2015 government operations agency employee engagement survey report

8/20/2019 2015 Government Operations Agency Employee Engagement Survey Report

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GOVERNMENT OPERATIONS

AGENCY

CalHR

STATE OF CALIFORNIA2015 EMPLOYEE SURVEY


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FINAL DRAFT REPORT

JD FRANZ RESEARCH, INC.Public Opinin an! Ma"#$%in& R$'$a"c(

Questions. Answers. Results.

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CONTENTS

EXECUTIVE SUMMARY............................................................................... i

I. INTRODUCTION............................................................................... 1

II. RESEARCH METHODS..................................................................... 3

III. FINDINGS........................................................................................ 9

IV. CONCLUSIONS AND RECOMMENDATIONS.....................................25

APPENDIX A SURVEY INSTRUMENT

APPENDIX ! OUTREACH LETTERS, INVITATION, COVER LETTER, ANDREMINDERS

APPENDIX C DETAILED DATA TA!ULATIONS

APPENDIX D "ORDS THAT DESCRI!E EMPLOYEES# JO!S

APPENDIX E GROUPINGS OF "ORDS THAT DESCRI!E EMPLOYEES# JO!S

GOVERNMENT OPERATIONS AGENCY AND C ALHR: 2015 EMPLOYEE SURVEY


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E9ECUTIVE SUMMARY

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15/96

III FIN8INGS

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LEVELS OF AGREEMENT *ITH STATEMENTS

A>OUT EMPLOYEE ENGAGEMENT

Fi&u"$ 1

3.5>

3.2>

2.>

3.B

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2.

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O0&/6+i/7 T0 D%%80 "i/$i+ P0'i/ i0+ I H08,

I R%)%i% T&(i+i+- I N%%, T0 D0 M7 J0 "%88

I R%)%i% I+0&(/i0+ I N%%, T0 D0 M7 J0 "%88

I H(% C0+*,%+)% I+ M7 S6%&i'0&

P%08% A&% A))06+/(8% F0& R%'68/'

I R%)%i% R%)0-+i/i0+ F0& D0i+- G00, "0&=

1.>> 2.>> 3.>> B.>>

M$an'S0%$(/

A-&%%

S0%$(/Di'(-&%%

S/&0+-87Di'(-&%%

S/&0+-87A-&%%

I !%8i%% M7 "0&= M(=%' A Di@%&%+)%I+ T$% Li%' O C(8i0&+i(+'



17/96

*"!' T(a% 8$'c"ib$ 7b'

A88 0 /$% 0&' %807%%' -(% $%+ /$%7 %&% ('=%, P8%('% 6'% /$%

'()% %80 /0 8i'/ 6 /0 %("$$ ;"!' /$(/ 706 %%8 %'/ %')&i% 706& ?0

(&% 8i'/% i+ A%+i D. T$% /0 1 i+ii6(8 0&' /$(/ %807%%' 0@%&%

(&% &%'%+/% i+ Tabl$ 1 I+)86% $%&% (&% (88 0&' i/$ 5> 0& 0&%

%+/i0+', i/$ /$% %&)%+/(-%' &%%)/i+- /$% +6%&' 0 &%'0+%+/'

%+/i0+i+- %()$ 0&. A06/ $(8 0 /$%'% 0&' (&% 0'i/i% i+ +(/6&% 0&

/0+% /$% '%)0+ 8(&-%'/ -&06 0 &%'0+'%' 0)6' 0+ /$% %(+i+- 0&

'/&%''68 +(/6&% 0 /$% ?0.

Tabl$ 1

TOP *OR8S THAT >EST 8ESCRI>E EMPLOYEES@ 7O>S

F"$u$nc+ P$"c$n%

C$(88%+-i+- 31> 13.3I0&/(+/ 21 9.3S/&%''68 19 .BR%(&i+- 19B .3I+/%&%'/i+- 15 .1!6'7 13B 5.

D%(+i+- 91 3.9U+%&(i 3 3.F&6'/&(/i+- 5 3.2F6+ 9 3.>F68*88i+- 2 2.S(/i'7i+- 2 2.U+(&%)i(/% > 2.N%)%''(&7 59 2.5A+(87/i)(8 5 2.BS(%/7 5 2.B



18/96

Tabl$ 2 %i)/' /$% 1 8(&-%'/ -&06i+-' 0 0&' /$(/ %&% %%80% ('

%')&i% i+ /$% &%)%i+- '%)/i0+ 0 /$% &%0&/. A88 0 /$% -&06i+-' (&%

&%'%+/% i+ A%+i E -&06i+-' i+ /$i' /(8% &%&%'%+/ (88 )(/%-0&i%' 0

0&' )0+/(i+i+- 1>> &%'0+'%' 0& 0&%. T$%%' i+ /$%'% -&06i+-' (&%

(8'0 &%0i+(+/87 0'i/i%, i/$ +%-(/i% (+ '/&%''4&%8(/% )(/%-0&i%'

%i+- &0i+%+/ 6/ '0%$(/ 8%'' &%(8%+/.

Tabl$ 2

TOP GROUPINGS OF *OR8S THAT >EST 8ESCRI>EEMPLOYEES@ 7O>S

F"$u$nc+ P$"c$n%Di)68/A&606'H(&Ti&i+-D%(+i+-T06-$I+/%+'%S/&%+606'Si+= O& SiC$(88%+-i+-R06-$H(&"0&=Ti% C0+'6i+-L0+-

53 23.>

Vi/(8Si-+i*)(+/I0&/(+/E''%+/i(8C&i/i)(8C&6)i(8N%%% N%)%''(&7R%6i&%I+/%-&(8I%&(/i%

32 1.B

R%(&i+-S(/i'7i+-S(/i'()/i0+G&(/i7i+-F68*88i+-E0%&i+-M0/i(/i0+(8A&%)i(/%I+'i&i+-

33 15.5

I+/%&%'/i+-S/i68(/i+-F(')i+(/i+-E+8i-$/%+i+-I+/&i-6i+-E)i/i+-E+-(-i+-I+0&(/i%E+/%&/(i+i+-

25 11.>

S/&%''S/&%''68P&%''6&%T%+'i0+D%(8i+%' 2B 1>.5 T%i06'M0+0/0+06'R%%/i/i%R06/i+%S80 S/(-+(+/N0/

C$(88%+-i+-P&%i)/(8%U+i+'i&i+-!0&i+-I+'iiD688M6+(+%U+%)i/i+-

222 9.5

A))06+/(i8i/7S/%(7R%'0+'i8%C0%/%+)%R%8i(8%C0+'i'/%+/D%%+(8%C0i/%+/D%i)(/%D%8i%&i+-P&06)/i%E@%)/i%H(&4"0&=i+-R%'0+'ii8i/7E)i%+/D%/%&i+%

221 9.5

!6'7F('/4P()%H%)/i)N0+4S/0F('/ 2> .A+(87'i'A+(87'/T%'/%&A''%''%+/S/67A+(87/i)(8A+(87<% I+%'/i-(/%R%'%(&)$O'%&(/i0+I+/%&&%/(/i0+A6i/R%i%I+'%)/i0+F0&%+'i)I+%'/i-(/i%

1 .2

O%&$%8%O%&0&=%C&(


19/96

TOP GROUPINGS OF *OR8S THAT >EST 8ESCRI>EEMPLOYEES@ 7O>S

F"$u$nc+ P$"c$n%

E)%88%+/H(7G&%(/A%'0%L0% M7 J0F(+/('/i)V%&7 G00A(


20/96

R$'pn!$n% C(a"ac%$"i'%ic'

Fi&u"$' 2 /$&06-$ 5 0&/&(7 /$% )$(&()/%&i'/i)' 0 &%'0+i+- %807%%'.

A' i886'/&(/% i+ Fi&u"$ 2, /$% 8(&-%'/ -&06 0 %807%%' $(' 0&=% 0& /$%

S/(/% 0 C(8i0&+i( 0& %/%%+ 11 (+ 2> 7%(&'. E807%%' i/$ /%+6&%' 0

11 0& 0&% 7%(&' /0/(8 /$% (?0&i/7 :5 %&)%+/;.

LENGTH OF TENURE *ITH THE STATE

Fi&u"$ 2

B.3

13.9

25.1

32.3

2>.>

B.5

L%'' T$(+ 1 Y%(&

1 /0 B Y%(&'

5 /0 1> Y%(&'

11 /0 2> Y%(&'

21 /0 3> Y%(&'

O%& 3> Y%(&'

>.> 2>.> B>.> >.> >.> 1>>.>

P$"c$n%



21/96

Fi&u"$ B i+i)(/%' /$(/ 7 (& /$% (?0&i/7 0 &%'0+i+- %807%%' (&%

%%&' 0 /$% &(+= (+ *8%. E%)6/i%, (+(-%&i(8, (+ '6%&i'0&7

%807%%' /0/(8 (06/ ( 6(&/%& 0 &%'0+%+/' :23 %&)%+/;.

EMPLOYMENT CLASSIFICATION

Fi&u"$ B

E%)6/i%

1.9

M(+(-%&i(8

.B

S6%&i'0&7

12.

R(+= (+, Fi8%

.1



22/96

Fi&u"$ '$0' /$(/ /$% 8(&-%'/ -&06 0 %807%%' i' %/%%+ /$% (-%' 0

B (+ 55. T$0'% (-% B (+ 08%& &%&%'%+/ /$% (?0&i/7 :5 %&)%+/;. O

+0/% $%&% i' /$% ()/ /$(/ /$% i'/&i6/i0+' 0 8%+-/$ 0 /%+6&% :Fi-6&% 2; (+

(-% (&% i&/6(887 i%+/i)(8.

