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1 © Copyright 2008 EMC Corporation. All rights reserved.

Network-Aware Service Management

EMC and Microsoft

Michael WoduscheggChannel and Alliance Manager EMEA [email protected]




The Situation Today

Need for Network Aware Service

ManagementNeed to manage & monitor end-to-end ITservices to meet service levels and ensureviability of critical business services andapplications

– Web services and composite applications have pushedforward this need

– IT Services increasingly span servers, applications, Webservices, clients, and the network

Current StateUsing a wide variety of toolkits made up ofmany different products including homegrowncode and products from various vendors,results in:

– Inability to manage and see the entire IT service – Multiple user interfaces and manual processes that are hard

to use and don’t scale – Increased costs and complexity – Time wasting chasing erroneous and useless alert data

2




Today’s IT Infrastructure Challenges

Reducing data center and server

infrastructure’s total cost of ownership

Ensuring availability of critical businessservices and applications without addingstaff

Managing complex and changinginfrastructure and networks

Diagnosing root cause of performance oravailability issues

Satisfying increased business/end-userdemands

Solution: network-aware service management

3




Microsoft System Center Operations Manager

End-to-end IT service managementsolution

Deep integration with applications,servers, web services, and clients

Rich, customizable reportingcapabilities

Component of the System CenterServer Management Suite

However, lacks in depth networkawareness and automated root-causecapabilities

4




Network Management from EMC Smarts

IP Availability Manager

Auto-discovers network entities andrelationships

Automates real-time root cause analysis ofcritical network connectivity problems

Calculates impact of problems on related

infrastructure elements

Adapts automatically as the networkchanges

Service Assurance Manager

Integrates and correlates managementinformation from any source across networks

Imports topology and event information fromthe underlying managed domains andinterprets root cause problems

Cornerstone of integration for all EMC Smarts

analysis modules




Common Information Model

EMC Smarts Products: Automated Intelligence Building Blocks

EMC Smarts Infrastructure ManagementProducts

Incident Management Discovery andModeling

Automated Analysis & Root Cause

EMC Service Assurance & IPManagement Suites

Storage Resource ManagementDiscovery, Monitoring,

Reporting, Provisioning

EMC Storage InsightEMC ControlCenter

EMC Smarts Solutions: Automating Data Center Operations

Tiered Storage

Management

Data Center

Consolidation

Next Generation

Networks (NGN)

Service Delivery




EMC Smarts Service Assurance Manager

Integrates and correlates management information fromany source across networks, systems, applications, &business

– Including topology, polled data, events, and authentic problems™

– Single point of integration for all EMC Smarts analysis modules

– Provides domain specific details of the individual analysis modules

Presents business affecting root cause problems acrossdomains in context to topology

– Root Cause Analysis – Multi-technology & multi-vendor topologies




EMC Storage Insight for Availability

Automates root causeanalysis across storageand network domains

Diagnoses problems

for SAN components – Symmetrix, CLARiiON, Fibre

Switches, Host Bus Adapters(HBAs)

Relates problems tobusiness service levels

Integrates with EMCControlCenter and otherthird-party solutions

Storage Domain

Root Cause

Event

Event

Event

Network Domain

IP

Impact

Impact




EMC Smarts VoIP Manager

Identifies root cause

of VoIP problems –Application,

network or both

Determines the impactof failures

–Builds a topologyof elementrelationships

–Correlates end-user experience toroot cause

Provides details topinpoint, prioritize andresolve serviceproblems

Automaticallydiscovers networkchanges and theireffect

Can import eventsfrom othermanagement systems

PublicInternet

Storage Tier

TV2Client

DSLModem

TV

Household

AccessNetwork

DServer TerminalServer

ClientGateway

PrivateNetwork

ApplicationServer

Application

Tier

Client-facing Tier

OSS/BSSGateway

DomainController

Subscriber andSystem Store

VOD Server

PrivateNetwork

PrivateNetwork

TV2 Server UI

SNMPMonitor

OSS/BSS

Operations and Management

PublicInternet

Live

Acquisition

Acquisition System

VODImporter


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An Integrated Network Aware Service ManagementSolution

Broadens managementcapabilities

– Advanced network discovery – Root-cause analysis

Integrates seamlessly – EMC Smarts Package plugs into

Microsoft Operations Manager 2007 viaadapter software

Extends visibility to entireservice chain

– Servers, applications, Web services,

clients, and networks

Provides flexiblemanagement

– View root-cause information from eitherMicrosoft console or EMC Smartsconsole

EMC and Microsoft for complete Network-Aware Service Management



How does it work?

