2013 - missouri · 2013 claims occurred in the category of client other than free legal service or...
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DIFP
2013
Legal Malpractice Insurance Report
Statistics SectionAugust 2014
Missouri
Jeremiah W. (Jay) NixonGovernor
John M. HuffDirector
Department of Insurance, Financial Institutions & Professional Registration
MISSOURI
LEGAL
MALPRACTICE
INSURANCE
REPORT
2013
Department of Insurance, Financial Institutions & Professional RegistrationStatistics Section
August 2014
Other Publications
Available from the Missouri Department of Insurance,
Financial Institutions & Professional Registration
The Department of Insurance, Financial Institutions & Professional Registration publishes the following
reports.
1. Missouri Complaint Index Report
summary information: http://insurance.mo.gov/consumers/complaints/compindx.php
2. Missouri Department of Insurance Annual Report
summary information: http://difp.mo.gov/about.php
3. Missouri Life, Accident & Health Supplement Data
summary information: http://insurance.mo.gov/reports/suppdata/
4. Missouri Market Share Data
summary information: http://insurance.mo.gov/reports/mktshr/
5. Missouri Medical Malpractice (Closed Claim) Report
summary information: http://insurance.mo.gov/reports/medmal/index.php
6. Missouri Product Liability (Closed Claim) Report
summary information: http://insurance.mo.gov/reports/prodliab/
7. Missouri Property & Casualty Supplement Report
summary information: http://insurance.mo.gov/reports/suppdata/
8. Missouri Real Estate Malpractice (Closed Claim) Report
summary information: http://insurance.mo.gov/reports/remal/
9. Mortgage Guaranty Report
summary information: http://insurance.mo.gov/reports/mortguar/
10. Missouri Health Maintenance Organization Report
summary information: http://insurance.mo.gov/reports/hmo/
Databases: For more information: http://insurance.mo.gov/reports/
1. Medicare Supplement Experience Data
2. Commercial Liability Experience Data
3. Missouri Zip Code Insurance Data for:
Homeowners/Dwelling Fire,
Farmowners (dwelling only),
Mobile Home,
Earthquake, and
Private Passenger Automobile
Some data is available to the public for a fee by special request only. For additional information, contact
the Statistics Section at (573) 751-4126.
DEFINITION OF TERMS
Indemnity Paid: The sum of all payments made during the year for the benefit of insurance
claimants, before reinsurance has been ceded and/or assumed. These payments include amounts paid
in the current year for claims arising from coverage in prior years and exclude amounts which will be
paid in future years for claims arising from the current year. Hence, this item is not a measure of the
actual cost of current coverages, but only of current cash flows.
Loss Adjustment Expenses: The cost involved in an insurance company’s adjustment of losses
under a policy.
Direct Premiums Written: The dollar amount charged when a policyholder contracts for insurance
coverage before reinsurance has been ceded and/or assumed.
Direct Premiums Earned: The part of premium attributable to the coverage already provided in a
given period before reinsurance has been ceded and/or assumed.
Direct Losses Incurred: The sum of direct losses paid plus an estimate at the close of the year of
the amounts to be paid in the future for all claims arising from the current and all prior years, minus
the corresponding estimate made at the close of business for the preceding year. Incurred losses
reported include estimated amounts unpaid for incurred-but-not-reported (IBNR) claims.
Loss Ratio: The dollar amount of direct losses incurred divided by the dollar amount of premiums
earned for the particular line of business being analyzed, expressed as a percentage. This is an
accounting representation of the portion of each premium dollar which is needed to honor a
company's promise to pay claims.
LEGAL MALPRACTICE INSURANCE REPORT
EXECUTIVE SUMMARY
This report summarizes the legal malpractice insurance experience in Missouri from 2004 to 2013.
The charts, graphs and tables in this report are limited to closed claim information and were
constructed from data collected by the Department of Insurance, Financial Institutions & Professional
Registration as required by Section 383.077 RSMo. The premium and loss data, obtained from the Missouri
Page 19 Supplement to the companies’ annual statements are presented in the final section.
In 2013, the loss ratio for legal malpractice insurance in Missouri was 61 percent. For the 10-year
period of claims closed1, 586 (24 percent) were closed with payment. Claims closed in 2013 totaled 267, a
18 percent increase from the previous year. The average payment was $149,794.
The cost to an insurer for settling legal malpractice cases (called loss adjustment expense, consisting
of legal fees, claim adjustment costs and related items) has fluctuated over the past 10 years. In 2013, the
average loss adjustment expense for all claims closed with payment was $82,753 compared to $124,155 in
2012.
Indemnity amounts are categorized by claim characteristics, including:
Area of law in which the insured was retained by the claimant.
Major activity in which the lawyer was engaged at the time the alleged error or omission
occurred.
Alleged error or omission that was the most significant reason for making the claim.
The legal disposition of the claim at the closing date.
The number of years the insured had been in practice at the time of the alleged error or
omission.
The relationship of the insured to the claimant.
1 Claims closed may have resulted from incidents in any previous period.
By area of law, the largest share of claims closed in 2013 (48 of 267) was initiated by plaintiffs in
real estate. The largest proportion of all claims closed in 2013 under the major activity code occurred during
categories that were not specified. Of all claims paid during 2013, 57 percent were settled before trial or
hearing on the alleged malpractice.
Seventy-six percent of losses in 2013 occurred among attorneys with more than 10 years of practice.
The insured’s relationship to the claimant is partitioned into four subclasses: free legal service, non-client,
member of pre-paid legal plan and client other than free service or prepaid legal plan. Ninety percent of
2013 claims occurred in the category of client other than free legal service or member of pre-paid legal plan.
Only 14 companies reported writing legal malpractice insurance in Missouri for 2013. Of these, the
Bar Plan Mutual Insurance Company was by far the largest, with over 71 percent of the legal malpractice
insurance market in this state.
This report was compiled using information submitted by insurance companies. As a result, the
accuracy of this report is dependent upon the correctness of each company’s data. Copies of this report will
