© 2015 tm forum | 1 · © 2015 tm forum | 2 zoom s create and build: ... checklist during...

© 2015 TM Forum | 1

ZOOM

© 2015 TM Forum | 2

ZOOM

Obj

ectiv

es

Create and Build:Hybrid ManagementTransformationProcurement / NFV ecosystem

Define and scope:Orchestration

Align:Joint Meetings DERA/ DSRA/ Fx/ APICatalysts

Achi

evem

ents

Industry agreed information model to manage hybrid networks. (Align ZOOM and FX)

Plan scoping model parts, and promote adoption

End to end orchestration architecture multiple partners, supporting virtual and hybrid infrastructure

50+ stakeholders @workshop.alignment of leading telco players and hyperscale datacentresAgreed ‘ ‘business’ and ‘architecture’ white paper contents’

Aligned umbrella DERA ZOOM needs with APIs and component architectureTransformation

Approach for injecting ZOOM requirements into FX covering concepts and structural aspects

ProcurementCatalyst and Charter work aligned, defined and scoped

Nex

t Ste

ps

ZOOM:Work progressed under charter themes for May 16th DeliveryRegular Web meeting

Cross Program:/ Align ZOOM / DERA / DSRA / Fx/ APIs

Sleep….

© 2015 TM Forum | 3

Frameworx

© 2015 TM Forum | 4

Core Frameworks

Obj

ectiv

es

Improve collaboration with Strategic ProgramsIdentify our future plans and activity

Achi

evem

ents Mapped existing

relationship within core Frameworks and with strategic programsIdentified required artifacts

Nex

t Ste

ps

Refine and complete the work Communicate with Strategic Programs Identified Challenges and mitigation

© 2015 TM Forum | 5

Information Framework

Obj

ectiv

es

Improve collaboration with Strategic Programs

Achi

evem

ents Identified

improvements for the Information Framework based ZOOMReconciling ODE and ABDR with the Information Framework Privacy API Work

Nex

t Ste

ps

Resolve identified issuesComplete the mappingWork on discrepancies

© 2015 TM Forum | 6

Application Framework

Obj

ectiv

es


Achi

evem

ents Devised plan for

accepting NFV/SDN impacts for Application Framework Listed and triaged actions need to advance the Functional Model

Nex

t Ste

ps

Work with ZOOM on changes Test alternative views to the Application FrameworkExplore process mapping options

© 2015 TM Forum | 7

Business Process Framework

Obj

ectiv

es


Achi

evem

ents Identified

possible additions to the Business Process Framework due to DevOps Worked with Customer Centricity on CEM and BDA

Nex

t Ste

ps

Structured information sharing and meetings in order to advance need amendments

© 2015 TM Forum | 9

API

Obj

ectiv

es

Onboarding API finalizationPreOrdering APIfinalizationPrivacy APIfinalizationService Qualification APIDigital Service Management API SpecEntityProvisioningSpecReview of various Other Contributions

Achi

evem

ents 1 APIs finished

2 APIs progressed2 more APIs startedContributions reviewedConsolidated w/ Vodafone/Huaweiteam vision

Nex

t Ste

ps

FinalizeStructure of Onboarding APIFinishPreOrdering API and Privacy APISpecify DSM and Entity Provisioning API within FX 16Create common overview map of API families-

© 2015 TM Forum | 10

Analytics

© 2015 TM Forum | 11

Data Analytics

Obj

ectiv

es

1. Create practical guides to implement current best practices

2. Collaboration with IoT and ZOOM projects

3. Continue to refine our assets

Achi

evem

ents 1. Significant

enhancements to “How To approach”

2. Good introductions to Smart Health and Smart Cities

3. Updates to building blocks, data monetization, main guidebook, processes

Nex

t Ste

ps

1. Publish new Business Value Roadmap with new approaches

2. Little ZOOM interaction – need to fix this. Ongoing work with Smart X projects

3. Find new participants; work with Catalysts

© 2015 TM Forum | 12

Data Analytics

� Objective: Improve Data Analytics Guidebook by 33%

� Business Value Roadmap

� How To Guide� Building Block approach to Use Cases� Use Cases (7 worked examples)� Building Blocks (categories)� Ties together other Fx assets

