2010-2011 wss policies procedures

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    Winter Sports SchoolPolicies & Procedures

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    Welcome to Mountain Highs Winter Sports School 2010-20-11 Season!

    We are excited to have you join us as a member of our Winter Sports School family and I wouldlike to welcome you to our staff! This year marks over 70 years of organized winter sports

    instruction here at the resort, which is unbelievable considering we are in a sunny southernCalifornia. Natural snow, along with our first class snow making, allowed us to be the first resort toopen for 14 years in a row. I hope that you will take advantage of this exciting opportunity to bethe best that you can be and enjoy of all the benefits that the mountain has to offer. Thebackground views of the beautiful natural scenery and friends that you will meet are just a fewexamples of what you will experience as you enter a snow sports lifestyle.

    I sincerely hope that you have the time of your life as an employee of Mountain High! It amazesme that we can be so versatile and come from all walks of life but enjoy the same passion for asport. Go explore and enjoy each of our three resorts; the West Resort is the most popular andknown for the fault line, a snowboarders dream full of playground toys! East Resort is a skiers

    delight with a grand mile of pure snow top to bottom. North Resort, with the original history of oldcabins and lifts, lets you feel like you went back in time with Huck Finn; our tubing park just addsanother adventure to the mix. When the snow flies, friendships develop and lifestyles are born inwinter sports school. You can achieve success in becoming a professional in the best sport ofwinter as a team member of Mountain High winter sports school.

    Please take time to read this policies and procedures handbook. As a member of the WinterSports School you will find it useful in answering many of your questions and it will guide you asyou become a professional instructor. It will help you understand policies, procedures, safety andrisk management, as it relates to the resort.

    I look forward to working alongside you as we move into what is sure to be our best season yet. Ihope you are as proud as we are to be part of a team of instructors that enjoy helping the firsttimer student become a life time enthusiast here at Mountain High Resort. I hope that you willtake a personal hand in helping our guests have an exceptional mountain experience and openthe doors for a new snow sport adventure. Be safe, set an example of professionalism, and bethe best you can be!!

    Thank you for being here and have a wonderful winter.

    Ski ya on the slopes!!!!

    Ingrid Heinig

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    Winter Sports School Manager

    Welcome to Mountain Highs Winter Sports School 2010-20-11 Season! ..........................................2

    SECTION I ~ POLICIES .......................................................................................................................4

    Locker Rooms .........................................................................................................................................4

    Uniforms ..................................................................................................................................................5

    SECTION II ~ SERVICE GUIDELINES .............................................................................................7

    SECTION III ~ Lessons, Shifts & Schedule Options ......................................................................... 10

    SECTION IV ~ WSS Instructors Pay Scales ..................................................................................... 16

    SECTION V ~ Training ....................................................................................................................... 18

    Defining Voluntary & Mandatory, and Free Style Terrain Training ................................................ 18

    SECTION VI ~ Lost Student or Guest .................................................................................................21

    Injured Student (or Guest) ................................................................................................................... 22

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    GENERAL INFORMATION

    Winter Sports School (WSS) Instructors represent the model of skiing/snowboarding for bothguests and coworkers, and are expected to comply with all school and mountain policies andprocedures. Instructors offer assistance to resort guests (internal and external), help enforce

    company safety regulations, and perform various duties and tasks, as assigned.

    SECTION I ~ POLICIES

    Locker Rooms

    It is important to be considerate of other employees in respect to their space, beliefs andbelongings. Locker rooms are provided for the convenience of the instructors and should beregarded as a privilege. All instructors will abide by the following locker room etiquette:

    ONLY INSTRUCTORS MAY ENTER THE LOCKER ROOM Any employeeabusing this policy may lose locker room privileges

    Instructors will take responsibility for the security of the locker rooms; storage ofequipment and belongings is at the risk of the instructor

