2013 aatc fall career dev catalog

Special Thanks To Our Sponsors!Many thanks to the outstanding companies who provide the resources to help make our curricula simply amazing. We joyfully endorse each of these wonderful companies and encourage you to give them a call whenever there is a need!

One Step Forward!Forward Thinking! It’s the next step from Moving Forward. It means don’t look back. The old ways are in the past, it’s time to embrace a new way of thinking….Forward Thinking. The best way to move yourself forward is by embracing new ways of doing things, keep in touch with popular trends and giving yourself a chance to set those trends. Remember what I said about making your own shoes? The future is where that happens. Once you outgrow your shoes, it’s time to get new ones! Don’t let fear get in the way of changing the future…just because…there is always the chance that you will create something everyone will embrace.

AATC works very hard each year to offer up some of the best programs in the industry. I am happy to lead our Career Development Committee, which is chocked full of the most passionate people in the industry. Our number one goal: to create educational programs that can allow industry professionals an opportunity to improve upon what they already know. This helps them in their current jobs as well as prepares them for the future.

Join us this fall as we continue where our spring program left off. Not only will we continue to offer highly respected NAA designation programs such as CAPS, and our popular Career Development Series (CDS) courses; we will also bring forth leadership development series, executive series and our must-attend Lease With the Best seminar. Classes kick off in August, so get signed up before they fill up!

Susan GoffAATC Career Development Committee Chair

Using This CatalogThroughout the catalog, you’ll notice symbols located on the left hand side of each course or program. These symbols described below are not restrictions for those attending but merely to indentify those for whom the courses were designed. Any AATC member can attend any class as long as the meet the requirements for the course.

PM PROPERTY MANAGERS

ASSISTANT MANAGERS

LEASING PROFESSIONAL

MAINTENANCE PROFESSIONAL

PRODUCT & SERVICE SUPPLIER

SUPERVISORSSP

AMLPMPPS

SP AMMPThese symbols in the sidebar will indicate the target audience for each assigned course.

2013 Career Development Fall CurriculaAugust8/30 --- CAPS I - Legal Responsibilities and Risk Management

September9/6 --- CAPS II - Financial Management9/10 --- Fair Housing English ........................................................................... 9a to 12p 9/10 --- Fair Housing en Español ................................................................... 1p to 4p 9/12 --- Presentation Skills Marathon ........................................................... 9a to 4p 9/12 --- Grow a Green Multifamily Symposium* ........................................... 10a 9/13 --- CAPS III - Property Evaluation and Due Diligence9/17 --- Social Media for Onsite ..................................................................... 9a to 12p 9/17 --- Social Net [Worth]ing for Supplier ..................................................... 1p to 4p9/24 --- Maintenance [WO]MAN UP! ............................................................... 9a to 4p 9/27 --- CAPS IV - Property Performance and Leadership .............................

October10/10 --- Leasing Boot Camp ........................................................................... 9a to 4p 10/17 --- Asst. Manger Club Level 2 ................................................................. 9a to 4p 10/22 -- Fair Housing English .......................................................................... 9a to 12p 10/24 --- New Eviction Court Rules .................................................................. 9a to 12p 10/29 -- Leadership Development I ................................................................ 9a to 3 p 10/31 --- Executive Leadership I ...................................................................... 9a to 3p

November11/5 --- Leadership Development II ................................................................ 9a to 3p 11/12 -- Executive Leadership II ..................................................................... 9a to 3p 11/19 -- Thinklink Brainstorming Conference** ............................................ 11a to 4:30p December12/5 --- Fair Housing ........................................................................................ 9am to 12p12/12 -- Grow a Green Multifamily Symposium* ........................................... 10a

PMSP AMLP MP PS

*Location: City of Fort Worth **Location: Arlington Convention Center

2013 Courses by Audience

PM Classes Designed for Property Managers August Tue. 27 Lease w/ The Best Seminar* .................................. 8a to 4:30p

September Tue. 10 Fair Housing English ....................................................... 9a to 12p Tue. 10 Fair Housing en Español ....................................................1a to 4p Thurs. 12 Presentation Skills Marathon............................................9a to 4p Thurs. 12 Grow a Green Multifamily Symposium-

City of Fort Worth**. ............................................................... 10a Tues. 17 Social Media for Onsite Professionals ........................... 9a to 12p

