2016 employee engagement report - amazon s3 · employee engagement report key dealer engagement...
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EmployeeEngagementReportKey Dealer Engagement Statistics
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OverviewWhy Employee Engagement
Net Promoter Score
BizPower & EmployeePower
Industry Engagement Statistics
Make a Change!
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WhyEmployeeEngagement?01
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84% 72%
compared with just31% of disengaged
employees
compared with just27% of disengaged
employees
compared with just19% of disengaged
employees
68%of highly engagedemployees believethey can positivelyimpact costs in their
job or unit
of highly engagedemployees believe
they canpositively affectcustomer service
of highly engagedemployees believethey can positivelyimpact the quality oftheir organization’s
products
because only
*What Engages Employees the Most, Ivey Business Journal
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What is NetPromoterScore?02
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NPS methodology is a leading indicator ofgrowth. When an organization strives toimprove their NPS, they will experiencefaster growth, increased profits and likelyoutperform others in the market.
Net Promoter Score
®Net Promoter, NPS, and Net Promoter Score are registered trademarks of SatMetrix Systems, Inc., Bain & Company, and Fred Reichheld
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20Employee's willingness to
recommend their dealer as aplace of employment.
Employee NPSBenchmark forEquipmentDealers
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BizPower &Employee‐Power03
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Leadership,Execution &Alignment
BizPower EmployeePower
EngagementOpportunities
Job, Supervisor& Comp. +
Benefits
BizPower & EmployeePowerSATISFYD uncovers opportunity areas in organizations based onBizPower and EmployeePower questions.
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IndustryEngagementStatistics04
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Leadership
45%
of employees haveconfidence in
their leadership
“I feel there needs to be betterinvolvement and thought behinddecision making as how it affects
front line staff and customers.”
BizPower
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24%of employees say theirdealer does thingsefficiently and well
ExecutionBizPower
“More communication andopportunities to advance. Work tomake our work more efficient, to
save steps and time.”
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ConnectionBizPower
of employees feelconfident about
their opportunities
"I would like to grow within thecompany. I would like there to be a
more formal, if not informal,leadership development program."
35%
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of employees saytheir job exceedsinitial expectations
The JobEmployeePower
33%“I know it may not be possible
sometimes but It would be nice tobe a bit more flexible with work
hours. As a manager, I feel like wehave to be the first here in the
morning and last to leave. It wouldbe nice if we did a couple hours
overtime we could get that back onanother day.”
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Supervisors
43%employees say
their supervisorhelps them grow
EmployeePower
“Following up on staff appraisalswould be a start. Not much point inhaving one and asking for opinions/about issues, if you're not going to
follow it up.”
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of employees saytheir pay is fair forwork they do
Compensation + BenefitsEmployeePower
33% “We are a group growing strongtogether, but the pay is not the
best.”
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Make aChange!05
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Make a Change!
#04
#01
#02
#03
Review results with leadership to ensure shared understanding.Identify and agree on 2-3 organization-wide areas for improvement.Identify and agree on 2-3 organization-wide areas of excellence.
Analyze results for themes/ trends and apply your local knowledgewith survey findings.
Review results with location/ department-specific managers. Identifyand agree on 2-3 location/ department specific areas forimprovement. Identify and agree on 2-3 location/ department specificareas of excellence.
Communicate shared understanding of the results and organization-wide findings and goals to all employees. Also, share location/department findings and goals where applicable.
9 Steps to Increase Employee Engagement
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Make a Change!
#09
#06#05
#07#08
Select an owner for each improvement process. Establish clear goalsto monitor progress and define when and how success will bemeasured.
Select the solutions for improvement. For each, define the processesto be followed and a timeline for implementation.
Include employees in discussion on how to accomplish goals. Ensurean open discussion that encourages contribution.
Review progress frequently and report up throughout theorganization on progress.
Share learnings of implemented changes throughout the organization.
9 Steps to Increase Employee Engagement
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