2016 XUG Conference Big Data: Big Deal for Personalized Communications or Meh?

Download 2016 XUG Conference   Big Data: Big Deal for Personalized Communications or Meh?

Post on 13-Apr-2017




0 download

Embed Size (px)


<ul><li><p>XUG Conference Atlanta, GA </p><p>November 14, 2016</p></li><li><p> What is Big Data and why is it important? How is Big Data being used for Marketing? Big Data is a driver of Artificial Intelligence? What is a Graph? Graph Database?</p><p>Accepting questions</p><p>goo.gl/slides/zzjzkj</p><p>http://goo.gl/slides/zzjzkjhttp://goo.gl/slides/zzjzkj</p></li><li><p>...or is it just \_()_/</p><p> Big Data</p><p> Semantics</p><p> Patterns</p><p> Paths</p><p> Answers</p><p> Insights</p><p>http://emojipedia.org/shrug/</p></li><li><p>Big Data</p></li><li><p>4 Vs Volume, Variety, Veracity, Velocity</p><p>http://www.ey.com/gl/en/services/advisory/ey-big-data-big-opportunities-big-challenges</p><p>https://www.google.com/url?sa=i&amp;rct=j&amp;q=&amp;esrc=s&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwji94Ggvo3QAhWG5oMKHYllCUIQjRwIBw&amp;url=http%3A%2F%2Fwww.ey.com%2Fgl%2Fen%2Fservices%2Fadvisory%2Fey-big-data-big-opportunities-big-challenges&amp;psig=AFQjCNHf0j7wFATs4Ox-yyGYK0BaPFDoIg&amp;ust=1478293406553506</p></li><li><p>Beyond the Hype is Big Data Analytics </p><p>http://www.sciencedirect.com/science/article/pii/S0268401214001066</p><p>Text analyticstechniques that extract information from textual data. Information extraction Text summarization Question answering Sentiment analysis </p><p>Social Media analyticsanalysis of structured and unstructured data from social media channels. Community detection Social influence </p><p>analysis Link prediction</p><p>Predictive analyticstechniques that predict future outcomes based on historical and current data. Regression </p><p>techniques Machine learning </p><p>techniques</p></li><li><p>Analytical Techniques</p></li><li><p>Why Big Data: Big Actionable Insights </p><p>Big Data NoSQL databases like MongoDB, CounchDB, Cassandra, DynamoDB, MarkLogic, and Neo4j. </p><p>Big Data processing tools such as Apache Hadoop, HDFS, HBase, MapReduce , Spark...</p><p>data mining, data modelingpredictive modeling. </p></li><li><p> Big Data often uses a different, simpler, semantic data model</p><p> Data is easily added and similar but different data is relatable</p><p> Powerful tools allow new knowledge to be discovered and explored</p></li><li><p>Semantics</p><p>Semantic data models utilize Graph data structures to link things to properties and to other things (think things not strings).</p><p>With the form Object - RelationType - Object. </p><p>For example:</p><p>http://en.wikipedia.org/wiki/Semantic_data_model</p></li><li><p>Things not Strings </p></li><li><p>_RA name: Zushi Zam_RB name: iSush</p><p>_RA LOCATED IN _P1_RB LOCATED IN _P1</p><p>_P1 location: New York</p><p>Graph Databases </p><p>_0 IS_FRIEND_OF _2_0 IS_FRIEND_OF _1</p><p>_2 LIKES _RA_1 LIKES _RB</p><p>_RB SERVES _C0_RA SERVES _C0_C0 cuisine: Sushi</p></li><li><p>Fuzzy Similarity </p><p>_bday1 birthDate 10-Oct-1799_bday2 birthDate Abt. 1798_bday3 birthDate 09-Oct-1798:</p><p>_person perfBirthDate _bday1_person altBirthDate _bday2_person altBirthDate _bday2</p></li><li><p>Big Data and Linked Data </p><p> Semantic data models basis for Linked Data Open Datasets can extend LD objects Linked Open Data (LOD) repositories offer </p><p>50B+ triples with 10B in DBpedia alone</p><p>http://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Informationhttp://en.wikipedia.org/wiki/Knowledge</p></li><li><p>Big Data -&gt; Artificial Intelligence</p><p>1. Big Data</p><p>2. Cheap parallel computation</p><p>3. Better algorithms</p><p>Fueled by technology advancements (e.g. big data processing power, advanced machine learning, predictive analytics and natural language processing) and by the marketing engines of tech heavyweights, media are latching onto AI as the next big technology trend.