2013 roadmap to commercial - denver · detailed survey appendix a to commercial 2013 roadmap waste...

CONTENTS

Broadcast Survey

Detailed Survey

Appendix A

to Commercial2013 ROADMAP

WASTE REDUCTION

Broadcast and Detailed Survey Questions

Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey

The City and County of Denver, through a grant with USDN ( Urban Sustainability Director Network) is developing a roadmap to assist communities / counties in evaluating commercial waste reduction strategies appropriate for their community. We are asking for your assistance in identifying key background / decisionmaking parameters and successful strategies for the study. Please do your best, but do NOT worry if you cannot answer all the questions just answer the ones you can. The survey should take about 15 minutes to complete. Thank you for your time and input, and we apologize for any duplicate requests our goal is to reach as many communities as possible. Please respond by April 15 if possible. If you have any questions on this survey, call tollfree 18667586289. Thank you very much!

1. Please provide your:

2. Are you answering as a community, county, or other organization?

3. What is the (approximate) population of your community?

Name

Organization

City

State/province

Zip

Email

Phone

County

6

Community (city, town, village, etc.)

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County

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City and county entity

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Province

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Other (specify)

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Other (please specify)

Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey4. How would your describe your community?

5. Is the community also characterized as a tourist town, or a university town? (check all that apply)

6. How would you describe your business community? (check all that apply)

Solid Waste and Recycling System

Urban

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Suburban

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Rural

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Urban/suburban

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Suburban/rural

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Yes, tourist town

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Yes, university town / has signifiant university activity

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Yes, other special designation

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Mostly office and financial

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Mostly manufacturing

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High tech

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Farming / ranching

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High percent retail

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High percent restaurants

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Tourist / outdoor

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Natural resources (mining / paper / fishing, etc.)

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey7. How is commercial collection service currently provided in your community? (Check all that apply)

8. Has your community taken any of the following strong authorities over the commercial sector? (Check all that apply)

9. Is recycling market access a problem for your community?

10. Is recycling market access made easier by any of the following... (check all that apply)

Private haulers, unregulated

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Private haulers regulated locally

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Private haulers regulated at state

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Contracted hauler(s)

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Franchised hauler(s)

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Districted hauler(s)

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Other (specify)

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Municipal collection

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No authorities available

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Community took over commercial collection (municipal staff)

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Community took over commercial contract (contract or other)

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Community has regulatory authority over rates

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Took other authority (specify)

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No authorities taken

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Don't know

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Yes

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No

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Not sure

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If yes, is it a large problem, small problem, other?

Close to a port

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Close to good rail transport

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Close to glass plant

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Close to paper mill taking recycled content

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Other (specify below)

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None of the above / poor market access

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey11. Have there been any wasterelated "crises" or significant problems in the last few years?

12. Single Stream Facility

13. Are there nearby facilities available to process organics?

Facilities

Yes No Don't know

Is there a "single stream" recycling center (MRF) in your community or county?

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Is there one in a neighboring county? nmlkj nmlkj nmlkj

Do you have access or use of the MRF? nmlkj nmlkj nmlkj

Is a single stream facility the main one your community uses for recycling?

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Is the local recycling center that is used a "dual stream" MRF? nmlkj nmlkj nmlkj

Is the local recycling center that is used one that mainly handles just a few commodities?

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Yes (briefly specify below)

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No

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Don't know

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If yes, can you please decribe?


Yes, Yard waste only

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Yes, food waste only

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Yes, yard and food waste

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No facilities

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Don't know

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey14. Who owns and operates the following facilities that you use? (Please select one per row)

15. To the best of your knowledge, what are the approximate tipping fees per TON at the following facilities? (Ranges are ok; if no facility please put "none", if unknown, put "DNK"). If you only know prices per cubic yard, please specify but clearly label units (CY).

16. Have you conducted local waste composition / characterization studies or "sorts"? (please check all that apply)

Publicly owned & operated

Privately owned & operated

Publicly owned / privately operated

No facility Other

Landfill gfedc gfedc gfedc gfedc gfedc

Transfer station gfedc gfedc gfedc gfedc gfedc

Waste to energy gfedc gfedc gfedc gfedc gfedc

Composting gfedc gfedc gfedc gfedc gfedc

Recycling facility gfedc gfedc gfedc gfedc gfedc

Landfill

Transfer station

Waste to energy

Composting

Recycling facility

Other? (please specify)

Waste Composition


Residential waste in last 5 years

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Residential waste longer than 5 years ago

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Commercial waste in last 5 years

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Commercial waste more than 5 years ago

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Don't know.