AGE

Fi&u"$

1.1

15.5

25.>

35.1

2>.5

2.9

U+,%& 2 Y%(&' O8,

2 /0 35 Y%(&' O8,

3 /0 B5 Y%(&' O8,

B /0 55 Y%(&' O8,

5 /0 5 Y%(&' O8,

O%& 5 Y%(&' O8,

>.> 2>.> B>.> >.> >.> 1>>.>

P$"c$n%



23/96

Fi&u"$ 5 %0+'/&(/%' /$(/ /$% -&06 0 &%'0+i+- %807%%' i' (80'/

%%+87 ii% %/%%+ %+ (+ 0%+, i/$ ( '8i-$/ %-% 0& 0%+. T$i'

i'/&i6/i0+ i' -%+%&(887 &%%)/i% 0 /$% 068(/i0+ (' ( $08%. L%'' /$(+

0+% %&)%+/ :'i %08%; i%+/i*% /$%'%8%' (' /&(+'-%+%&.

GEN8ER

Fi&u"$ 5

M(8%

B.>

F%(8%

51.

T&(+'-%+,%&

>.3



24/96

Anal+'i' 4 8i$"$nc$'

Tabl$' B /$&06-$ - i'8(7 /$% &%'68/' 0 (+(875;

(&% $i-$8i-$/% i+ 7%880. F0& %()$ 0 /$%'% 6%'/i0+', /$% $i-$%'/ ')0&%' (&%

'$(% i+ -&%%+ (+ /$% 80%'/ ')0&%' (&% '$(% i+ &%.

F0& 6&0'%' 0 /$i' i')6''i0+, % $(% (''6% /$(/ i@%&%+)%' 0 0&%

/$(+ $(8 ( ')(8% 0i+/ :0& -&%(/%& /$(+ >.5>; (&% +0/(8%, $i8% i@%&%+)%' 0

8%'' /$(+ /$(/ (&% +0/ (&/i)68(&87 )0+'%6%+/i(8. U'i+- /$i' -6i%8i+%, (+

()&0'' (88 0 /$% (+(87'%', i@%&%+)%' (0+- '6-&06' /%+ +0/ /0 % (88

/$(/ '6'/(+/i(8, '6--%'/i+- 0&% 6+i0&i/7 /$(+ i@%&%+/i(/i0+ (0+-

%807%%'. T$%&% (&%, $0%%&, (&%(' i+ $i)$ /$% i@%&%+)%' (&%

+0/%0&/$7 (+ (7 /$%&%0&% %&i/ 6&/$%& )0+'i%&(/i0+.

Le&'"# o! Employme&"

A' '$0+ i+ Tabl$ B, /$% 0+87 i/% /$(/ 0%' +0/ %$ii/ ( '/(/i'/i)(887

'i-+i*)(+/ i@%&%+)% (0+- %807%%' ('% 0+ 8%+-/$ 0 /%+6&% i/$ /$%

S/(/% i', I =+0 $(/ i' %%)/% 0 % 0+ /$% ?0. A)&0'' (88 0 /$% i/%'

$%&% /$% i@%&%+)%' (&% '/(/i'/i)(887 'i-+i*)(+/, /$% $i-$%'/ &(/i+-' (&%

06+ (0+- /$0'% i/$ /%+6&%' 0 8%'' /$(+ ( 7%(& /$% 80%'/ &(/i+-' (&7

&0 i/% /0 i/%.

Di@%&%+)%' (0+- /%+6&% '6-&06' (&% 0& /$% 0'/ (&/ &%8(/i%87 i+0&

0+87 /$&%% 0 /$% /%+ i/%' %i%+)% '/(/i'/i)(887 'i-+i*)(+/ i@%&%+)%' 0 .5>

0& 0&%. T$%'% (&% I %%8 (86% (' (+ %807%%:.1;, I $(% )0+*%+)%

i+ 7 '6%&i'0& :.2;, (+ I &%)%i% &%)0-+i/i0+ 0& 0i+- -00 0&=

:.1;. O+ /$% *&'/ 0 /$%'% i/%', /$% 80%'/ &(/i+- (' ())0&% 7 %08%

i/$ *% /0 /%+ 7%(&' 0 '%&i)% 0+ /$% 8('/ /0 i/ (' -i%+ 7 /$0'% i/$ 11

/0 2> 7%(&' 0 '%&i)%.



25/96

Tabl$ B

RATINGS OF ENGAGEMENT ITEMS >Y LENGTH OFEMPLOYMENT

L$''T(an

1 Y$a"

1 %

Y$a"'

5 D10

Y$a"'

11 D20

Y$a"'

21 DB0

Y$a"'

O?$"B0

Y$a"'

I %8i%% 7 0&= (=%' ( i@%&%+)%i+ /$% 8i%' 0 C(8i0&+i(+'.

3.1 3.5> 3.B2 3.53 3.55 3.B

M7 )040&=%&' )(&% (06/ % (' (%&'0+.

3.B3 3.23 3.1 3.1 3.2> 3.35

I %%8 (86% (' (+ %807%%. 3.3B 2.9> 2.3 2.3 2. 3.>1I =+0 $(/ i' %%)/% 0 % 0+ /$%

?0.3.5 3.B2 3.B9 3.B 3.5B 3.52

I $(% /$% 00&/6+i/7 /0 %%80i/$i+ /$% 0'i/i0+ I $08. 3.2 2.9 2.> 2.3 2.92 3.12

I &%)%i% /$% /&(i+i+- I +%% /0 0 7 ?0 %88.

3.13 2.5 2. 2. 2.3 3.>

I &%)%i% /$% i+0&(/i0+ I +%% /0 07 ?0 %88.

3.2B 2.9> 2.9> 2.B 2.9 3.>2

I $(% )0+*%+)% i+ 7 '6%&i'0&. 3.5 3.15 2.9 2.9 3.> 3.23P%08% $%&% I 0&= (&% ())06+/(8%0& &%'68/'.

3.> 2.B 2.3 2.5 2. 2.9B

I &%)%i% &%)0-+i/i0+ 0& 0i+- -000&=.

3.2B 2. 2.> 2.53 2.> 2.B



26/96

Employme&" Cl$%,$"%o&

Tabl$ i886'/&(/%' /$(/ i+ /%&' 0 %807%+/ )8(''i*)(/i0+, $(8 0 /$%

i/%' %i%+)% '/(/i'/i)(887 'i-+i*)(+/ i@%&%+)%'. T$&06-$06/ /$%'% i/%',

/$% $i-$%'/ &(/i+-' )0% &0 %807%%' (/ /$% %%)6/i% 8%%8 (+ /$%

80%'/ &(/i+-' %%&-% &0 %807%%' (0+- /$% &(+= (+ *8%. O+87 0+% 0

/$%'% i@%&%+)%' i' +0/(8% 0& i/' (-+i/6%, $0%%& I $(% )0+*%+)%

i+ 7 '6%&i'0& :.5;.

Tabl$

RATINGS OF ENGAGEMENT ITEMS >Y EMPLOYMENTCLASSIFICATION

E5 3.>2P%08% $%&% I 0&= (&% ())06+/(8% 0&&%'68/'.

3.1 2.5 2.> 2.

I &%)%i% &%)0-+i/i0+ 0& 0i+- -000&=.

2.9 2.> 2.5 2.3



27/96

A'e

A' Tabl$ 5 i+i)(/%', (88 6/ 0+% 0 /$% i/%' %$ii/ '/(/i'/i)(887 'i-+i*)(+/

i@%&%+)%' &%8(/i% /0 (-%. O /$%'%, 'i $(% i@%&%+)%' 0 ( (-+i/6% %

/%&% +0/(8% :-&%(/%& /$(+ >.5>;, (+ 0+% $(' ( i@%&%+)% /$(/ %

068 )(88 '6'/(+/i(8 :1.>1;. T$%'% i/%' (+ /$%i& i@%&%+)%' (&% ('

0880'

• I %%8 (86% (' (+ %807%% :.>;

• I $(% /$% 00&/6+i/7 /0 %%80 i/$i+ /$% 0'i/i0+ I $08 :.5;

• I &%)%i% /$% /&(i+i+- I +%% /0 0 7 ?0 %88 :.5;

• I &%)%i% /$% i+0&(/i0+ I +%% /0 0 7 ?0 %88 :.52;

• I $(% )0+*%+)% i+ 7 '6%&i'0& :.59;

• P%08% $%&% I 0&= (&% ())06+/(8% 0& &%'68/' :.3;

• I &%)%i% &%)0-+i/i0+ 0& 0i+- -00 0&= :1.>1;

I+ (88 0 /$%'% )('%', /$% $i-$%'/ ')0&%' )0% &0 /$% 706+-%'/ %807%%'

:/$0'% 6+%& 2 7%(&' 08; (+ /$% 80%'/ ')0&%' (&% 06+ (0+- /$%

i8%4(-% :/$0'% (-% B /0 55;.



28/96

Tabl$ 5

RATINGS OF ENGAGEMENT ITEMS >Y AGE

Un!$"2. Y$a"'

Ol!

2. DB5 Y$a"'

Ol!

B. D5 Y$a"'

Ol!

. D55 Y$a"'

Ol!

