2016

Delaware County

Emergency Shelter

Resource Directory

H o m e le s s S e r v ic e s

C o a l i t io n

D e la w a r e C o u n t y

C o n s u m e r s

B u s in e s s e s

C o m m u n ity

G o v e r n m e n t

o f

N o n - P r o f it s

R e lig io u s G r o u p s

Developed by: The Homeless Services Coalition

of Delaware County and the Delaware County Office of Behavioral Health,

Adult & Family Services Division

Updated December 2015

2

Severe Weather Winter Shelter Plan & Other Severe Weather Information 

 3

Other Shelter 

Information 

Wheelchair Accessible Programs 

 4

Vulnerable Adults 

 4

Shelter Policy on “Couples” 

 4

  

Single   

Adults 

City Team Ministries  

5

Connect‐by‐Night  

6

Life Center of Eastern Delaware County  

7

Salvation Army ‐ Warming Center  

8

Wesley House Community Corp.  

9

 Families  

 with   

Children 

Families with Children Overview  

10

Domestic Abuse Project  

11

Family Promise of Delaware County  

12

Community Action Agency Assessment & Eligibility Requirements  

13, 14, & 15

Temporary Emergency Shelter Placement Program 

 16

Family Management Center  

17

Wesley House Community Corp.  

17

CAADC Referral Form  

18

HOMELESS SERVICES COALITION OF DELAWARE COUNTY

2016 EMERGENCY SHELTER DIRECTORY

3

  Winter Shelter Plan (WSP) ‐ The Winter Shelter Plan typically operates from Nov. 1st to April 15th each winter.   Delaware County does not formally declare a “Code Blue”.  The five shelter programs listed below are very experienced and well‐practiced in sheltering persons during severe weather situations. If they cannot provide shelter directly, they will refer folks to other programs for the evening to keep them warm and safe.   The “silent alert” happens when the temperatures reach 40 degrees or below and programs implement their extended services hours, expanded outreach and overflow beds practices.  Shelter programs have an established referral process in place to ensure that all homeless persons are sheltered and transported to the shelter locations.  Transportation assistance is provided by the shelter programs either via van ride or SEPTA tokens    Shelters & Over Flow Beds ‐ The following shelter programs offer overflow beds bed during the winter.  

Shelter Program  Location & Contact Information  Population  # Year‐round Beds 

Overflow Beds 

Connect‐by‐Night – Church‐based mobile shelter 

program 

7200 Chestnut Street Rear Entrance, Upper Darby – Overflow beds may be available prior to 10:00 PM 

each evening (Site dependent).   All referrals after 10:00 PM must go to the 

Life Center. 

Single Adults  50  5 

Life Center of Eastern Delaware County  

6310 Market Street, Upper Darby After 10:00 PM, the Life Center accepts drops offs and walk‐ins.  Two additional beds are reserved for police placements. 

Single Adults 

50  15 

Salvation Army   151 W. 15th Street, Chester 610‐874‐0423 

Single Adults 

35  5 

Community Action Agency ‐  

Temporary Emergency Shelter Program 

Voucher based for vulnerable households Only 

610‐874‐8451‐intake and overnight and weekend answering service. 

Vulnerable families & single 

adults N/A 

As needed 

 Winter  Storm Alerts  ‐  In  situations of  an  approaching winter  storm,  the Division of Adult  Services  electronically alerts  all  shelter  programs  to  prepare  for  power  outages,  food  needs,  overflow  capacity  and  expanded  hours  if needed.  Expanded Outreach & Service Hours  ‐ During  the WSP, Connect and Salvation Army outreach programs mobilize their  efforts  and  expand  outreach  hours  and  locations  to  engage  and  locate  folks  to  bring  them  in  form  the elements. 

Outreach Response Line – Call to report if someone is observed on the street and an Outreach Team will come and 

try to engage the person. 

Monday ‐ Friday from 7 AM to 7 PM ‐ call the Connect Outreach Response Line @ 267‐258‐1974  

Weekends and weekday evenings (7 PM to 7 AM) call the Crisis Connections Team @ 1‐855‐889‐7827. 

 

Excessive Heat and Severe Storms During times of excessive heat or when  impending severe storms are approaching 

(hurricanes), the overflow beds and expanded outreach efforts will be initiated.   

Severe Weather

4

 

OUTREACH RESPONSE LINE Call to report if someone is observed on the street and an Outreach Team will come and try to engage the person.

Monday - Friday from 7 AM to 7 PM - call the Connect Outreach Response Line @ 267-258-1974 Weekends and weekday evenings (7 PM to 7 AM) call the Crisis Connections Team @ 1-855-889-7827.

WHEELCHAIR ACCESSIBLE SHELTERS The Life Center of Eastern Delaware County is wheelchair accessible with a shared accessible

bathroom. There are three beds for single men and three beds for single females with physical disabilities.

Wesley House Community Corp. has one family room that is wheelchair accessible with a private

bath. VULNERABLE ADULTS A vulnerable adult is a person who may be medically fragile, physically disabled, and elderly and/or a

high-risk pregnant woman, who for some valid reason, cannot access one of the existing shelter programs. These individuals will be evaluated at Community Action Agency and served/referred appropriately based upon their individual needs. All determinations are made on a case-by-case basis. To be considered a vulnerable adult, current documentation verifying the condition(s) that prohibit a shelter stay must be provided in order for CAA to make a determination. In the event a placement needs to be made during the evening or weekend, vulnerable adults will be placed until the next business day.