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey17. Which of the following are counted in your "commercial" waste stream? (Check all that apply)

18. Generally, how are your citywide diversion rates calculated? How are your commercial diversion rates calculated?

19. How are any commercial programs your community has in place paid for in your community? (check all that apply)

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Financing

Commercially generated MSW (food, paper, cardboard, paper, plastic, glass, metal, etc.)

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Construction debris

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Demolition debris

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Land clearing

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Yard waste

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Industrial waste

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Biosolids

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Don't know

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We have no commercial sector programs

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Residential user fees

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Commercial user fees

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Property tax

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Surcharges or taxes or fees on disposal

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"Generator" environmental fees per household

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"Generator" environmental fees on businesses

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Business taxes

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Household taxes

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Advance disposal fees

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Deposits

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Special assessments

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Fines

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Other (specify)

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey20. Please describe the key elements of commercial rates? (Check all that apply)

21. Have you implemented or heard of any innovative funding mechanisms (e.g. beyond basic user fees / surcharges / taxes)? If so, can you please describe how they work?

22. Is solid waste operated as an enterprise fund in your community? (Check all that apply)

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Commercial Waste

Volumebased charges for TRASH service to businesses/owners (higher rates for larger containers, number, frequency)

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Separate fees for recycling service

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Recycling service cost included in trash rate (no separate fee)

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Separate fees for organics collection service

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Organics service cost included in trash rate (no separate fee)

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Trash cost included in tax base

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Other (specify)

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Yes, residential

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Yes commercial included

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No

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Don't know

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey23. What are the key barriers in your community for commercial recycling? (check all that apply)

24. Do you currently have any programs, policies, or initiatives focusing on commercial waste reduction, recycling, or solid waste services? Are you considering any, or any more? (Check all that apply)

25. If you have, or are considering commercial programs, on what types of BUSINESSES are you focusing? (check all that apply)

Politics

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City cost

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Cost to businesses

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"Pushback" from haulers

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Program staffing

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Disruption concerns

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Don't see problem/ need

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Focused on residential

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Too complicated to start/ run

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Problematic mandates / regulations / ordinances in place

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Lack of (needed) mandates / regulations / ordinances

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Low tip fees / difficult economics/transport/market issues

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No barriers

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Other

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Yes, current programs

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Yes, considering some, or considering more

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No

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Not sure

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Restaurant

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Office

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Manufacturing

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Retail

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Small businesses

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Medical

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Schools

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Industrial

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Agricultural

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Food Processing

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Other

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey26. If you have, or are considering commercial programs, on what types of MATERIALS are you focusing? (check all that apply)

Cardboard

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Office paper

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Glass

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Plastic

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Beverage containers

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Plastic film

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Ewaste

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Aluminium

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Other metals

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Wood pallets

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Organics/ compostables

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Other

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey27. Please note the types of commercial sector recycling / organics / diversion program(s) in your community. Answer YES OR NO in each box, then for yes, describe (e.g. basic characteristics / enforced / impacts / tracked?) Some prompts for broad program types are listed below.First program(s) you think of ==>

Goals for businesses or haulers? (describe)

Reporting or trackingrelated programs? (describe)

Incentiverelated programs for haulers? (describe)

Incentiverelated programs for businesses (embedded recycling or other)?

Special tip fees or surcharges? (describe)

Requirements to offer commercial recycling / composting? (describe)

Recycling mandates (some/all businesses or materials?) (describe)

Bans on materials affecting commercial? (describe)

Construction/demolition programs? (describe)

Procurement programs, recycled content programs? (describe)

Grants, technical assistance, awards / recognition? (describe)

Programs for small businesses? (describe)

Hub and spoke, exchanges, partnerships / coops? (describe)

City conducts some / all collection? (describe)

Outreach / tips? (describe)

ANY OTHER PROGRAMS YOU'VE

Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey

28. What motivated (or is motivating) your implementation of commercial sector waste strategies? (check all that apply)

29. If regulations / ordinances are drivers in implementing commercial sector programs, what are the conditions or actions that are required in the legislation?