5. D.5 Y$a"'

Ol!

O?$".5 Y$a"'

Ol!

I %8i%% 7 0&= (=%' (i@%&%+)% i+ /$% 8i%' 0C(8i0&+i(+'.

3.B 3.39 3.51 3.B 3.2 3.2

M7 )040&=%&' )(&% (06/ % (' (%&'0+.

3.5> 3.2 3.21 3.11 3.25 3.3

I %%8 (86% (' (+ %807%%. 3.3 2.> 2.9 2. 2.9B 3.>9

I =+0 $(/ i' %%)/% 0 % 0+/$% ?0.

3.5B 3.BB 3.B9 3.B 3.51 3.2

I $(% /$% 00&/6+i/7 /0 %%80i/$i+ /$% 0'i/i0+ I $08. 3.3 3.>3 2.92 2.> 2.91 2.B

I &%)%i% /$% /&(i+i+- I +%% /0 07 ?0 %88.

3.3 2.9B 2.91 2.1 2. 2.9

I &%)%i% /$% i+0&(/i0+ I +%% /00 7 ?0 %88.

3.35 2.99 2.9> 2.3 2.9> 3.12

I $(% )0+*%+)% i+ 7 '6%&i'0&. 3.5B 3.19 3.> 2.95 3.11 3.>3P%08% $%&% I 0&= (&%())06+/(8% 0& &%'68/'.

3.3 2.2 2.9 2.5 2.91 3.>B

I &%)%i% &%)0-+i/i0+ 0& 0i+- -000&=.

3.52 2.9 2. 2.51 2.9 2.91



29/96

Ge&(er

A' %i)/% i+ Tabl$ ., 0+87 0+% 0 /$% i/%' %$ii/' ( '/(/i'/i)(887

'i-+i*)(+/ i@%&%+)% 7 -%+%&. 1 I+ /$i' 0+% )('%, %+ (&% 0&% 0'i/i%

/$(+ 0%+, 6/ /$% i@%&%+)% i' 6i/% i+0&.

Tabl$ .

RATINGS OF ENGAGEMENT ITEMS >Y GEN8ER

Mal$ F$/al$

I %8i%% 7 0&= (=%' ( i@%&%+)% i+ /$% 8i%' 0C(8i0&+i(+'.

3.5B 3.B

M7 )040&=%&' )(&% (06/ % (' ( %&'0+. 3.23 3.1

I %%8 (86% (' (+ %807%%. 2.3 2.I =+0 $(/ i' %%)/% 0 % 0+ /$% ?0. 3.5> 3.BI $(% /$% 00&/6+i/7 /0 %%80 i/$i+ /$% 0'i/i0+ I $08. 3.>2 2.9I &%)%i% /$% /&(i+i+- I +%% /0 0 7 ?0 %88. 2.91 2.5I &%)%i% /$% i+0&(/i0+ I +%% /0 0 7 ?0 %88. 2.91 2.9I $(% )0+*%+)% i+ 7 '6%&i'0&. 3.> 3.>2P%08% $%&% I 0&= (&% ())06+/(8% 0& &%'68/'. 2.> 2.I &%)%i% &%)0-+i/i0+ 0& 0i+- -00 0&=. 2. 2.B

1 T$i' /(8% (+ /$% &%8(/% i')6''i0+ %)86% /$0'% $0 i%+/i*% (' /&(+'-%+%&.!%)(6'% /$%&% (&% 0+87 'i 0 /$% :8%'' /$(+ 0+% %&)%+/ 0 /$% /0/(8;, /$% '/(/i'/i)(8(+(87'i' 068 % i'/0&/% 7 /$% '6'/(+/i(8 i@%&%+/i(8' i+ '6-&06 'i


30/96

S+r-ey Me"#o(

Tabl$ - '$0' /$(/ *% 0 /$% /%+ i/%' %i%+)% '/(/i'/i)(887 'i-+i*)(+/

i@%&%+)%' 7 '6&%7 /7%. N0+% 0 /$%'% i@%&%+)%' (&% 0 +0/(8%

(-+i/6%, $0%%&, (+ /$%i& i&%)/i0+(8i/7 (&i%'. I+ /$&%% )('%' 0+8i+%'6&%7 &%'0+%+/' (&% 0&% 0'i/i%, $i8% i+ /0 )('%' (i8 '6&%7

&%'0+%+/' (&% 0&% (&i+-.

Tabl$ -

RATINGS OF ENGAGEMENT ITEMS >Y SURVEY METHO8

Onlin$ Mail

I %8i%% 7 0&= (=%' ( i@%&%+)% i+ /$% 8i%' 0C(8i0&+i(+'.

3.51 3.3B

M7 )040&=%&' )(&% (06/ % (' ( %&'0+. 3.2> 3.1I %%8 (86% (' (+ %807%%. 2.1 2.>I =+0 $(/ i' %%)/% 0 % 0+ /$% ?0. 3.B 3.1I $(% /$% 00&/6+i/7 /0 %%80 i/$i+ /$% 0'i/i0+ I $08. 2.9 2.99I &%)%i% /$% /&(i+i+- I +%% /0 0 7 ?0 %88. 2. 3.>I &%)%i% /$% i+0&(/i0+ I +%% /0 0 7 ?0 %88. 2.9> 2.9I $(% )0+*%+)% i+ 7 '6%&i'0&. 3.> 2.91P%08% $%&% I 0&= (&% ())06+/(8% 0& &%'68/'. 2. 2.9>I &%)%i% &%)0-+i/i0+ 0& 0i+- -00 0&=. 2. 2.31



31/96

IV CONCLUSIONS AN8RECOMMEN8ATIONS

A"$ E/pl+$$' 4 %($ S%a%$ 4 Cali4"nia En&a&$!F&0 /$% &%'68/' 0 /$i' &%'%(&)$, i/ 068 (%(& /$(/ %807%%' 0 /$% S/(/%

0 C(8i0&+i( (&% 0%&(/%87 %+-(-% &%8(/i% /0 /$%i& ?0'. M0'/ 0 /$%

%+-(-%%+/ i/% &(/i+-' )86'/%& (&06+ /$% 8%%8 0 '0%$(/ (-&%%,

$i)$ )068 &%('0+(87 % /&(+'8(/% i+/0 '0%$(/ %+-(-%. "0&' 6'%

/0 %')&i% ?0' /%+ /0 % 0&% 0'i/i% /$(+ +%-(/i%, (8/$06-$ /$%'%

'%+/i%+/' (&% )06+/%&(8(+)% /0 '0% %-&%% 7 ( (i&87 &06'/ '%/ 0

+%-(/i%'. I+ '$0&/, $i8% (88 i' )8%(&87 +0/ 80'/, (' '0% i-$/ $(% %(&%,

/$%&% i' )%&/(i+87 &00 0& i&0%%+/.

H; Cul! T(i' R$'$a"c( In4"/ Ci?il S$"?ic$ I/p"?$/$n%

I 0+% /$i+=' 0 '6&%7 &%'%(&)$ (' $(i+- (86% 0& i%+/i7i+- '/&%+-/$' ('

%88 (' 0& 0i+/i+- /0 %(=+%''%', /$%+ i/ '%%' (&0&i(/% *&'/ /0

)0+'i%& /$% 0'i/i%' /$i' '/67 $(' 6+)0%&%. Vi%i+- /$% (-&%%%+/

')(8% 0+)% 0&% i+ /%&' 0 $(840i+/ i+)&%%+/', % )(+ '%% /$(/ i+ /0

(&%(', S/(/% %807%%' (&% 6i/% '/&0+-87 %+-(-%, ((&i+- (-&%%%+/

')0&%' /$(/ (&% (80'/ %()/87 i(7 %/%%+ '0%$(/ (+ '/&0+-87

(-&%% I %8i%% 7 0&= (=%' ( i@%&%+)% i+ /$% 8i%' 0 C(8i0&+i(+' (+

I =+0 $(/ i' %%)/% 0 % 0+ /$% ?0. T$%'% /0 )&i/%&i( )068

/$%&%0&% % i%% (' ( 06+(/i0+ 60+ $i)$ /0 6i8 )ii8 '%&i)%

i&0%%+/'.

O+ /$% 00'i/% %+ 0 /$% '%)/&6, /0 (&%(' '%% (&/i)68(&87 %(=,

(8/$06-$ +0/ (' %(= (' /$% 0'i/i%' (&% '/&0+- P%08% $%&% I 0&= (&%

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32/96

/$% -&%(/%'/ )$(88%+-%' i%+/i*% i+ /$i' '6&%7, /$%'% 068 % /$% 0'/

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33/96

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34/96

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35/96

APPEN8I9 ASurvey Instrument


36/96

STATE OF CALIFORNIA

2015 EMPLOYEE SURVEY

Yu" Opinin', Pl$a'$

1. F0& %()$ 0 /$% '/(/%%+/' %80, 8%('% )$%)= /$% 0 /0 i+i)(/% 706&8%%8 0 (-&%%%+/.

STRONGLY

AGREE

SOME*HAT AGREE

SOME*HAT

8ISAGREE

STRONGLY

8ISAGREE

I %8i%% 7 0&= (=%' (i@%&%+)% i+ /$% 8i%' 0C(8i0&+i(+'.

B 3 2 1

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In Yu" O;n *"!'

