2014 mayor's roundtable presentation
TRANSCRIPT
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Mayors Roundtable:
Citizen Satisfaction Survey Results
June 12, 2014
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Meeting FormatHosted by Community Affairs Commission (CAC)
Introduction
Citizen Survey Results Discussion
Wrap-up
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Agenda
Methodology
Major Findings
City Services
Neighborhood Integrity
Benchmarking
Policy Questions
Conclusions
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Methodology
Address-based-sample of 2,850
545 questionnaires were completed
183 telephone responses
171 Web responses
191 mail responses
Margin of error +/- 4.19%
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How can 545 responses be enough?
Sample Size Proportion Table
Population Representative
Sample
Margin of
Error
500 200 +/-5.4%
800 300 +/-4.5%
1,000 300 +/-4.7%100,000 500 +/-4.4%
100,000 800 +/-3.5%
48,566 545 +/-4.19%
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How can 545 responses be enough?
Goal was a 95 percent confidence level
This level of confidence requires a sample size large
enough that if the same survey were conducted 100
times with a random sample, only five of thesurveys would be expected to yield results outside
the margin of error.
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Responses by District
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Respondents by Age
18%
55%
27%
-10%
0%
10%
20%
30%
40%
50%
60%
18 to 45 46 to 70 71 or older
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Plan on Remaining in Bedford
91.8%
8.2%
0%
20%
40%
60%
80%
100%
Yes No
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Recommend Bedford as
Good Place to Live94.9%
5.1%
0%
20%
40%
60%
80%
100%
Yes No
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City Service Satisfaction Rankings
Range: 98.5% to 66.8%
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90+% Ranking of Excellent/Good
98.5%97.6%
97.1%
93.3%92.4%
91.7%
80%
100%
Fire Ambulance Library Trash Police Sewer
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Sewer Service
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80+% Ranking of Excellent/Good
89.3% 88.4%83.2% 81.9% 80.5%
0%
20%
40%
60%
80%
100%
Animal Ctl Recycling Storm Water Water Pressure Parks
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66.8+% Ranking of Excellent/Good
79.0% 77.0% 76.7% 75.0%
66.8%
0%
20%
40%
60%
80%
100%
Rec Programs Code Compliance Water Quality Rec Facilities Street Maint
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Water Quality
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80+% Ranking of Excellent/Good for
Control of.
90.2% 88.5% 86.7%83.2% 81.7%
0%
20%
40%
60%
80%
100%
Dead Animals Stray Animals DrainageProblems
Junk Vehicles Litter
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Junk Vehicles
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70+% Ranking of Excellent/Good for
Control of.
76.8% 74.9% 73.7%
0%
20%
40%
60%
80%
100%
Vehicles in Yards High Grass Deteriorated housing
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59.8+% Ranking of Excellent/Good for
Control of.
67.3% 66.1% 65.1%
59.8%
0%
20%
40%
60%
80%
100%
Potholes Lack/disrepair ofsidewalks
Junk/debris in Yards Fences in Disrepair
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Feeling Very Safe in Neighborhood
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Fences in Disrepair
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Overall, the citizen satisfaction survey
provided very positive results. Yet as
a city we want to strive to be great in
all the services we provide.
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Quality of Life
93.2%
85.8% 85.6%
89.5%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Park Satisfaction
80.5%
83.9% 83.1%
87.5%
76.0%
78.0%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Water Pressure Satisfaction
81.9%
86.1%
86.3%
88.3%
78.0%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Recreation Program Satisfaction
79.0%
76.9% 76.3%
81.9%
73.0%
74.0%
75.0%
76.0%
77.0%
78.0%
79.0%
80.0%
81.0%
82.0%
83.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Code Compliance Satisfaction
77.0%
74.4%
75.9%
78.5%
72.0%
73.0%
74.0%
75.0%
76.0%
77.0%
78.0%
79.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Street Maintenance Satisfaction
66.8%
61.6%62.2%
66.6%
59.0%
60.0%
61.0%
62.0%
63.0%
64.0%
65.0%
66.0%
67.0%
68.0%
Bedford Metroplex Tarrant County Metroplex Suburb
Excellent/Good
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Changes to Make Bedford a Better
Place to Live
Parks/Rec
Businesses
City services
Code comp/upkeep
City govt/comm
Housing/schools
Roads
Police
0% 2% 4% 6% 8% 10% 12% 14% 16%
Taxes/use of funds/debt
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Investing city resources to develop
new businesses
Support, 93.7%
Oppose, 6.2%
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Banning texting while driving
Support, 92.5%
Oppose, 7.5%
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Investing city resources to revitalize
existing commercial areas
Support, 91.9%
Oppose, 8.2%
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Banning smoking in restaurants
Support, 87.1%
Oppose, 13.0%
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Investing city resources to bury utility
wires on major streets
Support, 86.9%
Oppose, 13.1%
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Banning smoking in parks
Support, 72.1%
Oppose, 27.9%
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Investing city resources to pursue mass
transit options
Support, 67.7%
Oppose, 32.3%
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Conclusions/What Next?
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Conclusions/What Next?
Overall very good results but identified
opportunities for improvement
Staff will be incorporating survey data into
performance measures
Council/staff will use data to guide
Budget decisions
Service delivery
Policy formulation