be made available in Braille, large print or on audio cassette upon request. Any questions regarding this
report should be addressed to the Statistics Section, Department of Insurance, Financial Institutions &
Professional Registration, P.O. Box 690, Jefferson City, MO 65102-0690.
The Missouri Department of Insurance, Financial Institutions & Professional Registration
is an Equal Opportunity Employer
TABLE OF CONTENTS
SECTION DESCRIPTION PAGE
I TEN YEAR SUMMARY .....................................................................3
II INDEMNITY SUMMARY
Area of Law: 10-Year and 2013 Summary ..........................................9
Trends of the Top 10 Areas of Law ....................................................13
Major Activity: 10-Year and 2013 Summary ....................................25
Trends of the Top 10 Major Activity ................................................29
Alleged Errors or Omissions: 10-Year and 2013 Summary ..............41
Trends of the Top 10 Alleged Errors or Omissions .............................45
Claim Disposition: 10-Year and 2013 Summary ................................57
Trends of the Top 9 Claim Dispositions ..............................................61
Years Admitted to Practice: 10-Year and 2013 Summary ..................73
Trends of Years Admitted to Practice ..................................................77
Insured/Claimant Relationship: 10-Year and 2013 Summary ............83
Trends of Insured/Claimant Relationship ............................................87
III PREMIUM AND LOSS DATA ..........................................................93
TEN YEAR
SUMMARY
(2004-2013)
LE
GA
L M
AL
PR
AC
TIC
E E
XP
ER
IEN
CE
TE
N Y
EA
R S
UM
MA
RY
(200
4-2
01
3)
CL
OS
ED
CL
AIM
S
NU
MB
ER
O
F
CL
AIM
S
PE
RC
EN
T
OF
C
LA
IMS
TO
TA
L
IND
EM
NIT
Y
PA
ID
A
VE
RA
GE
IN
DE
MN
ITY
P
AID
TO
TA
L L
OS
S
EX
PE
NS
ES
P
AID
AV
ER
AG
E
LO
SS
E
XP
EN
SE
P
AID
All
Clo
sed
Cla
ims
2,3
98
100.0
%
$65,2
73,9
94
$27,2
20
$46,5
78,8
05
$19,4
24
Clo
sed
wit
h P
aym
en
t
586
24.0
%
$65,2
73,9
94
$111
,38
9
$24,4
52,9
97
$41,7
29
Clo
sed
wit
ho
ut
Pa
ym
en
t
1,8
12
76.0
%
$0
$0
$22,1
25,8
28
$12,2
11
Cla
ims S
ett
led
Th
rou
gh
Co
urt
Pro
ceed
ing
s
218
9.1
%
$6,9
25,8
51
$31,7
70
$14,2
20,4
42
$65,2
31
Co
urt
Pro
ceed
ing
s R
esu
ltin
g in
Pa
ym
en
t 30
1.3
%
$6,9
25,8
51
$230
,86
2
$4,3
59,1
37
$145
,30
5
3
MIS
SO
UR
I L
EG
AL
MA
LP
RA
CT
ICE
IN
SU
RA
NC
E
AV
ER
AG
E P
AID
CL
AIM
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
AL
L C
LO
SE
D C
LA
IMS
$1
3,8
11
$4
9,5
88
$2
7,8
51
$2
2,9
80
$2
0,3
46
$3
0,0
83
$2
9,0
04
$2
7,8
98
$4
2,1
42
$1
1,7
82
CL
OS
ED
WIT
H P
AY
ME
NT
$4
9,1
89
$1
83
,326
$9
4,0
92
$9
1,9
22
$8
4,4
53
$1
06
,229
$1
15
,015
$9
9,0
59
$1
89
,209
$1
49
,794
$0
$3
0,0
00
$6
0,0
00
$9
0,0
00
$1
20
,00
0
$1
50
,00
0
$1
80
,00
0
$2
10
,00
0
4
MIS
SO
UR
I L
EG
AL
MA
LP
RA
CT
ICE
IN
SU
RA
NC
E
AV
ER
AG
E P
AID
LO
SS
AD
JU
ST
ME
NT
EX
PE
NS
E
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
AL
L C
LA
IMS
$2
5,2
99
$1
9,6
93
$2
3,7
18
$2
2,2
83
$1
7,8
15
$1
8,3
17
$1
8,0
65
$1
6,2
14
$2
7,6
53
$6
,509
CL
OS
ED
WIT
H P
AY
ME
NT
$9
0,1
07
$7
2,8
03
$8
0,1
28
$8
9,1
31
$7
3,9
50
$6
4,6
82
$7
1,6
37
$5
7,5
70
$1
24
,155
$8
2,7
53
CL
OS
ED
WIT
HO
UT
PA
YM
EN
T$3
5,1
75
$2
6,9
95
$3
3,6
90
$2
9,7
10
$2
3,4
69
$2
5,5
53
$2
4,1
57
$2
2,5
70
$3
5,5
77
$7
,064
$0
$1
0,0
00
$2
0,0
00
$3
0,0
00
$4
0,0
00
$5
0,0
00
$6
0,0
00
$7
0,0
00
$8
0,0
00
$9
0,0
00
$1
00
,00
0
5
MIS
SO
UR
I L
EG
AL
MA
LP
RA
CT
ICE
IN
SU
RA
NC
E
CL
AIM
CO
UN
T 2
00
4-2
01
3
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
CL
OS
ED
WIT
H P
AY
ME
NT
73
66
74
59
53
64
58
69
49
21
CL
OS
ED
WIT
HO
UT
PA
YM
EN
T18
717
817
617
716
716
217
217
617
124
6
TO
TA
L26
024
425
023
622
022
623
024
522
026
7
0
50
10
0
15
0
20
0
25
0
30
0
35
0
Number of Claims
6
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
AREA OF LAW
7
8
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
2004-2
01
3
AR
EA
OF
LA
W
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
BI/P
D -
PLA
INT
IFF
582
192
32.7
6%
$100
,73
0
$19,3
40,0
85
29.6
3%
$20,9
32
CO
LLE
CT
ION
& B
AN
KR
UP
TC
Y
331
61
10.4
1%
$45,0
41
$2,7
47,4
89
4.2
1%
$10,7
28
FA
MIL
Y L
AW
276
57
9.7
3%
$73,7
34
$4,2
02,8
50
6.4
4%
$11,9
95
ES
TA
TE
, T
RU
ST
& P
RO
BA
TE
252
65
11.0
9%
$81,4
62
$5,2
95,0
28
8.1
1%
$15,9
23
RE
AL E
ST
AT
E
247
47
8.0
2%
$166
,15
9
$7,8
09,4
86
11.9
6%
$13,5
00
BU
SIN
ES
S T
RA
NS
AC
TIO
N/C
OM
ME
RC
IAL
LA
W
108
32
5.4
6%
$188
,20
5
$6,0
22,5
64
9.2
3%
$49,4
62
CO
RP
OR
AT
E &
BU
SIN
ES
S O
RG
AN
IZA
TIO
N
102
20
3.4
1%
$174
,26
4
$3,4
85,2
81
5.3
4%
$13,0
60
BI/P
D -
DE
FE
ND
AN
T
97
21
3.5
8%
$351
,61
8
$7,3
83,9
82
11.3
1%
$59,4
54
CR
IMIN
AL
87
10
1.7
1%
$43,3
46
$433
,46
3
0.6
6%
$12,1
05
WO
RK
ER
S C
OM
PE
NS
AT
ION
86
27
4.6
1%
$38,7
14
$1,0
45,2
76
1.6
0%
$13,6
00
CIV
IL R
IGH
TS
& C
OM
MIS
SIO
N
57
12
2.0
5%
$50,9
41
$611
,29
4
0.9
4%
$10,9
12
LA
BO
R L
AW
43
10
1.7
1%
$125
,95
4
$1,2
59,5
35
1.9
3%
$26,7
70
CO
NS
UM
ER
CLA
IMS
26
5
0.8
5%
$59,4
00
$296
,99
9
0.4
6%
$16,9
27
LO
CA
L G
OV
ER
NM
EN
T
19
2
0.3
4%
$250
,20
9
$500
,41
8
0.7
7%
$21,9
36
TA
XA
TIO
N
18
5
0.8
5%
$249
,90
0
$1,2
49,5
00
1.9
1%
$23,9
61
CO
NS
TR
UC
TIO
N (
BU
ILD
ING
CO
NT
RA
CT
S)
16
7
1.1
9%
$245
,41
3
$1,7
17,8
92
2.6
3%
$52,9
49
SE
CU
RIT
IES
(S
.E.C
.)
16
3
0.5
1%
$180
,96
3
$542
,88
9
0.8
3%
$20,3
78
IMM
IGR
AT
ION
& N
AT
UR
ALIZ
AT
ION
10
3
0.5
1%
$54,2
54
$162
,76
3
0.2
5%
$13,2
06
PA
TE
NT
S, T
RA
DE
MA
RK
S, C
OP
YR
IGH
TS
10
4
0.6
8%
$281
,25
0
$1,1
25,0
00
1.7
2%
$113
,25
5
GO
VE
RN
ME
NT
CO
NT
RA
CT
S &
CL
AIM
S
9
1
0.1
7%
$30,0
00
$30,0
00
0.0
5%
$1,7
00
AD
MIR
ALT
Y
3
2
0.3
4%
$6,1
00
$12,2
00
0.0
2%
$1,7
57
EN
VIR
ON
ME
NT
3
0
0.0
0%
N
/A
$0
0.0
0%
$1,4
46
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
9
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
AR
EA
OF
LA
W
AL
L C
LO
SE
D
CL
AIM
S
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T
OF
PA
ID
CL
AIM
S
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
RE
AL E
ST
AT
E
48
2
9.5
2%
$30,0
00
$60,0
00
1.9
1%
$5,9
15
BI/P
D -
PLA
INT
IFF
45
3
14.2
9%
$54,4
28
$163
,28
5
5.1
9%
$14,8
38
CO
LLE
CT
ION
& B
AN
KR
UP
TC
Y
42
1
4.7
6%
$51,0
00
$51,0
00
1.6
2%
$1,1
46
FA
MIL
Y L
AW
30
5
23.8
1%
$319
,16
1
$1,5
95,8
04
50.7
3%
$5,6
82
CO
RP
OR
AT
E &
BU
SIN
ES
S O
RG
AN
IZA
TIO
N
29
4
19.0
5%
$42,5
89
$170
,35
4
5.4
2%
$3,7
38
ES
TA
TE
, T
RU
ST
& P
RO
BA
TE
19
2
9.5
2%
$37,6
13
$75,2
25
2.3
9%
$1,9
91
CIV
IL R
IGH
TS
& C
OM
MIS
SIO
N
13
1
4.7
6%
$200
,00
0
$200
,00
0
6.3
6%
$7,8
49
CR
IMIN
AL
9
0
0.0
0%
N
/A
$0
0.0
0%
$13,0
20
BI/P
D -
DE
FE
ND
AN
T
8
2
9.5
2%
$350
,00
0
$70
0,0
00
22.2
5%
$21,8
26
BU
SIN
ES
S T
RA
NS
AC
TIO
N/C
OM
ME
RC
IAL L
AW
7
0
0.0
0%
N
/A
$0
0.0
0%
$1,8
11
WO
RK
ER
S C
OM
PE
NS
AT
ION
6
0
0.0
0%
N
/A
$0
0.0
0%
$0
LA
BO
R L
AW
3
1
4.7
6%
$130
,00
0
$130
,00
0
4.1
3%
$2,5
65
SE
CU
RIT
IES
(S
.E.C
.)
