2011 tech staffing and investments report

7/29/2019 2011 Tech Staffing and Investments Report

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2011 Nonproit TechnooStain and InestentsSre Report

An NTEN ReportB Annaiese HoehinPbications Director

Condcted in Partnership with

www.nten.or | 1020 SW Taor Street | Site 800 | Portand, Oreon 97205 | p: 415.397.9000 | : 415.814.405


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Ta Ctts

Abot the Sre ..................................................................................2How to Read the Report......................................................................3

Exectie Sar/Ke findins.....................................................4

Part One: The Nbers.......................................................................5

Tech Stain Bencharks .........................................................5

Nber o Tech Sta..........................................................5

Hors Per Week or Tech-Reated Tasks..........................7

Tech Positions Staed ........................................................9

Aerae Tenre b Job Tites ...........................................10

Saar Ranes or Ke Tech Positions.............................12

Aerae Saar o Respondents.......................................15

Tech Bdet Bencharks.........................................................17

Oera Technoo Bdet ..............................................17

Capita Spendin ...............................................................20

Discretionar Spendin.....................................................21

Technoo Stain Tota Bdet...................................22

Tpes o Spendin Breakdown........................................23

Chane in Spendin between 2010-2011......................25

Part Two: Oranizationa Practice and Ctre.............................26

fora Technoo Pan...........................................................26

Technoo Oersiht and Oranizationa Strctre .........27

measreent (ROI) o Technoo ........................................31

Tech Eectieness Score..........................................................33Technoo Adoption lee.....................................................36

Respondent Deoraphics ..............................................................38

Appendix: Sre Qestions ...........................................................40

NTEN: A COmmuNITy TRANSfORmINg TECHNOlOgy INTO SOCIAl CHANgE NONPROfIT STAffINg & INvESTmENTS SuRvEy REPORT mAy


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At t SvyWe are now in or sixth ear o condctin the anna sre on technoo stainand inestents aon the NTEN and The NonProitTies nonproit conities.The rests proide inoration that nonproits o a sizes can se to better theirown approach to technoo. To ather the data or this report, we re on theenerosit and participation o respondents who copeted the sre: Thank o.

MtyIn Noeber and Deceber o 2011, we distribted an initation ia direct eai to participate in

the onine sre to NTENs conit (abot 20,000 contacts). In addition, inks to the sre ran inThe NonProfit Times eai newsetter (circation abot 34,000). As a rest, 975 responses were coected(we cacate response rate to be approxiate 2%).

for the text and qestions incded in the sre, pease see the Appendix, pae 40.

To see ore abot the deoraphics o respondents, pease see pae 38.



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Sm nts hw t ra ts rtThe oowin ters and cateories wi be sed throhot:

Tc At lv: Startin in or 2007 sre, wee asked participants to ae their own

Technoo Adoption ee, which we deined as their (or their oranizations) coort with and se otechnoo as copared to their peers (or peer oranizations), and reerred to respondents as leaders orStraers dependin on their own cateorization. This ear, howeer, we hae chaned the orat o theqestion to ocs on oranizationa approach to technoo decision-akin (see the detaied section onTech Adoption in this report on pae 36). When reerrin to Technoo Adoption in this report, were sinthese descriptions:

St: We are strin; we hae a aiin inrastrctre, and or technoo tie and bdetenera o towards creatin workaronds, repairin od eqipent, and dpicatin tasks.

fct: We keep the ihts on; we hae basic sstes in pace to eet iediate needs. leadership

akes technoo decisions based on eiciencies, with itte-to-no inpt ro sta/constant.

oat: We keep p; we hae stabe inrastrctre and a set o technoo poicies and practices.leadership akes technoo decisions based on standard ees accordin to indstr/sector inorationand athers inpt ro technoo sta/constant beore akin ina decision.

la: Were innoators; we reconize that technoo is an inestent in or ission, and eadershipinterates technoo decisions with oranizationa strate. Technoo-responsibe sta are inoed inoera strateic pannin, hepin to crat the tre o the oranization and the pan or how technoocan spport that work, both inside the oranization and throh pbic-acin technooies.

oaata S: We asked respondents their oera oranizationa operatin bdets, which weesed throhot the report to cateorize and copare responses. Here are size cateories or bdets thatwee sed in this report:

Sa Oranization: bdet < 1m$ medi Oranization: bdet 1m5m$

lare Oranization: bdet 5m10m$ ver lare Oranization: bdet > 10m$


hw t ra t Cats

The reen circe indicates the edian.

The ertica ine indicates the rane onora aes or the seent; the top othe ine is the 75th percentie and thebotto o the ine is the 25th percentie.

You CAn AlSo reAd The dATApoinTS in The TAble Along TheboTToM of The ChArT.


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Ky fs On aerae, respondents oera Technoo Bdet is $3,746.78 per oranizationa sta, and abot

5% o their oera oranizationa operatin bdet.

Respondents spend abot $36,217 per technoo sta person or non-constant paro, whichranes ro an aerae o abot $6,842 in paro per tech sta or Sa Oranizations to $57,320per tech sta or ver lare Oranizations.

Oera, respondents report hain 3.5 technoo sta. This aries b oranizationa size, with SaOranizations reportin an aerae o 1.26 tech sta, and ver lare Oranizations reportin 8.56.

On aerae, the ratio o tech sta to oranizationa sta is 1 tech sta to abot 60 oranizationasta. This ratio aries, aain, b oranizationa size, ro abot 1-to-24 sta or Sa Oranizations,to 1-to-116 sta or ver lare Oranizations.

When ookin at aerae tenres or technoo sta and oranizationa Tech Adoption ees, weond that no respondent ro a Strin Oranization reported tenre reater than 8 ears oran tech sta position, whie respondents ro leadin Oranizations indicated seera positionswith ore than 10 ears o tenre.

When we asked respondents to indicate chanes in spendin between isca ears 2011 and 2010, thecateories ost ike to see increases in expenditres were Cod/Hosted Sotware (34% reportedincrease) and Hardware (33% reported increase).

We saw a siniicant increase in the percentae o respondents reportin that the hae a oratechnoo pan (or that technoo is part o their oranizationa strateic pan): 55% reportedes, copared to jst 40% ast ear.

There was aso an increase this ear in the percentae o those indicatin that their technoodepartent (or sta person) reports direct to the Exectie Director/CEO: 49.4% this ear,copared to 39% ast ear.

Near 44% o respondent oranizations are considerin ROI o technoo projects or proras ateast soewhat. Howeer, on 7% are eaatin ROI rioros or rear.

When we ooked at responses to the ROI qestion b Tech Adoption ees, we ond that abot 68%o respondents ro leadin Oranizations indicated that their oranizations easre ROI at eastsoewhat, whie on 33% o respondents ro Strin Oranizations are easrin ROI at eastsoewhat.

There is a correation between oranizationa bdet size and reported Tech Adoption, with areroranizations ore ike to indicate the are leadin Oranizations. Howeer, we are happ toreport that leadin Oranizations can be ond across a bdet sizes, with 8.3% o SaOranizations indicatin that the are at that ee.

New in this ears report is the Technoo Eectieness score, which aes an oranizationscrrent ee o technoo readiness and eectieness, based on their resorces and se oresorces. The hihest possibe Tech Eectieness Score is 30. The aerae score o respondentswas 18.27



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pArT one: The nuMberS

Tc Sta bcmaks

nm Tc-rss StaQ. 14 on SurVeY

Not srprisin, arer nonproits report hain ore technoo sta positions than saer oranizations.

It is iportant to note, howeer, that een with the increased nber o technoo sta positions, thenber o oranizationa sta spported b each tech sta (the ratio o tota oranizationa sta to techsta) increases or arer oranizations. Especia when we ook at the rane o tech stain ees reportedb oranizations, we see that ver lare oranizations a hae reatie ew technoo sta to spporttheir arer sta sizes (see chart beow).

