizations. Community partners, such as the Torrance Education Foundation,

Torrance Police and Fire Departments, Madrona Marsh, and the Salvation

Army, hosted booths to increase their visibility and promote the meaningful services

they provide to the South Bay region.

Through the years, Open House attendance has grown from approximately 500 visitors to the planned 2,000 guests this year. The event received such an overwhelming response that by noon, more than

the anticipated number of guests had been admitted and the park and parking lots were at full capacity.

Safety concerns of overcrowding, and the fact that we could not accommodate any

more visitors comfortably, forced us to reluctantly make the difficult decision to not admit any more guests beyond capacity. Unfortunately, our actions disappointed some community members who were turned away at the entrance, and for that, we sincerely

apologize. Planning is already underway to avoid this situation in the future.

Neighbor to Neighbor Fall 2008

Open House 2008

Refinery Highlights Operations and Community Partnerships

Neighbor to Neighbor is published periodically as a community service by the ExxonMobil TorranceRefinery, 3700 West 190th Street, Torrance, CA 90509-2929. Refinery Manager Max Ocansey,

Public Affairs Manager Carolin A. Keith, Public Affairs Advisors Barbara Burgett and Aarti Ramachandran,and Public Affairs Assistant Melba Duarte, (310) 212-1852.

This summer, ExxonMobil launched a series of new corporate advertisements designed to increase awareness of the complexity of today’s global energy challenges.

As a leader in technology, ExxonMobil has a good story to tell. The ads feature ExxonMobil employees describing in their own words how ExxonMobil uses the technology it has developed, or is developing, to meet the world’s growing energy demands while protecting the environment.

The ads, which were broadcast during the Summer Olympics and highlighted at the refinery’s Open House event in August, are also being broadcast on television networks ABC, NBC and CNN. The print component appears in leading publications such as The Wall Street Journal and USA Today, and electronic billboard versions are on display in several major airports. To see the ads in their entirety, visit the ExxonMobil Web site at media.exxonmobil.com.

“Every day, the world needs more energy.We’re continually finding ways to produce and use that energy more efficiently, and this is helping reduce emissions from our facilities around the world.”

Sherri Stuewer, Vice PresidentSafety, Health and Environment

“Science and technology are critical tosolving these energy challenges. That’swhy we have more than 14,000 scientistsand engineers — about 1,400 with PhDs — working on them every day.”

Jimmie James, Engineer

It lights our homes. Fuels our transportation. Powers our industries. Energy plays a crucial role in driving our economy and raising living standards around the world. But as populations and economies continue to grow, energy use is rising, and so are greenhouse gas emissions. So there’s a dual challenge: provide the increasing amounts of energy the world needs to prosper and reduce poverty, but do it in ways that lessen our environmental impact.

It’s a global challenge with no single solution. Everyone has a role to play —industry, governments, individuals.Every practical option must beexplored, and thoughtful solutionsand technologies have to be found.

The story continues atexxonmobil.com

provide energy.protect the environment.a dual challenge for all of us.

the global energy challenge

Today

energy & environment:a dual challenge

Mon. 6/2

one of the world’sgreat challenges

Wed. 6/4 Thurs. 6/5

energy efficiency:cleaner energy

Fri. 6/6

seeking tomorrow’s energy solutions

securing energysupplies for tomorrow

more energy. fewer emissions.moving forward meansdelivering them both.

the global energy challenge

Tues. 6/3

energy & environment:a dual challenge

Mon. 6/2

one of the world’sgreat challenges

Wed. 6/4

securing energysupplies for tomorrow

Today

seeking tomorrow’s energy solutions

Thurs. 6/5

energy efficiency:cleaner energy

“We’re working to take today’s liquid fuels, such as gasoline, and convert them to hydrogen on board the car itself. We could improve fuel economy by 80% and reduce CO2 emissions by 45%.”

Kenneth Lee, Engineer

“We’re looking at ways to capture CO2 and store it safely underground. This work could lead to large-scale application of carbon capture and storage technologies in the future, with significantly reduced greenhouse gas emissions.”

Karen Tyrone, Engineer

To meet tomorrow’s energy challenges, we have more than 14,000 scientists and engineers working on all kinds of solutions: from bringing on new energy supplies that could help put downward pressure on prices to discovering new and better ways to find and supply energy, and from improving vehicle fuel economy to enabling hybrid and electric vehicles.

And we’re not working on this alone. We’re partnering with some of the world’s leading science-based institutions. One example is our sponsorship of the Global Climate and Energy Project at Stanford University, which now involves top research institutions in the U.S., Europe and Asia-Pacific. The goal? To develop technologies that meet the energy needs of future generations, but with dramatically lower CO2 emissions. An enormous challenge that will require an equally enormous and highly concerted effort. One that we’re working on every day.

The story continues atexxonmobil.com

ExxonM

obil retiree Chris Roberts and his co

llect

ion

of m

emor

abilia

Visitors tour the re

fi ner

y

Open House had something for eve

ryone

New Campaign Tackles Serious Energy IssuesEmployees Featured in New Series of Technology-Themed Advertisements

Copy of xom_newsletter FINAL2b.i4 4 11/25/2008 2:04:40 PM