3
0
0.0
0%
N
/A
$0
0.0
0%
$0
CO
NS
UM
ER
CLA
IMS
2
0
0.0
0%
N
/A
$0
0.0
0%
$0
CO
NS
TR
UC
TIO
N (
BU
ILD
ING
CO
NT
RA
CT
S)
1
0
0.0
0%
N
/A
$0
0.0
0%
$7,1
68
IMM
IGR
AT
ION
& N
AT
UR
ALIZ
AT
ION
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
LO
CA
L G
OV
ER
NM
EN
T
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
10
TRENDS
OF THE TOP TEN
AREAS OF LAW
OF 2013
11
12
REAL ESTATE
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $81,667 $890,799 $154,010 $66,339 $67,113 $21,622 $14,890 $55,315 $450,692 $30,000
AVG LOSS EXPENSE $17,599 $80,862 $22,184 $7,215 $5,916 $5,948 $10,326 $17,981 $7,314 $5,915
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 15 11 19 18 25 28 24 33 26 48
CLOSED WITH PAYMENT 3 4 5 2 5 7 2 13 4 2
CLOSED WITHOUT PAYMENT 12 7 14 16 20 21 22 20 22 46
0
20
40
60
80
100
Nu
mb
er
of
Cla
ims
13
BI/PD - PLAINTIFF
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $29,817 $44,976 $102,071 $62,199 $78,484 $112,765 $253,296 $170,279 $187,901 $54,428
AVG LOSS EXPENSE $14,370 $5,615 $22,763 $44,469 $21,429 $17,908 $27,378 $29,829 $4,454 $14,838
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 73 67 58 69 55 63 51 61 40 45
CLOSED WITH PAYMENT 32 21 19 25 23 23 17 21 8 3
CLOSED WITHOUT PAYMENT 41 46 39 44 32 40 34 40 32 42
0
10
20
30
40
50
60
70
80
90
100
Nu
mb
er
of
Cla
ims
14
COLLECTION & BANKRUPTCY
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $26,179 $34,017 $18,083 $17,741 $141,000 $36,254 $33,089 $45,523 $28,745 $51,000
AVG LOSS EXPENSE $14,327 $29,085 $8,517 $9,277 $45,486 $9,375 -$16,232 $8,919 $12,918 $1,146
-$20,000
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 27 32 39 36 25 20 37 37 36 42
CLOSED WITH PAYMENT 8 6 6 5 8 4 4 8 11 1
CLOSED WITHOUT PAYMENT 19 26 33 31 17 16 33 29 25 41
0
5
10
15
20
25
30
35
40
45
Nu
mb
er
of
Cla
ims
15
FAMILY LAW
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $28,020 $37,224 $93,887 $24,647 $78,783 $18,500 $23,244 $45,600 $31,800 $319,161
AVG LOSS EXPENSE $5,912 $9,168 $20,745 $7,226 $6,305 $2,438 $31,400 $2,037 $24,851 $5,682
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 26 22 39 28 34 20 29 26 22 30
CLOSED WITH PAYMENT 3 6 13 7 4 1 8 5 5 5
CLOSED WITHOUT PAYMENT 23 16 26 21 30 19 21 21 17 25
0
3
6
9
12
15
18
21
24
27
30
33
36
39
42
45
Nu
mb
er
of
Cla
ims
16
CORPORATE & BUSINESS ORGANIZATION
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $10,000 $145,276 $123,333 $47,000 $45,000 $0 $136,875 $501,219 $42,589
AVG LOSS EXPENSE $4,425 $32,468 $48,372 $10,831 $19,649 $4,897 $0 $17,063 $16,963 $3,738
$0
$75,000
$150,000
$225,000
$300,000
$375,000
$450,000
$525,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 6 7 3 6 8 5 4 14 20 29
CLOSED WITH PAYMENT 0 1 2 3 1 1 0 4 4 4
CLOSED WITHOUT PAYMENT 6 6 1 3 7 4 4 10 16 25
0
3
6
9
12
15
18
21
24
27
30
Nu
mb
er
of
Cla
ims
17
ESTATE, TRUST & PROBATE
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $140,398 $24,005 $33,465 $139,109 $34,437 $129,445 $91,435 $93,929 $60,000 $37,613
AVG LOSS EXPENSE $19,719 $8,421 $25,851 $13,988 $5,903 $22,216 $30,465 $11,381 $9,178 $1,991
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 26 33 28 18 23 25 34 27 19 19
CLOSED WITH PAYMENT 8 8 9 4 5 7 12 8 2 2
CLOSED WITHOUT PAYMENT 18 25 19 14 18 18 22 19 17 17
0
4
8
12
16
20
24
28
32
36
Nu
mb
er
of
Cla
ims
18
CIVIL RIGHTS & COMMISSION
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $30,000 $11,000 $10,522 $0 $100,000 $40,625 $54,000 $30,000 $0 $200,000
AVG LOSS EXPENSE $24,266 $2,675 $18,734 $19,904 $31,436 $83 $5,982 $3,100 $0 $7,849
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 7 5 5 3 4 5 8 3 4 13
CLOSED WITH PAYMENT 2 1 2 0 1 2 2 1 0 1
CLOSED WITHOUT PAYMENT 5 4 3 3 3 3 6 2 4 12
0
2
4
6
8
10
12
14
16
Nu
mb
er
of
Cla
ims
19
CRIMINAL
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $29,000 $53,750 $0 $154,463 $0 $3,000 $100,000 $0 $3,750 $0
AVG LOSS EXPENSE $16,372 $9,652 $552 $11,056 $6,394 $5,658 $35,555 $5,737 $8,616 $13,020
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 11 14 6 17 3 6 8 7 6 9
CLOSED WITH PAYMENT 2 2 0 1 0 2 1 0 2 0
CLOSED WITHOUT PAYMENT 9 12 6 16 3 4 7 7 4 9
0
2
4
6
8
10
12
14
16
18
20
Nu
mb
er
of
Cla
ims
20
BI/PD - DEFENDANT
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $61,833 $1,136,425 $260,500 $18,900 $0 $40,000 $27,638 $351,606 $148,333 $350,000
AVG LOSS EXPENSE $113,816 $13,774 $44,063 $6,677 $13,339 $11,600 $56,486 $2,108 $114,533 $21,826
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
$1,000,000
$1,100,000
$1,200,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 29 9 10 7 7 8 4 4 11 8
CLOSED WITH PAYMENT 3 4 4 1 0 1 2 1 3 2
CLOSED WITHOUT PAYMENT 26 5 6 6 7 7 2 3 8 6
0
5
10
15
20
25
30
35
Nu
mb
er
of
Cla
ims
21
BUSINESS TRANSACTION/COMMERCIAL LAW
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $19,710 $232,500 $192,800 $732,779 $87,000 $437,344 $62,667 $38,500 $159,856 $0
AVG LOSS EXPENSE $18,681 $24,819 $85,231 $18,707 $36,003 $96,427 $27,775 $43,598 $117,820 $1,811
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 19 15 9 6 12 10 6 9 15 7
CLOSED WITH PAYMENT 5 4 5 2 4 3 3 2 4 0
CLOSED WITHOUT PAYMENT 14 11 4 4 8 7 3 7 11 7
0
3
6
9
12
15
18
21
24
Nu
mb
er
of
Cla
ims
22
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
MAJOR ACTIVITY
23
24
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
2004-2
01
3
MA
JO
R A
CT
IVIT
Y C
OD
E
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
CO
MM
EN
CE
ME
NT
OF
AC
TIO
N O
R
PR
OC
EE
DIN
G
690
175
29.8
6%
$103
,49
3
$18,1
11,3
24
27.7
5%
$11,7
90
OT
HE
R
523
97
16.5
5%
$77,9
68
$7,5
62,8
48
11.5
9%
$12,2
79
PR
E-T
RIA
L,
PR
E-H
EA
RIN
G
232
67
11.4
3%
$86,8
54
$5,8
19,2
07
8.9
2%
$20,3
45
PR
EP
AR
AT
ION
, T
RA
NS
MIT
TA
L O
R F
ILIN
G
218
70
11.9
5%
$78,0
64
$5,4
64,4
99
8.3
7%
$25,3
31
CO
NS
ULT
AT
ION
OR
AD
VIC
E
172
41
7.0
0%
$284
,57
6
$11,6
67,6
20
17.8
7%
$53,4
84
SE
TT
LE
ME
NT
AN
D N
EG
OT
IAT
ION
162
41
7.0
0%
$141
,44
0
$5,7
99,0
37
8.8
8%
$23,4
19
INV
ES
TIG
AT
ION
, O
TH
ER
TH
AN
LIT
IGA
TIO
N
114
35
5.9
7%
$59,9
42
$2,0
97,9
67
3.2
1%
$16,5
25
TR
IAL O
R H
EA
RIN
G
105
24
4.1
0%
$225
,26
7
$5,4
06,3
96
8.2
8%
$31,6
38
PO
ST
TR
IAL O
R H
EA
RIN
G
72
10
1.7
1%
$85,3
38
$853
,37
5
1.3
1%
$11,7
49
AP
PE
AL A
CT
IVIT
IES
57
11
1.8
8%
$53,5
46
$589
,01
0
0.9
0%
$19,9
82
EX
PA
RT
E P
RO
CE
ED
ING
S
29
10
1.7
1%
$47,8
78
$478
,78
0
0.7
3%