Copared to preios ears reports, the aerae nber o Tech Sta has seen itte chane, bt the ratioo oranizaitona sta to tech sta has increased siniicant. last ear, or exape, we reported that theaerae nber o tech sta to oranizationa sta or a respondents was 34, copared to this earsoera aerae o 60. We cant draw an cear concsions abot this jp, bt wi contine to track thisetric.

nm Tc Sta y o bt


oaat Ava nm Ava nm o Staff StS Tc Staff y ac Tc Staff ps

Sa

medi

lare

ver lare

A Respondents

1.26

2.76

3.80

8.56

3.50

24.00

53.57

86.92

115.99

60.18

8

7

6

5

0Sma

1

.25

.58

Mm

2

0.5

1

la

3

1

1.5

Vy la

6.75

2

3.375

75t ct

5t

Ma


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Tcy At lv a Tc Sta

There is a cear correation between Tech Adoption lee and the aerae nber o tech sta reported bnonproits in or sre, with the nber o tech sta increasin as their Tech Adoption ee increases. Weaso note here that the owest aerae nber o oranizationa sta spported b tech sta ains with thehihest ee o Tech Adoption.

Howeer, we aso see that the second-owest or sta to tech sta ratio was reported b the owest TechAdoption ee, which cod sest that other actors are in pa here (sch as oranizationa size), as we

as the consideration that ratio a not direct aect Tech Adoption ee.


Tc At Ava nm Ava nm Staff Stlv Tc Staff y eac Tc Staff ps

Strin

fnctionin

Operatinleadin

0.84

2.46

3.915.27

44.03

68.16

62.7442.95


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hs wk tc-at tasks Q. 1 on SurVeYWe asked respondents to estiate the hors per week their sta spend on a set o tech-reatedtasks (ro data entr to website pdates). The east tie per week reported was or TechnicaTrainin or IT sta. The ost tie per week reported was or Data Entr. most tech tasks werereported as takin ess than 2 hors per week.


0 hors

.5-2 hors

3-5 hors6-10 hors

10-20 hors

20-40 hors

40-80 hors

80+ hors

Otsorced

Cod/Onine serice

Technica Trainin or IT Staff

Technica Trainin or Non-tech Staff

Network Adinistration/Spport

Data Secrit and Backp

Website Desin

Website Deeopent

Website maintenance

Website Content

Database Hostin/maintenance

Data Entr

Data Anasis

Teeco/Adio-visa maintenance

Staff Eai Acconts maintenance

Hardware Recoendations

Hardware Instaation

Hardware maintenance

Sotware Recoendations

Sotware Instaation

IT Spport/Hep Desk

Onine Conications Strate

Onine Conications Depoent

Onine Conit manaeent

0 hors

.5-2 hors

3-5 hors6-10 hors

10-20 hors

20-40 hors

40-80 hors

80+ hors

Otsorced

Cod/Onine serice

Technica Trainin or IT Staff

Technica Trainin or Non-tech Staff

Network Adinistration/Spport

Data Secrit and Backp

Website Desin

Website Deeopent

Website maintenance

Website Content

Database Hostin/maintenance

Data Entr

Data Anasis

Teeco/Adio-visa maintenance

Staff Eai Acconts maintenance

Hardware Recoendations

Hardware Instaation

Hardware maintenance

Sotware Recoendations

Sotware Instaation

IT Spport/Hep Desk

Onine Conications Strate

Onine Conications Depoent

Onine Conit manaeent


9/54

Tc At a Tm St Tc-rat TasksIt was diict to see a cear correation between reported Tech Adoption ee and tie per week or a thetech tasks we asked abot, bt responses do sest that, in enera, the hiher the Tech Adoption lee,the ore tie per week was indicated or technoo tasks.

Especia when ookin at tasks that respondents indicated enera took between 0-40 hors per week,

the data shows that there is a direct correation between tech adoption ee and tie spent per task drina week, with tie increasin as the tech adoption ee increases. Howeer, when ookin at tasks that takeore than 40 hrs/week, or that the are otsorced or anaed ia cod serices, the direct correation totech adoption ee sees to disappear.

Becase we asked abot seera dierent kinds o tech-reated tasks and it wod be diict to incde a othe Tech Adoption correations here, wee seected two ke task areas to istrate with charts.

Tm/Wk o Cmmty Maamt y Tc At lv

Tm/Wk iT St/h dsk y Tc At lv


0Hors

.5-2Hors

3-5Hors

6-10Hors

10-20Hors

20-40Hors

40-80Hors

80+Hors

Ot-sorced

Cod/Onine

Strin fnctionin Operatin leadin

0Hors

.5-2Hors

3-5Hors

6-10Hors

10-20Hors

20-40Hors

40-80Hors

80+Hors

Ot-sorced

Cod/Onine

Strin fnctionin Operatin leadin


10/54

Tc psts Sta Q. 2 on SurVeY

Respondents were ost ike to hae no f Tie Eqiaent (fTE) sta positions or a o the technoo

sta cateories we isted with the exception o the Website manaer/Webaster position, which 60% orespondents reported stain at east part-tie.

The positions or which respondents were ost ike tohae ore than one fTE were Technician/IT Spport Sta,Proraer/Deeopers, Sste/Network Adinistrators,and Project manaers.

We shod note here, howeer, that stain roes, especiain saer oranizations in the nonproit sector, are not awas cear desinated, and indiidas otenwear an hats, incdin technoo hats. Near 70% o or respondents cae ro Sa or medi

sized oranizations, which cod expain the ow stain ees or these positions.


We have no technology sta. from a Struggling respondent

Other Tech Staff

Sste/Network Adinistrator

Technician or IT Spport Staff

Data Anast

Data Adinistrator

Proraer/Deeoper

Inoration Architect

Website manaer/Webaster

Onine Conit manaer

Onine/Diita Co. manaer

Project manaer

Database manaer - De./fnd.Database manaer - Pros./Ops.

IT/Technoo Director

Chie Inoration/Tech. Officer

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

None less than 1 fTE 1 2 3 4 5 6-10 more than 10


11/54

Ava T J TtsChie Inoration/Technoo Oicers (CIO/CTO) hae the onest tenre at respondent oranizations.Inoration Architects hae the shortest tenre.

Note that soe o these positions are new to the sector, sch as the Onine Conit manaer, whicheans that coparin it reatie to other position tenres wi atoatica sest that its a shorter

tenred position.

Ava T y pst


Other Tech Staff



Data Anast

Data Adinistrator

Proraer/DeeoperInoration Architect


Onine Conit manaer


Project manaer

Database manaer - De./fnd.

Database manaer - Pros./Ops.

IT/Technoo Director


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

less than 1 r 1-2 rs 3-4 rs 5-6 rs 7-8 rs 9-10 rs more than 10 rs


12/54

Tc At a TThere is a rearkabe dierence in reported tenre when coparin Tech Adoption ees, as deonstratedb these charts o leadin and Strin tech position tenres.

We note that no Strin respondent reported a tech sta position with tenre reater than 8 ears, whieleadin respondents indicated seera positions with ore than 10 ears o tenre.

T psts rt y la oaats

T psts rt y St oaats


Other Tech Staff



Data Anast

Data Adinistrator

Proraer/Deeoper

Inoration ArchitectWebsite manaer/Webaster

Onine Conit manaer


Project manaer

Database manaer - De./fnd.


IT/Technoo Director


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Other Tech Staff


Data Adinistrator

Inoration Architect

Onine Conit manaer

Project manaer



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

less than 1 r 1-2 rs 3-4 rs 5-6 rs 7-8 rs 9-10 rs more than 10 rs


13/54

Sctm Saay rasNot srprisin, respondents reported a are rane o saaries or the sae technoo positions, asdeonstrated in the oowin charts.

Chie Inoration/Technoo Oicers had the ost draatic rane in saaries reported, ro the $0-14,999rane to the more than $150,000 rane. The are the hihest-paid technoo position, accordin to or

sre, whie the Onine Conit manaer saaries concentrate at the ower end o the saar spectr.

C imat/Tcy oc (Cio/CTo) (=5)

iT/Tcy dct (=0)

Wst Maa/Wmast (=86)


0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k


14/54

o/dta Cmmcats Maa (=66)

o Cmmty Maa (=)

dataas Maa - pams/oats (=8)


0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k


15/54

dataas Maa - dvmt/fas (=67)

Systm/ntwk Amstat (=65)

Tcca iT St Sta (=0)


0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k

0-14,999

$ 15k-29,999

30k-44,999

45k-59,999

60k-74,999

75k-89,999

90k-104,999

105k-119.999

120k-134,999

135k-149,999

morethan 150k


16/54

rsts Ava Saay y Tt a o SWe aso asked respondents to report their own ross saar to et a ore direct report o saaries b jobtites.

Beow is the aerae saar, sin the idpoint o the saar rane reported b each respondent, boranizationa size and job tite. Note that on job tites or which we receied at east 10 responses are

reported here.

