2013 scott brown presentations

www.FoundationsofService.com 440.552.7870

Scott’s Signature Program Foundations of Service University (1/2 or full day workshop)

This is the definitive course for creating a culture of service in your business, department or organization. Based on Scott’s book, “Who Cares? Creating A Culture Of Service In Your Business,” this is the perfect workshop for anyone who manages anyone - from new managers to seasoned veterans. Packed with great practical information this workshop provides the blueprint to consistently deliver exceptional service. Attendees will gain the insight and inspiration to transform their organizations!

Explore the philosophies and practical applications of the following topics:

• Exceptional Service Doesn’t Happen Just Because You Want It To. • Discover the Keys to Connect with Your Employees to Achieve New Levels of

Productivity & TEAMWORK • Stop Hiring “Good” People And Start Hiring The “Right” People. • Emotionally Connect Your Employees With Your VISION. • Make Achievement & Success A Vital Part Of Your Organizational Culture. • Are You Training What’s Really Important? • Setting & Achieving Powerful & Relevant GOALS & MORE.

Creating a Culture of Service In Your Business (2 hour presentation)

This management level presentation will provide managers and business owners with insight into creating an organization where everyone works together towards a common Vision. An introduction to the ideas found in Scott’s book, “Who Cares? Creating A Culture Of Service In Your Business.” Attendees will leave with simple, powerful action steps to change the way their organization or department. High-energy and entertaining this presentation is always a favorite.

• Uncovering your Professional & Personal Vision • Keeping everyone accountable for delivering Exceptional Customer Service • Emotionally Connect Employees to your Goals & Corporate Purpose • Your Customers are Satisfied? Find out why it doesn't matter and what You can do

about it

eed a speaer that your audience will love or training that will not only teach – but entertain?

Scott’s blend of Professional Development & Personal Growth will leave your audience wanting more!

“Who Cares? Creating A Culture Of Service In Your Business,”





Scott’s Signature Program Foundations of Service University (1/2 or full day workshop)

This is the definitive course for creating a culture of service in your business, department or organization. Based on Scott’s book, “Who Cares? Creating A Culture Of Service In Your Business,” this is the perfect workshop for anyone who manages anyone - from new managers to seasoned veterans. Packed with great practical information this workshop provides the blueprint to consistently deliver exceptional service. Attendees will gain the insight and inspiration to transform their organizations!

Explore the philosophies and practical applications of the following topics:

• Exceptional Service Doesn’t Happen Just Because You Want It To. • Discover the Keys to Connect with Your Employees to Achieve New Levels of

Productivity & TEAMWORK • Stop Hiring “Good” People And Start Hiring The “Right” People. • Emotionally Connect Your Employees With Your VISION. • Make Achievement & Success A Vital Part Of Your Organizational Culture. • Are You Training What’s Really Important? • Setting & Achieving Powerful & Relevant GOALS & MORE.

Creating a Culture of Service In Your Business (2 hour presentation)

This management level presentation will provide managers and business owners with insight into creating an organization where everyone works together towards a common Vision. An introduction to the ideas found in Scott’s book, “Who Cares? Creating A Culture Of Service In Your Business.” Attendees will leave with simple, powerful action steps to change the way their organization or department. High-energy and entertaining this presentation is always a favorite.

• Uncovering your Professional & Personal Vision • Keeping everyone accountable for delivering Exceptional Customer Service • Emotionally Connect Employees to your Goals & Corporate Purpose • Your Customers are Satisfied? Find out why it doesn't matter and what You can do

about it


Why We Do What We Do (Available with a Business focus or Personal Growth focus)

Through personal anecdotes and practical strategies, attendees will unlock personal strengths and gain greater insight into their own motivations and create more productive, fulfilling relationships with others. This presentation is highlighted with fun, fast-paced personality profile that your attendees will enjoy as much as they learn.

• Unlock Your Emotional Intelligence - What we can learn from the Amazing story of Phineus Gage

• Discover how our Perceptions can Interfere or Enhance our relationships • Enjoy a fun, fast-paced Personality Profile exercise to identify your Personal

Behavioral Style and reveal if it Helps or Hinders You in the Workplace • Communicate with Co-workers for Maximum efficiency and buy-in

The Magic of the Mouse: Bringing The Florida Theme Park

Experience To Your Customers(Available with a Business focus or Personal Growth focus)

Immerse yourself in the history, philosophies and operational strategies of the most magical place on Earth. Discover what the world's favorite theme park can teach you about personal and professional success. Entertaining, informative and packed with practical ideas for business and life - the only thing better than this workshop is spending a day at the park!

Hiring Right - The Start of Something Good

• Know the type of people needed to be the type of organization that you want to be• As a manager you dictate the feel of the working environment • Set your expectations or performance standards

Attitude over Aptitude • Communication

Why people only hear what they want to hear Motivating through Communicating

• Constructive Criticism / Coaching • Inspire people to perform by meeting them at their level





Frontline Service Pro (Intended for frontline employees across any industry. An entertaining workshop with a great “take-away” for attendees.)