Tue. 24 Maintenance [WO]MAN UP! ..............................................9a to 4p October Tues. 22 Fair Housing English ....................................................... 9a to 12p

Thurs 24 New Eviction Court Rules ............................................... 9a to 12p Tue. 29 Leadership Development (2 days) ....................................9a to 3p

November Tue. 5 Leadership Development Series II (2 days) .......................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p

December Thurs. 5 Fair Housing - English ..................................................... 9a to 12p Thurs. 12 Grow a Green Multifamily Symposium

City of Fort Worth**. ................................................................ 10a

*Location: Studio Movie Grill **Location: City of Fort Worth


AM Classes Designed for Assistant Managers August Tue. 27 Lease w/ The Best Seminar* .................................. 8a to 4:30p


City of Fort Worth**. ................................................................ 10a Tues. 17 Social Media for Onsite Professionals ........................... 9a to 12p

October Thurs. 10 Leasing Boot Camp ............................................................9a to 4p Thurs. 17 Asst. Manger Club LEVEL II ...............................................9a to 4p Tues. 22 Fair Housing English ....................................................... 9a to 12p Thurs 24 New Eviction Court Rules ............................................... 9a to 12p Tue. 29 Leadership Development Series I .....................................9a to 3p

November Tue. 5 Leadership Development Series II ....................................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p





LP Classes Designed for Leasing Professionals August Tue. 27 Lease w/ The Best Seminar* .................................. 8a to 4:30p


City of Fort Worth**. ................................................................ 10a Tues. 17 Social Media for Onsite Professionals .......................... 9a to 12p

October Thurs. 10 Leasing Boot Camp ............................................................9a to 4p Tues. 22 Fair Housing English ....................................................... 9a to 12p Tue. 29 Leadership Development Series I .....................................9a to 3p

November Tue. 5 Leadership Development Series II ....................................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p





MP Classes for Maintenance Professionals

September Tue. 10 Fair Housing English ....................................................... 9a to 12p Tue. 10 Fair Housing en Español ....................................................1p to 4p Thurs. 12 Grow a Green Multifamily Symposium

City of Fort Worth**. ................................................................ 10a Tue. 24 Maintenance [WO]MAN UP! ..............................................9a to 4p

October Tues. 22 Fair Housing English ....................................................... 9a to 12p Tue. 29 Leadership Development Series I .....................................9a to 3pNovember Tue. 5 Leadership Development Series II ....................................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p


City of Fort Worth**. ............................................................... 10a

**Location: City of Fort Worth


PS Classes for Product & Services Suppliers “Vendors” September Tue. 10 Fair Housing English ....................................................... 9a to 12p Tue. 10 Fair Housing en Español ....................................................1p to 4p

Thurs. 12 Presentation Skills Marathon............................................9a to 4p Tues. 17 #SocialNetWorthing #Interactive ......................................1p to 4p

October Tues. 22 Fair Housing English ....................................................... 9a to 12p Tue. 29 Leadership Development Series I

(Sales and Management Level) ........................................9a to 3p Thurs. 31 Executive Leadership Series I

(Executive Level) ................................................................9a to 3p

November Tue. 5 Leadership Development Series II

(Sales and Management Level) ........................................9a to 3p Tue. 12 Executive Leadership Series II

(Executive Level) ................................................................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p


SP Classes for Property Supervisors CAPS Modules Dates - REGISTER TODAY! Friday, August 30. Legal Responsibilities and Risk Management Friday, September 6 Financial Management Friday, September 13 Property Evaluation and Due Diligence Friday, September 27 Property Performance and Leadership

August Tue. 27 Lease w/ The Best Seminar* .................................. 8a to 4:30p

September Thurs. 12 Presentation Skills Marathon............................................9a to 4p Thurs. 12 Grow a Green Multifamily Symposium

City of Fort Worth**. ................................................................ 10a Tues. 17 Social Media for Onsite Professionals .......................... 9a to 12p

Tue. 24 Maintenance [WO]MAN UP! .............................................9a to 4p

October Tues. 22 Fair Housing English ....................................................... 9a to 12p Thurs 24 New Eviction Court Rules ............................................... 9a to 12p Thurs. 31 Executive Leadership Series I ...........................................9a to 3p

