CONTENTS

1 Message From Chairman

2 Message from Chief Executive Officer

3 Board members / Executive Team

4 Strategic Review Committee

5 In Loving Memory

6 Vision / Strategic Elelements

7 Every Young Person

11 5 Strategic Aims

13 Financials

1 Auditors Report 3 Directory 4 Statement of Comprehensive income 5 Statement of Movement of Equity 6 Statement of Financial Position 7 Statement of Cashflows 18 -17 Notes to Financial Statements Appendix

34 Acknowledgements

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I have pleasure on behalf of the Board of Youthline to present the annual report which sets out, for our supporters and the general public, what we have achieved in the past twelve months and financial statements of the organisation for the year ended 31st March 2014.

I wrote in my introduction last year that Youthline’s DNA is about creating communities where young people thrive and where engaging and involving young people is fundamental to building a better society. This has been an eventful year marked by changing the shape of our organisation to strengthen alignment to Vision, Mission, Values and Strategy and through that best meet growth needs and being ready for further developments.

The CEO and Executive Team supported by the Trust Board have been working towards strengthening our centres to deliver to our vision where communities are created where young people are not only recipients of services but active participants in changing lives and the community around them.

I note the Boards gratitude to our volunteers and our staff for their continued commitment and hard work which has placed Youthline in a strong position to face into the challenges and opportunities in our operating environment and we are building the capacity to not only manage our way through these challenges but ensure that all opportunities to advance our mission are passionately undertaken.

Youthline is well-served by our people. Personally, I extend my thanks to my fellow Board members for their support and contributions, and note the contribution of Brock Colville who retired during the year. I also acknowledge those Board member Maggie Winterstein who joined the Board during this year. It is great to have high quality people on the Board and contribute strongly to the governance of the organisation. The various Board committees are functioning well and making a tangible contribution to the effectiveness of the organisation.

In closing I note the market research undertaken by Colmar Brunton in March 2014 and to use their words Youthline is the most salient support organisation with 8 in 10 young people recognising our brand as a place to go to for support. It is through the work of thousands of Youthline people over the years that has built our Brand and reputation; thank you

MESSAGE FROM CHAIRMAN

MARK GILES

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Young people want to be engaged as change-makers in their lives, their families and their communities. If I could choose where to put tax payers money it would be in community development, in creating environments where young people are involved rather than spending more on social and health services.

Young people are disproportionately affected by the problems that beset communities – drugs, family violence, education failure and lack of jobs – and they must be part of the solution. We have some wonderful services in New Zealand and Youthline is proud to partner with many organisations to support young people when they need help.

Change happens fastest when youth and community development are seen as two sides of the same coin and young people are afforded the tools, training and trust to apply their creativity and energy to bring about change in their own lives and in their neighborhoods and communities.

This year we changed our organisation’s structure so that we can better deliver to our Vision, Mission and Values. Youthline’s ethos since the beginning in 1970 has been to involve young people as leaders in their own development and as change agents in their communities. Through our restructure we have created 5 community facing centres so that we continue to strengthen our proud history of being New Zealand’s most salient youth support organisation embedded with youth development principles with young

people involved in all levels of our organisation.

We know what the Youth and Community outcomes are that we are working to achieve and Youthline’s vision is to create communities, which relate to the needs of young people, respond to them, and support them to achieve their potential.

We are focused on ensuring every young person knows where to get help, feels okay asking for help and can get good help when needed, can help a friend through a hard time, are engaged in things that light their fire and that young people work as change agents with families and communities to make all this happen.

We achieve this through the many hundreds of people that are involved in Youthline; working to change lives through their relationships every hour and every day of the year.

Thank you for being there and for making the difference

Kaore e toia roatia te korero Naku noa, na

Whãia te iti kahurangi Ki te tûohu koe, me he maunga teitei

Pursue excellence – should you stumble, let it be to a lofty mountain

MESSAGE FROM CHIEF EXECUTIVE OFFICER

STEPHEN BELL

Kia ora, Malo e lelei, Talofa lava, Bula vinaka, Kia orana, Fakalofa lahi atu, Namaste, Nei hao, Greetings!

