2013 strategic plan update. ca technology agency

7/29/2019 2013 Strategic Plan Update. CA Technology Agency

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Caliornia Inormation

Technology Strategic Plan2013 Update

Edmund G. Brown Jr.Governor

Carlos RamosSecretary of Technology

Focusing on Outcomes


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Table o Contents

Message rom the Secretary o Caliornia Technology 1

Mission 2

Vision 2

Guiding Principles or Caliornias Technology Community 3

Challenges and Opportunities 4

Strategic Goals 5

Goal 1: Responsive, Accessible and Mobile Government 5

Goal 2: Results Through Leadership and Collaboration 7

Goal 3: Ecient, Consolidated, and Reliable Inrastructure and Services 8

Goal 4: Inormation is an Asset 10

Goal 5: Capable Inormation Technology Workorce 11


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SECRETARY OF CALIFORNIA TECHNOLOGY

I am pleased to present the 2013 update to Caliornias Statewide Inormation TechnologyStrategic Plan This plan maintains continuity with the 2012 plan while urther speciying

the strategic goals o the state The plan originally adopted in January 2012, lays out astrategic vision and direction or the state technology community It is not meant to be atactical plan that lays out specic tasks and operational responsibilities Rather, it provides

strategic objectives which can serve as guideposts or the technology community anddecision-makers in supporting state programs and business operations to better

serve constituents

In developing this plan, we sought input rom program and policy leaders, leaders othe states inormation technology community and rom the private sector Their input

helped us identiy some o the challenges and issues which must be addressed in orderto advance the states eective use o technology These include ostering collaboration

between decision-makers, program administrators and the technologists responsible orthe systems that support those programs; maintaining a skilled technology workorce; leveraging value rom the

inormation residing in our technology systems, while saeguarding and securing sensitive data; and ensuring thatthe states technology inrastructure is secure, reliable and ecient

I would like to acknowledge the hard work o government inormation technology proessionals and agency leaderswho have made 2012 such a productive year Caliornia continues to be recognized as a national leader or its innovative

solutions that provide citizens with valuable inormation available anytime, rom any device Digital technology helpsCaliornians connect with their state government in ecient, convenient and cost eective ways

Each o us in the state technology community has a stake in ensuring that Caliornia leverages the advantage otechnology to eciently and eectively provide the public with services and inormation We need to put orward ourbest ideas and work together to improve operations and address the issues acing state government It is an important

objective that is worthy o our best eorts This plan seeks to provide clarity and guidance in setting priorities I invitethe Caliornia policy and technology communities and the vendor community to work together to maintain Caliornias

standing as a recognized leader in inormation technology I look orward to working with you to make Caliornias 21stcentury government more ecient, more eective and more accessible to constituents

Sincerely,

CARLOS RAMOSSecretary, Caliornia Technology Agency


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MissionThe mission o the Caliornia Technology Agency and the states inormation technology community is tosupport programs and departments in the delivery o state services and inormation to constituents andbusinesses through agile, cost-eective, innovative, reliable and secure technology

Vision

Caliornias inormation technology community aspires to be a trusted, recognized partner and

technology provider that enables government to be accessible to citizens and deliver services andinormation with excellence and creativity


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Be Accountable:

Be Service

Driven:

Collaborate:

Understand

Enterprise

Value:

Own business results and use technology to drive positive outcomes

Engage on technology initiatives and take responsibility or actions and outcomes

Be Sensible and pursue solutions with a clear business case, that make government more accessibleand responsive to Caliornians and provide government employees with eective tools to dotheir jobs

Ensure that proposed solutions provide a measurable impact and value to solve an identied problem

Involve stakeholders early to develop a common understanding o issues and ensure shared objectives

Build cooperative relationships with stakeholders to develop proposed solutions and achieve outcomesthat best serve the people o Caliornia

Integrate knowledge sharing and services across departments

Substantiate tangible return on investments in technology that meet or exceed the expectations o

program and policy sponsors

Dene where technology ts in the dierent areas o government

Demonstrate the value provided by inormation technology solutions to government andconsumers at large

Leverage shared services across government to increase value, eliminate unnecessary duplication andreduce costs

Understand the business and objectives o state leaders and constituents

Manage eective governance, decision-making and communication

Partner with program and policy leaders in leveraging innovative and cost-eective technologysolutions to address the states business problems

Guiding Principles or Caliornias Technology Community

The ollowing principles orm the common themes that will guide agency/department chie

inormation ocers and business executives in achieving the states inormation technology strategicgoals and objectives

Demonstrate

Strong

Leadership:


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Challenges and Opportunities