    Do not give the locker room door combination to anyone

    Instructors are responsible for keeping the locker room and kitchen clean

    Instructors are encouraged to mark their personal equipment with their name for

    identification

    Borrowing other instructors possessions without their permission is forbidden

    Moral and ethical conduct will be of the highest standard

    Lewd or offensive behavior in the locker room will not be tolerated

    Negative comments concerning WSS Policies, Management or co-workers, otherResort departments and/or their personnel, is not acceptable

    Instructors will keep undergarments on while dressing and undressing

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    Uniforms

    UNIFORMS MAY ONLY BE WORN WHILE WORKING, TEACHING, LOWER-MOUNTAIN STAFF TRAINING, OR ANY GUEST SERVICE PROJECT ASSIGNEDBY A SUPERVISOR DURING THEIR SHIFT.

    IF YOU ARE NOT ASSIGNED A CLASS AT THE LINE UP AREA, AND HAVE THEOPPORTUNITY TO SKI OR RIDE, YOU MUST CHANGE INTO YOUR OWNJACKET, AS YOU ARE CONSIDERED NOT WORKING, AND THEREFORE OFFTHE CLOCK AT THAT TIME.

    Issued uniform pieces are the property of WSS. They are only to be worn during workinghours. It is the responsibility of each employee to return clean uniform pieces in a timelymanner on separation of employment.

    While wearing a WSS uniform all instructors will adhere to the following standards:

    Personal appearance guidelines must adhere to Mountain High standards

    Uniforms must be clean, non-faded & worn only while working at Mt. High

    Pants color for all uniforms is black and must be worn at the natural waistline

    Your Employee ID/Nametag must be visible at all times

    Certification pins may be worn on the jacket

    The official shirts for WSS are either a white, grey, or black long sleeved collared polo,or a short sleeved white polo with a Mountain High Logo. A white, grey, or black turtleneck

    is also acceptable

    Music devices and/or headsets must not be used while in uniform

    Cell phones are not allowed for personal use, by employees, during classes and arenot a time piece.

    Instructors must have a watch

    Helmets, goggles, gloves, and other accessories should complement the uniform

    Helmets may be any color, but stickers are limited to Mountain High, ski/snowboardmanufacturers, or personal sponsors

    Knee, back braces and camelbacks may be worn underneath uniform attire

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    WSS Management has final approval on all of above

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    SECTION II ~ SERVICE GUIDELINES

    Basic Courtesies

    Accept all assignments/levels willingly

    Consistently display an enthusiastic and positive attitude

    Be flexible and willing to teach any lesson regardless the weather or conditions

    Interact positively with other instructors, supervisors, managers, or employeesin other departments

    Take responsibility for guest feedback

    Help and support supervisors

    Voice concerns in a constructive manner

    Be knowledgeable in regards to all Mountain High Resorts products andservices

    Demonstrate professionalism by contributing ideas, giving and receivingfeedback, and being motivated to help when and where needed

    Be a team player!

    Share terrain and hill space and know what is happening around you

    Contribute to a brighter work environment in the locker room and at line-up

    Know and understand your pay system and keep a record of your daily classesand duties

    Communication

    Stay informed

    WSS emails are sent to each instructor and you are responsible for their content.

    WSS emails are also posted on the Winter Sports School Websitehttp://mhwintersportsschool.blogspot.com/

    Communicate questions or concerns to your immediate Supervisor

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    http://mhwintersportsschool.blogspot.com/http://mhwintersportsschool.blogspot.com/
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    Punctuality

    Know your schedule

    Arrive at work ready to teach

    Be on time ~ Repeated tardiness is unacceptable

    Demonstrate efficient time management

    Start and stop all lessons on time

    Maintain a positive attitude and emotional well-being

    Positive Growth

    Complete all mandatory training

    Consider participation in our voluntary PSIA/AASI Certification

    Take initiative to test and try new equipment training tools

    Keep current of new ski and riding equipment developments

    Be proactive in seeking training from experienced instructors

    Meal Break Options

    All shifts over 6 hours in length will require employees to take a 30-minute unpaidmeal break at 5 hours unless their shift ends prior to the beginning of the 6 th hour

    Any employee who requests a schedule where their shifts are always less than 6-hours may request an option for a meal break waiver, which must be signed and dated byemployee and management, and may be rescinded at any time by the employee

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    WSS Product Defined

    A WSS Productis a service provided by Mountain High Resort, to both our internal and externalguests.