November Tue. 12 Executive Leadership Series II .........................................9a to 3p Tues. 19 ThinkLink Brainstorming Conference .......................10a to 4:30p


City of Fort Worth** ................................................................. 10a


Fall 2013 NAA Professional Designate Programs

Certified Apartment Portfolio Supervisor (CAPS Designation) at AATC $1300

• Friday, August 30.- CAPS I - Legal Responsibilities and Risk Management Casey L. Board, CAM, CAPS, AIT Regional Manager Walker Holder Residential

• Friday, September 6.- CAPS II - Financial Management Susan E. Weston, CAM CAPS, NAAEI Faculty Licensed Texas Broker Professor, University of North Texas School of Business The Susan Weston Company

• Friday, September 13.- CAPS III - Property Evaluation and Due Diligence Sarah Turner, NALP, CAM, CAPS, NAAEI Faculty Regional Vice President, Colonial Property Trust

• Friday, September 27.- CAPS IV -Property Performance and Leadership Lisa Rogers, CAPS Regional Property Manager Churchill Residential, Inc.

SP

REGISTER ONLINE @ WWW.AATCNET.ORG


What is AATC CDS?AATC’s Career Development Series (CDS) is a series of educational programs designed to give you the most for your money so you can optimize your employee training and your budget at the same time. By subscribing to the program, a property can send as many employees to as many CDS assigned classes as desired during the year. The fees are scaled based on the number of units on your property as demonstrated below. A la carte course fees are displayed with each course description within this catalog.

Subscription Fees (per property based on number of units): 0 to 200 Units: $250 201 to 300 Units: $350 301 to 400 Units: $450 401 to 500 Units: $550 501 or more Units: $650

CDS 2013 package includes:

• 8 Full Day Classes (4 in the Spring and 4 in the Fall) with the very Best Trainers of the In-dustry to include: Leasing Training, Presentation Skills, Assistant Manager’s Club, Microsoft Tools training for the Multifamily and much more.

• Fair Housing and Leasing 1.0 presented in Spanish.• Discounted registrations for NAA Designation Programs


9/10 - Fair Housing English; 9a to 12p, AATC Learning Center $89 (CDS Subscribers pay $69)• Everyone, Everywhere, All the Time! It’s a must KNOW• Reduce any possible liability due to a lack of knowledge of Fair Housing

Law• Great for new staff or refresher for seasoned professionals. Always be

on your TOES!• The class is interactive with case studies of real situations that could

prevent violations when dealing with sticky situations.

9/10 - Fair Housing en Español; 1p to 4p (CDS Subscribers FREE)10/22 - Fair Housing English; 9a to 12p12/5 - Fair Housing en Español (CDS Subscribers FREE)

9/10 - Presentation Skills Marathon; 9a to 4p, AATC Learning Center$99 (CDS Member pay nothing)• Your Presentation Skills are an important part of your success!• Whether you are on-site, at corporate level or a vendor. We ALL need it! • How to obtain buy in and support from our company, vendors and pros-

pects in different situations. Does your presentation style needs tweak-ing? Have you been taught how to present and measure audiences?

• Do you know the latest in regards to presenting your product on the Social Media platforms? And presenting your product in an outreach marketing campaign?

Instructor: Shannon Tibbits

PM

PM

AM

AM

LP

LP

MPPS

PS

Instructors: Susan Goff, Brenda

Carpenter, Leah Lashley and Alexis

Carreiro

SP


9/17 - Social Media for Onsite; 9a to noon, AATC Learning Center$89 (CDS Subscribers pay $69)In today’s world of technology and how people communicate it constantly changing. Social Media can be a good marketing tool when used correctly. Join us for this exciting and useful class! You will hear about the latest and greatest in social media. You will take away lots of great ideas and tools that can be implemented now! • Social media environment and trends• How to apply social media at work• Twitter, Instagram, FB, LinkedIn and so much more..• How to put together a Social Media Plan and Policy

9/17 - Social Net [Worth]ing for Suppliers Only, AATC Learning Center(Suppliers Pay $89)We’ve developed a social media course directly from the requests and feedback of our supply partners, FKA “vendors”, with one thing in mind – YOU! The specially tailored curricula delivers action items and addresses questions like, “what’s that pound sign thing?”, “how do I connect with gate keepers?”, “which social media platform would work best for me?”, “when and why should I start a conversation?” and much more!