EMC Smarts

Console/Dashboard

Microsoft System CenterOpsMgr 2007

Microsoft System Center

OpsMgr 2007 Console

Routers StorageServers

IDSFirewallsSwitches

TelephonyOptical

ATM/FRInterfaces/Ports Network Connections

EMC SmartsIP Availability Manager

Discovers, Monitors, Analyzes

EMC Smarts Adapter for OpsMgr 2007

EMC forwards network root cause alertsand feeds topology view

Bi-directional event states andcustom fields between console

EMC Smarts ServiceAssurance Manager

Abstracts, Impacts, Consolidates

EMC Smarts Syslogs andtrap adapters

Other 3rd

party sourceof events

A p p s / S y s t e m s



…as well as open up a network topology view of

the environment

Topology view of EMC IP

Network Devices



…as well as see how that problem switch is

affecting IT service levels!

IT service mgmt

including the network!



Network Aware Service Management Scenario

Root cause problem sent

to Operations Manager

Symptoms

Business Impacts



An EMC Smarts router goes down, the alert getspopulated into Operations Manager



EMC Smarts identifies a root cause problem ona Switch Interface



EMC Smarts operator can perform a show Map to viewnotification in context of the network topology

The SAM Global Console map view shows thenotifications in context of a network topology



The EMC adapter sends the Smarts notificationinto Operations Manager

The Operators looks at the detail in OperationsManager and can take corrective action on the

root cause network failure

Root cause alerts - no need for sorting and filteringthrough numerous alert messages, and chasing after

the wrong problems



The Ops Mgr console is populated with networkdevices as well as receives the network alerts

Root cause identified by EMC

Network devicespopulated by EMC



The associated alert in Operations Manager getsacknowledged with the Smarts operator’s name



The Operations Manager operator’s can now enter more information into CustomFields detailing how thisalert is affecting a critical LOB app



Bidirectional Synchronization at work

The Smarts NotificationProperties UserDefinedField gets updatedthough the bidirectionalsynchronization so thatthe Smarts Operatorcan get that switchfixed ASAP!



How the integrated solution from EMC andMicrosoft is unique

1. Ease of use – Best-of-breed systems and network mgmt combined in an easy to usefamiliar user interface

2. Open Standards – Built on Common Information Models, WS-Management and the Service

Modeling Language

3. Newest Technologies – Based on EMC’s “No Rules Writing” codebook correlation technology

– Uses Microsoft best practice knowledge of applications, servers, and ITservices

2510/2/2008



Our Partnership around Network-Aware ServiceManagement Continues

Network Discovery

Model-Based Management

Cross-Domain Behavior Automation

Routers StorageServers

IDSFirewallsSwitches

TelephonyOpticalATM/FR

Interfaces/Ports Network ConnectionsMPLS

Automated Analysis & Root Cause

EMC delivers an adapter and MPfor Operations Manager 2007sending Smarts root cause alertsand enabling 2-way resolutionsynchronization

Microsoft & EMC arecollaborating on a common set ofcross-domain behavior modelsfor networking and storage.

Microsoft has licensed EMC’snetwork discovery for a futureversion of System CenterOperations Manager

S f B fi f h I d EMC |

http://www.emc.com/index.jsp



Summary of Benefits of the Integrated EMC |Microsoft Solution

Complete end-to-end service management – Addition of Network Aware Service Management fills blind-spot

Quick isolation of the cause of service performanceand availability issues

– Across application, server, client or network infrastructure

Adds network visibility without adding staff &complexity

– Focus on the root cause network problem versus the noise

Improves cross-domain analysis and extensibility

within the Operations Manager environment – Ongoing co-development of new cross-domain behavioral models

2008 emc template white internal use title 24 point arial regular - c.shea

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