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Pl$a'$ G T T($ O%($" Si!$


37/96

A Li%%l$ Abu% Yu, Pl$a'$

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1 M(8%

2 F%(8%

3 T&(+'-%+%&

THAN YOU VERY MUCH FOR TAING THE TIMETO COMPLETE THIS SURVEY

Appe&(%6 A: S+r-ey I&"r+me&" 2


38/96

APPEN8I9 >Outreach Letters, Invitation, Cover Letter, and Reminders


39/96

Name of Union

Address

City, CA ZIP

Attention: Name

May 26, 2015

The Goernment !"erations A#en$y and Ca%&' are %a(n$hin# the state)s first*eer #oernment*+ide

em"%oyee en#a#ement s(rey as "art of a roader effort to im"roe the state)s $ii% seri$e system-

The s(rey +i%% e sent in ear%y .(ne to a statisti$a%%y random sam"%e of 5,000 state ran/*and*fi%e

em"%oyees, s("erisors, mana#ers and ee$(ties- The s(rey +i%% in$%(de 10 $%osed*end (estions

re%ated to em"%oyee en#a#ement, as +e%% as one o"en*ended (estion that offers res"ondents theo""ort(nity to ans+er in their o+n +ords- In addition, the s(rey +i%% in$%(de fo(r demo#ra"hi$ (estionsre%ated to the res"ondent)s %en#th of seri$e, em"%oyment $%assifi$ation, a#e and #ender-

tate em"%oyees +i%% e a%%o+ed to res"ond to the s(rey d(rin# +or/ ho(rs- 3m"%oyees in$%(ded in the

sam"%e +ho do not hae ready a$$ess to a $om"(ter +i%% e mai%ed +ritten (estionnaires and ret(rn

ene%o"es-

To ens(re the anonymity of res"ondents) ans+ers, the Goernment !"erations A#en$y has retained .4

ran 'esear$h In$-, an inde"endent resear$h firm, to +or/ +ith the state on this s(rey- The mai%ed

(estionnaires +i%% not e mar/ed or tra$/ed in any +ay, and the on%ine s(rey %in/ +i%% e #enera% rather

than indiid(a%- Com"%eted res"onses +i%% e s(mitted dire$t%y to .4 ran 'esear$h, +hi$h +i%%

a##re#ate the res(%ts and for+ard the findin#s to the Goernment !"erations A#en$y- This a""roa$h +i%%

ens(re that res"ondents) identities are not on%y "rote$ted, (t tr(%y (n/no+n-

The firm he%"ed dee%o" the (estionnaire and, +ith the he%" of Ca%&', he%d t+o fo$(s #ro("s to refine

and $%arify the (estions-

The Goernment !"erations A#en$y and Ca%&' +i%% (se the findin#s to inform the efforts of the Cii%

eri$e Im"roement "ro7e$t- 8y ana%yin# the s(rey res(%ts, the A#en$y and Ca%&' $an #et a etter idea of +here im"roement is most needed and to set a ase%ine to he%" determine +here im"roement

efforts are ma/in# a differen$e- This is the first of +hat the a#en$y ho"es +i%% e$ome more re#(%ar

s(reys and the A#en$y and Ca%&' +i%% (se this e"erien$e to refine and im"roe f(t(re efforts-

Than/ yo( for "artnerin# +ith (s as +e moe for+ard +ith Cii% eri$e Im"roement- P%ease do not

hesitate to $a%% me at 916; 651*06< or emai% at st(art-dro+n=#oo"s-$a-#o if yo( hae (estions-

in$ere%y,

t(art 4ro+n

4e"(ty e$retary, Innoation and A$$o(ntai%ity

Goernment !"erations A#en$y

Appe&(%6 7: O+"re$,# Le""er8 I&-%"$"%o&8 Co-er Le""er8 $&( Rem%&(er 1

mailto:[email protected]:[email protected]:[email protected]


40/96

DATE: June 1, 2015

TO: All Constitutional Officers

SUBJECT: Emploment En!a!ement Sur"e

T#e $o"ernment Operations A!enc an% t#e California Department of &uman 'esources arelaunc#in! t#e state(s first)e"er !o"ernment)*i%e emploee en!a!ement sur"e as part of a+roa%er effort to impro"e t#e state(s ci"il ser"ice sstem T#e sur"e, set for release t#e *ee-of June ., *ill +e sent to 5,000 ran%oml selecte% state emploees, some of *#om ma *or- inour or!ani/ation

e as- for our assistance an% support of t#e process, as *e epect t#e sur"e *ill pro"i%e

insi!#ts t#at *ill +e "alua+le to all state mana!ers T#e sur"e focuses on emploeeen!a!ement, a measure of #o* connecte% emploees are to t#eir o+s an% t#e meanin!fulnessof t#eir *or- &i!#er le"els of en!a!ement ten% to correlate *it# lo*er turno"er an% +ettercustomer ser"ice

e epect t#at t#e sur"e responses *ill pro"i%e a +etter i%ea of *#ere impro"ement inemploee en!a!ement is most nee%e% an% set a +aseline for %eterminin! *#ere our collecti"eefforts to impro"e en!a!ement ma-e a %ifference T#e sur"e *ill ta-e less t#an fi"e minutes tocomplete, an% t#e results *ill +e ma%e pu+lic

To ensure t#e anonmit an% efficac of t#e sur"e responses, *e #a"e retaine% JD 3ran/'esearc#, 4nc, an in%epen%ent researc# firm, to *or- *it# us on t#is sur"e T#e

uestionnaires *ill not +e mar-e% or trac-e% + in%i"i%ual, an% care *ill +e ta-en to %e"elop asur"e sample t#at protects participants( i%entities Complete% responses *ill +e su+mitte%%irectl to JD 3ran/ 'esearc#, *#ic# *ill a!!re!ate t#e results an% for*ar% t#e summarfin%in!s to us 6articipation is "oluntar

T#e uestions #a"e +een %e"elope% in consultation *it# t#e researc# firm an% refine% in t#reefocus !roups ma%e up of state emploees All of t#e uestions are %esi!ne% to i%entif %ri"ersof en!a!ement t#at mana!ement can act upon 7one of t#em relate to pa or con%itions of*or-, *#ic# are co"ere% + collecti"e +ar!ainin! a!reements

6lease %o not #esitate to contact Stuart Dro*n, Deput Secretar for 4nno"ation an% Accounta+ilit at t#e $o"ernment Operations A!enc, at stuart%ro*n8!o"opsca!o" or

91)51)90., if ou #a"e an uestions

Sincerel,

;ar+el Bater, 'ic#ar% $illi#an,Secretar Director $o"ernment Operations A!enc California Department of &uman'esources



41/96

DATE: June 1, 2015

TO: All Department Directors

SUBJECT: Emploment En!a!ement Sur"e

T#e $o"ernment Operations A!enc an% t#e California Department of &uman'esources are launc#in! t#e state(s first)e"er !o"ernment)*i%e emploee en!a!ementsur"e as part of a +roa%er effort to impro"e t#e state(s ci"il ser"ice sstem T#esur"e, set for release t#e *ee- of June ., *ill +e sent to 5,000 ran%oml selecte%state emploees, some of *#om ma *or- in our or!ani/ation

e as- for our assistance an% support of t#e process, as *e epect t#e sur"e *illpro"i%e insi!#ts t#at *ill +e "alua+le to all state mana!ers T#e sur"e focuses onemploee en!a!ement, a measure of #o* connecte% emploees are to t#eir o+s an%t#e meanin!fulness of t#eir *or- &i!#er le"els of en!a!ement ten% to correlate *it#lo*er turno"er an% +etter customer ser"ice

e epect t#at t#e sur"e responses *ill pro"i%e a +etter i%ea of *#ere impro"ementin emploee en!a!ement is most nee%e% an% set a +aseline for %eterminin! *#ere our collecti"e efforts to impro"e en!a!ement ma-e a %ifference T#e sur"e *ill ta-e lesst#an fi"e minutes to complete, an% t#e results *ill +e ma%e pu+lic

To ensure t#e anonmit an% efficac of t#e sur"e responses, *e #a"e retaine% JD3ran/ 'esearc#, 4nc, an in%epen%ent researc# firm, to *or- *it# us on t#is sur"eT#e uestionnaires *ill not +e mar-e% or trac-e% + in%i"i%ual, an% care *ill +e ta-en

to %e"elop a sur"e sample t#at protects participants( i%entities Complete% responses*ill +e su+mitte% %irectl to JD 3ran/ 'esearc#, *#ic# *ill a!!re!ate t#e results an%for*ar% t#e summar fin%in!s to us 6articipation is "oluntar

T#e uestions #a"e +een %e"elope% in consultation *it# t#e researc# firm an% refine%in t#ree focus !roups ma%e up of state emploees All of t#e uestions are %esi!ne% toi%entif %ri"ers of en!a!ement t#at mana!ement can act upon 7one of t#em relate topa or con%itions of *or-, *#ic# are co"ere% + collecti"e +ar!ainin! a!reements

6lease %o not #esitate to contact Stuart Dro*n, Deput Secretar for 4nno"ation an% Accounta+ilit at t#e $o"ernment Operations A!enc, at stuart%ro*n8!o"opsca!o"or

91)51)90., if ou #a"e an uestions

Sincerel,

;ar+el Bater, 'ic#ar% $illi#an,Secretar Director $o"ernment Operations A!enc California Department of &uman'esources

Appe&(%6 7: O+"re$,# Le""er8 I&-%"$"%o&8 Co-er Le""er8 $&( Rem%&(er /


42/96

ONLINE SURVEY INVITATION

D%(& S/(/% E807%%

"% (&% &i/i+- /0 ('= 0& 706& $%8 i+ 6+%&'/(+i+- $0 '/(/%%807%%' %%8 (06/ /$%i& ?0'. T$i' &%6%'/ i' (&/ 0 /$% '/(/%#'*&'/4%%& -0%&+%+/4i% %807%% %+-(-%%+/ '6&%7, $i)$ i'

%i+- '0+'0&% 7 /$% G0%&+%+/ O%&(/i0+' A-%+)7 (+ C(8HR.E807%% %+-(-%%+/ i' ( %('6&% 0 $0 )0++%)/% %807%%' (&%/0 /$%i& ?0' (+ /$% %(+i+-68+%'' 0 /$%i& 0&= /0 /$%.