We can’t tell you how to get your kids to “like” your posts, and although we will touch on managing basics for your business page, the Social Net[Worth]ing class is primarily focused on helping you realize your social value by: en-gaging your current clients, connecting with potential clients, and retaining those social partnerships.

***Bring your smart devices and laptops - this course is 100% interac-tive and you will be encouraged to participate in real time so you can get the hang of it before the class is over!***

PM AM LP

PS

Instructors: Susan Goff

Instructor: Beth DotySP

9/24 - Maintenance [WO]MAN UP!; 9a to 4p, AATC Learning Center$99 (CDS Subscribers pay nothing)Morning: Impact of Conversions - Expert Panel; Moderator: Paul BrownRandy Allen – Owner – Tech Zone HVAC SchoolTom Laymon – Regional Maintenance Director – Madera Residential Ben Terry – Regional Maintenance Director – NALSSalvador Medina- Maintenance Supervisor for PACE, 2012 LSA winner

As the cost of R22 refrigerant continues to soar, many property management companies are now faced with the economic realities of the time and costs asso-ciated with converting their HVAC systems from R22 over to R410A. Taking short cuts will mean drastically shortening the life of the equipment and therefore reducing the return on the property owner’s investment. We will discuss taking best practices approach to guarantee success on each system conversion. Topics covered will include the following:

1. Line set Flushing Techniques.2. Proper Charging Techniques.3. New Technology and Tools Required.4. Thermal Expansion Valves.5. New R410A systems requirements.

Afternoon: Digging Deep with Maintenance, Jhone MateoDuring the afternoon of this seminar join us to dig deep on the overall perfor-mance of the operation. Understanding the impacts of repairs and maintenance practices in budgets while delivering outstanding customer service driven by great Leadership! Topics will include:

1. Budgets practices and where do this numbers come from2. Maintenance practices and repairs (The impact in the Budget)3. How tenants and property will benefit from maintenance customer service.4. Leadership (Importance, how to became a leader and stiles of leadership) 5. Team building (How to build stronger teams and empower team members)


MP

Moderator: Susan Goff

PMSP


10/10 - Leasing Boot Camp; 9a to 4p, AATC Learning Center$99 (CDS Subscribers pay nothing)

Attention! Red, White& Blue…AATC Wants You! Beneficial for both cadets and seasoned generals, this class is sure to edu-cate, motivate and bring out the very best in each student. So get lots of rest, eat a big breakfast and get ready for an intensely fun and informative day of training!

• Learn keys to success in leasing techniques, marketing strategies, best practices and procedures in this high-energy boot camp.

• Discover ways to lease more apartment homes by utilizing marketing tools, perfecting your telephone “pitch,” nailing your presentation and closing the prospect.

• Learn best practices in our industry on rental policies, fair housing and how to stay on top of legal aspects and procedures, all while maintaining a 5-star customer service rating.

• And what kind of boot camp would be complete without hands-on activi-ties sure to improve your communication and sales skills?

Shelly Cantrell, CAPS

Shelly is a Senior Property Manager for Colonial Properties Trust, and specializes in sales and marketing. She holds a bachelor’s degree in advertising and is devoted to industry education and helping others to achieve their full potential. In her free time, she enjoys reading, tennis and of course, shopping.

Instructors: James Traylor,

Shelley Cantrell, Andrea

Yegerson

AM LP


10/17 - Asst. Manger Club Level 2; 9a to 4p, AATC Learning Center$99 (CDS Subscribers pay nothing)Assistant Managers’ Club is back…and better than ever!Assistant Managers - take your knowledge and leadership qualities to the next level! You can push above the standard bookkeeper role when you understand your impact on financials, day to day operations, team management and retention, budget control, and so much more. In this course you will learn:

• what closeout is really about• how your accounting effects budgets current and future• how to make good financial decisions• why you want to step out of the cave• action items that assist in moving you forward to your next level goals• what leadership resources you already have, and how to polish them• how to balance “good cop bad cop”• how to seek, create, and gain support for cross training • how to get the team to recognize you as a leader

AM

Instructors: Hollie Lawing

and Susan Goff


10/24 - New Eviction Court Rules; 9am to 12pm, AATC Learning Center$89 (CDS Subscribers pay $69)

What important things do members need to know about the changes with the New Eviction Court Rules?• Organizational changes: small claims, debt claims, remedy and repair, or

evictions• Process changes• Timeline changes• Top changes in evictions court rules• Q & A

PM AM SP


LEADERSHIPSERIES


LEADERSHIPSERIES

TWO LEADERSHIP SERIES THAT YOU CAN’T MISS!