� Maturity Model� Questions for Questionnaire� Response Mapping to Maturity Model� Scorecard / Dashboard Calculator

� Use Cases / Building Blocks� Clean up and consistency� Metrics� Data Sources (harmonize w/ ABDR

and SID

� Process (with eTOM)

� Next Steps� How to relate to business strategy

decisions� R16.0

Larry Chesal & Apple Li

© 2015 TM Forum | 13

Data Analytics

Bom apetite!Building Block Crew

© 2015 TM Forum | 14

Customer Experience Management

© 2015 TM Forum | 15


Obj

ectiv

es

1. Create practical guides to implement current best practices

2. Add to existing asset base

3. Bring Customer Centricity to Smart Health

Achi

evem

ents 1. New CEM

Business Value Roadmap

2A. Significant expansion plans for 360 degree view of customer2B. Technology architecture for omni channelization2C. Significant updates to omni channel concepts

3. Initial meetings

Nex

t Ste

ps

1. Elaborate & publish new Roadmap

2. Add the new concepts and create a full guidebook

3. Engage with Smart Health Catalyst

© 2015 TM Forum | 16

360 degree view of the customer Joerg Niemoeller


� ObjectivesPresent the Experience Lifecycle model to a broader audience.Explore the business value of customer sentiment Define the experience integrator concept

� AchievementsBroad acceptance of the experience lifecycle modelExamples for business improvements from customer sentiment

� Next StepsPublish a new series of guidebooks Bring the results of the workshops into the project work towards the 16.0 release

© 2015 TM Forum | 17

Omni Channel Mark Geere


� ObjectivesOmni channel collaboration held 3 sessions to reviewed some our collateral with a view to updating it based on our findings from the various catalysis.

� AchievementsWe focused on Imperatives, Requirements, Maturity and IT requirements. � Requirements updated � IT prerequisites and models of implementation

� Next StepsGoing forward we will take the action week feedback and workshop outputs for each section and update the collateral.

© 2015 TM Forum | 18


� Objective� Develop an Implementation Guide and proposal for new UCs

� Achievements � We have settled the basis of a IG to implement the existing UCs� Business Value Roadmap� Tags to categorize the use cases� UC for Smart cities

� Next steps� Concretize the BV roadmap� Develop brand new use cases

CEM Implementation Guide & UCs Antonio Cuadra

© 2015 TM Forum | 19


� Objectives: Enhancing & Establishing processes that enable organizations to transform into a more customer centric organization.

� Achievements: Enhancement of CEM Maturity Assessment Processes

� Next Steps: Enhancement of CEM Journey Design and CEM Metrics Processes

eTOM processes for CEM Yousuf Khawaja

© 2015 TM Forum | 20

Privacy & Security Wrap Up

© 2015 TM Forum | 21

Privacy & Security Wrap Up

Obj

ectiv

es

Learn- Data for $ & Good- Catalyst Needs- Consent MgmtBuild- update TR243- Addn’s to DxRA & Biz Scenario Tool- Continue API workTest - Ideas & Assets- Steering GroupCreate- Trust & Risk ToolCollaborateODP/IoT, ISO, & others

Achi

evem

ents Learn

- Engaged w/ Data for $ & Good- Consent Workshop- Health, Insurance, Climate, ABDR mtgsBuildPlan/start TR updatesContribute to DxRAPlan API work for NiceTestPrivacy & Security Steering Group ValueCreatePrototype Trust & Risk Mgmt toolCollaboratePlan/start ISO/UN tasks

Nex

t Ste

ps

Build- Start Steering Group- Work w/ Health & - Insurance Catalysts- Extend API

Using Learnings:- Update TR243- Complete Trust/Risk Tools

Collaborate- Meet w/ ISO,UN,etc.