Y06& +(% (' '%8%)/% (/ &(+0 &0 /$% C(8HR (/(('% 0 (88'/(/% %807%%' (' 0+% 0 ( %&7 '(88 %&)%+/(-% 0 %807%%' $0(&% %i+- ('=% /0 (&/i)i(/% i+ /$% '6&%7. "% %%)/ /$(/ /$% '6&%7&%'0+'%' i88 &0i% ( %//%& i%( 0 $%&% i&0%%+/ i+%807%% %+-(-%%+/ i' 0'/ +%%%.

T$% '6&%7 '$068 /(=% 706 8%'' /$(+ *% i+6/%' /0 )08%/%, (+706 (7 6'% 0&= $06&' /0 0 '0. P(&/i)i(/i0+ i' )08%/%87086+/(&7, 6/ /$% 0&% )08%/% '6&%7' % &%)%i%, /$% 0&%6'%68 /$% &%'68/' i88 %. P8%('% )8i)= 0+ /$% 0880i+- 8i+= /0 )08%/%/$% '6&%7

S6&%7Li+=

T0 %+'6&% /$(/ 706& &%'0+'%' (&% (+0+706', % $(% &%/(i+% JDF&(+< R%'%(&)$, (+ i+%%+%+/ &%'%(&)$ *&, /0 0&= i/$ 6' 0+ /$%

'6&%7. T$% '6&%7 8i+= i' +0/ 6+i6% /0 706 K %%&70+% i88 % 6'i+-/$% '(% 8i+= '0 &%'0+%+/' )(++0/ % /&()=%. Y06& &%'0+'%' i88% '6i//% i&%)/87 /0 /$% &%'%(&)$ *&, $i)$ i88 0&(& '6(&7*+i+-' /0 6'.

I 706 $(% (+7 6%'/i0+', 8%('% 0 +0/ $%'i/(/% /0 )0+/()/ S/6(&/D&0+ (/ /$% G0%&+%+/ O%&(/i0+' A-%+)7, (/'/6(&/.&0+-00'.)(.-0 0& 9145149>. M%(+$i8%, (+7/$(+=' 0& 706& $%8 i/$ /$i' i0&/(+/ '6&%7.

Si+)%&%87,

M(&7%8 !(/?%& Ri)$(& Gi88i$(+S%)&%/(&7 Di&%)/0&G0%&+%+/ O%&(/i0+' A-%+)7 C(8HR

Appe&(%6 7: O+"re$,# Le""er8 I&-%"$"%o&8 Co-er Le""er8 $&( Rem%&(er


43/96

MAIL SURVEY INVITATION

D%(& S/(/% E807%%

"% (&% &i/i+- /0 ('= 0& 706& $%8 i+ 6+%&'/(+i+- $0 '/(/% %807%%' %%8(06/ /$%i& ?0'. T$i' &%6%'/ i' (&/ 0 /$% '/(/%#' *&'/4%%& -0%&+%+/4i%%807%% %+-(-%%+/ '6&%7, $i)$ i' %i+- '0+'0&% 7 /$% G0%&+%+/O%&(/i0+' A-%+)7 (+ C(8HR. E807%% %+-(-%%+/ i' ( %('6&% 0 $0)0++%)/% %807%%' (&% /0 /$%i& ?0' (+ /$% %(+i+-68+%'' 0 /$%i& 0&= /0/$%.

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T$% '6&%7 '$068 /(=% 706 8%'' /$(+ *% i+6/%' /0 )08%/%, (+ 706 (76'% 0&= $06&' /0 0 '0. P(&/i)i(/i0+ i' )08%/%87 086+/(&7, 6/ /$% 0&%)08%/% '6&%7' % &%)%i%, /$% 0&% 6'%68 /$% &%'68/' i88 %. A 0'/(-%4(i %+%80% i' %+)80'% 0& 706& )0+%+i%+)%.

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I 706 $(% (+7 6%'/i0+', 8%('% 0 +0/ $%'i/(/% /0 )0+/()/ S/6(&/ D&0+ (//$% G0%&+%+/ O%&(/i0+' A-%+)7, (/ '/6(&/.&0+-00'.)(.-0 0& 9145149>. M%(+$i8%, (+7 /$(+=' 0& 706& $%8 i/$ /$i' i0&/(+/ '6&%7.

Si+)%&%87,

M(&7%8 !(/?%& Ri)$(& Gi88i$(+S%)&%/(&7 Di&%)/0&G0%&+%+/ O%&(/i0+' A-%+)7 C(8HR



44/96

ONLINE SURVEY REMIN8ER 1

8$a" S%a%$ E/pl+$$:

L('/ %%=, % '%+/ 706 (+ %(i8 &%6%'/i+- 706& (&/i)i(/i0+ i+ /$% '/(/%#'*&'/4%%& E807%% E+-(-%%+/ S6&%7. I 706 $(% (8&%(7 )08%/% /$i''6&%7, /$(+= 706 %&7 6)$ K % &%(887 (&%)i(/% 706& )00%&(/i0+W

I 706 $(% +0/ )08%/% /$% '6&%7, 068 706 % '0 =i+ (' /0 0 '0 (''00+ (' 0''i8% T$% '6&%7 6%'/i0++(i&% i88 /(=% 8%'' /$(+ *% i+6/%'0 706& /i%, (+ % i88 % 0'/ -&(/%68 0& 706& (''i'/(+)%W

P8%('% )8i)= 0+ /$% 0880i+- 8i+= /0 )08%/% /$% '6&%7

S6&%7Li+=

Si+)%&%87,

M(&7%8 !(/?%& Ri)$(& Gi88i$(+

S%)&%/(&7 Di&%)/0&G0%&+%+/ O%&(/i0+' A-%+)7 C(8HR

Appe&(%6 7: O+"re$,# Le""er8 I&-%"$"%o&8 Co-er Le""er8 $&( Rem%&(er


45/96

MAIL SURVEY REMIN8ER POSTCAR8

8$a" S%a%$ E/pl+$$:

L('/ %%=, % '%+/ 706 ( ()=%/ &%6%'/i+- 706& (&/i)i(/i0+ i+ /$% '/(/%#'*&'/4%%& E807%% E+-(-%%+/ S6&%7. I 706 $(% (8&%(7 )08%/% /$i''6&%7, /$(+= 706 %&7 6)$ K % &%(887 (&%)i(/% 706& )00%&(/i0+W

I 706 $(% +0/ )08%/% /$% '6&%7, 068 706 % '0 =i+ (' /0 0 '0 (''00+ (' 0''i8% I 706 +%% (+0/$%& )07, 8%('% )0+/()/ 06& &%'%(&)$*&#' &%&%'%+/(/i% (/ :>>; 22B45B> 0& (/ $/$08%&/?&(+


46/96

ONLINE SURVEY REMIN8ER 2

Dear State Employee:

Time is running out for participation in the first-ever statewideEmployee Engagement Survey we first wrote you about in early June.If you have already completed your online questionnaire, we than you

very much ! there is nothing else you need to do.

If you have not completed the questionnaire, all you need to do is clicon the following lin"

#Survey$in%

The survey will tae less than five minutes of your time, and you canuse wor time.

&ur main goal in conducting this survey is to mae it easier and morefulfilling for state employees to do their 'obs. In order to do this, weneed to understand how employees feel about some ey aspects ofengagement ! briefly, their relationships to their 'obs. This in turn willenable us to determine where to focus our efforts in order to havema(imum impact.

)e plan to close the survey out in early July. )on*t you please help usmae the best decisions by completing the survey now+

Than you

Sincerely,

arybel at'er /ichard 0illihanSecretary 1irector0overnment &perations 2gency 3al4/



47/96

ONLINE SURVEY REMIN8ER B

LAST CHANCE TO COMPLETE THE !RST"E#ERSTATE$!DE EMPLO%EE EN&A&EMENT S'R#E%(

Dear State Employee:

Time is almost up for participation in the first-ever statewide EmployeeEngagement Survey we first wrote you about in early June. The finaldue date is 5riday, 2ugust 6.

• If you have already completed your questionnaire, please now

that we really appreciate it. There is nothing else you need todo.

• If you have not completed the questionnaire, all you need to do

is clic on the following lin"

#Survey$in%

The survey will tae less than five minutes of your time, and you canuse wor time.

&ur main goal in conducting this survey is to mae the State of3alifornia a better place to wor. In order to do this, we need tounderstand how employees feel about some ey aspects of their

relationships to their 'obs. This will help us determine where to focusour efforts in order to mae the most difference.