How do you define Leadership?

What are common traits strong Leaders possess?

How does Leadership work?

How do you know if you are a good leader?

This Leadership series is designed to teach you how to inspire your team, how to become an effective leader, and how to de-velop your team into effective leaders in their own right. This class will also show you that Leadership is based on influence and will help you develop a strong team that produces results. John Maxwell teaches that “Bringing out the best in a person is often the catalyst for bringing out the best in the team” and “Developing one person for leadership and success lays the foundation for developing others for success”. The book “The 5 Levels of Leadership” by John Maxwell will be read, examined and discussed in an open casual forum. Attendees will learn about the Leadership Pyramid and how to master each level as they begin their leadership journey. This class is insightful, thought provoking, educational and will provide useful tools for developing strong teams at every level. (continued on next page)

The 5 Levels of Leadership: Proven Steps to Maximize Your Potential

by John Maxwell

Leadership Development$135 person2-day courseBook Included

Executive Leadership$135 person2-day courseBook Included


LEADERSHIPSERIES

The Leadership Development Series- 2 days: Join moderators Casey Board and Mary Harrington and discover your Leadership Traits as well as your influence in others and how to bring out the best in a person. Targeted to on-site team members that are in leadership positions and/or have demonstrated a high level performance..

The Executive Leadership Series- 2 days: Join moderator Ian Mattingly in an interactive series ex-ploring leadership guru Dr. John C. Maxwell’s 5 Levels of Leadership, as presented in his book of the same name. Targeted to multifamily professionals at the regional supervisor level and higher, this series will help you rise above your position and title and fulfill your true leadership potential.

October10/29 - Leadership Development Series I, 9a to 3 p (Based on Jon Maxwell 5 Levels of Leadership Book) Mary Harrington, Casey Board

10/31 - Executive Leadership Series I, 9a to 3p (Based on Jon Maxwell 5 Levels of Leadership Book): Ian Mattingly

November11/5 - Leadership Development Series II; 9a to 3p Mary Harrington, Casey Board.

11/12 - Executive Leadership Series II; 9a to 3p Ian Mattingly


NAAEI’s Certified Apartment Portfolio Supervisor (CAPS) program is an in-depth review of prop-erty management principles and techniques as used by the professional supervisor.

The course helps the professional make the connection between knowledge and on-the-job performance.

CAPS training is a weeklong classroom training event with five, eight-hour courses.

CAPS Prerequisites, CAPS candidates must have:• worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in

good standing with 24 months of management experience;• successfully complete the five courses listed below (which total 40 hours); and• meet all examination requirements, within 24 months of declaring candidacy for CAPS.

Once you have successfully completed the program, you’ll have the following Designate Benefits: • Listing as NAAEI designate • Annual subscription to units magazine • Discounted prices for industry products • Designation certificate, pin and wallet card • CAPS designation logo to use on business stationery

CAM Certification: $1400 (must be paid prior to start of class)

CAPS Certification: $1400 CDS Subscribers: $1260

SP

Certified Apartment Portfolio Supervisor (CAPS Designation) at AATC $1300

• Friday, August 30.- CAPS I - Legal Responsibilities and Risk Management Casey L. Board, CAM, CAPS, AIT Regional Manager Walker Holder Residential

• Friday, September 6.- CAPS II - Financial Management Susan E. Weston, CAM CAPS, NAAEI Faculty Licensed Texas Broker Professor, University of North Texas School of Business The Susan Weston Company

• Friday, September 13.- CAPS III - Property Evaluation and Due Diligence Sarah Turner, NALP, CAM, CAPS, NAAEI Faculty Regional Vice President, Colonial Property Trust

• Friday, September 27.- CAPS IV -Property Performance and Leadership Lisa Rogers, CAPS Regional Property Manager Churchill Residential, Inc.