$28,3
59
TA
X R
EP
OR
TIN
G O
R P
AY
ME
NT
9
3
0.5
1%
$116
,35
9
$349
,07
8
0.5
3%
$34,0
53
OT
HE
R W
RIT
TE
N O
PIN
ION
7
2
0.3
4%
$537
,42
7
$1,0
74,8
53
1.6
5%
$63,1
90
RE
FE
RR
AL T
O A
NO
TH
ER
PR
OF
ES
SIO
NA
L
7
0
0.0
0%
N
/A
$0
0.0
0%
$3,5
37
TIT
LE
OP
INIO
N
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
25
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
MA
JO
R A
CT
IVIT
Y C
OD
E
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
OT
HE
R
107
6
28.5
7%
$39,4
76
$236
,85
4
7.5
3%
$2,9
67
C
OM
ME
NC
EM
EN
T O
F A
CT
ION
OR
P
RO
CE
ED
ING
96
2
9.5
2%
$375
,00
0
$750
,00
0
23.8
4%
$2,3
97
PR
E-T
RIA
L,
PR
E-H
EA
RIN
G
25
5
23.8
1%
$83,2
00
$416
,00
0
13.2
2%
$6,0
47
PR
EP
AR
AT
ION
, T
RA
NS
MIT
TA
L O
R F
ILIN
G
13
3
14.2
9%
$372
,50
0
$1,1
17,5
00
35.5
3%
$19,0
35
SE
TT
LE
ME
NT
AN
D N
EG
OT
IAT
ION
8
1
4.7
6%
$26,7
85
$26,7
85
0.8
5%
$64,9
26
CO
NS
ULT
AT
ION
OR
AD
VIC
E
7
2
9.5
2%
$105
,40
2
$2
10
,80
4
6.7
0%
$38,4
25
AP
PE
AL A
CT
IVIT
IES
3
0
0.0
0%
N
/A
$0
0.0
0%
$0
INV
ES
TIG
AT
ION
, O
TH
ER
TH
AN
LIT
IGA
TIO
N
3
2
9.5
2%
$193
,86
3
$387
,72
5
12.3
3%
$1,0
72
PO
ST
TR
IAL O
R H
EA
RIN
G
2
0
0.0
0%
N
/A
$0
0.0
0%
$0
EX
PA
RT
E P
RO
CE
ED
ING
S
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
RE
FE
RR
AL T
O A
NO
TH
ER
PR
OF
ES
SIO
NA
L
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TR
IAL O
R H
EA
RIN
G
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
26
TRENDS
OF THE TOP TEN
MAJOR ACTIVITY
OF 2013
27
28
OTHER
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $73,473 $224,500 $116,500 $60,278 $22,500 $25,923 $27,447 $56,046 $180,578 $39,476
AVG LOSS EXPENSE $9,938 $127,255 $31,006 $38,356 $8,334 $2,127 $6,718 $2,312 $27,083 $2,967
$0
$30,000
$60,000
$90,000
$120,000
$150,000
$180,000
$210,000
$240,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 24 10 18 14 22 61 88 91 88 107
CLOSED WITH PAYMENT 9 5 3 6 1 9 19 24 15 6
CLOSED WITHOUT PAYMENT 15 5 15 8 21 52 69 67 73 101
0
20
40
60
80
100
120
Nu
mb
er
of
Cla
ims
29
COMMENCEMENT OF ACTION OR PROCEEDING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $39,807 $255,129 $73,553 $55,652 $60,423 $76,562 $107,261 $97,996 $189,992 $375,000
AVG LOSS EXPENSE $12,715 $7,617 $9,426 $37,347 $10,339 $14,327 $3,473 $18,102 $5,740 $2,397
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 57 83 67 65 71 63 57 73 58 96
CLOSED WITH PAYMENT 23 24 24 17 23 25 14 17 6 2
CLOSED WITHOUT PAYMENT 34 59 43 48 48 38 43 56 52 94
0
10
20
30
40
50
60
70
80
90
100
Nu
mb
er
of
Cla
ims
30
PRE-TRIAL, PRE-HEARING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $17,346 $133,750 $71,800 $24,926 $91,000 $69,500 $72,115 $135,617 $139,969 $83,200
AVG LOSS EXPENSE $10,908 $11,878 $10,377 $9,277 $10,811 $16,355 $40,919 $32,309 $61,100 $6,047
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
$180,000
$200,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 22 27 19 30 24 20 18 23 24 25
CLOSED WITH PAYMENT 11 4 5 8 2 4 3 13 12 5
CLOSED WITHOUT PAYMENT 11 23 14 22 22 16 15 10 12 20
0
5
10
15
20
25
30
35
Nu
mb
er
of
Cla
ims
31
PREPARATION, TRANSMITTAL OR FILING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $25,706 $40,794 $83,969 $91,328 $47,822 $69,686 $69,568 $74,250 $97,500 $372,500
AVG LOSS EXPENSE $19,666 $42,807 $34,661 $9,251 $8,583 $20,935 $41,806 $39,168 $22,834 $19,035
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 29 26 25 30 26 23 21 18 7 13
CLOSED WITH PAYMENT 8 6 8 9 9 7 10 8 2 3
CLOSED WITHOUT PAYMENT 21 20 17 21 17 16 11 10 5 10
0
5
10
15
20
25
30
35
40
Nu
mb
er
of
Cla
ims
32
SETTLEMENT & NEGOTIATION
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $7,575 $11,225 $90,805 $108,412 $145,667 $80,666 $1,463,067 $47,968 $68,000 $26,785
AVG LOSS EXPENSE $10,051 $6,762 $19,782 $28,481 $47,888 $24,886 $28,348 $2,654 $18,252 $64,926
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 27 19 24 23 18 16 10 7 10 8
CLOSED WITH PAYMENT 3 7 6 5 6 6 2 2 3 1
CLOSED WITHOUT PAYMENT 24 12 18 18 12 10 8 5 7 7
0
3
6
9
12
15
18
21
24
27
30
Nu
mb
er
of
Cla
ims
33
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
CONSULTATION OR ADVICE
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $367,580 $528,740 $107,235 $720,404 $324,691 $263,301 $75,000 $42,500 $1,000,000 $105,402
AVG LOSS EXPENSE $96,069 $49,377 $33,203 $14,511 $84,184 $52,278 $24,956 $17,783 $76,689 $38,425
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 39 20 27 20 15 12 11 13 8 7
CLOSED WITH PAYMENT 3 7 12 2 4 5 3 2 1 2
CLOSED WITHOUT PAYMENT 36 13 15 18 11 7 8 11 7 5
0
6
12
18
24
30
36
42
Nu
mb
er
of
Cla
ims
34
APPEAL ACTIVITIES
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $40,000 $20,000 $72,382 $40,000 $0 $0 $58,000 $11,102 $0 $0
AVG LOSS EXPENSE $4,340 $2,361 $30,072 $17,039 $0 $45,495 $7,037 $963 $268,563 $0
$0
$40,000
$80,000
$120,000
$160,000
$200,000
$240,000
$280,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 7 7 10 10 2 7 4 6 1 3
CLOSED WITH PAYMENT 1 1 5 1 0 0 2 1 0 0
CLOSED WITHOUT PAYMENT 6 6 5 9 2 7 2 5 1 3
0
2
4
6
8
10
12
Nu
mb
er
of
Cla
ims
35
INVESTIGATION, OTHER THAN LITIGATION
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $34,942 $17,089 $187,900 $33,456 $25,267 $32,833 $25,000 $0 $5,000 $193,863
AVG LOSS EXPENSE $3,721 $6,431 $25,549 $18,854 $8,334 $11,959 $8,799 $300,210 $4,946 $1,072
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 21 26 21 14 13 7 2 2 5 3
CLOSED WITH PAYMENT 8 7 5 5 3 3 1 0 1 2
CLOSED WITHOUT PAYMENT 13 19 16 9 10 4 1 2 4 1
0
3
6
9
12
15
18
21
24
27
30
Nu
mb
er
of
Cla
ims
36
POST TRIAL OR HEARING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $40,025 $4,990 $9,778 $0 $125,000 $575,000 $19,500 $0
AVG LOSS EXPENSE $2,535 $0 $10,785 $901 $6,619 $10,445 $47,367 $28,402 $31,038 $0
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
$500,000
$550,000
$600,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 9 3 12 13 15 4 7 3 4 2
CLOSED WITH PAYMENT 0 0 2 1 3 0 1 1 2 0
CLOSED WITHOUT PAYMENT 9 3 10 12 12 4 6 2 2 2
0
3
6
9
12
15
18
Nu
mb
er
of
Cla
ims
37
EXPARTE PROCEEDINGS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $12,500 $29,258 $60,370 $216,767 $23,500 $0 $0 $0 $5,000 $0
AVG LOSS EXPENSE $16,000 $14,667 $74,268 $27,234 $29,592 $0 $58,877 $0 $2,500 $0
$0
$30,000
$60,000
$90,000
$120,000
$150,000
$180,000
$210,000
$240,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 7 7 5 2 2 0 2 1 2 1