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BOARD MEMBERS

EXECUTIVE TEAM

Alice Sinclair Brock Colville Julie Mckenzie

Nao Guy Chris Starrenburg Sharon Ovienkinovis

David Wong-Tung

Stephen Bell

Sydney Morrow Susanne Ritzenhoff

Cathy Aiavao Glenda Schnell Shae Ronald

Julian Prior Roger Beaumont Liz Coutts

Mark GilesMaggie Winterstein

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Alice Sinclair Julie Mckenzie Stephen Bell

John Bowater Alex Chiu Chaturika Jayasinghe Brian Martin Farrell

Maggie Winterstein Nao GuyNatasha Pokino

Roger Beaumont

The Strategic Review Committee (SRC) is a committee formally constituted under Youthline’s Trust Deed, and is designed to ensure that Youthline undertakes its strategic planning processes in a way which facilitates participation of staff (paid and volunteer) and key stakeholders of the Trust.

The SRC members are responsible for assisting the Youthline CEO and the Board in the development, measurement and review of the strategic objectives of the Trust, and also play an important role in promoting open communications amongst the wider paid and volunteer staff teams.

The SRC is guided by the six strategic elements of Youthline; Engagement; Resources, Research,

People and Partnership and the focus this year was on building an outcome framework aligned to our Vision, Mission and Values.

The outcome indicator metrics that we are tracking include Ability/ease of finding help, negative risk-taking, self-rated health, awareness of Youthline – prompted and unprompted, life satisfaction, EET rate, volunteering rate, volume of NZ YD/YH research, number of youth councils and perception of youth in media.

Thanks to everyone in the SRC who has made their time available to contribute to such an important part of Youthline’s mahi.

STRATEGIC REVIEWS COMMITTEE

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Brad Cameron Memorial Fund

This scholarship is a celebration of Brad’s life (1 September 1970 - Dec 2009) and the significant work he undertook counselling and mentoring young males at Youthline and in the wider community. A counselling room at Youthline House in Ponsonby has been renamed the Cameron Room and this memorial fund was established through the generous support of Brad’s parents; Brian and Pamela Cameron to support future Youthline workers to up-skill in their work with young men.

The Brad Cameron memorial Fund supported 16 youth workers as they began their professional journey through the provision of the nationally accredited certificate programme – level 4.

Michael Tafua Scholarship Fund

The warmth and quiet strength of Michael (13 August 1974 – 16 June 1996) is fondly remembered by other Youthline members and this scholarship supporting new volunteers remains a tangible means to express our regards to Michael’s family.

IN LOVING MEMORY

Sharon Annett Scholarship Fund

Through this scholarship we honour Sharon’s memory (9 April 1974 – 3 January 1997) and this scholarship was established to celebrate her life. The fund is available to people who need financial assistance to enable them to train and become active in Youthline Manukau.

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Vision

To create communities, which relate to the needs of young people, respond to them, and support them to achieve their potential.

Mission

Building a youth-centred community that provides meaningful service with leadership development processes that are ethical, sensitive and aware of the needs of people and their environment and fostering honesty, responsibility and potential.

Purpose

Youthline believes in fostering leadership and personal skills in young people. It does this by focusing on involving young people; both those who seek assistance and those who wish to develop themselves.

Values

Youthline, as an organisation seeks to encompass five core values. These are community, a can do attitude, growth, diversity and realness.

Youthline’s Strategic Elements were formed after many discussions (both internally and externally) to inform their development with an on-going review by the Strategic Review Committee and signed off by the Youthline Board.

SE1 The public perception is that Youthline is held in high regard as an organisation that young people and families can turn to for support and development/ leadership opportunities.

SE2 We must have credible engagement with people (predominantly young) across the country and be able to involve them in Youthline’s activities.

SE3 We have sufficient and sustainable resources including facilities and IT infrastructure that enables the capacity and competency to be developed to achieve excellence in all our operations.

SE4 We must be on the “cutting edge” of current best practice backed up by effective research and development processes.

SE5 People are the heart of Youthline: all staff and volunteers are supported to develop professionally and personally.

SE6 National Reciprocal partnerships are vital to create communities where young people can reach their potential and get help if needed. Youthline has credible cross sector partnerships that build a “community net” which supports youth engagement and development.

VISION / STRATEGIC ELEMENTS

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EVERY YOUNG PERSON...

Our hands link us to others and the world around us. We leave our fingerprints, our personal physical impact, on everything, and everyone.

This report is a story of fingerprints. Of small and large impressions left on individuals and communities. Allow us to present our palms, and trace our stories from line to line, fingertip to fingertip.