Instructor: Casey Board,

CAPS

Instructor: Sarah Turner,

CAPS

Instructor: Sue Weston,

CAPS

Instructor: Lisa Rogers,CAPS

SP

PRESENTINGSPONSOR

EarthWorks provides premier, full-service landscape management services for

multi-family and commercial properties.

FEATURING: JOEL ZEFFJoel Zeff creates energy. He is a dynamic speaker, improvisational humorist and author. His interactive performances invite mem-bers of the audience to participate in hilarious improvisational exercises that illustrate Joel’s central message: That organiza-tions and individuals should CELEBRATE every day successes to increase collaboration, productivity, passion and innovation.

VISIT JOEL’S WEBSITE

PRICESPre-paid - $129; Billed - $139; Walk-ins - $149

LOCATION & TIMENovember 19, 201311am to 4:30pm (Plan to arrive at 10:30am)Arlington Convention Center

REGISTER NOW AT WWW.AATCNET.ORG


CDS Courses AATC Members CDS Subscribers (a la carte fee) (1/1/13 to 12/31/13)Fall CDSFair Housing English $89 $69Fair Housing en Español $89 includedPresentation Skills Marathon $99 Full Day includedSocial Media for Onsite Professionals $89 $69#SocialNetWorthing #Interactive $89 (Supplier partners only)Maintenance [WO]MAN UP! $99 Full Day includedLeasing Boot Camp $99 Full Day includedAsst. Manger Club Level 2 $99 Full Day includedFair Housing English $89 $69New Eviction Court Rules $89 $69 NAA CAPS Designation Program $1400 $1260

CAREER DEVELOPMENT SPECIAL EVENTS

TAA LEASE with the BEST: Pre- paid $99; Billed $109; Walk-ins $119

THINKLINK Brainstorming Conference: Forward ThinkingPre-paid - $129; Billed - $139; Walk-ins - $149

Leadership Development Series - 2-day course: $135 per person (Book included: 5 Levels of Leadership by John Maxwell)

Executive Leadership Series - 2-day course: $135 per person (Book included: 5 Levels of Leadership by John Maxwell)

2013 Pricing Summary


Getting to AATC

LOOP 820DE

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26

HWY. 121/183

BAKER BLVD. HWY. 10

HWY. 121

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RUFE SNOW

Address: 6350 Baker Blvd., Fort Worth, TX 76118Phone: 817-284-1121

From downtown Fort Worth: Interstate 30 east then I35W north. Exit 121 (the Airport Freeway) east, then north (left) on Loop 820. Exit North Richland Hills/Hwy 10/183. Turn left (west) on Hwy 10/183 (also called Baker Blvd) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking. From North Arlington/Grand Prairie/Downtown Dallas: Interstate 30 west to Loop 820. North (right) on 820. Exit North Richland Hills/Hwy 10/183. Turn left (west) on Hwy 10/183 (also called Baker Blvd.) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking. From Hurst/Grapevine/North Dallas: Hwy 121 south past the north entrance to DFW Airport toward Fort Worth. Continue south on 121 through the 183/121 merge. South (left) on 820. Exit North Richland Hills/Hwy 10/183. Turn left then right on Hwy 10/183 (also called Baker Blvd) and through 6 traffic lights. Left on Crites (prior to the Hwy 26/183 merge). Right into the AATC drive and parking.

AATC’s Career Development Faculty

Brenda Carpenter, CAS, CAM, VP of Operations, McMahan Flooring. Since starting in the industry in 1990, Brenda has held various positions on the property management side ranging from Leasing Consultant to Vice President of Operations. She also has eight years of experience working on the Product & Services side of things. Brenda truly has a passion to educate, and she continu-ally volunteers to assist AATC with their Career Development initiatives.

Casey Board, CAPS, CAM, NAAEI Faculty, Regional Manager, Walker-Holder. Casey has been in the multifamily industry for 14 years and spent many years working with affordable housing programs. She has been an active member of the Apartment Association of Tarrant County’s education committee, and currently serves as finance chair for the City of Fort Worth Community Action Partners.