Recruit more TeamMembers to work w/ Data Monetization & Data for Good!

© 2015 TM Forum | 22

Privacy & Security are the Foundation of the Digital Ecosystem!

Privacy & Security Wrap-Up

© 2015 TM Forum | 23

Revenue Assurance

© 2015 TM Forum | 24

Revenue Assurance

Obj

ectiv

es

RA Balanced Score card –advance work RA Inside –Agree on concept an main componentsRA Survey –initial answers analysis

Achi

evem

ents We advanced

as planned in all 3 topics, and decided on next steps

Nex

t Ste

ps

Balanced score card, Concept presentation -April, V1 release -DecemberRA Inside –billing process example -release SeptemberRA survey report - March

© 2015 TM Forum | 25

Charging & Billing

© 2015 TM Forum | 26

Charging & Billing

Obj

ectiv

es

Review of feedback to Huawei commentsShared learnings from impact study and revenue assurance modelSDN/NFV C&B Impact Phase II Use Case Detailing

Achi

evem

ents Covered 40/69

comments.Identified the value to have a short list of RA aspects as checklist during preassessment of DEV processWorksplit top down and bottom up approach in parallel to improve efficiency

Nex

t Ste

ps

• Phase II Usecase workpackage defined –worksplit bottom up/top down

• Wholesale & Party Settlement eTOM review finalized

• Review TAW contributions

• Futher detailing of WB (ie Wholesale Trading)

© 2015 TM Forum | 27

Fraud ManagementWrap Up Session

© 2015 TM Forum | 28

Fraud Management Group

Obj

ectiv

es

FMMMv2 Call for approval

Fraud Risk Assessment MethodologyFraud Survey 2015 Insights and learnings for the 2017 edition

“Hot topics”: IoTand Identity Management

Achi

evem

ents FMMMv2 is closed

for members approval

Fraud Risk Assessment included in Fraud Group Roadmap

Workgroup nominated to address how to help members facing IoT Fraud risks and Identity Management in a digital ecosystem

Nex

t Ste

ps

Publish FMMMv2 in Fx16

Launch campaign to promote the new Fraud Survey Report

Define plan to include Fraud Risk Assessment in Fraud Management guidebooks

Fraud Survey 2017 questionnaire definition

Webinar / Papers on “hot topics”

© 2015 TM Forum | 29

Open Digital and IoE

© 2015 TM Forum | 30

Open Digital and IoEO

bjec

tives - Business scenarios. Knowledge and

understanding across all Catalysts and level of completion. Further Biz Scenario Patterns identified- Enable Context-Specific Digital Ecosystems interoperability. Digital Services Interoperability including Orchestration for IoE, Platform (includes DSRA) and Catalog. Outline structure with owner for Technical Report- Addressing Roadmap of Challenges –IoE and Innovation. Incubate new verticals and common patterns outline structure with owners describing IoE Management

© 2015 TM Forum | 31

Open Digital and IoEAc

hiev

emen

ts -- Established a monthly structured approach for capturing and analyzing Open Digital workstreams, catalysts, new verticals and common patterns to contribute to the IoE Roadmap of Challenges white paper-- George Glass contributed a draft IoT architecture to begin work on IoT management, API, and Business Orchestration-- Agreed on the architecture and scope of "business” vs. “technical” orchestration across working groups which provides a basis for IOE Orchestration technical report-- Introduction of Business Scenario approach for all catalysts-- Catalog Resolved outstanding 15.5 issues including addressing SID approach for Catalogue-Driven Orchestration, API Spec characteristics for product offers that contain API.-- As part of the Steering Group meeting, Chris Boyd agreed to help drive the Open Digital/IoE efforts and provided a diagram depicting the Open Digital/IOE value lifecycle as a continuous innovation cycle

© 2015 TM Forum | 32

Applications and functions

EventsEvents

Mediation layer

Multi proprietary

TM Forum area of focus

Sensors/devices managed by OSS/BSS. Events that they generate should be based on standard API’s

