20130327 project snapshot-cjh-v5- validated by the...
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PROJECT SNAPSHOT ACSONE HELPS THE BELGIAN GAMING COMMISSION IMPROVE PRODUCTIVITY AND COMPLIANCE
THE SITUATION: SEVERAL DIFFERENT BUSINESS PROCESSES AND RULES The Belgian Gaming Commission (BGC) is a federal institution that ensures the protection of players, advices the government on games of chance, and makes important decisions on whether to grant licenses to casino’s, arcades, suppliers, and gaming employees. When considering license applications, employees must make certain that all candidates meet the necessary requirements and regulations and ensure that all the required information is collected and made accessible to the decision makers. Granting gaming licenses is not a stagnant business, however. During the lifecycle of a gaming license, there are usually subsequent procedures that trigger the need for new information to be captured and recorded.
THE CHALLENGE: ENFORCING RULES WHILE STILL ALLOWING FLEXIBILITY
Subject to strict regulations, BCG procedures can’t move forward in the lifecycle unless all the rules are followed properly. Commission employees needed better tools to help them work faster and more efficiently, while still meeting all the necessary rules. Complicating matters was the fact that regulations change over time, so the system needed to provide enough flexibility to easily incorporate any changes. Perhaps most importantly, employees needed to find information as quickly as possible in order to do their jobs properly.
OUR SOLUTION: CENTRALIZED DATA AND TOOLS Acsone proposed several solutions:
• Identified the most important entities and procedures and developed a web application on top of a central database.
• Identified rules and constraints and incorporated them into the business logic of the web application.
• Developed appropriate tools to search for information, express relationships, and generate reports.
• Developed a module that automatically generates all outgoing mail based on templates provided by the employees.
The new Belgian system is inspiring some gaming commissions in Europe and in the U.S. to use the same approach for both virtual and real gaming establishments. Etienne Marique Magistrate, President of the Belgian Gaming Commission
• Created asynchronous jobs, whenever possible, which perform fully automated tasks and greatly alleviate much of the burden for employees.
OUR RESULTS: BETTER FOLLOW UP OF PROCEDURES AND LICENSES
Employees are more productive and less stressed, as they have a tool that enables them to more easily perform all the steps required to complete gaming license procedures. The flexible system reduces instances of human error, allows for faster response times, and makes information searches quicker and more accurate.
BEHIND THE SCENE -‐ TECHNOLOGIES USED Based upon rigorous analysis using UML standards, Acsone developed a Java web-‐based application easily deployed under Tomcat application server and Oracle database. Most technical components are well established open source standards like Apache Camel, Spring, Hibernate, Axis2, JasperReports, etc ... Particularly important the Alfresco Enterprise Content Management System has been deployed as central documentary database. All developments are achieved using the Scrum methodology and Agile best practices.
PROJECT DETAILS COUNTRY: Belgium PERIOD: 2002-‐2013