30. Which of the following decision makers are most important in driving action on commercial waste reduction strategies in your community?

IMPLEMENTED? (describe)

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A climate action plan

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Local sustainability goals

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Mayor/ Council goals

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Ordinances

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Community demands

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Businesses are interested

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Local green image / expected

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Already achieved a great deal in residential sector/next step

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Lack of landfill space

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High tip fees / economics

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Invested in recycling facility more tons desired

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Regional regulations/ goals

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State regulations/ goals

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Other

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City Council/ Mayor

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Staff

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Voters

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Haulers

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Businesses

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Local task force

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Regional planning organization

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State Planners

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Other

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey31. What barrier was the key one to get past or what factor opened the door in getting your commercial programs implemented? (if more than one round of programs / interest, answer for the initial phase)?

32. What is (will be) the source of funding for your commercial program(s)?

33. Do you have a ballpark estimate you can provide of the general cost to initiate and implement the commercial waste program (or key programs)?

34. When you discuss whether commercial programs are successful, what measure(s) do you use / care about?

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Education

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Bins/ containers

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Trucks

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Money

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Incentives

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Ordinance/ laws

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Business involvement

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Other

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Solid Waste Fund tax

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Sales tax

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Property tax

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Hauler license/ franchise fees

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User fees

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Grants

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Tip fee surcharge

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Extended producer responsibility

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Other

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Diversion rate

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Tons recycled

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Participation

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Job creation

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Revenue

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Greenhouse gas reduction

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Other

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey35. What do you think are your strongest, most successful commercial programs?

36. How would you rate the percent participation in your commercial programs?

37. Do you have any material disposal bans or mandates that affect your commercial generators?

Which Programs?

Why?

Low (but about as planned)

Low (but wanted higher)

Medium (about as planned)

Medium (planned higher)

Medium (better than

planned)

High (per plan)

High (higher than

expected)

Unknown

Overall program participation nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Key programs nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Material targeted programs nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Business type programs nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Education/ Assistance Programs nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj

Bans/ Mandates

Other (please specify) and WHY do you think some are better / worse than planned? (key drivers)

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Yes, state level (put materials in "other" below)

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Yes, local level (put materials in "other" below)

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No

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Don't know

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If Yes, please describe.

Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey38. How are your bans or mandates enforced? (Check all that apply)

39. Have you cut back or expanded commercial efforts in the last few years?

40. What future goals / directions / plans do you have for commercial sector programs?

41. What commercial programs, policies, or legislation have you heard of that you thought were innovative or strong programs? Where are they from or where did you hear about them?

42. What commercial programs have you considered, but not yet undertaken? Why not?

43. What type of information do you / your community decisionmakers need before considering a new commercial program?

Last Page

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Hauler responsibility

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Community inspections

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Container inspections

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Reports from others

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Inspections at transfer / other facilities

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Letters/ fines

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License revocation

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Higher tip fees

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No enforcement

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Other

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Cutback from recession, budget

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Cutback poor participation

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Cutback other

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Expanded important/ interest in this sector

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Expanded Regional/ State requirements

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Expanded other

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Denver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies SurveyDenver/USDN Commercial Waste Strategies Survey44. What kind of assistance could the grant program provide that would be helpful for commercial recycling?

45. Would you be willing to speak with us more about your programs?

46. Are there other cities you know of that we could / should include in this survey? If yes, please list. If you have contact information, please include.

47. Please let us know of anything you'd like to add.

48. Would you like to receive a summary of results from this survey?

Thank you very much for your help!

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You're done!

Toolkit

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Decision tool

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Inventory of programs

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Case studies

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Website

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Webinar

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Articles

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Don't know

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Other

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Yes

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No

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Yes

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No

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If yes, please add (or repeat) your email below::

COMMUNITY NAME: _______________________________

1 | U S D N D e n v e r F o l l o w - u p S u r v e y

DENVER USDN / COMMERCIAL STRATEGIES FOLLOW-UP SURVEY A: CONTACT INFO Interviewer: __________________________________ Time / Date: 1st try _____ 2nd try ______3rd _____ etc.

