O BJECTIVE

I am a highly motivated individual who is committed to high level service

provision. I have a passion to make a difference in all that I do, and a

strong sense of integrity in any role I hold, or activity I participate in.

ED U CATION

University of Hertfordshire 29.11 2002

BA Hon’s Community Justice 2:1

NVQ Level 4 Probation Studies/Community Justice

Plymouth College of Further Education 01.09.88-90

BTEC National Diploma in Business & Finance

A level Law

GCSE Law

GCSE Accounting

Penlee Secondary Modern May 1988

English Language (A)

Oral Communication (1)

English Literature (B)

Humanities (B)

Science (B)

Mathematics (C)

C.D.T. (C)

RSA 1 Word-processing

TRAINING

Accelerate Too 2008-10 Strategic Leadership Development Programme

(Masters Level).

Variety of Leadership Development Programmes

Interviewing skills/Selection Process and Legislation

Train the Trainer (National Policing Service)

Health & Safety at Work

Diversity and Equality Legislation

Information Security.

Motivational Interviewing

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EX P ERIENCE

Investigations Manager 28 September 2009 – current

Managing a team of investigators considering complaints about

Parliamentary departments. My team specifically but not solely focus on

complaints about the Ministry of Justice and its Departments; the

Department of Health; the Care Quality Commission; Regulators;

the Department of Education. On a smaller scale we investigate

agencies such as the Environment Agency, the Forestry Commission

and other bodies who fall under the responsibility of DEFRA

Lead Casework responsibility for relationship management with strategic

partners and stakeholders within my area of responsibility.

This has included lead responsibility for complaints about the Victims Code -

including contributing to the CJS Working Group on the Victims Code.

Managing the allocation, consideration and investigation of complaints

under my area of responsibility. Ensuring that my investigators produce

efficient proportionate consistent evidence based investigations which meet

customer service standards and business targets.

Performance Management - Monitoring and reviewing progress against

individual and team targets. Highlighting Achievements and identifying

issues affecting delivery of the business plan and strategic goals.

Ensuring through quality assurance that audit trails are followed

and investigations are consistent across the organisation.

Responsible for managing and documenting risk in casework across the

investigation team, ensuring that mitigating actions are in place to prevent

risk occurring and escalating when appropriate.

Supporting and managing change positively internally and externally.

Supporting the values of the Ombudsman and positively contributing

to the Service Charter.

Senior Probation Officer 27 January 2004 -28 September 2009

Responsibility for Probation Staff over 2 sites covering both Offender

Management and Court Services. Providing Offender management and supervision in the community and ensuring timely reports and support to the

Courts. Lead Responsibility for Public Protection in North Kent including chairing Multi

Agency Public Protection Meetings and representing Probation in Multi Agency

Risk Assessment Conferences and Local Child Protection/Safeguarding Children Committees.

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Lead Responsibility for local stakeholder management in North Kent including

Crime and Reduction Partnerships, Social Services, Custodial establishments, NHS providers and other support Services.

Performance Management of Probation staff in line with Key Performance

Indictors ensuring consistent casework management supporting Offender Management.

Ensuring Team and individual appraisal and self-development processes are followed and addressing any disciplinary and capability matters that arose.

Supporting training processes including working as a trainer of specific projects.

Lead Project Management on 2 county area specific projects to successful completion.

Trainee/Substantive Probation Officer 08 January 2001 -27 January 2004

Ensuring Team and individual appraisal and self-development processes are

followed and addressing any disciplinary and capability matters that arose. Supporting training processes including working as a trainer of specific projects.

Lead Project Management on 2 county area specific projects to successful

completion. Risk Management: harm & reoffending

Supervision of Offenders- offence focussed work and intevention based on criminogenic needs.

Undertaking Court duties.

Completion of reports: both for Courts and for Home Office/ Custodial Institutions.

Liaison with other community agencies.

Diversity Champion for BromleyBexley area.

Minister of Religion 01 September 1992 – 15 May 1999

Provision of care including work with local authorities in caring for children in need and taking into care children at immediate risk.

Developing and maintaining care plans and support packages for families.

Supervising contact between children and families and recording this for authorities.

Line management responsibility including staff supervision.

Budget management for the centre including building management, staff salaries.

Responsibility for Health and safety reviews for centres and for staff complying with regulations.

Chaplaincy support for residents and staff at centres.

Property maintenance and development including business planning. Pastoral Care including Christian counselling.

Community and Spiritual Programme Development.

Oral Presentations in a variety of settings large and small with full use of computer assistance for illustrations.

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Other Minister of Religion duties including ceremonies such as child blessings,

weddings and funerals.

Other Roles

January 2000 - 08.01.01 Home Carer; Bromley, Kent. May 1999 – January 2000 Railex Factory line worker, Southport, Merseyside.

Summer of 1990 – Summer of 1992, Administrative Assistant; Benefits Agency

Plymouth.

SK ILLS

Problem solving, I am a natural ‘out of the box’ thinker finding solutions to

problems, and achieving improvement in the field that I work.

Stakeholder Management. I have worked with many Parliamentary bodies

developing and sustaining key relationships.

Strategic Management. I am trained and practiced in strategic management and

development, striving for excellence in the service I provide.

Team and Performance Management. I am an experienced manager of teams

working to key performance indicators and stretching targets.

Training and Development. I am a trained trainer who has delivered training

Programmes throughout my different positions.

Customer Service. I am experienced in customer service and development.

IN TERESTS

Member of The Salvation Army including involvement in Band and Choir.

Volunteer Youth Leader incorporating running of Youth Outreach Programme

and internal programme at The Salvation Team.

Charity Volunteer.

Gardening.

Walking my Dog.

REFERENCES on request