Becase or ear-oer-ear sre participation is notrioros controed, we cannot concde that thisrepresents trendin inoration in technoo proessionassaaries, thoh we do note soe siniicant chanesbetween this ears responses and the preios ears sre:

Website manaer/Webaster: 25% decrease inaerae saar reported

Sste/Network Adinistrator: 21% decrease

Onine Conit manaer: 20% decrease

CIO/CTO: 13% increase


Tt Sma Mm la Vy 0 00la ova Svy

Ava Avas

Chie Inoration/TechnooOfficer (CIO/CTO) (35)

IT/Technoo Director (107)

Database manaer -Proras/Operations (10)

Database manaer -

Deeopent/fndraisin (39)Onine/Diita Conicationsmanaer (63)

Sste/NetworkAdinistrator (15)

Project manaer (70)

Onine Conit manaer (18)

Website manaer/Webaster (23)

Technician or IT Spport Staff (21)

$32,499.50

$41,590.41

$29,999.50

$32,499.50

$39,264.21

$7,499.50

$37,499.50

$28,928.07

$22,499.50

$27,499.50

$89,545.00

$56,120.19

$67,499.50

$49,687.00

$49,772.23

$48,213.79

$47,282.11

$49,999.50

$46,070.93

$32,999.50

$102,499.50

$73,157.42

$67,499.50

$37,499.50

$64,999.50

$42,499.50

$56,785.21

$67,499.50

$62,499.50

$42,499.50

$136,666.33

$83,801.59

$67,499.50

$77,777.33

$59,305.08

$59,999.50

$70,499.50

$52,499.50

$71,249.50

$58,499.50

$110,069.04

$70,490.96

$55,499.50

$51,437.01

$51,317.07

$47,499.50

$46,850.15

$45,394.24

$44,422.58

$39,456.02

$97,250

$75,211

n/a

n/a

$52,777

$60,422

n/a

$56,590

$59,038

$41,751

The sta that has technology

duties has those duties understood

under additional duties as

assigned. They are not a part of

the person's job description, do not

have goals attached, and do not

get reviewed during the person's

annual review. from a Struggling respondent


17/54

Ava Saas* y gac r

*Note, aain, that aerae saaries are ro idpoints o reported saar ranes.


Tt ntast uS M-Atatc uS Stast uS(56) (8) (8)

Chie Inoration/TechnooOfficer (CIO/CTO)

Database manaer -Deeopent/fndraisin

Exectie Director/CEO

IT/Technoo Director

Onine Conit manaer

Onine/DiitaConications manaer

Project manaer




$114,999.57

$55,832.83

$85,874.58

$80,947.78

$37,499.50

$55,340.43

$53,999.50

$52,499.50

$55,499.50

$56,249.50

$163,571.29

$61,499.50

$76,749.55

$84,047.14

$44,999.50

$60,440.68

$44,999.50

$37,499.50

$42,499.50

$59,999.50

$82,499.50

$44,999.50

$63,785.24

$47,499.50

$42,499.50

$50,832.83

$48,408.59

$52,499.50

$22,499.50

$37,499.50

Tt Mwst uS Stwst uS Wst uS nt Wst uS ots uS(6) (6) (5) () (0)

Chie Inoration/TechnooOfficer (CIO/CTO)

Database manaer -Deeopent/fndraisin


IT/Technoo Director

Onine Conit manaerOnine/DiitaConications manaer

Project manaer




$109,444.00

$56,817.73

$76,835.48

$68,660.23

No data$40,226.77

$45,576.42

$52,499.50

$49,499.50

$27,499.50

$84,999.50

$52,499.50

$81,374.58

$70,499.50

No data$32,499.50

$47,499.50

$52,499.50

No data

$82,499.50

$82,499.50

$44,999.50

$79,925.99

$64,999.50

$52,499.50$43,499.50

$45,576.42

$59,999.50

$22,499.50

$37,499.50

No data

$37,499.50

$51,666.17

$46,499.50

No data$42,499.50

$34,499.50

$52,499.50

$27,499.50

$7,499.50

$82,499.50

$7,499.50

$36,428.07

$44,999.50

$57,499.50$56,249.50

$33,749.50

$14,999.50

$29,999.50

$37,499.50


18/54

Tcy bt bcmaks

ova Tc bt Q. 1 on SurVeY

As we wod expect, technoo bdets row as the size othe oranization rows. We aso note, howeer, that saeroranizations tend to hae technoo bdets that take p a

reater proportion o their oera oranizationa bdetsthan arer oranizations: the aerae technoo bdet is8% o the oera operatin bdet o Sa Oranizations,whie on 3% o the operatin bdet o ver lareOranizations.

We aso ooked at the rane o responses reardintechnoo bdets (see charts on the next pae). What weond ro ookin at the distribtion o bdets aonresponses was interestin.

Whie its not a srprise to ind technoo bdets ar qite a bit accordin to oranizationa size, we werestrck b a cope o thins:

The rane o technoo bdets within each oranizationa size cateor is are, which eans thatoranizations o een siiar sizes are inestin in technoo er dierent

variance between oranizationa size cateories diinishes when coparin Technoo Bdetsper organizational staff, which sests that this cod be a aabe etric or oranizations to seto ae their own inestents.


oaat Ava Tta Ava Tc das Ava Tc btS Tc bt Staff Mm as % Tta bt

Samedi

lare

ver lare

A Ors Aerae

$13,730.53$78,810.52

$421,962.15

$1,284,895.89

$276,284.75

$3,339.20$3,478.28

$5,751.58

$4,123.16

$3,746.78

8%4%

6%

3%

5%

We don't actually have a

technology budget. Unfortunately,

we operate under the if it breaks,it's replaced business model. We

pay for it and then gure out how

to cover it. from a Functioning organization


19/54


o Tc bt y o S

Tc bt o Sta y o S

$,000,000

$00,000

$800,000

$700,000

$600,000

$500,000

$00,000

$00,000

$00,000

$00,000

$0Sma

$15,000.00$1,000.00

$5,000.00

Mm

$83,790.75$12,625.00

$25,000.00

la

$210,000.00$55,000.00

$107,547.00

Vy la

$937,500.00$188,250.00

$368,500.00

75t ct

5t

Ma

$6,000

$5,000

$,000$,000.

$,000

$,000

$0

Sma

$4,160.00

$428.57

$1,250.00

Mm

$3,899.20

$579.84

$1,559.34

la

$4,835.82

$725.17

$1,750.00

Vy la

$5,550.00

$800.00

$2,722.81

75t ct

5t

Ma


20/54

Tcy bt a Tc AtInterestin, when ookin at responses b Tech Adoption ee, we saw a siniicant dierence between thetechnoo bdets o Strin and leadin oranizations, and een soe siniicant dierence betweenfnctionin and Operatin oranizations, bt itte dierence between Operatin and leadin respondentswhen it coes to their technoo bdets.

Ava Tta Tcy/iT bt y Tc At lv

Cma t last Yas rt

We see ixed rests here, with soe cateories showinitte chane ro ast ear (as in Sa and medioranizations), whie ore chane in other areas, sch as theaerae technoo bdet or a respondents. When

actorin in the possibe ariabes inoed in or ear-oer-ear data and the dierences in qestion orats and sreparticipants, its diict to draw an ir concsions abotear-oer-ear chanes here.


oaat Ava Tc Ava Tc As % o As % oS bt 00 bt 0 bt 00 bt 0

Samedi

lare

ver lare

A Respondents

$16,617$50,696

$148,072

$1,753,204

$430,811

$13,731$78,811

$ 421,962

$1,284,896

$276,285

7%3%

3%

3%

3%

8%4%

6%

3%

5%

$50,000

$00,000

$50,000

$00,000

$50,000

$00,000

$50,000

$00,000

$50,000

$0Strin fnctionin Operatin leadin

We do not particularly have an IT

budget. We have some funds for

repair/maintenance and oce

supplies/equipment. Largepurchases (computers/systems) are

usually done with grant funds. from an Operating organization


21/54

Cata S bt Q. 1 on SurVeYWe asked respondents to proide their bdeted aont or Capita expenses, which we deined as theaont spent to acqire or prade technoo assets (ike eqipent) in order to increase prodctiit oreicienc or an oranization or ore than one accontin period/isca ear or their crrent isca ear(2011).