Caliornia government continues to ace signicant challenges in 2013 and beyond that will infuence its direction,goals and priorities or business and inormation technology It is essential to consider the economic, social andpolitical challenges and opportunities acing Caliornia, as they will aect priorities in the uses o inormation

technology to support the business o government

EconomiclContinued economic pressures at the national

and state level will continue to put pressure on

Caliornias budget even as the need or governmentservices grows

Social/PoliticallTo transact business and conveniently

obtain inormation, the public wants servicesdelivered online

lFederal and state governments and constituentsincreasingly require greater accountability and

transparency in government

lGovernment is moving toward greater accountability

in inormation technology investment, ormalized riskmanagement and documentation o results

lA digital divide continues to exist along

demographic and social/economic lines amongthe people o Caliornia

lCaliornias workorce is aging and retiring at ahigh rate Departments lose critical knowledge as

experienced sta leave the workorce At the sametime, agencies report that it is becoming moredicult to attract workers to state government jobs

TechnologicallDigital security remains a high priority to protect

against cyber-attacks and ensure privacy

or Caliornians

lSharing data across platorms can reduce redundantdata collection and storage and increase the valueo data to citizens and state employees and can turndata into inormation and actionable intelligence toguide program operations and policy

lCloud computing is an area o ocus or its fexible,

scalable services, its potential to reduce costs andincrease the eciency o services, as well as thesecurity challenges it presents

lReducing duplicative eorts, reducing operatingcosts and increasing the eciency o services

remain ocus areas

lUsers are increasingly connecting to the Internetusing mobile devices, making it critical or Caliorniato recognize this rapidly growing population

lReplacement o legacy systems is a signicantchallenge, but it also provides an opportunity

to develop shared services within and acrossdepartments, reducing unnecessary duplicationand improving data sharing

lPromoting broadband and connectivity continuesto be important in order to connect Caliornians inall areas o the state

lComplex projects continue to present challengesor the state, including how to plan and manage theprojects or successul completion

lThe states inormation technology workorce will bechallenged to keep their skill sets current given the

pace o technological innovation


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As o April 2012, over88 percent o American adul

have cell phones and more

than hal o them, 55 percent

use their phones to go online

This represents a notable

increase rom 31 percent o c

phone owners who used the

phones to go online as o

April 2009 Mobile access

to the web is expected to

surpass access via a persona

computer by 2014 To suppo

the growing demand or

mobile access, the State oCaliornia currently oers 38

mobile applications or publ

consumption located within

the Caliornia Mobile Gallery

1 Pew Research Center,

Pew Internet & AmericanLie Project, 2012

Strategic Goals

Goal 1: Responsive, Accessible and Mobile Government

Government is providing more services and inormation to citizens by expanding online

services, increasing access rom mobile devices, creating innovative business systems

and bridging the digital divide by increasing digital literacy and access to broadband

connectivity. The result is a government that better meets Caliornians service

expectations and provides Caliornians with access at their convenience wherever

they are.

Objective 1.1Increase online service and inormation oerings and make them more

accessible through mobile devices.

lDevelop mobile applications that help citizens locate and utilizegovernment services

lIncrease the use o government inormation by increasing user access

lDevelop and support mobile application tools, inrastructure, training andcentralized hosting


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Objective 1.2

Address the digital divide and close the broadband opportunity gap by

promoting broadband access and ostering digital literacy.

Objective 1.3

Enhance transparency, accessibility and openness through online and mob

solutions to promote inormed participation by the public.

Caliornia is making progress

in reducing the barriers

to broadband access and

increasing broadband

adoption Nearly three out

o our Caliornia households

now have broadband Internet

connections, a substantially

aster growth rate than the

national average In Caliornia,

73 percent o households have

broadband connections,

seven percentage points above

the national average In 2008,

Caliornia matched the national

average o 55 percent and has

since outpaced national growth

33 percent to 20 percent Since

2008, in-home broadband

adoption in households

earning less than $40,000 a

year has increased 81 percent

Broadband adoption among

people with disabilities has

grown 55 percent1

1 Public Policy Institute o

Caliornia, PPIC Statewide Survey

JobScout, a Web and mobile platorm, uses a social and game environment to teachbasic internet skills to improve digital literacy The system engages users in sel-paced

online activities on how to use a web browser to nd a job online, ll out an application,and build a resume with cover letter JobScout allows the user to assume the role oa scout, searching or digital literacy skills to nd employment Imagine learners on

a discovery trail with the guidance o a master scout being able to navigate throughmany digital literacy skill activities, mastering each point and reaching the destination

successully to achieve their badge JobScout leads users through sel-paced activitiesthat result in a completed and successully uploaded resume and cover letter as well as

the skills to use online databases to nd a job and network online with peers JobScout is

a digital literacy project o the Link Americas Foundation and the Technology Resourcesand Internet Literacy (TRAIL) organization with support rom the State o CaliorniaJobScout is available in all Caliornia Public Libraries or online at wwwmyjobscoutorg


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Goal 2: Results Through Leadership and Collaboration

Eective organizations have eective governance. With the Caliornia Technology Agency in the lead role, the state

has established an eective governance model that involves agency inormation ocers and chie inormation ocers

in decision making. As technology progresses to meet the evolving needs o the public, inormation technology policies

and authorities must also evolve to remain relevant and current. This model will rationalize the states inormation

technology policy and portolio management, reduce bureaucracy and ocus on tangible results. This governance

model will address the issues the state aces in managing its technology portolio.