</p><p>https://www.wired.com/2014/10/future-of-artificial-intelligence/</p><p>https://www.wired.com/2014/10/future-of-artificial-intelligence/https://www.wired.com/2014/10/future-of-artificial-intelligence/</p></li><li><p>Artificial Intelligence Marketing Race</p><p>AI in common use Search Recommendation Systems Programmatic Advertising Marketing Forecasting Speech / Text Recognition Recommendations Fraud and data breaches Social semantics Website design Product pricing Predictive customer service Ad targeting Speech recognition Language recognition Customer Segmentation Sales forecasting Image recognition Content generation Bots, PAs and messengers </p><p>AI rapidly developing Image recognition Customer Segmentation Content Generation Personalization Personalize Content, Recommendations and Site Experiences Lifetime Value (LTV) Algorithms Whole Journey Optimize Personalized Recommendations A/B/N Testing to Create Unique, </p><p>Optimized Experiences</p></li><li><p>Will AIs want to use Electric Toasters?</p><p>Blade Runner: Do Androids Dream of Electric Sheep? </p><p>AI is the new electricity, he says. Just as 100 years ago electricity transformed industry after industry, AI will now do the same.Why Deep Learning is Suddenly Changing Your Life</p><p>AI is like electricity, and that when it was first incorporated into appliances they were referred to by names such as the electric toaster. Now its just a toaster. Salesforce Einstein Proves that AI is Relative</p></li><li><p>Patterns</p><p> Knowledge Representation</p><p> Pattern recognition Machine Learning</p><p>https://en.wikipedia.org/wiki/Semanticshttps://en.wikipedia.org/wiki/Concept</p></li><li><p>Machine Learning Deep Learning </p><p> Facial recognition Voice analysis Best path analysis</p></li><li><p>Customer Journey Modeling</p><p> Patterns and goals Machine Learning Unsupervised Learning </p></li><li><p>Append Enhance Expand Infer </p><p>AI as a Service IBM IBM AlchemyLanguage IBM Conversation IBM Retrieve and Rank IBM Personality Insights</p><p>AI as a Service Google Prediction API Sentiment Analysis Purchase Prediction Spam Comment Detection</p><p>AI as a Service Microsoft Computer Vision API Emotion API Face API Bing Speech API Linguistic Analysis API Text Analytics API Recommendations API</p><p>AI as a Service Amazon Content Personalization Propensity Modeling Customer Churn Prediction Solution Recommendation Amazon Alexa</p></li><li><p>Personality Propensity?</p><p> Analytics vendors user Personality Profiles for messaging / targeting</p><p> Richer models helped marketers to understand and predict behavior</p><p> Use data that is available in datasets such as Acxiom and Experian</p><p> Leverage digital content such as individual writing example or self-improvement surveys</p></li><li><p>Example: IBM Personality Insights</p><p>You are likely to... be sensitive to ownership cost </p><p>when buying automobiles have spent time volunteering prefer quality when buying clothes</p><p>You are unlikely to... prefer safety when buying </p><p>automobiles volunteer to learn about social </p><p>causes be influenced by brand names </p><p>when making product purchases</p></li><li><p>Matchmaker Matchmaker</p><p> Cluster Targeting Persona Segmentation Journey Triggering Personalization Variations Emotive Predictors</p><p> Conference Attendees Skill Finders Job Postings Volunteer Opportunities Geo Targeting</p></li><li><p>Example: Matching Jobs with Skills </p><p> Recommended Skills Job Opportunity Needs</p></li><li><p>Relational databases cannot easily have new varieties of data added</p><p>Similar but not exact data was difficult to associate, align, understand</p><p>Richer semantic models can generate new understanding, and questions</p><p>New questions generate more data, and knowledge - processes increasing autonomous</p></li><li><p>Answers</p><p> Information Extraction Deep Learning </p><p>Knowledge Bases Pathfinding and Scoring Speech Recognition Natural Language </p><p>Processing Reasoners and Question </p><p>Answers</p></li><li><p>IBM Watson, Come here, I want...</p></li><li><p>So what are the questions?</p><p> How do marketers define successful customer experiences?</p><p> How do customers define successful interactions with </p><p>brands?</p><p> Does everyone want the same things?</p><p> Isnt the best price for the best product good enough?