CLOSED WITH PAYMENT 2 3 2 1 1 0 0 0 1 0
CLOSED WITHOUT PAYMENT 5 4 3 1 1 0 2 1 1 1
0
2
4
6
8
10
12
Nu
mb
er
of
Cla
ims
38
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
ALLEGED ERRORS OR OMISSIONS
39
40
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
2004-2
01
3
ER
RO
R O
R O
MIS
SIO
N
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
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LA
IMS
PE
RC
EN
T O
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PA
ID C
LA
IMS
AV
ER
AG
E
IND
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NIT
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PA
ID
PE
R P
AID
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LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
OT
HE
R
472
61
10.4
1%
$72,2
98
$4,4
10,1
80
6.7
6%
$7,3
70
FA
IL T
O A
SC
ER
TA
IN D
EA
DLIN
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OR
RE
CT
LY
327
105
17.9
2%
$100
,03
8
$10,5
03,9
53
16.0
9%
$19,2
01
PL
AN
NIN
G O
R S
TR
AT
EG
Y E
RR
OR
255
68
11.6
0%
$243
,51
7
$16,5
59,1
51
25.3
7%
$31,2
13
FA
IL T
O K
NO
W O
R P
RO
PE
RL
Y A
PP
LY
TH
E L
AW
181
53
9.0
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$109
,13
8
$5,7
84,3
14
8.8
6%
$21,7
71
PR
OC
RA
ST
INA
TIO
N O
R L
AC
K O
F F
OLLO
W-U
P
154
45
7.6
8%
$182
,43
2
$8,2
09,4
54
12.5
8%
$18,2
91
INA
DE
QU
AT
E IN
VE
ST
IGA
TIO
N
128
35
5.9
7%
$92,8
62
$3,2
50,1
87
4.9
8%
$33,9
51
FA
IL T
O F
OLLO
W C
LIE
NT
S IN
ST
RU
CT
ION
S
112
20
3.4
1%
$184
,95
7
$3,6
99,1
40
5.6
7%
$18,8
90
FA
IL T
O F
ILE
DO
CU
ME
NT
S W
ITH
NO
DE
AD
LIN
E
100
26
4.4
4%
$69,9
04
$1,8
17,5
04
2.7
8%
$15,8
50
FA
ILU
RE
TO
RE
AC
T T
O C
AL
EN
DA
R
100
43
7.3
4%
$53,5
17
$2,3
01,2
15
3.5
3%
$5,3
60
MA
LIC
IOU
S P
RO
SE
CU
TIO
N O
R A
BU
SE
OF
PR
OC
ES
S
83
13
2.2
2%
$21,4
23
$278
,50
0
0.4
3%
$16,5
92
FR
AU
D
78
13
2.2
2%
$31,5
53
$410
,19
3
0.6
3%
$16,7
77
FA
IL T
O O
BT
AIN
CLIE
NT
S C
ON
SE
NT
76
10
1.7
1%
$41,5
96
$415
,96
0
0.6
4%
$55,8
67
FA
ILU
RE
TO
CA
LE
ND
AR
PR
OP
ER
LY
74
38
6.4
8%
$66,1
37
$2,5
13,1
97
3.8
5%
$11,3
76
CO
NF
LIC
T O
F IN
TE
RE
ST
66
14
2.3
9%
$162
,29
4
$2,2
72,1
12
3.4
8%
$59,7
30
CLE
RIC
AL E
RR
OR
51
14
2.3
9%
$23,3
32
$3
26
,65
1
0.5
0%
$7,8
88
VIO
LA
TIO
N O
F C
IVIL
RIG
HT
S
41
5
0.8
5%
$86,0
00
$430
,00
0
0.6
6%
$9,9
60
ER
RO
R IN
MA
TH
EM
AT
ICA
L C
ALC
UL
AT
ION
25
8
1.3
7%
$47,0
58
$376
,46
7
0.5
8%
$6,7
25
IMP
RO
PE
R W
ITH
DR
AW
AL F
RO
M R
EP
RE
SE
NT
AT
ION
25
7
1.1
9%
$41,5
30
$290
,71
0
0.4
5%
$9,7
36
ER
RO
R IN
PU
BLIC
RE
CO
RD
SE
AR
CH
18
5
0.8
5%
$78,5
21
$392
,60
6
0.6
0%
$16,7
36
LIB
EL O
R S
LA
ND
ER
15
0
0.0
0%
N
/A
$0
0.0
0%
$3,4
02
FA
IL T
O A
NT
ICIP
AT
E T
AX
CO
NS
EQ
UE
NC
ES
11
2
0.3
4%
$507
,50
0
$1,0
15,0
00
1.5
5%
$12,4
75
LO
ST
FIL
E, D
OC
UM
EN
T O
R E
VID
EN
CE
5
1
0.1
7%
$17,5
00
$17,5
00
0.0
3%
$19,0
51
NO
T S
PE
CIF
IED
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
41
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
ER
RO
R O
R O
MIS
SIO
N
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
OT
HE
R
110
3
14.2
9%
$31,0
95
$93,2
85
0.0
3
$2,1
73
FA
IL T
O A
SC
ER
TA
IN D
EA
DLIN
E C
OR
RE
CT
LY
32
0
0.0
0%
N
/A
$0
0.0
0%
$149
PL
AN
NIN
G O
R S
TR
AT
EG
Y E
RR
OR
26
5
23.8
1%
$172
,04
5
$860
,22
5
27.3
5%
$4,3
99
FA
IL T
O K
NO
W O
R P
RO
PE
RL
Y A
PP
LY
TH
E L
AW
22
3
14.2
9%
$22,2
68
$66,8
04
2.1
2%
$8,2
64
FA
IL T
O F
ILE
DO
CU
ME
NT
S W
ITH
NO
DE
AD
LIN
E
17
4
19.0
5%
$42,5
89
$170
,35
4
5.4
2%
$4,5
27
FA
IL T
O F
OLLO
W C
LIE
NT
S IN
ST
RU
CT
ION
S
12
1
4.7
6%
$1,0
50,0
00
$1,0
50,0
00
33.3
8%
$17,3
51
INA
DE
QU
AT
E IN
VE
ST
IGA
TIO
N
9
1
4.7
6%
$375
,00
0
$375
,00
0
11.9
2%
$357
FR
AU
D
6
0
0.0
0%
N
/A
$0
0.0
0%
$0
FA
IL T
O O
BT
AIN
CLIE
NT
S C
ON
SE
NT
5
0
0.0
0%
N
/A
$0
0.0
0%
$4,3
05
M
AL
ICIO
US
PR
OS
EC
UT
ION
OR
AB
US
E O
F
PR
OC
ES
S
5
0
0.0
0%
N
/A
$0
0.0
0%
$6,0
27
PR
OC
RA
ST
INA
TIO
N O
R L
AC
K O
F F
OLLO
W-U
P
5
2
9.5
2%
$100
,00
0
$200
,00
0
6.3
6%
$16,4
80
CO
NF
LIC
T O
F IN
TE
RE
ST
4
0
0.0
0%
N
/A
$0
0.0
0%
$174
,11
1
FA
ILU
RE
TO
RE
AC
T T
O C
AL
EN
DA
R
4
1
4.7
6%
$130
,00
0
$130
,00
0
4.1
3%
$1,9
24
CLE
RIC
AL E
RR
OR
3
0
0.0
0%
N
/A
$0
0.0
0%
$0
VIO
LA
TIO
N O
F C
IVIL
RIG
HT
S
3
1
4.7
6%
$200
,00
0
$200
,00
0
6.3
6%
$23,7
52
ER
RO
R IN
MA
TH
EM
AT
ICA
L C
ALC
UL
AT
ION
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
ER
RO
R IN
PU
BLIC
RE
CO
RD
SE
AR
CH
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
FA
ILU
RE
TO
CA
LE
ND
AR
PR
OP
ER
LY
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
LIB
EL O
R S
LA
ND
ER
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
42
TRENDS
OF THE TOP TEN
ERRORS OR OMISSIONS
OF 2013
43
44
OTHER
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $85,381 $47,854 $63,857 $39,313 $155,667 $121,704 $53,230 $52,733 $96,856 $31,095
AVG LOSS EXPENSE $12,239 $17,702 $18,146 $14,567 $14,626 $8,997 -$1,934 $1,182 $8,985 $2,173
-$5,000
$15,000
$35,000
$55,000
$75,000
$95,000
$115,000
$135,000
$155,000
$175,000
$195,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 27 16 40 20 34 73 52 44 56 110
CLOSED WITH PAYMENT 6 4 7 8 3 9 11 6 4 3
CLOSED WITHOUT PAYMENT 21 12 33 12 31 64 41 38 52 107
0
20
40
60
80
100
120
Nu
mb
er
of
Cla
ims
45
FAILURE TO ASCERTAIN DEADLINE CORRECTLY
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $37,128 $62,955 $92,223 $65,013 $119,829 $201,661 $37,273 $98,132 $461,315 $0
AVG LOSS EXPENSE $21,749 $24,760 $23,215 $116,071 $14,238 $2,056 $2,700 $9,298 $12,809 $149
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
$500,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 50 43 26 19 25 20 35 47 30 32
CLOSED WITH PAYMENT 26 16 11 7 7 6 11 14 7 0
CLOSED WITHOUT PAYMENT 24 27 15 12 18 14 24 33 23 32
0
10
20
30
40
50
60
Nu
mb
er
of
Cla
ims
46
PLANNING OR STRATEGY ERROR
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $761,191 $131,178 $58,410 $214,066 $230,381 $384,386 $247,734 $88,972 $172,045
AVG LOSS EXPENSE $13,525 $72,370 $30,227 $11,287 $51,080 $44,109 $55,495 $15,244 $19,400 $4,399
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 9 27 38 39 22 15 27 27 25 26
CLOSED WITH PAYMENT 0 6 11 8 6 5 10 9 8 5
CLOSED WITHOUT PAYMENT 9 21 27 31 16 10 17 18 17 21
0
5
10
15
20
25
30
35
40
45
Nu
mb
er
of
Cla
ims
47
FAILURE TO KNOW OR PROPERLY APPLY THE LAW
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $230,744 $16,556 $28,748 $509,110 $40,800 $47,803 $95,154 $83,500 $155,900 $22,268