Interviewee Name / Title / City ______________________________________________

Interviewee Phone: ________________________________ email ___________________________________

Selected program of interest to be interviewed about. ________________________________

Copy of initial survey attached? YES NO _____________________________

B: INTRODUCTION SCRIPT: You recently completed a commercial recycling programs survey for us, distributed for a grant project with USDN (Urban Sustainability Director Network) – recall Denver and a number of other communities and counties are co-sponsors…?

IF NEEDED - This project is developing a roadmap to assist communities in evaluating commercial waste reduction strategies appropriate for their community. IF NEEDED - *Adams County, CO; Boulder County, CO; City of Boulder, CO; Cincinnati, OH; Colorado Springs, CO; Denver, CO; Fort Collins, CO; Houston, TX; New York City, NY; Salt Lake City, UT; Santa Fe, NM; and Vancouver, WA.

We are following up with a specific sample of some of those communities – ones that have programs of interest – and your community was one of those selected. I wondered if we could talk with you again? Do you have time now?

IF YES, continue. IF NO, schedule a time for the call back ____________________

C: PRIORITY QUESTIONS – COMMERCIAL PROGRAM DETAILS

1. FOR THE COMMERCIAL PROGRAM FOR WHICH THEY HAVE BEEN TARGETED (OR FOR EACH TARGETED

PROGRAM) ASK… <GET MUCH DETAIL – THIS IS THE MOST IMPORTANT SET OF QUESTIONS!!>

a. Com’l program –design

i. business types

ii. materials included,

iii. incentives or other elements of design

b. Com’l program– budget? *Also what is the cost per ton for the program?

c. Com’l program enforcement and administration

i. specifics on enforcement,

ii. who is responsible

iii. how enforced,

iv. penalties, and

COMMUNITY NAME: _______________________________


v. FTE for enforcement & administration

d. Com’l program - why put in place

e. Com’l program – how/why passed?

i. How / why passed / motivation?

ii. What key groups were involved?

f. Com’l program –general implementation steps / order

g. Com’l program – problems

i. Any associated problems / unintended outcomes when you implemented (or later)? What?

ii. How addressed?

h. Com’l program – Outreach strategy?

i. Strategy / plan

ii. How did you introduce the strategy (public meeting, focus groups, pamphlets, etc.)

iii. Did you partner with special groups for introduction?

iv. Special groups / partners ongoing?

v. How much did it cost? (per business, ton, total, whatever is available).

i. *Com’l program – Participation.

i. How much of the commercial sector is targeted for the program?

ii. How many were reached?

iii. How many participating?

j. *Com’l program impacts (and/or relative impacts, metrics, etc.)

k. *Commercial baseline before you introduced the program (s)?

i. How determined / tracked / measured? (who – haulers, businesses, landfills?)

ii. Changes due to the program?

iii. Commercial volume trends in your community? This program help?

COMMUNITY NAME: _______________________________


l. Com’l program success indicators and/or impressions (and what scale(s))?

i. Success indicators they’ve identified / values – and how tracked?

ii. GHG?

iii. Job creation?

m. Com’l program BMPs

i. Best Management Practices (BMPs) and

ii. lessons learned going forward (positive and negative)? How / whether they’ll be addressed?

2. What other types of commercial waste reduction programs do you have in your community? (asked on first

survey; revisited here)

a. Goals for businesses b. Goals for haulers c. Reporting / tracking-related

efforts d. Incentives for haulers e. Incentives for businesses f. Special tip fees or

surcharges g. Requirements to offer com’l

recycling h. Requirements to offer com’l

composting

i. Recycling mandates (some businesses)

j. Recycling mandates (all businesses)

k. Bans on materials affecting com’l (specify _______)

l. Construction / demolition programs

m. Procurement programs n. Recycled content programs o. Grants / technical assistance

/ awards / recognition initiatives (circle)

p. Programs for small businesses

q. Hub and spoke / exchanges / partnerships / coops (circle)

r. City conducts some / all collection

s. Outreach / tips t. Other (specify) _________

3. Assuming you have one or more commercial sector programs…

a. How did you phase those programs? Where did you start? Did they all go in at once? What went in

first?

b. How / why did you decide to expand?

c. Which is / are the most important programs in your commercial portfolio?

d. Next commercial goals you’ll tackle? What is critical in meeting those goals?

e. Suggestions?

4. How are these initiatives funded? (describe in detail). How are costs additionally defrayed, and by what

percent? (grants, franchising, etc.)

