Experienced AL Operators Share Their Secrets to Success

#ALFA2014

Presenters

Moderator: Steven Vick, CEO, Signature Senior Living Panelists: • Sharee Cummings, Vice President, Signature Senior

Living • Sara Padilla, RN, Vice President of QS Programs,

Emeritus Senior Living • Scott Ranson, CIO, Brookdale

#ALFA2014

Agenda

• Introduction • Interactive Panel Discussion • Q & A

Once Upon a Time . . .

#ALFA2014

Choices

Promises

Delivery

#ALFA2014

Simple but Fragile Model

#ALFA2014

Clin

ical

and

Qua

lity

Topic: Increasing Acuity and the Cost of Care

• What does increased acuity look like today? • How do you know you have appropriate staffing? • How do you align assessed needs to assigned staff? • What tools do you add to track risk management? • Do you care how much staff costs? • How is information technology impacting/improving

the efficiency and quality of care? • How do you know?

Topic: Revenue Management

• How have you maximized revenue between the published rate and street rate?

• What are your challenges in maximizing occupancy and how have you addressed them?

• Do you have uncollected rent? • Are you billing for additional care and

services?

Topic: Expense Management

• How do you track labor costs? • How do you track monthly expenses during

the month to effectively manage expected budget outcomes?

• Do you have to wait for financials the following month to know how you did?

Leveraging Technology

• What do operators/clinicians expect from IT and vice versa?

• How are you using data to be proactive vs. reactive?

• Do decision makers have access to real-time data? If so, what types of data and how is it being used?

Q & A

Thank you for joining us!