</p><p> So many questions! Q&amp;A conversations led to new </p><p>questions and to new insights about the nature of the </p><p>conversation. </p></li><li><p>Product, Price, Promotion, Place +</p></li><li><p>Dicks Sporting Goods CX</p><p> One-to-one Customized Personalized Emotionalized</p></li><li><p>If Answers are Easy...</p><p>A lesson of big data is that finding answers to those questions is increasingly trivial with AI based machines. </p><p>The challenge is to ask the right questions. </p><p>As we'll see later the right question for personalizing messaging are Who, What and How?</p></li><li><p>Insights</p><p>What is the next best message</p><p>How can information be linked and analyzed to help us understand individuals and how they want to be communicated to individually? </p><p>How do I move from personalized communication to individualized conversations?</p></li><li><p>Customize, Personalize, Emotionalize</p><p>7 Questions with suggestions for ... </p><p> What are the intended outcomes for each step?</p><p> What data can we use as inputs to insight generation?</p><p> What AI / Big Data Tools that can be considered?</p></li><li><p>Next Best Message 7 Questions</p><p>Why are we generating a message or conversation?</p><p>What do we start or continue a conversation about?</p><p>Who are we having a conversation with?</p><p>Where is the best place to send message / have a conversation?</p><p>When is the best time to send the next message?</p><p>With individualized information do we communicate personally?</p><p>How does an individual want to be talked with?</p></li><li><p>Why are we generating a message or conversation?</p><p> Outcome Triggering Conditions</p><p> Input Campaign Map Transaction History Behavioral Event</p><p> Services IBM Conversation Microsoft Bot Framework Google DeepMind Amazon Machine Learning</p></li><li><p>What do we start or continue a conversation about?</p><p> Outcome Campaign Trigger Message Type</p><p> Input Segmentation Cluster Campaign Persona</p><p> Services IBM Retrieve and Rank Microsoft Text Analysis API Google Purchase Prediction Amazon Propensity Modeling</p></li><li><p>Example: Myers-Briggs Type Indicator</p><p>THE ARCHITECT </p><p>INTJ personality types think strategically and see the big picture.</p><p>Have original minds and great drive for implementing their ideas and achieving their goals. Quickly see patterns in external events and develop long-range explanatory perspectives. When committed, organize a job and carry it through. Skeptical and independent, have high standards of competence and performance - for themselves and others.</p></li><li><p>Who are we having a conversation with?</p><p> Output Segmenting Audience</p><p> Input Campaign Recipients Segment Candidates GeoTargeted Customers </p><p> Services IBM AlchemyLanuage Microsoft Linguistic Analysis Google Prediction API Amazon Churn Prediction</p></li><li><p>Example: PersonicX Cluster Perspectives</p><p>Cluster #5: Active &amp; Involved</p><p>Active &amp; Involved households are wealthy empty nesters. At a mean age of 60, they are extremely well educated and still well compensated in professional and managerial white-collar jobs, as well as being active investors. With a third having lived at their residence for 6-14 years, and another third for 15+ years, these homeowners are well established in their communities. They are likely to own a recreation vehicle and enjoy travel to Hawaii and to national parks. Their substantial discretionary time and money are spent on high-quality clothing, dining out, golf and live theater. However, they are also community activists, belonging to charitable, religious and civic organizations.</p></li><li><p>Where is the best place to send message / have a conversation?</p><p> Outcome Channeling Medium</p><p> Input GeoFencing Device Preferences Geography profile</p><p> Services IBM Conversation Microsoft Entity Linking Google Sentiment Analysis Amazon Alexa</p></li><li><p>When is the best time to send the next message?</p><p> Outcome Customizing Event Trigger</p><p> Input Campaign Map TOD Best Practices Preferences Behavioral profile</p><p> Services IBM Conversation Microsoft Entity Linking Google Prediction API Amazon Machine Learning</p></li><li><p>With which individualized information do we communicate personally?