2016 resume

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E M K Erin K. McNamara _______________________________________________________________________________________ 402 Saratoga St Green Bay, WI 54303 (920) 764-0772 [email protected] OBJECTIVE To bring my skills to a company where I can play an integral role within my position and the company. EXPERIENCE Licensing and Commissions Representative UnitedHealthOne October 2014 - Current Provide sales support and administrative services to sales producers, Agents, field marketing organizations, and independent contract agents. Manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments. Data entry, tracking, and updating of producer credentials ensuring processing adheres to company laws and state guidelines Quality Assurance Auditor April 2008 – September 2011 Covance Laboratories Incorporated Audit Pharmacokinetic and Toxicokinetic (PKTK) inspection reports to internal SOP’s, Regulations, and Clients Protocols. Coordinate with scientific staff, management, and PKTK team for any follow up queries from the client, changes, or issues. Account Management May 2004 – April 2008 Covance Laboratories Incorporated Acct Management of 90 + clients and three premier clients.

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Page 1: 2016 resume

EMK Erin K. McNamara_______________________________________________________________________________________

402 Saratoga St ▪ Green Bay, WI 54303 ▪ (920) 764-0772 ▪ [email protected]

OBJECTIVE

To bring my skills to a company where I can play an integral role within my position and the company.

EXPERIENCE

Licensing and Commissions RepresentativeUnitedHealthOneOctober 2014 - Current

▪ Provide sales support and administrative services to sales producers, Agents, field marketing organizations, and independent contract agents.

▪ Manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.

▪ Data entry, tracking, and updating of producer credentials ensuring processing adheres to company laws and state guidelines

Quality Assurance Auditor April 2008 – September 2011Covance Laboratories Incorporated

▪ Audit Pharmacokinetic and Toxicokinetic (PKTK) inspection reports to internal SOP’s, Regulations, and Clients Protocols.

▪ Coordinate with scientific staff, management, and PKTK team for any follow up queries from the client, changes, or issues.

Account ManagementMay 2004 – April 2008Covance Laboratories Incorporated

▪ Acct Management of 90 + clients and three premier clients. ▪ Prepare and send daily reports: Invoicing and raw data to clients.

▪ Communicates necessary information for special projects, Critical, or Chain of Custody samples.

Credentialing Specialist University of Wisconsin Medical Foundation January 2003-April 2004

Page 2: 2016 resume

▪ Conduct reimbursement credentialing to ensure all providers, physicians and mid-level providers, are credentialed on a timely basis.

Client Service Manager BISYS, Insurance Services July 2000-June 2002

▪ Managed client services personnel of up to 25 employees ▪ Accountable for professional relationship with two national accounts and

over 8,000 individual and general agency accounts. ▪ Coordinated all aspects of life Insurance applications including contracts,

licensing, customer service, health and financial requirements as well as underwriting and problem cases.

▪ Evaluated and implemented policy and procedure changes for process improvements.

▪ Established standards of operations and developed metrics to support monthly benchmarking as well as identify performance issues.

Large Group Sales and Service Representative Physicians Plus Insurance Corporation November 1998 – July 2000

▪ Account management and sales of large groups (51+) incorporating Physicians Plus and Wausau Insurance companies products and services. Result: Retention of over 95% of managed large group accounts.

▪ Briefed and resolved employer issues, interpreted and negotiated employer/union contracts, and negotiated proposals and renewals including the State and Federal account.

▪ Coordinated state and federal benefits meetings and attended quarterly seminars to interpret new regulations or requirements and educate internal staff and accounts.

▪ Evaluated employer utilization for risk and justified renewal increase for retention purposes and profit.

Sales and Marketing RepresentativeEPIC Life Insurance Company June 1998-November 1998

▪ Evaluated, recommended and coordinated necessary changes to the marketing material portfolio.

▪ Educated internal and external staff on new products and services. ▪ Managed new business flow while communicating issues and underwriting

decisions to producing agents. ▪ Researched and developed a self funded marketing portfolio for increased

sales and to educate internal and external employees.

Workman’s Compensation Representative

Page 3: 2016 resume

Sentry Insurance August 1997-May 1998

▪ Investigate medical and indemnity claims for compensability and settle claims in an equitable manner serving the interests of the company, policyholder and claimant.

▪ Diagnose pertinent information through communication and review of daily mail, medical records, physician statements, medical bills, state forms and attorney letters.

Coordinator, Self-Funded and Fully Insured Plan Changer, Account Specialist, Administrative Analyst American Medical SecurityAugust 1994 - August 1997

▪ Created and underwrote self-funded and fully insured benefit plans to meet the specific needs of the employer that also complied with company guidelines and state and federal (ERISA) regulations. ▪ Counseled and administered various federal regulations - COBRA, FMLA,

HIPPA ▪ Analyzed monthly and annual reports to secure efficient utilization and

administration of employer benefits. ▪ Administered over 7,000 accounts including account balancing of premiums. ▪ Proposed and initiated guideline enhancements to improve daily process

activities which resulted in a more efficiently aligned system for the company and 25% in qualified processing time.▪ Managed a case load of large group accounts which entailed the monthly billing and administrative changes for medical, dental, life and disability.

EDUCATION and TRAINING

▪ B.A. Merchandising/Business, UW Stevens Point (1990) ▪ Certified Nursing Assistant (NWTC, Green Bay, WI (2014) ▪ Extensive Medical Terminology ▪ Life and Health Insurance License (WI, 1998 - 2002) ▪ Continuing Education Seminars ▪ CPR Certified (Jan 2014) American Heart Association▪ Six Sigma

VOLUNTEER/COMMUNITY ▪ American Red Cross and Goodwill donor▪ Holiday Gift program for Families▪ Coats for Kids▪ Annual gift of money to Juvenile Diabetes Foundation, Kidney Foundation, and Parkinson’s Foundation