Domestic Abuse Project may have short-term placement for physically challenged victims of

Domestic Violence. COUPLES: SHELTER POLICIES Shelter programs have varying policies regarding placement accommodations for “couples”. Most programs require that “couples” work together on a Family Service Plan. Below is a brief description of the policies at each shelter. Warming Center - Couples are accepted, but must sleep separately.

Connect-by-Night - Couples are accepted, but must sleep separately.

Life Center - Couples are accepted, but must sleep separately.

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Meals Meals are not available at the shelter although some host churches may provide a light snack. Shelter staff will refer to community meal programs or other resources.

Other Services The following support services are available Monday through Friday at Connect: showers, laundry, computers, case management, outreach, peer support, vocational, transitional housing, life skills education, mailing address, and access tophysical and behavioral health care treatment.

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11

Families with Children There are five (5) family shelter programs available in Delaware County, including the Domestic Abuse Project’s Safe House (see page 11).

1. Domestic Abuse Project – 25 bed safe house for victims of domestic violence 2. Family Promise of Delaware County – 14 bed mobile, overnight church-based shelter

Community Action Agency of Delaware County (CAADC) manages the following three (3) shelter programs for families with children:

3. Temporary Emergency Shelter Program (TES) - Temporary placement at a local motel.

4. Family Management Center - 10-unit facility program.

5. Wesley House Community Corp. - 17 unit facility-based program for families and

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When families are referred for Emergency Shelter Services at CAADC, the assessment staff are required to verify the emergency/crisis situation. CAADC has established “priority” situations for serving families. In addition, CAADC intake staff will evaluate ALL other housing options available to the family to be sure that all resources are exhausted before approving placement. All clients must provide three phone numbers for alternative housing possibilities. PRIORITY EMERGENCY PLACEMENT – The following priorities require verification of need documentation.

Family problems, household break-ups, and/or overcrowding in a home ARE NOT considered “EMERGENCY” situations.

16

Emergency housing through CAADC is only available after all other housing resources are exhausted. Priority for placement in CAADC Emergency Housing is limited to families or vulnerable adults who are homeless for the following reasons: Fire – Following an emergency hotel stay by the Red Cross, you are to bring a Red Cross referral letter

to a CAADC Intake Office stating the date and address of the fire. The Intake Coordinator will verify that the landlord or the insurance policy will not provide emergency housing. Single non-vulnerable adults may be referred to other shelter programs.

Building Condemnation – You are to bring a letter from the appropriate City or Township authorities

(Health Department, License and Inspections) stating that the unit is not fit for habitation and the date by which you must leave the unit.

Eviction – You are to bring the “Intent to Possess” letter and the Sheriff’s notification letter with the

actual eviction date. Evictions will be evaluated on a case-by-case basis to determine cause of eviction. Non-Payment of rent, unless accompanied by documented inability to pay, does not meet the CAADC emergency placement criteria.

Domestic Abuse – Families fleeing a domestic abuse situation must first seek assistance through the

Domestic Abuse Project (DAP) 610-565-4590. DAP will verify the domestic abuse issue and make a written referral to CAADC if there is no space available in the DAP shelter.

Unsheltered - Living on the streets or places not meant for habitation.

Families or vulnerable adults experiencing overcrowding and/or family problems or break-ups will not be eligible for emergency housing. CAADC will encourage families experiencing family problems and overcrowding to remain in their current housing. CAADC can assist these families in obtaining employment and permanent housing through housing counseling, rental assistance and other programs. TO REFER A HOMELESS FAMILY FOR SHELTER AT CAADC: Complete and send the referral form (page 18) along with any other documentation of the client’s homeless situation to CAADC. At the Intake Interview, the client’s program eligibility will be determined. Once eligibility is determined AND DIVERSION STRATEIGES ARE EXHAUTED, CAADC will place eligible households according to shelter unit availability. If the referral is not approved, or is pending, CAADC will notify the family indicating the reasons emergency shelter is not being provided, and/or will state what is needed to verify the homeless situation. CAADC cannot provide shelter to a family unless their emergency situation is confirmed and documented. CAADC must also try all means possible to divert families from entering shelter programs. However, if eligibility cannot be determined before 3:00 PM (Monday through Friday), CAADC may place the family in the TES program for one night, until the eligibility can be determined the following business day. In this situation, the family must be at the CAADC Intake Office by 9 AM the following business morning. To Referring Agencies: As the referral source, you may be asked to continue to provide relevant services to the family while they are temporarily sheltered. CAADC’s initial responsibility is to assess the homeless/housing situation and determine the level of intervention needed. If it is determined that the family will need shelter placement, referring agencies are expected to have regular contact CAADC the CAADC intake worker and participate in service planning activities. All homeless families must actively participate with case management. To inquire about the status of a referral: Call the intake worker. If the family that you refer returns to your agency and states the CAADC “will not help” them, it is critical you call the CAADC Intake worker to inquire about the status of the referral.

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