Maximizing the Value of Allegro After Implementation

Vanja Bogdanovic Services Director, Allegro

Contents

Introduc)on

CustomerBusinessInnova)on

Allegro/CustomerSupportTools

Stabiliza)on&

FullSystemAdop)on

AllegroSystemInnova)on

Q&A

WorkingwithAllegroSupport

AllegroUpgrades

AllegroSupportTasks&UsabilityImprovements

Introduction

•  Transition to self-supported Support•  Completion of onboarding all end users

• Adapting to ‘new reality’•  Reality check against real life situations

• Fine tuning internal processes and procedures• Streamlining the system usage

Stabilization and Full System Adoption

•  Knowledge Base•  Allegro University (Allegro U)•  Allegro User Group (AUG)•  Allegro Support organization, including access to:

• Services• Product Management

• R&D•  Allegro Account Management

Allegro Support Tools

•  Customer Internal issue tracking and management system•  Customer Internal knowledge base•  Customer Internal training and onboarding program

Customer Support Tools

•  When logging a support request• Provide as much detail as possible• Provide as much data as possible• Provide detailed recreation of steps and analysis

•  Use a customer internal issue tracking and management system• Log steps taken to replicate issue

• Log Allegro CRM number against issue• Log response from Allegro

•  Keep regularly in touch with Allegro Support to maintain the issues status current

Working with Allegro Support

•  Performance / Scalability• Allegro• Oracle / MS SQL• OS

•  Data archiving• Class Event method• Stored Procedure method• Trigger method

•  Automation of recurring tasks• Valuation / Settlement• Market data import

• Creation of Reports en mass

Allegro Support Tasks and Usability Improvements

•  Keep in touch with the Allegro upgrade schedule•  Perform a comprehensive upgrade feasibility analysis

• Enhancements• Fixes• Impact on existing Class Events

•  Work with Allegro AM/AE/SD to schedule upgrade activities

Allegro Upgrades

•  Expanding into new markets within the existing business (e.g. new Power markets)

• Additional system configuration• More users

•  Opening up new business streams (e.g. starting a new gas desk)• New products

• Additional system configuration• More users

Customer Business Innovation

•  Tell us what you need that you currently do not have• New configuration• Custom development• Core code enhancements

•  Provide market intelligence • Where are the markets going• What are the new regulations

•  Team up with Allegro and/or other customers to drive system innovation via established communication channels

• AUG• Product Management• Account Management

Allegro System Innovation (1)

Allegro System Innovation (2)

Iden&fygap

Discussgap

LogSupport&cket

Viablegap?

Reviewgap/AUG

Cross-referencegapsSameor

similargapexists?

Feedbackastowhynot

Custom

er

Services/TechDesk

Prod

uctM

gmt

R&D

Feedbackastowhynot

Viablegap?

Implementa&on?LogSupport&cket

Recordnewgap IncludeinRoadmap?

ScheduleaccordingtotheAllegrorelease

schedule

AgreeschedulewithCustomer

Func&onalSpecifica&on

DesignRegionalElement

Func&onal/TechnicalSpecifica&on Development QA

DeploymentValida&on

START

TechnicalSpecifica&on Development QA

Release

END

Release

No

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

END

END

EnhancementRequestandDeliveryProcess

Q & A