Youthline revels in the unique blend of bevels and valleys that make us different. While embracing this difference, we seek to give every young person five things in common. That, every young person knows where to get help; feels okay asking for help; is equipped to help a mate out; is involved in things that light their fire; and that young people are supported as agents for change, working alongside families and communities to make all this happen.

As young people bravely reach out for support, other young people are bravely there to be alongside them. And alongside them are the many supporters of Youthline, people and organisations that enable this to happen. We welcome you to be part of this story.

Knows Where to Get Help

Youthline is the most salient youth support organisation in New Zealand.

53% of young people have an unprompted awareness of Youthline

424,000 young people have a spontaneous awareness of Youthline

80% of young people know Youthline is a place to go to for support

640,000 young people have a prompted awareness of Youthline

Colmar-Brunton March 2014

Promoted in over 1100 classrooms and at 65 events

Seeking out opportunities to be known by every young person in New Zealand

Feels Okay Asking For Help, and Gets Good Help

What stops young people asking for help?

• Embarrassment• They consider their problems are not big enough to ask for help• They thought the problem would go away • They are worried that they may not be taken seriously• Cost

Colmar-Brunton March 2014

One hand I extend into myself, the other toward others.

Dejan Stojanovic

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Youthline aims not only to be there for young people but to be there in a way that minimises these barriers. Accessible means being relevant to young people as well as assessing when, how and where services are available.

Our client management system, YODA (Youthline Online Data Application) strengthens evaluation, moving from a customer satisfaction focus to outcome based evaluation. Data collection with integrity allows us to evaluate impact against international measures including recognised depression and anxiety scales and the Children and Youth Resiliency Measure (CYRM), developed by the International Resilience Project.

Providing Services that make a Difference

On average, over 76% of young people entering our counselling service report clinically relevant anxiety and/or depression symptoms. On exit, the service shows a 91% reduction of symptoms to levels that are equal to or lower than those reported by their peers.

David Anstiss, Youthline Youth Development Researcher

Mobile phone text counselling offers an opportunity to engage young people via a familiar and accessible medium. Interviews conducted with young people highlighted aspects of text counselling they perceived as valuable including privacy and autonomy, having control over the counselling process and maintaining anonymity. Participants appreciated the accessibility of text counselling and felt comfortable communicating through text.

Kerry Gibson and Claire Cartwright, Young people’s experiences of mobile phone text

counselling: Balancing connection and control. Psychology Department, University of Auckland.

Longtime Youthliner Ailsa Haxell also published her PhD this year about Youthline’s txt counselling service, Enactments of Change, Deakin University.

Is Equipped To Help A Mate Out

Youthline boasts a proud volunteering tradition, with clear development pathways that equip staff with the skills required to help others. This year Youthline volunteers contributed over 58, 000 hours across the country.

At the core of our work are young people, who make up 50% of the paid and volunteer staff of the organisation.

Through over 55 youth leadership programmes and 645 training sessions this year, young leaders became equipped to help those around them. 85% of the participants rated the programmes at over 80% satisfaction.

An important step in the development of our youth worker pathways training has been approval by NZQA of two of our training programmes, Personal Development and Group Dynamics. Youthline has also enhanced the delivery of the National Certificate of Youth Work (Level 4) through a series of online learning modules. This work strengthens professional practice of youth work and will contribute towards a common understanding about what constitutes better practice in youth work in Aotearoa.

Youthline Auckland Charitable Trust has been granted approval by NZQA under section 251 of the Education Act 1989 to provide the Groups Dynamics Training.

Kua whakahei i te whakamanatanga o Youthline Auckland Charitable Trust e Te Mana Tohu Matauranga o Aotearo i raro iho i te wahanga 251 o Te Tue Matauranga 1989 kia whakarato i Group Dynamics Training.

Through the support of the MSD Te Punanga Haumaru Youthline worked with Bluelight and Action Education bringing together over 70 Youth who developed an anti-bullying campaign called Be the change. One exciting development of Be the change is a content rich and youth-friendly Emotional First Aid Kit. This campaign was picked up as the slogan for National Youth Week 2014.

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Is Involved In Things That Light Their Fire

“A country where young people are vibrant and optimistic through being supported and encouraged to take up challenges”

Youth Development Strategy Aotearoa

There are 1065 young people enrolled in Youthline’s Youth Service. These young people work with Youth Development Workers who offer guidance and practical support, helping build potential through education, training or work-based learning and linking them to other Youthline services.