    These include:

    Group Lessons

    Private Lessons

    Team Mountain High, including Coach

    Upper-Mountain voluntary PSIA/AASI Clinics, including Clinician and Participants

    Lower-Mountain mandatory instructor Clinics, including Clinician and Participants

    New Hire Clinics, including Clinician and Participants

    Supervisors and Managers

    Any Winter Sports School Product may use the School Line

    Chairlift Etiquette for School Line by WSS Staff

    All WSS staff using the school line must follow the specific instruction of the lift lineattendant

    Private or Group Lessons are allowed to cut lines Expect to merge with the general public at all times

    Chairlift Procedures

    Ensure all guests are acquainted with proper lift usage techniques

    Establish lift load and unloading procedures

    Emphasize lift safety, organize and control class while in lift lines

    Make every attempt to ride with students needing special assistance

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    SECTION III ~ Lessons, Shifts & Schedule Options

    BEFORE REQUESTING SHIFTS, SEE MEAL BREAK ON PAGE 6

    ~ All Advanced Lessons are held at 10:00am & 1:00pm ~

    Group lessons (1-hour 45 minutes) are the primary focus of Mountain High WSS. As such:

    Class sizes will vary according to the number of guests visiting the resort

    Instructors will take a 10 minute break between classes

    Instructors report back to the Line Supervisor no later than five minutes prior to thehour

    Instructors will report back for further instruction, at the end of each assignment, untilthe end of their shift

    Any instructor not reporting back after their shift will NOT get credit for that day

    East Resort:

    Weekends & Holidays:

    11:00am & 1:00pm

    West Resort:

    Midweek:

    10:00am, 11:00am & 1:00pm

    Night School:

    5:00pm (Instructors report at 4pm to cover possible Private Lessons)

    Weekends & Holidays:

    9:00am, 10:00am, 11:00am, 1:00pm & 2:00pm

    MDSSA (Midweek School Snowsports Adventure):

    3:00pm & 4:00pm (occasional exception at 1pm & 5pm)

    ASSA (After School Snowsports Adventure):

    5:00pm Tue Fri; extra class held at 6:00pm on Friday

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    Shift Options

    Instructors will report to their supervisor 15 minutes before the scheduled shift starts, inuniform, with their equipment ready to work. Tardiness is unacceptable.

    BEFORE REQUESTING SHIFTS, SEE MEAL BREAK ON PAGE 6

    The following shifts will meet an instructors requirement for one scheduled day:

    WEEKDAY SHIFT: Instructors are expected to request a 6-hour shift

    WEEKEND SHIFT: Instructors are expected to request a 6-hour shift

    NIGHT SHIFT: Instructors are expected to request a minimum 3-hour shift (4pm-7pm)

    ASSA (After School Snowsports Adventure): Instructors are expected to request a minimum2-hour shift (6pm-8pm) and are expected to cover private lessons at 4pm

    MDSSA (Midweek School Snowsports Adventure):

    MDSSA will continue this season. Midweek instructors will be expected to participate tomeet the demands of the school group numbers

    BLUE ANGELS: Instructors will be expected to request a minimum 8-hour shift (8am - 4pm)Saturdays Jan. Mar. (not on Presidents Weekend ~ Makeup day, Mar.)