Cata S Sta y o bt


oaat S Ava Cata S bt Ava Cata S Staff

Sa

medi

lare

ver lare

ova

$11,207.21

$19,578.59

$157,418.52

$428,760.38

$0,0.0

$973.95

$893.37

$2,616.57

$1,172.99

$,8.0

$,600.00

$,00.00

$,00.00

$,000.00

$800.00

$600.00

$00.00

$00.00

$0Sma

$1,205.65$95.70

$500.00

Mm

$890.87$146.43

$400.00

la

$1,318.84$107.02

$307.69

Vy la

$1,416.67$173.61

$555.56

75t ct

5t

Ma


22/54

dsctay S bt Q. 1 on SurVeYWe asked respondents to proide their bdeted aont or Discretionar expenses, which we deined astechnoo costs sch as preentie aintenance, research and deeopent, etc., that a anaer aeiinate or postpone withot disrptin the or's operations or aectin its prodctie capacit in theshort rn or their crrent isca ear (2011).

dscatay S Sta y o SWe note here the hiher bdet nbers reported b

saer oranizations, which sests to s that this a bethe rest o dierent approaches to technoo bdets.We sspect that saer oranizations a hae esscopex technoo bdets than arer oranizations whoare workin with arer oera technoo bdets that is,we sspect that this a be the rest o an/a spendin,or soe saer oranizations, bein abeed asdiscretionar spendin.


oaat S Ava dsctay bt Ava dsctay bt Staff

Sa

medi

lare

ver lare

ova

$3,667.86

$15,247.87

$68,898.87

$214,917.26

$5,65.6

$978.09

$626.92

$1,140.43

$544.95

$8.7

$,600.00

$,00.00

$,00.00

$,000.00

$800.00

$600.00

$00.00

$00.00

$0Sma

$841.67$66.67

$333.33

Mm

$635.42$43.93

$200.00

la

$1,412.50$68.52

$282.81

Vy la

$600.00$43.64

$150.00

75t ct

5t

Ma

We have no sta for IT. We doeverything ourselves and it is a

mess. from a Struggling organization


23/54

Tta Tc Sta bt Q. 1 on SurVeY

Tta Tc Sta bt y o S


orgazat Average Ttal Average Tech Staff Average numberSze Tech Staff Salary per Average f iT Staff

Salares number Tech Staff

Sa

mediularge

very large

A Responses

$8,620.89

$47,791.40$155,411.30

$490,656.42

$126,759.29

$6,841.98

$17,315.72$40,897.71

$57,319.68

$36,216.94

1.27

2.763.80

8.56

3.50

$600,000

$500,000

$00,000

$00,000.

$00,000

$00,000

$0

Sma

$11,500.00

$0

$0

Mm

$58,000.00

$0

$15,000.00

la

$153,354.25

$31,250.00

$87,000.00

Vy la

$491,456.00

$100,000.00

$200,000.00

75t ct

5t

Ma


24/54

Tys S/bakw Q. 1 on SurVeYWe asked respondents to enter their technoo bdet ine ites, i the knew or had access to the, orspeciic cateories. Aost 400 (391) respondents entered aes or the oowin bdet cateories:


organizatin Size hardware Sftware (installed) Sftware (sted)

Sa

mediularge

very large

A Responses

$2,568.19

$8,469.27$54,466.20

$176,243.48

$35,189.18

$1,201.79

$5,081.33$34,688.07

$106,631.34

22,250.19

$1,028.74

$7,898.69$37,913.58

$34,785.71

$12,109.37

oaat ntwk pjct-as otsc Ta otS Cst Cst Svcs (.

Sv Mat.

Sa

medilare

ver lare

A Responses

$848.50

$2,568.41$12,360.00

$81,681.82

$ 16,602.50

$2,467.24

$7,557.29$58,975.00

$267,587.21

$53,929.31

$2,088.56

$9,061.64$18,367.86

$83,537.69

$17,198.77

$482.08

$1,829.33$5,316.00

$9,336.14

$2,908.55

$823.33

$8,738.89$12,131.82

$91,520.00

$17,579.49


25/54


Tc At a nt S bakw

When we ooked at these bdet nbers b Tech Adoption, we saw soe interestin thins:

There is a cear correation between Trainin bdets and Tech Adoption ees, which is perhaps notsrprisin: the hiher on the adoption spectr a respondent was, the hiher their trainin bdetwas.*

There was a siiar cear correation between Tech Adoption and bdet or Tech-reated sta

paro.*

There is no cear correation between Tech Adoption and other cateories, howeer, sch as CapitaSpendin per sta eber and Discretionar Spendin per sta eber.

Where correation was er ncear, sch as Discretionar spendin per sta eber, the twoextrees o the Tech Adoption spectr (Strin and leadin oranizations) reported thehihest bdets, whie the two idde ees (fnctionin and Operatin oranizations) reportedower bdets, and bdets that were siiar to each other.

*We shod aso note here, howeer, that oranizationa size is another iportant actor in these bdets,and as we present on pae 22, there is soe correation between Tech Adoption and oera oranizationabdet, which cod aso aect these correations.

oaat Ta otsc Tc Staff Cata dsctayTy Svcs (. S S

Sv Mat. Staff Mm Staff Mm

Strin

fnctionin

Operatin

leadin

Oera Aerae

$640.00

$1,597.97

$3,091.79

$5,755.81

$2,988.06

$1,806.67

$7,175.30

$25,543.33

$19,574.43

$17,782.93

$2,241.67

$37,520.45

$97,529.20

$179,875.33

$89,240.95

$1,512.11

$1,035.52

$1,062.12

$1,871.93

$1,205.80

$1,296.58

$683.23

$706.21

$1,182.58

$808.00


26/54

Cas Tcy exts btw fsca Yas 00 a 0Q. 19 on SurVeY

Respondents were asked to indicate whether their technoo expenditres had increased, decreased, orstaed the sae between the preios isca ear (2010) and the one the were reportin on (2011):

The ajorit o a technoo spendin cateories seeed to sta the sae or or sre participantsbetween 2010 and 2011. The cateories ost ike to see increases in expenditres between 2010 and 2011were Cod/Hosted Sotware (34% reported increase) and Hardware (33% reported increase).

Hardware was aso the cateor respondents were ost ike to report a decrease in between 2010 and2011, with 17% reportin a decrease. Project-Based Constin and Instaed Sotware were the other twocateories ost ike to hae decreased between 2010 and 2011 (12% and 11%, respectie, reporteddecrease in these two cateories).

These are siiar indins as reported ast ear, when Hardware was the cateor indicated as ost ike tosee an increase and decrease b respondents. This is nderstandabe when we consider that ajor hardwareexpenditres are reatie nstabe: nike on-oin hostin or aintenance expenditres o othercateories, hardware costs can rise siniicant in a ear that sstes are chaned or pdated, whie thepresent reatie inor direct cost in a ear that no sch pdate or chane occrs, casin a reatiedecrease.


Hardware

Increased Staed the sae Decreased

00%

0%

80%

70%

60%

50%

0%

0%

0%

0%0%

Sotware -Instaed

Sotware -Cod/Hosted

Networkin Project-based

Constin

OrsorcedSerices

TechStaff

Trainin Other


27/54

pArT TWo: orgAnizATionAl prACTiCe And CulTure

oaata Tcy pa a Staty Q. on SurVeYPannin ahead or technoo eans or oranization has pt soe thoht into its needs beond thepresent oent, whichconsiderin oranizationa rowth and technooica depreciationis a sart bet.Bt bdet and sta considerations can oten ake pannin ahead diict. Soeties its a chaene

een to iht ires as there started.

Hain a ora, oranization-wide technoo pan, or incdin technoo as part o the oeraoranizationa strateic pan, is ke to sin technoo ore eectie and, o corse, strateica.

We were happ to see that a ajorit o sre participants 55% responded positie to this qestion,whie 39% reported that the did not hae a ora pan.

Tcy pa aTcy At

Not srprisin, there is a cear

correation between Tech Adoption eeand hain a ora technoo pan orstrate. On 10% o leadinrespondents indicated the had no pan,copared to 60% o Strinrespondents who report not hain aora technoo pan.

hstca Cmasfascinatin, this ears sre saw asiniicant jp in positie response to

this qestion. Ater a id increasebetween 2007-2008, or data showed a stead rate o abot40% o nonproits reportin that the had a ora technoo pan. We ook care at this innext ears research to see i nonproits hae trned the corner on this isse.