</p><p> Outcome Personalizing Message Content</p><p> Input Cluster attributes Demographic profile Psychographic profile Personality profile</p><p> Services Amazon Content Personalization Microsoft Recommendation API</p></li><li><p>Example: DiSC Profile Comparison</p><p>Jeff Stewart John Leininger Eric Remington</p><p>Disc: Dci Disc: Isd Disc: Cdi</p><p>is fairly aggressive, methodical, and results-driven, but can be approachable and supportive of others.</p><p>thrives in an unstructured environment, loves exploring new ideas, and occasionally makes gut-driven decisions that might seem risky.</p><p>is analytical, inventive, and craves tough problems to solve, but you can bore him easily with predictability.</p><p>Do: focus on a single, clear message (ex: "I am reaching out to get your opinion.") </p><p>Do: use personal anecdotes and information (ex: "I used to work in the same industry and want to get your perspective") </p><p>Do: ask straightforward, even yes or no questions (ex: "Would you like to meet about this?") </p><p>Don't: make any claims that cannot be backed up with proof (ex: "Our mutual friend wanted us to connect.")</p><p>Don't: be overly formal and cold (ex: "I have 30 minutes to review this information.")</p><p>Don't: use anecdotal expressions (ex: "I thought you might like this.")</p></li><li><p>How does an individual want to be talked with?</p><p> Outcome Emotionalizing</p><p> Input Psychographic profile Temperament profile</p><p> Services IBM Personality Insights Google Prediction API CrystalKnows Profile Traxion Customer Insights</p></li><li><p>Example: Traxion Temperament</p><p>Characteristics</p><p> extroverted enthusiastic emotional sociable impulsive optimistic</p><p>You want to be the first to experience something, and never miss out on an opportunity.</p></li><li><p>Expressive, Analytical, Passive, Aggressive </p></li><li><p>Personas Are Not Personal</p><p>Personas are analogies, useful but not personal. What Is? Perse and meGraph</p></li><li><p>Perse Ontology </p><p>Perse is an ontology and set of classes for creating and publishing a personalization profile with multiple facets or dimensions.</p></li><li><p>Perse Geography</p><p> Current Residence Work Location Past Locales</p></li><li><p>Perse Demography</p><p> VCard Contact Info Myers-Briggs Type Indicator Acxiom Demographics Personicx Clusters</p></li><li><p>Perse Knowledge</p><p> Education Recommendations References Patents</p></li><li><p>Perse Experience</p><p> Job History Volunteer Projects Publications</p></li><li><p>Perse Skills</p><p> LinkedIn Skills Personal Competencies</p></li><li><p>Perse Interests</p><p> Acxion Interest Categories LinkedIn Interests</p></li><li><p>Perse Personality</p><p> Watson Personality Insights Traxion Customer Insights Kersey Temperament Sorter DiSC Profiles</p></li><li><p>Perse MatchMaker</p><p> Job Match Campaign Match Targeting Match Email Match</p></li><li><p>meGraph Perse Personality Profile</p></li><li><p>Question Answerer Semantic Graph</p><p>Now what questions can we ask? </p><p>Lets ask Alexa!</p></li><li><p>Right message at the right time in the right place with the right tone</p><p> Effective use of good data with advanced models and </p><p>techniques can provide the margin of victory. </p><p> Semantic models and information enhancement and </p><p>discovery can help with understanding how people want </p><p>to be communicated with.</p><p> The right message at the right time in the right place </p><p>with the right tone can motivate customers along their </p><p>customer journey path.</p></li><li><p> Take-a-Ways...</p><p>...can I have a ( ) ?</p><p> What is and Why Big Data</p><p> NoSQL and Graph Databases</p><p> Big Blue and others Deliver Answers</p><p> The Best One is the Next One</p><p> Me Per Se</p></li><li><p>More Questions? Contact me @ </p><p>https://www.linkedin.com/in/jeffreyastewart</p><p>Jeffrey StewartIT and Management Consultant</p><p>Asterius Media LLC</p><p>Email: jstewart@asteriusmedia.com</p><p> stewjeffrey@gmail.com</p><p>Twitter: JeffreyAStewart</p><p>LinkedIn: jeffreyastewart</p><p>SlideShare: stewtrekk</p></li></ul>