AVG LOSS EXPENSE $14,018 $24,926 $13,371 $32,965 $16,695 $45,649 $32,624 $11,307 $32,105 $8,264
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
$500,000
$550,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 23 15 22 18 16 17 13 20 15 22
CLOSED WITH PAYMENT 4 4 8 4 5 7 5 8 5 3
CLOSED WITHOUT PAYMENT 19 11 14 14 11 10 8 12 10 19
0
3
6
9
12
15
18
21
24
27
Nu
mb
er
of
Cla
ims
48
FAILURE TO FILE DOCUMENTS WITH NO DEADLINE
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $10,000 $160,731 $92,083 $153,839 $0 $28,442 $54,683 $25,201 $0 $42,589
AVG LOSS EXPENSE $1,430 $19,058 $61,581 $13,087 $319 $7,514 $9,816 $17,414 $53,713 $4,527
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
$180,000
$200,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 7 10 10 9 15 11 8 8 5 17
CLOSED WITH PAYMENT 1 4 3 2 0 6 3 3 0 4
CLOSED WITHOUT PAYMENT 6 6 7 7 15 5 5 5 5 13
0
4
8
12
16
20
24
28
Nu
mb
er
of
Cla
ims
49
FAILURE TO FOLLOW CLIENTS INSTRUCTIONS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $36,667 $130,000 $113,747 $161,667 $79,400 $62,500 $13,000 $30,250 $587,500 $1,050,000
AVG LOSS EXPENSE $11,219 $8,017 $21,401 $36,757 $3,652 $9,175 $6,156 $12,257 $72,096 $17,351
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
$1,000,000
$1,100,000
$1,200,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 6 12 14 14 11 10 14 11 8 12
CLOSED WITH PAYMENT 3 2 3 3 1 2 1 2 2 1
CLOSED WITHOUT PAYMENT 3 10 11 11 10 8 13 9 6 11
0
3
6
9
12
15
18
Nu
mb
er
of
Cla
ims
50
INADEQUATE INVESTIGATION
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $28,667 $11,733 $572,500 $74,422 $29,500 $77,500 $30,390 $74,500 $94,045 $375,000
AVG LOSS EXPENSE $31,264 $3,945 $66,883 $22,949 $29,483 $15,700 $29,488 $11,647 $86,762 $357
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
$500,000
$550,000
$600,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 17 8 11 15 9 5 21 15 18 9
CLOSED WITH PAYMENT 6 3 2 3 2 1 5 6 6 1
CLOSED WITHOUT PAYMENT 11 5 9 12 7 4 16 9 12 8
0
4
8
12
16
20
24
28
Nu
mb
er
of
Cla
ims
51
FRAUD
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $7,500 $20,750 $4,990 $30,000 $12,500 $0 $57,801 $37,500 $0
AVG LOSS EXPENSE $7,115 $15,920 $54,229 $842 $21,098 $12,862 $25,715 $23,890 $8,098 $0
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
$80,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 8 10 5 6 5 9 7 15 7 6
CLOSED WITH PAYMENT 0 2 2 1 1 1 0 4 2 0
CLOSED WITHOUT PAYMENT 8 8 3 5 4 8 7 11 5 6
0
3
6
9
12
15
18
Nu
mb
er
of
Cla
ims
52
FAILURE TO OBTAIN CLIENTS CONSENT
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $104,441 $35,000 $31,539 $22,500 $4,000 $0 $0 $0 $30,000 $0
AVG LOSS EXPENSE $112,814 $4,669 $24,840 $4,899 $7,628 $1,033 $0 $118,558 $4,603 $4,305
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 30 5 5 7 5 4 5 5 5 5
CLOSED WITH PAYMENT 2 1 2 2 1 0 0 0 2 0
CLOSED WITHOUT PAYMENT 28 4 3 5 4 4 5 5 3 5
0
5
10
15
20
25
30
35
Nu
mb
er
of
Cla
ims
53
MALICIOUS PROSECUTION OR ABUSE OF PROCESS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $5,000 $0 $0 $0 $10,000 $43,667 $16,250 $31,250 $9,167 $0
AVG LOSS EXPENSE $9,403 $2,045 $13,847 $14,345 $8,317 $30,327 $35,895 $51,105 $2,937 $6,027
$0
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
$45,000
$50,000
$55,000
$60,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 10 15 6 5 8 8 9 8 9 5
CLOSED WITH PAYMENT 1 0 0 0 2 3 2 2 3 0
CLOSED WITHOUT PAYMENT 9 15 6 5 6 5 7 6 6 5
0
3
6
9
12
15
18
21
Nu
mb
er
of
Cla
ims
54
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
CLAIM DISPOSITIONS
55
56
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
2004-2
01
3
CL
AIM
DIS
PO
SIT
ION
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
BE
FO
RE
TR
IAL O
R H
EA
RIN
G
999
334
57.0
0%
$117
,47
0
$39,2
34,8
58
60.1
1%
$30,2
07
BE
FO
RE
FIL
ING
SU
IT O
R D
EM
AN
DIN
G H
EA
RIN
G
983
222
37.8
8%
$86,0
96
$19,1
13,2
85
29.2
8%
$1,8
51
CLA
IM O
R S
UIT
AB
AN
DO
NE
D
189
0
0.0
0%
N
/A
$0
0.0
0%
$1,7
89
AF
TE
R A
PP
EA
L
66
5
0.8
5%
$523
,17
3
$2,6
15,8
67
4.0
1%
$90,7
01
DU
RIN
G T
RIA
L O
R H
EA
RIN
G
47
8
1.3
7%
$107
,49
7
$859
,97
6
1.3
2%
$55,6
18
AF
TE
R T
RIA
L O
R H
EA
RIN
G, B
EF
OR
E J
UD
GM
EN
T
45
6
1.0
2%
$112
,34
2
$674
,05
3
1.0
3%
$38,0
30
AF
TE
R J
UD
GM
EN
T, B
EF
OR
E A
PP
EA
L
44
8
1.3
7%
$304
,33
9
$2,4
34,7
15
3.7
3%
$59,9
44
DU
RIN
G A
PP
EA
L
16
3
0.5
1%
$113
,74
7
$341
,24
0
0.5
2%
$79,4
54
DU
RIN
G R
EV
IEW
PA
NE
L
9
0
0.0
0%
N
/A
$0
0.0
0%
$2,5
88
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
57
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
CL
AIM
DIS
PO
SIT
ION
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
BE
FO
RE
TR
IAL O
R H
EA
RIN
G
145
12
57.1
4%
$136
,09
5
$1,6
33,1
39
51.9
2%
$3,7
14
BE
FO
RE
FIL
ING
SU
IT O
R D
EM
AN
DIN
G H
EA
RIN
G
82
8
38.1
0%
$187
,62
9
$1,5
01,0
29
47.7
2%
$2,3
85
CLA
IM O
R S
UIT
AB
AN
DO
NE
D
16
0
0.0
0%
N
/A
$0
0.0
0%
$5,2
47
AF
TE
R J
UD
GM
EN
T, B
EF
OR
E A
PP
EA
L
7
1
4.7
6%
$11,5
00
$11,5
00
0.3
7%
$77,7
87
AF
TE
R A
PP
EA
L
6
0
0.0
0%
N
/A
$0
0.0
0%
$19,0
91
AF
TE
R T
RIA
L O
R H
EA
RIN
G, B
EF
OR
E J
UD
GM
EN
T
6
0
0.0
0%
N
/A
$0
0.0
0%
$0
DU
RIN
G T
RIA
L O
R H
EA
RIN
G
3
0
0.0
0%
N
/A
$0
0.0
0%
$86,9
31
DU
RIN
G A
PP
EA
L
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
DU
RIN
G R
EV
IEW
PA
NE
L
1
0
0.0
0%
N
/A
$0
0.0
0%
$0
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
58
TRENDS
OF THE TOP NINE
CLAIM DISPOSITIONS
OF 2013
59
60
BEFORE TRIAL OR HEARING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $57,554 $180,924 $89,818 $83,590 $87,697 $118,779 $168,776 $118,102 $171,566 $136,095
AVG LOSS EXPENSE $45,703 $42,509 $30,992 $28,178 $31,994 $47,228 $18,730 $19,256 $42,725 $3,714
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 137 93 114 87 71 66 72 104 110 145
CLOSED WITH PAYMENT 42 36 42 33 32 36 28 41 32 12
CLOSED WITHOUT PAYMENT 95 57 72 54 39 30 44 63 78 133
0
25
50
75
100
125
150
175
Nu
mb
er
of
Cla
ims
61
BEFORE FILING SUIT OR DEMANDING HEARING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $38,749 $186,209 $65,297 $47,794 $33,486 $34,640 $63,181 $70,027 $221,950 $187,629
AVG LOSS EXPENSE $1,051 $357 $1,357 $1,756 $1,068 $1,582 $1,442 $3,892 $4,752 $2,385
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
$250,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 104 118 98 103 111 102 91 92 82 82