Strin

yes No Not sre

00%

80%

60%

0%

0%

0%fnctionin Operatin leadin

hav a fma Tcy pa yTc At lv

hav a Tcy pa? 007 008 00 00 0

yes

No

36%

64%

40%

60%

42%

58%

40%

60%

55%

39%


28/54

Maamt Tcy t oaat Q. 9 & 1 on SureVeY

Respondents were ost ike to indicate that technoo was anaed as part o their oranizationsenera operations/adinistration (31%), oowed b separate IT departents (27.5%).

This is a contination o what wee seen in preios ears sres.O those who indicated Other here,seera noted in the coents thatthe otsorced IT to a constant orir, or had a sine (oten part-tie)sta person oerseein IT at theiroranization. Another scenario thatcae p in the other coents wasthat technoo was anaed bonteers.

Tc AtThere was soe correation with Tech Adoption on this qestion, with respondents ro leadinoranizations ost ike to indicate hain a separate departent within the or, and Strinoranizations ost ike to report hain no one with oicia technoo responsibiit.


nTen Tip: A scat a may aats ts atca tc s va sta-

s a aata t: y aat as ss ta 0 fTe sta, ts ky tat

ts sta mms s cmty cat t tcy. Sma aats ca

mt ts sc ca y ma tcy s xst sta, wv. ds

y pam Assstat maa y wst? fma tat j sct, a

tm wat cta tm/ssty s cat t w ( t tcy)

at tasks. nw y av a .5 ( .5 .75) tcy sta s!

W s t ssty tcy, tms staff vst, rsspriMArilY cat y aat? pct

We hae no one with officia technoo responsibiit

Saat iT atmt wt aat

pat a ats amstatWithin finance departent

Within marketin or Conications departents

Within Deeopent/fndraisin departent

Other

13.3%

7.5%

.%9.0%

5.2%

2.0%

11.6%

Sw Mst imtat Ws a pass

ba bsss Ceo Cmmcats Cmay

Ctact datmt dctMaaoats ots ovsas pat-tm pjct rsstySvcs Sa Sca Ma StaTamTcy Vt


29/54

oaat Tcy y o bt S

Sa nonproits are ore ike to hae no one with oicia technoo responsibiit or responsibiit aspart o enera operations/adinistration, whie er are oranizations oerwhein report haindedicated IT departents within the oranization.

These indins enera reect what wee seen in preios ears research, with the exception that lareoranizations reported hain ore separate IT departents this ear (ast ear, 28% reported separate ITdepartents and 34% indicated that it was part o operations/adinistration).

We aso saw that the nber o oice ocations has soeipact on responses here, with respondents rooranizations with ess than 5 ocations ost ike toindicate that technoo is part o enera operations oradinistration, whie those respondents ro oranizationswith 5 or ore oice ocations are ost ike to reporthain separate IT departents within the oranization.


Me I am split between general

administration and

communications. from an Operating organization

Sma Mm la Vyla

We hae no one with officia technoo responsibiit

Separate IT departent within oranization

Part o enera operations or adinistrationWithin finance departent

Within marketin or Conications departents

Within Deeopent/fndraisin departent

Other

8.%

7.8%

.%2.6%

5.9%

2.9%

18.6%

7.0%

25.7%

.7%10.7%

7.0%

1.8%

8.1%

1.0%

7.%

32.4%17.1%

3.8%

1.0%

7.6%

1.3%

6.0%

9.4%15.1%

2.5%

1.9%

8.8%


30/54

Wee theorized that an iportant part o eectie technoo anaeent is that whereer technoo isocated within the oranization (a separate departent, as part o another departent, onteer-rn, etc.),the tech-responsibe sta report direct to oranizationa eadership, idea the exectie director/CEO.

Accordin to this ears sre, respondents were ost ike to indicate that their tech-responsibe stareport to their ED/CEO (49.4%).

We pdated or ist o response options this ear to incdethe Board and both the Conications and DeeopentDirectors options, so a direct coparison is diict, bt wenote that there was an increase this ear in those reportinto the Exectie Director/CEO (ast ear, 39% o respondentsindicated this). This is a positie chane in data, and one wewi contine to watch.


The organization is run in a

collective manner - each person

dealing with technology issues

reports to the entire group. from a Functioning organization

W s t tcy-ss s atmt t t? rsspct

exctv dct/Ceo

Board

Adinistratie/Operations Director/COO

finance Director/CfO

Conications/marketin Director

Deeopent Director

I dont know

Other

.%

5.0%

16.2%

14.5%

2.0%

1.2%

2.8%

9.0%


31/54

Tcy ovsta Tc AtInterestin, when we copared responses to this qestionb Tech Adoption ee, we ond no cear correation, asdeonstrated in the chart.

for exape, respondents o a Tech Adoption ees wereost ike to indicate that their tech-responsibe sta reportto the ED/CEO.

We do note, howeer, that oranizations with tech sta reportin to Deeopent or ConicationsDirectors are ch ore ike to hae ower Tech Adoption ees.


There is no one really designated.

When problems arise, sta talks to

the ED and then if necessary, ED

talks to either a tech volunteer or

the board. from an Operating organization

Other

Deeopent Director

Co./marketin Director

finance Director/CfO

Adinistratie/Ops. Director/COO

Board


exctv ba Amstatv fac Cmmcats dvmt otdct/ oats dct/ Makt dctCeo dct/Coo Cfo dct

Strin

fnctionin

Operatin

leadin

58%

49%

47%

53%

3%

7%

4%

2%

10%

12%

16%

16%

10%

12%

16%

16%

5%

1%

3%

2%

3%

2%

1%

0%

8%

11%

8%

10%


32/54

Masmt a evaat Tcy pjcts Q. 11 on SurVeY

We asked this qestion siht dierent this ear,proidin both yes (rioros or rear anasis) andSoewhat (on inora) options, rather than oneoption or yes. This has copicated or abiit to copareresponses to preios ears, bt we think this nanced set ooptions proides cearer inoration on this topic.

In or 2010 sre, 22% o respondents answered yes tothis qestion, and 63% answered No. This ear, howeer,we see that siht ess than ha o or respondents(48.6%) reported not condctin an kind o eaation otechnoo projects or proras, whie abot 37% haeeaated their technoo projects soewhat or inora,and abot 7% are rear or rioros eaatin ROI.

Its diict to sa whether this represents an increase in thenber o oranizations eaatin their technoo projects becase o the chane in qestion orat, btwe are peased that near 44% o respondent oranizations are considerin ROI at east soewhat.


With limited sta, there isn't extra

time to perform these analyses. from a Health-oriented organization

Technology is core to the work we

do, so it is an essential part of the

ROI analysis for all of our

programs. from an Education-oriented organization

has y aat v vaat t t vstmt rss(roi) m tcy jcts ams? pct

No

Soewhat (on inora)

yes (rioros or rear anasis)I don't know

48.6%

36.8%

7.1%7.5%


33/54

Mas roi a Tc At

Theres a cear correation, nsrprisin, between Tech Adoption ee and whether the respondentoranization is easrin ROI o their technoo projects. Abot 68% o respondents ro leadinoranizations indicated that their oranizations easre ROI at east soewhat, whie on 33% oStrin oranizations are easrin ROI at east soewhat.

Een aon leadin oranizations, howeer, we note that on 19% indicated that the are condctinrioros or rear ROI eaation. Near ha (49%), howeer, o the leadin oranizations are condctineaation soewhat, which sests that een inora or inreqent anasis can iproe anoranizations perception o their oera approach to technoo.


leadin

Operatin

fnctionin

Strin

St fct oat la

No

Soewhat (on inora)

yes (rioros or rear anasis)

I dont know

67%

29%

4%

0%

65%

27%

2%

6%

44%

40%

7%

9%

25%

49%

19%

7%


34/54

oaata Tcy ectvss Sc Q. 12 on SurVeY

This ear we added a new set o qestions abot oranizationa Tech Eectieness. We asked respondentsto rate on a scae o 1 to 5 their areeent with stateents abot technoo resorces and appication othat technoo.

We totaed their responses to ind their score, with the hihest possibe score or each respondent bein 30.The hiher the nber, the ore eectie their oranization is in ters o proidin the technoo, sta,and trainin the need to carr ot their work, and in appin those toos across the arios departents o

the oranization ro proras to ndraisin to conications.

The oera aerae score ro respondents was 18.27 which, we note, wod be a D etter rade (61%) iwe were radin these scores ot o the possibe hih score o 30. Bt becase wee neer asked thisbeore nor do we hae an point o reerence to copare we cannot ake an coparatie concsionsabot this ears responses.