Objective 2.1

Establish a governance structure to

evaluate business needs, priorities and

areas where technology can provide value

and enhance services to citizens.

lReview and reengineer InormationTechnology Policy Letters and the inormation

technology project liecycle to eliminateunnecessary bureaucracy and ensure a ocus

on business outcomes

lEngage agency inormation ocers and chie

inormation ocers in decision making andprovide the appropriate level o authority and

accountability or results

lCreate a results-oriented project environment

and ensure that departments have a solidoundation or project initiation, competent

project sta and greater involvement oproject sponsors

Objective 2.2

Leverage public-private partnerships to

deliver innovative inormation technology

solutions that leverage perormance-based

and benets-based procurement strategies.

Objective 2.3

Utilize Enterprise Architecture as a

management and governance tool tostrengthen decision making and ensure

standardized and stable systems.

lCreate an Enterprise Architecture rameworkto acilitate statewide shared services andreusable assets

The Caliornia Public Employees Retirement System initiated the Pension System Resumption Project to

consolidate pension inormation exchange between government employers and benets providers However,challenges with size, scope, and a traditional implementation approach caused the project to stall Departmentleadership elected to continue the eort but directed the adoption o an innovative, holistic approach whichincluded embedding collaboration and communications in every phase, streamlining governance, using a metrics-driven methodology to measure perormance, assess readiness, and rapidly recover problem areas The PensionSystem Resumption Recovery Plan project brought together over 3,000 employers and 125 business providers toorm a collaborative business partner community to work with vendor and state sta to build a solution to meettheir needs This modernization initiative now allows employers and benets providers to immediately reconcile16 million member accounts rom origin to completion, resulting in aster, and more ecient service across thecommunity The Pension System Resumption Recovery Plan rescued a very large, high-risk project by developing aholistic, collaborative, agile, metrics-driven approach Its methodologies can be scaled and applied to any project,especially those designed to manage business community partnerships


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Goal 3: Efcient, Consolidated, and Reliable

Inrastructure and Services

The state leverages a reliable technology inrastructure and shared services that aresecure and economically and environmentally sustainable. This requires a strategic

consolidation o inormation technology inrastructure, the development o computing

as-a-service oerings, leveraging the advantages o cloud computing, creating robust

shared services and establishing repeatable processes.

Objective 3.1

Streamline data center operations and inrastructure to eliminate costly

and unnecessary duplication, increase efciency, reduce costs and reduce

energy consumption.

lImplement email, desktop, network, data center, server and storage consolidation

and virtualization

Objective 3.2

Leverage cloud computing technologies to achieve scalable, cost efcient

and rapidly deployable computing capabilities.

lAdapt technology to business program needs through an appropriate blend ointernal and external cloud platorms

Changing customer

demands and the states

budget reality dictate thatinrastructure transorm

to meet business needs

eciently and eectively

to reduce inormation

technology expenditures

Cloud computing is a

model o computing in

which scalable and fexible

inormation technology

enabled capabilities are

delivered as a service using

internet technologies

This expands fexibility by

enabling capacity to be

added or removed quickly,

based on shiting demand, in

a cost eective manner


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Objective 3.3

Enhance the states public saety communications systems to ensure eective delivery o

emergency services.

lExpand the joint use o state telecommunication systems and services where operationally, technically,and economically easible

l

Upgrade and support newer technologies, eatures and services in public saety communications

The Routing on Empirical Data (RED) Project was a collaborative eort among more than 500 state, local, and private

stakeholders across Caliornia The project dramatically improved the routing o wireless calls to the 9-1-1 systemwith an innovative solution that uses the location o wireless 9-1-1 callers and the location o the corresponding cell

tower to determine the jurisdiction that should accept the call This required the creation o a web-based system thatconverted huge amounts o data into ormats usable or multiple stakeholders to optimize the routing o wireless9-1-1 calls REDs results showed that collaboration among 440 local 911 Public Saety Answering Point Managers,