CLOSED WITH PAYMENT 30 30 23 24 20 23 24 24 16 8
CLOSED WITHOUT PAYMENT 74 88 75 79 91 79 67 68 66 74
0
20
40
60
80
100
120
140
Nu
mb
er
of
Cla
ims
62
CLAIM OR SUIT ABANDONED
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
AVG LOSS EXPENSE $0 $5,088 $70 $0 $2,283 $1,137 $318 $2,606 $686 $5,247
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 8 16 11 12 17 35 30 28 16 16
CLOSED WITH PAYMENT 0 0 0 0 0 0 0 0 0 0
CLOSED WITHOUT PAYMENT 8 16 11 12 17 35 30 28 16 16
0
5
10
15
20
25
30
35
40
Nu
mb
er
of
Cla
ims
63
AFTER JUDGMENT, BEFORE APPEAL
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $839,000 $0 $0 $450,416 $46,092 $140,785 $0 $11,500
AVG LOSS EXPENSE $5,355 $25,414 $131,246 $15,561 $2,909 $52,248 $105,263 $29,025 $169,124 $77,787
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
$1,000,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 3 4 2 6 3 4 9 4 2 7
CLOSED WITH PAYMENT 0 0 1 0 0 3 2 1 0 1
CLOSED WITHOUT PAYMENT 3 4 1 6 3 1 7 3 2 6
0
2
4
6
8
10
12
14
Nu
mb
er
of
Cla
ims
64
AFTER APPEAL
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $45,157 $1,425,558 $999,995 $0 $100,000 $0 $0 $0
AVG LOSS EXPENSE $14,924 $38,639 $76,797 $234,360 $159,973 $7,641 $62,794 $124,465 $31,329 $19,091
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 3 8 9 9 8 4 11 5 3 6
CLOSED WITH PAYMENT 0 0 2 1 1 0 1 0 0 0
CLOSED WITHOUT PAYMENT 3 8 7 8 7 4 10 5 3 6
0
2
4
6
8
10
12
14
16
Nu
mb
er
of
Cla
ims
65
AFTER TRIAL OR HEARING, BEFORE JUDGMENT
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $11,000 $0 $0 $92,282 $0 $225,000 $106,346 $9,500 $229,925 $0
AVG LOSS EXPENSE $44,283 $1,208 $86,330 $31,215 $53,677 $54,794 $54,575 $7,001 $72,692 $0
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
$250,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 2 2 2 10 3 4 8 4 4 6
CLOSED WITH PAYMENT 1 0 0 1 0 1 1 1 1 0
CLOSED WITHOUT PAYMENT 1 2 2 9 3 3 7 3 3 6
0
1
2
3
4
5
6
7
8
9
10
11
Nu
mb
er
of
Cla
ims
66
DURING TRIAL OR HEARING
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $131,010 $0 $0 $149,650 $5,276 $50,000 $0 $0
AVG LOSS EXPENSE $19,357 $140,870 $85,399 $13,956 $5,701 $58,230 $36,272 $71,127 $260,284 $86,931
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
$250,000
$275,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 2 1 11 8 6 5 5 5 1 3
CLOSED WITH PAYMENT 0 0 5 0 0 1 1 1 0 0
CLOSED WITHOUT PAYMENT 2 1 6 8 6 4 4 4 1 3
0
3
6
9
12
15
Nu
mb
er
of
Cla
ims
67
DURING APPEAL
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $104,240 $0 $0 $0 $125,000 $112,000 $0 $0
AVG LOSS EXPENSE $19,014 $170,804 $65,634 $0 $6,741 $51,592 $204,797 $138,874 $0 $0
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
$250,000
$275,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 1 1 3 1 1 1 2 3 2 1
CLOSED WITH PAYMENT 0 0 1 0 0 0 1 1 0 0
CLOSED WITHOUT PAYMENT 1 1 2 1 1 1 1 2 2 1
0
1
2
3
4
5
6
7
8
Nu
mb
er
of
Cla
ims
68
DURING REVIEW PANEL
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
AVG LOSS EXPENSE $0 $3,290 $0 $0 $0 $4,000 $0 $0 $0 $0
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
$5,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 0 1 0 0 0 5 2 0 0 1
CLOSED WITH PAYMENT 0 0 0 0 0 0 0 0 0 0
CLOSED WITHOUT PAYMENT 0 1 0 0 0 5 2 0 0 1
0
1
2
3
4
5
6
7
8
Nu
mb
er
of
Cla
ims
69
70
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
YEARS ADMITTED TO PRACTICE
71
72
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
200
4-2
01
3
YE
AR
S A
DM
ITT
ED
TO
PR
AC
TIC
E
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
OV
ER
10 Y
EA
RS
2,2
75
554
94.5
4%
$107
,38
0
$59,4
88,3
71
91.1
4%
$18,8
86
4 T
O 1
0 Y
EA
RS
100
25
4.2
7%
$196
,01
1
$4,9
00,2
73
7.5
1%
$32,0
84
UN
DE
R 4
YE
AR
S
23
7
1.1
9%
$126
,47
9
$885
,35
0
1.3
6%
$17,5
76
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
73
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
YE
AR
S A
DM
ITT
ED
TO
PR
AC
TIC
E
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
OV
ER
10 Y
EA
RS
255
16
76.1
9%
$148
,27
3
$2,3
72,3
64
75.4
2%
$6,0
31
4 T
O 1
0 Y
EA
RS
9
4
19.0
5%
$37,0
76
$148
,30
4
4.7
1%
$14,6
75
UN
DE
R 4
YE
AR
S
3
1
4.7
6%
$625
,00
0
$625
,00
0
19.8
7%
$22,6
50
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
74
TRENDS
OF
YEARS ADMITTED TO PRACTICE
FOR 2013
75
76
OVER 10 YEARS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $50,783 $132,611 $95,427 $92,213 $87,901 $109,544 $114,928 $97,350 $204,417 $148,273
AVG LOSS EXPENSE $21,631 $16,782 $22,446 $22,863 $18,229 $18,661 $18,804 $16,626 $29,086 $6,031
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 233 234 238 226 206 221 218 236 208 255
CLOSED WITH PAYMENT 68 63 72 56 49 62 57 66 45 16
CLOSED WITHOUT PAYMENT 165 171 166 170 157 159 161 170 163 239
0
25
50
75
100
125
150
175
200
225
250
275
Nu
mb
er
of
Cla
ims
77
4 TO 10 YEARS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $18,750 $1,248,332 $46,039 $86,490 $43,667 $3,463 $0 $136,667 $23,333 $37,076
AVG LOSS EXPENSE $58,263 $87,796 $56,095 $11,469 $22,361 $3,095 $2,148 $5,396 $2,183 $14,675
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
$1,000,000
$1,100,000
$1,200,000
$1,300,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 22 10 10 8 7 5 10 9 10 9
CLOSED WITH PAYMENT 2 3 2 3 3 2 0 3 3 4
CLOSED WITHOUT PAYMENT 20 7 8 5 4 3 10 6 7 5
0
2
4
6
8
10
12
14
16
18
20
22
24
26
Nu
mb
er
of
Cla
ims
78
UNDER 4 YEARS
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $33,333 $0 $0 $0 $37,850 $0 $120,000 $0 $2,500 $625,000
AVG LOSS EXPENSE $51,216 $0 $13,202 $0 $1,098 $0 $17,064 $0 $5,999 $22,650
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
$450,000
$500,000
$550,000
$600,000
$650,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 5 0 2 2 7 0 2 0 2 3
CLOSED WITH PAYMENT 3 0 0 0 1 0 1 0 1 1
CLOSED WITHOUT PAYMENT 2 0 2 2 6 0 1 0 1 2
0
1
2
3
4
5
6
7
8
9
10
Nu
mb
er
of
Cla
ims
79
80
TEN YEAR SUMMARY
&
2013 SUMMARY
BY
INSURED/CLAIMANT RELATIONSHIP
81
82
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
FO
R Y
EA
RS
2004-2
01
3
IN
SU
RE
D’S
RE
LA
TIO
NS
HIP
TO
TH
E
CL
AIM
AN
T
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
CLIE
NT
OT
HE
R T
HA
N A
BO
VE
1,7
86
504
86.0
1%
$109
,99
6
$55,4
37,7
54
84.9
3%
$22,2
34
NO
N-C
LIE
NT
600
79
13.4
8%
$63,2
44
$4,9
96,2
40
7.6
5%
$9,4
77
ME
MB
ER
PR
E-P
AID
LE
GA
L P
LA
N
8
3
0.5
1%
$1,6
13,3