Soewhat concernin, in or iew, is that responses see to correate with oranizationa bdet,sestin that eectieness, b this easreent, is iited or iproed b oranizationa bdet size.Whie we expected that soe o stateents in the qestion set iht hae been ore direct tied tobdet sizes (sch as the aaiabiit o resorces), we were srprised to ind that respondents ro SaOranizations were ch ore ike to Disaree with a six o the stateents (see next section or abreakdown o responses to each o the Tech Eectieness stateents) than respondents ro areroranizations.

This is an interestin indin or s becase in preios ears we were abe to report that Tech Adoptionee which we had deined as their ee o coort with and se o technoo as copared to otheroranizations or peers was not necessari tied to oranizationa bdet size. We saw Tech leaders roa bdet sizes.


oaat S Ava Sc

Sa

medi

lare

ver lareA Responses

17.34

18.52

18.99

19.2318.27


35/54

lookin at the ratins o the indiida coponents o the the oera Tech Eectieness Score, we see that:

Respondents et ost conident abot hain the toos (hardware and sotware) to carr ot theirwork.

Respondents et east conident abot hain enoh trainin or their sta to se the tooseectie.

Respondents are ore ike to ee that there sin technoo eectie or their proraiticwork or serices than or conications or ndraisin.

When we copared these responses b Tech Adoption ees, we ond that, or the ost part, theseenera hih points and ow points reained consistent across a ees, with the exception thatrespondents ro Strin ors indicated that the were the east conident in hain enohskied sta (rather than trainin).


Tc effctvss Statmts at a sca Ava rat (ss t) t 5 (m t) eac Statmt

We hae the technoo (hardware and sotware) we need to do orda-to-da work effectie

We hae enoh skied staff to spport technoo nctions/needsor the oranization

We hae enoh trainin or a staff to se technoo effectie ortheir da-to-da work

We ake effectie se o technoo to spport or proraaticwork/or serices

We ake effectie se o technoo to spport or ndraisin/deeopent work

We ake effectie se o technoo to spport or arketin/conications work

3.52

2.85

2.78

3.19

2.87

3.12


36/54

ra rsss Tc ectvss

When we ooked coser at the ranes o the oera Tech Eectieness Scores reported b respondents, wesaw that, whie bdet size sti sees to pa a bi roe in response data here, the tech eectieness score

or the pper qartie (75th percentie) o responses ro sa oranizations was not too ar ro the pperqartie reported ro er are oranizations. We aso saw that there was itte-to-no correation odierence between the are and er are oranizations.

This sests that whie bdet size does pa a siniicant roe in an oranizations capacit or technooeectieness, we cannot draw a direct ine between bdet and an oranizations achieeent otechnoo eectieness.

Tc ectvss Sc y Tc At

Theres an een arer ipact on a respondents Tech Eectieness Score ro their Tech Adoption leethan their bdet size, with the dierence between the aerae score o Strin respondents andleadin respondents an ipressie 8.61 points. Copare that ap to the 1.89 point dierence between Saand ver lare oranizations.

This represents a sier inin or s: whie an oranization(or sta at an oranization) a not hae contro oer theiranna operatin bdet, the can hae contro oer theirapproach to technoo decisions (Tech Adoption), whicheans that an oranization can iproe their TechnooEectieness Score b ocsin on their oeraoranizationa approach to akin technoo-reateddecisions or their oranization (ore on Tech Adoption inthe next section).


5.00

0.00

5.00

0.005.00

0.00

Sma

21.00

14.00

17.00

Mm

22.00

15.00

19.00

la

22.00

16.00

20.00

Vy la

22.75

17.00

19.00

75t ct

5t

Ma

Tcy Ava Sc

At lvStrin

fnctionin

Operatin

leadin

13.89

15.28

19.23

22.50

Leadership is so lacking in

technology knowledge that all

decisions are at the whim of the IT

person who is not up to speed on

what is best for business use. from a Struggling Respondent

Our system has been primarily

volunteer-run, which is not very

sustainable since those volunteers

could leave at any time. from a Struggling Respondent


37/54

oaata Tcy At Q. 13 on SurVeY

We ade siniicant chanes to this topic in or research,brinin the deinition o Technoo Adoption ore inine with NTENs ission and sin the cateories otechnoo strate on pae 13 o or book,ManagingTechnology to Meet Your Mission. The rest is a set odescriptions that represent or ees o oranizationa

approach to technoo.

Whie we do see these ees as a step adder towardsbecoin an oranization that ses technoo ski andconident to achiee their ission and sere theirconit, we want to note that Operatin is a ee thatan oranization shod ee conident and ski in.leadin, howeer, represents an oranizationa approachthat, we beiee, aows an oranization to peror not onski and conident, bt aso nib andproactively sch an oranization is a Leaderwhen it coes to technoo

and innoation, anticipatin and een driin sector trends.

With that in ind, we are peased to see that near 15% o sre respondents considered thesees asleadin oranizations, and on 5% indicated the were at the irst ee, Strin. We note here, as in orintrodction, that respondents to this sre dont reect the wider nonproit sector bt rather oranizationswho aread hae shown interest in iproin their technoo eectieness b bein part o the NTENconit or The NonProfit Times sbscribers who opted to take this sre.


We are a start-up museum

specializing in Digital Games. Our

small team has 3 professional IT

people advising us and running all

our IT. We think of ourselves ascutting edge, using QR codes for

both exhibits and fund raising, for

example. In addition, our Director

has an MS in Museum Studies and

is deeply committed to a strong IT

foundation, as is the Board. from a Leading Respondent

Wc t w scts mst csy flcts rss rssy aat's ct aac t tcy a pct Cttcy css?

St - we are strin; we hae a aiin inrastrctre, and ortechnoo tie and bdet enera o towards creatin work-aronds,repairin od eqipent, and dpicatin tasks.

fct - we keep the ihts on; we hae basic sstes in pace toeet iediate needs. leadership akes technoo decisions based onefficiencies, with itte-to-no inpt ro staff/constant

oat - we keep p; we hae stabe inrastrctre and a set otechnoo poicies and practices. leadership akes technoo decisionsbased on standard ees accordin to indstr/sector inoration andathers inpt ro technoo staff/constant beore akin fina decision

la - were innoators; we reconize that technoo is an inestentin or ission, and eadership interates technoo decisions withoranizationa strate. Technoo-responsibe staff are inoed inoera strateic pannin, hepin to crat the tre o the oranizationand the pan or how technoo can spport that work, both inside theoranization and throh pbic-acin technooies

5.3%

30.0%

.%

14.8%

46

261

435

129


38/54

Tc At lv y o bt S

There is a correation between oranizationa bdet sizeand reported tech adoption, with arer oranizations oreike to indicate the are leadin Oranizations.

Howeer, we are happ to report that leadin Oranizationscan be ond across a bdet sizes, with 8.3% o saoranizations indicatin that the are at that ee.

more than ha o the oranizations in a bt the saestbdet cateories indicate the are Operatin or aboe.


We have HIGHLY innovative sta

who push our available technology

structures to capacity. They keep

up-to-date and continually inform

us of new technology

developments and opportunities

for us to integrate these into our

programs and outreach initiatives.

We work to integrate priority areasinto our eorts on a regular basis. from a Leading Respondent

leadin

Operatin

fnctionin

Strin

St fct oat la

Sa

medi

lare

ver lare

9.6%

3.0%

3.8%

2.5%

43.6%

53.7%

50.0%

56.6%

43.6%

53.7%

50.0%

56.6%

8.3%

17.8%

20.2%

20.8%


39/54

rst dmacs

nt S-Sct dstt rsts

rst oaata Sta S a oat bts


nfit S Scts rss pct rss Ct

Han SericesEdcation

Arts/Ctre

Heath Care

yoth Deeopent

Cii Rihts/Socia Action/Adocac

Conit Iproeent/Capacit Bidin

Enironent

faith-based

menta Heath/Crisis Interention

Hosin/Sheter

Phianthrop/grantakin fondation

Diseases/Disorders

Ania-reated

Pbic/Societa Benefit

Science/Technoo

Internationa/forein Affairs

food/Arictre/Ntrition

Crie/lea-reated

EpoentRecreation/Sports

mta/mebership Benefit

medica Research

Pbic Saet/Disaster Preparedness or Reie

Other

14.0%10.8%

7.4%

5.4%

5.0%

4.6%

4.4%

4.3%

4.3%

3.6%

3.5%2.4%

2.2%

2.0%

2.0%

1.9%

1.5%

1.4%

1.1%

1.1%0.7%

0.7%

0.6%

0.5%

14.7%

133103

70

51

48

44

42

41

41

34

3323

21

19

19

18

14

13

10

107

7

6

5

140

rsts Tta o Staff Tta oat bt

75th percentie

25th percentie

median

75.3

5.5

19.5

$7,000,000.00

$500,000.00

$1,700,000.00


40/54


gac dsttnm oc lcats

Sa (10m$)

19%

1 - 57%

2 to 427%

5 to 8

7%

9 to 154%

more than 155%

Northern uS22%

mid-Atantic uS13%

Sotheastern us

12%

midwestern us22%

Sothwestern uS6%

Northwestern uS6%

Western uS13%

Otside uS 5%

uS Territor 1%

oaata oatbt S


41/54

AppendiX

Svy Txt a Qsts

. hw w y sc y aat's iT at?