    TEAM MOUNTAIN HIGH: Instructors will be expected to request a minimum 7-hour shift(8am3pm)

    ADP (Adaptive): Instructors will be expected to request a minimum 6-hour shift (9:30am-3:30pm)

    SUPERVISORY STAFF:

    DAYSHIFT : 8:00am4;30pm

    NIGHTSHIFT : 4pm7pm

    ASSA : 5pm8pm

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    Schedule Commitment & Benefit Options

    In addition to Mountain High Benefits & Privileges offered to mountain-wide employees, perthe Employee Manual, WSS employees are offered the following benefits, based on theirschedule commitment. To qualify for benefits, instructors must attend WSS & ResortOrientations, as well as complete annual mandatory training 2010/2011:

    MINIMUM 5-DAY PER WEEK COMMITMENT (based on availability ~ a commitment form willbe signed by the employee.):

    Free Season Pass and locker room privileges

    Two (2) complimentary day passes per month

    MINIMUM 6-DAY PER MONTH COMMITMENT:

    Free Season Pass and locker room privileges

    One (1) complimentary day pass per month

    MINIMUM 4-DAY PER MONTH COMMITMENT (limited availability ~arrangement mustbe made before season begins with Winter Sports Director):

    Free Season Pass and locker room privilege

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    PART-TIME COLLEGE/ HOLIDAY COMMITMENT (MINIMUM 6-DAY COMMITMENT):

    Minimum 6 days during Christmas break, and either/both Christmas & New Years

    Free Season Pass and locker room privileges

    One (1) free complimentary day pass

    PART-TIME BLUE ANGELS:

    One day mandatory Blue Angel training

    Minimum five (5) Saturday Blue Angel Commitment

    Free Season Pass and locker room privileges

    One (1) complimentary day pass

    *Complimentary day pass means one 8-hour or two 4-hour passes

    Commitment Basics

    Instructors may work more than their minimum commitment, if schedule allows

    Any exceptions to this policy must be approved by WSS Manager

    Teaching Basics

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    All lessons will be taught according to Mountain High WSS teaching progressions

    Be aware of your students comfort and fatigue levels throughout the lesson

    Make run choices based on the comfort level of your students

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    Scheduling

    The number of instructors needed for each shift is predetermined by WSS Management toprovide adequate staffing levels to accommodate guest levels based upon anticipatedweather, historical data, peak weekends, holidays and group sales.

    ScheduleSourcehttp://wssschedule.blogspot.com/

    WSS uses ScheduleSource, an online software program that allows instructors Internet

    access, to request their own shifts. Through ScheduleSource, schedules will becomeavailable for shift selection the 1st day of each month, for the following month.

    The instructor logs on to the system and claims the shifts they are available to work Instructors may go to the online swap board to place their shift back on the swap

    board to be claimed by another employee, the instructor is still responsible for theshift until claimed by another instructor

    Recommended

    Take the tutorial on ScheduleSource via WSS Website

    Schedule Change Policies

    All requests for schedule shift changes are to be submitted for approval at least 72 hours

    in advance

    In order to not jeopardize benefits, instructors are expected to work the minimum numberof shifts that they committed to work on their commitment form

    Failure to comply with WSS schedule change policy will result in Managementrescheduling an instructors missed days at their discretion

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    SECTION IV ~ WSS Instructors Pay Scales

    Asterisk (*) by wages denotes optional base pay incentives outlined below

    WSS Base Pay is based on Documented Instructor Levels, Accreditation, Certification, & On-HillTeaching Hours. Instructors must show current PSIA/AASI card in order to receive pay scale

    All Levels except Cadet, may earn an additional $.50 per hour in base pay, up to Pay Cap.

    *Base Pay Incentives (yes, they are cumulative):

    Membership in PSIA/AASI (Entry Level specific)

    Each 50 hours of documented on-hill teaching

    Documented experience teaching children Park and Pipe Accreditation

    Childrens Accreditation

    Adaptive Accreditation

    Senior Accreditation

    Double Certification Crossover

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    Cadets: ages 16-17no teaching - assist only

    no pay adjustments$8.00

    Entry Level$9.00*

    Pay Cap $15.00

    PSIA/AASI Level I$11.00*

    Pay Cap $20.00

    USSA Level 100 &PSIA/AASI Level II

    $13.00*Pay Cap $22.00

    Level 2 ExaminerAdditional 1:00 per hour

    USSA Level 200 &PSIA/AASI Level III

    $15.00*Pay Cap $25.00

    Examiner$16.00*

    Pay Cap $26.00

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    Any Instructor may advance to the next category during the current season if they pass aPSIA/AASI certification/accreditation exam. Pay increases will be effective upon notification fromthe qualifying organization.