• Unlock the meaning in your work • Personal accountability will take your far • Your Success is an inside job • Your Attitude – it may not be as good as you think • Dealing with Stress and the Angry Customer • Effective Communication Strategies

Identifying Your Priorities • Are Working Towards What’s Most Important to You? • Stop Filling time with Low Return Time-Wasters. Identify the Activities,

Behaviors and Attitudes that Deliver the Greatest Impact on your Personal and Professional Success.

• Analyze your Values and Skill-Sets to Map Your Course “We all have the same amount of hours in a day –

the only difference is how we use them.” Harnessing The Power of Personal Focus

• Identify Successful Habits to Drive You Forward Personally and Professionally • Discover the Six Strategies to Unlock The Power of Your Personal Focus • Create a Goals Checklist To Provide Clear, Identifiable Targets • Learn to Stay on Track

Managing Change

• Whether it’s the economy, the market or business in general – For Your Business To Prosper You Must Make A Commitment to Change

• Why Most Companies are Unable to Foster Change - and what You can do about it.

• Establishing Urgency and Buy-In from Employees • Learn Seven Characteristics of Change • Identify the Importance of Leadership in Managing Change

“When we respond there is some thought behind our actions. When we react, we’re just making it up.”





“I wanted to drop a quick note and tell you how much I enjoyed your class. You’ve made a very positive impact on my management staff as I already see your words in their actions. WOW, is all I can really say!! Scott, I am a better person professionally and personally since attending your presentation. Thank you very much!” -Senior Manager – Standard Parking at the Cleveland Clinic

Visit www.FoundationsofService.com Or Call 440.552.7809 To Book Scott For Your Next Event or Training Program

About Scott:

Twenty years of experience in the amusement park industry has given Scott a unique opportunity to study Customer Service, Management, Leadership and people in general in one of the most service-intensive industries in the world. Scott continues his work in the entertainment industry by serving on the Educational Committee for the Int'l Association of Amusement Parks and Attractions and as the Educational Programming Chair for Family Entertainment Centers. Scott's experiences culminated in his first book, "Who Cares? Creating A Culture Of Service In Your Business." Scott is also the founder of Foundations of Service; a company dedicated to helping companies and individuals reach their true potential through Professional Development and Personal Growth. Through Foundations of Service, Scott has had the opportunity to work with and present workshops and presentations to hundreds of businesses and organizations around the country. Using anecdotes and practical information, Scott's presentations always provide a unique, entertaining and informative experience for attendees.

Contact Scott: 440.552.7870 [email protected]

A Few of Scott’s Clients: Cleveland Indians • International Association of Amusement Parks & Attractions International Association for the Entertainment & Leisure Industry Ohio Travel Association • Ohio Association of Convention & Visitor Bureaus Medina Co. (OH) CVB • Butler Co. (PA) CVB • Lake Erie Shores & Islands CVB Equity Trust Co. • Old Fort Banking Company • Standard Parking Magruder Hospital • Ashtabula Co. Medical Center • Lake/Geauga Area SHRM


“I wanted to drop a quick note and tell you how much I enjoyed your class. You’ve made a very positive impact on my management staff as I already see your words in their actions. WOW, is all I can really say!! Scott, I am a better person professionally and personally since attending your presentation. Thank you very much!” -Senior Manager – Standard Parking at the Cleveland Clinic

Visit www.FoundationsofService.com Or Call 440.552.7809 To Book Scott For Your Next Event or Training Program

About Scott:

Twenty years of experience in the amusement park industry has given Scott a unique opportunity to study Customer Service, Management, Leadership and people in general in one of the most service-intensive industries in the world. Scott continues his work in the entertainment industry by serving on the Educational Committee for the Int'l Association of Amusement Parks and Attractions and as the Educational Programming Chair for Family Entertainment Centers. Scott's experiences culminated in his first book, "Who Cares? Creating A Culture Of Service In Your Business." Scott is also the founder of Foundations of Service; a company dedicated to helping companies and individuals reach their true potential through Professional Development and Personal Growth. Through Foundations of Service, Scott has had the opportunity to work with and present workshops and presentations to hundreds of businesses and organizations around the country. Using anecdotes and practical information, Scott's presentations always provide a unique, entertaining and informative experience for attendees.

Contact Scott: 440.552.7870 [email protected]

A Few of Scott’s Clients: Cleveland Indians • International Association of Amusement Parks & Attractions International Association for the Entertainment & Leisure Industry Ohio Travel Association • Ohio Association of Convention & Visitor Bureaus Medina Co. (OH) CVB • Butler Co. (PA) CVB • Lake Erie Shores & Islands CVB Equity Trust Co. • Old Fort Banking Company • Standard Parking Magruder Hospital • Ashtabula Co. Medical Center • Lake/Geauga Area SHRM




440.552.7870