K leadin ede/ear adopter

K fast oower

K Aerae

K lain behind

K In trobe

K I don't know

. Wat acts ctt t tat s-assssmt?

_____________________________________________________________________________________________

. pas cat w sats y a ac t w aas:

Not at a Extree Dont KnowSatisied 1 2 3 4 Satisied or N/A

IT recritin process sed K K K K K Kb or oranization

Qait o IT trainin K K K K K Kproided to or sta

Interation o IT into or K K K K K Koranization's strateic pan

Aaiabiit o IT to respond K K K K K Kto or sta needs

Aaiabiit o IT to respond K K K K K Kto or cient needs

Qait o hardware/sotware K K K K K K

in se b or oranizationQait o or oranization's K K K K K Kweb site

Aont o tota oranization K K K K K Kbdet aocated to IT



42/54

. hw w y sc y ct iT sta ct?

K Inadeqate staed

K Adeqate staed

K Oerstaed

5. pas v cmmts y ws t xa y ats av:

_____________________________________________________________________________________________

6. ds y aat av a ma, aat-w tcy a staty?

K yes

K No

K Not sre

K Other

7. W s t ssty iT may cat y aat?

K We hae no one with oicia IT responsibiit

K Within finance departent

K Within marketin or Conications departents Part o enera operations or adinistration

K Part o Deeopent/fndraisin

K Separate IT departent within oranization

K Other (pease speci)

8. W s t iT dct s ss iT t t?

K Exectie Director

K Adinistratie Director/COO

K CfO

K I don't know

K Other Other (pease speci)



43/54

. has y aat v vaat t t vstmt m iT jcts ams?

K yes

K No

K I don't know

0. pas v ay cmmts y ws t xa y sss:

_____________________________________________________________________________________________

. hw may , xc cstats, a y ay w a, ay way, ss

st mata mat tcy y aat?

Pease consider part-tie sta in f Tie Eqiaents (fTEs).

K None K 11-13 fTEs

K less than one -tie person K 14-16 fTEs

K Abot one -tie person K 17-19 fTEs

K 2-4 fTEs K 20-22 fTEs

K 5-7 fTEs K more than 22 fTEs

K 8-10 fTEs

. Wat s t ava t y iT sta? i y t av cat iT sta, cat t

ava t a sta ss tcy st a matac.

K less than 6 onths

K 6 onths to 1 ear

K 1 to 3 ears

K 3 to 5 ears

K 5 to 10 ears

K more than 10 ears

K I don't know



44/54

. Wat s t cta y iT STAff ass t atca cts? 0% 0% 0% 0%

0% 50% 60% 70% 80% 0% 00% ntwk

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Networkin K K K K K K K K K K K

Appication Deeopent K K K K K K K K K K K

Prora Spport K K K K K K K K K K K

Hepdesk/Desktop Spport K K K K K K K K K K K

Appication Adinistration K K K K K K K K K K K

IT manaeent K K K K K K K K K K K

End-ser Trainin K K K K K K K K K K K

Teeco/Adio-visa K K K K K K K K K K K

Knowede manaeent K K K K K K K K K K K

Web site K K K K K K K K K K K

Onine Conications K K K K K K K K K K K

Socia media K K K K K K K K K K K

. ds y aat wk wt a ts cstat v m t st

K No, we do not se an otside constant or ir

K yes, ess than one tie constant

K yes, abot one tie constant

K yes, one constin ir/oranization

K yes, ore than one constin ir/oranization

K I don't know



45/54

5. Wat a y aat's iT tsc actcs?

Not Partia Copete Cod (whereOtsorced Otsorced Otsorced appicabe as an option)

Technica trainin or IT sta K K K K

Technica trainin or K K K K

oranizationa staNetwork adinistration/ K K K Kspport

Secrit and backp K K K K

Website desin K K K K

Website deeopent K K K K

Website hostin K K K K

Website aintenance K K K K

Website content anaeent K K K KDatabase hostin/aintenance K K K K

Hardware recoendations K K K K

Sotware recoendations K K K K

Hardware instaation K K K K

Sotware instaation K K K K

Hardware aintenance K K K K

Prorain/csto K K K K

sotware deeopentTeephone serices K K K K

Eai hostin and aintenance K K K K

Hep desk K K K K

Socia media K K K K

6. pas v cmmts y ws t xa y sss:

_____________________________________________________________________________________________



46/54

7. hw may c cats s y aat mata?

K 1 K 9 to 15

K 2 to 4 K more than 15

K 5 to 8 K I dont know

8. hw may ToTAl sta a my y y aat? pas cs at-tm sta

f Tm eqvats (fTes).

K None K 121-14-3 fTEs

K less than one -tie person K 141-180 fTEs

K Abot one -tie person K 181-200 fTEs

K 2-4 fTEs K 201-300 fTEs

K 11-20 fTEs K 301-400 fTEs

K 21-40 fTEs K 401-500 fTEs

K 41-80 fTEs K more than 50 fTEs

K 81-100 fTEs K I dont know

K 101-120 fTEs

. Wat s y aat's ToTAl aa t? pas t t t t t

aat (c a c cats). pas t t ast w a.

K I don't know

K Bdet $ _________________________________________________________________________________

0. W a tst a m at t t y aa aata t

tat tas t iT xts. pas t t iT t t t aat

(c a c cats). r t t ast a.

IT Stain expenses _______________________________________

IT Contracts with otside constants/irs ___________________

Sotware or Cod serices

Discretionar IT expenditres _______________________________

Tota IT Bdet ___________________________________________



47/54

. pas cat wt t as ay ca tw t ast sca ya (00) a t

ct sca ya (00) y acta xss :

Decreased Staed the sae Increased I dont know

Otsorced IT constin K K K K

Technica trainin or IT Sta K K K K

Technica trainin or other sta K K K K

Hardware K K K K

Sotware K K K K

IT stain/paro K K K K

Website desin/deeopent K K K K

Website aintenance K K K K

Teephone/obie K K K K

CRm/database deeopent K K K K

Other csto sotware deeopent K K K K

Network adinistration/spport K K K K

Secrit and backp K K K K

Hep desk spport K K K K

. pas v cmmts y ws t xa y sss.

_____________________________________________________________________________________________



48/54

. W a tst a m at t iT sta tat wk y aat. f t

w sts, as t s w may mys y av wt tat tt, t ava

saay tat st, a t ava t y sta tat st.

# fTE Sta Aerae Saar Aerae Tenre

Otsorced IT constin ______________ ______________ ______________

Sste/Network Adinistrator ______________ ______________ ______________IT/Technoo Director ______________ ______________ ______________

Chie Technoo/Inoration Oicer ______________ ______________ ______________

Webaster/Web Adinistrator ______________ ______________ ______________

Onine Conications manaer ______________ ______________ ______________

Onine Conit manaer ______________ ______________ ______________

Database manaer ______________ ______________ ______________

Inoration Architect ______________ ______________ ______________

Proraer ______________ ______________ ______________

Web deeoper ______________ ______________ ______________

PC Tech/IT Spport Sta ______________ ______________ ______________

. is ct iT sta at y j sct?