5. Overall, does your set of commercial waste reduction strategies represent an added cost when compared to

disposal costs? (describe)

COMMUNITY NAME: _______________________________


D: TONS AND DOLLARS

6. *Current Commercial Tonnages: MSW

7. *Commercial Tonnages: Recycling

8. *Commercial Tonnages: YW / FW / organics (define what’s included)

9. *Commercial Diversion Rates % (Q20); how do you measure it? Where do you collect the data?

10. *Approximate cost differences between disposal and recycling, if known.

11. Is commercial waste carried out as an enterprise fund? Yes No

a. IF so, what kind of programs are the funds used for?

E: ABOUT COMMERCIAL AND RESIDENTIAL TRASH / RECYCLING

12. Is COMM'L trash collection mandatory?

No Yes (describe) Don’t know

13. Do Comm’l haulers have to offer recycling?


14. Is COMM'L recycling mandatory?


15. What is your SW budget? Outreach budget?

16. Approximately how many full-time-equivalent staff are involved in solid waste in your community? If you have

separate information for residential vs. commercial, please provide; otherwise, all / total.

Commercial Residential Total

_____ collection-related staff _____ those not involved in collection or outreach _____ outreach staff _____ total staff Don’t know



17. At what "household units" threshold is Multifamily considered res vs. com'l?

6-8 unit range

9-15 unit range Don’t know

Other specify

18. Are large multifamily buildings a significant segment of your residential customer base?


Other specify

19. Is RESIDENTIAL trash collection mandatory?


COMMUNITY NAME: _______________________________


Other specify

20. Do RES haulers have to offer recycling?


Other specify

21. Is RESIDENTIAL recycling mandatory?


Other specify

22. Is the residential bill higher for extra trash? (check all that apply)


Other / specify F: GOALS / PLANS / POLICIES

23. Do you have local or state "recycling" or diversion goals (or similar)? (check all that apply)

No

Yes local

Yes state

Yes other (describe)

Don’t know

Other/specify

24. Has your community developed any of the following plans?

Integrated solid waste plan

Zero waste plan

Sustainability plan

Not yet, but planning to

Other / specify

25. Is there a robust environmental activist contingent in your community?


Other specify

26. On a scale where 0 means "not at all green", and 100 means "extremely green", How would you rate…

a. Your community (the citizens) ______

b. Your programs? ______

c. Your current council? ______

27. If you know, on the last "green" agenda item, did your council vote "for" or "against"?

FOR – it was close

FOR – it was a landslide

AGAINST – it was close

AGAINST – it was a landslide

Don’t recall

Other specify

28. Which of the following materials are taken at your main local Recycling processing center (MRF)? (check all that

apply)

Cardboard

Mixed paper

Newspaper

Glass

HDPE

PET

Plastic 3-7

Other plastic (specify)

Aluminum

Bi-metal cans

Don’t know

Other specify

COMMUNITY NAME: _______________________________


29. Regional trash-related problems

Illegal dumping

Markets far

No control / authority

No processing locally

Tip fees low

Tip fees high

No competition

Contamination

Little interest

Don’t know

Other specify

30. Do you have a single use / plastic bag fee or ban? (check all that apply)

No, not planning

No, considering

Yes (fee or ban? Paper and plastic? All business types? When implemented? Exemptions? Describe)

31. Do you have local advance disposal fees (ADFs)? On which materials?

No, not planning No, considering Yes (what materials? Describe)

32. Advice for other communities? Other comments?

33. Is there another city you look to / follow when considering “next steps” and programs? If so, specify (and why?)

34. Where did you initially hear about this survey?

USDN

Another city / county told me _____________

Recycling association

Email _________

Other/ specify

G: LAST PART OF INTERVIEW - NOW LOOK BACK ON SURVEY AND FILL IN MISSING DATA WHERE THEY KNOW IT.

H: NOT FOR INTERVIEW - FILL IN FROM CENSUS / EXTERNAL SOURCES

35. In which EPA region is your state/province?

36. If you know, about how many businesses are in your community? (IF NOT, fill in from census)

37. Employment by sector:

a. Ag

b. Office

c. Restaurant

d. Construction

e. Other key sector

38. Attach waste comp (if any) YES NO

2013 roadmap to commercial - denver · detailed survey appendix a to commercial 2013 roadmap waste...

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