    During requested shifts, and when not teaching on-hill classes, all WSS employees are to

    check with Supervisors for miscellaneous work assignments, which may fall outside thescope of instructing, but will be paid at employees base rate.

    Private Lessons & Pay Scale

    Any Assigned Private upgraded to another private, becomes a Requested Private

    The Line Supervisors will assign private lessons, unless the guest requests a specificinstructor. Every attempt will be made to provide the guest with the requested instructor, butthe needs of the group lesson take priority.

    Private lessons are 1-hour to 3-hours in duration

    Private lessons may contain one to four guests and in special cases five

    A 2-hour Family Private is taught by Certified Instructors at Request Private pay

    Upper-Level Freestyle Privates are taught by Certified Instructors

    Assigned Private Lesson pay:

    .....................All assigned private lessons are paid at instructors current base wage

    Requested Private Lesson pay:

    ............................................................1 - 2 Guests: $25.00 + Base wage per hour

    ...........................................................3 4 Guests: $35.00 + Base wage per hour

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    SECTION V ~ Training

    Defining Voluntary & Mandatory, and Free Style Terrain Training

    The Mountain High Resort WSS training program consists of two categories:

    PSIA/AASI Certification Voluntary Training (Unpaid, except Clinicians)

    Instructor Mandatory Clinic Training (paid at current State minimum wage)

    Voluntary Certification Training

    PSIA/AASI Certification training will be offered starting in January. This training is designed tohelp the instructor prepare for professional certification examinations and to enhance teachingskills and personal development.

    This training is strictly voluntary and as such, is not paid training or covered under Workers

    Compensation. All information pertaining to certification training will be announced. Trainingschedules and information will be posted in the locker rooms and on the Winter Sports Schoolwebsite: http://mhwintersportsschool.blogspot.com/

    A Voluntary Clinic card will be signed by Certification participants, that they understandparticipation is strictly voluntary, understand they are not paid, and thus not covered underWorkers Compensation.

    All instructors, supervisors, and/or employees of WSS, are held to these same requirements.

    Upper-Mountain Clinics:

    ..............................................................These are voluntary PSIA/AASI unpaid clinics

    ...................................................................................... Usually scheduled in advanced

    ................................................................................ Only the paid clinician is in uniform

    ........................................................................................................ Allowed on all chairs

    ..............................................................................Use chairs 5 & 6 whenever possible

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    Freestyle Terrain Training

    PSIA/AASI and USASA have specialized programs to prepare instructors and coaches.PSIA/AASI has produced a Park and Pipe Instructors Guide to address issues specific to theFreestyle Terrain experience.

    The resort has gone to great lengths to educate our guests in respect to the hazards

    associated with the use of these terrain features.

    Instructors are required to adhere to the policy set forth that they are not to take a classthrough the resorts Terrain Park before they have Terrain Park clearance and havecompleted Park and Pipe Training and have a current PSIA/AASI freestyle Certification.

    Absolutely no instructor can be free riding while in uniform in the Park or on any TerrainFeature.

    Freestyle students are required to wear a helmet.

    Definition of Workers Compensation Law; 3352(f)

    Any person employed by a ski lift operator to work at a snow ski area who is relieved of andnot performing any prescribed duties, while participating in recreational activities on his or herown initiative.

    Mandatory Lower Mountain Clinic Training

    Every WSS instructor is required to attend a minimum number of training hours in a resort-held Clinic (see WSS Clinic Criteria, below). Training hours are paid at State of Californiaminimum wage ($8.00 per hour as of 01/01/2008).