“Over the year we delivered several seminars to year 12s and 13s at St. Paul’s High School. One that stood out was a presentation followed by a Q and A about careers. It was so great to see all the students light up about their futures. We now follow up every week to see where they are at, and to help them plan their next steps.”

Dereq Ieru, Youth Development Worker

Alternative Education is one of the better targeted interventions and yet is grossly underfunded and undervalued. We have over 14 students engaged in schooling where mainstream secondary schools have failed. The Alternative Education team carries the kaupapa of Youthline in their work with young people who become central to the Youthline House community.

Young People Are Supported As Change Agents, Working With Families And Communities To Make All This Happen

Youthline works across a continuum; from those young people who are most vulnerable to the Youth Leaders who are leading complex and creative projects and championing change.

28 Youth Health Councils in high schools across Auckland undertook interesting and important projects in their communities this year, including anti-smoking and active lifestyle campaigns.

Members of Youthline Youth Advisory Groups provided important input and direction on many projects across the region this year.

“This year one of the projects that Counties Manukau District Health Board Youth Advisory Group worked on was the redesign of two adolescence rooms at the Multi Agents Centre in Manukau. The project came with its own challenges. This was a great experience but the young people were able to learn new skills, share their knowledge with each other and have fun doing it too.”

Trent Faliu, Youth Development Worker

Building strong communities is about providing engaging services and opportunities that young people need; it’s about being tuned in to their world in order to foster a culture of trust and facilitate their growth.

Integral to providing relevant services for young people are our partnerships with young people, community organisations, statutory services and government.

Youthline provides in partnership, a range of speciality early intervention services: 0800 Family Violence Information Line, Shine* Domestic Abuse Line, 0800 Family and Community Service Information line, 0800 Victims of Crime

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Information line, 0800 Canterbury Support Line in partnership with Lifeline, Shine and MSD Family and Community Services.

Youthline is a consortium partner of a Youth Health Hub in Waitakere comprising of HealthWEST, Odyssey House Trust, Te Puna Hauora, Waitemata DHB, West Fono.

We also partnered to develop the Common Ground information hub alongside The Mental Health Foundation, Skylight, Innovate Change and Curative.

Youthline collaborated to launch SPARX, an e-therapy tool developed by Auckland University and Youthline is pleased to provide phone support alongside Lifeline.

Youthline is proud to contribute to the Youth Development sector through our support of the national youth sector network Ara Taiohi. Youthline has actively supported the development of the Youth Work Pathway to Professionalism work group.

Restructure

Youthline’s new organisational structure aligns more closely with mission, vision and values allowing it to deepen its focus on building strong partnerships. Supported by a newly appointed General Manager each Centre Manager is responsible for engaging communities and increasing visibility.

Youth Workers staffing has increased across the business by 20% this financial year and growth on the North Shore has required additional meeting and counselling space.

Youthline’s Auckland Central facilities have had a makeover and house shared regional and national support services. Upgrading the physical space has seen our corporate partners volunteering on the ground with redecorating and the development of the garden area.

Our cafés continue to provide manaakitanga and opportunity for community enterprise and useful experiences for young people entering the workforce.

Our new cross organisation customer focused team, the Support Centre, has been developed to strengthen intake and follow up services and provide a coordinated approach to ensure consistency and quality in the level of customer service offered to Youthline clients and the data that provides important insights for our work.

Youthline Online

With 64% of young people turning to websites like Google first when they have questions about tough stuff, organisations like Youthline require a youth-friendly, content-rich and engaging online platform.

Thanks to the generous support of the Vodafone NZ Foundation through their World of Difference programme, we have spent the past year redeveloping our online space.

The new platform emphasises the importance of community, highlighting content, events, and programmes depending on your location in New Zealand. Each of our nine centres has a fully customisable sub-site, allowing for local personalisation.

Features of the new space include a redesigned website, with accessible information and refreshing content, a peer to peer social media platform and a custom content feed. Web chat and video counselling are also being developed.

Young people have steered the conception, development, and content of the space. Youthline will continue to innovate alongside young leaders to create an online experience for young people looking to connect with peers, leaders, and experts; a place where young people will be able to find information, get inspired, receive and give support and build a sense of community.