33
$4,8
40,0
00
7.4
1%
$72,8
97
FR
EE
LE
GA
L S
ER
VIC
E
4
0
0.0
0%
N
/A
$0
0.0
0%
$150
,01
8
TO
TA
L
2,3
98
586
100.0
0%
$111
,38
9
$65,2
73,9
94
100.0
0%
$19,4
24
83
LE
GA
L M
AL
PR
AC
TIC
E I
NS
UR
AN
CE
IND
EM
NIT
Y A
NA
LY
SIS
CL
AIM
S C
LO
SE
D I
N 2
013
INS
UR
ED
’S R
EL
AT
ION
SH
IP T
O T
HE
C
LA
IMA
NT
AL
L
CL
OS
ED
C
LA
IMS
NU
MB
ER
O
F P
AID
C
LA
IMS
PE
RC
EN
T O
F
PA
ID C
LA
IMS
AV
ER
AG
E
IND
EM
NIT
Y
PA
ID
PE
R P
AID
C
LA
IM
TO
TA
L
IND
EM
NIT
Y
PE
RC
EN
T O
F
TO
TA
L
IND
EM
NIT
Y
AV
ER
AG
E
LO
SS
E
XP
EN
SE
F
OR
AL
L
CL
OS
ED
C
LA
IMS
CLIE
NT
OT
HE
R T
HA
N A
BO
VE
176
19
90.4
8%
$152
,35
1
$2,8
94,6
68
92.0
2%
$6,9
36
NO
N-C
LIE
NT
90
2
9.5
2%
$125
,50
0
$251
,00
0
7.9
8%
$5,6
66
ME
MB
ER
PR
E-P
AID
LE
GA
L P
LA
N
1
0
0.0
0%
N
/A
$0
0.0
0%
$7,1
68
TO
TA
L
267
21
100.0
0%
$149
,79
4
$3,1
45,6
68
100.0
0%
$6,5
09
84
TRENDS
OF
INSURED/CLAIMANT
RELATIONSHIP
FOR 2013
85
86
CLIENT OTHER THAN FREE LEGAL SERVICE OR MEMBER OF PRE-PAID LEGAL PLAN
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $50,433 $134,198 $90,269 $97,837 $88,645 $121,841 $126,677 $102,054 $213,186 $152,351
AVG LOSS EXPENSE $27,635 $23,055 $26,709 $26,026 $19,181 $22,228 $22,105 $13,154 $34,025 $6,936
$0
$25,000
$50,000
$75,000
$100,000
$125,000
$150,000
$175,000
$200,000
$225,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 231 196 197 181 166 165 156 168 150 176
CLOSED WITH PAYMENT 71 56 68 53 45 53 47 53 39 19
CLOSED WITHOUT PAYMENT 160 140 129 128 121 112 109 115 111 157
0
25
50
75
100
125
150
175
200
225
250
275
Nu
mb
er
of
Cla
ims
87
NON-CLIENT
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $5,000 $9,380 $137,417 $32,598 $60,876 $31,005 $65,187 $89,138 $76,889 $125,500
AVG LOSS EXPENSE $6,693 $6,100 $12,601 $8,872 $13,993 $7,737 $9,548 $15,396 $7,381 $5,666
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 29 46 53 53 52 61 74 76 66 90
CLOSED WITH PAYMENT 2 9 6 5 8 11 11 16 9 2
CLOSED WITHOUT PAYMENT 27 37 47 48 44 50 63 60 57 88
0
10
20
30
40
50
60
70
80
90
100
Nu
mb
er
of
Cla
ims
88
MEMBER PRE-PAID LEGAL PLAN
AVERAGE PAID INDEMNITY & AVERAGE LOSS EXPENSE
CLAIM COUNT
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
AVG PAID INDEMNITY $0 $4,500,000 $0 $75,000 $0 $0 $0 $0 $265,000 $0
AVG LOSS EXPENSE $0 $5,571 $0 $38,908 $0 $0 $0 $0 $123,156 $7,168
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
$4,500,000
$5,000,000
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
ALL CLAIMS 0 1 0 2 0 0 0 0 4 1
CLOSED WITH PAYMENT 0 1 0 1 0 0 0 0 1 0
CLOSED WITHOUT PAYMENT 0 0 0 1 0 0 0 0 3 1
0
1
2
3
4
5
Nu
mb
er
of
Cla
ims
89
90
PREMIUM AND
LOSS DATA
91
92
PA
GE
19 S
UP
PL
EM
EN
T
LE
GA
L M
AL
PR
AC
TIC
E E
XP
ER
IEN
CE
WIT
H M
AR
KE
T S
HA
RE
201
3 E
XP
ER
IEN
CE
NA
IC
Co
mp
an
y
Co
de
C
om
pan
y N
am
e
Mark
et
Sh
are
W
ritt
en
P
rem
ium
E
arn
ed
Pre
miu
m
Incu
rred
Lo
sse
s
Lo
ss R
ati
o
2951
3
BA
R P
LA
N M
UT
UA
L I
NS
UR
AN
CE
CO
MP
AN
Y T
HE
70.9
2%
$11,2
36,3
86
$10,7
76,7
32
$5,9
08,2
28
54.8
2%
2044
3
CO
NT
INE
NT
AL C
AS
UA
LT
Y C
OM
PA
NY
20.2
4%
$3,2
06,4
24
$3,1
34,6
93
$2,8
97,9
93
92.4
5%
2715
4
AT
LA
NT
IC S
PE
CIA
LT
Y IN
SU
RA
NC
E C
OM
PA
NY
4.1
9%
$663
,58
1
$660
,33
4
$233
,33
4
35.3
4%
2945
9
TW
IN C
ITY
FIR
E IN
SU
RA
NC
E C
OM
PA
NY
1.4
8%
$233
,71
9
$236
,45
0
($14)
-0.0
1%
3727
3
AX
IS IN
SU
RA
NC
E C
OM
PA
NY
0.8
6%
$136
,64
0
$87,1
86
$170
,83
8
195.9
5%
3119
4
TR
AV
EL
ER
S C
AS
UA
LT
Y A
ND
SU
RE
TY
CO
MP
AN
Y O
F
AM
ER
0.8
2%
$129
,23
6
$114
,50
6
$25,0
00
21.8
3%
1051
0
CA
RO
LIN
A C
AS
UA
LT
Y I
NS
UR
AN
CE
CO
MP
AN
Y
0.7
0%
$110
,99
4
$72,2
75
($15,7
59)
-21.8
0%
3984
5
WE
ST
PO
RT
IN
SU
RA
NC
E C
OR
PO
RA
TIO
N
0.4
1%
$65,1
30
$71,7
86
$33,3
95
46.5
2%
2414
7
OLD
RE
PU
BLIC
IN
SU
RA
NC
E C
OM
PA
NY
0.1
3%
$21,0
00
$21,3
99
($71,4
03)
-333.6
7%
2232
2
GR
EE
NW
ICH
IN
SU
RA
NC
E C
OM
PA
NY
0.1
3%
$20,1
22
$19,8
78
($7,8
00)
-39.2
4%
2224
1
ME
DM
AR
C C
AS
UA
LT
Y IN
SU
RA
NC
E C
OM
PA
NY
0.0
6%
$9,0
26
$12,1
97
$9,0
25
73.9
9%
1100
0
SE
NT
INE
L IN
SU
RA
NC
E C
OM
PA
NY
LT
D
0.0
4%
$6,4
25
$5,0
37
$0
0.0
0%
2942
4
HA
RT
FO
RD
CA
SU
ALT
Y I
NS
UR
AN
CE
CO
0.0
2%
$3,0
43
$2,2
22
$0
0.0
0%
2558
5
PR
OF
ES
SIO
NA
LS
DIR
EC
T IN
SU
RA
NC
E C
OM
PA
NY
0.0
1%
$1,5
37
$6,4
25
($953,5
53)
-1484
1.2
9%
1283
1
ST
AT
E N
AT
ION
AL IN
SU
RA
NC
E C
OM
PA
NY
IN
C
0.0
0%
$0
$0
$1,0
00
N/A
1586
5
NC
MIC
IN
SU
RA
NC
E C
OM
PA
NY
0.0
0%
$0
$0
($704)
N/A
1669
1
GR
EA
T A
ME
RIC
AN
IN
SU
RA
NC
E C
OM
PA
NY
0.0
0%
$0
$0
($122,5
66)
N/A
2197
0
ON
EB
EA
CO
N IN
SU
RA
NC
E C
OM
PA
NY
0.0
0%
$0
$0
$256
,11
4
N/A
2213
6
GR
EA
T A
ME
RIC
AN
IN
SU
RA
NC
E C
OM
PA
NY
OF
NE
W
YO
RK
0.0
0%
$0
$0
$930
,53
9
N/A
2476
7
ST
PA
UL
FIR
E &
MA
RIN
E I
NS
UR
AN
CE
CO
MP
AN
Y
0.0
0%
$0
$0
($2,0
85)
N/A
2634
4
GR
EA
T A
ME
RIC
AN
AS
SU
RA
NC
E C
OM
PA
NY
0.0
0%
$0
$0
($350)
N/A
T
OT
AL
100.0
0%
$15,8
43,2
63
$15,2
21,1
20
$9,2
91,2
32
61.0
4%
93
P
AG
E 1
9 S
UP
PL
EM
EN
T
LE
GA
L M
AL
PR
AC
TIC
E E
XP
ER
IEN
CE
TE
N Y
EA
R S
UM
MA
RY
YE
AR
W
ritt
en
Pre
miu
m
Earn
ed
Pre
miu
m
Incu
rred
Lo
sse
s
Lo
ss R
ati
o
2004
$14,5
39,8
56
$13,3
43,1
00
$6,4
72,2
67
48.5
1%
2005
$14,7
94,6
06
$14,1
45,0
32
$16,0
44,5
22
113.4
3%
2006
$17,4
35,4
56
$16,7
19,0
59
$11,7
20,9
58
70.1
1%
2007
$17,7
27,7
31
$17,1
52,6
84
$4,4
64,2
12
26.0
3%
2008
$16,3
24,5
91
$16,7
66,8
53
$3,9
59,8
72
23.6
2%
2009
$15,7
87,7
23
$15,9
94,8
07
$5,7
38,1
99
35.8
8%
2010
$14,9
55,3
13
$15,1
24,7
31
$9,2
38,4
27
61.0
8%
2011
$14,2
69,4
99
$14,6
08,0
84
$5,5
14,1
32
37.7
5%
2012
$15,3
56,9
50
$15,0
88,4
54
$9,8
71,3
52
65.4
2%
2013
$15,8
43,2
63
$15,2
21,1
20
$9,2
91,2
32
61.0
4%
10-Y
EA
R T
OT
AL
$157
,03
4,9
88
$154
,16
3,9
24
$82,3
15,1
73
53.3
9%
94
PA
GE
19
SU
PP
LE
ME
NT
LE
GA
L M
AL
PR
AC
TIC
E E
XP
ER
IEN
CE
TE
N Y
EA
R L
OS
S R
AT
IO S
UM
MA
RY
200
42
00
52
00
62
00
72
00
82
00
92
01
02
01
12
01
22
01
3
Lo
ss R
ati
o4
8.5
1%
113
.43
%7
0.1
1%
26.0
3%
23.6
2%
35.8
8%
61.0
8%
37.7
5%
65.4
2%
61.0
4%
0.0
0%
20.0
0%
40.0
0%
60.0
0%
80.0
0%
100
.00
%
120
.00
%
Loss Ratio
95
Insurance Consumer HotlineContact DIFP’s Insurance Consumer Hotline
if you have questions about your insurance policy or to file a complaint against an
insurance company or agent:
DIFPDepartment of Insurance, Financial Institutions & Professional Registration
difp.mo.gov800-726-7390
AUGUST 2014
Harry S Truman Building, Room 530301 W. High St.
PO Box 690Jefferson City, MO 65102