20141209 alfresco user_day_benelux_customer_case_bric
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Alfresco User Day Benelux – Antwerp Dec 9th, 2014
Case Study BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing CouncilsFilip LannoyeManager Service Management at BRIC
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Public Service Provider for the Brussels Capital Region:
• Telco services through IRISnet• Development of specific applications• Hosting in own Regional Data Center• UrbIS®© solutions• Urbizone free Wi-Fi• Multimedia Plan for schools• (upcoming) CCTV platform• (upcoming) Smart.brussels
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Original demand
• Municipalities want to track all decisions of their different councils
• Underneath: • Simplify administration• Keep records of all inputs and outputs• Digitalize councils• Reduce costs• Gain efficiency
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Sample workflow (municipality, FR)
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BRIC’s answer: BOS• Generic case management platform• Modular workflow• XML configuration of each customer instance
• Developed, maintained, hosted andsupported by BRIC
• BOS Municipality xyz• BOS Welfare office xyz• BOS Chancellery• BOS Police zone xyz• BOS “light” executive board xyz
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in images
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Workflow: managing absence
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Workflow: managing absence
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Technical view
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Topology
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BOSaaS : BRIC does it all (1/3)
• Core Development:• In partnership with RealDolmen• New releases• Migration v1 > v2• Derived products• Interfaces with other platforms
• Deployment of customer instances:• Presales• Analysis• Configuration• On-site Support during and after deployment
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BOSaaS : BRIC does it all (2/3)
• Hosting:• In our own datacenter• Redundancy and fail-over of the lower technical
layers• Backup on remote site
• Support chain:• 1st line support 8-18h on weekdays• 2nd line functional support• 3rd line applicative and system support• Technical and business monitoring of all
instances (uptime / performance)• Training
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BOSaaS : BRIC does it all (3/3)
• Governance:• User Community:
• Key users• User clubs: what’s new, SLA, possible improvements, roadmap• Participation in UAT
• Steering Commitee• Service Level Management
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Key figures (Nov. 2014)
• 3 front-end servers• 18 instances x 3 environments
PRD/STA/TST = 54 back-end servers• (to be) Cluster PostgreSQL• 3,300 daily users• 5,000 councils held since 08/2011• ±200,000 cases ; +500 / day• > 860,000 documents
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Driving the change
• Direct impact from dematerialization:• Change in working habits and methods• Change of roles
• Two-way driver:• Tool has impact on local organization• Local Organization seize the opportunity to
revamp their own internal structure!• On-site support during roll-out and service
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Further integration of platformsMunicipality Council
Construction & Environmental Permits
Citizen /Company
Welfare Office Welfare Council
Online publications
Regional authority
Council advice OnlineRequest
Exchanges between authorities
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Take aways• Light, modern, easy to use application• Highly standardized:
• Easy deployment• Easy maintenance• Easy creation of derived versions
• Self-selling• Internally: industrializing of deployment• Requests for integration with other platforms
and DMS• Customer accompaniement
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References & Contact info• http://bric.brussels• Extended version of this presentation at Alfresco
Summit London 2014:• http://summit.alfresco.com/london/sessions
/bric-alfresco-core-driving-change-local-administrations-dematerializing-councils
• http://www.slideshare.net/flannoye/summit2014-customer-casecirbcibgbric
•https://www.linkedin.com/in/filiplannoye
• Filip Lannoye
• @filiplannoye