Paul Brown, Maintenance Supply HQ - Paul Brown is the Sales Manager for Maintenance Supply Headquarters for the North Texas and Oklahoma region. He currently serves on the Product and Service Council with the AATC and has been an active member of multiple local associations since joining the industry as a vendor member in 1989 with Century Maintenance Supply. He is an active supporter of the associations education programs as well as overseeing all the local maintenance training and seminars for Maintenance Supply Headquarters in DFW.

Shelly Cantrell, CAPS

Shelly is a Senior Property Manager for Colonial Properties Trust, and specializes in sales and marketing. She holds a bachelor’s degree in advertising and is devoted to industry education and helping others to achieve their full potential. In her free time, she enjoys reading, tennis and of course, shopping.

Susan Goff, NAAEI Advanced Instructor, CAPS Candidate, AATC Career Develop-ment Committee Chair. Susan began her career in the industry in 2005 and is the Regional Training and Marketing Director for Milestone Management. Susan started her journey as a leasing director and moved through the ranks as she pursued her passion for teaching through mentoring, peer training, and education opportunities with AATC.

Beth Doty, Capture the Market - Beth Doty stumbled into the multifamily world shortly after moving from Long Island, NY to Dallas, TX to pursue a lifelong dream of becoming a teacher. She quickly realized the multifamily industry was her call-ing. Over the years she has held many positions on the management side and is currently a Regional Sales Executive with Capture the Market.

Shelley Cantrell, CAPS - Shelly is a Senior Property Manager for Colonial Proper-ties Trust, and specializes in sales and marketing. She holds a bachelor’s degree in advertising and is devoted to industry education and helping others to achieve their full potential. In her free time, she enjoys reading, tennis and of course, shop-


Gregory Ann Goldrick - Gregory began her career over 18-years ago while leasing apartments in college and has since worked for several prominent real estate firms including: Simpson Housing, Archon Group, and Walden Residential. She has experience with operations management, educational training, branding and asset marketing; not to mention product types ranging from conventional, affordable, se-nior, tax credit, garden, loft, mid-rise, high-rise rise and mixed use developments. She is also member of the NAA Education Institute Faculty.

Hollie Lawing, Regional Portfolio Manager, Madera Residential. Hollie started in the business as a leasing consultant in 2001. For the past 11 years, Hollie has worked onsite with roles ranging from Leasing Director, Community Manager, and Business Relations/Marketing and most recently, Regional Portfolio Manager. Hollie’s passion for education and training mixed with the desire to have fun has landed her in two Thinklink presentations and the Assistant Managers Club.

Leah Lashley - Lea Lashley is a Marketing Communications Strategist at Real-Page, Inc. in Carrollton, Texas. Lea is also in her second year as a professor of marketing for social and digital media at the MBA level for the SMU Cox School of Business. Her career has spanned a variety of industries over nearly 15 years, including publishing, finance, interiors, aerospace, convenience retail, hotels and CPG. And prior to RealPage, Lea spent two years leading the rebrand efforts for a strategic and creative agency based in Dallas where she supported brands like Louisville Slugger, P&G, RadioShack and Omni Hotels.

AATC’s Career Development FacultyMary Harrington, Regional Manager, Milestone - Mary Harrington is a Regional Manager with Milestone Management. She has over 30 years experience in the MultiFamily Industry, over twelve years has been with Milestone. Mary attended The University of Houston and University of Texas in Austin majoring in General Business with a Minor in Real Estate. She is a CAPS, ARM, and CPM Candidate with IREM and a member of their Fort Worth Chapter. Mary has been a judge for the Lone Star Awards with AATC for the past three years and has recently joined the Education Committee. Mary recently received the Regional Manager Achieve-ment Award at the Milestone bi-annual Manager’s conference.

“Our Instructors have PROVEN success in the field and possess a high-level knowledge that they are able

to pass down to our students!”- John Mitchell, AATC Executive Director


Jhone Mateo, Jhone is a General Contractor with 20 years combined experience in Leadership Training, Property Maintenance, Multi-Family Renovation and Com-mercial Renovation. Jhone’s passion for construction and training comes across clearly in his work because both effect change for the long term. He works with owners and management companies in the Multi-family industry assisting with acquisitions, complete renovation and leadership training for onsite staff.

Ian Mattingly, LumaCorp, Executive VP. Ian oversees 21 properties currently under management, directing the firm’s day-to-day operations, evaluating new investment opportunities, and overseeing leading-edge revenue management and procurement systems. He is an active member of numerous local, regional, and national associa-tions and boards, including the board of TAA’s Education Foundation.