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YOUNG PEOPLE KNOWWHERE TO TURN FOR HELP

YOUNG PEOPLE FEEL OKAYASKING FOR HELP AND GET HELP WHEN NEEDED

YOUNG PEOPLE CAN HELPA FRIEND THROUGH HARD TIMES

58,000+

37,000+ 45,000+

98,000+256,000+

203,000+

6750+

200+YOUTH STAFFNZ

INDIVIDUAL YOUNG PEOPLEWORKED WITH

FACE TO FACE ANDMENTORING SESSIONS

YOUTHLINE PRESENTED TO

YOUTHLINE HELPLINE CALLS

SPECIALTYCALL CENTRE

CALLS TEXT MESSAGESMANAGED

VOLUNTEER HOURS CONTRIBUTED ACROSS

640,000+PROMPTED AWARENESSOF YOUTHLINE

424,000+UNPROMPTED AWARENESSOF YOUTHLINE

5 OVERALL AIMS

YOUNG PEOPLE ARE CHANGE AGENTS WORKING WITH FAMILIES AND COMMUNITIES TO MAKE ALL THIS HAPPEN

YOUNG PEOPLE CAN HELPA FRIEND THROUGH HARD TIMES

YOUNG PEOPLE ARE ENGAGED IN THINGS THAT LIGHT THEIR FIRE

65055+ TRAINING SESSIONSHELD

YOUTHDEVELOPMENT PROGRAMMES

40+

1,065

16+

YOUTH ADVISORYGROUP MEETINGS

YOUTHLINE’S YOUTH SERVICES

28 YOUTHHEALTH COUNCILSACROSS AUCKLAND

15,000+ONLINE CONNECTIONS

1,100+LEADERSHIP DEVELOPMENT SESSIONS

YOUNG PEOPLE ENROLLED IN

STUDENTS ENGAGEDIN ALTERNATIVE EDUCATION

5 OVERALL AIMS

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FINANCIALS

FY 2014 Source of Funds

FY 2014 Use of Funds

The audited financial statements of Youthline Auckland Charitable Trust are provided within this report. The following graphs give a picture of where our funds have been sourced and how they have been used to deliver impactful programmes and services over the last year.

Contracts 69%

Philanthropic Donors 8%

Youth Services 29%

Training Services 3%

Research 4%

Enterprise 7%

Alternative Education 3%Face to Face Counselling 5%

Information Services 1%Youth Helpline 12%

Stand Up AOD Programme 5%

Youth Development Programmes 21%

Youth Specialty Lines 8%

Youth Transition Services 2%

Partner-Sponsors 8%

Grants 5%

Community Enterprise 10%

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Through the generosity of our supporters, Youthline is able to work alongside the community in many areas of need. In addition to the financial support approximately 58,000 hours of voluntary time was contributed by individuals and groups during this financial year. We would like to thank you all for your commitment to investing in the future of young people and communities across Auckland and wider Aotearoa New Zealand.

ACKNOWLEDGEMENTS

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35 ACE Aotearoa

Auckland City Alternative Education Consortium

Baxter Healthcare

BlueSky Community Trust

BNZ Closed For Good

Buzz Channel

Cameron Family

Canon

Christine Taylor Foundation for Mental Health

Connect

DIA COGS Grants

DIA Youth Worker Training Fund

First Aid Suppliers

First Sovereign Trust Ltd

Frank, Judith & Burton Family

Grassroots Trust Ltd

Guardian Trust – The Benjamin and Jane Murray Trust

Guardian Trust – The Clyde Graham Charitable Trust

R Hannah & Co

Hubbards

Infinity Foundation

Inzide

Lions Club New Zealand

Lou and Iris Fisher Charitable Trust

Mt Wellington Foundation

Nestle

Ole Creative Marketing

Ozone Coffee

Passrite

Rotary International

Sargood Bequest

Sir John Logan Campbell Residuary Estate

Stephen and Charlotte Bell

Toyota

Trust Waikato

Wiri Licensing Trust

Z Energy – Good in the Hood

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For Programme Information

Auckland (09) 376 6645 Manukau (09) 252 0019 North Shore (09) 419 4397 Waitakere (09) 838 0499

Mailing Address

Youthline House 13 Maidstone Street, Ponsonby, Auckland, 1021

Email: info@youthline.co.nz

Youth Help

Helpline: 0800 376633 Free Text: 234 Email: talk@youthline.co.nz www.youthline.co.nz

Dunedin

Invercargill

Christchurch

Wellington

Palmerston North

Auckland, Manukau North Shore, Waitakere

Helpline: 0800 37 66 33 Free Text: 234 Office Tel: (09) 376 6645 Email: info@youthline.co.nz