2013 Business Plan

HR, COMMUNICATIONS AND CUSTOMER SERVICE

Services-what we do

CommunicationsHuman Resources

Customer Service

Common Services

Health and Safety

Goals-Why

• Engage and promote• Legal and statutory requirements• Trust and credibility• Partnerships for effective service delivery• Risk reduction by being proactive

2012 Successes

• Our Employees• Health and Safety• Corporate Identity

And we have a surprise for you…

2012 Successes

• Citizen Engagement and Events

Significant Issues & Trends

• Demographic shifts

Significant Issues & Trends• Finding and retaining talent

Significant Issues & Trends

Significant Issues & Trends

• Pitt Meadows image

Significant Issues & Trends• Community Engagement is changing

2013 ActionsON-GOING ACITIVITIES – THE DAY TO DAYNEW PROJECTS AND INITIATIVES Human Resources:• Health & Safety and Wellness program• Rollout of an HR Resource/Work Centre in the new office space

– Develop a corporate-branded HR Process & Services Manual• Develop best practices in employee policies and labour relations management

– Successful CUPE negotiations– Development of a broad, well-balanced retention strategy

Communications:• Development of a Communications Strategic Plan• Launch of website refresh• Launch of refreshed Intranet/internal e-newsletter• Development of a 100-Year Celebration Committee and Work Plan

Proposed Operating BudgetFinancial Summary - HR and Communications

2012 Projected

Actual2012

Budget 2013

Budget 2014

Budget 2015

Budget 2016

Budget 2017

Budget

Operating:Revenues

Miscellaneous Revenue 500$ 500$ 500$ 500$ 500$ 500$ 500$

$ Change -$ -$ -$ -$ -$

% Change - - - - -

ExpendituresHR/Customer Service 337,000 337,463 430,794 438,442 447,211 456,155 465,230 HR/Training 76,000 83,257 83,190 84,854 86,551 88,284 90,049 Communications 77,000 76,771 36,041 36,763 54,499 38,250 39,015

Total Expenditures 490,000 497,491 550,025 560,059 588,261 582,689 594,294

$ Change 52,534$ 10,034$ 28,202$ (5,572)$ 11,605$

% Change 11% 2% 5% -1% 2%

Net Operating Expenditures 489,500$ 496,991$ 549,525$ 559,559$ 587,761$ 582,189$ 593,794$

$ Change 52,534$ 10,034$ 28,202$ (5,572)$ 11,605$

% Change 10.6% 1.8% 5.0% -0.9% 2.0%

Key Budget Changes for 2013:

ExpendituresCommunications Assistant 58,000$ Eliminate Consultant (21,000) Postage 6,000 Inflationary & other miscellaneous adjustments 9,534

Change in Net Operating Expenditures 52,534$

Additional funding provided by Development Services budget adjustment

Decision Packages

• Decision Package: 100th Year Celebration Planning