    Returning Instructors & New Hires with documented teaching experience or PSIA/AASI

    accreditation: Five (5) hours of Lower Mountain Clinic training

    Entry Level instructors: Thirty (30) hours of Lower Mountain Clinic training

    The training curriculum will address topics such as Policies and Procedures, Guest Relations,Terrain Parks, Teaching and Learning Theory and other relevant material.

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    WSS Clinic Criteria

    All morning clinics must wait at least 5 minutes after the first general public loads

    A WSS Director/Manager will communicate with the Lift Operations Manager/Supervisor whenscheduled clinics are posted.

    Lower-Mountain Clinics:

    ...............................................................................................Allowed on chairs 1, 2 & 3

    .....................................................All participants must be in uniform and a name tag

    Documented Criteria:

    ........................................................................................................Level I Progression

    ................................................................................................................ Demonstrations

    .................................................................................................... Skier or Rider Analysis

    ................................................................................................................. Class Handling

    ......................................................................................................... Chairlift Procedures

    ................................................................................Responsibility Code or Smart Style

    ............................................................... Two (2) audits, or shadowing two (2) classes

    ......................................... One (1) reverse shadow with certified instructor observing

    .........................................Class Wrap Up ~ Marketing (up-selling to the next lesson)

    ................................................ Level I Clearance Test: This person can now teach!

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    SECTION VI ~ Lost Student or Guest

    At the beginning of a lesson, instructors will set a meeting place, as a precaution, in the eventthat someone becomes separated from the class. Giving specific instructions to your class,

    and checking for understanding, should help minimize students becoming lost.

    Verify the student is lost & then notify a supervisor immediately, provide:

    Student information & description

    .......................................Location and time of last sighting

    .............Possible routes or runs lost student might take

    ..............Location of class emergency meeting place

    .............Where the class will be continuing the lesson

    Keep the rest of the class together, teaching in the same vicinity

    Do not leave your class in an attempt to locate a lost student

    Check with other classes in the same vicinity

    Sometimes students will accidentally follow another instructor

    Proceed to the prearranged emergency meeting place

    Releasing Students

    Children will never be released anywhere on the hill, or to anyone, except a supervisor,their parent, or the adult who signed them in

    If an adult student requests release before the class reaches the bottom of themountain, make sure they understand they are being released from their lesson

    It is their responsibility for getting safely to the bottom of the hill

    Offer advice on an appropriate route for them to take

    Make sure other students in the class are witnesses to the release

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    Injured Student (or Guest)

    If a student is injured in your class, remain calm. No comments should be made concerningthe incident. It is important to ask questions and get information from the other students inyour class.

    Gather as much information as possible and follow these guidelines:

    Place skis or snowboard across the hill far enough above the student that they arevisible to skiers and riders from above

    Flag down a supervisor or another employee

    Make sure the rest of your class waits in a reasonably safe location

    Do not attempt to move an injured person

    Do not leave an injured student

    Ask, Are you OK? Or, Can you tell me what happened?

    If the student insists on continuing to ski or ride, allow them to get up unassisted

    Attempt to contact Ski Patrol by using one of the following methods:

    If you are near a chairlift, have the operator phone Dispatch, who will contact Patrol

    Flag down a capable member of the skiing public or, if your class is strong enough,send two students to the nearest lift and instruct them to have the lift operator notify Dispatchwith the location of the injured party

    The resort has a central dispatch; all employees using a radio should utilize this system

    Do not call Ski Patrol directly as incidents are logged

    Identify witnesses and collect names, addresses, and home phone numbers

    Remain with the student until Ski Patrol arrives

    Assist Ski Patrol when requested

    Continue with the group lesson after Ski Patrol releases instructor from the scene

    (Continued on next page)

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    At the end of the lesson report to Ski Patrol Office

    Complete any necessary paperwork required by patrol personnel

    Instructors who come across an accident involving a guest that is not in their classshould follow the above procedures for making the guest reasonably safe and offer to

    call Ski Patrol.