Lisa Rogers, CAPS - Lisa’s career in the multi-family management industry spans 17 years working for some of the most respected organizations in the industry. She currently is employed by Churchill Residential where she serves as a Regional Property Manager. Lisa is actively involved in the Apartment Association of Tarrant County and is a graduate of their highly respected Lyceum Program.

Elizabeth Martinez - Elizabeth Martinez has been with Pace Realty Corporation in Dallas, Texas since 2009 and has over 7 years of experience in property manage-ment. As Property Manager, she is responsible for all property management activi-ties and in addition, she has been a member of the Mentor Team at PACE and


Shannon Tibbits, NALP, NAAEI Faculty - Previously has worked as a Leasing Director, Marketing Director and Leasing Consultant for Fairfield and UDR. Has a strong background in Education and is a TWU graduate. Currently serves as a member of AAGD & AATC Education Committees. Think Link Facilitator for 2011, 2012 & 2013. Certified True Colors Facilitator & Certified Training Expert for AM-STD. Values her faith and family above everything else (shoes are a close second).

James Traylor- James Traylor has been a property manager for Camden Property Trust for the past 9 years. During that time he has developed a passion for fortune 500 marketing and has helped build key relationships which have made his and other regions successful. In addition to marketing, customer service and building resident trust are one of his true callings.

Sarah Turner, NALP, CAM, CAPS, NAAEI Faculty - Sarah currently serves as a Regional Vice President for Colonial Properties Trust. She is responsible for team development, leadership and setting goals for success. Sarah has been an active member and volunteer for the Tarrant County, Dallas, and Texas Apartment As-sociations. She completed her NAA National Apartment Leasing Professional, NAA Certified Apartment Manager and NAA Certified Apartment Property Supervisor designations and is a member of the NAA Education Institute faculty, completing its Advanced Instructor training program.

About the Instructors

Val Thurwanger, Director of Career Development, AATC. Born in Mexico and having lived in four different countries, Valeria brings her cross-cultural experiences to the industry. She previously had a career in hotel management and worked at the Four Seasons Hotel brand. Her experience on-site and as a vendor, combined with her hotel management training, has led to success in the multifamily industry. She enjoys expanding the knowledge of her culture by teaching Spanish to English-speaking people.

Andrea Yegersen - Andrea has been in the industry for 15 years and received her CAM certification in 2007. Her expertise for many years was the lease ups of new construction assets in the DFW area. She recently joined Lincoln Properties and is working on a rehab project. Andrea enjoy sharing her high energy and experience in the industry with others.

Susan E. Weston, CAM CAPS, NAAEI Faculty - Susan operates her consulting and training firm located in Dallas, Texas. Her career spans 30 years as VP of Opera-tions, Director of Human Resources and VP of Learning and Development. Susan also served as Director of Education for NAA. In 2009, she earned the prestigious ACE award from NAAEI. She is an NAAEI Faculty and Board Member and volunteer at local and state apartment associations. She is also a Subject Matter Expert for the NAA Education Institute, member of NAAEI Senior Faculty, the NAAEI Online


visit www.aatcnet.org now

Registrations must be made online at www.aatcnet.org. call Valeria Thurwanger at 817-616-0358 for additional information.

All no-shows will be billed for the full cost of the courses registered for. You must cancel your registration before 72-hours prior to the start of the course.

For more information on what classes are included and/or discounts that are available for Career Development Series (CDS) subscribers, Please view the Pricing page in this catalog or call for more information.

NAA Designations must be paid in full 2-weeks before classes start

Contact Us:Apartment Association of Tarrant CountyAttn: Val Thurwanger6350 Baker Blvd.Fort Worth, TX 76118817-616-0358 (Direct)817-284-1121 (Office)[email protected]

How to Register

ADVOCATE. EDUCATE. NETWORK. INSPIRE.APARTMENT ASSOCIATION OF TARRANT COUNTYWWW.AATCNET.ORG

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6350 BAKER BLVD.FORT WORTH, TX 76118817-284-1121www.aatcnet.org

2013 aatc fall career dev catalog

Documents

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leadership development

new way of thinking

best programs

best way

new ways

executive series

educational programs