2gain, we need to hear from you no later 2ugust 6. )on*t you pleasehelp us mae the best possible decisions by completing the surveynow+

Than you

Sincerely,

arybel at'er /ichard 0illihanSecretary 1irector0overnment &perations 2gency 3al4/



48/96

APPEN8I9 CDetailed Data Tabulations


49/96

Survey_Type

3reuenc 6ercent 51 51 .0

> Some*#at A!ree .1 >1> >15 >95

= Stron!l A!ree 15?0 0> 05 1000

Total 259= 99 1000

;issin! Sstem10 =

Total 20= 1000

Q1.2 y co!workers care about me as a person.

3reuenc 6ercent


50/96

Q1.# I know what is e$pected of me on the %ob.

3reuenc 6ercent 1=> 1== 1==

2 Some*#at Disa!ree=>> 1 1? >11

> Some*#at A!ree ..? >=1 >=2 5>

= Stron!l A!ree 900 >= >=? 1000

Total 259> 99 1000

;issin! Sstem 11 =

Total 20= 1000

Q1.' I receive the trainin( I need to do my %ob well.

3reuenc 6ercent 2 2.1 2.> 1000

Total 25.5 99> 1000

;issin! Sstem 19 ?

Total 20= 1000

Q1.* I have confidence in my supervisor.

Appe&(%6 C: De"$%le( D$"$ T$.+l$"%o& 2


51/96

3reuenc 6ercent 20= >51

> Some*#at A!ree 95> > >. ?19= Stron!l A!ree ?29 2.0 2.1 1000

Total 2591 995 1000

;issin! Sstem 1> 5

Total 20= 1000

Q1.1- I receive reco(nition for doin( (ood work.

3reuenc 6ercent


52/96

Q" ow lon( have you worked for the State of California/

3reuenc 6ercent 0 ears 10. =1 =5 1000

Total 2>?5 912 1000

;issin! Sstem 229 ..

Total 20= 1000

Q# 0hat is your employment classification/

3reuenc 6ercent Super"isor 29. 11= 12 2>0

= 'an- an% 3ile 1.15 9? ??0 1000

Total 2>5? 905 1000

;issin! Sstem 2=? 95

Total 20= 1000

Q& 0hat is your a(e/

3reuenc 6ercent > 90? 1000

;issin! Sstem 2=1 9>

Total 20= 1000

Appe&(%6 C: De"$%le( D$"$ T$.+l$"%o&


53/96

Q' 0hat is your (ender/

3reuenc 6ercent


54/96

APPEN8I9 8Words That Describe Emloyees! "obs


55/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

3reuenc 6ercent

C#allen!in! >10 =4mportant 21. >2

Stressful 19 29

'e*ar%in! 19= 29

4nterestin! 15 2=

Bus 1>= 20

Deman%in! 91 1>

Un%erpai% .> 12

3rustratin! ?5 11

3un 9 10

3ulfillin! 2 09

Satisfin! 2 09

Unappreciate% 0 09

7ecessar 59 09

Analtical 5? 0.

Safet 5 0.

Comple =? 0?

Ecitin! = 0?

'epetiti"e == 0

Ser"ice == 0

Tec#nical =2 0

Enoa+le =2 0

Borin! =1 0

O"er*#elmin! =0 0

&elpful >9 0

Difficult >. 0

Dan!erous >? 05

6rofessional >= 05

Te%ious >= 05

3lei+le >= 05

;eanin!ful >> 05

T#an-less >2 05

Securit >2 05

'esponsi+le >1 05

O"er*or-e% >0 0=

Accounta+ilit 29 0=

Detaile% 29 0=

Un%erappreciate% 29 0=

Complicate% 2? 0=

'esponsi+ilit 2? 0=

Secure 2? 0=

Critical 2 0=

'outine 25 0=

7ee%e% 2= 0=

3ast)6ace% 2> 0>

C#an!in! 2> 0>

Unfulfillin! 21 0>

$oo% 20 0>

Appe&(%6 D: 9or( T#$" De,r%.e Employee ;o. 1


56/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Unpre%icta+le 20 0>

6aper*or- 20 0>

Accounta+le 19 0>

&ectic 19 0>

En!a!in! 1. 0>

4nconsistent 1. 0>

4ntense 1. 0>Stress 1. 0>

Analsis 1? 0>

Customer Ser"ice 1? 0>

Eas 1? 0>

Team*or- 1? 0>

Un%er"alue% 1? 0>

E#austin! 1 02

&ar% 1 02

4n%epen%ent 1 02

;onotonous 1 02

Essential 15 026olitical 15 02

'esearc# 15 02

Sta+le 15 02

or- 15 02

Analst 1= 02

Bureaucratic 1= 02

Communication 1= 02

Compliance 1= 02

Consistent 1= 02

Timel 1= 02

Dea% en% 1> 02

Opportunit 1> 02Supporti"e 1> 02

Uniue 1> 02

02

Accurac 12 02

E"ol"in! 12 02

3ast 12 02

4nformati"e 12 02

4nte!rit 12 02

'e%un%ant 12 02

Support 12 02


57/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Unre*ar%in! 11 02

Unsupporte% 11 02

ort#*#ile 11 02

Confi%ential 10 01

Depen%a+le 10 01

$reat 10 01

4nno"ati"e 10 01;ulti)tas- 10 01

;ulti)Tas-in! 10 01

;un%ane 10 01

O 10 01

Or!ani/e% 10 01

6atience 10 01

6ro%ucti"e 10 01

ualit 10 01

'ele"ant 10 01

Super"isor 10 01

A*esome 9 01

Commitment 9 01Confusin! 9 01

De%ication 9 01

E%ucational 9 01

4mpactful 9 01

4nteracti"e 9 01

@ea%er 9 01

;ana!ement 9 01

;icromana!e% 9 01

;isun%erstoo% 9 01

Disrespecte% . 01

Di"erse . 01

Efficienc . 01Enforcement . 01

Ecellent . 01

no*le%!e . 01

;one . 01

7on)stop . 01

6eople . 01

6ositi"e . 01

'epetitious . 01

Satisfaction . 01

Sta!nant . 01

Time)consumin! . 01

Un%erstaffe% . 01


58/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Different ? 01

Drainin! ? 01

E%ucation ? 01

Efficient ? 01

E"er)c#an!in! ? 01

3rustrate% ? 01

&elp ? 01&ostile ? 01

@earnin! ? 01

O"er*#elme% ? 01

6ressure ? 01

6u+lic ? 01

'esourceful ? 01

Si!nificant ? 01

Speciali/e% ? 01

Stimulatin! ? 01

Tirin! ? 01

Trainin! ? 01

Un%erutili/e% ? 01Unfair ? 01

A%ministrati"e 01

Clerical 01

Colla+orati"e 01

Constant 01

Con"olute% 01

Crucial 01

Data 01

Eno 01

3iscal 01

&app 01

&ar% or- 01no*le%!ea+le 01

@ea%ers#ip 01

6ro%uction 01

'e!ulator 01

'eports 01

Slo* 01

Tec#nolo! 01

Unc#allen!in! 01

Useful 01


59/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

En%less 5 01

Entertainin! 5 01

&ar% *or-in! 5 01

&elper 5 01

&elpin! 5 01

&onest 5 01

4nefficient 5 014nspection 5 01

4n"esti!ati"e 5 01

Jo+ 5 01

@ife C#an!in! 5 01

@on! 5 01

;ana!ea+le 5 01

;an%ate% 5 01

;entor 5 01

;et#o%ical 5 01

7e!ati"e 5 01

Or!ani/ation 5 01

O"ersi!#t 5 016olic 5 01

6re%icta+le 5 01

6roects 5 01

6rou% 5 01

'euire% 5 01

'esults 5 01

'e"ie* 5 01

Ser"e 5 01

Simple 5 01

Stuc- 5 01

Tou!# 5 01

Trust*ort# 5 01Unimportant 5 01

Unor!ani/e% 5 01

Unprofessional 5 01

Unsatisfin! 5 01

Unsupporti"e 5 01

on%erful 5 01

Accomplis#ment = 01

Au%it = 01

Beneficial = 01

Blesse% = 01

Committe% = 01

Compassion = 01Computer = 01

Confi%ent = 01

Confusion = 01

Disor!ani/e% = 01

E%ucate = 01

Effecti"e = 01

Encoura!in! = 01



60/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Eperience = 01

3airness = 01

3a"oritism = 01

$rateful = 01

4mpro"ement = 01

@a* = 01

;e%iator = 017um+ers = 01

Out%ate% = 01

O"erloa% = 01

6atient = 01

6a = 01

6leasant = 01

6ressure% = 01

6roect = 01

'eportin! = 01

'espect = 01

'especte% = 01

Sacrifice = 01Science = 01

Tain! = 01

Team = 01

T#orou!# = 01

Trust = 01

Unreco!ni/e% = 01

ater = 01

Accomplis#e% > 00

Acti"e > 00

A%ministration > 00

A%ministrator > 00

Ama/in! > 00 Anal/in! > 00

Assist > 00

Assistant > 00

Ba+sitter > 00

Best > 00

Better > 00

Bu%!ets > 00

Bullie% > 00

Bureaucrac > 00

Care > 00

Career > 00

Collection > 00Communit > 00

Competent > 00

Complete > 00

Confi%ence > 00

Construction > 00

Consumin! > 00

Content > 00

Appe&(%6 D: 9or( T#$" De,r%.e Employee ;o.