Events

IoT Generic ArchitectureGUI/Customer

Smart servicesExternal

sources of data

Data Warehouse

Data Collector

Enriched information

data feed

Active devices

Passive devices

Sensor

Concentrator

Data captur

e

Sensor/ device management/

activation

Service ordering

Service management

Streaming Analytics

Event Hub

AI / ML

Analytics

Predictions

Real

-Tim

e

Batc

h

© 2015 TM Forum | 33

IOT Business and Technical OrchestrationScenario 1 Provision Big Pipe

Service Provider BService Provider A

StreamingService

WebPortal

MobileApp

DSRAFunctions

DSRAFunctions

Business Orchestration

Orchestration ConsistentAcross Hybrid Networks

© 2015 TM Forum | 35

IoE Innovation Lifecycle

Content SpecificDigital Ecosystem(s)

Define PlatformRequirements

OrchestrationTechnical Implementation

Mode

BusinessScenarios

Platform

App Dev Ops

Business Scenario Orchestration

InnovationWork Input

© 2015 TM Forum | 36

IOT Business and Technical OrchestrationScenario 2 Allocate Bandwidth in Big Pipe


StreamingService

WebPortal

MobileApp

DSRAFunctions

Sports Entertainment Provider

Business OrchestrationDSRAFunctions

DSRAFunctions

Business Orchestration

© 2015 TM Forum | 37

IOT Business and Technical OrchestrationScenario 3 Use Service with Low Intensity


StreamingService

WebPortal

MobileApp


© 2015 TM Forum | 38

IOT Business and Technical OrchestrationScenario 3 Use Service with High Intensity


StreamingService

WebPortal

MobileApp


Resource Orchestration

Automatic Closed Loop

Management Suite

© 2015 TM Forum | 39

Open Digital and IoEN

ext S

teps

-- Business Scenarios and Ecosystem Partnerships. Create a library of priority business scenarios and a white paper/Technical Report for usage and extend B2B2X work as needed-- Enabling technologies. Managing Digital Services for IoE White Paper/Technical Report and extensions of existing assets-- IOE Innovation Center. White paper summarizing results of the Innovation center activities and Project assessments for maturity-- Aggregate the workstream output into the Roadmap of IoE Challenges White paper

© 2015 TM Forum | 41

Smart City Forum

Obj

ectiv

es ✪ Develop scope of catalysts further

✪ Clarify the route to Nice for our FiWARE collaboration

✪ Progress the Smart City Maturity and Benchmark Model

Achi

evem

ents ✪ Catalyst scope for

3 catalysts clarified, participants/contracts need to be addressed

✪ MWC demo defined and marketing plan leading up to Nice broadly agreed

✪ New members on-boarded and work progressed

Nex

t Ste

ps ✪ Contracts for Chongqing and participants for Bristol

✪ Need to outline value prop and user stories for phase 2 + work out details for hack and workshop in Nice

✪ MVP to be shared with Shanghai end of February

© 2015 TM Forum | 45

Smart Industrial Manufacturing

Obj

ectiv

es Develop scope of catalyst

Achi

evem

ents Essential scenario is

robotics as a platform leveraging automated activation and configuration to reduce downtimeExpected resources + missed opportunity cost + lost agility per robot per year = approx. £250kChampion: TWIParticipants: Robotics.io, Enterprise Web, + 1

Nex

t Ste

ps Final step in securing all players & kick off

© 2015 TM Forum | 47

Smart Climate

Obj

ectiv

es Develop 3 catalysts

Achi

evem

ents Successfully

designed & scoped 3 catalyst projects• Context based

smart energy • Social nudging to

influence sustainability behaviours

• Multiple Privacy preserving platform (MP3) to share private data for climate• Propose to build

a prototype of this platform

Nex

t Ste

ps final securing of players and kick off

© 2015 tm forum | 1 · © 2015 tm forum | 2 zoom s create and build: ... checklist during...

Documents