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Questions for RT27/5

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The nature of change in IT departments

Boiling frogs

Continuous / incremental changeDiscontinuous / Insta

CIOs can see it happening all the

time, but too busy to notice

Examples:

Cloud

BYOEverything

Consumerization of IT

Connectedness

CIOs dont see it comingunderstand the implica

Examples: Speed of chan

Big data / big

The clover-leaf

Social and cro

Alien invad

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The problem: Expectations versus actual (effort) : IT depa

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How much time/effort do you manage to put in:

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Do you agree?

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How would you define your organization? If Shamrock

Shamrock an organizationcor e of essent

workers ar

outs ide contra

h

A B

c

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How close are you to this utopic New IT Departmen

Office of the CIO

Customer Experience Manager

utility

pricing

Enterprise

Procurement

IT Services

Zero capital model

(LOB metered charge back)

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How close is this to your OCIO ?

Enterprise Procurement

So

IT De

Line of Businesses

Customers ideas,

needs, demands

PPM

CIO

CEO

SOW

SLA, QA

PMO

Infrastructure

Requirements

SLAs

Bill of materials

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Does your IT Delivery department act as as an internal Cloud

Elastic

On-Demand

Usage Metered

Self-Service Access

Line of Businesses

Saving

Can you operate as a private cloud

provider for your organization?

The money

you charged

for IT delivery

this year

1.

2.

IT Delivery Se

Zero capital

model

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Do you have some type of IT Chargeback?

different

time & materials

allocation to internal

customers!

NO more

all inclusive IT!

con

c

u

p

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ITs speed of change three layers

Transaction layer

Differentiation layer

Innovation layer

Transaction lay

Differentiation la

Innovation lay

IT department up to 2013 IT department

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ITnew IT department?

IT?IT?

OCIO?

CIO/IT,Shamrock

IT

Transaction layer

-