61/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Cooperation > 00

Coor%ination > 00

Cra/ > 00

Data Entr > 00

Dea%line > 00

Dea%lines > 00

Demeanin! > 00Depressin! > 00

De"alue% > 00

Disappointin! > 00

Discoura!in! > 00

Di"ersifie% > 00

Drama > 00

Dut > 00

Emotional > 00

En!ineer > 00

En"ironmental > 00

Et#ical > 00

Epen%a+le > 00Epert > 00

3rien%l > 00

3ulfillment > 00

$rants > 00

$ro*t# > 00

$ui%ance > 00

&arasse% > 00

&onor > 00

&opeful > 00

&ot > 00

4nno"ation > 00

4nspections > 004nspector > 00

4n"i!oratin! > 00

4solate% > 00

4T > 00

@e!al > 00

@iaison > 00

@ife sa"in! > 00

@o"e > 00

;eetin!s > 00

;o+ilit > 00

;oral > 00

;oti"atin! > 007e"er en%in! > 00

7o+le > 00

Opportunities > 00

O"er *or-e% > 00

6assion > 00

6aroll > 00

6ermittin! > 00

Appe&(%6 D: 9or( T#$" De,r%.e Employee ;o.


62/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

6lannin! > 00

6resti!ious > 00

6roce%ures > 00

6rocessin! > 00

6ro!ressi"e > 00

6romisin! > 00

6rotection > 006rotector > 00

6u+lic &ealt# > 00

6urposeful > 00

'eacti"e > 00

'esearc#er > 00

Salmon > 00

Satisfactor > 00

Satisfie% > 00

Sensiti"e > 00

Sin- Or S*im > 00

S-ille% > 00

Sol"er > 00Staff > 00

Stea% > 00

Stress)free > 00

Successful > 00

Super"ise > 00

Super"isin! > 00

Super"ision > 00

T#an-ful > 00

Time mana!ement > 00

Train > 00

Trin! > 00

Unappreciati"e > 00Unclear > 00

Un%erstan%in! > 00

Un#app > 00

Uninspirin! > 00

Unmoti"atin! > 00

Unpro%ucti"e > 00

Unrealistic > 00

Unsafe > 00

Untraine% > 00

00

asteful > 00

orrie% > 00ritin! > 00

A+use% 2 00

Accountin! 2 00

Action 2 00

A%apta+le 2 00

A%"isor 2 00

A%"isor 2 00



63/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Alert 2 00

Am+itious 2 00

Antiuate% 2 00

Appeals 2 00

Applications 2 00

Appreciate 2 00

Arc#aic 2 00 Ar%uous 2 00

Assessment 2 00

Attitu%e 2 00

Au%its 2 00

A*areness 2 00

Ba% 2 00

Biolo! 2 00

Blessin! 2 00

Camara%erie 2 00

Case*or- 2 00

C#allen!e% 2 00

C#an!e 2 00C#an!es 2 00

C#eate% 2 00

Communications 2 00

Compassionate 2 00

Competence 2 00

Competiti"e 2 00

Completeness 2 00

Confi%entialit 2 00

Conflictin! 2 00

Conser"ation 2 00

Constructi"e 2 00

Consultant 2 00Consultin! 2 00

Contracts 2 00

Correctional 2 00

Corrections 2 00

Costs 2 00

Counselor 2 00

Coura!e 2 00

Cum+ersome 2 00

Custo% 2 00

Customer)facin! 2 00

Customers 2 00

Data+ase 2 00Dauntin! 2 00

De%icate% 2 00

Depen%a+ilit 2 00

Diminis#e% 2 00

Direct 2 00

Discrimination 2 00

Dis#onest 2 00



64/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Dispensin! 2 00

Di"i%e% 2 00

Documentation 2 00

Dri"in! 2 00

Dsfunctional 2 00

Ears 2 00

Eas !oin! 2 00E%itin! 2 00

Empo*erin! 2 00

Ena+le 2 00

Encoura!e 2 00

Enforcer 2 00

En!ineerin! 2 00

Enoment 2 00

Enli!#tenin! 2 00

Entr)le"el 2 00

Estimate 2 00

Ecellence 2 00

Epectations 2 00Eploite% 2 00

Ees 2 00

3acilitate 2 00

3acilitator 2 00

3air 2 00

3amil 2 00

3antastic 2 00

3iller 2 00

3inance 2 00

3inancial 2 00

3irm 2 00

3ocus 2 003ollo* up 2 00

3or!otten 2 00

3rustration 2 00

3utile 2 00

&a/ar%ous 2 00

&ealt# 2 00

&ea" 2 00

&elpful to pu+lic 2 00

&onora+le 2 00

4!nore% 2 00

4mpro"in! 2 00

4nconsistenc 2 004nmates 2 00

4nspirin! 2 00

4nstruction 2 00

4nsurance 2 00

4ntellectual 2 00

4ntri!uin! 2 00

4n"esti!ate 2 00



65/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

4n"esti!ation 2 00

4n"ol"e% 2 00

Just a num+er 2 00

Justice 2 00

@ac-luster 2 00

@ai% +ac- 2 00

@e!islation 2 00@istener 2 00

@iti!ation 2 00

@o"e m o+ 2 00

@o"in! 2 00

@o* pain! 2 00

@uc- 2 00

;a-es a %ifference 2 00

;ana!e 2 00

;ana!erial 2 00

;ana!in! 2 00

;ar"elous 2 00

;e%ical 2 00;ercurial 2 00

;i%%le 2 00

;in%)num+in! 2 00

;is)mana!e% 2 00

;ission 2 00

;oti"ate 2 00

;oti"ational 2 00

7e!lecte% 2 00

7et*or-in! 2 00

7eutral 2 00

7e* 2 00

7o Communication 2 007on)repetiti"e 2 00

7ot c#allen!in! 2 00

7utrition 2 00

O+ser"ation 2 00

Officer 2 00

Operations 2 00

OTTpin! 2 00

Outreac# 2 00

O"ersee 2 00

6aper)pus#er 2 00

6ac#ec- 2 00

6eople Oriente% 2 006erfect 2 00

6ersistence 2 00

6ersonall re*ar%in! 2 00

6ersonnel 2 00

6ertinent 2 00

6#sical 2 00

6olitics 2 00



66/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

6otential 2 00

6repare% 2 00

6ri%e 2 00

6ro+lem 2 00

6ro%uction)+ase% 2 00

6rofessionalism 2 00

6u+lic Safet 2 006u+lic Ser"ant 2 00

6u+lic Ser"ice 2 00

uiet 2 00

'easona+le 2 00

'econciliations 2 00

'e!ular #ours 2 00

'e!ulation 2 00

'e!ulator 2 00

'e#a+ilitate 2 00

'e#a+ilitation 2 00

'elae% 2 00

'elentless 2 00'esol"e 2 00

'esource 2 00

'esponsi+ilities 2 00

'estricte% 2 00

'estricti"e 2 00

'etirement 2 00

'e"enue 2 00

'e"ie*er 2 00

'is- 2 00

'is- 2 00

Sa% 2 00

Safe 2 00Sc#e%ulin! 2 00

Scientist 2 00

Secretar 2 00

Selfless 2 00

Serious 2 00

Ser"in! 2 00

Sisp#ean 2 00

Solutions 2 00

Special 2 00

Sprea%s#eets 2 00

Sta+ilit 2 00

Ste*ar% 2 00Stren!t# 2 00

Strenuous 2 00

Stresse% 2 00

Stron! analtical s-ill 2 00

Structure% 2 00

Stupi% 2 00

Su+ecti"e 2 00



67/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

S*ampe% 2 00

Teac#er 2 00

Tec# 2 00

Time 2 00

Timeliness 2 00

Trac-in! 2 00

Trainer 2 00Tra"el 2 00

Tpin! 2 00

Tpist 2 00

Unac-no*le%!e% 2 00

Unappreciate 2 00

Uncertain 2 00

Uncoor%inate% 2 00

Un%efine% 2 00

Un%er resource% 2 00

Un%erpa 2 00

Un%er)resource% 2 00

Un%erstan% 2 00Unet#ical lea%ers#ip 2 00

Unecitin! 2 00

Un!rateful 2 00

Unmana!e% 2 00

Unreasona+le 2 00

Unrelentin! 2 00

Unsta+le 2 00

Un*ante% 2 00


68/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

A+un%ant 1 00

A+use 1 00

Access to care 1 00

Accessi+le 1 00

Acci%ent 1 00

Accommo%atin! 1 00

Accomplis# 1 00 Accounta+ilitFTrainin! 1 00

Accountant 1 00

Ac#ie"ement 1 00

A%a+as 1 00

A%apt 1 00

A%minister 1 00

A%rift 1 00

A%"ance 1 00

A%"enturous 1 00

A%"ise 1 00

A%"ocac 1 00

A%"ocate 1 00 A!!ra"atin! 1 00

Ai% 1 00

Air pollution enforcement 1 00

All 1 00

All o"er t#e place 1 00

al*as c#an!in! 1 00

Al*as epectin! unepecte% 1 00

Al*as on !uar%Fsafet 1 00

Al*as somet#in! ne* to learn 1 00

am+i!uous 1 00

Amorp#us 1 00

Amusin! 1 00 Anac#ronistic 1 00

Anal/er 1 00

An% !et it %one 1 00

Ans*ers 1 00

Antiuate% soft*are 1 00

Anious 1 00

Appease% 1 00

Approac#a+le 1 00

Appropriate 1 00

Arc#itect 1 00

Ar!uin! 1 00

