2013 annual gathering: workshop#7c: communicate to inspire a pathway to extraordinary leadership,...

7/27/2019 2013 Annual Gathering: Workshop#7C: Communicate to Inspire a Pathway to Extraordinary Leadership, Part 1

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Communicate to Inspire: A

Pathway to Extraordinary

Leadership

Leah C. Lorendo, Ph.D., CCC-SLP


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Leadership Communication

Modern leadership is.less about being an expert

in a technical skill area and more about creating

context for others to learn, become the experts

and then execute quicklycreating contextrequires leaders to motivate and influence others

to perform at their bestvoicing goals and

inspiring others is vital, and so is listening.

Chief Learning Officer 2013


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7 Communications Questions to ask

YourselfTo start communicating consciously (N. Morgan)

1. How do you show up when you walk into a room?

2. What emotions do you convey for important meetings,

conversations, and presentations?3. What unconscious messages are you receiving from others?

4. Do you have a leadership voice?

5. What honest signals do you send out in key work and socialsituations?

6. Is your unconscious mind holding you back or propelling youforward?

7. Are you telling powerful stories?


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Leadership is communication

A good deal of the important work of being a leader begins at the

unconscious level of the leaders mind. Leaders who focus only on the

conscious dialogue will ultimately be half-complete leaders and not

the most important half at that.

Are strong communication skills essential for successful leadership?

In many ways, leadership is communication, since leaders are defined by

their followers, and you cant create, inspire, and direct followers without

communicating with them.

A leader who is a strong communicator has a chance to be successful

through his or her followers. A weak communicator has no chance at all.

N. Morgan (2013)


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Value of communication formula?

What you arent aware of =

Incongruency

The 'Mehrabian formula' (7%/38%/55%) was

established in situations where there was

incongruence between words and expression.

Telephone 16%/84%

Significance? Communicating unconsciously =incongruence

Communicate consciously as a leader


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How do you know youre effective?

You did great!

I always get good feedback!


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Valid Self-Assessment or Honest

Feedback?

How you see yourself and how other people see youare only very modestly correlated. You are probablywrong about you

Trying to figure it all out on your own is close toimpossible.

Relying on our intuitions alone for self-knowledge is

dangerous, because thanks to the nature of theadaptive unconscious, they are often no more accuratethan a shot in the dark.Halvorson (2013)


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Leadership Communication Skills

Empathy (Emotional Intelligence) + Criticalthinking = Using information about your

listener to make decisions about your content

Mental rehearsal = imaging

Body movement + facial expressions + vocal

distinction = Physical rehearsal

Mental imaging + physical practice = Drawinglisteners into your communication


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Focus on the listeners/readers

Audience analysis

How to relate to your audience

Desired outcome for your listeners

Whats init for them?

Adapting your message to the intended

audience Appropriate medium for the communication


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Desired outcome of the

communication?

Informing

Persuading

Convincing Asking for a specific action

Understand something if they understand

it, what will they do? Adapting your message to the intended

audience


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Creating your message Consider

PAIBOC

Analyze your audience to reach them

1. Purposes?

2. Audience/Listeners/Readers?3. Information?

4. Benefits?

5. Objections?

6. Context?

5 of the six questions relate to your audience


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Why body language matters

Humans dont need words to tell each

other things, and even very important

things. Non-verbal communications isntjust another human conversation; its the

most important human conversation.

N. Morgan (2013)


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Importance of nonverbal language

Visual and vocal clues in communication are

far more powerful than the actual words we

use (S. Young)

Your body language shapes who you are

(A. Cuddy)

Our nonverbals govern how others think andfeel about us

Body Language distracting or purposeful?


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What do I do with these (hands,

arms, movement, gestures)?

The answer is to be more intentional about

what youre doing. Think first about what the

purpose of the interaction is, what you want

to get out of it, and what your attitude toward

it is.

When you focus your emotions in this way,

your gestures will be purposeful.

N. Morgan (2013)


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Are you talking to me?

Adults make eye contact between 30% and 60%

of the time in an average conversation - people

should be making eye contact 60% to 70% of the

time to create a sense of emotional connection(Quantified Impressions)

Eye contact can be a strong tool for influencing

others. Looking at a colleague when speakingconveys confidence and respect.

S. Shellenbarger (2013)


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Do not underestimate the power of

your voice

Learning to modify the tone of your voice can

improve peoples instinctive reactions to you.

Not only do people judge us by the way we

speak. we can actually improve our perceived

appearance by improving the sound of our voice.

Within the first 30 seconds of hearing your voice

the other person has formed a mental image ofyou.

S. Berkley (2013)


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Expressive Communication - Voice

Clear articulation

Rate of speaking Pace Rhythm

Vocal emphasis Vocal variety

Pausing use silence; eliminate filler words Meaningful words - Noncommittal words

Volume projection

Pitch


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The importance of vowels

Relax your jaw + elongate the vowels =

warmth and fullness

Many leaders focus so much on

demonstrating power and competence that

they fail to communicate warmth and

trustworthiness. Warmth may actually be a

truer, deeper source of power to begin with

A. Cuddy


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Conversational style and delivery

Clarity of content Words that are easy to understand

A mixture of short and long words, sentences

and paragraphs

Intentional pauses

Natural, conversational style

Tactful language

Telling stories

Strategic informality

Imaging


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Reader-centered writing

Similar principles apply in both verbal

communication (listener-centered

communication) and writing (reader-centered

writing).

Improve your writing by focusing on the

expectations, goals and needs of the readers.


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Writing to the needs of the readers

Cost of poor writing

Adopt a you attitude

Plain language clarify jargon Proofread and edit

Strong opening and effective closing

Email writing subject line; visually appealing;reply to all?


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Are you listening really?

Cost of poor listening

Developing empathic listening

If you want to succeedanywhere thatinvolves interacting with people, you need

expert listening skills (M. Murphy)

Transparent listening skills Listening is the front end of decision making


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Servant Leadership is listening

True listening builds strength in other

people.

Dont assume, because you are intelligent,

able and well-motivated, that you are open to

communication, that you know how to listen.

Robert Greenleaf, 1970


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Communication is different now

Mindfulness requires constant effort and

commitment to be tuned into another

persons message, not just their words.

I felt I had his undivided attention when I

most needed it (Switch and Shift, 2013).

We want authentic leaders today -

Authenticity means making whats staged

look impromptu (N. Morgan, 2013).


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Aligning Communication Impressions in your

Organization

Modeling

MentoringGreat mentors do not listen

passively; they listen dramatically (Switch

and Shift, 2013).

Coaching

Employee satisfaction Stakeholder satisfaction


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Leadership is changing

the prototypical leader of the future will shift

from the steely-eyed command-and-control

type to one who is more open to

feedbackone who specializes in

communication, collaboration and co-

ordination.

S. Krawcheck (2013)


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Lets practice!

Participation in exercises designed to

support the content presentedtoday!


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Communication Plan

Honest assessment/evaluation

Communication development plan

Intentional

Conscious choices

Mindfulness


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2013 annual gathering: workshop#7c: communicate to inspire a pathway to extraordinary leadership,...

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