58 County Coordinators, the Caliornia Highway Patrol, the Caliornia Technology Agencys 9-1-1 Division, the CaliorniaState 9-1-1 Advisory Board and private sector can pay o In 2007, 424 percent o wireless calls to 9-1-1 received

busy signals However, because o RED, in 2011, ewer than two percent receive busy signals while avoiding $214million in costs, a nearly 300 percent annual return on investment In 2010, RED allowed Caliornia to distribute 26

million more calls across the state As a result o REDs collaboration, Caliornians can reach liesaving 9-1-1 services


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Goal 4: Inormation is an Asset

To engender trust rom consumers o government services and inormation, the state must secure and saeguard sensitive

and confdential data through strong privacy and data security practices and ensure that departments are prepared tooperate during and recover rom times o disruption (natural disasters, unplanned outages and other events). Additionally,

government will leverage data resources and analytical capacities so we can convert data into inormation and knowledge

that departments can use to make more inormed policy decisions, administer programs, reduce costs, improve outcomes

and better serve constituents. Further, by creating secure transactions, we will ensure that Caliornians can leverage

technology with confdence to get the services and inormation they need.

Objective 4.1

Protect sensitive and condential data

through implementation o robust security

and privacy programs.

lImplement and monitor compliance o security andprivacy policies, standards and practices

lEducate, train and raise awareness o inormationsecurity risks

lImplement next generation security tools

Objective 4.2

Ensure the states technology and public saety

communication inrastructures have robust and

reliable disaster recovery capabilities to support

the continuity o government services.

Objective 4.3

Enhance the value o state inormation through

tools to increase the ease o collaboration and

data analysis.

lImprove how Caliornia uses public data andinormation by encouraging and enabling sharedcapabilities and solutions

lIncrease the availability o relevant, accurate and

useul data to the public and government entities

Many government services require an understanding o how decisions made with geographic inormation systems canimpact dierent regions o our state Access to location-based inormation has become critical in supporting inormed and

relevant decision making The Caliornia Technology Agencys Geographic Inormation Systems Division has introducedthe Caliornia Geoportal to harness the vast amounts o location-based data collected across state government and use

such data as an asset This tool brings together Caliornias large geographic data portolio into an easy to use portalthat provides users the ability to search, discover and utilize location-based data through an intuitive Web based user

interace The Caliornia Geoportal will provide government, citizens, and businesses a comprehensive understanding oour diverse state through geographical inormation


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Caliornias workorce is

aging and a high number o

employees are retiring rom

state government, causing a

drain in talent, knowledge,

and leadership rom all leve

o organizations Caliornia

government needs a worko

with the necessary skill sets

support modern and emerg

technologies The workorce

requires adequate training,

tools, and opportunities toreresh skills, develop new

competencies and prepare

or leadership roles

Goal 5: Capable Inormation Technology Workorce

The State o Caliornia relies on an inormation technology workorce that has the skills,ability, and drive to envision and implement technology solutions that improve how

the state delivers inormation and services. By ocusing on the strategic objective o

maintaining a workorce that is skilled, capable, and agile, we will help to ensure we can

ulfll the promise o delivering eective government services using technology.

Objective 5.1

Ensure the states inormation technology workorce has the

knowledge and skills to support the states technology inrastructure and

implement Caliornias technology vision.

lAttract a skilled workorce by orecasting, analyzing and evaluating current and

uture technology job needs, and identiying and implementing outreach andworkorce transition strategies

lMaintain a skilled workorce by developing the capabilities o employees to ll key,

critical positions requiring specialized knowledge and leadership positions

lDevelop core competencies o employees in inormation technology unction

areas such as Project Management, Business Analysis, Risk Management, ContractManagement and Procurement

lEstablish communities o practice to develop and share best practices

lEnsure the expertise exists or the successul completion o all phases o the projectliecycle, rom concept to completion


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Objective 5.2

Recognize state inormation technology accomplishments and require responsibility or service amongall employees to create a sense o pride and accountability or the states workorce.

lPartner with the Caliornia Human Resources Department and the inormation technology community todevelop recognition programs or inormation technology accomplishments

The Inormation Technology Leadership Academy was created to develop and enhance leadership skills o theinormation technology workorce in state government Members learn to be change agents that can lead technologicaladvancement, think strategically, deliver value and build relationships across organizational boundaries Although

the academy has been in place or twenty years, the curriculum has evolved to ocus on leadership skills rather than

management One o the most important components o the academy is the Walk like a Leader program Each studentis partnered with a current state leader to spend a day walking in their shoes Students not only benet rom theopportunity to see how a day in the lie o a leader is spent, but also rom one-on-one mentoring, gaining insight on the

leaders greatest career challenges and accomplishments Another component o the program is to bring in speakersrom both the private and public sectors to share their experience as executive leaders, and provide diverse insight intovarious leadership styles Due to its success, the academy is being considered as a model or leadership training or

various occupational groups at all levels o state government


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2013 strategic plan update. ca technology agency

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