As nee%e% 1 00 Asinine 1 00

Assess 1 00

Assets 1 00

Associate 1 00

At times %ull 1 00

Attac-e% 1 00

Atten%ance 1 00



69/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Attenti"e 1 00

Au%itor 1 00

Aut#oritati"e 1 00

A*ar%in! 1 00

Bac- 1 00

Bac- sta+, out to fire CFOGs 1 00

Bac-lo! 1 00Balance% 1 00

Barriers 1 00

Beaten %o*n 1 00

Beautiful 1 00

Be#a"ior mo%ification 1 00

Belea!uere% 1 00

Beneficial to our el%erl 1 00

Benefit 1 00

Bene"olence 1 00

Beni!n 1 00

Boo-s 1 00

Bra"e 1 00Bri%!e 1 00

Brin! tapaers to compliance to pa taes an%file return 1 00

Broa% 1 00

Bu%!etin! 1 00

Bull 1 00

Business Analst 1 00

Bus #ectic 1 00

But o-a 1 00

But satisfin! 1 00

CFOGs #a"e no sa, meanin!less 1 00

Calculatin! 1 00California 1 00

Can +e c#allen!in! 1 00

CanGt finis# all t#e assi!nments as 4 *ant 1 00

Careful 1 00

Catc#)up 1 00

Caterin! 1 00

Central 1 00

Cere+ral 1 00

Cert 1 00

C#aine% 1 00

C#alen!in! 1 00

C#allen!e o+ 1 00C#allen!in! +ut Enoa+le 1 00

C#aos 1 00

c#aotic 1 00

C#at 1 00

C#eate% an% insulte% 1 00

C#ec-lists 1 00

C#emistr 1 00



70/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Ci"il ser"ice 1 00

Clarit 1 00

Clean 1 00

Clean an% #ealt# En"ironment to *or- 1 00

Clic-s 1 00

Cliues 1 00

Close to t#e +est o+ 1 00Coac# 1 00

Coac#in! 1 00

Coc-roac# 1 00

Coleman monitorin! !ui%elines 1 00

Collateral %ama!e 1 00

Collections 1 00

Colle!ial 1 00

Communication an% or%er 1 00

Compensation 1 00

Compensator 1 00

Competent, "er competent 1 00

Complacenc 1 00Complacent 1 00

Complicatin! 1 00

Composure 1 00

Compre#ensi"e 1 00

Compromise 1 00

Con%uctor 1 00

Confi%ant 1 00

Conflict 'esolution 1 00

Confuse% 1 00

Con!ruent 1 00

Connecte% 1 00

Connectin! 1 00Connections 1 00

Conscientious 1 00

Consistenc 1 00

Constant 1 00

Constraine% 1 00

Consultati"e 1 00

Contentious 1 00

Contentment 1 00

Contin!ent 1 00

Continual 1 00

Contra%ictor 1 00

Contri+utin! 1 00Contri+ution 1 00

Control 1 00

Controllin! 1 00

Contro"ersial 1 00

Con"ersation 1 00

Cooperati"e 1 00

Coor%inate 1 00



71/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Coor%inatin! 1 00

Cop 1 00

Copious 1 00

Cornerstone 1 00

Correct 1 00

Correcti"e maintenance 1 00

Corrupt 1 00Cost)sa"in! 1 00

Counselin! 1 00

Coura!eous 1 00

Courtes 1 00

Courtous 1 00

Co*or-ers 1 00

Crane 1 00

CrappHH 1 00

Criminals 1 00

Crisis 1 00

Crisis mana!ement 1 00

Critici/e% 1 00CTA Trainin! practice rea% an% si!n trainin!practices 1 00

Cure 1 00

Curious 1 00

Customer 3ocuse% 1 00

Customer oriente% 1 00

Customer)oriente% 1 00

Cuttin! e%!e 1 00

Cclical 1 00

Dail 1 00

Dail %ea% lines 1 00

Dan!erous %Ft min custo% support 1 00Data entr 1 00

Data mana!ement 1 00

Data processor 1 00

Data Ste*ar% 1 00

Data+ase a%min 1 00

Data+ases 1 00

Data)entr 1 00

Data);ana!ement 1 00

Data);i!ration 1 00

Data)ualit 1 00

Da 1 00

Decent 1 00Decision ma-in! 1 00

Decisions 1 00

Decisi"e 1 00

Defeate% 1 00

Defen% 1 00

De!ra%e% 1 00

De!ra%in! 1 00



72/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Dele!atin! 1 00

Dele!ator 1 00

Deli"erin! 1 00

Deli"er 1 00

Demorali/in! 1 00

Dental)assistant 1 00

Dentist 1 00Depen%ent 1 00

Depresse% 1 00

Deran!e% 1 00

Desi!n Office 1 00

Desi!ner 1 00

Desi!ns 1 00

Desira+le 1 00

Detailin! an% calen%arin! 1 00

Details 1 00

Determination 1 00

Determine% 1 00

Deteste% 1 00De"eloper 1 00

Dia!nosis 1 00

Dia!nostic 1 00

D4CTATO'4A@ @SS44 ;A7A$E' 1 00

Difference 1 00

Difficult 1 00

Di!ital 1 00

Dili!ence 1 00

Diplomac 1 00

Direction 1 00

Directi"e 1 00

Director 1 00Disa+le% 1 00

Disappointe% 1 00

Disappreciate% + ot#er %epartments 1 00

Disciplinarian 1 00

Discipline 1 00

Discoura!e% 1 00

Disease 1 00

Dis!enuine 1 00

Dis!ustin! 1 00

Dis#eartenin! 1 00

Dis#onest 1 00

Disillusione% 1 00Disli-e 1 00

Disli-e t#e fact of #o* mana!ement feels a+outour safet 1 00

Disli-e% 1 00

Dispatc# 1 00

Dispatc#er 1 00

Dispense 1 00



73/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Dispiritin! 1 00

Disposa+le 1 00

Disrespect 1 00

Disrespecte%, accountant, coor%inator 1 00

Disrespectful 1 00

Dissatisfin! 1 00

Dissemination 1 00Disseminator 1 00

Distri+ute 1 00

Do 4t 'i!#t 1 00

Do our +etter 1 00

Do our o+ 1 00

Document 1 00

Doin! t#e *or- of t*o officers 1 00

DonGt Un%erstan% ;ilea!e 1 00

Do*n!ra%e% 1 00

Do*nmentation 1 00

Dream 1 00

Drills 1 00Dri"e A lot 1 00

Dru%!er 1 00

Dru!s 1 00

Dull 1 00

Dumpe% on 1 00

Dumpe% upon 1 00

Dumps 1 00

Duties 1 00

Dnamic rules al*as c#an!e for AFC 1 00

Earl 1 00

Eas to tal- to 1 00

Eas)!oin! 1 00Eclectic 1 00

Economic increase 1 00

E%ucate tapaers 1 00

E%ucateFtrainin! 1 00

E%ucatin! 1 00

Effecti"e communication 1 00

Effecti"eness 1 00

Efficient *or-er 1 00

Effort 1 00

E!!s#ells 1 00

E!re!ious 1 00

Ele!ant 1 00Ele"ator 1 00

Email 1 00

Emails 1 00

Emer!enc 1 00

Empat#etic 1 00

Empat# 1 00

Empo*erment 1 00



74/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

Encoura!e% 1 00

Ener!i/in! 1 00

Ener! 'esearc# 1 00

En!a!ement 1 00

En#ance 1 00

Enormous 1 00

Entr 1 00En"ironment 1 00

Erratic 1 00

Essential pu+lic safet 1 00

E"aluate 1 00

E"aluation 1 00

E"entful 1 00

E"er c#an!in! 1 00

E"erc#an!in! 1 00

E"er)e"ol"in! 1 00

E"erlastin! 1 00

E"er)mo"in! 1 00

E"ert#in!Gs o- 1 00Ecellent customer ser"ice 1 00

Ecellent !rammarFspellin! 1 00

Eceptionall Deman%in! 1 00

Ecessi"e 1 00

E#auste% 1 00

Epensi"e 1 00

Eperiencin! "ariet 1 00

Eplanator 1 00

Eploration 1 00

Eternal affairs 1 00

Etremel +us 1 00

3aceless 1 003acilitate settlement of cases 1 00

3acilitates 1 00

3acilitation 1 00

3acilities 1 00

3act)fin%er 1 00

3actual 1 00

3airF7eutral 1 00

3a-e 1 00

famil 1 00

3are 1 00

3ascinatin! 1 00

3ast paceFBus 1 003ast 6ace% 1 00

3ast p#ase 1 00

3ast)mo"in! 1 00

3ast)pace% 1 00

3a"orites 1 00

3ear 1 00

3ec-less 1 00



75/96

6%'/i0+ 2 "0&' T$(/ D%')&i% E807%%'# J0'

3e%eral 1 00

3eel !oo% a+out +ein! at *or- 1 00

3eel !oo% a+out 1 00

3emale correctional officer 1 00

3iel% *or- 1 00

3inal asa 1 00

3inancial securit 1 003inanciall secure 1 00

3inis# t#e *or-s 1 00

3ire 1 00

3irefi!#ter 1 00

3ireman 1 00

3irst respon%er 1 00

3is#eries 1 00

3i 1 00

3loun%erin! 1 00

3lo* measurements 1 00

3luctuatin! 1 00

3ocus oriente% 1 003ocuse

2015 government operations agency employee engagement survey report

Documents