    Continue with the class after Patrol takes over the situation

    Employee Injuries

    In the event you are injured while performing a duty the following procedures need to befollowed: Report your injury IMMEDIATELY to a supervisor, seek initial treatment in theresorts Patrol Room, and complete all required paperwork. Patrol will contact Risk who willarrange for medical treatment when necessary. DO NOT SEEK TREATMENT ON YOUROWN. Failure to file an employees report of injury may result in a delay in benefits and/or indenial. For additional information or questions please contact the Risk Department (ext. 7865).

    Revisions & Amendments

    This policies and procedures manual summarize the policies and practices in effect at thetime of publication. It supersedes all previously issued manuals and any policy or benefitstatements or memoranda that are inconsistent with the policies described here. Theseguidelines may be revised, or amended at any time. The procedures contained in theseguidelines may require that action be taken periodically to reaffirm, revise, or withdraw thesepractices.

    Any deviation from the enclosed procedures is to be dictated by the circumstances of each

    unique situation and by the policies, procedures and protocol of the resort.

    Your WSS Director/Manager will be happy to answer any questions you may have.

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    CHILDRENS ACADEMY PROGRAMS

    Mountain Highs acclaimed Childrens Academy makes winter fun a priority for the kids, & foryou, the instructors!

    Check-in Procedures

    Supervisors & Room Monitors check-in: 8:00am

    Cadets and Childrens instructors check in at 8:45am for morning safety meeting, classassignments and cadet duties

    Childrens Academy General Information & Protocol (all classes)

    Open 8:45am - 3:30pm

    Registration 8:45am 10:00am

    On-site sales end at 9am for all day classes

    Students register no later than 9:30am

    During the busy holiday season, students are accepted as late as 10:30am

    All morning classes begin at 10am

    On-site sales end at 12pm for afternoon classes

    Parent conferences and sign out at 3:00pm out on the snow

    Students not picked up by 3:15pm are taken into The Childrens Academy

    Childrens Academy closes at 3:30pm

    Supervisors will assign all classes

    As classes are assembled, instructors are to fill out class lists with information onstudents, and reassemble at the yard

    If there is an ability-split in the class, notify a Supervisor

    Prior to leaving the yard, fill out lunch times on class cards, return to Supervisor

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    Lift Procedures

    Lift procedures are established for your protection and safety as well as your students. It isimperative that all procedures for childrens safe use of the lift are observed.

    The following protocol is mandatory:

    Instruct all students in correct loading and unloading procedures, and liftbehavior

    Children 6 years old and under are required to ride chairlifts with a cadet, aninstructor, or competent adult

    Children 7 years old and older may ride in pairs, or alone when deemedappropriate

    Organize your students in pairs prior to entering the chairlift line

    When riding with students, they should be seated on the inside next to theoperator

    Prior to loading, inform your students of a designated meeting place away fromthe unloading zone of the chairlift

    Always thank your chairlift operators

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    CHILDRENS ACADEMY (ages 4-9):

    Full Day Session (10am 3pm)

    Includes morning and afternoon lessons, 6-hour lift ticket, rentals, snacks, lunch, andprogress card

    Afternoon Session (1pm 3pm)

    Includes afternoon lesson, 8-hour lift ticket, rentals and progress card

    GROMMET FREESTYLE CAMP (ages 10-12)

    Kids eat lunch with their team and their coach

    Two breaks are allowed during the day at the Grommet Camp, which wouldinclude snacks

    Full Day Session (10am 3pm)

    Includes morning and afternoon lessons, 8-hour lift ticket, 2 snack, healthylunch, rentals, and class picture taken

    Morning Session (10am - 12pm)

    Includes morning lesson, 8-hour lift ticket, rentals and a progress card

    Afternoon Session (1pm 3pm)

    Includes afternoon lesson, 8-hour lift ticket, rentals and a progress card

    GROMMET FREESTYLE CAMP PROTOCOL

    Coaching for this program is a privilege, and special training will be required

    Supervisors will provide class lists and lunch schedules