K yes

K No

5. Wc wsts y s t ctcay st st s iT Sta?

K Own oranization's web site K Deeopers.net

K NTEN K Copterwork.co

K Ideaist K Jsttechjobs.co

K Craisist K Opportnit Knocks

KDICE

KWe do not post positions eectronica

K TechSop K I don't know

K Proressie Exchane

K Other (pease speci) ______________________________________________________________________



49/54

6. A t cs t ctmt/tt actcs y iT sta as cma t

ts y t sta? Cck a tat ay.

K No dierence

K Hiher pa scae than or other sta

K lower pa scae than or other sta

K Hiher saar increases than other sta

K lower saar increases than other sta

K Intera between saar increases shorter than or other sta

K Intera between saar increases oner than or other sta

K Specia bonses or incenties

K Teecotin

K I don't know


7. hw mtat a t w csats iT sta?

1 (east iportant) 2 3 4 5 (ost iportant)

Technica trainin or IT sta K K K K K

Deree or ora edcation K K K K K

Past trainin or certiications K K K K KPast experience in nonproit K K K K Kwork enironent

Past experience in technoo K K K K K

Personait or attitde K K K K K

Candidate's it with K K K K Koranization's ctre

8. ds y aat v tcy ta y sta?

K yes

K No



50/54

. Wc t w a s sta tcy ta? Cck a tat ay

K Sta trainers

K Externa trainers, incdin trainin centers

K Onine trainin

K Sta are expected to train on their own (read anas, etc.)


0. hw sats a y wt t iT ta avaa t y aat a sta? Vy

sats Smwat sats

K ver satisied

K Soewhat satisied

K Soewhat nsatisied

K ver nsatisied

. Wat s t priMArY ss aa y aat?

K Arts, Ctre, Hanities K Recreation and Sports

K Edcation K yoth Deeopent

K Enironent K Han Serices

K Ania-reated K Internationa, forein Aairs, Han Rihts

K Heath Care K Cii Rihts, Socia Action, and Adocac

K menta Heath and Crisis Interention K Conit Iproeent and Capacit Bidin

K Diseases, Disorders, and medica Discipines K Phianthrop, vonteeris, grantakin

K medica Research K fondations

K Crie and lea-reated K Science and Technoo

K Epoent K Pbic and Societa Beneit

K Hosin and Sheter K Reiion-reated

K Diseases, Disorders, and medica Discipines K mta and mebership Beneit

K Pbic Saet, Disaster Preparedness and Reie




51/54

. W s y aat cat? i m ta cat, sct y aqats

cat.

K Northeastern uS

K Sotheastern uS

K mid-Atantic uS

K midwestern uS

K Sothwestern uS

K Western uS

K uS Territor

K Otside uS

. Wat s y j tt (as cs t csst t ys)?

K Exectie Director/CEOs K Inoration Architect

K Sstes or Network Adinistrator K Proraer

K IT Director/Technoo Director K Web Deeoper

K Chie Technoo Oicer/Chie Inoration Oicer K PC Technician or IT Spport Sta

K Webaster/Web Adinistrator K Circit Rider

KOnine Conications manaer/Strateist

KProject manaer

K Onine Conit manaer K Prora Anast

K Database manaer

. Wat s y ss aa saay (a)?

_____________________________________________________________________________________________



52/54

5. Wat s y st v cat?

K Hih Schoo

K Soe Coee

K Bacheor o Arts

K Bacheor o Science

K masters o Arts

K masters o Science

K Ph.D. or eqiaent

I o wod ike to be entered to win a $250 Aazon.co it certiicate, pease share or contactinoration beow.

6. Y ctact mat:

first Nae ____________________________________________________________________________________

last Nae ____________________________________________________________________________________

Oranization __________________________________________________________________________________

Eai Address _________________________________________________________________________________

Phone Nber ________________________________________________________________________________



53/54

A CmmtyTasmTcy it

Sca Cawww.t.

W W A

A conit o nonproit proessionas, we aspireto a word where nonproit rops o a tpes andsizes se technoo strateica and conidentto i their issions. Toether, the NTENconit heps ebers pt technoo towork so the can brin abot the chane the

want to see in the word.

Wat W d

NTEN connects ebers with one another andoers an opportnities or earnin andproessiona deeopenta so o can ocs onachiein or oas and eetin or ission.

hw W d it

NTEN heps ebers, with their dierse jobnctions and ees o tech coort and

expertise, share best practices, and ean insihtsro one another both onine and o: trainin,research and indstr anasis, reiona eet-ps,or sinatre Nonproit Technoo Conerence.As a eber, o ain instant access to aspportie conit that shares or passionsand chaenes, as we as to aabe resorcesor proessiona deeopent.

Cct

o ntwk /

www.t./twkWhether ore a webaster, arketer, exectiedirector, ndraiser, boer, prora anaer, orpa another roe in the nonproit sector, connectwith or peers onine. Join or Ainit gropsand socia networks, browse the meberDirector, post in or onine ors.

evts / www.t./vts

NTENs Nonproit Technoo Conerence andoca eet-ps brin nonproit proessionastoether to share ideas and best practices. get toknow coeaes. Deeop a spport network. Takshop. vent. Conratate. Coaborate. The

possibiities are endess.

la

nTen Was / www.t./was

Chanin the word isnt eas. NTEN ebers areawas ookin to earn ore abot how to setechnoo to rther their issions. gain aweath o knowede withot eer eain ordesk throh NTENs extensie schede o iewebinars and archied eents.

nTen rsac / www.t./sac

NTEN coaborates with renowned indstr,acadeic, and nonproit partners to condctresearch on ke sbjects reated to nonproittechnoo ike IT stain and spendin, saaries,socia networkin, and data ecosstes. Orreports and bencharks stdies oer actionabedata and inaabe insider inoration.

Ca

nTen: Ca / www.t./tca

NTEN: Chane is a qarter jorna or nonproiteaders. yo ind idance on the strateic andpractica considerations necessar to ake thesond inestents and decisions that wi hepor oranization achiee its ission.

nTen Cct wstt /

www.t./s

Read how NTEN ebers are iin theirissions and chanin the wordand how ocan too. The ree onth NTEN Connect

newsetter brins o soid adice, sccessstories, and best practices reated to technooand the nonproit sector.



54/54

At Tnpt Tmswww.tms.cm

NPT Pbishin grop has been the eadininoration proider or the nonproit sectorsince 1987. The NPT has proided news andinoration to hep nonproit execties anaetheir oranizations ore eicient and increasethe eectieness o ndraisin eorts.

The NPT proides a ix o news, in-deptheatres, how-to artices and specia reports tokeep or readers inored o the atest trendsand technoo that drie the arketpace. Jst as

the nonproit arketpace has rown, TheNonProit Ties aso has eoed. The NPT startedas a onth pbication.

NPT now pbishes 19 print isses ps two diitaisses per ear, pbishes six isses o Exept,a standaone aazine which proides inanciainoration or the arest nonproits, has twoWeb sites which are pdated constant, and ieseparate eNewsetters or nonproits (NPT Week,NPT Instant fndraisin, NPT TechnoBzz, NPT

Jobs and Exept), and broadcasts a series oedcationa Webinars. The aazine oes ot toore than 34,000 nonproit execties andreaches ore than 200,000 peope throh orcobined circation with or eNewsetters.

T npt Tms (npT)

Ccat: ,000

The readers o The NonProit Ties are eaderswithin the nonproit word. With ore than 75percent hain a tite o ice president or hiher,

NPT sbscribers are responsibe or a nber odties within a nonproit oranization, incdinita prchasin decisions. B adertisin with TheNonProit Ties, o wi et or prodct/serice

npT Wky

Ccat: 85,000

NPT Week is an e-etter that addresses atterspertainin to a aspects o nonproit anaeent news, ndraisin, inancia anaeent, directarketin, technoo, ea isses and hanresorces. It oers a ix o how-to and newsstories.

npT istat fas

Ccat: ,000

NPT Instant fndraisin is eared towardskeepin deeopent oicers and exectiedirectors p to date with the atest ndraisindeeopents. It oers news, tips and proenethods to nd oranizations.

npT Js

Ccat: 85,000

NPT Jobs is the preier nonproit newsetterbrinin new career opportnities to thenonproit exectie conit.

npT Tcb

Ccat: 0,000

NPT TechnoBzz is or CIOs, CfOs, IT Directorsand Deeopent Directors responsibe or the

prchase and anaeent o hardware andsotware at the nations nonproit oranizations.It eatres trends and bsiness storieswith a ocs on technoo sotions or donoranaeent, inance and ndraisin.

2011 tech staffing and investments report

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